Business And Community Fundraising Officer Jobs in Westminster, Greater London
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for an Income Processing Executive to join our Data Import Team. This role who will be vital in ensuring our regular giving income continues to grow and help to fund our research to stop prostate cancer killing men.
You’ll be responsible for the day to day running and upkeep of our regular giving customers’ details in our CRM, and for the preparation and submission of weekly payment files to our payment partner. This requires handling data effectively, promptly and above all accurately in line with our business priorities while ensuring best practice and compliance.
You’ll proactively engage regularly with other teams ensuring that our supporters are given an excellent service, that meets the business objectives of Prostate Cancer UK.
This role will take responsibility for checking that incoming data matches uploaded data, investigate and resolve discrepancies, and adjust gift data in our CRM, Raiser’s Edge, when required.
What we want from you
We're looking for someone with a high attention to detail. You’ll understand the foundations of information architecture, and how data structures underpin real-world actions.
Being a natural problem solver, you’ll use your initiative to find, address and resolve issues as and when they arise. You’ll thrive when working solo yet possess the ability to adapt within a friendly team environment and collaborate when needed.
It will be hugely beneficial if you can demonstrate strong prioritisation and decision-making skills and are able to work to tight deadlines with changing priorities.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.
Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.
The closing date is Sunday 19th May 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 3rd June 2023.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This exciting role will ensure that we offer our audiences the best possible experience through the Foundation’s website and other digital platforms. Using a data-led approach, you’ll be able to use your user experience expertise to help drive the adoption of a digital-first way of working across the Foundation’s activities.
What does the role involve?
· Managing the relationship with our website development agency. Making recommendations for areas of improvement and further development.
· Managing our analytics and other insight platforms to ensure that we collect robust data and can make informed, evidence-based recommendations to ensure we’re using digital to deliver against the Foundation’s strategic objectives.
· Support and develop the implementation of an SEO strategy for our website content to ensure that our audiences can find our content.
What skills, knowledge and experience are we looking for?
· Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.
· Knowledge of the fundamental of Agile and Scrum
· Knowledge of website analytics tools (e.g. Google Analytics, Google Looker Studio)
· Analytical skills with the ability to effectively capture, process and interpret information and make actionable, evidence-based recommendations.
Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Cohort Programme Coordinator
- Salary: £29,755 – £31,540 dependent on experience
- Contract Type: Permanent
- Hours: Full Time (typically 9:30am-5:30pm but with flexibility)
- Location: We’re based in Elephant & Castle in central London, but this role is fully hybrid so we work remotely, though team members must be willing to travel to London periodically
- Responsible To: Co-Head of Programmes
- Application Deadline: 10am 28th May 2024
- Interview Dates: 1st interview 5th-7th June 2024, 2nd interview 17th June
Our Commitment to Equity
We believe everyone has potential. We are committed to increasing equity among business owners, and we want to do the same for our team. Research shows that some underrepresented groups tend to only apply for roles if they meet every single requirement. At Hatch we are interested in your future potential just as much as your past experience. So if you’re excited about this role but your past experience doesn’t tick every box on the job description, we’d love it if you went ahead and applied anyway.
And if this role isn’t quite ticking all your boxes but you like the idea of working at Hatch, please add your details to our careers mailing list to be the first to hear about new opportunities in future.
We want to ensure that our team represents a wide cross-section of society, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact us.
Role Purpose
Picture this: You pick up the phone to speak to an entrepreneur that you worked with on a Hatch programme last year. Since you last caught up with them, their business has gone from strength to strength, accessing new funding and customers, and increasing their impact.
They tell you that the support you and the Hatch team provided – running weekly workshops, connecting them with a supportive community of other entrepreneurs, providing them with tailored support from industry experts, and introducing them to a mentor – was critical to their successes. The knowledge, skills, network and confidence that they accessed through Hatch changed the course of their business.
You know that the work you did as a Programme Coordinator – supporting a Programme Manager to design and deliver programmes of support, managing the day-to-day administration of programmes, and acting as the main point of contact for entrepreneur questions and requests – has empowered hundreds of underrepresented founders to imagine, launch and grow sustainable and impactful businesses.
If this is the kind of job you would enjoy, you should join the Hatch team as a Programme Coordinator.
