Business development manager jobs in hackney, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: W/c 16 June
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a dynamic and creative fundraiser to support activity across community and events fundraising. The role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and deliver impactful events as well as grow our income through individual giving.
About Us
The Brompton Fountain is the children’s charity at Royal Brompton Hospital - a world leading specialist centre for complex heart and lung disease. We work in partnership with the teams on the wards, paediatric intensive care unit (PICU) and in outpatient clinics. Our charity provides support and resources for patients, families and staff, as well as funding lifesaving medical equipment, accommodation - so that parents can stay close to their child during an admission, toys and entertainment for the playroom and improvements to the facilities to create the best possible environment for families to promote their wellbeing during what can often be a very challenging time. In collaboration with the hospital trust and the NHS we also fund research projects and develop new initiatives for babies, children and young people with heart and lung conditions.
About You
Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact.
Main Duties and Responsilbilties
Community and Events Fundraising
• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.
• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.
• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.
• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.
• Lead on generating income through supermarket schemes. • To represent the charity when required in schools, engagement events and cheque presentations.
Individual Giving
• Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships.
• Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship.
• Maximise engagement and retention of individual supporters (giving at lower to mid-level) by prompt thanking, excellent stewardship and building effective donor journeys.
Supporter Care
• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship ensuring they receive the information and support needed to maximise their fundraising potential while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.
• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.
• Maintain our CRM database ensuring accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws.
Administrative and Financial Support
• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.
• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.
• Overseeing our online shop.
Marketing and Communication
• Create engaging materials (posters, leaflets, stories etc), social media content and e-newsletters to inspire participation in fundraising activities.
• Produce impact reports and collate information for the HOF to support fundraising initiatives and grant applications.
• Ensure fundraising and associated webpages are kept up to date. Team Collaboration
• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.
• Support the CEO and team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
• Any other duties as required by the Head of Fundraising.
Additional Information
Salary is £30,000 - £32,000 per annum (DOE). The role covers 37.5 hours per week. Two days per week working in our charity office at Royal Brompton Hospital - London, and the remaining hours to be worked remotely. Occasional evening and weekend work subject to our events calendar. Exact working pattern to be discussed at the interview stage.
One-year fixed term contract with the potential to extend contract length subject to performance and funding.
A full driving licence or the ability to travel to events and meetings within London and the South East is essential.
Applicants must be eligible to live and work in the UK to apply for this position.
The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity). Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.
The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield Hospitals (part of Guy's and St Thomas' NHS Foundation Trust) for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above
Benefits
• Flexible working hours to balance home / work life
• Time off in lieu for evening and weekend work
• Home office set up including phone, laptop and printer. • Pension scheme.
• Training and development with career progression opportunities.
• Reasonable expenses paid for offsite meetings and activities
• 27 days holiday entitlement plus 8 bank holidays
• Blue Light Card: enjoy discounts both online and in store across various outlets.
The client requests no contact from agencies or media sales.
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
This is a key role within the Executive Leadership team, with accountability for Finance, Procurement and IT at the Globe. You will work collaboratively with the CEO and Executive leadership team to drive strong business as usual delivery, and provide provide balanced insight to Executive Leadership Team and the Senior Leadership Group so that they can take responsibility for questioning routines and rituals, and for streamlining processes that improve efficiency.
The Finance Director is the lead on the Audit and Risk Committee (ARC) and is a key part of other relevant committees. You will also attend and report at Board meetings, developing strong working relationships with Board members, the Artistic Director, Executive Leadership members, members of the Senior Leadership Group (SLG), the Finance and Procurement team, the Globe’s IT contractor, and colleagues throughout the Globe.
The skills:
· Chartered Accountant.
· Extensive Director level business experience in a complex organisation.
· A strategic thinker with entrepreneurial instincts
· Demonstrable experience in managing contracts.
· Experience within the charities sector including understanding of the relevant accounting, taxation and other regulatory requirements this presents.
· Empathy with the work, aims and mission of the Globe including an appreciation of the balance between the charitable purpose and commercial imperatives.
· An effective and flexible leadership and management style with demonstrable ability to inspire, motivate, coach and develop a team.
· Credibility and authority to work effectively and liaise internally with senior staff and externally with Trustees and other stakeholders.
· An excellent negotiator and influencer with string emotional intelligence and good communication skills.
