Job title: Senior Personal Assistant to Director of Operations
Salary: £30,209.35 per annum plus additional responsibility allowance
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 27 January 2020
Interview date: Early March 2020

Please be aware this is a full time, permanent position, working 35 hours per week (7 hours a day) Monday – Friday. 

We are seeking a proactive and dynamic personal assistant with experience of line management to join our Operations team as Senior Personal Assistant, at the National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading cat welfare charity with a nationwide network of adoption centres, volunteer-led branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Operations Department is, quite simply, at the heart of all our cat related activities and is responsible for ensuring that we help as many cats as possible. We are unique, in that we deliver our work through a combination of centres, primarily run by our employees with volunteers support and volunteer-led branches. In fact, the bulk of our cat welfare work is carried out by around 11,000 volunteers across the entire country.

The role of the Operations Directorate is not only to support our employees and volunteers in everything that they do but also to deliver the charity’s strategic objectives and identify opportunities for further growth. The Operations Directorate also encompasses our Customer Experience teams.

As Senior Personal Assistant to the Director of Operations you will be responsible for providing a professional interface between the Directors office and key internal and external stakeholders. You will coordinate the administration of projects that are undertaken within the Operations Directorate and lead on small to medium sized projects as requested. You will organise and deliver events and conferences, liaising with external stakeholders to coordinate the attendance of CP delegates and all finance queries/processes - supporting the Director of Operations with budget setting and reviewing monthly management accounts. The Senior Personal Assistant is responsible for line managing the Operations Administration Support within the directorate.

Our successful candidate will be experienced in providing PA and administration support to senior/board level, including diary planning and travel arrangements; servicing meetings and project management.  You will have supervisory and leadership skills, excellent organisation and communication skills and the ability to deal with a wide range of both internal and external customers. You will be able to keep calm under pressure with great credibility and have excellent working knowledge of MS office and Microsoft Teams.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview and written exercise.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached

The North East branch of ADASS is working in partnership with Shared Lives Plus to implement an ambitious growth and development plan for Shared Lives across the region.  All twelve local authorities in the North East have collectively come together to achieve a regional approach to the growth, development and diversification of Shared Lives. 

We are recruiting for a new and exciting role to support and coordinate the regional programme, support the delivery of communities of practice and delivery of a North East Shared Lives communications strategy. Within the role you will have responsibility for working in partnership with Shared Lives schemes in each local authority to deliver local action plans, liaising with key stakeholders and reporting on project progress to Directors of Adult Social Care (DASS).

The role will have responsibility for:

• Being the primary contact for the project
• Providing dedicated support to each local authority across the North East
• Project communication to stakeholders
• Raising the profile of Shared Lives across the North East
• Project monitoring
• The development of communities of practice which will explore the growth, development and diversification of Shared Lives across the region.

How to apply 

Apply by sending an up to date CV and a supporting statement, which should be kept to a maximum of two pages. Please start your supporting statement by saying why you want to work for us and work in the Shared Lives sector. Your supporting statement will also need to demonstrate how you meet the requirements of each area of the person specification below:

• Relevant skills and experience
• How your knowledge, values and attitude make you a suitable candidate
• How you would meet the practical requirements of the job.

Please visit the Shared LIves Plus website for a copy of the Job Descriptions and Person Specification.ea

The closing date for this role is Friday 28th February 2020 at 1pm. Interviews will be held the week commencing 9th March 2020

If you have any questions about the role, please contact Mark Gallagher at Shared Lives Plus

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Job Description and Person Specification

You will have responsibility for

1.  Providing dedicated support to each local authority involved in the Shared Lives North East Partnership

i. Being the primary contact for the project

ii. Work in partnership with key stakeholders in each region to successfully implement and deliver their local Shared Lives action plan. Stakeholders will include Shared Lives schemes and Shared Lives carers, people using Shared Lives and their families, steering group members, Directors of adult social Care (DASS)

iii. General administration tasks relating to governance of the project

1. Project monitoring
2. Developing and implementing project monitoring processes to keep track of progress against project milestones.
3. Compiling regular project reports detailing the progress of project deliverables and outcomes for Shared Lives Plus, key project stakeholders and the project steering group

3. Communications

i. Raising the profile of Shared Lives to increase understanding and awareness of the Shared Lives model across the region and in each local authority partner.

ii. Leading on internal stakeholder communications.

iii. Showcasing the impact and outcomes of the project to local stakeholders across different media platforms and through the production of case studies, newsletters and impact reports

iv. Supporting the development and delivery of the regional communications strategy

1.  Development of communities of practice

i. Being the project lead for the creation, coordination, development and delivery of Shared Lives communities of practice. Communities of practice will bring together representatives from across the North East to develop ideas and share good practice regarding the growth, development and diversification of Shared Lives across the region.

ii. Producing stakeholder summary reports of the findings and outcomes from communities of practice.

1. General

5.1 Work in accordance with Shared Lives Plus’s aims, objectives, policies and procedures and promote a positive image of the organisation and its members.

5.2 Undertake such other duties as may reasonably be required, commensurate with the level of the post. As Shared Lives Plus is a small organisation, all staff carry out 'hands-on' work at all levels, on occasion.