Communicating with founders
- Acting as the main point of contact for entrepreneurs on a cohort, ensuring they all have the information they need to get the most out of programmes
- Communicating with founders individually and as a cohort including via phone, email, zoom
- Leading on administrative matters, including calendar invitations, permissions, photographs, and communications
Programme delivery and support
- Ensuring that workshops, events, and sessions run smoothly and deliver a great experience for everyone involved
- Providing technological support with tools including Zoom breakout rooms, Circle etc.
- Producing materials to support founders’ learning, including PDFs, slides, and spreadsheets
- Supporting the programme manager with the recruitment of founders which sometimes includes; Interviewing, shortlisting, and selection during recruitment cycles.
Working with external freelancers and volunteers
- Briefing and training skilled volunteers, experts and facilitators to ensure high-quality delivery of support sessions
- Coordinating 1:1 support for founders with skilled volunteers/experts on the programmes
- Ensuring the right contracts with founders, facilitators and expert speakers are in place
- Helping maintain our database of expert speakers, freelancers and volunteers
- Identifying and onboarding new freelancers and volunteers by networking, researching, and attending external events
- Keeping track of and processing invoices from freelancers
Monitoring and evaluation
- Gathering feedback from entrepreneurs and sharing insights and areas of improvement
- Interviewing founders and creating case studies from their written and verbal feedback
- Collaborating with the Marketing and Communications team to share stories from our founders on our social channels
Systems and Administration
- Maintaining KPI tracking system to record event attendees, feedback and learning outcomes through our work management system Monday
- Suggesting and creating improvements to systems as needed
Other
- Representing Hatch externally at speaking opportunities (optional)
- Other duties that may be required from time to time as part of a small, dynamic team
Person Specification
- Excellent time-management and organisational skills
- Strong verbal and written communication skills
- Proactive problem-solving skills
- Ability to work independently and identify potentially more effective ways of working
- A passion for supporting underrepresented founders to start and grow businesses that will have a positive impact on the world
- You have the flexibility to work some evenings and weekends to host or attend events and workshops
Benefits
We care about our people and giving them the things they need to succeed, and we are passionate about Hatch being a great place to work.
We are a hybrid working organisation, and our head office in Elephant and Castle is available for anyone to work from as much or as little as they’d like. We provide all team members with a laptop for ease of use wherever you choose to work. Although we offer the flexibility to work from home, there are times when it is useful for us to get together in person for certain meetings and team days.
Our benefits include:
- Flexible working – work from home or in the office and at the times that work best for you
- 37 fully flexible holiday days (including the 8 UK bank holidays) in 2024
- 4 days per year paid time off to volunteer
- 4 wellbeing days per year
- Enhanced parental leave
- Enhanced sick pay leave
- Paid time off for dedicated learning and development opportunities
- Team Days/get togethers 3 times a year
- Access to Hatch programmes and events free of charge
- Employee Assistance Programme
- Employee pension scheme
- Salary Sacrifice Scheme
- Cycle to Work Scheme
- Eye care scheme
- Interest free loans to purchase season tickets for travel to work
To Apply
Please note we are only able to accept applications from candidates who have the right to work in the UK.
In order to apply for this role, we ask all candidates to provide a CV, a cover letter and a response to the following bullet points:
- What excites you about Hatch as an organisation and about this role in particular?
- What do you think makes for a good learning experience for an entrepreneur?
- What would you do in this role that would really make an impact?
- Where did you first hear about this opportunity?
We are only accepting applications via the portal which is accessible on our website. Please note – we will not consider any applications unless they include a CV, cover letter and response to the points above, and/or if they have not been submitted through our application portal.
If you have any questions or need any help with your application, please drop us a line (recruiters will be politely turned away).
If you apply, we will process your personal data for recruitment purposes only and in accordance with our Data Privacy Policy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Regional Manager for Programme Delivery (London) - £29,000 per annum plus London Weighting (pro-rata)
6-month fixed term contract (continuing subject to funding)
**Please note that applications submitted without a Covering Letter will not be considered**
Here at One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.
This is one of two Regional Manager roles in London; Regional Manager for Programme Delivery, and Regional Manager for Volunteer Mentors.
The Regional Manager for Programme Delivery focuses on mentee demand, and managing the end-to-end coordination of multiple programmes cross London. It’s the perfect role for a candidate whose passions and strengths align closely with engaging youth organisations to establish successful 1MM Mentoring programmes.
