Business manager jobs in marylebone, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: W/c 16 June
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.
The Role
CoppaFeel! is looking for a Corporate Partnerships Executive to play an essential role in our Partnerships Team. This role is responsible for stewarding a portfolio of our ‘proudly supporting’ partnerships and supporting the Partnerships Team at CoppaFeel! to steward some of our most dedicated corporate partners. You will also be key as the first point of contact when enquiries arrive from our website or our corporate inbox and you will manage the stewardship and donor journey of these leads.
The Corporate Partnerships Executive will sit within the Partnerships Team as part of the Fundraising Directorate, and will work closely with the Corporate Partnerships Managers and the Senior Corporate Partnership Manager. This role will support the team with administration; such as sending invoices, writing thank you letters, sending out fundraising materials, and much more. This role also will be required to attend fundraising and partnership events to represent CoppaFeel!.
This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.
Duties and Responsibilities
- Ensure all corporate enquiries receive timely acknowledgement and communication, putting donors on the right supporter journey
- Account manage some of our smaller partnerships throughout the year, and particularly during Breast Cancer Awareness Month
- Support the day-to-day administration of the partnerships team across both account management and new business workstreams
- Assist with delivery of our two largest partnerships as needed, Asda Tickled Pink and Avon
- Lead on stewardship of workplace fundraisers and corporate JustGiving pages
- Support with copy-writing and content creation for internal and external communications channels including website content, social media posts, e-newsletters, blog posts and content for partner channels
- Coordinate fulfilment of fundraising materials requested by partners and supporters
- Support with researching and completing due diligence on partners and prospects
- Support on writing, reviewing and developing proposals and pitches
- Source raffle prizes and gift-in-kind for partnership events
- Work with the Finance Assistant to keep accurate up-to-date income records for partnerships
- Attend partnership events and wider fundraising events representing CoppaFeel! and sometimes working out of office hours (TOIL given)
- Keep CRM systems and partnership records up-to-date and accurate
- Keep diary and shared calendar up-to-date, shared communications across the organisation including desk booking systems, People HR, Weekly Round Up and contribute to team meetings
- Support CoppaFeel!’s EDI strategy, to ensure our partnerships are helping us reach as many young people as possible
- Support the Corporate Partnerships Managers, Senior Corporate Partnerships Manager, Head of Partnerships and wider fundraising team as and when needed during busy periods
Skills, Experience and Qualifications
Essential
- Experience working on a fundraising team for one year
- Experience of managing relationships
- Experience of communicating with stakeholders over email and telephone
- Experience in writing donor communications
- Good organisational and time management skills
Desirable
- Experience working on a donor CRM system
- Experience working within a corporate fundraising team
Application information
Please complete the application form on our website and submit your CV. Applications will close at 9am, Monday 2nd June, with the aim for interviews week commencing 9th June. The deadline for applications may be extended but we still recommend early application to avoid disappointment.
CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.
Main Benefits and Terms & Conditions
Annual Leave entitlement - 22 days and 3 days off at Christmas and public holidays, a day off for your birthday and for our founder Kris Hallenga’s cancerversary.
Benefits
- Flex Friday; every other Friday off, with the flexibility of being available in the case of emergencies
- Wellbeing fund; up to £40 a month expensed for health and wellbeing services
- Employee Assistance Programme; advice and support offered by an external body
- Access to Self Space training and 1:1 therapy
- Core working hours 10am - 4pm
- Enhanced Maternity and Paternity Leave
Equality, Diversity & Inclusion Statement
At CoppaFeel!, we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.
Working closely with the Director of Development, the Head of Principal Gifts will develop and implement successful fundraising strategies to raise seven to eight figure gifts from some of the world’s most generous philanthropists.
To achieve this, the job holder will build and manage a portfolio of donors and help drive forward specific fundraising initiatives, including working with senior staff, the Director, Chair and Trustees.
Careers Development Coordinator
£30,373 to £33,357 pa, plus excellent benefits
Aldgate, London
Permanent, full-time
We are looking for a dynamic and proactive Careers Development Coordinator to develop and deliver innovative initiatives that help psychiatrists, both in training and beyond, thrive in their profession, with a particular focus on under-represented and under-supported groups.
As a key point of contact for members exploring career development, you will provide valuable insights and guidance to doctors, students, and psychiatrists considering their next steps. Your work will ensure psychiatry remains an inspiring and accessible career choice.
We need an organised and adaptable coordinator with strong administrative skills and a proactive approach to managing multiple projects. You will thrive in a collaborative team environment while also working independently to develop creative solutions as our initiatives evolve.
This varied and rewarding role requires exceptional organisational and communication skills. You will engage with a diverse range of stakeholders, from school students and doctors in training to senior psychiatrists, ensuring they receive an excellent service from the College, helping them grow and encouraging them to pursue psychiatry as a profession.
The Training and Workforce team plays a vital role in supporting psychiatrists at every stage of their careers. Join us and become part of a team that makes a meaningful impact.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.
We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.
We welcome applications from all sections of the Community.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.
Closing date: 13 June 2025.
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
This is a key role within the Executive Leadership team, with accountability for Finance, Procurement and IT at the Globe. You will work collaboratively with the CEO and Executive leadership team to drive strong business as usual delivery, and provide provide balanced insight to Executive Leadership Team and the Senior Leadership Group so that they can take responsibility for questioning routines and rituals, and for streamlining processes that improve efficiency.
