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Reach Charity is a small volunteer-led national charity supporting children born with, or who acquire upper limb differences (ULD) in childhood, for the whole of their lives! Being born with/acquiring an ULD in childhood is rare. Our role in the Reach team is to support our volunteers in every way we can to keep Reach families connected and supported with and by their community as and when they need it for life. This role will help us sustain and potentially grow that level of support.
Contract: One-year fixed-term contract. The role will be reviewed before the end of the fixed term. Any extension, permanency or change to contracted hours will be subject to organisational need, funding and written agreement.
Location/format: Hybrid working, with a minimum of two days per week in the office: Office 5, The Library Rooms, 59 High Street, Totnes, Devon, TQ9 5PB. Homeworking is subject to appropriate health and safety and display screen equipment arrangements. Hybrid working arrangements may be reviewed and changed with reasonable notice following consultation.
Reporting to: Operations Lead
Core purpose of the role:
The Operations & Development Officer will provide high-quality operational, administrative and executive support to the Operations Lead and the wider Reach team.
The role will help ensure the smooth running of Reach’s central operations, including governance support, policy coordination, safeguarding administration, donor stewardship, event delivery, communications and day-to-day organisational support.
The postholder will play an important role in maintaining operational continuity, supporting compliance, strengthening community engagement and helping Reach deliver effectively for adults, children and young people with upper limb difference and their families.
Key responsibilities
1. Governance, compliance and safeguarding
Policy and procedure coordination
Coordinate and maintain a rolling programme of policy and procedure review, liaising with the Operations Lead, trustees and relevant staff or volunteers as required.
Support the updating, formatting, circulation and storage of policies and procedures, ensuring records are accurate and accessible.
Safeguarding support
Subject to appropriate training, support Reach’s safeguarding arrangements and participate in the safeguarding on-call rota.
Provide cover during colleagues planned or unplanned absence, acting in accordance with Reach’s safeguarding policy and escalation procedures.
This may include occasional weekend on-call duties when the Operations Lead is unavailable.
DBS, safeguarding training and appointment requirements
Appointment will be subject to satisfactory references and the appropriate level of DBS check for the role.
Safeguarding training must be completed before the postholder undertakes safeguarding duties.
Data protection and confidentiality
Handle personal, sensitive and confidential information in accordance with UK GDPR, Reach policies and confidentiality requirements.
This includes information held in CRM systems, Mailchimp, donor records, membership records and sensitive conversations with families, professionals, volunteers and supporters.
2. Donor relations and fundraising administration
Donor stewardship
Provide supportive cover for donor stewardship during colleague absence or holiday, including drafting thank-you communications, updating records and helping maintain positive supporter relationships.
Ensure donor communications are timely, accurate and aligned with Reach’s tone, values and messaging.
Fundraising administration
Support the Operations Lead and wider team with fundraising administration, including funding applications, milestone tracking, data collection and information required for funder reports.
Maintain accurate records of funding activity, deadlines and reporting requirements.
3. Event support and promotion
Event delivery
Support the planning, coordination, delivery and evaluation of Reach events.
This may include support from initial concept through to on-the-day coordination and post-event follow-up.
Where required, lead agreed elements of event delivery, with appropriate support and oversight.
Event communications and promotion
Promote events and campaigns through digital channels, newsletters, local networks and other appropriate platforms to maximise visibility, attendance, engagement and donations.
Work closely with the Operations Lead and Reach team to ensure consistent messaging, effective coordination and successful delivery.
Evening and weekend work
Some evening or weekend work may be required for events or safeguarding cover. This will be agreed in advance wherever possible and managed through time off in lieu or other arrangements in line with Reach policy.
4. Executive, board and operational support
Executive assistance
Provide executive and administrative support to the Operations Lead, including diary management, coordination of priorities, management of incoming enquiries and preparation of briefing materials or documentation for meetings.
