Brand Loyalty Marketing Manager Jobs

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Breast Cancer Now’s life-saving research and essential support services are only possible because of our amazing supporters. The supporter experience manager will help to ensure all Breast Cancer Now supporters have brilliant experiences with us. This means supporters are thanked properly, kept up to date about the impact of their support and given interesting, relevant opportunities to support again. This varied role will work with teams across the organization to share supporter insight, embed best practice, and create consistency. You’ll be leading mystery shopping, running workshops with teams and creating resources. Your role will have a particular emphasis on working to make sure individual giving supporters are well looked after.

About you

The successful candidate will be passionate about championing supporters’ wants, needs and preferences, advocating for supporters to be considered at every turn. You’ll have worked on activities to improve supporter or customer experience previously, whether in a charity or company. You’ll be confident in managing projects which involve multiple teams, and most importantly you’ll be able to get people excited about experience.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact us. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Friday 9 August 2024

Interview date Week commencing 19 August 2024

Are you excited by the opportunity to work for a values-driven organisation in a commercial role?

Be a part of our commercial services team, driving the development of our cafés and bars and providing truly excellent customer-focused services.

Who are we?

Located in the heart of Manchester, The Union is part business, part charity, part membership body. Operating independently from Manchester Metropolitan University, our aim is to support and represent each one of our student members to achieve personal success. Each year, our growing team of around 60 full-time and up to 150 part-time staff work alongside elected student leaders to make change, improve lives and help fulfil student potential.

The Union is one of 550 students’ unions across the country. And we’re one of the most exciting – with over 38,000 student members and 100 student groups, a huge range of services and a bold strategy.

What’s the job?

In this brand-new role, you will lead and manage our cafés and bars, maintaining high standards of customer service and quality. You’ll:

• Focus on continuous improvement – driving performance with staff, standards, and service.
• Ensure our outlets maximise income potential and are managed and maintained safely and responsibly.
• Drive our commercial performance, working towards ambitious turnover and profitability targets.

What are we looking for?

An experienced commercial operator: someone passionate about providing excellent customer care who is outcome-focused and committed to continuous improvement.

Why apply?

There has never been a better time to work for The Union. Based just off Oxford Road, in the centre of vibrant Manchester, this is the perfect opportunity to work for a progressive, value-driven organisation and a great opportunity to help us develop our services.

We have great rewards and benefits, and we offer 40 days’ holiday, including Christmas closure. So, if you are looking for a new challenge and want to develop as a commercial leader and join a great team, then look no further.

We want to support diverse and inclusive work environments. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status and particularly welcome BAME applicants.

To apply, please download the application pack below or from our website via the ‘apply’ button.

Closing date: Noon on Thursday 8th August 2024
Interview date: Friday 16th August 2024 

Work somewhere professional but different. Build a career with students’ unions.

Permanent role, full time 37.5 hours per week. Salary between £38000.00 - £41000.00 per annum

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

We were founded in 1876 as a women-led volunteer Christian movement, with a membership of four-million people around the world, 36,000 of whom live in the UK and Ireland. Members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by ending poverty, injustice and violence.

What we do

Although a Christian movement, we work with people of all faiths and none to develop communities, strengthen families and advocate for change. Members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives. 

Our work combats injustice, violence and poverty at local, regional and national levels. From a literacy and agriculture project in the Democratic Republic of Congo, through to consultative status with the United Nations commission for the Status of Women, where we share our grassroots knowledge and experience to help  shape international policy and approaches to women’s rights and  empowerment. These are just two examples of how we put our faith into action.

About the Role

The Retail & E-Commerce Manager will be responsible for creating a seamless digital shopping experience and online customer journey that creates loyalty through best- in-class customer service and by providing a range of gifts that meet the needs of current and future members and supporters. They will effectively manage the performance of the retail operations, ensuring net profit is maximized in line with Mothers’ Union strategic objectives and values. This role will have a particular focus on developing new customer channels and will need a strong understanding of digital marketing and using data and insight to grow sales.

About you

You are an experienced retail professional with a proven track record of delivering growth of retail sales across multiple channels. Working knowledge of managing a shopify retail business is essential along with experience in retail buying. An understanding of the importance of brand management with a strong commercial focus combined with understanding of the need for Mothers’ Union to achieve its charitable objectives  Motivated by a genuine passion for the work of Mothers’ Union, you bring resilience, positivity, and a can-do attitude to everything you do. You will thrive in an environment of learning and make a huge impact.

Working Hours: Full time 37.5 hours per week

Please refer to our job description for more details.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 7%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 11 August 2024. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Communications & Engagement Manager (Dotdigital Expertise) - CSSC 

We are seeking a dynamic Communications & Engagement Manager to join our team and play a key role in developing and executing strategic communication plans that reach and engage our membership base. You will be responsible for fostering brand awareness, member loyalty, and increased participation in CSSC activities. 

Responsibilities: 

• Develop and implement a comprehensive communication strategy across various channels, including email, social media, website content, and internal communications, specifically tailored to a membership organisation like the CSSC. 

