Operations Manager
Welwyn Garden City, Hertfordshire

About Us

Welwyn Hatfield Women's Refuge and Support Services (WHWR) is a vital resource for women and families in Welwyn Garden City and Hatfield, offering a safe haven away from domestic violence and abuse.

We provide ensuite bedrooms to women and children for up to four months at a time to enable a break from their situation or to allow them to start building a new life away from an abusive or violent relationship or home environment.

Our refuge is a private, secure women and children only space. We collect residents from an agreed location and bring them to the refuge to ensure that abusive partners or family members cannot know where they are. Once safe, we provide accommodation, practical and emotional support and help with benefits, schooling and even healthcare to make sure that our residents view their time with us as positive and affirming.

We are currently looking for an Operations Manager to join us on a part-time basis, working 30 hours per week.

The Benefits

- Salary of £32,029 pro rata
- Develop your career with a forward-thinking organisation
- Support the success of services that are transforming the lives of women and children

If you have previous experience of working in a women’s refuge and a great leadership style, this is an exciting opportunity to take on a senior-level role where you can make a real difference.

You will have the chance to drive the success of services that empower and support women to live the lives they choose, free from the threat of domestic violence.

Our environment is open, friendly and supportive with a focus on working together, collaborating as a family and providing the best, most comprehensive support possible. If you think you’d thrive as part of our passionate team, we’d love to hear from you.

The Role

As the Operations Manager, you will support the CEO in the management of our services and facilities. You will also deputise for the CEO in her absence.

In this important role, you’ll manage all aspects of our service delivery, including co-ordinating admissions, monitoring ongoing work, managing the on-call rota and day-to-day housing management.

Additionally, you will:

- Implement health and safety, safeguarding, data protection and complaints policies and procedures
- Take responsibility for the management and maintenance of our buildings and equipment
- Oversee the management and co-ordination of volunteers’ recruitment, training, placement, supervision and developmental needs
- Manage the distribution of workloads during staff absence
- Support the preparation of our evaluation and monitoring reports

About You

To join us as our Operations Manager, you will need:

- Experience of working in a women’s refuge
- Team leadership and line management experience (both staff and volunteers)
- Experience of working under financial controls
- A track record of promoting the rights of women
- Knowledge of the issues facing women and children who have experienced domestic violence and abuse as defined by the Home Office
- An understanding of the relevance and importance of policies and procedures in service delivery
- A comprehensive understanding of the legislation, policies and developments in this field of work
- An understanding of the impacts on staff and volunteers of working with this client group
- A degree or professional qualification in a relevant discipline (or equivalent) experience
- A full driving licence and access to your own vehicle

Please note, it is WHWR’s policy that applicants should have objective distance in their work and not have been service users of WHWR or other domestic abuse services within the five years prior to their application.

This post is subject to an enhanced DBS check and open to women only. (Exempt under the Equality Act 2010 Schedule 9, Part 1).

Other organisations may call this role Refuge Operations Manager, Charity Operations Manager, General Manager, Refuge Services Manager, or Refuge Manager.

Webrecruit and Welwyn Hatfield Women's Refuge and Support Services are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are seeking your next challenge as our Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Location: London
Salary: Starting salary of £30,177. Possible to increase by max. 2 increments a year up to £34,336 (top of grade).
Contract type: Permanent contract
Hours: 4-5 days per week, permanent contract
Benefits: 7.5% employer matched pension after probation; flexible working; 25 days holiday per year (plus bank holidays and Christmas break) increasing by one day per year worked, after 2 years of service; and generous staff development package
Deadline for applications: 23.59pm 12th July
First interview: 29th July, please hold 10am-5pm
Second interview: 7th August, please hold 10am-2pm
Start date: 9th September 

About the role:

This role is essential to ensuring the organisation’s core operations run smoothly and are managed to a high standard – in particular, this role will focus on the HR and Finance functions of the Operations Hub.  You will work closely with the Executive Director: Organisational Development to ensure all HR policies and procedures are executed to a high level of quality inside the organisation and in line with NEON’s values of solidarity, generosity and respect.  You will also work closely with the Senior Finance Manager to support NEON staff with activities related to fundraising and day-to-day finance tasks.  You are a people person, and understand the importance of attention to detail. 