Work with other members of staff to identify priorities, support workflow and ensure timely follow-up on agreed actions.
Board and trustee support
Provide proactive support for Trustee meetings, including coordinating meeting logistics, preparing and circulating papers, supporting agenda planning and taking clear, accurate minutes.
Help ensure trustees have the information they need to support effective governance and decision-making.
General operations
Support the smooth running of Reach’s day-to-day operations, including responding to enquiries, maintaining records, supporting internal communications and helping ensure tasks are completed efficiently.
5. Finance, merchandise and systems administration
Finance administration
Support finance administration by maintaining accurate transaction records, processing documentation, supporting reconciliations and working within Reach’s financial controls and delegated authority arrangements.
Liaise with the Operations Lead, Treasurer and relevant colleagues to ensure financial information is accurate, timely and appropriately recorded.
Merchandise and fulfilment
Manage the Reach online shop and coordinate fulfilment of merchandise and other items.
Prepare and post welcome packs, running vests and other materials for new members, supporters and event participants.
Maintain accurate records of stock, orders and fulfilment activity
Systems and records
Use Reach’s systems accurately and consistently, including CRM, email marketing, finance, document storage and communication platforms.
Support the maintenance of accurate records and contribute to efficient internal processes.
6. Flexibility
This job description sets out the main responsibilities of the role but is not exhaustive.
Duties may reasonably change over time following consultation, provided they remain appropriate to the nature, purpose and level of the role.
Person specification
Essential attributes
The postholder will be expected to demonstrate:
- Reliability
Consistency, dependability and the ability to follow through on agreed work are essential in a small team. - Strong listening skills
The ability to listen carefully, respond sensitively and support, enable or signpost people effectively. - Organisation and prioritisation
The ability to manage competing priorities, multitask effectively and complete work accurately and on time. - Efficiency and attention to detail
The ability to work carefully, meet deadlines and maintain accurate records. - Team working
The ability to collaborate, support, facilitate and contribute positively within a small charity team. - Adaptablity
The ability to learn new systems, processes and areas of work efficiently. - Reflective approach
A commitment to learning through experience and developing knowledge in a busy small charity environment
Essential skills and experience
The postholder should have:
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Excellent interpersonal skills, including the ability to handle calls and enquiries from parents, carers, professionals, members, volunteers, partners, donors and funders.
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Good written and verbal communication skills.
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The ability to keep colleagues, Branch Coordinators, Trustees, RAW Mentors, volunteers and Reach team members informed, briefed and supported across in-person, online and email channels.
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Experience of administration, coordination or operational support.
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Practical experience in a safeguarding role.
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The ability to handle confidential and sensitive information appropriately.
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Strong organisational skills and the ability to manage competing priorities.
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Experience supporting meetings, including preparing papers, coordinating logistics, taking notes or minutes and following up actions.
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Good Microsoft 365 skills, including SharePoint, Teams, Excel and Word.
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Experience using CRM systems, particularly Salesforce.
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Experience using Mailchimp or similar communication software.
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Experience using Xero or similar finance software.
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A willingness to undertake safeguarding, data protection and other relevant training.
Desirable skills and experience
The following would be useful but are not essential:
- Experience working in the charity sector.
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Experience working with a Board of Trustees or Directors.
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Experience working with or supporting volunteers.
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Experience supporting local, regional or partnership projects.
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Experience of event coordination, ranging from small meetings and face-to-face meetups to larger events.
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Project coordination or project management experience.
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Risk assessment and risk management skills.
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Bookkeeping, budget monitoring or reconciliation experience.
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Fundraising administration or donor stewardship experience.
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Experience creating content using Canva.
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Experience updating website content using WordPress.
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Experience using social media platforms, including Facebook.
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Experience using WhatsApp or similar messaging services for community or project coordination.
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Knowledge of UK GDPR, safeguarding, confidentiality and Equality Act duties in a charity or community setting.
