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Cynnal Cymru - Sustain Wales, Cardiff, Cardiff (Hybrid)
£41,200 - £46,350 per year
Are you passionate about building a fairer and greener economy for Wales? We’re looking for a Head of Fair Work to join our team.
Posted 2 days ago
Creative Land Trust, London (Hybrid)
£65,000 per year
We are a small team with big ambitions seeking an experienced and motivated person as we deliver affordable workspace for artists and makers
Posted 6 days ago Apply Now

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Closing in 3 days
Operation Smile UK, London (Hybrid)
£42,000 - £45,000
Play a pivotal role in OSUK's growth strategy, growing existing partnerships while identifying and securing new business opportunities.
Posted 2 days ago Apply Now
Closing in 2 days
Centre 404, Islington (On-site)
£45,000 - £48,000 per year (pro rata if relevant)
Use your HR expertise in a working pattern to suit you to galvanise Centre 404's impact on the lives of people with learning disabilities.
Posted 1 week ago Apply Now
Latymer Upper School, Hammersmith (On-site)
Circa £63,000 per annum, depending on experience (£75,000 FTE).
We seek a Compliance Officer to ensure adherence to statutory, regulatory and internal policies, fostering a strong culture of compliance.
Posted 2 days ago
Prostate Cancer UK, Multiple Locations (Hybrid)
£29,500 - £32,250 per year
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Single Homeless Project, London (On-site)
Starting at £28,183.49 and rising incrementally to £30,239.20 per annum
Be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work.
Posted 1 day ago
Citizens Advice Surrey Heath, Camberley, Surrey (On-site)
£50,000 per year FTE
Citizens Advice Surrey Heath (CA-SH) is an independent local charity and a company limited by guarantee.
Posted 1 week ago
Closing in 5 days
Breast Cancer Now, London (Hybrid)
£31,057 to £33,500 annum
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Community Action Suffolk, IP2, Ipswich (Hybrid)
£27,300 - £29,400 FTE
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Page 3 of 22
Central London, Greater London (Hybrid)
Covent Garden, Greater London
Holborn, Greater London
WC2A, London
£32,461 per year
Full-time
Permanent
Job description

The Royal College of Radiologists is seeking a Service Desk Support Coordinator to join our high performing and well respected IT team. The team supports both day to day office users and the College’s expanding, business critical examinations operations, which represent a significant part of our income and reputation.

This role is central to the delivery of excellent IT services. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.

As the Service Desk Support Coordinator, you’ll be the approachable and knowledgeable face of IT at the Royal College of Radiologists. Acting as the first point of contact, you’ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.

If you’re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.

What you’ll do:

  • Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
  • Log, manage, and resolve IT support tickets in line with agreed SLAs
  • Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
  • Assist with user onboarding, training, and the creation and upkeep of technical documentation
  • Deliver reliable Audio Visual and video conferencing support for meetings and events
  • Provide IT support for examinations and events, occasionally outside standard working hours
  • Work collaboratively with HR, Digital Products teams, and external technology partners

What you’ll need:

  • ITIL Foundation certification or equivalent practical experience in IT Service Management
  • Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
  • Working knowledge of Microsoft 365, Active Directory, and end user device support
  • Strong troubleshooting skills across hardware, software, and basic networking
  • Excellent communication skills with a customer first mindset
  • A proactive, self motivated approach and a genuine enthusiasm for learning and development
  • A commitment to data protection, information security, and sustainable working practices

Why join us:

  • Make a difference to the lives of Doctors and the specialities they work in every day!
  • Hybrid working (60% working week can be done remotely)
  • Modern working environment
  • Equipment provided to work from home
  • Generous annual leave allowance
  • Excellent pension scheme
  • Interest free season ticket loan and cycle to work scheme
  • Employee Assistance Programme
Application resources
Organisation
The Royal College of Radiologists View profile Organisation type Registered Charity Company size 101 - 500
The Royal College of Radiologists logo Play
Posted on: 10 April 2026
Closing date: 27 April 2026 at 00:00
Tags: IT, Customer Service, Customer support