• Manage and execute email marketing campaigns using Dotdigital, including design, copywriting, A/B testing, and reporting. 

• Leverage marketing automation tools within Dotdigital to streamline campaign workflows and trigger personalised messages based on member behaviour and activity participation. 

• Analyse campaign performance metrics (open rates, click-through rates, conversion rates) and make data-driven recommendations for optimisation, focusing on RFM (Recency, Frequency, Monetary Value) segmentation for targeted campaigns specific to member types or interests. 

• Segment member lists based on demographics, participation history, website behaviour, and membership category to deliver highly personalised messages that encourage engagement with CSSC activities. 

• Collaborate with design and marketing teams to create high-quality, engaging communication materials that resonate with a sports and leisure audience. 

• Manage and maintain our customer relationship management (CRM) platform, ensuring data accuracy and segmentation for personalisation efforts tailored to member profiles. 

• Lead and manage a team responsible for social media strategy and community management across various platforms. This includes content creation, scheduling, posting, and monitoring engagement metrics. 

• Develop and nurture relationships with key stakeholders across the CSSC. 

• Stay up-to-date on the latest communication trends and best practices in email marketing automation and personalisation, particularly within the membership organisation and sports participation landscape. 

• Demonstrate a track record for innovation and development in communication strategies, implementing new and creative approaches to drive engagement and participation within a membership organisation. 

Qualifications: 

• 3-5 years of experience in communications, marketing, or a related field, with a demonstrated understanding of membership organisations. 

• Proven track record of success in developing and executing email marketing campaigns using Dotdigital (or similar platform), with a focus on automation and personalisation for a member-based audience. 

• Strong writing and editing skills with the ability to craft clear, concise, and engaging content that promotes sports and leisure activities. 

• Experience in social media management, including content creation, scheduling, and community engagement. 

• Excellent analytical skills with the ability to interpret data (including RFM analysis) and translate it into actionable insights specific to member engagement and participation. 

• Experience with project management and the ability to juggle multiple priorities. 

• Proficient in Microsoft Office Suite and Google Workspace. 

Bonus Points: 

• Experience with content marketing (blogging, social media content creation) targeted towards a sports and leisure audience 

• Experience with marketing automation platforms beyond Dotdigital 

• Proven ability to generate creative and engaging content promoting physical activity 

• Experience with data visualisation tools 

We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic environment that promotes health and wellbeing through sports and leisure activities. If you are a passionate communicator with a results-oriented mindset and a love for personalisation and automation within the membership organisation space, with a strong track record for innovation.

Public Affairs and Communications Manager

Cambridge House is looking for motivated and creative people who are willing to go the extra mile to create a more just society. Our innovative London-based charity has been tackling poverty, social inequity, and social injustice since 1889. We provide a range of services that are designed to improve people’s lives as well as transform society through research and social action.

Our team is very diverse in terms of cultural diversity and lived experience, the roles combine office-based and remote working, and we offer staff a range of competitive benefits.

This new Public Affairs and Communications Manager role will work closely with our Chief Executive and Heads of Services and is responsible for:

• Developing and implementing organisation-wide external communications and policy influencing strategies
• Enhancing our influence, reputation and profile both locally and nationally
• Developing strategic alliances to jointly raise awareness and drive media campaigns
• Maintaining the reputation of Cambridge House as an expert, lived experience and evidenced-based source of information

The successful candidate will be a public affairs professional with experience of:

• Delivering strategic public affairs and/or campaigning work designed to raise awareness and profile of an organisation and effect change
• Creating great communications using a mixture of traditional and digital communication methods – including social media

Please go to our website to download a recruitment pack.Applications must be accompanied by a CV (which should include details of 2 reference contacts) and a supporting statment , plus our criminal records declaration form and diversity monitoring (both forms are available to download from our website).

Help us to grow our Environmental Education Charity’s impact and income by fundraising, allowing us to deliver our mission to create outstanding opportunities for everyone to learn about nature.

• The base location for this position is negotiable, with full remote working / home working a possibility.
• It’s a permanent full-time contract working an average 37.5 hours per week.
• Circa £28,292 per annum + excellent benefits – including 28 days leave + bank holidays, life assurance, a health cash plan and much more! See the full list below.

Love where you work!

We are a national charity established in 1943 to promote a better understanding of the natural world. 

Our aim today is unchanged – to create a world where everyone feels connected to the environment so they can enjoy the benefits it gives and make choices that help protect it. We do this by offering a wide range of education courses and materials, so that everyone – and especially young people – can increase their knowledge, understanding and love for the natural world.

We value each of our team members and understand that every role is vital to achieve our goals, so, we provide great benefits* to reward and support you while you work with us.

What you’ll be doing

Your focus will be to grow our charity’s impact and revenue streams by fundraising for environmental education, benefitting people and nature by securing funds from supporters, trusts/foundations, and businesses.

This will include building relationships with potential legators, inspiring supporters to maintain their commitment, eventually leaving the Field Studies Council a gift in their Will as well as turning strategic and operational priorities into practical funding bids.