Please download the Applicaiton Pack below to find out more, and to find out how to apply. 

About NEON:

The New Economy Organisers Network (NEON) is a not-for-profit company with 12 staff members and a network of over 1600 UK organisers from different trade unions, grassroots groups, non-governmental organisations (NGOs), faith-based campaigns, civil society groups and movements from across the country. We run powerful trainings and support campaigns to help progressives win social, economic and environmental justice.
We run trainings, share skills and coordinate together on campaigns helping people to lead movements like Just Treatment (organising patients to fight for the NHS) through to working with our members to get over 1400 media bookings across the UK’s biggest TV/radio outlets. We’re ambitious and the team is agile, fast paced and committed to actually changing things. 

Recruitment during Covid-19
During the COVID-19 restrictions, our interviews will be through video call.

Additionally, the successful applicant will be fully supported to work from home for the initial period where restrictions on non-essential travel are in place.

Internally this role is known as Skylight Coordinator

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our housing, education, employment, wellbeing and mental health services help people leave homelessness, as well as one-to-one support, advice and courses we offer for homeless people in 12 areas across England, Scotland and Wales.

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our innovative education, employment, housing and well-being services address individual needs and help homeless people to transform their lives.

Crisis Skylight Coventry deliver both building based and outreach services for people who are homeless or who are at risk of becoming homeless. This is an exciting time in the development of the Skylight as the coverage of service delivery expands to reach even more homeless people in the city.

About the role
Following the current post holder starting a secondment within Crisis, we are excited to be recruiting a Skylight Coordinator for the Coventry area.

As Skylight Coordinator, you will lead the administration functions for the Crisis Skylight Coventry and Warwickshire team helping to create a positive environment for members, staff and volunteers.

You will oversee the facilities for the centres whilst ensuring that standards of administration are high throughout the Skylight.

About you
To be successful in this role you will have experience of working within office management in a busy environment, providing a high standard of customer service and will have the ability to deal effectively with conflicting priorities.

You will have strong administrative skills including using all Microsoft packages, be solution focused, resilient, have a high level of attention to detail and excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload.

The post holder will have excellent interpersonal skills, an understanding of the issues faced by homeless people and socially excluded groups, as well as the ability to deal with challenging situations and individuals with a range of needs.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8.5%
•  25 days’ annual leave which increases with service to 28 days (Pro rata)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sounds like the opportunity for you, please visit our website to apply online. Candidates are required to address in the supporting statement section, how they meet points 1-5 of the person specification. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Tuesday 16 June 2020
Interviews will be held on Tuesday 23 June 2020

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
　
For more information about our work and to see our work in action, please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

NASS is seeking an outstanding Programme Manager who will manage two strategic initiatives at the forefront of work to improve healthcare for axial Spondyloarthritis.

Aspiring to Excellence uses quality improvement methods and a national learning network to drive improvements in rheumatology services. A Gold Standard Time to Diagnosis is a new programme in development and is a world-first for this condition.

In both programmes you will work with a steering group to manage programme design, delivery and review. This includes an award making process, commissioning and managing technical providers, managing programme logistics, supporting dissemination and providing reports to sponsors. The post will involve some UK travel and networking.

Our ideal candidate will have significant experience in a comparable role in the charity sector or NHS, including excellent project management skills and outstanding communication skills. They will be confident working in a collaborative way with steering groups, sponsors, clinicians and patients, and have a strong understanding of and commitment to healthcare improvement.

Please submit your CV together with two-page cover letter explaining your interest in the role and how you meet the person specification.  Deadline for applications is 10 am on 25th June. Interviews will be held by videoconference on 2nd July. For further information, and to submit your application, contact NASS CEO Dr. Dale Webb

Thank you for your interest in NASS! 

An exciting opportunity has arisen for a Senior Vulnerable Victims Case Manager to join our growing and expanding Beacon Victims Service based in Welwyn Garden City.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose.  ‘We call these our 3Ps’.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change ‘the system’, to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

At Beacon, we believe that no victim should be left behind. We support victims and witnesses to cope and recover from the impact of crime regardless of how long ago it happened or whether it was reported to the police or not. Our team of dedicated and trained professionals provide support every step of the way.

