This is an exciting opportunity for an experienced Operations Manager wanting to make a difference for young Londoners in the effective running of one of London’s best respected youth charities. 

The Avenues Youth Project in W10 was established in 1979. Our mission is to support young people who might not otherwise get the opportunity to flourish.

The service currently operates 6 days a week, with much scope to develop new programmes.Our trained youth workers provide stimulating activities including music, sports, radio broadcasting, cooking, design and employment pathways all tailored to the needs and ambitions of our young members. In addition, we run programmes during school holidays through the day and into the evenings.

Avenues offers a vital resource for the local community, providing free opportunities in a safe, attractive environment for young people to develop educationally, socially and personally through an exciting and wide range of sport, creative arts and practical skills. 

Purpose:

The Operations Manager role is varied and offers plenty of scope to make a real difference to the fortunes of this aspirational youth charity. The Operations Manager will assist in many aspects of the day-to-day running of the organisation alongside the Chief Executive.

The role  provides much needed support to the Chief Executive, Staff team and Trustees in the proper and efficient running of the organisation at an exciting time of growth.  The Operations Manager role ensures we keep our members safe, provide outstanding services and raise our profile and safeguard our reputation with all stakeholders. 

It is a critical role in our transition from under-funded youth organisation to a thriving social enterprise helping young people to achieve their dreams.

Key Responsibilities

You will:

• Work to the Chief Executive as part of a small team.  You will work to make your role fit the vision and purpose of the organisation.

Building 20%

• Attend, service and respond to the priorities of the Building Sub Committee;
• Be responsible for a 2nd phase of major renovation in 2020, project managing the building works, ensuring they are delivered on time and within budget to a high standard.
• Assist the Fundraiser in preparing capital fundraising applications and provide reports for monitoring of grants; 
• Manage annual repairs, maintenance and cleaning budgets to ensure the safe running of the building;
• Maintain an up to date calendar of cyclical preventative maintenance tasks and services
• Be responsible for ongoing maintenance to a high standard within budget including reviewing and overseeing existing and new contracts to ensure best value for money;
• Liaise with Licensees (currently Open Age and TBAP) and Avenues staff to ensure we deal with any arising defects in a timely and professional manner;
• Maintain a register of preferred providers of maintenance and repairs services;
• Draw up and maintain an asset register;
• Ensure compliance with all buildings and Health and Safety requirements.
• React to any of the repair/maintenance of the building in a timely manner

Events 15%

• Provide operational support to the Fundraising Committee in the planning and execution of fundraising events, whether organised by our supporters or delivered in house;
• Manage the fundraising events budget
• Minute taking for fundraising committee

Digital and Data 15%

• Lead the transition from analogue data collection to digital record keeping
• Support youth work team in understanding and using data collection tools
• Facilitate improved data gathering and analytics through the research and implementation of an affordable CRM system – in the short-term consolidating Office 365 databases into one single central database of contacts;
• Maintain up to date clear record of grants received – ensuring monitoring deadlines are met
• Ensure our IT equipment is properly maintained and protected.

Management 10%

• Line manage five members of staff and contractors;
• Convene and chair a fortnightly management team meeting;
• Be responsible for issuing employment contracts;
• Leading role in HR issues ensuring good practice and compliance;
• Be responsible for staff wellbeing, team building and internal information sharing;
• Manage the training, volunteers, management committee and staff welfare budgets

Volunteers 10%

• Recruit and manage expert volunteers for key roles;
• Carry out inductions and ensure relevant checks are carried out and training provided.
• Relationship management with supporters of Avenues – including introductions, inductions & tours.

Admin 10%

• Screen emails, take phone calls and respond to enquiries where appropriate;
• Maintain an efficient and tidy office reviewing and updating hard copy and electronic filing systems;
• Help establish new systems and templates that will save time in answering regular queries;
• Schedule diaries including shared calendars, bookings, holiday cover and trades/building improvements;
• Analyse and integrate Views and our use of it as an organisation;
• Manage annual stationary budget.