Key responsibilities will include:

• Researching and identifying potential trusts/foundations/businesses as suitable external funders for designated target projects
• Working collaboratively with internal and external stakeholders to draft fundraising bids, developing persuasive proposals and collating appropriate supporting documentation.
• Proactively develop positive, long-term relationships that grow Field Studies Council’s pipeline of prospects
• Maintaining up-to-date knowledge and understanding of relevant governmental, sector and business opportunities to identify potential funding opportunities
• Fundraising administration including gift processing, donor thanking and stewardship
• Supporting at events and funding meetings, as required

Please refer to the vacancy pack on our website for the full responsibilities of the position.

Where you’ll be based

The base location for this position is negotiable, with full remote working / home working a possibility. However, if you prefer working in office, we have Field Studies Centres throughout the country which you are also able to work from. We will also consider hybrid working options.

There may the occasional need to travel to meet with, colleagues, prospective funders and other stakeholders. We expect this to be limited, no more than once every 2-3 months.

Who we’re looking for

You will be passionate about our charity’s mission and understand the importance of Environmental Education.

It’s essential that you have experience working in a fundraising role or department. We need an experienced individual who is confident to write and submit successful fundraising bids to trusts, foundations and businesses.

You will also have experience creating and managing successful supporter journeys to optimise our donations, particularly legators.

As a natural at building relationships with internal and external stakeholders, you will be able to tell compelling stories to encourage individuals and organisations to support our aim to connect people to nature.

 If this inspires you, we would love to hear from you.  We look forward to your application.

* Your benefits whilst working with us will include:

• Financial - We offer competitive salaries, sick pay, pension schemes, life assurance, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
• Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors! We also provide our team members with access to a 24hr Counselling Helpline Service.
• Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases!
• Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.

The closing date for receipt of your completed application is 8 August 2024.

We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.

Interviews are scheduled to take place at online or at a Field Studies Council centre in the week commencing 19 August 2024

Shortlisted applicants will be contacted by email.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Do you love working with supporters or customers, and have brilliant administrative skills? And do you want to make a difference to people affected by breast cancer? If so, we’d love to hear from you. 

This is an exciting opportunity to start your fundraising career working as part of a newly created fundraising products team. You’ll work on our sector leading virtual events programme, which has raised millions of pounds to date, as well as innovative product development to help us reach new audiences. 

This is a varied role where you’ll play an important role in the smooth delivery of fundraising campaigns. A typical week may include providing brilliant stewardship to our supporters over email and phone, as well as to our online communities, and sending out fundraising materials. You might also develop new fundraising resources and content plans and help to setup a new campaign with the digital team. Joining a collaborative and fun team, you’ll be supported to learn and develop in your role. 

About you 

Having previously worked in a customer or supporter facing role, you’ll know how to provide a brilliant experience and be an excellent communicator. Friendly, organised and proactive, you’ll have great administrative skills gained in a professional environment where you’ve worked both independently and as part of a team. 

You’ll have a passion for fundraising and it’s a bonus if you’ve worked at a charity before. Some experience working with databases or supporting online communities would also be helpful but isn’t essential. We’re looking for someone with a positive, can do attitude who is eager to learn, deliver results and be part of a high performing team. 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.  

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am Friday 2 August 2024 

Interview date w/c 12 August 2024

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

At Breast Cancer Now, we’re seeking a Senior Press & PR Officer to join our ambitious press, PR & celebrity team for 12 months. The role is focused primarily on the charity’s Fundraising portfolio, including our corporate partnerships and high-value fundraising events, all of which raise vital funds that help the charity to deliver world-class research and provide life-changing support for anyone affected by breast cancer. 

About you

As an excellent communicator, you’ll be great at building trusted and influential relationships across a range of stakeholders including colleagues, journalists, external partners and advocates and ambassadors of Breast Cancer Now. This will help you bring our work to life, working collaboratively and effectively and at pace. 

With significant experience in developing and delivering impactful PR campaigns, either in-house or in an agency, you’ll tell powerful stories around our fundraising activity to achieve cut-through in the media and drive further engagement and support (including financial) from our key audiences. 

Always putting the patient voice at the heart of our work, you’ll be innovative and creative in your approach to secure maximum profile for annual events and campaigns, building on previous years’ successes and bringing fresh angles to this work to maximise engagement with the media and key audiences. 

With strong written skills and an instinct for what makes a good news story, you’ll thrive in a fast-paced press office, and always consider how content can be integrated and delivered across communications channels for greatest impact.   

The successful candidate will be excited to be part of an ambitious, focused and supportive wider Fundraising, Communications and Engagement Directorate, which has a remit to reach and engage more people with our work than ever before, and to develop our fundraising to become a sustainable organisation for the future. 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Please submit your application as soon as possible. We will be assessing applications on a rolling basis therefore this role may close before the advertised closing date.

Closing date 9am on Tuesday 30 July 2024 

Interview date Week commencing 5 August 2024