· Analytical problem-solving ability with the appetite and energy to evaluate, challenge and change the status quo.
· Experience in financial and risk compliance and governance issues.
· Accessible and inclusive report writing and presentation skills demonstrated as a part of Board level reporting.
· Positive, determined, pragmatic, and resilient – able to inspire confidence and respect.
· The ability to work flexibly in a creative, fast-moving environment and understand the importance of artistic risk taking and to respond positively to it.
· Experience in, or a personal interest in the arts, heritage/museum, or creative industries.
· Experience of managing IT contracts or IT staff.
The team:
The Finance Department provides timely and accurate financial information to key stakeholders while protecting Shakespeare’s Globe assets and ensures compliance with laws and regulations in relation to financial and taxation matters. Serving as a key partner on topics requiring economic, financial and value for money inputs and expertise, the Finance Department manages Accounting and Financial Reporting, Tax, Banking Relationships, Procurement, Financial Risk Management, Contracts, Management Reporting, and external audit partners
Shakespeare’s Globe:
We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.
To apply:
For more information, please download the job description from our website. To apply, please complete the online application form by 9:00am on 2 June 2025.
We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have any queries on the application process or online form, please get in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project Officer – Active Journeys
London, East & South-East
£28,831 per annum (pro rata for part time hours)
Ref: 08REC
Full Time 37.5 hours per week – happy to talk flexible working
Base: Hybrid, with travel around London, East & South-East
About the role
Are you passionate about active travel and community engagement? This is an exciting opportunity to become part of the Active Journeys team at Sustrans, based in the London, East and South-East region. As a Project Officer, you will play a dynamic role in delivering a variety of walking, wheeling, and cycling projects that make a real difference to people's lives.
In this varied role, you will be responsible for planning and delivering practical activities for young people in schools, supporting the implementation of School Streets to create safer and healthier environments, and working closely with the National Cycle Network and Infrastructure teams on community engagement for related schemes. You will engage with a broad range of internal and external stakeholders, building strong relationships to ensure the successful delivery of projects, and will also be responsible for integrating Sustrans volunteers into your work to help maximise impact and community involvement.
This role requires regular travel within the region and the flexibility to work on-site at various project locations on behalf of Sustrans.
About you
You should have experience working with schools and/or community groups, which may include voluntary work. You’ll be confident managing small projects while also contributing effectively as part of a team and building collaborative relationships. We’re looking for someone who understands active travel and the challenges faced by communities experiencing inequalities. You should also have a good understanding of behaviour change theories, safeguarding principles, and health and safety legislation, including conducting risk assessments.
Strong written and verbal communication skills are essential, along with the ability to work across multiple projects and lead group workshops. You will be proactive, able to manage your own workload, and confident in solving problems as they arise[JB1] .
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
-
We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 08 June 2025.
- Interviews will take place in via MS Teams during the week commencing 16 June 2025
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
[JB1]Different fonts her and in paragraphs below. Not sure which we use for adverts.
Careers and Employability Adviser
We are looking for an experienced Careers and Employability Adviser with extensive knowledge of working with care experienced young people (16-26) to guide and support young people in their professional development to help them reach their full potential.
Position: Careers and Employability Adviser
Location: London Waterloo (twice a week based in Lewisham)
Salary: £34,900 per annum depending on experience
Contract: Full-time, permanent, 37.5 hours per week (Monday to Friday)
Start date: July 2025
Benefits: 27 days holiday per year PLUS the 1st Friday of every month is a half day. Pension and contributions are payable 3% after 3 months of service, employee assistance programme.
Closing Date: Friday 6th June at 11.59pm.
About the role:
As a Careers and Employability Adviser, you will be able to demonstrate a real passion for making a difference in your client’s lives. You will possess the ability to build trusting relationships quickly, broaden horizons, and encourage young people to be aspirational.
You will be working for a charity that really makes a difference in the lives of young care leavers. Wherever they’re coming from, they help to open doors and give them the skills, confidence, and inspiration to realise their full potential.
Main duties and responsibilities
- To provide individual Information Advice and Guidance (IAG) support to young people on the programme.
- To identify opportunities for work that match participants’ interests and abilities.
- Support the delivery of various Programmes.
- To assist young people in their search for employment in outreach locations.
- To maintain a client-centred approach and be sensitive to the needs of a diverse client group.
- To compile and maintain accurate records and collect monitoring data for the project.