Communications 5%

• Manage a Comms Officer (not yet appointed) overseeing the distribution of high-quality information to supporters via a regular e-newsletter and other social media;
• Oversee the implementation of an exciting new rebrand (close to completion) of the Avenues in 2020 across multiple channels (digital, printed and building signage/design)
• Ensure the values of Avenues are practised by all staff, contractors and volunteers at all times;
• Circulate a monthly internal newsletter/bulletin to staff promoting AYP values, highlighting team successes across different parts of the organisation, recognising our good practice, rewarding success and fostering good-will;
• Assist the Chief Executive and board of Trustees in ensuring we comply with latest data protection regulations;
• Ensure highspeed wireless broadband and secure IT and network access for staff and users throughout the building;
• Manage PR and social media budget.

Lettings 5%

• Following the refurbishment programme maximise letting of newly available spaces in the building (commercial kitchen, recording studios, dance studio);
• Manage a bookings calendar and arrangements for taking deposits;
• With the Chief Executive draw up a hire agreement for all occasional hires;
• Liaise with existing Licensees ensuring timely payment of rent, rent reviews, schedule of condition, risk assessment etc.
• Ensure all fire and emergency procedures are in place, understood and adhered to by all staff and regular users;
• Ensure we are adequately covered for building and public liability insurance and that we comply with the terms of the contract and current legislation at all times;
• Ensure we foster good relations with our neighbours.

Donations 5%

• Retain a register of donors and tailor regular communications with them.
• Maintain landing pages of the fundraising sites like Virgin Money Giving
• With the Chief Executive execute targeted plan for identifying and cultivating donors and corporate sponsors

• Relationship management with donors (both corporate and personal)

Other

• The job is not limited to the above duties, as the organisation grows and at different times of the year the priorities may shift leading to additional reasonable responsibilities as the role requires.
• Writing/editing policies – ensuring we are compliant and up-to-date with current legislation.

Person Specification

You are educated to at least a second-class degree level or have similar relevant experience;

You have a proven track record of successfully completing complex tasks to a high standard; 

You have experience as a line manager;

You are an energetic, self-motivated individual, good at working with and motivating others;

You are organised and work methodically, but are comfortable working under pressure and unflappable in the face of unforeseen priorities.

You are as happy to be delegated tasks as you are to make this job your own;

You are a multi-tasker, possibly worked in production and a busy office environment;

You have proven success in management and ready for a senior role.

You are computer and systems literate to a high level,

You are personable, patient and proactive

You can be relied upon to foster good relations with stakeholders.

You are required to make your role fit the vision and purpose of the organisation.

Please send your CV and attach a detailed cover letter to apply

We're a small, effective team looking for the right person to take us to the next level. We make a big difference to the lives of thousands of people each year, many of them marginalised, by building from the ground up, investing in our clients and earning their trust. We know we can do even better, by making our systems and processes more consistent, facilitating collaboration between our programmes, and having the data we need to monitor, evaluate, and learn systematically from what we do.

Our relational, developmental behaviours apply as much to the way we treat each other as the way we work. If this is the right role for you it will be because you want to learn and grow as a person and a professional. Initially, it will include project management of our move to a single CRM and a single online portal, in partnership with Do-it, alongside management of our Core Services team. You will work with our senior managers so that, as the systems upgrade moves to a conclusion, you will have developed the skills, knowledge and experience you need to to take on senior management responsibility for our systems and back-office processes.

Centre Operations Manager

Post: Centre Operations Manager.

Salary: £36,000 pro rata (0.5 FTE) 3 year fixed term contract.

Hours: 18 hours – to be confirmed upon appointment.

Location: Copleston Church & Community Centre, Copleston Road, SE15 4AN

Responsible to:  Copleston Centre Board of Trustees.

General 

The Copleston Centre is a long established community focused organisation set within a church building (The Copleston Church), and facilitates a wide range of user groups. The current projects include a Parent & Toddler Group, Asylum Seekers Day Centre, Mental Health Project, Silver Linings Project for older people and a range of exercise classes and other community activities. 