We are looking for a Senior Vulnerable Victims Case Manager to join our team. You will be responsible for ensuring that victims receive a high-quality service through the effective management of the team’s performance, maintaining organisational and professional standards expected of the victim service. You will ensure that victims’ needs are reviewed and met in line with the key targets and contractual expectations.  Maintaining a close working relationship with police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide high quality and consistent service will also be a key part of your role.

To succeed in this role, you’ll need experience of leading casework and teams working with vulnerable people.  You’ll also need excellent communication skills and the ability to manage high standards of performance and produce data reports.  You’ll need to be able to demonstrate empathy with those suffering discrimination and disadvantage.  Above all you’ll have a passion for the work we do and a shared commitment to deliver our vision. 

Additional Information

• Salary: £26,000 per annum
• Hours: 37.5 hours per week. Some unsociable hours will be required.
• Contract: Fixed term until 31st March 2021 with possibility for extension.
• Vetting and Clearance Requirements: NPPV 2 (Police Vetting), Enhanced DBS check.

You will need a current driving licence, business insurance and use of a suitable vehicle for work. You must be willing to travel across Hertfordshire to deliver support within the community according to victims’ needs.

Overview

If you are looking to make an impact in a key management position in a fast moving, ambitious organisation, we encourage you to apply for our new vacancy as Operations Manager for Street Child Nigeria. At Street Child, we believe that every child deserves the chance to go to school and learn. We have programmes in fourteen countries across sub-Saharan Africa and South Asia, priding ourselves on being willing to go to the world’s toughest places. We have been working in Nigeria since 2017, implementing major humanitarian programmes in the North East in response to the protection and education needs of children affected by the crisis.

We are seeking an excellent Operations Manager to join our management team in Nigeria, taking responsibility for operations, financial oversight, administration, logistics and security procedures across our Street Child Nigeria programmes. The successful candidate will be a strong team player with a demonstrable ability to work under pressure whilst maintaining a key eye for detail across multiple areas. If this sounds like you, we encourage you to apply following the steps outlined below.

Key Responsibilities

Operational Manager (50%)

• Operational management of the Maiduguri office, sub offices, aiming at improving the operations systems
• Responsible for HR related issues including facilitation of programme related recruitment.
• Supervision of procurement process compliance within Street Child and partners
• Ensure that adequate internal control mechanisms are in place 
• Compliance with UN agencies regulations and Nigerian Ministries’ regulations
• Oversee partners compliance and accountability
• Conduct internal and partners spot check as part of transparency and capacity building
• Support in policies review (HR, security, procurement, finance)
• Represent Street Child at Maiduguri level INGO fora

Programme and Finance (50%)

• Ensure adequate mechanisms are in place for budget monitoring and review and minimize significant expenditure variances 
• Ensure Programme Compliance in all processes with support to Head of Programmes
• Ensure adequate mechanisms are in place for budget monitoring and review and minimize significant expenditure variances 
• Supervise Finance manager monthly bank reconciliation & updating of Budget vs. Actual
• Support Proposal development
• Facilitate programme implementation in terms of logistic, finance, admin and security planning
• Ensure the preparation, accuracy and timely submission of financial reports that comply with grant or contract agreements and ensure compliance with Street Child policies and donor funding
• Support worker communication with the management team.

Person Specification

Education and Qualifications

Essential

• Educated to Bachelor degree level or higher

Desirable

• Master’s degree in operations management or related field.

Experience and Knowledge

Essential

• Demonstrable work experience in in international development
• Demonstrable experience in office leadership and operations, logistics and administrative management roles
• Experience in finance and budgeting
• Staff management experience

Desirable

• Previous experience in emergency context with training on HEIST and Risk management.

Skills and Abilities

Essential

• Excellent spoken and written English skills.
• Excellent interpersonal, listening and communication skills;
• Ability to positively influence others;
• An energetic team player who can effectively collaborate; 
• Demonstrated ability to work under pressure and tight deadlines.
• Ability to build consensus and relationships among managers, partners, and employees.
• Solid understanding of financial management.