- To support the delivery of milestones and outcomes relating to those agreed upon with our partners.
- To provide progress information to line management as required.
- To attend and participate effectively in internal and external meetings.
About you:
To be successful in the role of Careers and Employability Adviser you will have resilience, a belief that there is always a way forward and an innovative approach to youth engagement.
If you have the experience and skill set that meets the requirements in this job advertisement, then apply today and enjoy a job that really makes a difference in the lives of young people!
Experience, Qualifications and Skills
- At least 2 years’ experience working with disadvantaged youth groups to transition them into employment
- Excellent communication skills, both written and oral.
- Experience working with vulnerable young people.
- Resilient, positive, and comfortable working effectively with complexity.
- Experience in delivering training sessions to young people.
- A good understanding of safeguarding responsibilities and risk assessment.
- Ability to work on own initiative as well as collaboratively with the rest of the team
- Empathetic, engaging, and innovative – the ability to present and to be motivational.
- Flexible approach yet able to maintain clear boundaries with clients once contracted.
- Strong organisational, timekeeping and record-keeping skills.
- Good IT skills required including recording of database entries.
- Ability to effectively communicate and relate to young people with varying levels of educational attainment, attention spans and motivation.
If you have the experience and skill set that meets the requirements in this job advertisement, then apply today and enjoy a job that really makes a difference in the lives of young people!
You may have experience in areas such as Careers Officer, Careers Manager, Careers Specialist Advisor, Recruitment Support, HR & Recruitment, HR generalist, HR Adviser, Human Resources Advisor, Human Resources Administrator, HR Business Partner, People Advisor, HR Assistant, HR Officer, HR Specialist, HR Coordinator, HR Consultant, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About Us
Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.
The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.
This is an exciting opportunity for someone who wants to make a difference and is passionate about using data to change lives.
About the opportunity
As an Impact Analyst, you will work within a team across multiple social impact projects. An example of one of the programmes you will become a key part of delivering is the Single Homelessness Prevention Service (SHPS) which is a programme that prevents the next generation of rough sleepers.
The programme supports people to sustain an existing tenancy by negotiating with landlords/ family members, or providing coaching to empower people to do so. Where needed, we help them to find and secure a new home, typically in the private rented sector. SHPS services also seek to prevent the mental trauma associated with homelessness by preventing the escalation of the homelessness journey to crisis point.
Responsibilities
Your responsibilities will include.
· Overseeing all data related aspects of the programme including data collection, extraction, cleaning, analysis, reporting, and presentation.
· Manage all Power BI reporting tables and system with support from central teams.
· Gathering and analysing quantitative and qualitative data to measure the impact of service innovations for the programmes you are working across. Produce regular reports and insights that aid decision making to continuously improve programme design.
· Taking initiative to propose and implement relevant analyses to the project to maximise positive impact for participants with the programmes you are supporting.
· Building relationships and working at times directly with Delivery Partners (VCSE organisations who are delivering the frontline services for the programme) to ensure they are able to use the data systems accurately and effectively,
· Identifying opportunities for process automation and improving utilisation of management data by colleagues across the programme.
· Work with system developer to manage system changes and improvements.
· Lead the set-up of a new database and associated new contract mobilisation activities.
· Provide research and data to support the development of new interventions.
· Produce monthly board packs for programmes and provide minutes of meetings.
· Support bid submissions with development and growth leads.
· Engaging with other analysts across BOP to share learnings from your own project and implement learnings from other projects in your own.
Competencies
To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:
· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities. You look for patterns and ask questions that nobody else has thought to ask.
· Data and Analytical Skills: You are good with numerical data and analysis and are able to accurately assimilate information and develop critical insights to inform decisions.
· Passion and desire to make a positive difference to the lives of vulnerable people.
· Problem Solving: You can make sense of something complex and recommend practical solutions.
· Adaptable: You can adapt easily to changes in work. You are flexible and act as an advocate for change.
· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.
· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.
· Relationship Building and Teamwork: You can build credible and trusting relationships both internally and externally.
· Attention to Detail: You are detail focussed and you ensure the work you produce is accurate and of a high quality.
· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.
· Previous Power BI experience would be advantageous.
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.
• We offer a Salary Sacrifice Pension Scheme.
• We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.
• We also offer Private Medical Insurance on successful completion of your probation period.
• You will be able to access Learning and Development opportunities.