Working relationships
The postholder will work closely with:
- The Operations Lead
- The Reach team
- Trustees
- Branch Coordinators
- RAW Mentors
- Volunteers
- Members and families
- Donors, funders, partners and external stakeholders
Safeguarding, equality and inclusion
Reach is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The postholder will be expected to work in line with Reach’s policies and procedures.
Reach is also committed to equality, inclusion and accessibility. The postholder will be expected to contribute to an inclusive, respectful and supportive environment for members, families, volunteers, staff, trustees and partners.
To apply please respond to every item detailed on the JD & PS (required and desired)
Applications will be scored against every item, and shortlisting will be decided by the closest match. NB: CVs will not be considered – please do not attach.
Deadline for applications: 01 September 2026
Interviews Round 1 (Teams): Mon 07 & Tues 08 September after 4pm
Interviews Round 2 (in person): Wednesday 16 September
Appointment is subject to enhanced DBS & 2 professional reference.
Good luck! Reach is an inspiring community to work with.
We look forward to reading your application.
Registered Charity 
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Administrator
Job Title: Administrator
Salary: £15,000 per annum based on 22.5 hours per week (£25,000 per annum full-time equivalent, pro rata)
Hours: Part-time (22.5 hours per week). We are open to discussing flexible working arrangements.
Location: Home-based
Reports to: Allocated line manager from the Executive Directors
About BADth
The British Association of Dramatherapists (BADth) is the professional organisation for dramatherapists in the United Kingdom. We are dedicated to developing, promoting, and representing the field of dramatherapy both nationally and internationally. Our work supports the highest standards of professional practice, education, and advocacy within the arts therapies sector.
Our Mission
We aim to develop, promote, and represent dramatherapy in all contexts, working collaboratively with other healthcare professions and providing the best possible services to our members.
Our Objectives
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To promote the advancement of dramatherapy as a profession
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To be the representational body for dramatherapists in the UK
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To promote, maintain, improve and advance the education of the public on the benefits of dramatherapy
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To be an advocate for the establishment and maintenance of fair pay and conditions of service for dramatherapists
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To forge links internationally
Dramatherapy is a form of psychological therapy that uses drama and theatre processes to support people in exploring emotions, developing insight, and promoting personal growth. It is a creative, evidence-based approach used in a wide range of clinical, educational, and community settings.
Purpose of the Post:
This role provides the administrative foundation of the organisation, ensuring its day-to-day operations run smoothly, efficiently and reliably. The Administrator is the central point through which systems, information and processes are held and maintained.
The postholder is responsible for coordinating membership administration and core systems. They ensure accurate record-keeping, support financial and governance processes, and coordinate the practical delivery of organisational activity.
Through consistent, attentive administration, this role enables the wider organisation to function effectively. It supports a coherent, responsive service that members can trust and rely on, making an important contribution to the stability, professionalism and effective operation of the Association and, in turn, the wider field of dramatherapy.
Working Hours & Location
This is a part-time role (22.5 hours per week) and is home-based.
The postholder will have flexibility in how their contracted hours are worked across the week, subject to the operational needs of the Association. At least 15 hours will need to be worked during normal business hours to attend team meetings, respond to member enquiries, and fulfil key organisational responsibilities. Working arrangements will be agreed with the line manager and reviewed as required in supervision.
The postholder will also be required to attend the Directors' Meeting, which takes place once a month, either on a Saturday morning or on a weekday evening. Attendance at these meetings forms part of the contracted hours for this role.
There may also be occasional requirements to attend other meetings or events, such as the annual conference or team away days, which may fall outside the postholder's usual working pattern. Where additional hours are worked to attend such events, time off in lieu (TOIL) will be offered within the following two weeks.
Job Description:
Membership Administration & Data Management
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Database Management: Maintain organisational records and information, ensuring they are accurate, up to date and complete to the best of the Association's knowledge and strictly comply with UK GDPR and data protection regulations.