The Centre continues to develop its services and need to respond to the respond to the increasing demands on our facilities. We are seeking to employ an Operations Manager with a focus on operations and facilities with some fundraising work. This is a part –time role, which we hope will develop into a full time role to include human resource management.

Focus for the work 

The focus of the work will be overseeing the daily smooth running of the centre and the building; equipment is maintained and repaired when necessary; ensuring all user groups adhere to policies and procedures for the safe and efficient running of the building and its facilities; taking a pro-active role in seeking potential sources of grant funding; advising the Trustee Board on improvements to the existing facilities in the building; promoting the facilities to potential new user groups and projects; supporting staff and volunteers in their roles within the Copleston centre. This role includes working with the thriving Christian congregation and the Diocese of Southwark.  

We are looking for a person who has:

• at least 2 years’ proven experience in buildings management including health and safety, fire and risk assessment.

• at least 2 years’ experience of volunteer and staff supervision, development and management.
• the ability to communicate clearly and appropriately at all levels both orally and written.
• good organizational skills - ability to plan, keep robust records, prioritize and be flexible, and to work unsupervised.
• Leadership skills, but is also able to work collaboratively with teams and is willing to get stuck in.
• a track record as a self starter and is highly motivated.
• knowledge and experience of leading on Safeguarding.
• sympathy with a Christian ethos.

About the Copleston Centre.

The Copleston Centre is a multi-purpose local community centre with a long and successful experience of working with all sections of the local community. This includes over 23 years of enabling meaningful social contact between older people, those with mental health concerns, children and families - and the wider community. We value diversity and work effectively in strong partnerships with other Southwark organizations, tackling social exclusion and isolation in the borough. We are proud to welcome to the Centre over 400 people from different backgrounds every week.

Closing date : before midnight on 1st March 2020. Interviews will be held on 16th March 2020.

Please note: Any successful candidate must complete an Enhanced DBS check and a Confidential Declaration Form.

Contract Type: Permanent

Hours: Full time, 35 hours a week

Closing Date: 23:59 on Sunday 1st March

This is an exciting time to join the team in the East of England as our aim is to become the very best organisation within the sector.

As Operations Manager, you will lead a team of executives who engage directly with our young people, partners and volunteer colleagues.  You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the East of England. You will effectively manage those areas of operations assigned to you and support and develop our operations executives to do their best work.  

You will collaborate with a wide range of stakeholders and ensure that our delivery commitments are achieved in our effort to reach more young people through high-quality provision that delivers positive outcomes.

You will be responsible for the accurate planning, delivery, phasing and resourcing or our regional activity. You will effectively manage assigned budgets and support contract delivery as well as supporting fundraising colleagues with various reports, visits and events.

We are particularly interested in applicants with experience of supporting young entrepreneurs and business start-ups, education. We are also like to hear from applicants who have an interest in partnership innovation. 

For more information, please look at the job description.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Indicative salary range for this role is £26,800.00 to £31,290.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 287 

Operations Manager

28 hours per week 

Salary: £35,000 per annum pro rata

Fixed term contract with possibilities of extension

The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs, and facing barriers to social protection. 

Around 5,000 women use our services every year, benefitting from practical and emotional support, learning new skills and improving their own opportunities. We strive to provide essential tools for women to empower themselves in their pursuit of personal and social change, and to carry out evidence-based campaign and policy work.

The Operations Manager will work closely with the Director and Fundraising and Development Manager to further develop, plan and implement LAWRS’ operational plan, ensuring the sustainability of the organisation and its ability to continue successfully reaching its aims.

The post holder will be responsible for the smooth running of LAWRS frontline services ensuring efficient processes and effective line management for our high-quality project delivery and in accordance to business and training and development plans, policies, procedures and quality standards, cross-team working, accreditations and audits requirements.

The Wolfson Foundation is a charity that awards grants to support excellence in the fields of science, health, heritage, humanities and the arts, with education and research underpinning everything that we do. We are one of the country’s largest funding charities, and in 2019 we allocated some £40m in grants.