PLEASE NOTE: We are only accepting applications through our recruitment platform Applied.
First round interviews are likely to take place w/c 2nd June
We're a not-for-profit social enterprise. We work with partners to create people-powered partnerships that get better outcomes for people & the planet




The client requests no contact from agencies or media sales.
The Talent Set is delighted to be supporting the search for an Executive Director (Fundraising) for a growing international development charity, focused on children and young people.
Executive Director (Fundraising)
International Development
Salary: c.£90,000 dependent on experience
London with hybrid working
As Executive Director you will lead the UK office, working closely with an engaged board of trustees to maximise new opportunities for fundraising and leading a small but talented team to increase the profile of the organisation.
The core focus of the role is to lead the fundraising initiatives and enable long term, sustainable growth but as the most senior member of UK staff you will also oversee the governance, financial management and operational compliance of the UK office.
Organisationally there is great ambition to further grow their reach and impact, with the UK office playing a vital role in fundraising to support this. They already work with some fantastic partners and funders, with ambitions to scale and reach new audience (largely with a focus on high value funding sources such as HNWIs, trusts, family foundations and corporate partners.
As Executive Director you will:
- Strategically lead the fundraising and marketing campaigns of the UK office, with a focus on securing and retaining support from new audiences, predominantly focused on high value income streams.
- Develop and implement the long term fundraising strategy, balancing new business and retention whilst enabling the uplift of existing partners/donors.
- Provide inspirational leadership to a skilled team of reports, remaining operational where needed to ensure robust engagement and stewardship of supporters.
- Contribute to the overall development of the charity by raising the profile and increasing brand visibility in the UK.
- Lead the operational management of the UK office, ensuring compliance and best practice.
The role would best suit:
- An senior fundraiser with a demonstrable background in high value fundraising across major donor, trusts, family foundations and corporate partners.
- An individual with strong knowledge and understanding of the UK fundraising landscape, with the ability to identify new opportunities whilst deepening the engagement of existing supporters.
- A skilled people manager, able to effectively lead and small and developing team whilst also reporting to the board and collaborating closely with international peers and offices.
- Someone with the ability to straddle strategic and operational duties as needed, remaining close to donors/partners and effectively establishing and developing funder relationships.
Please get in touch as soon as possible to express an initial interest, the deadline for applications (CV and cover letter) is Friday 30th May.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Are you happy to meet & talk to employers and help match people into employment?
If so, we would like to hear from you!
South East London Mind’s Individual Placement and Support (IPS) Employment Service helps people with mental health needs back into work. We aim to increase the number of people moving into paid employment from Community Mental Health Teams.
We are currently seeking two permanent IPS Employment Specialists to work as part of our team in Greenwich. You will deliver the IPS approach (for which training will be given).
We welcome applications from all experience levels and backgrounds. What you will need is the ability to motivate and build relationships with participants, strong organisational skills, the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a health condition can work.
What we’re looking for:
Relationship building with employers: Ability to initiate and develop relationships with a variety of individuals and be able to engage employers using a variety of methods such as via telephone, online platforms or face-to-face in the community.
Record keeping: Strong attention to detail, ensuring accurate and timely recording of case notes and data, essential for monitoring progress and achieving targets.
Collaboration: The ability to work seamlessly within a multidisciplinary team, forging connections and enhancing the overall care experience for participants.
Perseverance: The determination to overcome setbacks, find solutions, and continue advocating for participants’, even in the face of challenges.
Innovation: Bringing fresh ideas to the table, exploring creative ways to break down employment barriers, and promoting inclusive practices within the workplace.
The successful candidates will work in line with the 25-points fidelity scale.
More information about IPS Employment support is available on our website.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Monday 26th May (11:59pm)
Likely interview date: Week beginning 9th June
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
With oversight by the Director of Science and Regulatory Affairs, you will support the collection, preparation, organisation, and use of the Science team’s key information resources which contribute to ensuring that our work and external communications are underpinned by accurate and robust evidence.
You will support the Science team in inputting to marketing and fundraising efforts as well the preparation of press releases and other forms of external communication. Your work will contribute to ensuring that the organisation’s advocacy, media and supporter communications are based on accurate, evidence-based science.
You will also work with the organisation’s press and media function to help maintain the quality of media coverage relating to animal testing and animal-free science. In collaboration with colleagues, stakeholders, and partners you will work to support research and contribute to the production of high-quality scientific material which can be used to advance the agenda to end all animal testing, including through the provision of the organisation’s digital education service.
