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Bracknell, Bracknell Forest
Windsor, Windsor and Maidenhead
£23,625 per year
Permanent, Full-time
Job description

Post Title: Community Connector (Mental Health Services)

Contract: Permanent

Salary: £23,625 (includes 5% London fringe weighting)

Location: Bracknell or Windsor PCN network surgeries

Hours of Work:  Full-Time 37 hours per week (Monday – Friday 9-5)


Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health problem gets both support and respect.”  It remains our mission to deliver high quality community-based services across Buckinghamshire and East Berkshire to reach out and ensure everyone with a mental health problem gets access to the help they need.

Background information: Community Connectors

The Community Connector role is fundamental to the developing of innovative new teams and mental health services that will be based within networks of GP Practices (Primary Care Networks - PCNs).

Community Connectors will help people to focus on achievable goals and access local community resources. The Community Connector Service will be for people over 18 years (including carers) with a specific focus on:

  • mental health needs that do not meet the access criteria for IAPT or secondary care
  • people with significant mental illness (SMI) who are in recovery and stable in secondary care mental health services who could be cared for within Primary Care
  • People with a severe mental Illness who should be receiving an annual health checks and medication review and improved access to physical health interventions.
  • Younger adults (18-25) particularly those transitioning between children’s and adult services.

Purpose of role

To provide a primary care mental health service that offers:

  • a first level of intervention
  • an accessible and convenient provision.
  • a multidisciplinary approach to working with a range of professionals across Bracknell and Windsor PCN’s inclusive of GP’s, Practice nurses, Mental Health Practitioners, Pharmacists and Clinical Psychologists.
  • supports patients to access to a wide range of community services and resources including social care, housing, family, debt and employment counselling that support maintaining good health and wellbeing

Key Responsibilities

Working as part of a multi-disciplinary team located in primary care:

  • To work jointly with the Mental Health Practitioner in conducting assessments, including risk assessment.
  • To work with patients to support them in identifying their socially determined needs and goals, provide self- management tools and facilitate the development of personal support plans.
  • To provide a range of motivational and structured psycho-social interventions.
  • To promote independence through an enabling asset-based approach that draws on individuals’ strengths, preferences and ‘natural’ support networks.
  • To establish effective working relationships with a range of agencies to facilitate a ‘joined up’ approach to support plans.
  • To liaise with, develop and maintain good relations with GPs, practice managers and other health practitioners across mental health and physical health pathways and wider support networks.
  • To provide continuity throughout recovery; engaging the patient with key services such as Safe Havens, accessing CMHT, and providing support for those engaged with and leaving CMHT, and linking into local wellbeing services and activities.
  • To co-ordinate and support patients to access a range of community services such as wellbeing services, housing providers, family and carer support services, debt and employer advisors where appropriate.
  • To assist with community resource mapping exercises and maintain a database of community resources; map where there are gaps in provision across the PCN and wider geography and work with other VCS organisations to develop resources where most needed.
  • To promote and support (where necessary) advised follow up actions from physical health checks for people with SMI.
  • To support patients to engage with local peer support workers and volunteering services.
  • To support and supervise any peer support workers linked to PCN e.g. for 18-25 olds.
  • To work with the service to identify opportunities to expand provision particularly in local communities where there is a lack of service provision identified.
  • To broker and establish new partnerships between public and voluntary sector agencies to enhance service delivery and access to services.
  • To develop and sustain professional relationships with service users, partner agencies and appropriate external agencies.
  • To complete locally agreed quality outcome measures, with patients and to undertake regular reviews.


  • Work flexibly across operational sites as required which will include evening and weekend work.  The post is full time for 37 hours a week - some weekend or evening work may be required.
  • Work within the policies and procedures of the GP practices/PCN
  • Perform all other duties as may reasonably be expected by your line manager.
  • To work within Buckinghamshire Mind’s policies and procedures including GDPR, Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety and Professional Boundaries.
  • To keep informed about other projects, events and related issues regarding Buckinghamshire Mind.
  • To prepare for supervision and use it effectively.
  • To keep line manager up to date and informed.
  • To work in a flexible way to take on other responsibilities as appropriate.

Person Specification

Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these requirements in your supporting statement as they will be used to help select candidates for interview.

Qualifications and experience

A diploma or degree in appropriate subject i.e. counselling, psychology, social work, probation, mental health, Health and Social Care (level 3) NVQ’s level 3+

and/or a minimum of 2 years successful support worker experience / community experience of drug, alcohol, mental health work

If holding a professional qualification to maintain up-to-date professional registration i.e.  BACP, HCP, BPS (or recognised equivalent) (Desirable)

Access to private vehicle with insurance for business use.

Ability to work flexibly across operational hours and evenings and weekends, where required

To work co-operatively as part of a multidisciplinary team (statutory and voluntary) from a service hub in one of 3 locations and to travel to and from a number of different locations on a daily basis.

Knowledge and skills

An understanding and ability to work to the confidentiality, consent, information sharing and safeguarding policies of the integrated service.

Good communication and written skills and a commitment to accurate and confidential record keeping

Ability to interact effectively with the client group, colleagues and other professionals whilst retaining clear boundaries.

Able to break down stigma and barriers associated with working with the client group.

Demonstrate an understanding of the issues and needs of the client group.

Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community.

Ability to work to all the policies, procedures and standards of the Service and joint working arrangements with key partners.

A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues which may provoke strong emotions in an objective and professional manner i.e. child protection.

Ability to manage any challenging behaviour, anger and verbal aggression from patients.

Information Technology

Proficient in Microsoft Word, use of email, Outlook, and basic excel skills.

Ability to enter data onto a database as required by the Service.

Employee Benefits

  • 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
  • Training and development opportunities
  • Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
  • Cycle to work scheme
  • Employee Assistance Programme – free professional confidential counselling
  • Childcare vouchers
  • Annual leave purchase scheme
  • Flu vaccinations
  • Free eye tests
  • Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

Applications: Please send –

Supporting Statement and CV, (including: relevant skills and experience, locations and hours of work that you are available).  The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.

Closing date for applications is Friday 21st August 2020

Interviews expected to take place w/c 24th August

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

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More about Buckinghamshire Mind
Buckinghamshire Mind

Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health... Read more

Posted on: 04 August 2020
Closing date: 21 August 2020
Tags: Social Care/Development,Support Worker
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