Building Operations Manager Jobs in City Of London, London

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

The important stuff 

Salary: from £50,000 dependent on experience

Contract: 12 – 18 months fixed term

Hours: Full-time, Monday – Friday, 9:30am – 5:30pm with occasional evening work for events such as our Spear Celebrations

Location: Hammersmith, London – we are an office-based organisation.

Closing date: Sunday 23rd June 2024

Interviews: We anticipate interviews to commence the w/c 1st July

Application Pack: Download our application pack below for more information

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

Benefits

• Excellent Health Insurance Plan, including gym discounts and other perks
• Exceptional staff development and training opportunities, including our 5-day Coaching for Leadership programme (worth £3,000)
• Regular staff prayer meetings, conferences, and retreats (one residential)
• 28 days annual leave plus bank holidays, and additional Christmas ‘gift days’
• We are an office-based organisation and value collaboration and our team culture, but offer staff the opportunity to work a few days from home each week where the role allows, in agreement with their manager

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times.  

Person Specification 

• An active Christian, passionate about personally representing the values and beliefs of Resurgo, and a demonstrated commitment to social impact and our mission to play a meaningful part in the repair of our social fabric
• Outstanding leadership ability with the confidence to make effective decisions; flexibility to pivot and change direction when needed and to bring partners and team on the journey
• Excellent people and networking skills; emotional intelligence, capable of quickly winning the trust and confidence of, as well as to network and influence church leaders and a range of audiences, internally and externally
• A minimum of 5 years’ demonstrable experience in a church partnerships or business development role
• Strong initiative and organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
• Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information

Key Responsibilities

National Growth

• Develop strategy for national growth and ensure effective delivery of strategy, with a focus on growing our work in unserved and developing regions of the UK and building a diverse range of church partners
• Engage with thinking around the intersection between social impact, employability and the church to ensure we are at the cutting edge within the sector, developing an understanding of local needs and challenges and how Resurgo can best inspire and equip partners to catalyse sustainable and impactful social change.
• Work with wider leadership team to understand and fine tune barriers to growth, including considering recruitment and operations support needed by partner churches, and funding avenues and the operation of the seed fund, which provides start-up funding to churches in the early years of launching a Spear centre.

Pipeline Development

• Identify, build, and develop relationships with potential partners through networking at Christian conferences and running our own events, identifying and introducing our work to key networks, and offering relevant coaching sessions as a means for churches to understand Resurgo’s coaching, employability and impact management.
• Introduce potential and existing partner churches to the Spear programme as a means of creating sustainable social impact in their community, particularly with young people, and provide opportunities for them to engage with the programme with a view to considering launching a centre in their own community where this is a good fit.
• Build a pipeline of potential Spear partners, and steward these relationships from the point of introduction, through to confirmation of programme launch, reporting to the Senior Leadership team against monthly KPIs and annual growth targets.
• Work closely with the Impact team and Director of External Relations to consider the ‘client’ journey of a church from point of initial interest to uptake of one of our programmes

New Centre Set-up and Implementation

• Oversee a team who project manage the launch of new Spear centres in partnership with local churches, including overseeing all
  practical and operational aspects of the centre setup, recruiting new coaches, and ensuring required policies and systems
  are in place.

Active Participation in the Philanthropy and wider Resurgo Mission

‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’

• Help build and develop Resurgo’s ethos and Christian life as a team member.
• Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

We’re seeking an Administration Assistant to work alongside the Office Manager to provide Grants, Office and Finance admin support across the organisation to ensure the smooth running of Youth Music’s operations. The successful candidate will be a proactive individual, able to look ahead and plan for what’s coming up. You’ll also have strong IT and communication skills, experience managing multiple tasks and deadlines, with an eye for detail and an interest to work in the charity sector. You must have at least one year’s continuous experience working in a similar role.

Your administrative skills and experience will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.

You’ll be excited by the opportunity to join the UK’s largest young people’s music charity, working in a varied and busy role within a collaborative, supportive environment.

Key responsibilities

 Office & Finance Administration

• Working alongside the Office Manager to ensure the smooth running of the office.
• Responding to general enquiries.
• Co-ordinating the weekly staff office duties rota.
• Co-ordinating the internal meeting room booking schedule.
• Support the Office Manager to coordinate the prompt and accurate weekly grants and invoice authorisation and payments process.
• Working alongside the Office Manager in the review of supplier’s contracts.
• Preparing the monthly petty cash and credit card reconciliation for authorisation.
• Depositing cheques and cash donations as soon as they are received and recording transactions.
• Overseeing the Finance inbox, monitoring enquiries and invoices.
• Ensuring all finance records are filed accurately and systematically.
• Provide HR administrative support.
• Providing administrative support across all teams as and when required.

Grants Administration

• Coordinate grants programme shortlisting and assessment panel meetings.
• Schedule the Grants and Learning Team enquiry rota, events and 1:1s for prospective applicants.
• Collate photos, music and other digital assets from funded partner reports for use on our communications channels.
• Provide administrative support for our youth participation activities.
• Supporting our work with Funding Advisors, including scheduling training, checking availability, and tracking invoices.

General

• Carrying out all such additional duties as are reasonably commensurate with the role.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

Person specification

Essential

• At least one year’s continuous experience working in a similar role.
• Strong administration skills.
• Strong communication and interpersonal skills.
• Proactive approach to completing tasks and problem solving.
• High level of proficiency using Microsoft Office, including Excel and Outlook.
• Strong finance skills.
• Experience of using cloud-based invoice processing/database systems.
• Knowledge of and commitment to inclusion, diversity, equality and accessibility.