We are recruiting for an important and exciting role: our Programme Manager (Heritage, Arts and Schools).

The post reports directly to the Head of Funding, line manages a Programme Officer and delivers all of our grant programmes in these areas, in line with our new Strategic Framework which will be launched in spring 2020. The key areas of focus are heritage, museums & galleries, libraries & archives, performing arts, as well as secondary schools. The role also provides support on the administration of the Wolfson History Prize.

The successful applicant will have an enthusiasm for the sectors covered by this role, and it is expected that they will have at least three years of experience in one or more of the programme areas. Some experience of grant-making would be preferred, although we recognise that the role is also likely to appeal to individuals looking to build on their experience in the cultural or educational sectors and take their first step into a philanthropic organisation.

Essential skills include outstanding organisational and administrative skills, a high level of attention to detail and the ability to work flexibly, managing a varied workload under pressure. The individual needs to be able to work effectively as part of a small team while also being capable of undertaking independent work. Creating and maintaining high quality relationships with a wide range of stakeholders at varying levels of seniority is critical.

The Foundation is able to offer £35,000-40,000 per annum as part of a competitive remuneration package, including private health insurance and pension contribution.

Further information about the role can be found in the job description

How to apply

To apply, please send a copy of your CV accompanied by a cover letter (addressed to the Chief Executive) which outlines why you are suited to this role and how you meet the skills and experience profile listed in the job description.

The closing date for applications is 9am on Wednesday 11 March 2020.

It is expected that interviews will take place on Tuesday 24 March 2020.

Contract Type: Permanent

Hours: Full time, 35 hours a week

Closing Date: 23:59 on 18th February

Interview Date: 28th February

We are looking for an Operations Manager to join our North East, Highlands and Islands management team. You will be responsible for the line management of a team of executives who work directly with our young people, partners and volunteer colleagues. 

This post will be home based in Aberdeen/Aberdeenshire with regular travel across the North East, Highlands Islands.

We have the ambition to become the very best organisation within the sector. You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the region.  You will effectively manage operations based in the North East and Highlands of Scotland and support our executives to do their best work. 

You will collaborate with a wide range of stakeholders and ensure that our delivery plans are achieved, and the quality of delivery and impact is high. You will need to manage key partnerships alongside developing new relationships with organisations who can offer engaging and inspiring opportunities to our young people.

You will be responsible for the accurate planning, phasing and resourcing of our delivery, you will manage budgets and support the effective delivery of funding contracts. You will work alongside fundraising colleagues with the development of bids, reporting and attending meetings and events. 

To support our delivery requirements across North East, Highlands and Islands, we are particularly interested in receiving applications from individuals who have some of the following skills, knowledge and qualities:
 

• Able to engage in challenges with optimism and resilience
• Can be adaptive and flexible, ready to embrace change and innovation
• Is experienced at working effectively with external partners
• Is a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people
• Has a strong understanding of the challenges young people within The Trust's target groups face

To learn more about the role Click here to download the job description

The Prince’s Trust is a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years. Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world. We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Indicative salary range for this role is £26,800.00 to £28,300.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 283 

We’re looking for a dynamic person to join our team who wants to make a difference and is passionate about health and care services.

The purpose of the role is to provide operational management for an effective, inclusive and high quality local Healthwatch. To facilitate our ability to improve health and social care services and challenge where necessary, underpinned by robust intelligence gathering arrangements. And to ensure that the work of Healthwatch Wakefield conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between Healthwatch Wakefield and Wakefield Council.

If you would like to discuss the role please get in touch.

William Morris House is a vibrant community centre in Wimbledon closely aligned with the local Labour Party and trades union movements. We need an experienced, enthusiastic individual to put us at the heart of our communities.

We are looking for a House Manager to run our office,ensure the building is kept clean and safe, and be the primary contact for groups and individuals wishing to make use of our facilities.  S/he will report to a voluntary group of Directors.