Other

• Able to travel regularly, sometimes in insecure environments

Benefits

Attractive benefits are included – details available on request. Please note that this role is unaccompanied and not suitable for candidates looking for a family posting.

How to apply

A completed Application Form should be submitted along with your CV by midnight on Friday 19th June 2020. Please click 'Apply' to access the contact information to submit your application. 

We will review applications as they are received and reserve the right to bring forward the closing date. As this role is based in country, appropriate pre-employment checks will be required as part of our recruitment process in line with our Safeguarding Policy.

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox and SIG Investments.

We have an exciting opportunity for a proactive, driven and results-orientated leader to join us on a 3-month fixed term contract as the Director of Operations, to lead the service operations function across the Social Interest Group and it’s subsidiaries and be accountable for setting the direction of the services in line with the organisations strategic plan; maximising service performance, quality and consistency and improvement.  The services the candidate is required to manage during this period includes;

• All Criminal Justice Services (Prison and Community)
• Forensic Mental Health Residential Services
• Residential and Floating Support/Outreach Services for those with complex needs including homelessness, mental health and substance misuse

Working closely and reporting into the Senior Director of Operations, the successful candidate will be responsible for providing inspirational and visible leadership for operational staff ensuring safe, high quality and efficient service delivery, as well as ensuring robust performance management of the team together with sound contract and financial management.

The Director of Operations will also be expected to share and drive opportunities to deliver operational performance and transformational improvement to help drive the Social Interest Group, Equinox and Penrose’s growth agenda through an in-depth knowledge of the market, building relationships externally and internally, keeping on top of strategic developments and working with the growth team to identify new opportunities.

 Key Responsibilities:

• Working with the Senior Director of Operations and Executive Management Team to monitor service performance and quality across all services, identifying areas for improvement and ensuring that these are addressed and that all contract agreements are met
• To support the, Chief Executive and Board of Trustees to set the organization’s strategic direction and goals, and ensure that all Social Interest Group, Equinox and Penrose services are aligned to its strategy and strive to achieve those goals.
• To prioritize organic growth of services - by maintaining an in-depth knowledge of the market, scrutinizing the activity of competitors and always trying to be one step ahead.
• To provide inspirational and visionary leadership to the service teams, investing in face to face communication with staff to ensure commitment to the vision. Ensure that performance is managed robustly within the team at all levels with meaningful consequences for high achievers and those who need to improve. Championing and delivering real change and continuous improvement within the service teams.
• Directly manage Heads of Services and support them to lead their teams and create a culture of development and achievement
• Responsible for ensuring that all services deliver full cost recovery and that all Heads of Services are meeting their financial targets
• Oversee the management and monitoring of Health and Safety, risk and disaster recovery and ensure compliance with organizational Codes and frameworks as well as appropriate external standards.

Experience Required:

• A proven track record of delivering complex services through excellent leadership skills ensuring the successful delivery of service operations
• Extensive experience in leading and delivering multiple projects
• Ability to build and manage relationship and partnerships, through effective communication and models of influence to shape strategy, policy and operations.
• Experience of working effectively and leading a team during periods of sustained pressure, scrutiny and uncertainty.
• Able to demonstrate effectively in how to manage change and delivering service improvements

If you are interested in the post, please submit your CV along with a 2 page (A4 sized) supporting statement explaining why you feel you are right for the role.

About us

Jigsaw is a social enterprise based in London. We undertake independent research, evaluation and strategy in the international development and humanitarian response sectors. We specialise in work that focuses on education and learning, refugees and forced migration, faith and religion, and digital technologies. We believe that high quality work can have a positive impact on programme and policy outcomes. We are committed to becoming the best at what we do. We work with a wide range of NGOs, governments and international organisations.

About the role

You will own and improve a toolkit of software, resources, processes and templates that help us excel in the delivery of high-quality work. You will work across the team to make iterative improvements to the way we work, embracing technology to keep us on the cutting edge of productivity. You will contribute to building a great working environment and will be based in the Jigsaw office in NW London. This role is suited to someone who thrives on getting stuff done, overcoming challenges and implementing effective systems. 