Desirable

• Experience in a charity, agency, youth or music organisation.
• Experience in writing meeting minutes.
• An understanding of the principles of data protection.
• Awareness of financial fraud risk management.
• Knowledge of grant making.
• Knowledge of using Salesforce and other databases.
• Understanding of the music education and / or music industries landscape.
• Passion for music and interest in its benefits for individuals and society.

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.

The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.

This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Managing a small advice team, ensuring the quality of the advice provided.
• Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
• Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
• Creating a positive working environment in which equality and diversity are promoted and staff can do their best.

Quality and service delivery

• Leading the welfare advice services, including contributing to possible future expansion.
• Maintaining a small personal caseload (approximately one day’s work per week).
• Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
• Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
• Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

• Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

For more information about the role and who we are looking for, please see the attached job pack.

Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).

WHAT DOES BIAS DO?

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

About the team

We have been successfully running the first ever national Peer Support Service for kinship carers in England for over two years since January 2022. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:

• creating 90 new sustainable peer support groups in areas of most need over 21 months;
• sustaining and developing the current 145 existing groups, and;
• providing support and help to build a sustainable and welcoming community for all peer support groups across England. 

About the role

The type of person we’re looking for:

This is a new a role and a new structure for the team. You will need to be a strong, boundaried manager and leader. You will understand the power of building relationship-focussed peer support groups and the importance of in person local community engagement and outreach.

The team you lead will focus on community outreach and relationship building to develop new groups and new support group leaders through to independence. By independence, we mean that the groups will function successfully without a staff member present.

We want groups to feel a sense of community and belonging through all support and services we offer at Kinship, so your team will be the local contact.  They are expected to be out and about in communities.

Your team will need to build resilience through in person outreach, support, training and connection to ensure groups are able to function independently before moving to new ‘hub’ team who will provide centralised support and community building.

Your team will also reach out to existing groups (providing a face of the service and a relationship with it), ensuring they have the resources they need and support to sustain their group and then transition to the ‘hub’ team. This will include in person visits.

Purpose of the role:

The role of Programme Lead is to oversee and take accountability for the development and creation of new sustainable kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model. In this context, your team is the ‘spoke’ of the service, delivering local outreach, online groups (where appropriate) and relationship building with kinship carers.

Managing a national team of seven staff (two direct line reports), you will provide firm leadership, ensuring targets and funder SLAs are met consistently and the service is delivered to a high quality.  You will provide monthly reports, ensuring delivery is on track and most importantly that kinship carers have an excellent and positive experience.

Key responsibilities include:

•  

• Deliver sustainable peer support groups for kinship carers.

• Ensure policies and systems to deliver new groups and move others to sustainability, are followed and updated with user needs at the heart.

• Champion and innovate the peer support service blueprint. 

• Oversee day-to-day operations for service delivery and meet KPIs and SLAs.

• Line manage and supervise two Senior Peer Support Officers.

• As a deputy safeguarding lead at Kinship, you will work closely with other colleagues to identify areas of training for the organisation and identify improvements in delivery or processes.

Essential requirements include:

• Substantial experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery and meeting KPIs.

• Significant experience of leading the development and delivery of peer support and community development services.

• Significant experience of managing volunteer recruitment and retention.

• Significant experience of change management and driving high performance.

Key Dates:

• Deadline: 9am on Monday 10 June 2024

• Interviews: Monday 17 June 2024 (online)

How to apply:

We will ask you for your CV and to respond to five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until all the questions have been reviewed and the CV has been reviewed separately. They will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.

Questions for application (along with CV):

1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. This role will oversee a delivery team, who will need to be out in the community setting up and developing sustainable peer support groups lead by kinship carers, across England. Please give one example of how you have previously approached regional and local community outreach across a team. How did you ensure this approach was effective, efficient and strategic?
3. This service is a high-profile contract, funded by the Department for Education.  Targets and SLAs need to be met while providing impact for kinship carers. Your team targets will be about developing sustainable peer support groups (lead by kinship carers).  Please give a previous example of how you’ve delivered and met targets with high quality outputs. Please where possible relate to this job role.
4. You’ll be leading a team who has been through a restructure, with new staff starting, and a new hub and spoke model to embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. In this role you will be a deputy safeguarding lead at Kinship. Give one example of a safeguarding situation that required your response in a previous role. Explain what your rationale and thought process was. How did you hold appropriate boundaries and progress actions to effectively safeguard vulnerable children and adults?

The Finance Manager will be providing bespoke financial management capacity-building support, ensuring compliance with statutory/funder requirements, and supporting operational/strategic management and planning resources. The role holder is also expected to support HQ Finance function.

This is an exciting opportunity to join our financial hub, you will be supporting the CFO, Deputy Director of Finance and our senior leadership team to set up the Financial Centre of Excellence dedicated to supporting Black and racially Minoritised community groups.

Key Duties and Responsibilities

A. Support the CFO and Deputy Director of Finance and senior leadership team to set up the Financial Centre of Excellence dedicated to supporting Black and racially Minoritised community groups.

B. Provide bespoke financial management capacity-building support to Black and racialized organisations in 8 London boroughs, including supporting groups to:

1. Conducting financial health checks and developing and implementing action plans.

2. Provide training, and guidance to groups supported on ensuring compliance with statutory and regulatory and funder requirements governing the sector, employer responsibilities training, and governance.

3. Support the development and implementation of financial strategies operational/strategic management and planning resources.