Candidates should have at least 3 years' experience of working in a customer-facing administrative or estates role, be highly organised and be able to work independently as well as part of a team.

The post is 20 hours per week, spread across 5 days/ 4 hours per day.

We are an equal opportunity employer and celebrate diversity.

Closing date for applications: 5pm, 5th March 2020

Operations Manager
Home and field based (with travel across the UK)

Are you an incredible, passionate and enthusiastic leader with knowledge of the voluntary sector as well as great project management and relationship building experience? Could you be the key driver of change and the person that turns lives around for the better? If so, you could be the Operations Manager we’re looking for.

About Us

Grit is a leading youth sector organisation that enables young people and adults to flourish and supports them to change how they think and radically alter their life outcomes.

We’re now looking for an Operations Manager to join our team and create extraordinary results for our charity.

The Benefits

- Salary of up to £34,000 DOE
- Pension scheme (up to 7%)
- 25 days’ holiday + Bank Holidays
- Work related travel expenses

This is a fantastic opportunity to use your expertise to diversify our external relationships, open new doors and create positive opportunities for young people.

We’ve got an ambitious portfolio of programmes and we’re looking for the kind of person who relishes a challenge and doesn’t balk at the mountains that we need to climb. You’ll be the unstoppable force within our organisation, the person who gets things done no matter what and always pulls it out of the bag.

Our Operations Team are the people who make the projects happen. They’ve got skills gained from industry, teaching, youth offending services, and more. They work all over the country to bring about change and make a real difference.

So, if you want to join a collaborative and innovative environment, work with an incredible team to deliver amazing results, we want to hear from you.

The Role

As the Operations Manager, you will plan, deliver and manage a diverse range of support projects.

Relationships are at the heart of everything we do and so, alongside day-to-day project management activities, you’ll forge flexible, supportive, and productive relationships that maximise positive outcomes.

You’ll envisage and deliver projects that make a difference and create impact whilst ensuring that all our partners are supported, communicated with and liaised with to facilitate high quality programmes. Our partners include schools, local authorities, universities and businesses as well as volunteer coaches.

Your role will also involve:

- Creating and tracking project plans and progress and reporting on the delivery areas
- Creating additional networks that can support other activities including fundraising
- Monitoring and supporting the coaching and enrolment of volunteers and young people
- Supporting volunteers to fulfil their roles as mentors for young people
- Organising and managing training events

About You

To be considered as the Operations Manager, you will need:

- Experience and/or knowledge of working in the voluntary sector within a leadership capacity
- Experience of project management and building relationships
- The ability to identify and progress new business opportunities
- To be a strong communicator and have excellent organisational skills

Other organisations may call this role Project Manager, Youth Project Manager, Young People Project Manager, Community Project Manager, Programme Manager, Project Operations Manager, or Charity Project Manager.

This is a full-time role, working 37.5 hours per week, with occasional weekend and late-night working.

Interviews are scheduled for the 10th March 2020.

Webrecruit and Grit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a rewarding, new challenge as our Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Harris Hill are working with Gunnersbury Estate CIC in their search to appoint an Operations Manager to support their vision to make Gunnersbury the outstanding heritage and visitor attraction in west London.

Following the multi-million-pound refurbishment of the Grade II* Gunnersbury Park Mansion and Museum and restoration of the estate gardens and lakes, Gunnersbury has been transformed. They welcomed over one million visitors to the estate last year, and with the arrival of a new sports hub in Spring 2020 and the return of high-profile events hosted in the park, they are aiming for an additional 700,000 visits per year.

As the CIC entrusted with operating the estate for an initial 25-year term, they're committed to developing Gunnersbury as an outstanding, accessible and inclusive cultural and leisure destination for the diverse communities of west London. As Operations Manager, you will play a key role in realising this commitment, leading day to day operations and delivery of the high-quality management and maintenance of Gunnersbury's 75-hectare park and complex mix of 22 listed buildings and modern, contemporary leisure and recreation facilities.

They are looking for an experienced, energetic and ambitious person to join our dynamic, entrepreneurial and multi-disciplinary team. You will have a track record of achieving excellence in the management of heritage, visitor attraction or leisure sites and assets.

