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Are you an analytical thinker and problem solver?
Do you have awareness of information security principles and their importance in protecting organisational information and services?
We’re recruiting for a Business Analyst to join us on an 18-month fixed term contract who will lead, coordinate, and deliver analysis activities across the Information Security and Technology Experience Programme, these include our Identity Governance and Data Centre Migration Projects.
Key deliverables through this contract include:- Providing a complete set of approved business, functional and non-functional requirements, including user stories, acceptance criteria, use cases and traceability documentation for Identity Governance and Data Centre Migration projects.
- Completing As-Is and To-Be process maps, impact assessments, stakeholder analysis and dependency mapping that identify the people, process, technology and data changes required to support implementation.
- Providing a comprehensive analysis of business, technical, operational and data dependencies, identifying impacts across systems, users, applications and migration activities.
Working within both Agile and Waterfall delivery methodologies, you’ll play a key role in supporting the delivery of the programme, the processes, and the change management to leverage new capabilities.
Working arrangements
Please note this is an 18-month fixed term contract.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With previous experience of working within a Business Analyst role, you’ll have previous experience of working within large organisations, able to implement change, and working with PRINCE2 and Agile SCRUM methodologies.
To be successful in this role you’ll also have the following experience and attributes:- Experience of planning and designing analysis workstreams across project and product initiatives
- Experience of developing business cases for strategic change initiatives
- Experience of reviewing current business processes and working with stakeholders to define effective improvements
- Experience of eliciting business requirements using a variety of tools, to support design definition
- Experience of solution evaluation and performance analysis for continuous improvement
- Experience of systems and data analysis
An effective team player, able to support colleagues, suppliers and partners to deliver successful business change, you’ll be a strong problem solver, able to take a methodical and analytical approach.
You’ll also have excellent communication skills, able to articulate ideas clearly and be comfortable engaging with a range of stakeholders and focusing on generating the most value for the BHF.
Belonging at BHF
By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK.
To hear from our people, check outBelonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Interview process
The interview process may take place in-person orvirtually viaMS Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
Our recruitment processes are fair, accessible, andinclusive.BHFuse anonymous CV software as part of the application journey.
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.
Should you need any adjustments to the recruitment process, at either application or interview, pleasecontact a member of the Recruitment team.
Registered Charity
More than 1000
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Thank you!
CRM Business Analyst
Permanent. Full Time. Hybrid working (minimum of 2 days per week in the office)
Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington
Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Supporter Data Manager, the CRM Business Analyst will drive continuous improvement of the CRM solution through business analysis, working collaboratively with the CRM Agile team to optimise efficiency and functionality.
The post-holder will engage with stakeholders and deliver strategic insights into As-Is and To-Be process models, data structures, and interdependencies, translating findings into concise requirements that enhance operational effectiveness.
Some of the main responsibilities of the CRM Business Analyst include:
- Implement best-practice Business Analysis processes, tools, and methodologies to strengthen capability and drive meaningful change.
- Critically evaluate risks through the requirements gathering process, collaborating with teams.
- Extract and analyse data from multiple sources, to develop clear and prioritised business requirements.
- Ensure the accurate translation of business requirements into actionable specifications, supporting the prioritisation of high-impact initiatives that enhance operational efficiency.
- Provide key input and support for the continuous improvement of the Agile development process (SCRUM) by actively engaging in all ceremonies.
- Identify opportunities for how Dynamics365 can enable and improve business processes, ensuring technology solutions align with strategic objectives.
- Ensure JIRA is regularly updated to reflect accurate progress.
About you
Who we are looking for:
Essential:
- Significant experience or professional qualification in Business Analysis.
- Demonstrable experience as a Business Analyst covering requirements gathering and specification, workshop facilitation, and data mapping.
- Excellent communication skills, both verbal and written.
- Effective requirement gathering through, document review, workshops, 1-1 interviews and user observation.
- Excellent analytical skills , synthesising data from a wide range of sources to support the development of recommendations, with clear rationale and supporting evidence.
- Structured approach to data and documentation, with excellent organisational skills.
- Proficient at delivering impactful business cases, reporting and visualisation.
- Excellent collaboration skills; able to adapt style to work effectively with different stakeholder groups.
- Experience of applying industry standard process mapping techniques (e.g. BPMN, UML) to support process re-engineering.
- Excellent working knowledge of Microsoft Visio or other process mapping tools.
Desirable:
- Working knowledge of Jira or similar kanban board.
- Experience of using Confluence (or similar).
- Knowledge of Dynamics365 entity architecture.
- Experience of supporting the development of Dynamics365 CRM solutions.
- Experience of the charity sector.
- Experience of writing BA technical documentation.
- Basic SQL skills.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.