4. Provide training and guidance on risk identification and mitigation and annual reports and accounts.

5. Support the delivery of webinars/masterclasses to participants

6. Support developing effective online learning tools and platforms to cascade learning.

7. Support the delivery of a proactive finance service ‘Critical Friend’ providing financial advice, support, scrutiny, and challenge to the organisations.

8. Support groups to plan resources, assess the implications of service proposals, and provide financial modelling and analysis of service options for projects and initiatives.

9. Contribute to the provision of financial support across the Ubele hubs, in forecasting both in-year and future-year income and expenditure, ensuring these are accurate, appropriate, and supported  through activity and performance analysis.

10. Support the Deputy Finance Director as required on a range of financial and management accounting, budgetary, reconciliation, reporting, and payment tasks where relevant, for the designated  service area.

11.Support the Ubele senior leadership team and staff in the development and updating of the project organisational and annual budget to ensure that it supports the outcomes set out in our strategic plan.

The Youth Endowment Fund (YEF)

Operations Consultant – Commissioning and Procurement

Reports to: COO/Head of Grant Operations

Open to: Individual consultants or consulting firms with significant experience supporting organisations receiving and distributing public funding to strengthen processes and use of best practice.

Period: Start immediately, with aim to complete audit work by no later than August 2024.

Budget: YEF anticipates a budget of approximately £10,000 and typical day rates for consultants working for the charity range between £500-£650, depending on experience.

About the Youth Endowment Fund

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people from becoming involved in violence. We do this by funding great initiatives, finding out what works and building a movement to put this knowledge into practice.

To make this possible, YEF funds a wide range of organisations aiming to prevent young people from becoming involved in violence. This ranges from delivery organisations providing front line services to young people who need it most, evaluators working with those organisations to understand what’s working, research organisations focused on helping us deeply understand the context and problem, organisations supporting us to put this knowledge into practice, and a variety of organisations supporting our team to execute in the most effective way possible. We have several departments commissioning this work to external organisations and a variety of different processes and mechanisms to do so.

As the volume of work we commission increases across our various departments, we’re looking for an experienced individual or team to support ensuring consistency, compliance with our policies and procedures, and training across a number of different teams on best practice.

Key activities  

· Conduct a thorough desk review on YEF policies and guidance, regarding our commissioning and grant management practices across our programmes, evaluation, research and change departments. Interview a subset of individuals to get a sense of their understanding and comfort with the policies. Produce a written report on how this is going, highlighting any areas where we could improve in consistency or best practice.

· Advise the delivery operations team on how they can best support teams to commission effectively, including helping to clarify roles and responsibilities and ongoing training or support needs for teams.

· If needed, suggest revisions to YEF policies, guidance or agreement templates to support greater efficiency, compliance or best practice.

· Conduct a series of trainings across our different departments to ensure staff responsible for commissioning understand YEF’s policies and best practices for distributing and managing the use of public funding.

· Create a set of public facing materials to help external organisations understand YEF policies and processes for applying for funding, as needed.

Deliverables

· Provide a written report on how YEF is doing adhering to its own policies, ensuring consistency in practice across different teams and adhering to best practice.

· Conduct 3-4 training workshops to different YEF teams, taking into account their own commissioning and grant management requirements.

· Conduct regular, informal advising sessions for a subset of individuals responsible for overseeing commissioning across the organisation.

· Produce a set of public facing guidance on YEF commissioning practice relevant for organisations navigating applications for funding.

· As needed, produce revisions to policy, internal guidance, or agreement templates.

Key requirements

· Must have significant experience of commissioning and procurement within an organisation of comparable size, preferably with organisations receiving and distributing public funding.  

· Experience and proven track record working to improve policies, processes and practices within an organisation.

· Experience of charitable grant-making or research work in the UK, either as a grantee, a grant-maker, or a grant evaluator or researcher.

· A strong understanding of UK government guidelines and legal terms and conditions related to grants and contracts for services. This does not mean you need a law degree, but you must be very comfortable understanding and working with a variety of different agreement mechanisms.

· The ability to understand, collate and synthesise complex sets of information and use them to make informed recommendations.

· Ability to work independently, seeking input from relevant team stakeholders throughout.

Desired experience

· Prior experience working with a What Works Centre or other evidence-focused organisation.

To apply

Final applications will be due by Friday, June 7th 2024.

Your proposal should contain:

· CV and day rate of consultant(s) for the work

· A maximum 3-page cover letter containing:

o A description of how you would approach and deliver the work, including time scales

o Relevant experience of similar work

o Day rate(s) and total anticipated cost for the work

o Two references

Referees will only be approached with your express permission.

First round interviews will take place in the week commencing 17th of June with an appointment anticipated that same week.

It is important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status, or social economic background.

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

About the role

As Facilities & Governance Coordinator you will act as a first point of contact in our London office, and work in collaboration with the Governance team across their full range of activities, and consult regularly with the rest of the organisation, Trustees and Members. You will be responsible for coordinating meetings and services across the Institute and providing effective and efficient administrative support across the team.