Leading the in-house parks and gardens team and visitor experience team, you will also take a lead role in managing a wide range of external contractors and concessionaires including, catering, events and hospitality and sports and recreation.

Key Responsibilities:
-To ensure that the day today operation of the park and museum is managed effectively to provide an all- year- round safe, stimulating and enjoyable environment for visitors, learners and users of the diverse cultural and recreational facilities located within the Gunnersbury Estate.
-Manage the Visitor Experience team manager to provide a high-quality visitor experience of the museum and park grounds
-Manage the Park Manager to ensure that the park estate is managed safely and efficiently throughout the year
-Ensure that the Historic buildings and structures of the Gunnersbury Park estate are conserved, managed and maintained
-Ensure the smooth running of the museum buildings, heritage structures and park facilities through the effective management of in-house staff, via contractual relationships with external providers
-Actively monitor the condition of buildings and park infrastructure to ensure that all day to day repairs, cyclical and planned preventative maintenance is carried out in a timely fashion and within budgets.
Benchmark and tender outsourced services and activities from time to time to ensure that all operational areas under the remit are effective and offer value for money.
-Oversee the Gunnersbury estate (museum and park) compliance with relevant health and safety and licensing regulations
-Ensure that thorough and appropriate safety records are maintained
-Work with senior colleagues and Chief Executive to ensure that the organizational risk register is regularly reviewed and mitigating actions are implemented and kept to date
-Line manage the Maintenance Officer, planning work, managing performance, supporting training and developing the post holder.
-Ensure that the soft and hard landscaping and horticultural features of the park are maintained to a high standard and that all heritage features are appropriately conserved.
Plan and monitor the work of the Park Manager and in-house specialist gardening team
-Oversee the smooth operation of all park concessions and leasehold interests across the estate.
-Ensure that the CIC's responsibility and obligations in terms of health and safety, security and accessibility of the park estate are consistently maintained

Skills and Experience required:
-Relevant degree or vocational qualification in at least one of the core areas of property, facilities management, estate management
-Demonstrate knowledge of the operation and management of public spaces, cultural, heritage or visitor attraction facilities
-Up to date knowledge of statutory building and health and safety regulations
-Strong staff management skills with a proven track record of leading high performing teams
-Entrepreneurial, commercially aware and able to effectively managed delegated budget
-Experience of strategic planning and decision making
-Demonstrable experience of managing and negotiating contracts and procurement

Are you a dynamic multi-tasker? Do you care about the welfare of older people? If so, you could be just the person we are looking for.

Age UK Faversham and Sittingbourne is a local independent charity and a brand partner in the Age UK network. We provide a whole range of services to older people in the Faversham and Sittingbourne areas of Swale, both within our centres and out in the community.

We require a Local Operations Manager for our Faversham Centre to oversee the buildings, facilities and some of the service teams working there. The role is varied and busy, and we need someone who can work proactively to keep our services running as smoothly as possible. You will need to have experience of managing people and premises, and ideally have a background in social care; although transferable skills are the most important attribute.

The Faversham centre is based within a conservation area and is comprised of two buildings – the old jail (a Grade 2 listed building) and the old fire station, which have been linked together to form one large centre in the heart of Faversham town. We are in a period of change; last year saw a complete refurbishment of our day centre and the opening of a new secure dementia day care unit. There are exciting new projects being developed within the rest of the site, with further refurbishment projects due to take place over the next three years. 

We reserve the right to end the vacancy prior to the published closing date, so please apply without delay. You will need to complete and return an Application Form to apply for this role.

Key Responsibilities

To be member of the Senior Management Team, supporting the Chief Executive Officer, and contribute to the Organisation’s strategic development.