Key responsibilities:
- Support the preparation, organisation, and maintenance of key Science team information resources which underpin our work and provide support for their use across the organisation. This includes responsibility for maintaining a well-organised central knowledge base to ensure our work is easily tracked, accessed and referenced.
- Support and input into research and contribute to the production of high-quality scientific material, including briefings, reports, presentations, posters, and summaries of the latest developments to support the Science team’s work. Contribute to the preparation of accurate and timely press releases and support increased media coverage for our organisation.
- Support the preparation and maintenance of up-to-date briefings for internal and external use on emerging trends and latest developments in non-animal approaches, as well as helping to maintain the organisation’s specialist expertise in key regulatory toxicology topics.
- Contribute to raising awareness across the organisation on animal testing issues and the work of the Science team.
- Provide support to the Director, and Deputy Director, of Science & Regulatory Affairs on regulatory toxicology and other scientific issues, as required.
- At the request of the Deputy Director of Science & Regulatory Affairs, undertake any other duties consistent with this post.
Personal attributes needed for this role are: Essential Skills and Personal Qualities
- Ability to assimilate scientific information and describe it this succinctly and with clarity for the lay person.
- Ability to search for, select and critically analyse large amounts of scientific information.
- Excellent interpersonal and team-working skills.
- Excellent written and verbal communication skills, including presentation skills.
- Ability to work flexibly and independently as required.
- Excellent organisational skills including an ability to prioritise and manage multiple tasks with clear attention to detail.
- Strong commitment and ability to build strong, mutually beneficial relationships with colleagues across the whole organisation.
- Good working knowledge of Microsoft Office packages.
- Commitment to animal protection and support for the vision, mission and values of Cruelty Free International.
Experience and Knowledge
- Experience of animal testing and/or non-animal methods.
- Demonstrable experience of delivering on research projects.
- Excellent track record of assimilating scientific information, drafting accurate and robust scientific reports and briefings, as well as web copy and articles.
- Experience of presenting complex scientific information to internal and external audiences at events and meetings.
- Experience of digesting complex technical information to advise colleagues and external partners.
- Experience of successful networking with external colleagues, stakeholders and partners.
Education and Professional Qualifications Required
- Post or graduate qualification in the biological or chemical sciences or qualified by relevant work experience.
Desirable Criteria
- Experience in regulatory affairs and/or toxicology.
- Familiarity with regulations governing toxicity tests, particularly for chemicals and pharmaceuticals.
- Familiarity and personal interest in opposition to animal testing.
- Familiarity with the charitable and not-for-profit sector.
- Interest in science communications
Applications are to be emailed and must include a current CV and a written statement of not more than 400 words that demonstrates suitability for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About SPANA
SPANA is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.
About this role
SPANA’s mission is to transform the welfare of working animals in a world where animals, people and the environment are respected and thrive. This is an exciting time to join us, as we grow and expand our global programmatic work and team.
The Head of Programmes will lead SPANA’s development of a high quality, innovative partnership programme portfolio that delivers immediate and lasting change for working animals.
This is a pivotal leadership role at the heart of SPANA’s global impact. You will be responsible for ensuring that SPANA programmes are designed and delivered in alignment with the organisation’s 2023-2027 strategy, mission and vision. With a focus on driving operational, programmatic and technical excellence, you will provide high-level oversight across our diverse programme portfolio. The role also strategically balances programming across the nexus of animal welfare, the environment and sustainable development and embraces the One Health approach, fostering impactful and sustainable outcomes.
Salary, contract and location
This is a full-time (34.5 hours per week) permanent role. This role is UK based, with regular attendance (approximately 1-2 times per month) in our London office. The salary for this role is approximately £55,000-£60,000, dependent on expereiunce. SPANA is also pleased to offer employees benefits including a generous company pension scheme and health care cash plan.
Further details and how to apply
Please review the job description for full details. To apply, please email a CV and cover letter outlining how your skills and experience meet the requirements of the role. Applicants must have the current right to work in the UK.
Applications will be reviewed on a rolling deadline until the role is filled.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are Career Ready
We are a UK-wide social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.