Key responsibilities will include:

• Providing a professional and welcoming service to all internal and external visitors to the office.
• Managing all office signage (to include door and reception screens), ensuring these are accurate and up to date at all times.
• Managing diaries for all office meeting rooms, co-ordinating necessary arrangements for internal and external meetings, to ensure efficient and appropriate use of the meeting space available in line with office guidelines.
• Maintaining day-to-day contact with Building Management, reporting any issues as required and overseeing their resolution.
• Providing ongoing day-to-day management of all office suppliers and service contracts, including but not limited to preferred suppliers for facilities maintenance. Ensuring strong relationships are maintained and the performance of all suppliers is to an acceptable level, escalating issues where appropriate.
• Provide administration support for the Governance team including but not limited to making and communicating all necessary travel and accommodations arrangements, preparing meeting packs and dissemination as required and supporting all meeting set-up requirements e.g. technology, room set up and refreshments.
• Acting as the main point of contact for CMYA applicants once in the judging process, coordinating their application from entry through to completion of the interview process, ensuring a consistent, high-quality experience is delivered throughout.
• Being a first aider and fire Marshall for the Office.
• Taking day-to-day responsibility for the health and safety procedures for the London office.

About You

The ideal candidate will have/ be:

• Excellent communication skills
• Strong organisation skills with the ability to remain calm under pressure, manage a busy workload and prioritise accordingly.
• Ability to communicate with potential and current members with varying levels of seniority.
• Excellent administration skills, including drafting reports, managing complex programmes and projects administration and logistic planning.
• Demonstrative experience in a customer-facing senior administrative role, with the ability to always provide the highest level of customer service.
• Ability to work on their own as well as part of a team.
• Strong computer skills.

Benefits

• Competitive salary
• Generous Holidays
• Additional birthday day off
• Pension contribution
• Employee Assistance Programme
• Private Medical Insurance
• Life Assurance
• Learning and Development

Job Title: FM & Governance Coordinator

Location: London (on site)

Working Hours: Full Time, 36 hours per week

Contract Type: FTC until December 2024

Salary: £27,000 per annum

The For Baby’s Sake Trust seeks to appoint a Deputy Director of Operations. The Deputy Director will work with the Director of Operations to lead programme development and delivery across the Trust. If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, have a professional qualification in social work, and enjoy leading multidisciplinary teams, you might be the perfect fit for us!

As the Deputy Director, you'll manage Regional Team Managers, ensure the consistent and robust delivery of the For Baby’s Sake programme and other services across all sites, and collaborate with delivery partners. You'll also be key in promoting our work, identifying new partners and delivery sites, and leading the Parent Advisory Group and its related activities.

This is a full-time role, reporting to the Director of Operations. It's a permanent position with a salary of £60,000 and offers the flexibility of working from home, with occasional travel as needed.

Closing date: 11.59pm on Sunday, 16th June 2024.

After we receive your application, we'll send you the link to the equal opportunities monitoring form – this is confidential and voluntary and won't affect the selection process.

Shortlisted candidates will be notified by close of business on Friday 21st June and interviews will be held on 24th and 25th June in a central London location.

For more information about The For Baby’s Sake Trust, visit our website. 

Micro Rainbow is a leading UK organisation working with LGBTQI people seeking asylum and LGBTQI refugees to enable them to live in safety, with dignity and to rebuild their lives. Our operational teams are based across the UK providing specialist support to LGBTQI people on: safe housing; navigating the complex asylum system; addressing homelessness and poverty; tackling social isolation and accessing health care, education, and employment.

Micro Rainbow has ambitions not only to meet fully the demand for safe housing of LGBTQI asylum seekers by increasing the number of its safe houses but also to improve the experience of LGBTQI people seeking asylum and LGBTQI refugees across the UK by providing specialist LGBTQI services.

Micro Rainbow is looking for an Individual Giving Manager to create an individual giving and fundraising strategy for the organisation. In this newly created position, you will play a crucial role in nurturing relationships with individual supporters to make a difference to the lives of LGBTQI refugees and asylum seekers in the UK. As Individual Giving Manager you will be responsible for creating and implementing strategies to attract, retain, and upgrade Micro Rainbow’s allies (individual donors), ensuring a steady and growing stream of funding and contributing to the sustainability of Micro Rainbow.

This role requires a candidate with a strong background in building relationships and identifying and developing new prospects. They will need experience in the development of strategic and creative giving programmes and to be excited at the prospect of pursuing new opportunities for the organisation by engaging with individual and major donors, and high net worth individuals.

Saint Paul’s Hammersmith – Director of Operations Job Description

 Job Title Director of Operations

Responsible to                       Senior Leaders of the Church (Pete & Sarah Wynter)

Saint Paul’s is a dynamic church at the centre of our capital city, London. We have a vision to Encounter God and Awaken the City. Our desire is to become a white-hot centre of faith, where people can meet with God and learn what it means to be empowered by His Spirit in their everyday lives. We inspire our congregation to see God’s Kingdom come here on earth as it is in heaven, wherever He has called them to live, work and play their part in awakening our city with the good news of Jesus. If we have any particular emphasis after being a community who honour and seek God’s presence, it’s to empower the emerging generation as we pass on the baton of faith and raise up disciples who will lead and influence in every sphere of society.

Overall Purpose of Role

This role will lead the operational team at Saint Paul’s with inspiring and effective line management to release ministry in the wider team and congregation. This is a hands on leadership role, supporting and working closely with the Senior Leaders to ensure effective operations and business continuity. You will lead on all operations functions including Finance, HR, Facilities, Procurement and all other operations that help our team thrive and carry out the vision of Saint Paul’s. Reporting in to boards and other management bodies, as well as experience running and leading teams, you will have an eye for detail with the ability and experience in carrying out change. You will carry the vision and mission of Saint Paul’s and lead the team in a way that supports the vision, balancing both strategic and operational goals. Saint Paul’s is a constantly changing environment and one where supporting and empowering team is at the forefront of this role.