Buildings and Facilities

• Oversee the Health and Safety of the Centre. This includes the safety and maintenance of vehicles, buildings and equipment and adherence to the organisation’s Health and Safety Policy;
• Be responsible for future phases of refurbishment and redevelopment in 2020-2023; project managing the building works and ensuring that they are delivered on time and within budget to a high standard of quality;
• Manage annual repairs, maintenance, stationery and cleaning budgets;
• Ensure that all risk assessments are up to date;
• Be responsible for ongoing routine and cyclical maintenance tasks, ensuring that contractors provide a high quality service and that best value is maintained;
• Maintain the Asset Register;
• Ensure that external and communal areas of the site are maintained and kept secure.

Services and People

• Ensure that a person-centred and high quality service is provided to all clients;
• Line manage day centre staff, catering staff, cleaners, drivers the administrator and meal delivery staff (team of approximately 15);
• Develop sound working relationships between all staff and volunteers throughout the Organisation, ensuring that effective communication channels are in place;
• Maintain discipline and standards of conduct;
• Work closely with the Sittingbourne Operations Manager and Dementia Services Manager to ensure that staffing levels are appropriate according to fluctuations in demand, and that holidays and sickness are covered;
• Ensure that reception is covered at all times and that callers are greeted promptly and courteously;
• Assist in the recruitment and selection of centre staff and carry out supervisions and appraisals in a timely fashion;
• Monitor staff training schedules and liaise with the Business Performance and Development Manager to ensure that all staff training is recorded appropriately;
• Ensure that each staff member (and volunteers where appropriate) have a Training and Development Plan which reflects the requirements of their job and their aspirations for their continued professional development;
• Work with and support the Volunteer Coordinator to ensure that there are sufficient and appropriate volunteers to support the organisation’s activities, and that their roles are fulfilling;
• Carry out new staff and volunteer inductions;
• Monitor income and expenses to assist in budget preparation for day services, transport and catering services;
• Oversee the collection and collation of accurate service data for statistical reporting purposes;
• Plan and coordinate administrative and financial procedures and systems and devise ways to streamline processes;
• Facilitate client forums and other feedback mechanisms in line with the ISO 9001:2015 quality standard and attend Quality Management Meetings;
• Participate in fundraising initiatives and encourage others to do so;
• Ensure that the day services, bathing, laundry, haircare, Footcare, catering and community meal delivery services are well managed and meet the needs of clients;
• Ensure that weekend staff know where to go to seek assistance with emergency issues;
• Work with the Accounts Department to ensure that debts are collected in a timely but sensitive manner.

Lettings

• Liaise with property agents in connection with the letting and void management of the old jail:
• Liaise with tenants and manage their tenancies, dealing swiftly with queries and repairs;
• Ensure that rents are collected on time;
• Maintain a booking register for the Silver Social Hub and The Fountain and liaise with external evening/weekend hirers.

Transport 

• Ensure that the fleet of minibuses and MPVs are maintained according to the schedules and that unplanned repairs are carried out promptly;
• Ensure that appropriate mileages are recorded for the Bus Operator’s Service Grant claims;
• Ensure that Section 19 Permits are in place for each vehicle;
• Manage the fleet insurance policy for the Centre and deal with claims as appropriate;
• Alongside the Day Centre Supervisor and Dementia Services Manager, ensure that transport routes are coordinated to provide the most efficient use of vehicles.

Digital and Data

• Lead the staff and volunteers in the transition from manual data collection to a new client management/CRM system;
• Lead the staff in the transition from traditional servers to Office 365 SharePoint and One Drive document storage and management systems;
• Ensure that staff and volunteers are upskilled in basic ICT programmes;
• Liaise with the organisation’s appointed IT Support Partners and ensure that all computers and other devices are properly maintained and protected.

Other

• Understand, empathise with and be committed to the Age UK Faversham and Sittingbourne’s values and principles;
• Together with the Community Development and Marketing Officer, liaise with external stakeholders and seek to promote the centre and its activities;
• Carry out such reasonable tasks as may, from time-to-time, be delegated by the Chief Executive Officer or Business Performance and Development Manager:
• Adhere to the Organisation’s policies and procedures at all times.

Area Manager covering Kent

Part time position - 18.75 hrs per week (0.5 FTE)

Salary £23,500 per annum - pro rata for hours worked

Working from home with frequent travel

This is an exciting opportunity for someone who wants to make a real difference to the lives of young people.  You will be responsible for building and maintaining relationships with local schools and colleges, as well as working closely with our teams of volunteers to consult on the supply and delivery of our unique enterprise, careers and employability programmes.  The successful applicant will be a confident speaker, able to run workshops, presentations and especially delivery programmes & events effectively to wide ranging audiences.

You will need to have the ability to travel frequently throughout Kent.  The nature of the job probably precludes the risk of public transport, and as such access to a car for business use is essential in return for mileage allowance.  Infrequent attendance at some evening meetings & events will also be necessary.

To apply, submit your CV and a covering letter outlining your suitability for the role by no later than midday on Monday 2nd March 2020.

Interviews will be held on Friday 6th March.

Young Enterprise is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).

People and Operations Manager

Women for Women International (WfWI) helps women survivors of war rebuild their lives. We have over 25 years of experience working with women in countries affected by conflict. The UK office was set up in 2006 and has since grown into a vibrant and fast-growing organisation, raising over £5million for women in countries affected by conflict.

We are seeking a People and Operations Manager in our busy and dynamic London office to support our transformative work with the most vulnerable women in war-torn countries. 

You will contribute to Women for Women International-UK’s strategic and operational HR objectives and provide the full range of HR guidance and advice to managers and employees. As the first point of contact for all employee related matters, you will ensure that all staff are aware of, and operating to, both our global and local HR policies and procedures, and that these are being implemented consistently across the organisation. The People and Operations Manager plans and delivers our people services in compliance with the UK employment law and best practices, to support our employee life cycle. You will nurture a culture that fosters performance and wellbeing of our staff members and serve as a trusted advisor to line managers.

You will help develop and coach managers so that they can confidently and consistently address any staffing issues that may arise, alongside managing routine employee-employer relations. You will coordinate and administer regular HR activities whilst contributing to a range of new and diverse HR projects, both for the UK team specifically and as part of the global HR function. You will spearhead new policies and practices to promote staff wellbeing and engagement, as well as shape and direct our working culture, to ensure that Women for Women International is truly a great place to work and develop both personally and professionally.

This position is also responsible for office management and day-to-day operations including asset management and general troubleshooting. Creating an enabling environment and removing barriers that prevent WFWI-UK staff from reaching their full potential is essential to our success and so this is an important aspect of the People and Operations Manager’s remit and makes up around 30% of the role, including line management of the Operations Assistant.

This opportunity will suit someone who has experience of working in an HR team or function, with a strong understanding of people management, and experience of dealing with employee relations. The ideal candidate will be highly organised, an outstanding communicator (both oral and written) and understand the importance of building strong productive relationships across a diverse group of colleagues. You will be an excellent multi-tasker, with exceptional attention to detail, and you will be calm and focussed in high-pressure situations. You will have an enthusiastic and flexible approach to work, strong emotional intelligence, and a genuine passion to make a difference to our work and our team.

REPORTING TO: Director of Finance and Operations (with matrix reporting to Global Director of People and Organisational Development)
LOCATION: 49-51 East Road, London, N1 6AH
WORKING PATTERN: Full time
SALARY LEVEL: Dependent on experience
SUGGESTED START DATE: ASAP
CLOSING DATE: Wednesday 4th March
INTERVIEWS: Thursday 12th March

To apply, please send your CV, and a covering letter (no more than 2 pages) outlining how your previous experience, knowledge and skills equip you to meet the requirements of the person specification by Wednesday 5th March at 5pm.

Women for Women International is an equal opportunities employer and we positively welcome applications from all suitably qualified persons regardless of their religious beliefs or political opinions, sex, marital or family status, ethnicity, sexual orientation, age or disability status. All candidates must have the right to work in the UK.

Women for Women International UK is a registered charity (charity number: 1115109) and a company limited by guarantee (company no: 05650155), registered in England and Wales.