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Page 3 of 6
London, Greater London (Hybrid) 16.19 miles
£42,000 per year
Full-time
Permanent
Job description

About Us

The Advice Services Alliance (ASA) is the umbrella body for the not-for-profit social welfare advice sector in the UK. Our members include national organisations such as Citizens Advice, Age UK, Law Centres Network, Macmillan, and Shelter. Together, our network represents around 2,000 advice outlets across England and Wales.

We exist to champion access to justice by strengthening the advice sector. We do this by promoting collaboration, developing quality standards, influencing policy, and leading sector-wide projects that support the delivery of high-quality, accessible advice.

ASA also owns and manages the Advice Quality Standard (AQS), the only independently audited quality mark designed specifically for providers of generalist and specialist social welfare legal advice services.

We are entering an exciting new phase of strategic development, expanding our impact across the sector and working to ensure advice services are high-quality, sustainable, and accessible to those who need them most.

The Role

We are seeking a highly capable and motivated Deputy Director to lead our quality assurance work and play a central role in shaping and delivering cross-sector projects. You will oversee the management and strategic development of the Advice Quality Standard (AQS) and collaborate closely with the Director on broader organisational and policy initiatives.

You’ll represent ASA at external stakeholder meetings, manage contracts and project teams, and act as a senior leader within a small and dynamic team that is passionate about access to justice and social welfare.

Key Responsibilities

  • Lead on the delivery of the Advice Quality Standard, ensuring its integrity and independence as a sector-wide benchmark.

  • Manage and deliver strategic projects aligned with ASA’s business plan and broader goals.

  • Represent ASA at external meetings, consultations, and strategic discussions with stakeholders.

  • Line manage project staff and consultants, and oversee contract relationships with AQS licence holders.

  • Build and maintain strong relationships with key partners and funders, including government and regulatory bodies.

  • Identify opportunities for growth and development in ASA’s offer to the sector.

  • Support ASA’s communications strategy, including website, newsletters, and social media.

  • Stand in for the Director when required and contribute to the wider running of the organisation.

What We’re Looking For

We are looking for someone who is passionate about social justice and experienced in leading quality assurance or project delivery in a public or voluntary sector context.

Essential skills and experience include:

  • Commitment to the values of human rights, social justice, and access to justice.

  • Strong project management skills and experience delivering strategic outcomes.

  • Understanding of standards and quality assurance in service delivery.

  • Excellent communication and stakeholder engagement abilities.

  • Proven experience in managing people, partnerships, and budgets.

  • Ability to work flexibly, independently, and as part of a collaborative team.

Desirable experience includes:

  • Direct knowledge of the social welfare advice sector.

  • Experience managing quality assurance frameworks in public services.

  • Skills in fundraising, evaluation, or research.

Benefits

  • Salary: £42,000 per annum (inclusive)

  • Pension Contribution: 6% employer contribution

  • Annual Leave: 30 days + 8 statutory bank holidays

  • Flexible Working: Office space available in central London, with flexible hybrid arrangements

  • Professional Development: Opportunities for training and learning within a supportive environment

  • Impact: A unique opportunity to influence quality and standards across a critical sector

Application resources
Posted by
Advice Services Alliance View profile Organisation type Registered Charity
Posted on: 02 June 2025
Closing date: 23 June 2025 at 23:30
Tags: Advice / Information, Compliance / Quality, Human Rights, Justice

The client requests no contact from agencies or media sales.