Key Responsibilities

Finance

• Lead and manage Finance and Procurement, ensuring value for money, maximising financial efficiency through accurate and timely financial reporting and analysis to inform decision making and projections related to the operational and financial functioning of Saint Paul’s.
• P&L reporting and responsibility.
• Managing and supporting the Finance Manager.
• Managing Payroll alongside Finance Manager.
• Overseeing gift days.
• Managing and monitoring team budgets ensuring compliance with financial protocols.
• Timely preparation, monitoring and communication of monthly accounts, budgets and forecasts for Finance Committee and PCC.
• Assisting in the preparation and reporting of financial accounts for HMRC, Auditors, Diocese and Charity Commission.
• Preparation of financial information for grant funding and financial reporting for successful bids. 

HR & Team

· Line Managing the Operations team including the Finance Manager, Operations Manager, LCL Manager, Receptionist and Bookings Manager and Facilities Manager.

· Ensure the overall smooth running of HR, ensuring we are using best practice and are up to date with knowledge at all times.

· Monitoring of Citrus HR to ensure all team are using the programme to its full ability.

· Governance of payroll, overtime and leave.

· Running annual appraisal processes and updating where needed.

· Meeting with wider team members as and when needed to ensure health of team.

· Being a first point of call for any HR issues that arise and advising on these.

· Overseeing and leading of recruitment processes.

Facilities Management

· Ensure the historic fabric of the church and associated buildings is maintained and developed in line with prescribed regulations and standards and where appropriate that the historical and heritage aspects of the buildings are appropriately profiled and made available to the community and general public. 

· Manage all operations budgets and external contract relationships in line with forecast ensuring value for money and delivery is in line with agreed project scope/specifications and high-quality service. 

· Proactively agree (and monitor) standards for buildings maintenance and adherence.

· Leading on our Carbon Net Zero journey.

· Business Continuity and Disaster Management Plan reviewing to ensure risk management/mitigation.

Other

· Strategic management of the Saint Paul’s Centre and all business related to it, ensuring we meet our targets and ensuring good working relationships with clients to help secure repeat business from large clients.

· Oversight of the café, helping to improve our offerings and ensure management of the team and operational effectiveness.

Essential Skills, Knowledge and Experience

You will be flexible and able to work dynamically to respond to needs as they arise, whilst keeping a strategic eye on upcoming opportunities and challenges. You will bring strength to the day-to-day running of St Paul’s, as well as be planning for the short-term and long-term future health of the team and church.

· 5+ years experience in operations management, with a proven track record of line management. 

· Strong finance capabilities and experience.

· Strong HR experience and understanding of the function.

· Excellent communication skills both verbal and written.

· Leadership and management experience in a diverse team.

· Personal maturity, wisdom, and discretion.

· Flexible, adaptable, ‘can do’ attitude, offers solutions to problems.

· Ability to seek clarification, adapt approach to resolve (or avoid) conflict and manage complaints.

· Strong attention to detail.

· Advanced skills in IT and MS Office.

· Active engagement in Saint Paul’s Hammersmith church life/community.

Working Requirements

• Proof of right to work in the UK according to UK Legislation.
• Days of work: 40 hours per week, Monday – Friday with occasional evenings required
• Work hours: 9am – 6pm with a one-hour unpaid lunch break. 

Key church services and events

· Annual Parochial Church Meeting, Church Weekend, and some evening events

· Easter and Christmas services

· Staff events: Staff retreat (typically 1 week in January)

· Attendance at Tuesday morning staff meeting

· Attendance at PCC, Finance Committee and Standing Committee

Package

· Annual salary of £45k – £50k depending on experience

· 25 days of annual leave plus bank holidays

· Pension

· Annual staff retreat at an offsite location

About the role

(For further details regarding the role and specific qualifications required, please consult the Job Description.)

Rainforest Foundation UK (RFUK) strives for a fairer and more sustainable world by working with frontline Indigenous Peoples and other communities in the fight against tropical deforestation, biodiversity loss and climate change.

We are looking for a Head of Operations & Compliance to join our growing team, offering a unique opportunity to contribute to a unique values-led, solutions-orientated organisation.

Reporting directly to the Executive Director and serving as a vital member of the Senior Management Team (SMT), you'll oversee regulatory compliance, optimise internal and operational systems, manage risks, execute operational plans, and embody our organisational values. This multifaceted role encompasses leadership, strategy, and staff management, as well as an awareness of the needs of a small but growing charity.

Person specifications

We seek a dynamic individual with a minimum of five years of senior operations/compliance experience, demonstrating strategic thinking, strong governance and regulatory knowledge, and operational leadership and management skills.

Candidates should possess excellent communication and collaboration skills, exhibit multitasking and strong organisational abilities, demonstrate adaptability and proactive problem-solving skills, and pay meticulous attention to detail.

We encourage all interested candidates to apply, even if they believe they may not fully meet all the requirements. Applicants are encouraged to elaborate on their suitability for the role in their cover letter.

This post is an exciting opportunity to join an ambitious and progressive team, working within an international federation that supports children and young people across the world. We are looking for someone who is committed to learning and innovating, who can combine technical knowledge and expertise with locally led approaches.

Reporting to the Head of Programme Funding, you will work across the fundraising team, supporting programme set up and reporting, in line with key funding criteria and SOS Children’s Villages monitoring frameworks. You will work with colleagues in SOS Children’s Villages UK and internationally, building capacity in programme design, monitoring and reporting. This includes working with colleagues in multiple countries, collaborating on best practice MEAL work whilst being guided by local knowledge and expertise.