Salesforce Administator
Role purpose
As an experienced Salesforce Administrator with strong development and project delivery skills, you'll be the go-to expert for maintaining, improving, and scaling our Salesforce platform to support service delivery, reporting, and insight. You'll work closely with colleagues across teams to optimise systems, support data-driven decision making, and contribute to wider organisational impact.
Main responsibilities and accountabilities
· Own and manage the Salesforce support function, triaging and resolving tickets, analysing issues, and escalating as needed, while keeping users informed via our internal support system.
· Lead the delivery of Salesforce projects and enhancements, including scoping requirements, managing timelines, coordinating with stakeholders, and ensuring successful rollouts.
· Collaborate with the Business Analyst to design and build insightful dashboards, custom reports, and data visualisations to support decision-making across programmes and services.
· Configure and maintain all aspects of the Salesforce platform including custom objects, fields, workflows, validation rules, page layouts, profiles, permission sets, and user management.
· Maintain data integrity by managing imports, exports, de-duplication, and regular audits to ensure clean, consistent, and reliable information across the system.
· Conduct system testing, regression testing, and coordinate user acceptance testing (UAT) for all Salesforce updates and enhancements, including those from seasonal releases.
· Support the creation and integration of FormAssembly forms with automated workflows and ensure secure, accessible data capture processes.
· Develop and maintain up-to-date technical, configuration, and process documentation to support internal knowledge transfer and business continuity.
· Deliver onboarding and ongoing training for users, run workshops, and provide tailored guidance to build confidence and promote effective system use.
· Prepare and deliver data reports for internal and external stakeholders, including quarterly performance reports for funders, local authorities, and programme partners.
· Use Salesforce data proactively to identify trends, support programme development, and contribute to our digital transformation strategic plan.
· Ensure compliance with internal data management standards and external data protection requirements (e.g. GDPR).
· Contribute to continuous improvement of our digital infrastructure, bringing in new ideas, integrations, and automation opportunities to improve efficiency and outcomes.
Person Specification
Essential skills and experience
· Proven experience as a Salesforce Administrator with hands-on configuration expertise.
· Demonstrable experience managing Salesforce projects from concept to delivery.
· Strong stakeholder management and communication skills; comfortable working with both technical and non-technical teams.
· Strong understanding of agile project management principles and tools (e.g., Microsoft Planner, Jira, Trello).
· Advanced reporting and dashboard design using native Salesforce tools.
· Experience with Salesforce declarative development (e.g., Flow, Process Builder, validation rules).
· Proven ability to document systems and processes clearly for both technical and end-user audiences.
· Understanding of data protection principles and best practice in data governance.
· Comfortable with change management, user training, and system adoption strategies.
· Experience in working collaboratively with developers, product owners, and analysts.
· Excellent problem-solving skills and attention to detail.
Desirable skills and experience
· Salesforce Platform Developer I or II certification.
· Experience with Campaign Manager, FormAssembly, Power BI, or other integration tools (e.g., Zapier, MuleSoft).
· Familiarity with Salesforce Nonprofit Success Pack (NPSP) or Experience Cloud.
· Interest in social mobility, equity, and supporting underrepresented communities.
· Experience in a mission-driven, nonprofit, or public sector organisation.
· Ability to balance technical delivery with a user-first mindset.
For full details please see the candidate pack available on Charity Job.
Timetable
Applications close at 5pm on Tuesday 20 May
Please note that the closing date may be brought forward if we receive strong applications.
How to apply
Please apply via Charity Job. You will be asked to submit your CV and to complete some application questions.
We regret that Career Ready is unable to offer visa sponsorship and candidates must be able to demonstrate their right to work in the UK. In accordance with our commitment to safeguarding, offers of employment are subject to completion of a DBS check.
The client requests no contact from agencies or media sales.
Our London, South-East & East Region has a new opportunity for an Executive Officer. You will be responsible for supporting effective grant-making across the region, helping us to distribute over £130m to good causes throughout the region.
As an Executive Officer, you’ll be part of a driven and passionate team, led by a Senior Head of Regional Funding. Within the team there are 2 Senior Grant Making Managers, 10 Funding Managers, 40 Funding Officers as well as 1 other Executive Officer. You will report into a Funding Manager and work both remotely and be based for some of the time in the London Office (located near King’s Cross Station). There will be some occasional travel to other locations across the region throughout the year.
Organising will be at the heart of your role and you will be in regular contact with the team across the region. The key duties of the role include:
· Supporting the Senior Head of Regional Funding, managers and their teams.