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Member Pipeline: Process new member applications, renewals, category switches and lapses smoothly.
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Onboarding: Support new member onboarding by issuing welcome packs and ensuring seamless access to systems and benefits.
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Offboarding: Where members do not renew, update the database, send a feedback form, and track reasons for departure.
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Reporting: Maintain systems for tracking membership data and produce regular statistical reports for management.
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Policy: Support the implementation and development of organisational policies and procedures in collaboration with directors and committees.
Financial
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Financial Tracking: Work with the bookkeeper to ensure financial records on Xero are complete.
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Invoicing: Work with the bookkeeper in to set up and release payments once approved by the company director. Send invoices and invoice reminders where membership fees have not been correctly paid.
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Staff Annual Leave Tracking: Manage and track staff annual leave records.
Member Enquiries & Customer Service
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Inbox Management: Act as the first point of contact for the organisation, managing the central inbox and handling routine membership queries with clear, timely responses.
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Signposting: Direct complex or specific enquiries to the relevant resources, directors or volunteer committees.
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Feedback Collection: Gather and analyse member feedback (both impromptu and via structured surveys) to help improve services and satisfaction.
Core Communications & Digital Channels
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Website & Infrastructure Maintenance: Maintain and update website content via the admin backend (updating committee member profiles, helping members with login issues, and updating job listings). Ensure core plugins and page layouts are regularly updated to their latest versions. Troubleshoot and fix any automated background tasks or form workflows that are not functioning as expected, and proactively source appropriate external IT or web developer expertise when a complex technical fix is required.
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Social Media: Manage member applications to the members-only Facebook group, including tracking usernames to remove lapsed members.
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Newsletters & Email: Add any administrative or membership-related updates to the monthly newsletter and proofread final copy before sending.
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Cyber Security Incident Response: Act as an initial administrative responder if a cyber security incident is suspected, following the organisation’s cyber incident response playbook. This includes knowing how to force log out affected users, revoke active sessions where possible, reset passwords, reset or rotate other access credentials where required, preserve relevant records, and escalate promptly to the allocated line manager and board of directors. Credentials may include passwords, security codes, access tokens, API keys, recovery codes, or other information that proves a person or system is authorised to access an account.
Committee & Volunteer Support
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Committee Administration Support: Provide administrative support to volunteer committees, including maintaining committee webpages, distributing communications, adding meetings to committees’ Teams calendars where requested, updating records, and supporting agreed administrative processes.
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Volunteer Admin: Assist with the administrative onboarding and retention processes for volunteers, ensuring they have the guidance and resources needed.
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Internal Communication: Facilitate effective and GDPR-compliant information sharing between different branches of the professional body.
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Annual Governance Minute-Taking: Assist with taking minutes once a year, specifically for the organisation’s General Meeting (AGM/GM).
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Annual Report Formatting: Support the preparation of the organisation’s annual report by formatting supplied content into a clear, consistent and accessible document, ensuring headings, images, tables, captions, branding, layout and proofreading corrections are applied accurately before review and publication.
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Ad Hoc Executive Support: Assist with ad hoc requests from the Association Chair and Vice-Chair.
Key Performance Indicators (KPIs)
The success of the administrator role will be measured against the following KPIs:
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Data Integrity & Compliance: The membership database and CRM are consistently reliable, audit-ready, and compliant with UK GDPR regulations, with syncing errors or data gaps proactively caught and resolved during routine maintenance.
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Financial Health & Transactional Accuracy: Invoices, renewal notices, and approved payments are processed accurately and strictly on schedule to maintain healthy organizational cash flow. Financial records in Xero and internal staff leave logs are kept consistently up to date, ensuring the bookkeeper and directors have reliable financial data.
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Service Excellence & Responsiveness: Members, committees and external enquirers experience a seamless, professional, and timely customer service journey, characterized by steady frequent inbox management and the elimination of communication backlogs.