You will hold oversight of the portfolio of programmes being funded by SOS Children’s Villages UK, ensuring the UK based team have the tools, resources and processes to monitor programmes, in partnership with our international colleagues. You will manage reporting timelines, supporting your colleagues to ensure effective delivery of programme reporting, according to the needs of SOS Children’s Villages UK and external donors. You will provide hands on support for the monitoring, evaluation, learning and reporting of programmes, taking a lead role in the development of frameworks that will ensure effective capture of data enabling excellent reporting.

We are embarking on ambitious work around data analysis and research, and any experience you have in these fields will be highly valuable, and the appetite to explore them is essential.

You will be an active participant in networks, both globally and within the UK, contributing to our organisational knowledge on how to better monitor and analyse key areas such as gender and inclusivity within our programmes.

This is a home-based role, with regular travel within the UK as well as some international travel which you must be able to undertake.

We are looking for someone with comprehensive knowledge of MEAL systems and processes, and with at least four years of experience in a monitoring, evaluation and/or impact assessment role.

For full details and information about how to apply, please view the full job descripton. Please note that any applications that do not include a covering letter that clearly demonstrates your suitability for the role will not be considered.

Informal conversations about the role are welcome. 

About this role

The Head of HR and Operations is a new position within Sustain and will play a central role in the senior team. You will work closely with the Chief Executive, senior managers and line-managers to provide effective leadership on HR and operational matters. You will lead on creating and improving systems to help us work better; as well as helping Sustain cultivate and embed a positive working culture for the whole staff team. The role will include day-to-day management and ownership of HR matters, processes, recruitment, staff training, skills development and performance management. The role will also lead on the internal people, skills and culture aspects of our diversity, equity, inclusion and anti-racism work.

Sustain is seeking a highly experienced, professional, authoritative, motivated and committed individual, who is great at working with a team to pursue organisational objectives at a leadership level, whilst developing positive relationships across the whole staff team. We are looking for someone who is experienced, confident and competent to set up and improve systems and approaches. We are also looking for a person with several years of senior experience, relevant qualifications, and an understanding of working with a values-driven team of people in the not-for-profit or charity sector, the majority of whom have permanent contracts but fixed-term project funding.

The person appointed will have an appreciation of the aims and values of the Sustain alliance and be excited by supporting our organisation through the transition to better ways of working. The creation of this role follows a period of significant organisational change associated with hybrid working, unionisation and changes in the senior team. This role will benefit from a confident, professional, diplomatic, values-led, collaborative and solutions-focused approach.

The role will not manage a team directly but will work closely to support senior leaders and colleagues who have previously undertaken key HR and operational duties, including Sustain’s Chief Executive, Head of Finance (who will line manage this role) and Finance and Administration Officer. They will also work closely with others on the management team and report to Trustees.

As with all senior roles at Sustain, we expect the person appointed to this role to commit to working mainly at the Sustain office during their probationary period, and thereafter for half of working hours, whilst still benefiting from the flexibility offered to all colleagues. This is part of senior role-modelling of the creativity, support, engagement and mental health benefits that in-person working cultivates between colleagues. This will be managed in coordination with other senior colleagues to enable good in-person coverage and connectivity across the week and across common holiday periods.

Tasks and responsibilities

With a solid understanding of the organisation’s staffing needs, the Head of HR and Operations will work closely with the Chief Executive, Head of Finance and other senior managers to:

• Help Sustain offer good employee contractual terms, processes, employment rights and HR support.
• Implement and develop systems, activities and ways of working that cultivate a positive working culture for the staff team, volunteers and interns, and other people that we work with.
• Oversee implementation and evolution of Sustain’s HR policies, guidance and procedures.
• Lead development and implementation of Sustain’s approach to personnel management, on matters such as performance (e.g. objective setting and work planning), personal development, staff progression, skills, training and learning.
• Review and improve Sustain’s approach to recruitment and induction for staff members, volunteers, student or work placements and paid interns.
• Leading on Sustain’s diversity, equity, Inclusion and anti-racism work, where this relates to recruitment, induction, probation, workplace culture, operations, people and learning, working with and supported by the Core Diversity Group.
• Recording and communicating Sustain’s approach, principally through staff meetings; line managers training; HR processes; and editorial input, oversight and development of relevant chapters of the Staff Handbook, Line Managers Handbook, Recruitment Handbook and Management Handbook.
• Ensuring personal records are handled sensitively, respectfully and with appropriate confidentiality, in line with good organisational culture and data protection rules (GDPR).

In practice this will involve leading on or supporting the following areas of work:

Recruitment, induction and probation

Holding responsibility for overall recruitment and onboarding, induction and probationary approaches, to ensure a warm and inclusive welcome, fairness, consistency and compliance across the organisation. This will include:

• Leading on Sustain’s recruitment processes, supporting Line Managers in writing and grading job descriptions, managing recruitment in line with the ethos and procedures in our Recruitment Handbook, and supporting cultivation of a pipeline of exceptional and diverse candidates.
• Developing, refining and implementing Sustain’s approach to recruitment and our Recruitment Handbook, including streamlining and standardising the shortlisting and interviews process.
• Developing and ensuring high-quality and consistent implementation of welcoming, inclusive and productive induction and probationary period including
• Setting probationary objectives; review probationary training or other needs; and working with line managers to conduct probation reviews.
• Developing the concept of ‘foundation skills and knowledge’ to contribute to the way Sustain develops our induction and probation and creates opportunities for new entrants.
• Helping develop, implement and innovate on recruitment for diversity and overcome barriers to participation, especially for people from diverse ethnic and socio-economic backgrounds.