There are five desired outcomes and associated tasks for this role, listed below:

Outcome One - Jigsaw’s systems are efficient and effective providing a platform for the wider team to excel in their work

Key tasks to achieve outcome:

• Understand the way we currently do things and analyse the gaps and bottlenecks.
• Own the documents that explain our project and employment processes and work with the team to regularly improve these.
• Model and encourage a culture of continuous improvement.
• Manage data storage and privacy, ensuring it is well structured, compliant and secure.

Outcome Two - Jigsaw’s finances run smoothly and enable the wider Jigsaw team to achieve its mission

Key tasks to achieve outcome:

• Pay people and suppliers promptly and accurately.
• Make it as easy as possible for the team to track, submit and be reimbursed for out-of-pocket expenses (we use Expensify).
• Manage pension payments (we use Nest).
• Categorise all income, expenses and tax accurately (we use Xero).
• Accurately track cash-flow

Outcome Three - Jigsaw’s Project Managers are supported to deliver successful work 

Key tasks to achieve outcome:

• Understand and report on how each project is performing (expenses, time, subcontractor fees, etc).
• Make project administration (travel, foreign money transfers, equipment, etc) as painless as possible for project managers and team members through tools, processes and in-person administrative assistance. 
• Ensure we invoice accurately and get paid promptly.

Outcome Four - A supportive and nurturing work environment for all staff 

Key tasks to achieve outcome:

• Coordinate health and safety assessments and implement any necessary changes 
• Provide ad hoc support to all team members on practical and technical issues (lighting, printing, internet access, etc)
• Contribute to new staff induction
• Manage recruitment processes (process design, first sift, communications, etc)
• Ensure staff info (leave allowance, contacts details, etc) is accurately maintained.

Outcome Five - A fun and welcoming office for the team, guests and clients

Key tasks to achieve outcome:

• Help make the office an enjoyable working environment 
• Manage the office space day to day
• Manage the relationship with our office landlord 
• Welcome all visitors to the office
• Help organise team events

About you

This new role has been created to support Jigsaw’s development and is perfect for someone who is passionate about helping an organisation to grow well. You will be excited about using your skills to increase the effectiveness of the whole Jigsaw team. 

In order to successfully implement this role, you will possess the following competencies:

• You are efficient - able to produce significant output with minimal wasted effort.
• You are proactive - takes the initiative to find problems and propose solutions. 
• You are organised - plans, organises, schedules and budgets in an efficient, productive manner. Is able to prioritise. 
• You are creative and innovative - generates new and innovative approaches to problems.
• You are collaborative - reaches out to peers and cooperates with wider team members to establish an overall collaborative working relationship.
• You have attention to detail - precise and conscientious in attention to detail, ensuring projects are kept on track.
• You are a strong communicator - the ability to speak and write clearly and articulately and can maintain this in all forms of communication.
• You are calm under pressure - maintains stable performance when under heavy pressure or stress.
• You have integrity - upholds ethical values, earns trust and maintains confidences. Speaks truthfully and does what is ‘right’ not just what is politically expedient.

Application process 

To apply please follow the ‘apply with Charity Job’ process. You will need to attach your CV (maximum of two pages) and a written response to the five questions below by using the ‘add a cover letter’ option. The application deadline is Tuesday 30 June. 

Your written response should be a maximum of two pages and should provide an individual answer to each of the following five questions: 

1. Please articulate your personal perspective on how organisational culture is established and maintained?
2. What interests you most about this role and why?
3. What do you anticipate being the most challenging aspect of this role and what experience do you have in overcoming this challenge?
4. What do you consider to be your biggest professional strengths and why?
5. What do you want to be doing professionally in five years time and why? 

In your application please emphasize your specific strengths and areas of genuine interest rather than trying to cover everything you think we might want to hear. We will contact short-listed applicants by 10 July. Short-listed candidates will be called for a face-to-face interview. Please note that we can only correspond with short-listed applicants and if you have not heard from us by 10 July then your application was unsuccessful. We look forward to hearing from you. 

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.

The Opportunity
 

We are seeking an Innovation Manager to work in the Innovation Team in our Global Hub. This role requires an experienced innovation practitioner with a unique blend of creative and technical skills to help us maximise the impact of our innovation capability across the organisation.