Would you like:
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The opportunity to be part of a dynamic, values-driven organisation working to achieve lasting social change?
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A unique opportunity to work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Great Britain?
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An exciting opportunity to shape a growing organisation?
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Monthly Learning and Development training sessions for the whole team to enhance your personal development?
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15 hours per year volunteering allowance?
If so, this is the role for YOU!
The role is largely responsible for delivery of 1MM Mentoring Programmes. This includes partnership development, matching mentors/mentees, and oversight of mentoring relationships. Also to consider safeguarding measures, fundraising, and meeting growth targets. The role will help to establish a pipeline in line with 1MM’s aspirations for 2024 and beyond. This role reports to the Chief Commercial Officer (CCO).
1MM Regional Manager for Programme Delivery’s main tasks include:
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Helping 1MM to scale by helping establish over 150 new, high quality mentoring matches each quarter. (A match means that the mentor and the mentee have completed 1MM’s training and have had their first meeting)
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Meeting all quality assurance KPIs.
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Maximising conversion, retention, and mitigate drop-off
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Ongoing support for key stakeholder partners, including Youth Partners, and maintaining strong relationships.
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Securing at least one new partner per quarter.
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Becoming familiar with the 1MM Platform, using it comfortably for ongoing administration and providing support to users.
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Providing regular reports on progress related to the role.
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Potential for line-management responsibilities as the team grows.
For a more detailed job description, please see the job pack attached.
Terms and Conditions: This is a full time role offered in London, for 6 months (continuing subject to funding). This is a hybrid role with two days working at home, two days in the London office, and one day where it is up to you.
Remuneration and benefits: Salary bracket of £29,000 per annum plus London Weighting (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata). We also offer monthly team Learning and Development training sessions, and 15 hours volunteering allowance per year.
Details on how to apply are attached as “Application Guidelines”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Regional Manager for Volunteer Mentors (London) - £29,000 per annum plus London Weighting (pro-rata)
6-month fixed term contract (continuing subject to funding)
**Please note that applications submitted without a Covering Letter will not be considered**
Here at One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.
This is one of two Regional Manager roles in London; a Regional Manager for Volunteer Mentors, and Regional Manager for Programme Delivery.
The Regional Manager for Volunteer Mentors focuses on mentor supply, securing sufficient volunteers primarily for London and also for 1MM’s national outreach. It’s the perfect role for a candidate whose passions and strengths align with large scale outreach for volunteers so that no young people on those programmes miss out.
Would you like:
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The opportunity to be part of a dynamic, values-driven organisation working to achieve lasting social change?
-
A unique opportunity to work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in the UK Great Britain?
-
An exciting opportunity to shape a growing organisation?
-
Monthly Learning and Development training sessions for the whole team to enhance your personal development?
-
15 hours per year volunteering allowance?
If so, this is the role for YOU!
The role is responsible for overseeing high-quality sourcing of volunteers to join as 1MM Mentors, in London and nationally. This includes partnership development, online site listing, and matching mentors/mentees, and oversight of some corporate programmes. Also to consider safeguarding measures, fundraising, meeting growth targets and leading all aspects of mentor management. The role will help to establish a pipeline in line with 1MM’s aspirations for 2024 and beyond. This role reports to the Chief Commercial Officer (CCO).
1MM Regional Manager for Volunteer Mentors main tasks include:
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Helping 1MM to scale by helping establish over 150 new, high quality mentoring matches each quarter. (A match means that the mentor and the mentee have completed 1MM’s training and have had their first meeting)
-
Meeting all quality assurance KPIs.
-
Maximising conversion, retention, and mitigate drop-off
-
Providing ongoing support for key stakeholder partners, including Employers, and maintaining strong relationships.
-
Securing at least one new partner per quarter.
-
Becoming familiar with the 1MM Platform, using it comfortably for ongoing administration and providing support to users.
-
Providing regular reports on progress related to the role.
-
Potential for line-management responsibilities as the team grows.
For a more detailed job description, please see the job pack attached.
Terms and Conditions: This is a full time role offered in London, for 6 months (continuing subject to funding). This is a hybrid role with two days working at home, two days in the London office, and one day where it is up to you.