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Operational Pipeline Efficiency Administrative workflows—specifically member onboarding, offboarding feedback loops, and volunteer tracking—move through the pipeline steadily and predictably without administrative delays.
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Digital Channel Stability & Readiness The organization’s digital assets (website content, plugins, and communication channels) remain secure, functional, and up to date, with technical issues or security concerns actioned or escalated promptly to minimize operational downtime.
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Governance & Documentation Quality The Board and volunteer committees receive accurate, well-formatted, and brand-consistent documentation (including minutes, reports, and marketing collateral) delivered on schedule to support organizational decision-making.
Person Specification:
Membership Administration & Data Management
Essential
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Proven experience managing databases or CRM systems with high attention to detail.
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Strong data entry skills with a track record of maintaining accurate digital records.
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Strong organisational and time management skills.
Desirable
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Strong analytical skills with the ability to interpret data (including membership data) and generate insights.
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A solid understanding of UK GDPR and data protection principles in an administrative context.
Financial
Desirable
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Experience using Xero accounting software.
Member Enquiries & Customer Service
Essential
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Polite, professional, and helpful manner.
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Experience managing a busy shared inbox and responding to customer or member queries within set timeframes.
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Ability to handle feedback constructively and log information systematically.
Desirable
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Experience in the healthcare, professional body, or dramatherapy/related sectors.
Core Communications & Digital Channels
Essential
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Good written communication and proofreading skills.
Desirable
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Experience updating website content using a content management system (CMS) backend.
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Baseline technical confidence to manage routine software/plugin updates and recognise when a system error requires external technical support.
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Basic cyber security awareness, including confidence to follow a cyber incident response playbook, force users to log out, reset passwords, and escalate suspected account compromise or data security concerns appropriately.
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Experience formatting reports or formal documents, including applying consistent styles, layout, branding, tables, images and proofreading corrections.
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Experience using Mailchimp (or similar email marketing tools) to distribute newsletters.
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Familiarity with diagnosing automated front-end website workflows, form triggers, or plugins (such as JetEngine, JetFormBuilder, or Zapier integrations).
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Experience supporting account access security, such as multi-factor authentication, forced sign-out, password resets, or secure credential rotation in systems such as Microsoft 365, WordPress, CRM platforms, or email marketing tools.
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Experience producing basic marketing and promotional collateral.
Committee & Volunteer Support
Essential
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Ability to priorities tasks to support multiple members, groups or committees simultaneously.
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A collaborative mindset with the ability to support and encourage volunteers working towards organisational goals.
Desirable
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Previous experience working within a membership body, association, or non-profit sector.
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Experience in volunteer coordination, support, and onboarding.
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Experience in coordinating networking events.
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Ability to manage online meetings and events.
This role offers a unique opportunity to make a significant impact on the day-to-day running and development of our professional body. If you are passionate about delivering exceptional administrative support and engaging with a dedicated professional community, we would love to hear from you!
Additional Information
All offers of employment will be subject to satisfactory references, confirmation of the right to work in the UK and a satisfactory Basic Disclosure and Barring Service (DBS) check. Further information about these checks and how applicants’ personal information will be handled will be provided during the recruitment process.We are committed to providing a professional, respectful and safe environment for our members and volunteers. We expect everyone working with the Association to uphold these standards and to follow our relevant policies and procedures.
How to Apply
To apply by 23:59 British Summer Time on Sunday 19 July 2026. The vacancy may close early if there is a high volume of applicants. Shortlisted candidates will be invited to attend an online interview on 24 July 2026. Applicants after that time will only be considered if we fail to appoint and need to do a second round of interviewing.
If you have any questions about the role or the application process, please don’t hesitate to get in touch via the same email address.
We look forward to receiving your application and welcoming a new colleague to our dedicated and creative team.
Please submit your CV along with a brief cover letter (2 sides of A4 max) outlining your experience in administration.