You will be responsible for creating an enabling environment for innovation across the organisation. This will involve the design and implementation of a knowledge management system so previous experience in this area would be beneficial. Furthermore, you will create and implement a communications plan for innovation that will build internal understanding and uptake of innovation principles, methods and tools, as well as creating external awareness of the Innovation team’s capability and opportunities for impactful partnerships.

You will also be leading innovation projects, which includes planning and resource management, coaching of teams across multiple locations, facilitation of live and virtual workshops, managing multiple internal and external stakeholders, and ensuring quality assurance, legal compliance and project scaleup.

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with autism?

We are seeking a highly skilled, proactive and resilient Service Manager for our specialist service in Ulverston. This service has been developed to meet the needs of people with complex care needs including those with a learning disability, autism and those who display behaviours which can challenge.

Your role will be to lead the service as the Registered Manager, deploying your staff team effectively and creatively to deliver the highest standards of care and support, enabling service users to enjoy wellbeing, quality of life and community connections. You will promote and re-inforce a culture of responsive, professional, person-centred practice and Active Support across the service. Relationships will be built based on respect and unconditional positive regard. You will be responsible for leading practice development and delivery across the service.

Key Tasks and Duties-

• Working as part of the Duty Manager Rota, which covers seven days a week which includes ensuring the robust leadership of the service.
• Providing direct support to service users for part of your working week.
• Working alongside staff members as they deliver support to monitor and observe their interactions and practice with service users, offering guidance, support and opportunities to learn how to dynamically respond to risk appropriately.
• You will be required to provide a practical response to service users behaviour that challenges, for example if you are present when there is an incident, you will be expected to respond to ensure that staff feel fully supported with such challenges.
• You will be responsible for reviewing all Behavioural Incident Reports, providing feedback on the approaches used using our Airtable Reporting Mechanism.       You will carry out debrief and reflect with staff following all incidents and will use your time to coach and mentor staff and junior managers to ensure they understand the importance of following behavioural guidelines.
• You will hold regular core staff meetings, providing staff with opportunities to reflect upon support difficulties and positive outcomes. You will provide staff with opportunities to build and develop emotional resilience in their work.
• You will work with the Complex Care Lead and other members of the team to present your findings following incident analysis and from staff consultations to ensure a round approach is delivered.
• You will ensure actions recorded on Clinical Action Logs are completed and will bring any concerns to your Service Director.
• You will provide accurate and robust updates to the multi disciplinary teams involved with our service users, ensuring they have access to appropriate analytical information to enable them to have confidence in our approaches.
• You will attend all MDT meetings for service users and will prepare appropriate and regular updates for all such meetings.
• You will be responsible for assessing new referrals for the service and will be able to create robust formulations of need, including appropriate transitions and initial support information.
• You will attend all contract review meetings and you will ensure your contribution is well prepared in advance.
• Developing the skills, knowledge base and professional practice of the senior team.
• You will be responsible for auditing all aspects of your service and developing action plans and systems to ensure continual service improvement.

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability and/or autism and people with physical disabilities and mental health needs. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England. Our services in London and the South East employ over 600 staff supporting around 1,000 people with care and support needs.

Closing Date: 09 June 2020

GamCare – Service Manager (Leeds)

Full Time – 35 hours per week

Salary £35,000 - £42,000 pa. – Dependent on experience

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

In September 2019 we launched the Leeds Community Gambling Service with our regional partner NECA. This service is integrated with the new NHS gambling provision for the North.

The Leeds Service is now seeking a full time Service Manager to oversee this exciting and relatively new service.  As the Service Manager, you will lead the team engaging, supporting and providing treatment for people concerned about their own or someone else’s gambling, and training to a wide range of local professionals and community groups to enable them to identify those at risk of gambling related harms and refer them into services.  

You will be a self-starter, with a passion for delivering innovative, quality services, and a collaborative style. You will have experience of leading and managing teams and of effective partnership working.

This post is subject to an enhanced DBS check

For further information please contact Helen Garratt, Director of Clinical Services

Previous applicants need not apply

Please note we do not accept CVs

To apply please complete the application form on via our GamCare website.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

Closing date for applications is Thursday 11th June at 9am.

Interviews are expected to take place on Wednesday 24th June

Position: Service Manager
Location: Banbury, Oxfordshire
Details:£34,000. Full time, permanent, 37.5 hours. 
Company: SeeAbility, Charitable organisation

"We are looking for an extraordinary manager with a commitment to high quality support and focus on personalisation to join us as a Registered Service Manager for our Oxfordshire Support Service"

Scope of the Job

Our Banbury service is a purpose built, supported living development incorporating 6 individual one bedroom units where we support people with autism.As Service Manager you’ll be responsible for the provision of extraordinary and person centred support that improves the quality of everyday life and the achievement of individual goals, however small or large, each and every day.

Working in partnership with our consultant behavior analysts and multi-disciplinary team you will lead, mentor and support your team to implement the support needed to maximise choice, independence and control. This will include ensuring that support plans are relevant and responding to the needs of the individuals that partnerships are promoted to support their social and health needs and the team are accessing the right training and development in order to deliver the best possible support. In addition you will create and maintain an environment that promotes collaborative working and facilitates the use of sound judgment and creative solutions to enable both the people we support and team members to achieve their goals and develop and progress individually.

About the Company

SeeAbility provides extraordinary support and champion’s better eye care for people with learning disabilities and autism, many of whom have sight loss. We encourage people with disabilities to challenge what they expect from life, from themselves and from wider society. The people we support overcome huge barriers to achieve exciting new things every day: some big, some small, all extraordinary.

As such you’ll be a proven manager with an NVQ 4 in Care and Management and experience of working with people with autism and behaviour support needs. You’ll be passionate about providing quality care and personalised services with the ability to drive improvement within budgetary controls. An understanding and knowledge of the principles of positive behaviour support, autism and relevant legislation and CQC standards will be essential for this role. In addition you’ll possess a current driving licence with the ability to travel independently as required and be able to work flexibly to respond to the needs of the service and partake in on call to provide emergency support include evenings and weekends.

So apart from transforming lives what’s in it for you? You’ll benefit from working with a team of passionate and skilled specialists, an outstanding induction and training programme with on-going development and the option to gain formal qualifications as well as the opportunity to progress your career in a sector that genuinely offers careers for life. In addition we also offer, highly competitive salary, 25 days Annual Leave plus 8 bank holidays, a range of benefits including flexible working options, long service and recognition awards, including increasing annual leave and bonus incentives and company pension and life assurance schemes.

Overview

If you are looking for an exciting role focused on programme design, delivery and reporting in a fast moving, ambitious organisation, we encourage you to apply for our new vacancy as Monitoring, Evaluation, Accountability and Learning (MEAL) Manager for Street Child Nigeria. At Street Child, we believe that every child deserves the chance to go to school and learn. We have programmes in fourteen countries across sub-Saharan Africa and South Asia, priding ourselves on being willing to go to the world’s toughest places. We have been working in Nigeria since 2017, implementing major humanitarian programmes in the North East in response to the protection and education needs of children affected by the crisis.

We are seeking an experienced MEAL Manager with a substantial background in programme management and/or MEAL experience to lead on the development and implementation of an organisational MEAL system. In addition, the successful candidate will have strong experience in capacity strengthening, data analysis and excellent interpersonal skills to effectively lead on internal and external reporting. If this sounds like you, we encourage you to apply following the steps outlined below.

Key Responsibilities

Programme Design and Management (60%)

• Lead on the development and oversee the roll-out of an organisational MEAL system, ensuring accountability to donors and beneficiaries
• Ensure that MEAL is an integral part of the programme design and implementation leading to enhanced quality, accountability.
• Identifies and introduces new elements (systems, tools, processes) required under the MEAL system and project manages development
• Plan and conduct regular field monitoring and ensuring that reports with clear action plans are included and followed up and decisions are informed.
• Support the capacity development of staff and partners on M&E
• Lead on planning for and roll-out of new research and consultation, identifying stakeholders and the modality for presentation and information sharing

Internal and external reporting (40%)

• Responsible to ensure that the organisation delivers on all internal M&E requirements in a timely manner and with high quality information, including reporting on Street Child global indicators and monthly/quarterly report.
• Provide HQ with regular information and case studies to contribute to the communication, fundraising and advocacy strategies
• Ensures external accountability to donors through the implementation of timely and quality MEAL activities leading to timely and accurate reporting (including clusters’ reporting)
• Ensure that high quality analysis reports to illustrate SC’s impact and assessment findings are produced, including evidence of good practice, and that they are communicated at appropriate events.