Remuneration and benefits: Salary bracket of £29,000 per annum plus London Weighting (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata). We also offer monthly team Learning and Development training sessions, and 15 hours volunteering allowance per year.
Details on how to apply are attached as “Application Guidelines”
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
Essex & Herts Air Ambulance has an exciting opportunity for an Aviation Director to join the Executive Team and to be responsible for all aspects of aviation and other, non-clinical, operational activities. Also, as part of EHAAT’s strategic plan to gain its own Air Operator Certificate (AOC) in late 2025, the Aviation Director will form and lead the new AOC team supported by our experienced AOC transition Programme Manager. As the AOC Accountable Manager, they will be responsible for all aspects of the safe, compliant and effective operation of our 2 AW169 helicopters in their life-saving role.
ABOUT YOU
- An accomplished senior leader and manager, well-versed in general management in a relevant field with a proven record of high performance.
- An Executive Team member able to lead on the development and implementation of strategic plans and to advise on all aviation and related operational matters to enable EHAAT to best achieve its operational aims.
- A team player with exceptional communication skills and a talent for cultivating effective working relationships at all levels
ABOUT US
Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. This free life-saving service is provided 24/7 by helicopters and rapid response vehicles.
Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.
They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only in the hospital emergency department.
Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.
Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!
We are committed to becoming an inclusive organisation that represents all aspects of the communities we serve. We recognise that this a journey and that there is a lot of hard work ahead. We celebrate diversity of background and thought in our ambition to create a workplace where everyone feels empowered and able to bring their authentic self to work each day.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About us
Ygam is an award-winning charity whose vision is to ensure that every child and young person is resilient to, and safeguarded against, gaming and gambling harms. Our Mission is to prevent children and young people from experiencing gaming and gambling harms through awareness raising, education and research. As we embark upon an exciting new three-year strategy, this is a fantastic opportunity to play an active part in shaping the future of Ygam.
Who we're looking for:
We are seeking a passionate and motivated stakeholder engagement specialist to work across our portfolio of programmes. The ideal candidate will be confident in building relationships with diverse stakeholders, particularly across the Education, Health and Social Care or Youth sectors, promoting our work and recruiting delegates to Ygam workshops. Outstanding communication skills, a strategic mindset and the ability to develop and implement engagement plans and projects are essential. Public speaking or training delivery experience would be beneficial.
Main roles & responsibilities:
You will be responsible for stakeholder engagement across Ygam’s portfolio of programmes. You will develop long lasting relationships with schools, colleges and children’s services, promoting Ygam’s work and recruiting delegates to our workshops.
You will work across the programme team, developing relationships throughout the UK, training professionals to understand the impact and risks of gaming and gambling. You will also be responsible for promoting and marketing the work of Ygam at conferences and events.
You may, on occasion be required to arrange and deliver our City & Guilds assured workshops, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.
The client requests no contact from agencies or media sales.
CARE International is a leading humanitarian organisation fighting global poverty. Founded in 1945, we seek a world of hope, inclusion, and social justice, where poverty has been overcome and all people live in dignity and security. Today, we operate in over 100 countries around the globe to save lives, defeat poverty and achieve social justice. We place special focus on women and girls, because women’s rights are human rights, and we know that we cannot overcome poverty until all people have equal rights and opportunities. CARE is non-religious and non-political, allowing us to deliver humanitarian and development assistance to anyone in need regardless of race, gender, ethnicity, age, religion, political view or sexual orientation.
With a refreshed organisational strategy and a new Chief Executive, it’s a great time to join CARE as we embark on an exciting period of growth and change. After a period of challenge and transition we are in a stronger position. Your work reforming the risk and control environment, and delivering a long-term financial strategy, and a comprehensive Financial Improvement Plan, will create the enabling environment for the organisation to achieve its strategy goals. Your commercial acumen and financial analysis and planning ability will support ensuring we diversity our income and create a sustainable financial base, whilst driving a locally led development agenda.
We are looking for someone who is excited by the opportunity and challenge to deliver these improvements and can offer a clear vision and drive the creation of an efficient strategic value add finance, compliance, and governance department. As a member of the Senior Leadership Team and a key organisational leader, you will also have a strong role to play in building a positive, enabling, anti-racist, inclusive culture alongside your SLT colleagues and the Board of trustees.