· Administration of our grant making database using Salesforce.
· Diary management for Senior Head of Regional Funding and Senior Managers.
· Organising, supporting and minuting a range of regular online and meetings face to face.
· Responding to customer enquiries made to the region.
· Supporting teams with stakeholder engagement.
· General administrative and facilities support.
The role is London based and there will be an expectation that Executive Officers will be based in the office around 2 days a week.
Interview Date: Week commencing 9th June – Virtual, one stage process
Location: Hybrid, flexible working, London based, Office - circa 2 days per week
On application, please align your supporting statement to the criteria below
Essential:
· Excellent organisational skills and attention to detail with the ability to plan and proactively manage competing demands.
· Excellent verbal and written communication skills.
· Experience of working in a customer facing role and working in a team.
· Good IT skills, including Microsoft Office.
· Ability to collate information to produce accurate meeting minutes.
Desirable:
· Ability to handle sensitive information with discretion and sensitivity.
· Previous voluntary or work experience in the charitable sector.
. Diary management experience.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Salary: £35,657 per year (FTE £39,000)
Working hours: 32 hours/week
Department: Commercial and Operations
Number of posts needed: 1
Location: Hybrid (75% office based, 25% home based)
Working Pattern: Monday to Friday
Reporting to: Chief Operations Officer
Contract: 18 months fixed-term
Application Closing Date: 4 June 2025
Our operations team is led by the Chief Operations Officer (COO) and includes the finance and bookings & venue teams. This is a newly created role that will report directly to the COO and work closely with the wider operations team.
Scope of role
The Senior IT & Operations Officer is responsible for leading the central coordination of IT operations, managing key relationships with two main contractors (IT and estate management), and ensuring seamless integration of IT infrastructure and estate management services. This role involves overseeing the effective and efficient functioning of both IT systems and estate operations for Toynbee Hall and Toynbee Trading, while prioritising the safety of staff and stakeholders on-site. The officer will proactively identify opportunities for improvement, resolve issues, and maintain a collaborative working environment to support business continuity, operational efficiency, and safety standards across all operational areas. Additionally, they will support the procurement of IT and estate-related items, such as IT kit, ensuring timely and cost-effective sourcing of required resources.
Responsibilities and Accountabilities
Information Technology & Systems
- Support the COO and wider SMT with all IT related strategy including procurement and streamline of new IT service provider/s. Including setting up KPIs’ and using these to assess performance.
- Manage the setup of new staff – including the procurement of equipment required for the role – this includes all communication tools.
- Managing the relationship and being the key point of contact with the technology suppliers and technology support providers.
- Identifying cost savings/efficiencies in the tech stack.
- Supporting IT KIT refresh plans and purchase, this includes audit of needs and vendor negotiations and lifecycle planning with the COO.
- Leading on regular assessment of IT and systems needs for all services and administrative staff.
Facilities, Health and Safety & General Administration
- Act as the main point of contact with our property management company. Work with the COO to escalate issues.
- Book in contractors and maintain all required documentation in conjunction with other key stake holders (property manager/agent).
- Be the escalation point for maintenance issues, liaising with the property management company to make sure that issues are dealt with in a satisfactory manner.
- Work with H&S consultants and property managers to ensure all relevant training is planned for and carried out and Risk assessments are being completed and used.
- Work with HR to ensure that all relevant training is planned for and carried out.
- Maintain records for all mandatory tests in conjunction with our property agents.
- Liaise with the Events and Venue Manager to ensure building management is always in place, keyholding, security etc.
Projects
- Manage ad hoc projects on behalf of the operations team; such as refurbishments, implementation of printer management.
General
- Building good working relationships across the organisation
- Representing Toynbee Hall to external audiences
- Developing an open and ‘critical friend’ dialogue within our programmatic work
- Undertaking any other appropriate responsibilities that may arise such as top up of franking machines, and general administrative orders as needed.
Managing Yourself
- Working toward an agreed annual work-plan meeting targets and milestones
- Prioritising and managing your workload
- Taking responsibility for your personal development and seek out opportunities for support and development
- Take part where appropriate in monitoring and evaluation planning and practice.
Essential Criteria:
- Project management experience.
- A high level of organisational skills.
- An ability to understand complex information and communicate it simply.
- Comfortable following processes and supporting other people to do so.
- Independent thought and attention to detail.