Support for Line Managers

• Ensuring a high quality and consistent approach to line management across the organisation, including development and implementation of standards, key tools and training, working with the Line Managers Forum and developing the Line Managers Handbook.
• Coordinating the quarterly Line Managers Forum a well as participating in this group, to develop a shared approach to strategic matters; organisational culture and staff development; and helping to cultivate Sustain-style leadership at all levels of the organisation.
• Arranging or providing support, advice, and training for Line Managers, including inducting new Line Managers, and supporting all Line Managers to implement key policies, guidance and support the people they manage in a fair and consistent way compatible with Sustain’s values, organisational needs, good HR practice and open communication.
• Ensuring that one-to-ones and annual appraisals happen consistently and effectively, that good records are kept and that the organisation learns from these and takes forward actions arising.

Staff development, learning, progression and performance management

• Working with managers to ensure high-quality objectives and workplans are prepared for all staff members, reviewed and managed effectively.
• Working with Line Managers to understand and respond to staff skills, needs, progression opportunities and needs or aspirations for personal development.
• Supporting implementation of Sustain’s approach to progression. Note: This area is currently under development as part of a wider Progression Review, and the outcome may include, for example, the Head of HR and Operations ensuring high-quality and consistent processes such as objective-setting, performance review, job grading, sector benchmarking, appraisals and appeals.
• Ensuring all staff are benefiting from personal development opportunities (informed by Sustain’s personal development framework and other assets), and regular opportunities with their manager to review progress against objectives, skills and learning, personal development and wellbeing.
• Leading on the annual appraisal process, ensuring it is consistent and useful and enables staff to develop for themselves, their teams and the wider organisation.
• Building a culture of learning including helping to manage a (small) learning and development budget and helping staff to take up opportunity for learning including:
  • coordinating the annual staff training programme covering ‘core skills and learning’, alongside other learning opportunities.
  • organising internal and external training and learning opportunities for staff, e.g. webinars, in-person sessions, skills-share sessions, visits, strategy sessions and similar.
  • championing use of Sustain’s Volunteering Days for climate and social justice.

Staff team, culture and IWGB Trade Union group liaison

• Ensuring Sustain’s staff culture remains vibrant, creative and welcoming, maintaining Sustain’s friendly, collaborative and flexible approach, while ensuring appropriate policies and procedures are implemented to guarantee the continued high quality of our work, ensure accountability and support people to flourish.
• Leading on staff health and wellbeing projects and ensuring appropriate support for staff relating to physical and mental health.
• Facilitating and fostering open communication and staff consultation processes throughout the organisation; working with colleagues to ensure regular opportunities for staff to connect, reflect and celebrate success.
• Running staff consultations, including collating and presenting the findings, examining options, and developing recommendations for senior managers and Trustees, to inform decision-making.
• Carrying out regular staff satisfaction surveys to monitor employee wellbeing, engagement, safeguarding, satisfaction and to measure effectiveness of line management, and to provide key data to the organisation to inform decision-making, including in relation to Sustain’s diversity, equity, inclusion and anti-racism commitments.
• Participating in staff meetings and reporting to colleagues on key developments.
• Joining senior managers in regular meetings with the Union Liaison Group.

HR and employment contract management

• Working closely with the Head of Finance and senior managers to issue, track and communicate with staff regarding employment contracts, e.g. funding situation, precarity and contract extensions.
• Advising and supporting senior management on employment matters; and how to apply the appropriate organisational values and policies within the legal and ethical framework.
• Working closely with the Head of Finance to support completion of payroll and pension processes.
• Managing potential redundancy and/or end-of-contract processes in line with employment legislation and internal policies; and ensuring that redeployment opportunities are fully considered throughout.
• Managing and reviewing staff records on all absences, to include (but not limited to) annual leave, parental leave, compassionate leave and sickness absence leave, and providing up-to-date information to staff, Line Managers, senior managers and Trustees to enable review and decision-making.
• Helping to manage freelance and consultancy or partnership contracts led by others.
• Maintaining and developing Sustain’s HR information system to manage (including opportunities for further automation), for example, annual leave, absence, and general HR records.
• Supporting Line Managers to conduct exit interviews (or conducting them personally) to ensure routine actions are performed, handover is completed effectively, feedback is captured, lessons learned, and changes implemented where appropriate.
• Helping to manage complaints, grievance and safeguarding processes, working closely with senior managers and the Chief Executive.
• Working with senior managers and Line Managers to ensure that Sustain’s Dignity and Respect Code of Conduct (anti bullying and harassment; safeguarding) is referenced in key places, processes and training, to ensure that this is well understood and treated as a priority.

Policies, guidance and procedures

• Ensuring that Sustain policies, guidance and procedures remain up to date, relevant and legally compliant, supportive to members of staff and in line with Sustain’s needs, constraints and values.
• Ensuring that Sustain’s has organisational statements, policies and guidance that help us to achieve our goals, and to demonstrate, communicate and promote good practice.
• Implementing and managing an HR calendar for compliance checks, policy reviews on existing and future HR policies and procedures, and how this relates to HR and legal good practice, financial analysis, benchmarking, staff consultation and/or Trade Union negotiation.
• Supporting review in areas of concern, for example Sustain’s sickness and absence policy, recording information on patterns, impact and costs, to enable well-informed review of options.
• Carrying out remote working assessments, along with the relevant Line Managers (these are currently based on self-reported information from staff members, not on-site visits).
• Supporting senior managers in Trade Union consultation and negotiation processes, in line with the Trade Union recognition agreement and agreed protocols for the timely provision and consideration of information, transparency, consultation, negotiation and decision-making.
• Providing or commissioning sector benchmarking data, analysis and recommendations to inform decision-making, using the methodology agreed with Trustee oversight, on matters such as pay, annual leave, parental leave, sick leave, and other financial and non-financial staff benefits.
• Communicating and liaising with and consulting the IWGB Trade Union group and wider staff team on key developments in relation to staff development, pay, benefits and working conditions.