A strong CARE International UK is needed now more than ever to influence for change in the UK and support our mission around the world.
Recruitment timings:
· Application deadline: Sunday 26th May
· Shortlisting: Monday 10th June
· 1st stage interviews: w/c 17th June
· 2nd stage interviews: w/c 24th June
To apply please send your CV and supporting statement by Sunday 26th May via the link. The supporting statement should be 2-3 pages maximum addressing the person specification and your motivations for wanting to join CARE International UK and make it the best it can be.
We are proud to exclusively partner with Allen Lane on the recruitment of this role. Please visit the Allen Lane site to find out more. For an informal conversation about the role, please contact Bryony Thomas via the agency site.
Ref 6714
Save the Children UK has an exciting opportunity for a dedicated individual to join us as our Head of Partnership Management to lead impactful partnerships that deliver lasting change, through influencing and advancing our partner relationships for the good of children everywhere.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting change for millions of children, including those hardest to reach.
About you
As our Head of Partnership Management, you will lead a dynamic team responsible for managing our existing partnerships, driving sustainable income growth, and amplifying our impact. Your strategic direction will be instrumental in maximising the value of each partnership, securing vital resources, and ultimately delivering greater impact for children worldwide.
In this role, you will be accountable for:
- Strategic Leadership: Provide vision and direction to the Partnership Management team, ensuring we remain leaders in impactful partnerships with the private sector.
- Team Leadership: Lead and support a team of Partnership Managers, fostering growth and maximising the holistic value of partnerships.
- External Engagement: Represent Save the Children UK externally, driving our profile and networks with key organisations and stakeholders.
- Internal Collaboration: Collaborate across departments to maximize the value of Save the Children in our partnerships and ensure alignment with organisational goals.
- Operational Delivery: Oversee budget management, resource allocation, and strategic planning to achieve partnership objectives effectively.
To be successful, it is important that you have:
- Proven track record of leading seven-figure partnerships with global businesses.
- Experience influencing and delivering results cross-organisationally in a large complex organisation.
- Strong leadership and influencing skills at senior levels.
- Experience in team leadership and strategy development.
- Excellent written and presentation skills, including the ability to engage at CEO level.
- Exceptional interpersonal skills for effective networking and negotiation.
- Understanding and application of commercial and financial principles.
What we offer you:
- Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Closing date: 19th May 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
About Us
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
This role supports strategy and implementation of behavioural change best practice in our country programmes with a focus on gender-transformative approaches and reaching key populations and vulnerable groups such as adolescents, people in extreme poverty, people living with disability, and those with low-literacy.
This role will provide focused technical assistance to MSI country programmes, supporting formative analysis, strategy development, coordination, capacity strengthening, mentorship, and implementation of gender-transformative and inclusive programme activities for behaviour change. It will also support donor and fundraising teams within MSI to include appropriate GESI language and best practice approaches into new proposal design.
The GESI Programming Specialist will also work with the Evidence and Impact team to document and share successes and challenges in gender and inclusion programming and support the dissemination of best practice approaches. The learnings and outcomes generated from key projects will be used to strengthen gender equality and social inclusion programming across MSI’s global partnership, significantly contributing to delivery of MSI’s 2030 strategy.
This role reports to the Head of SBC and Inclusion in the Technical Services Department, which supports gender, inclusion, and SBC programming across MSI.
About You
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.
To perform this role, it is essential that you have the following skills:
- Highly skilled in designing and leading behaviour change initiatives with a gender-transformative focus.
- High level understanding of “Do No Harm” principles, gender mainstreaming and gender equality and social inclusion principles and methodologies, including disability inclusion.
- Skilled in translating research insights into practical, workable programming approaches. Ability to synthesize information from multiple sources.
- Excellent English written communication skills and a high ability to organise and present information in a compelling, easy to understand and practical way, to both high-level donor audiences as well as in-country teams and stakeholders.
- Ability to design, facilitate & lead participatory training sessions.
- Strong networking and interpersonal skills.
- Able to multi-task, problem solve and prioritise to manage multiple and competing demands from internal and external clients.
- Can use PowerPoint, word, excel to high standard to create impactful and persuasive presentations and resources.
To perform this role, it is essential that you have the following experience:
- Significant technical experience at an advisory level in social and behaviour change programming, with a focus on gender equality and inclusion. Must include project design and implementation, and technical assistance in the health sector, preferably in SRHR.