- High level expertise to use the Microsoft Office suite particularly Teams, Sharepoint, Excel and Outlook.
- A strong communicator with the ability to form trusting and supportive relationships quickly, internally and externally.
- Able to work proactively, independently and within a team.
- Able to work collaboratively with the wider teams at Toynbee Hall.
- Good negotiation skills.
- Basic level understanding of H&S, GDPR and confidentiality.
- Understand basic budget management and purchasing process.
- IT related qualifications and experience such as cyber security, Microsoft 365 suite skills.
- Good understanding of charity technology needs.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
- Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Local Government Scale SO1 SCP23 – 25 £35,377.47 to £36,662.63 pa inc
London Weighting
Fixed Term contract to 31st March 2026 – May be extended subject to funding (plus 6% contributory pension. 35 hours per week).
Due to the immediate need for this post we will be interviewing suitable applicants as they are received.
The Care Navigator will support those with long term conditions to access timely care and community support services. Working closely with Camden GP practices and Integrated Care Teams is required as is accurate record keeping using IT systems. Through timely intervention and care co-ordination, unnecessary hospital admissions, GP appointments and residential placements will be reduced.
The successful candidate will come from an information/advice, social care or health background, must be computer literate, and have excellent people and communication skills, and able to work in a multi-disciplinary team. Experience of person centred planning is required. It is important that a candidate promotes a culture that values, protects and uses information for the success of the organisation and benefit of its clients/patients. For this role it is essential that you to have the ability to travel across Camden as the role involves visiting clients in their own homes. This is a full time role with no job share opportunity and works out of GP practices in Camden. AUC offers a contributory pension, and season ticket or bicycle loan facility.
Closing date: Rolling recruitment
Interview date: TBC
As part of the application process please submit a CV and Covering letter, demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form.
Age UK Camden is an Equal Opportunities and London Living Wage Employer. Registered Charity No. 293446
The client requests no contact from agencies or media sales.
Are you a skilled leader with a drive for investment and sustainability in housing?
We're seeking a dedicated Head of Reinvestment and Sustainability to join the St Mungo’s Assets team. This role is crucial in driving forward our investment and sustainability initiatives, ensuring our properties are safe, well-maintained, and ensuring compliance with PAS 2035 and relevant standards.
Reporting to the Director of Property Services, you will lead multiple improvement projects across our diverse housing stock. Your strategic and operational leadership will be key in delivering high-quality properties and improving the lives of our residents. You will work closely with internal teams, residents, and external partners to drive innovation and collaboration within the Reinvestment and Sustainability function.
Additional responsibilities in the role of Head of Reinvestment and Sustainability:
- Lead reinvestment, disposal, energy efficiency, building safety, sustainability, and planned maintenance programmes.
- Prepare capital budgets, revenue forecasts, and programme schedules.
- Oversee the design, procurement, and delivery of construction proposals for planned maintenance programmes.
- Develop effective relationships with partner organisations, including the GLA, Homes England, and Local Authorities.
- Manage projects and contracts for reinvestment and retrofit initiatives.
- Drive design excellence and contribute to policy development related to property design and sustainability.
- Ensure compliance with statutory and regulatory expectations in building and fire safety, landlord health and safety, and energy efficiency.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London or on site. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About You
This is a fantastic opportunity for an experienced professional who is passionate about enhancing housing standards and sustainability who has the ability to drive impactful reinvestment and retrofit programmes.
To succeed in this role, you will bring:
- Proven success in managing reinvestment and retrofit programmes with significant budgets, preferably in social housing or local authorities.
- Advanced knowledge of construction, JCT contracts, Building Regulations, and key legislation.
- Expertise in PAS 2035, ECO funding, SHDF, and energy efficiency schemes.
- Hands-on experience collaborating with Retrofit Coordinators, Assessors, and Designers to ensure best practices.
- Exceptional team leadership and staff management skills.
- Outstanding stakeholder engagement, communication, and interpersonal abilities.
- Sharp project management, negotiation, and influencing talents.
- Strong financial appraisal and risk management capabilities with a focus on efficiency.
- Relevant qualification (RIBA, RICS, CIOB) or equivalent experience in the built environment.
How to Apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply, please go to the St Mungo’s careers page on our website.
Closing date: 10am on Tuesday 23 May 2025
Interview and assessments will be held on 4 - 5 June 2025
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits