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Accountability & Learning Officer - Improve humanitarian responses through evidence and  learning
London, N1
Full-time, Permanent
Salary of circa £36,000 per annum

When humanitarian crises strike, the DEC stands poised to co-ordinate and deliver incredible responses around the world.

Learning and insight are essential to improving how we respond and we’re now looking for an Accountability & Learning Officer to directly contribute to learning and growth for the DEC and our 15 member charities.

We need someone with monitoring and evaluation experience and a strong understanding of humanitarian crises globally to play a vital role in our dedicated charity.

About Us

The Disasters Emergency Committee (DEC) is a unique membership organisation made up of 15 of the UK’s leading humanitarian charities: Action Against Hunger, ActionAid UK, Age International, British Red Cross, CAFOD, CARE International UK, Christian Aid, Concern Worldwide (UK), International Rescue Committee, Islamic Relief Worldwide, Oxfam GB, Plan International UK, Save the Children UK, Tearfund, and World Vision UK.

When large-scale disasters strike countries that lack the resources to respond, we bring our member charities together to raise funds quickly and efficiently. In times of crisis, our mission is to save, protect, and rebuild lives through effective humanitarian action.

Working as one, we coordinate the UK public’s response to overseas disasters. Through our Rapid Response Network of media and corporate partners, we raise the alarm with the UK public and make donating as easy as possible, with most funds raised within the first two weeks of an appeal.

Since our launch in 1963, we have run 79 appeals and raised an astounding £2.5bn, helping save countless lives and rebuild communities.

At the DEC, accountability and learning are not just processes, they are a commitment to the people affected by disaster and will aid our growth and the development of our members. Your work will help ensure the funds we raise are used effectively and transparently, and that every appeal we launch is an opportunity to do better, together.

***Please download the job description for full details*** 
 

What You’ll Do
This role enables the DEC and our 15 member charities to effectively respond to humanitarian emergencies and provide timely, quality, community-focused assistance.

As an Accountability & Learning Officer, alongside your efforts to contribute to our learning and growth, you will shape our work to influence key policy agendas. You’ll be working across such areas as climate adaption, flexible funding for humanitarian action, and locally led humanitarian responses.

Overseeing our monitoring, evaluation, accountability and learning activities, you will support the set-up of projects, build relationships, and co-ordinate activities in all our current operational theatres.

Specifically, your role will involve:

- Assessing humanitarian crises for DEC appeal eligibility
- Maintaining and improving reporting templates
- Setting up and overseeing key learning activities over the appeal cycle
- Overseeing our Collective Initiatives and Shared Services portfolio
- Supporting a range of DEC research and learning projects and reviews
- Helping members to achieve their climate and environment targets
- Leading the design and set up of regular learning events and workshops
- Acting as the key focal point for members’ and partners’ queries
- Acting as deputy for the Accountability & Learning Manager

What You’ll Bring
To thrive in this role, you’ll need:
- Experience with monitoring, evaluation, and research design and/or implementation
- Experience in the international humanitarian/development/charity sector for an NGO, UN Agency or similar
- A strong understanding of humanitarian crises globally
- Detailed knowledge of humanitarian principles, programming, and how the sector operates
- A good understanding of Monitoring & Evaluation frameworks and methodologies used to monitor programmes and measure outcomes
- An understanding of and interest in key policy areas within the humanitarian system
- The ability to thoroughly check and clean large datasets and analyse quantitative and qualitative data
- A degree-level qualification (ideally a post-graduate level qualification) in a relevant discipline

How We’ll Support You
- Flexible working hours (outside of an appeal)
- 25 days' annual leave, rising with length of service (3 years: 27 days. 5 years: 30 days)
- 3% employers’ pension contribution, rising to 8% post probation
- HealthCare Cash Plan, providing an array of health services (~£1,660 cash value, per year)
- Wellbeing support
- Discounted access to various health club providers (via Gympass)
- Discount schemes for various retailers and businesses
- Discounted tickets for events, via Tickets for Good
- Season ticket loan (post probation)
- Financial hardship loan (post probation)
- Cycle-to-work & Car scheme (post probation)
 

How to apply 

If this role is of interest and meets your skills, experience, and knowledge, then please apply with your anonymised CV & cover letter by 9am, Monday 11th August 2025

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures. 

Other organisations may have titles such as Monitoring Evaluation and Learning Analyst, Monitoring and Evaluation Officer, or Planning, Engagement and Evaluation Officer.

We have an exciting new opportunity to join Icebreaker One as an Account Manager 

About Icebreaker One

We are a diverse collection of like minded people whose expertise spans policy and science, finance and engineering, data and systems—working together to tackle one of the greatest challenges of our time. We need your help.

Our mission is to make data work harder to deliver net-zero outcomes. 

The role

Contract:  Permanent - ASAP 

Location:  Remote 

Hours:  Full time (Icebreaker One works a four-day week, Mon-Thurs)

Rate:  Circa £35k 

Team

Reporting to the Head of Sales (currently fulfilled by the account management team), collaborating with the Head of Community and Sales & Stakeholder Engagement Coordinator. Work closely with the membership and account management team, programme and project managers. Liaise and collaborate across the business with product, data services and communications. 

Core Responsibilities

• Work with the account management team to identify, target and secure long term government, corporate, and private income from various sources to deliver the team target of £2m

• Support the team in the management of multiple high-level and enterprise client relationships (six-figure contracts) 

  • Build and maintain strong, long-term relationships with key stakeholders

  • Attend client meetings and take live notes, record actions and send follow up emails summarising the meeting outcomes and next steps

  • Track the delivery of actions with the account management team

• Execute strategic account development plans that align with client goals and objectives, ensuring long-term success

• Ensure the delivery of ongoing multi-year renewals, retention and client satisfaction

  • Tracking contract deadlines and working with the team to ensure renewals are submitted in good time 

  • Collaboration with Data Services, Membership and Communications teams as required for delivery

• CRM maintenance and updating to track pipeline

• Draft and deliver regular status, updates and reports 

Supporting responsibilities 

• Supporting the identification, connecting and recruitment of a diverse range of experts, members and stakeholders to join and participate in our work

• Attend daily stand ups, standing meetings and participate in regular Show & Tells

• Use insight from close engagement with partners to feed back into and evolve internal processes and documents used to support account management

• Supporting the bid team in identifying and inputting into proposals

• Socialise the Icebreaker One constellation (expert network) among teams within strategic partners

Knowledge, Skills, Experience

Demonstrable experience of

• 3-4 years demonstrable experience in a similar role

• Excellent communication and writing skills

• Excellent organisational and analytical skills 

• A proven track record of maintaining clear and ongoing communication with clients, and converting client relationships into contract renewals and new business. 

• A highly collaborative, encouraging approach with the ability to help others understand how to achieve big-picture objectives and goals

• Engaging people one-to-one effectively online and in person

• Ability to summarise findings so that they can be understood by non-experts

• Bringing together groups and individuals and uniting them with a common cause—via a range of face-to-face and virtual events, get-togethers, social media and communication forums

• Using and applying Google Suite/Workspace, Slack, social media and other tools for working remotely and in the open

• The ability to work in a fast-paced, collaborative environment

Specifics, ideally some or all of the following:

• An understanding of net-zero business and policy landscape in our sector focuses (e.g. energy, ESG, finance, built world, transport, agriculture), and Net-zero standards, frameworks, methodologies 

• An understanding of standards & licensing (e.g. Open, Shared, and Closed data)

• An understanding of governance, regulations, and approaches around data sharing (e.g. Smart Data, GDPR)

Apply today

Email a CV and cover letter/links to pages that show us what you have done, and can do, to help us achieve our mission.

Applications must be received by 0900 (GMT), 2025-08-06

As a team, we are committed to equality and creating an inclusive culture with diverse and balanced backgrounds. We actively encourage applications from everyone and will help to support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support. Before applying you will need to ensure you have the right to work in the UK and can provide documentary evidence of this. The role does require the applicant to be able to work within a UK time zone

If you have any queries or need any advice or adjustments at any stage of the recruitment process please contact us

Full details are available on our website 

We are a small but mighty team, with huge ambitions to transform more lives of those who live with an intellectual disability, through the power of sport.  

If you are just looking for a job, then we are probably not for you. However, if you are an experienced Corporate Partnerships Manager with a track record of driving high-value, purpose-driven partnerships that create lasting impact and you are looking for a challenge, a chance to make a huge difference and you want to be part of a high performing team which gets things done, then we would like to hear from you. 

We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. We are a small, but growing, team with huge ambitions, and applicants must be comfortable operating in an environment where working under your own initiative is expected and encouraged.

We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.

We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission. 

How to Apply  

For Job Role specifics please see the Job Description attached. The role is a fixed term contract to 31st March 2027,  with the possibility of this being extended.  The role will require travel, with 3 days per week traveling to Fuller, Smith and Turner sites. Previous applicants need not apply.

To apply, please send a covering letter (maximum 2 pages) explaining why you wish to work for Special Olympics GB. It is important that all prospective employees understand our mission and are driven by our cause. Please be specific about how your skills and experience will help you undertake this role. Generic letters and agency approaches will not be considered. Please also include your CV.

Closing date for applications is 04/08/25. First stage interviews will be held w/c 11/08/25. 

Special Olympics GB is committed to equality and diversity and encourages all sections of the community, particularly those living with a disability, who meet the job requirements to apply. We are a Disability Confident Employer.

The job holder will need to provide evidence of their ability to live and work in the UK and will be required to undertake a DBS check.   

We will only contact those who have been selected for interview. 

We request no contact from agencies. 

All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

Our vision is to spark ambition and unlock opportunity so that every young person can succeed and thrive as part of a fairer society. 

We are proud of our long-term, transformational partnerships with business. This pivotal role in our newly established engagement team has been created to support our next phase of growth and ambition.

This is a broad and dynamic position which will have responsibility for the successful development and implementation of The Talent Foundry’s engagement strategies across fundraising, marketing and communications. 

Head of Engagement (fundraising and marketing)

You will be an ambitious fundraising leader committed to supporting our new vision - to support 1 million young people in the next five years - by developing and implementing exciting ways of engaging our key stakeholders - educators, supporters, volunteers and young people.

Read more about the responsiblities of this role and how to apply in our application pack. 

This is both a strategic and hands-on role, with specific responsibility for cultivation, stewardship and increasing our fundraised income through grant and trust funders and corporate foundations and major donors. 

Your experience: 

• Track record in fundraising - either from a major gifts, philanthropy or trusts and foundations background
• Excellent communications and engagement skills 
• Ability to propose, initiate and execute ideas and quickly respond to opportunities
• Team management 

This is a hybrid role with travel expected to meet with colleagues, funders and visit our projects in schools and partner offices. You do not have to live in London to apply for this role, but before applying, please consider what you would consider a reasonable commute from where you live to our team together days with take place every month. You can read more about our approach to hybrid working in our application pack. 

Other benefits:

• 28 days holiday + bank holidays
• £500 L&D budget
• Employee Assistance Programme
• Cycle to Work scheme
• Morning/afternoon of your birthday off

Who we are

ARTICLE 19 is an international “think–do” organisation that propels the freedom of expression movement locally and globally to ensure all people realise the power of their voices. Together with our partners, we:
• THINK: We develop cutting-edge research and legal and policy analysis to drive change worldwide.
• DO: We lead work on the frontlines of expression through our 9 regional hubs across the globe.
• PROPEL: We propel change by sparking innovation in the global freedom of expression movement.

We carry out our mission by working on many themes such as promoting media independence; increasing access to information; protecting journalists; expanding civic space; and placing human rights at the heart of developing digital spaces.

For over 35 years, ARTICLE 19 has worked for a world where all people everywhere can freely express themselves and actively engage in public life without fear of discrimination. We do this by combining research, campaigning, and cutting-edge legal analysis.

Explore our impact since 1987

Your contribution to the team
You will support all financial aspects of budgeting, reporting, compliance and financial management of grants managed by ARTICLE 19, including all finance-related work with grant-receiving partners. The role is a key part of improving our programme delivery by supporting grant budget holders.

What you can expect in a typical day

• To support production of financial reports in compliance with donor and internal ARTICLE 19 requirements for a portfolio of projects managed by ARTICLE 19.
• To generate and review transactional reports and follow through as necessary with corrections and adjustments.
• To receive, process and account for expenditure by grant partners, including reviewing supporting documentation.
• To produce reforecasts where required by the donor, with input from grant budget holders.
• To work in conjunction with the fundraising and relevant project team during proposal development. Provide support on budgeting, ensuring budget is in alignment with the proposal, is realistic and provides ARTICLE 19 with favourable terms. Provide guidance on finance donor compliance that will inform the proposal and budget development.
• Ensure that proposals comply with ARTICLE 19’s internal policies, in particular full cost recovery principles and policies.
• To support compliance of grants with ARTICLE 19 financial policies where appropriate, e.g. anti-bribery and corruption, both internally and compliance by our partners, raising any concerns with the Grant Finance Manager.
• To monitor grant cash flow and ensure payment requests are made and processed in the finance system in timely manner to the donor.
• To review grant cash requests from Regional Offices.
• To business partner International Office teams who are majority grant funded. This includes producing monthly management accounts; supporting budget holders to prepare annual budget and coordinate responses to the budget holder.
• To consider how improvements can be made to procedures for processing transactions, reporting and any other issues which would contribute to the efficiency and effectiveness of ARTICLE 19’s finance function.
• Support the finance team in any audit process, including internal, statutory and donor audits.

What you will bring to the role

Knowledge and Skills
• Qualified accountant with a CCAB recognised qualification (if UK based), or HBO or HBO + work and thinking level with a degree in Accounting (Registered Accountant, RA (Financial), Management, Business Administration, Controlling (if based in The Netherlands) or working towards qualification, or qualified through relevant work experience.
• Understanding of accounting for restricted income and expenditure in line with international nonprofit financial reporting standards and donor requirements.
• Understanding of double entry and how to make corrections and adjustments in accounting systems.
• Excellent Excel skills, including vlookups, sumifs and ability to self-learn in this area.
• Ability to work quickly, methodically with close attention to detail.
• Experience in partner due diligence and partner finance management, including reviewing financial capacity, assessing financial risk, and supporting partners to strengthen financial systems and compliance.
• Good inter-personal skills including experience of working cross-culturally, across different time zones and with people from different cultural and professional backgrounds.
• Ability to work to tight deadlines and in high pressure situations whilst maintaining a calm and positive attitude.
• Ability to negotiate but understanding where the ‘red lines’ are and to gain compliance with them through dialogue.
• Awareness of digital security issues and ability to communicate through secure means of communications.
• Fluency in written and spoken English, and Dutch (if based in The Netherlands). 

Experience
• Experience in restricted grant reporting, ideally in an international development
context.
• Experience of business partnering in a complex environment.
• Experience in producing grant budgets in compliance with donor requirements, and that
recover overhead and central costs.
• Experience of working with overseas partners and offices, understanding different
cultural and regulatory environments.
• Understanding of compliance, external and internal audit process and internal controls.

Other
• Right to work in your preferred location required. ARTICLE 19 is not able to support a visa or relocation for this position.
• Knowledge and/or experience of working for a human rights organisation will be an advantage.
• Commitment to work with our vision, mission, core values and objectives.
• This role may be required to travel to regions where we operate

DESIRABLE
• Excellent written and spoken one other ARTICLE 19 language (Arabic, French, Spanish and Portuguese)
• Experience supporting teams working with vulnerable individuals and appreciation of specific security risks associated with financial information and transactions.
• Experience of reporting to institutional donors such as the EC and/ or US donors.

Our Reward Package
• Salaries are determined by our salary scale.
• We offer comprehensive benefits including a range of well-being plans; generous paid leave and public holidays; family friendly policies; an attractive leave policy; and wellness days.

Our commitment as an equal opportunities’ employer
Our mission is to welcome everyone and create inclusive teams. We celebrate individuality and encourage you to join us and be your authentic self at work with the freedom to have responsibility, autonomy, and creativity within your role.

Our Culture and our Values
We are a people centred and flexible employer, friendly and a passionate global organisation who live and breathe the same mission and values. We strive to be agile and work collaboratively and are committed to DEIB and staff wellbeing.

Like many organisations we inspire towards what we call core values. Here is a summary of what we expect from ourselves.

Integrity:
• We hold ourselves to the high standard we set for others.
• We are coherent on matters of law and policy wherever we work in the world.
• We value visibility, objectivity and the accuracy of our work.

Transparency:
• We know good information can enable powerful action.
• We are clear, open and honest in our dealings with each other and the outside world.

Collaboration:
• Our network of supporters and partners is the lifeblood of our organisation.
• We seek to build productive and inspiring relationships based on the trust our partners, supporters and donors place in us.

Diversity:
• We respect each other and we listen to each other.
• We actively defend those whose voices are marginalised.

Accountability:
• We say what we mean and we do what we say, speaking with once voice wherever possible.
• We work hard to make sure our learning and reporting is the best it can be.

Tenacity:
• We never give up
• We are tenacious and will find every possible avenue to seek changes in law and practice to secure the freedoms associated with our mission.

Innovation:
• We are proud of our expertise and are always ready to share what we know.
• We seek to explore the boundaries of our field for benefits of the freedom we protect

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

What you’ll do

Since 2019, we have been building a cross-cutting thematic programme using our investor accountability, corporate engagement and public policy toolkit to build a movement to harness the power of the investment system to address commercial determinants of health.

In 2022, we launched Long-Term Investors in People’s Health (LIPH), a cross-cutting programme of work leveraging our toolkit of investor accountability, corporate engagement and policy advocacy. It is one of ShareAction’s largest programmes. Since the launch of LIPH, we have run high-profile campaigns to get large food manufacturers and retailers to improve their health disclosures and sell healthier products via our Healthy Markets Initiative (HMI); recently set up a Clean Air Initiative (CAI); mobilised investors to engage with corporates, the UK government, and standard-setting bodies on issues such as clean air and sick leave policies; and partnered with academics to grow the evidence base on the financial materiality of health. We have ambitious plans to take this work forward and are looking for a new Head of the team to help us do so.

As Head of Health, you will:

• Oversee and contribute to the successful implementation of ShareAction’s strategy to tackle poor health via its LIPH programme, a cross-cutting programme of work leveraging our toolkit of investor accountability, corporate engagement and policy advocacy.
• Lead and motivate a team of 10 staff members and directly line manage at least three of them.
• Ensure adequate risk management and monitoring, evaluation, and learning processes are in place.
• Together with the Fundraising team and Co-Director of Corporate Engagement, be responsible for securing funding for the LIPH programme, including writing funding bids, supporting with relationship management, supporting the coordination of our Funders’ Governance Group, and helping produce update reports.
• Plan, manage and report on budget for the LIPH programme, delegating workstream and campaign budgets where there are appropriate leads.
• Develop and nurture strategic relationships with senior external stakeholders, including funders, journalists, investors, and civil society organisations.
• Act as one of ShareAction’s subject matter experts on commercial determinants of health, keeping your knowledge up to date with developments across academia, civil society, and public policy.
• Act as a media spokesperson for the team and represent it in internal and external forums.
• Work with peers at the “Head of” level to play a leadership role across ShareAction.

If this role sounds like something that would build on your current skill set and engage you, we’d love to hear from you!

What you’ll bring to the team

• Passionate about harnessing the power of the financial system to address poor health across the commercial determinants of health.
• Excellent organisation and project management skills, with demonstrable experience leading ambitious programmes of work.
• Great team player with experience of building, managing and leading a high-performing team based on mutual trust, respect and inclusion and providing mentoring support to more junior members of staff.
• A strategic mindset.
• Comfortable with working autonomously, setting priorities, managing workload and driving delivery against objectives for yourself and your team.
• Excellent communication skills, both written and verbal, and the ability to flex style according to your audience.
• Experience building relationships at a senior level with stakeholders across the private and public sectors, with the ability to understand a range of perspectives and to influence with respect and diplomacy.
• Strong professional knowledge and understanding of the commercial determinants of health and/or of responsible investment.

It would be desirable for you to have:

• Substantial experience leading and/or feeding into an advocacy campaign.
• Previous experience securing philanthropic funding for programmes of work.
• Experience managing budgets.
• Experience speaking directly to the media and representing an organisational position.
• Proficiency with common office software, including Microsoft Office, Outlook, SharePoint, Cascade, and Salesforce.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide an environment for our colleagues to thrive.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place, well above the average for UK workplaces.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• An 8% non-contributory pension invested with NEST, who make a range of options available.
• A healthcare cash plan that gives you money back on your healthcare costs.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• 25 days’ annual leave plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

We have a formal hybrid working policy in place. As Head of the team, we expect that you will work from the office at least every Tuesday if you are based in London and at least two Tuesdays a month if you are based outside of London. The team holds its weekly meetings on Tuesday morning.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9am on Monday, 18 August 2025.
First-round interviews: w/c 25 August 2025.
Second-round interviews: w/c 8 September 2025.
Informal meeting with the team: w/c 15 September 2025. 

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Venn Group is delighted to be supporting a charitable organisation in the recruitment of an Interim Corporate Fundraiser for an initial contract with the potential to become permanent. This key role will focus on securing and growing corporate partnerships to deliver vital funding that enables the charity to support children and families affected by life limiting health conditions.

Key responsibilities of the role:

• Manage a portfolio of existing and prospective corporate partners, ensuring strong cultivation and stewardship
• Conduct prospect research and develop new business opportunities through tailored outreach
• Create compelling proposals, fundraising propositions, and partnership packages
• Plan and deliver engaging campaigns, events, and partnership activities
• Maintain accurate records and report on income progress, engagement activity, and relationship development
• Work closely with internal teams to ensure partnerships align with the charity’s mission and values

Ideal candidate profile:

• Proven track record in delivering income targets within a corporate fundraising or business development environment
• Experience of managing four-figure and above corporate relationships, including multi-year partnerships
• Demonstrated ability to build bespoke and compelling corporate fundraising propositions
• Excellent interpersonal and communication skills, with confidence engaging stakeholders at all levels
• A proactive, hands-on approach and an ability to manage a busy and varied workload effectively

Location:​ East London

Duration: 10 month interim contract with potential to become permanent

Salary/Rate: £200-£240 (paid via an umbrella company)

Working hours: Full time

Working pattern: Hybrid

This vacancy is being actively shortlisted, so early applications are encouraged.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

JOB PURPOSE
UK for UNHCR (UK4U), the UN Refugee Agency's national charity partner, is looking for a Philanthropy Officer. We are a small but high-performing team with big ambitions. You will support the stewardship of our Advisory Board and principle gift programme.  

As a team player, you will work with colleagues across Private Partnerships and Philanthropy, Communications and UNHCR global. 
Passionate about the refugee cause and UNHCR’s contribution, you will have prior experience of working with major donors and be someone who is externally focused and enjoys developing relationships. You will have experience of working with a variety of stakeholders at different levels. A problem solver, you will have strong organisation skills and be a confident and clear communicator verbally and in writing as well as able to juggle multiple projects at once. 
We welcome applicants from minority ethnic and protected groups. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply by completing our Application Form and submitting your CV. 
 

WHO WE ARE AND WHAT WE DO 
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
 

DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 
We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
 

ROLE RESPONSIBILITIES
Work closely with the Senior Advisor to steward donor relationship including Members of UK for UNHCR’s Advisory Board and principal gift prospects and donors. This will include: 

• Supporting cultivation and stewardship. Involves working on account plans, preparing meeting briefings, writing of high-quality concept notes, proposals, reports, and other fundraising products.   
• Supporting external Advisory Board members to develop and execute opportunities to raise the profile of UNHCR’s work. This may include researching, identifying and initiating new initiatives.  
• Support with reporting back to the Advisory Board and regular stewardship ensuring the Board remains close to the charity and UNHCR – includes preparation of papers for quarterly Advisory Board meetings, monthly communications. 
• Working with internal and external stakeholders to identify key networks and individuals capable of supporting UNHCR financially. 
• Join portfolio meetings providing updates on the advisory board and relationships with key members.  
• Supporting the coordination of the Intermediary Strategy to grow relationships with connectors in the private client sector and in collaboration with others. 
• Support the Senior Advisor to maintain a focused new business pipeline. 
• Support with management reporting, including keeping salesforce up to date for the portfolio and related KPI tracking. 
• Other administration support with the portfolio  

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience

• Experience of working within a high value fundraising team, supporting on the development of high-quality communications such as reports and proposals. 
• Some experience of cultivating external relationships across major donors.  
• Experience of working with multiple stakeholders on high value fundraising projects. 
• Experience of developing project plans for key projects, keeping to milestones and deadlines and working as part of a project team. 
• Experience of supporting the development of stewardship plans.

Essential Skills/Knowledge

• Confident communicator with the ability to effectively influence internal and external stakeholders. 
• Ability to analyse reports and communicate complex themes and subjects to a variety of audiences, written and verbal.  
• Ability to act proactively to identify new prospects and fundraising opportunities.  
• Ability to juggle and prioritise multiple tasks and meet deadlines within a collaborative team environment. 
• Good attention to detail and ability to proof-read a variety of texts. 
• Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis and emergencies. 
• Understanding of donor journeys and the importance of strong cultivation and stewardship plans. 
• Understanding of the differences in approach between major donors, trusts, corporates and UHNWs donors and prospects. 
• Excellent stakeholder and relationship management skills. 
• Experience of working in a fast -paced complex environment. 
• A flexible team player with service-oriented and problem-solving attitude. 
• Proficient in using Word, Excel, PowerPoint and Project. 
• Working knowledge of fundraising databases.

Desirable Skills/Experience (not compulsory)

• Knowledge of international development or related subjects would be helpful, but are not essential
   

WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 
 

What else?
Wellbeing

• 28 days’ annual leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development 

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the “Documents” section. 

Closing date: 31 July 2025

Interviews date: Tentatively week of 11 August 2025
 

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

CRM Product Manager 

Contract type: Permanent – 35 hours per week 

Location: London, United Kingdom.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. 
 

Salary: £57,415 - £60,436 per year with excellent benefits

Change starts with water. Change starts with you. 

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. 

About WaterAid 

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. 

About the team 

The CRM Product Team at WaterAid UK drives data-led fundraising and campaigning by collaborating across departments to ensure our Dynamics365 CRM system meets business needs. 

About the role 

As our CRM Product Manager, you will define and deliver a visionary CRM strategy that empowers WaterAid’s fundraising success, working closely with technical teams, fundraising stakeholders, and global partners to drive sustainable change. 

In this role, you will: 

• Set and lead the CRM vision for WaterAid UK and work with international colleagues on a global CRM strategy. 
• Define and own the CRM roadmap, aligning it with strategic priorities and ensuring a well-managed product backlog and measurable outcomes. 
• Lead and develop the CRM Product team, fostering a high-performing culture and delivering a best-in-class platform for fundraising operations. 
• Act as a trusted advisor, championing CRM benefits and ensuring the platform supports income growth across key fundraising channels. 
• Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

Requirements

To be successful, you will need: 

• Proven experience with Microsoft Dynamics or other enterprise CRM platforms, and a clear understanding of how CRM drives fundraising strategy. 
• Strong business and systems analysis skills, including the ability to write effective user stories and translate requirements into actionable solutions. 
• Demonstrated ability to lead and motivate teams through technology transformation, with experience in stakeholder management and navigating change. 
• Excellent communication and negotiation skills, with the ability to work across diverse cultures and manage supplier relationships and budgets effectively. 

Although not essential, we’d prefer you to have: 

• Knowledge of fundraising-specific CRM services such as GiftAid, Direct Debits, BACs, event and supporter management. 
• Experience with extract, transform and load (ETL) processes, particularly handling large batch data operations. 
• Hands-on experience developing solutions within Microsoft Dynamics CRM. 

Closing date: Applications close 12:00pm UK time on the 25th of July. Interviews are expected to take place 04 of August 2025.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. 

Preemployment screening : To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All preemployment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. 

Our benefits: 

• 36 days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5 days’ annual leave 
• Employer pension contribution up to 10 % 
• Flexible and hybridworking arrangements 
• Season ticket loan 
• Free annual eye tests 
• Give As You Earn charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

Our global commitment:

Our People Promise – We work with passion and focus so everyone, everywhere can access clean water, decent toilets and good hygiene. WaterAid is a place of purpose, wellbeing and shared responsibility where all voices are valued. 

Equal opportunities – We are an equalopportunity, disabilityconfident employer. We welcome applications from people of all backgrounds, beliefs and ways of life. 

Safeguarding – We have a zerotolerance approach to any form of abuse or exploitation and carry out background checks on all prospective employees. 

Together, we’ll change the world through water.

Join us and be part of the change !

Role Summary

This senior leadership role will oversee the strategic planning, management and reporting of the Natural History Museum’s major fundraising campaign NHM150, the campaign to raise £150m to revitalise our South Kensington home ahead of our 150th anniversary.  The successful candidate will combine exceptional relationship-building skills with proven campaign management expertise to support the Development team’s fundraising objectives.  Reporting to the Director of Development the post-holder will lead a team of development professionals to deliver insightful prospect research, manage systems for donor journeys and lead on excellent donor stewardship for the Development team.  They will also manage the continuous improvement of the Development CRM and ensure that excellent income processing and reporting systems are in place.  A key member of the Development Group’s Senior Leadership Team, the post-holder will work with colleague across the Museum to ensure that the NHM150 Campaign and major funding bids are aligned with the Museum’s wider strategy and operating plan.

Main tasks and responsibilities

Strategic Leadership & Planning

• Support the development of campaign strategies aligned with organisational priorities and timelines
• Work with the Director of Development and the heads of fundraising to establish fundraising goals, metrics, and benchmarks for campaign success
• Create detailed campaign plans including case statements, prospect identification, solicitation strategies, and timeline management
• Collaborate with executive leadership and NHM150 Fellows to continue to refine campaign objectives and messaging 

Campaign Execution & Management

• Manage campaign logistics including, communications, materials development, and donor cultivation activities
• Liaise closely with the Head of Special Events to ensure that NHM150 projects and donors are at the heart of NHM hosted events
• Coordinate cross-functional teams including development staff, communications, finance, and external consultants
• Monitor campaign progress against established metrics and adjust strategies as needed
• Ensure compliance with all regulatory requirements and organisational policies

Prospect Research and Stewardship

• Lead the prospect research function responsible for identifying major gift and partnerships prospects including individuals, foundations, corporations, and government entities
• Develop and lead prospect tracking and management systems ensuring excellent cultivation and solicitation plans are in place across the Development function
• With the support of the Director of Development’s Executive Assistant coordinate volunteer engagement and peer-to-peer fundraising activities
• Lead the stewardship function, ensuring that Development wide policies are developed and implemented and that these are coordinated with colleagues across the Museum, and that donors are recognised and stewarded to the highest standards.

Development Operations

• Ensure the accurate and timely processing off all Development income, liaising closely with colleagues in Finance to improve and maintain accurate and insightful reporting to improve planning.
• Manage the smooth and effective running of Development Group’s CRM (Raisers Edge) ensuring compliant, accurate and effective systems
• Ensure the Database and Reporting Manager oversees a pipeline of donor data screening, cleaning and segmentation in order to ensure accuracy, consistency and functionality of data, and that clear and accessible training and procedures are in place for and delivered to database users
• Ensure accurate and timely management of the Development Group’s corporate expenditure, including CRM supplier, membership bodies and regulatory costs.

Team Leadership & Development

• Lead and mentor a team of development professionals, providing guidance on campaign strategies and donor management
• Recruit, train, and supervise campaign staff and consultants as needed
• Foster a collaborative team environment focused on achieving campaign objectives
• Provide professional development opportunities and performance management for direct reports

What we’re looking for

Essential

• Experience of working strategically and contributing to the development and implementation of organisational strategy and business planning within a not-for-profit/fundraising environment
• Experience of analysing, interpreting and communicating complex management information to senior stakeholders, including developing and monitoring effective KPIs
• Experience of developing and managing fundraising plans and income and expenditure budgets
• Experience of financial processes relating to fundraising, such as Gift Aid, target setting and monitoring
• Experience of delivering excellent stewardship to diverse donor constituencies
• Experience of working with fundraising databases such as Raiser’s Edge and Microsoft Dynamics
• Experience of leading multi-functional and high achieving teams to deliver excellent results, including motivating and coaching staff and dealing effectively with any performance issues
• Educated to degree level or equivalent

Desirable

• Experience working with diverse donor constituencies including individual major donors, foundations, and corporate partners
• Experience of working with international fundraising communities and mechanisms
• Experience of contributing to and implementing corporate governance policies and procedures, including risk management and information and records management
• Experience of managing supplier relationships effectively
• Experience working collaboratively with board members, volunteers, and senior leadership

Skills and abilities

• Excellent interpersonal and stakeholder management skills, persuasion and influencing skills and the ability to build good relations both internally and externally
• Strong project management capabilities with experience managing complex, multi-year initiatives
• Proven ability to develop compelling cases for support and fundraising materials
• Experience with fundraising database management and prospect research tools
• Strategic thinking and analytical skills with ability to interpret data and adjust strategies accordingly
• Outstanding written and verbal communication skills for diverse audiences
• High level of computer literacy, including Word, Excel and PowerPoint
• Demonstrated ability to lead and motivate teams toward ambitious goals
• Strong organizational and time management skills with ability to manage multiple priorities
• Resilience and persistence in pursuit of fundraising objectives

Key information

Salary: £55,000 per annum, grade 3

Hours: Full time, 36 per week

Contract: Permanent

This role operates on a hybrid model, and it requires at least 2 days of working on-site at South Kensington.

All positions at the Natural History Museum are conditional subject to
receipt of:

• Proof that you are legally entitled to work in the UK
• A Basic Disclosure Check from the Disclosures and Barring Service (DBS) 
• Satisfactory references covering the last 3 years of your employment or education 
• Health clearance 

The Museum supports flexible working.

Our benefits

In addition to competitive salaries, we offer a wide range of benefits to help you thrive both personally and professionally.

Wellbeing and work-life balance

• Generous annual leave allowance of 27.5 days holiday plus public holidays
• Enhanced sickness pay to support you through periods of illness
• Wellbeing provision including Mental Health First Aider support and regular learning sessions on wellbeing topics
• Flexible working and hybrid working arrangements where the role allows
• A 24/7 employee assistance programme including face to face counselling sessions
• Occupational health advice and support
• Eye care vouchers for display screen users
• Supportive policies to help you manage life events, for example becoming a carer, menopause, transitioning at work

Financial

• Generous defined contribution pension scheme with employer contribution up to 10% of salary
• Life insurance that will pay 4 times your salary to a beneficiary in the event of your death in service
• Season ticket and cycle loans to help you spread the cost of cycling to work
• Rental deposit loan scheme – to help you spread the cost of a deposit on a rental property
• 20% discount in our NHM shops both online and in store
• Discounts in our on site restaurants and coffee shops, and use of our staff canteen at South Kensington
• Discounts at local shops and restaurants within the South Kensington area

Cultural and lifestyle

• Free entry with your NHM staff pass to a wide range of museums and galleries across London and around the UK
• Every staff member is entitled to 10 complimentary tickets each year to give to friends and family
• Access to the Civil Service Sports and Social Club for a small monthly fee, offering a range of benefits such as discounted tickets to visitor attractions and gym membership discounts
• Access to the NHM Sports and Social Association for a small fee which provides access to our fitness centre at South Kensington and a range of activities and clubs including football and yoga

Family friendly

• Enhanced pay for maternity, paternity and adoption leave
• Flexible working and hybrid working arrangements where the role allows
• Supportive policies to help you manage fertility treatment
• Paid special leave to help you manage unexpected life events or to make caring arrangements

How to apply

To apply, please complete an online application through our recruitment portal.

The closing date for applications is 29 July 2025.

First stage assessment for this role is likely to take place in week commencing 04 July 2025.

How we hire

We want everyone to be able to perform at their best throughout our hiring process. We’ve put together some information about how we hire as well as tips for completing your application and taking part in our assessment process. You can find this information on our careers site here.

Reasonable adjustments

We welcome applications from disabled candidates, and are committed to adapting our recruitment processes to make sure all candidates can perform at their best. If you require adjustments to our application process or require materials in a different format, contact us.

If you need adjustments to the assessment stage of our hiring process, indicate this on your application form and we’ll contact you before the assessment to put these in place.

We’re part of the Disability Confident Scheme and guarantee an interview to all disabled candidates who meet the minimum shortlisting criteria for the role.

About the Role

This is a new senior leadership role at IRMO, created to strengthen the coordination and development of our growing programmes and services. As our work has expanded, so has its complexity. This role has been designed to improve cross-team planning, bring greater consistency to our delivery, and embed a stronger focus on learning and impact across everything we do.

As Head of Programmes and Impact, you will be at the heart of a community-led, Latin American-led organisation committed to advancing migrant rights and social justice. You will play a key role in supporting that mission by helping ensure our work is effective, well-resourced and aligned with the needs of the communities we serve.

In this role, you will provide day-to-day support to Programme Managers, connect work across teams, and lead our new Monitoring, Evaluation and Learning (MEL) function. You will also deputise for the CEO and contribute to strategic planning, quality assurance and risk management across the organisation.

As part of IRMO’s Senior Management Team, you will help shape and deliver our organisational strategy. You will also play a central role in our participation in the London Communities Human Rights Programme – a four-year project supporting us to embed a human rights-based approach in all areas of our work, in collaboration with the British Institute of Human Rights.

This is a key leadership role that will help strengthen how we work, learn and deliver together. We’re looking for someone collaborative, values-led and highly organised – with experience in leading teams, coordinating programmes and building strong internal systems.

Key Responsibilities

• Support planning and coordination across programmes to ensure joined-up, consistent delivery and efficient use of IRMO’s resources

• Work closely with the CEO on programme resourcing and development

• Oversee quality assurance, compliance and risk management processes

• Contribute to organisational strategy and planning

• Promote collaboration and shared learning between teams

• Oversee the development and implementation of MEL systems, working with the MEL Officer and Programme Managers

• Ensure data is collected, analysed and used to understand and improve IRMO’s impact

• Lead on internal reporting and contribute to external reporting to funders and partners

• Champion a culture of learning and reflection across the organisation

• Work closely with the Advocacy, Research and Campaigns Manager to align programme delivery with IRMO’s influencing work

• Collaborate with the Operations Manager to ensure smooth delivery across systems, staffing and compliance

• Build and maintain strong relationships with delivery partners, funders and other external stakeholders

• Represent IRMO externally as needed, including at sector networks and partnership forums

• Support the development of funding applications

• Line manage Programme Managers, the Partnerships Coordinator and the MEL Officer

• Act as Deputy Designated Safeguarding Lead

• Deputise for the CEO when required

Person Specification

Essential

• At least one year’s experience in a senior management or leadership role

• At least three years’ experience managing programmes or projects in relevant areas

• Experience developing and delivering programme or organisational strategies

• Experience overseeing service delivery in areas such as advice, education, youth or community work

• Experience managing and supporting staff

• Experience leading or supporting monitoring, evaluation and learning (MEL), with a strong understanding of how MEL supports learning and improvement

• Good understanding of UK employment law, HR best practice, health and safety, data protection and safeguarding

• Good understanding of finance and budget management in a small-to-medium charity

• Awareness of charity governance and the wider UK charity sector

• Ability to collect, interpret and use data to support learning and improve impact

• Strong planning, coordination and organisational skills

• Excellent time management – able to multitask, prioritise and meet deadlines

• Excellent written and verbal communication skills in English and Spanish, or English and Portuguese

• Strong IT skills, including confident use of Google Workspace, Microsoft Office and relevant databases

• Strategic thinker with a clear understanding of how to contribute to organisational development

• Open, supportive and inclusive leadership style, with the ability to stay calm and solutions-focused under pressure

• Strong understanding of issues facing migrants in the UK, particularly the Latin American community

• Commitment to anti-oppression, anti-racism and applying these principles in leadership and delivery

• Clear commitment to IRMO’s vision, mission, values and community-led ethos

Desirable

• Experience working in the charity sector, particularly with migrants or marginalised communities

• Experience managing change or supporting organisational growth

• Familiarity with IRMO’s programme areas and services

We aim at all times to recruit the person most suited to the job and welcome applications from people of all backgrounds. We particularly encourage applications from people who identify as members of minority groups, and from Latin Americans and people with lived experience of the immigration and asylum system, to reflect the community we serve. 

We understand that some candidates may use generative AI tools to support their application. This is fine – but please note that we will review applications for signs of AI-generated content. Applications that appear heavily AI-written, especially where responses feel generic or lack personal insight, may be marked down.

This role involves producing high-quality written materials that reflect IRMO’s voice and values, so we’re looking for someone who can write clearly and authentically in their own words.

Are you a visionary leader, with a heart for social justice and passionate about transforming society?

Join us in building a transformative space for young people to get them work ready and equip them with the skills and mindsets they need to succeed in employment, no matter the barriers they face.

As our next Centre Manager, you will lead, inspire and envision a team of three, delivering employment support in Kennington. You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme.  We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Kennington

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £30,900

Closing date: Tuesday 29th July, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process or if you have any enquiries regarding accessibility.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives 
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme 
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets 

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun 
• Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees 
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets 
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and overcome significant barriers to employment 

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are steady under pressure, and able to juggle competing priorities 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 
• You are IT literate 

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation 
• Progression opportunities through professional development 1-1s 
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat 

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

StreetGames is a charity passionate about harnessing the power of sport to change the lives of young people and their communities. Through our work with 1,600 trusted local community organisations, StreetGames addresses some of the most pressing issues faced by young people growing up in underserved communities, including poor mental health, food poverty, crime and lack of employment opportunities. We do this by delivering ‘Doorstep Sport’ at the right time, in the right place, in the right style, at the right price and by the right people. Doorstep Sport aims to make sport accessible to everyone regardless of their income and social circumstance.

We are seeking a Network Support Lead (London & South East) to join our team.

The successful candidate will play a vital role in delivering Doorstep Sport offers and support for the network of Locally Trusted Organisations based in the region who support young people from low-income communities to be (more) physically active.

The role involves:

• Working closely with the Network Support Team and the London & South East Place Team to implement regional plans, which ensure that projects, offers and support to Locally Trusted Organisations (LTOs) are effective
• Overseeing and directly delivering a range of workshops and courses, creating and maintaining a safe, supportive, interactive and enjoyable learning environment in all delivery
• Delivering support to the workforce within Doorstep Sport beyond the workshop environment through CPD groups, bite-size learning and other opportunities for improving practice
• Co-ordinating the gathering of monitoring and evaluation information for funder reports, in relation to outputs and outcomes of projects delivered across the region/nationally

This is an exciting opportunity for candidates with experience of successfully managing project work, relationships and working with multiple partners. You will have excellent networking and relationship building skills with the ability to apply these to a range of local and regional organisations.

No candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!