- Significant experience developing and embedding gender-transformative SBC strategies in an international development context.
- Experience at a regional or global level is an advantage, especially in building best practices and motivating teams to adopt tools, new ways of working.
- Demonstrated ability to ensure gender mainstreaming and social inclusion integration in project design, implementation, and M&E.
- Demonstrated capacity strengthening experience, including developing and conducting trainings, mentorship, and coaching of government, local, and community partners.
- Familiarity with formative research and monitoring and evaluation methodologies and approaches and ability to interpret data for decision making and inform programming and strategies. Experience designing, conducting, and using gender equality and social inclusion analysis preferred.
- Familiarity with social and behaviour change communication and social norms theories and approaches and substantial experience with mainstreaming gender and/or disability into SBCC.
Formal education/qualification
- Degree in relevant field (public health, gender studies, disability, and inclusive development etc.) and 5-7 years of relevant technical experience
Personal Attributes:
We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity.
For this role, we’re looking for an individual who is:
- Pro-Choice and committed to the MSI mission
- Can work with autonomy while still being collaborative, prioritise tasks appropriately, and positively influence others.
- Confident self-starter, highly proactive and participative in meetings and conversations. Comfortable with acting as role model amongst colleagues and leading the way on SBC and GESI
- Ability to be strategic, flexible, and adaptable with proven capacity to respond effectively to all levels of staff. If works needs to get done, will get it done, delivering on time and to a high standard meeting needs of different audiences.
- Cross-cultural sensitivity and ability to work effectively in different socio-cultural contexts.
- Happy to review learnings when things don't go as planned or outcomes are not as expected and learn and adjust accordingly. Actively seeks out feedback on their performance (both results and behaviours) with a view to continuously learning and growing own skills.
- Flexible and adaptable and can deal with ambiguity or challenge comfortably, remaining calm under pressure
- Willingness and ability to travel to MSI countries (5-6 trips of between 3-5 days duration per year)
For more information about the role, please view the job description and person specification on our website.
Location: London Support Office (hybrid working) or where any MSI country programme operates.
Full-time: 35 hours a week, Monday to Friday (UK contracted hours).
Contract type: 2 year fixed term contract.
Salary: £40,000 - £51,000 per annum for UK based candidates. Discretionary bonus + benefits.
Salary band: BG 9
Closing date: 31st May 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.
For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
Position: Head of Internal Communications and Engagement
Contract: 1 year fixed term contract. (There may be the possibility to further extend the contract end date and this will continue to be reviewed while the successful candidate is in post)
Hours: Full-time (35 hours a week)
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £60,946 - £66,695 per annum plus excellent benefits
Salary Band: Band H3
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Achieving a high level of engagement with our people is key to achieving our ambitious goals. We’re looking for a strategic thinker, effective influencer and outstanding planner to lead our high performing internal communications and engagement function.
At a time of transformative and exciting change within the organisation, this role will be responsible for developing internal communications and engagement initiatives that inspire people and drive cultural change.
This is an exciting, challenging opportunity. And is ideal for an enthusiastic and proactive individual with excellent interpersonal skills and experience in communicating strategically to an internal audience.
The post-holder will have a central role in ensuring all of our people feel engaged, valued and well informed, and have a voice which is heard.
Responsible for the delivery of a UK-wide internal communications and engagement strategy that supports our organisational strategy, this role will seek to continually improve our engagement and communications approach, including the use of new technologies and innovations.
The role will be responsible for internal communication channels and resources, such as our intranet, virtual strategic updates and e-newsletters.
As a member of our Leadership Group, you’ll also actively contribute to the strategic leadership, planning and policy formulation of the MS Society as a whole.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Please note this is a fixed term contract for 1 year. There may be the possibility to further extend the contract end date and this will continue to be reviewed while the successful candidate is in post.
Closing date for applications: 9am on Monday 27 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
No agencies please.
Position: Equality, Diversity and Inclusion Trainer (or EDI) – Behavioural Change
Hours: Part-time (28 hours/or 4 days a week)
Contract: 12 months fixed term contract
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £28,521.60 - £32,346 per annum (FTE £35,652 - £40,545) plus excellent benefits
Salary Band: Band E2
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you passionate about helping organisations to improve their culture through EDI training and awareness raising?