Person Specification

Education and Qualifications

Essential

• Educated to Bachelor degree level or higher

Desirable

• Master’s degree in International Development, Human Rights or Statistic

Experience and Knowledge

Essential

• Substantial  work experience in programme management and/or MEAL experience in both emergency and development contexts, preferably with solid experience in more than one of Street Child priority sectors: education, protection, livelihood
• Strong experience in designing, implementing and managing MEAL systems
• Strong experience in data analysis
• Staff management experience, including  of coaching and mentoring
• Experience and abilities in capacity strengthening - developing curricula and facilitating trainings for staff and partners.

Desirable

• Previous experience in North east Nigeria
• Experience in designing, planning and completing researches.

Skills and Abilities

Essential

• Excellent spoken and written English skills. Ability to effectively represent the Agency in a variety of public and private forums.
• Excellent interpersonal, listening and communication skills;
• Ability to positively influence others;
• An energetic team player who can effectively collaborate; 
• Demonstrated ability to work under pressure and tight deadlines.

Desirable

• Ability to speak Hausa

Other

• Position open for national (preferred) and international applicants

Able to travel regularly, sometimes in insecure environments

Benefits

Attractive benefits are included – details available on request. Please note that this role is unaccompanied and not suitable for candidates looking for a family posting.

How to Apply

A completed Application Form should be submitted along with your CV by midnight on Friday 19th June 2020. Please click 'Apply' to access the contact information to submit your application. 

We will review applications as they are received and reserve the right to bring forward the closing date. As this role is based in country, appropriate pre-employment checks will be required as part of our recruitment process in line with our Safeguarding Policy.

Community Development Manager 

Part time 3 days a week, working hours to be negotiated

12-month Fixed Term Contract, with possibility of extension

Salary: £28,000 Full time equivalent

(£16,800 pro-rated) + 3% pension contribution

Home-based with regular meetings across London

Closing Date: Sunday 21 June 2020

At We Are Family Adoption (WAF), we are on a mission to ensure adoptive parents are part of peer-to-peer communities, offering each other mutual support through the highs and lows of parenting.

This is an exciting time for our organisation. We have ambitious plans to expand our membership and volunteer numbers, provide more of our existing services for more parents, design new services and raise income to support our organisation.

We are now recruiting a Community Development Manager to work with existing and new WAF volunteer-led groups to plan, coordinate, deliver and evaluate our services. Join us and you will support local groups in practical ways and build a strong volunteering programme. You will achieve this by inspiring and coaching local volunteer teams to follow best practice as well as help them develop partnerships in their local settings. You will ensure our local activities and events, as well as our online community services, are resourced and deliver the greatest impact for members too.

You will also oversee ongoing compliance with legislation and policy, organise and manage inductions, create and deliver volunteer training and toolkit materials as well as maintain volunteer records. Important will be the ability to share learning, implement technology solutions and identify new service offerings.

This is an excellent opportunity for a highly organised ‘self-starting’ individual with experience of working with user-run communities in a volunteer-involving environment. Skilled in supporting volunteer led projects, you will be used to developing and maintaining policies and procedures for volunteers. Critically, you will be adept at collecting, analysing and using data to drive and improve services.

You will be energetic and proactive, as well as comfortable using your strong communication skills to engage and build a rapport with members and volunteers. Able to motivate teams and individuals, you will be results focused and comfortable prioritising projects and working on own initiative.

If the opportunity to join an exciting, rapidly growing new charity appeals to you as someone able to make a valuable contribution, please send your CV and a covering e-mail setting out why you would like to join us and how you meet the requirements set out above to us via the link no later than the closing date.

WAF is a diverse organisation whose members come from all of the different communities within the London area.  We seek to reflect this diversity in our organisation and therefore welcome applications from all candidates regardless of gender, ethnicity, sexual orientation, religion, age or disability.