Diversity, equity, inclusion and anti-racism

• Being an active member of the Diversity Core Group, which meets regularly to oversee implementation of diversity, equity, inclusion and anti-racism work, with particular attention in this role on recruitment for ethnic diversity and a culture of equity, inclusion and anti-racism.
• Serving on, or taking a lead on, one or more task-and-finish groups to implement relevant initiatives in relation to our DEI and anti-racism commitments.
• Overseeing data collection and reporting, including submission to relevant bodies either for accountability or recognition (e.g. annual Diversity Progress Report; quarterly reports to Trustees; The RACE Report; Living Wage Accreditation).
• Development of HR policies, recruitment, induction and staff management culture and processes to help ensure Sustain is fair, accessible, inclusive and anti-racist in its practice.

Volunteers, paid interns and student placements

• Developing and leading on Sustain’s approach to working with volunteers, student placements, paid internships and similar employment relationships.
• Ensuring consistency and clear communication across the organisation.
• Reviewing the experience of volunteers and interns, and helping Sustain to take action to ensure that people have a positive experience and gain experiences and skills that they need.

Personal specification

Essential:

• Five years of hands-on professional experience as an HR generalist including some experience of working in a similar size organisation.
• CIPD qualification level 5 or equivalent.
• Sound knowledge of UK HR and employment legislation, and implementation of this in good practice.
• Confidence, experience and authority to take a leadership role on HR and operational matters, working with the Chief Executive, Trustees and senior managers.
• Experience at a senior level advising and briefing a senior management team and/or board, especially in a charity or other values-led workplace.
• Proven experience of leading on development and improvement of significant areas of HR and/or operational work, from inception to implementation.
• Experience of end-to-end management of staff team members and their development: recruitment, skills and training, personal development, performance, wellbeing and HR processes.
• Experience of developing skills and learning plans and commissioning and/or delivering learning opportunities including training, workshops and/or coaching.
• Strong problem-solving skills, and negotiation skills and the ability and confidence to provide authoritative, insightful and constructive advice.
• Excellent oral and written communication skills in fluent spoken and written English.
• Proficiency with computer software and records management.
• Highly organised and self-motivated, with the ability to work flexibly, independently and meet deadlines, while having the judgment to know when to consult before proceeding.
• High integrity, with a professional, diplomatic, values-led, solutions-focused and collaborative approach to working with a team.
• Demonstrable commitment to diversity, equity, inclusion and racial justice.
• Experience or understanding of working in a unionised organisation.

Desirable:

• Experience of researching, commissioning and/or analysing sector benchmarking data.
• Experience of managing an external service provider to deliver relevant data and recommendations.
• Experience of managing employment contracts to improve employee information and job security where funding is short-term and project-based, with insights into good practice.
• Experience of delivering training and/or guidance to improve HR functions delivered by line managers.
• Experience of running training, workshops and facilitating meetings and events for staff.
• Insightful experience of helping an organisation manage HR and/or operational change effectively.
• Experience of establishing metrics to track performance over time.
• Experience of working in an organisation funded mainly by project grants.

Diversity

The person appointed will contribute to the mutually supportive culture of Sustain (including colleagues, partners, participants and audiences) in which equality and diversity are not just respected but promoted. Visit our website for some useful advice if you are applying for a job at Sustain.

Sustain is recruiting for this role as part of our Ethnicity Confident and Disability Confident schemes. Applicants who meet all the essential criteria, and who let us know voluntarily (via our Equal Opportunities Monitoring Form) that you would like to be considered in this way, will have an enhanced chance of gaining a first-stage interview.

Sustain welcomes applications from everyone regardless of age, gender, ethnicity, class, socio-economic background, disability, sexual orientation, gender identity, religion and/or belief. We are happy to discuss and consider flexible working at the point of hire. We particularly encourage applications from people from ethnic minority backgrounds, people with diverse identities related to gender and sexuality, and people with disabilities. This is because these groups are currently underrepresented at Sustain. Where two or more candidates are judged to be of equal merit, priority may be given to a candidate who belongs to a group less represented at Sustain.

Purpose of the Role:

Bow Foodbank is proud  to have developed a highly trusted relationship with our guests and the community. We are often the first point of call for people when they are starting to struggle financially. We want to use our trusted place in the community to support our guests with more than just food, helping to connect them into a wide range of services and community groups - aiming to help guests to build their resilience and move them away from the causes of poverty. This will be done by inviting specialist partners to offer their services at our centre, as well as training and overseeing our volunteers in signposting guests to services that will help them build their resilience. We want to do this in a way that builds dignity so will aim to follow up with them the impact of any referrals and how they have improved guest wellbeing. Our aim is to limit the length of time guests depend on any foodbank and increase the community’s access to support services and community groups.

This role will train and oversee the work of our volunteers in signposting guests to high quality services. They will be responsible for holding guest voice strategy and will feed into the senior leadership team the opinions of our guests so we can continually improve the service we offer them.

This role will build partnerships with organisations to create support pathways. We want to maximise use of our building by creating a support ‘marketplace’ inviting partners into the foodbank and increasing guest access to the broadest range of services.