We’re looking for an enthusiastic and passionate person to join our EDI team. This is a new role that aims to support the co-creation of a sustainable EDI training solution that delivers our ambitious strategic plans for improving our working and volunteering culture.
The training will also support behavioural change in both of these communities. Through the creation of safe, brave spaces, you’ll be raising the awareness and knowledge of EDI related topics for both our staff and volunteers.
You’ll be pivotal in helping us to design, deliver and evaluate a training offer which meets our EDI training needs. In addition, your expertise will support other training programmes associated with behavioural change.
As a result, our colleagues and volunteers will grow in confidence by equipping them with the tools to be active allies. You’ll build knowledge and awareness to support our ambitions to create a fully inclusive culture.
To be successful in this role you’ll bring a wealth of industry experience including; expert knowledge of organisational development and EDI best practice along with examples of developing co- created learning solutions.
This activity will involve rolling out training solutions to scale and geographical dispersed individuals so you should have excellent communications and interpersonal skills, and be solutions focused. Project management experience would be advantageous for this role.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Please note this is a part-time role 28 hours/or 4 days a week. And this is a fixed term contract for 12 months, which is expected to commence in August 2024.
Closing date for applications: 9am on Friday 24 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£26,750, plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Muswell Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£23,933 plus OTE Bonus
Location
Muswell Hill
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Can you inspire a movement of volunteers and staff to stand alongside families with young children?
Do you have the skills and experience to oversee the support and development for 180 charities working across the UK?
We are seeking an impressive, values-based leader with the energy, humility and compassion to equip the sustainability and impact of our Home-Start federation.
Job Title: Director of Network Impact
Location: Remote (travel to Leicester Office & other locations where necessary)
Contract: Permanent
Hours: Full time (36 hours per week)
Salary: £75,000 (FTE salary)
Reports to: CEO
Manages: Head of Quality & Safeguarding, Head of Practice & Development, Impact Manager
About Home-Start UK
Home-Start is there to ensure that no parent or carer feels alone as they seek to give their children the best possible start in life. With our distinctive offer of volunteer-led home visiting support, Home-Start offers emotional and practical support to parents and carers with young children facing challenges in life such as isolation, poor mental health and poverty.
About The Role
At the heart of Home-Start is an inspirational network of 180 charities supporting over 43,000 families each year in communities across the UK. Home-Start UK is the central body in this network – supporting local Home-Starts and working to build national partnerships and profile. As a federation, we are a powerful combination of local charities close to the needs of communities alongside a UK-wide presence, voice and influence.
The last few years have been so intense for families. The pandemic left a long shadow on children’s development; the cost-of-living crisis is forcing parents to make the most impossible trade-offs; and there has been an erosion of services available at the earliest moments of a child’s life. As the Director of Network Impact at Home-Start UK, your role is to help equip our Home-Start network to face into all of these challenges.
As an established senior leader, you will have with a track record of managing complex relationships – possibly, but not necessarily, within a federated or networked environment. You will have achieved significant impact in relevant aspects of the role, bring credibility in relevant fields, and professional experience of safeguarding and child protection.
This is a compelling opportunity to join Home-Start UK and help build the sustainability, quality and impact of local Home-Starts. You will be joining a committed talented team at Home-Start UK, ambitious for growth and a supportive, flexible working environment. We are excited to hear from you in this exciting leadership role at such a crucial time for families and children.
Closing date for applications: Monday 27th May 2024.
First round interviews will take place the week commencing the 10th June.
A final second round is scheduled for 17th/18th June.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Home-Start Horizons is committed to equality of opportunity and diversity. We wish to encourage applications from all parts of the community we work in, irrespective of race, colour, gender, disability, age or sexual orientation.
This is a UK wide role and applicants are eligible to apply from across the UK. We will be flexible to your working needs. Should you have any difficulty completing an application please contact us so that we can find a solution that will enable you to apply. Should you be invited to an interview all your interview questions and/or tasks will be sent to you beforehand so that you can prepare and we will aim to be as flexible as possible to accommodate an interview time that suits you.
Home-Start UK, a charitable company limited by guarantee. Company No. 5382181. Charity No. in England and Wales 1108837 and in Scotland SCO39172.
No agencies please.