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Page 1 of 23
Remote
£28,000 - £35,000 per year
Full-time
Permanent
Job description

Business Development Officer – London, South East and East of England

Role purpose:

  1. Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 
  2. Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 
  3. Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

Key responsibilities:

Retain and grow existing centre relationships 

  • Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 
  • Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 
  • Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 
  • Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 
  • Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

Generate and convert new business 

  • Identify and research high-potential leads across your allocated sectors (e.g., secondary, FE, community) using BI and CRM insights, sector intelligence, and marketing-generated activity. 
  • Plan and deliver proactive outreach activity via a Sector Development Plans. 
  • Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 
  • Support new centre onboarding, from initial conversations through to registration and early delivery support. 
  • Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

  • Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 
  • Ensure every interaction reflects the Leadership Skills Foundation’s values. 
  • Maintain consistent and accurate records of communications, registrations, and engagement history. 
  • Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 
  • Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data and insight to drive decisions 

  • Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 
  • Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 
  • Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

Collaborate across teams and support innovation 

  • Work closely with key teams to coordinate campaigns, messaging, and respond to customer feedback. 
  • Feedback insight from centres to inform programme development and sector-specific improvements. 
  • Contribute to team planning meetings, training sessions, and department-wide initiatives. 
  • Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

Skills, experience, and knowledge

Essential 

  • Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  
  • An understanding of education systems in the UK.
  • An understanding of initiating prospect engagement, business development strategies and meeting sales targets.
  • Strong interpersonal and communication skills.
  • Experience of working on own initiative and being a self-starter.
  • Confidence in presenting externally to customers and partners.
  • Experience of working with sales forecasting tools and Management Information systems.
  • Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making.
  • Ability to present information concisely using Microsoft Office programmes.
  • An ability to network, influence and build relationships with key stakeholders and customers.
  • An ability to convert external relationships into long standing customers results.

Desired

  • Previous experience in a sales environment.
  • An understanding and passion for leadership skills development and the value it provides for young people and centres. 
  • Excellent customer service skills.
  • An understanding of awarding bodies and their operating landscape. 

There are numerous benefits that are available to you as a member of Leadership Skills Foundation.

In addition to working for an organisation that is forward thinking with a clear commitment to your wellbeing, we also offer an array of both contractual and non-contractual benefits as outlined below.

Contractual benefits:

  • Standard 36 hour working week.
  • 25 days annual leave rising to 30 days per year after completion of five years’ service.
  • Automatic enrolment into NEST Pension scheme after three months, with the option to join group personal pension plan with matched contributions up to five percent following successful completion of probationary period.
  • Agile/flexible working.
  • Home working.

Non-contractual benefits:

  • Discretionary extended Christmas break.
  • Vitality Health Care Plan following successful completion of probationary period – with the option to add family/significant others at reduced rate.
  • Meaningful and regular one-to-one system as part of a structured personal development process.
  • Sight test and eyewear financial support.
Application resources
Posted by
Leadership Skills Foundation View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 02 June 2025
Closing date: 22 June 2025 at 23:30
Tags: Business Development, Education

The client requests no contact from agencies or media sales.