Person specification:

Criteria

Qualification

Experience

· Of working in a small team, using your initiative and organising and planning your workload

· Working with disabled people and their families

· Meeting and event planning

· Coordination of projects – where delivery is taken on by others but keeping things on track is your responsibility

· Liaison with client and colleagues to keep projects on course and moving forward

Skills

· Ability to manage time efficiently, to prioritise and to work well under pressure

· Competency in all aspects of Microsoft Office

· Good customer relation skills – wanting to go the extra mile for our customers; internal and external

· Good, positive and friendly telephone manner

· Able to coordinate colleagues and senior staff – ability to work across all levels of the organisation

· Some basic digital skills to support the Communications team

· Structured, diligent and committed to getting it right first time

Knowledge

· An understanding of Shared Lives and the philosophy and values underpinning our work and the sector

·  

Values and Behaviours

Ability to demonstrate behaviours that reflect the Shared Lives Plus Values -

· Authenticity

• Integrity
• Sense of Purpose

· Zest and Energy

Attitudes

· Commitment to empowering people who use services and their families

· Demonstrable commitment to working in ways which promote equality of opportunity and diversity

· Values the principles of co-production, empowering people who use services and partnership working

· You will be an energetic, tenacious and friendly person who enjoys meeting new people and building relationships

· Confident, Positive, and innovative

· A genuine team member – willing to help and support colleagues in a small team

Practical

· Ability to work the hours dictated by the needs and demands of the job (occasionally including evenings)

· Able to travel as and when required by the job

This is an exciting opportunity to to provide an excellent level of supporter care to our supporters by ensuring all donations received by Muscular Dystrophy UK are coded and processed in a timely fashion and that all supporters are acknowledged and thanked within the relevant agreed timescale.

Applicants

The successful candidate should have:

• Experience of a busy work environment or similar where multi tasking and working to deadlines is the norm
• Exposure to the donation process and communicating with supporters.

Expectations in the role

• To act as the first point of contact for the resolution of complex queries and complaints;
• Recognise fundraising, engagement and retention opportunities when talking to supporters.
• Respond to queries received by phone, email and post and assist the team in doing the same.
• Process donations, acknowledging supporters and sending out materials as appropriate.
• Compile routine reports including all feedback received by the charity

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, season ticket loan, ride to work scheme, health cash plan, and an employee assistance programme.

Location

This role is based at our office in Southwark, London. It is within a short walking distance of Southwark and Borough Tube stations. It is also a short distance from Waterloo Station, London Bridge Station and Blackfriars Station. We are also a 5 minute walk from the Tate Modern and Southbank, perfect place to go for lunch during the warm summer months.

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

*Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

NCT is the UK's largest charity supporting parents. Our vision is of a world in which no parent is isolated and all parents are supported to build a strong society. We share knowledge. We create networks.

We campaign for change.

About the role

As Capacity PSA (Parent Services Administrator) you will play a key role in organising our paid-for antenatal and postnatal services in a given geographical area.

Your role will be to coordinate planning of NCT courses, to manage relationships with external stakeholders and to handle all administrative matters for these courses. You will work with colleagues from Parent Services Operations, NCT Practitioners, Finance, branches and venues.

About You

You will be:

• Well-organised and able to work independently and remotely
• Able to demonstrate excellent interpersonal, written and oral communication skills
• Experienced in stakeholder management and negotiation
• Willing to work remotely, from home, and to actively ask for support and advice as you need it
• Able to work daily, during the week (with the option of working out of these hours as well if you choose to)
• Able to travel on an infrequent basis to attend NCT events

See the Job Description for full details of this exciting opportunity.

This position will be home-based so applicants can be located anywhere in the UK. You will be expected to gain an excellent working knowledge of the area you are assigned to.Roles will be offered on a 12 month fixed term contract basis. 

The roles we are recruiting for vary from between 7 to 10 hours per week, and we are recruiting for several PSA areas (Defined geographical areas). We’ll ensure you earn between £8.21 and £14.15 per hour. You should expect to work up to double the usual number of hours per week in the first three months to allow for your training and on-the-job learning. 

Your salary will be variable, based on the size of the PSA area and the average number of parent bookings made over a three-month rolling period.

If you want to be part of NCT's journey to support parents through the First 1,000 days, please upload a copy of your CV and a supporting statement outlining how you meet the role requirements when prompted.

Closing date: 23rd February

Interviews will be held in Birmingham on 4th March and London on 6th March

Job title: External Grants Manager

Region: Flexible, located in one of our 15 area offices

Directorate: Operations

Contract: Permanent, Full-time 35 hours per week

Salary: £32,336 per annum (plus £4,452 London Weighting if applicable)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The Royal British Legion is recruiting for an External Grants Manager to oversee the Legion’s programmes of grant-funding for organisations, including elements of the Irish Ex-Services Trust and the LIBOR-funded Aged Veterans Fund. The new Manager will lead a small team, ensuring thorough and evidenced assessments and monitoring of grants made to projects which benefit the Armed Forces community.

The role will involve liaising with external charities, including but not limited to those which are predominantly associated with the Armed Forces. Assessment will include considering each application on its merits, factoring in each applicant’s Governance framework, budget, projected beneficiary reach and anticipated outcomes. More broadly, the role will support the Head of Grants & Social Policy in proposing new funding themes and introducing a refined, modern grant management process.

The successful candidate will be experienced in providing guidance to charity professionals, analysing proposals and preparing formal funding recommendations.

This appointment comes at an exciting time for the department and the successful applicant will have the ability to input into the strategy of the External Grants Programme and ensure it can best meet the most urgent needs of the Armed Forces Community.

Some UK travel will be required.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Tuesday 25th February 2020

Interviews will be held on Tuesday 3rd March 2020 in London SE1 1AA