The Finance Director is the lead on the Audit and Risk Committee (ARC) and is a key part of other relevant committees. You will also attend and report at Board meetings, developing strong working relationships with Board members, the Artistic Director, Executive Leadership members, members of the Senior Leadership Group (SLG), the Finance and Procurement team, the Globe’s IT contractor, and colleagues throughout the Globe.
The skills:
· Chartered Accountant.
· Extensive Director level business experience in a complex organisation.
· A strategic thinker with entrepreneurial instincts
· Demonstrable experience in managing contracts.
· Experience within the charities sector including understanding of the relevant accounting, taxation and other regulatory requirements this presents.
· Empathy with the work, aims and mission of the Globe including an appreciation of the balance between the charitable purpose and commercial imperatives.
· An effective and flexible leadership and management style with demonstrable ability to inspire, motivate, coach and develop a team.
· Credibility and authority to work effectively and liaise internally with senior staff and externally with Trustees and other stakeholders.
· An excellent negotiator and influencer with string emotional intelligence and good communication skills.
· Analytical problem-solving ability with the appetite and energy to evaluate, challenge and change the status quo.
· Experience in financial and risk compliance and governance issues.
· Accessible and inclusive report writing and presentation skills demonstrated as a part of Board level reporting.
· Positive, determined, pragmatic, and resilient – able to inspire confidence and respect.
· The ability to work flexibly in a creative, fast-moving environment and understand the importance of artistic risk taking and to respond positively to it.
· Experience in, or a personal interest in the arts, heritage/museum, or creative industries.
· Experience of managing IT contracts or IT staff.
The team:
The Finance Department provides timely and accurate financial information to key stakeholders while protecting Shakespeare’s Globe assets and ensures compliance with laws and regulations in relation to financial and taxation matters. Serving as a key partner on topics requiring economic, financial and value for money inputs and expertise, the Finance Department manages Accounting and Financial Reporting, Tax, Banking Relationships, Procurement, Financial Risk Management, Contracts, Management Reporting, and external audit partners
Shakespeare’s Globe:
We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.
To apply:
For more information, please download the job description from our website. To apply, please complete the online application form by 9:00am on 2 June 2025.
We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have any queries on the application process or online form, please get in touch.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Fundraising will drive the strategic development, implementation, and delivery of BEO’s income generation strategy, focusing on core and restricted funds from High Net Worth Individuals (HNWIs), corporates, trusts and foundations, and other potential sources.
This is a senior leadership role responsible for growing and diversifying BEO’s income base to sustain its mission and scale its impact
- Lead on the development, execution, and review of the multi-year fundraising strategy aligned with BEO’s strategy goals and financial sustainability ambition
- Identify and pursue new and emerging income streams, ensuring a diversified and resilient funding portfolio.
- Provide strategic advice and recommendations to the CEO, Senior Leadership Team, and Board on fundraising performance, risks, and opportunities.
- Contribute to organisational strategy and business plan development as it relates to fundraising
Oversee and lead fundraising efforts across multiple income streams including:
- High Net Worth Individuals (HNWIs)
- Corporate partnerships and sponsorships
- Trusts and Foundations
- Strategic philanthropic partners and influencers
- Build and steward high-value relationships with donors and funders, acting as BEO’s lead ambassador for fundraising and development.
- Oversee the end-to-end fundraising lifecycle, including research, cultivation, proposal development, due diligence, reporting, and renewal.
- Ensure robust fundraising pipelines are in place, regularly reviewed, and managed with a clear focus on growth, innovation, and sustainability.
The client requests no contact from agencies or media sales.
Title: Trusts & Foundations Advisor
Location: UK / Remote
Contract: Permanent
Salary: £40,000 per annum
About the role
Sightsavers’ Trusts and Corporate Partnerships team is excited to be expanding its team in response to growing demands and opportunities in the trusts & foundation sector. We are recruiting for two additional Trusts & Foundations Advisors to be key contributors to the development of Sightsavers trusts and foundations programme. They will play a crucial role in the successful recruitment and cultivation of new business, while also managing a portfolio of existing trust and foundation donors primarily based in the UK, U.S and Europe.
In this role, the Advisor will be instrumental in contributing towards the team’s annual income target and supporting additional planned growth in the coming years.
Responsibilities
- Manage and cultivate relationships with a portfolio of key trust and foundation donors for Sightsavers (up to 7-figure funding agreements) via proposals, mailings, reports, telephone or face-to-face meetings as appropriate, and coordinate donor visits, dealing with CEOs, Directors, and Trustees.
- Develop key external and internal relationships and donor engagement activities for the achievement of planned objectives with these donors.
- Research, identify, prioritise, and develop personalised engagement plans and donor strategies to cultivate new trust prospects in targeted global markets. Lead on cultivating relationships with CEOs, Directors, and Trustees, with the aim of establishing additional high-value funding relationships.
- Work proactively across the organisation, including cross-culturally, to coordinate, develop, and deliver a high standard of compelling project proposals and reports ready for submission to donors whilst ensuring excellent grant/contract management to existing donor relationships.
- Actively participate in the networks surrounding trusts and foundations, sharing information, insights, opportunities, and fundraising materials produced.
- Represent Sightsavers and/or support staff delegations at conferences and networks to engage with and cultivate new donor relationships.
- Contribute to team, departmental, and wider organisational systems development and initiatives.
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Jobholder Requirements
Essential
- Relevant experience working in the charity sector, ideally in international development.
- Experience of long-term grant/contract management of significant funders/clients.
- Proven success in personally cultivating new relationships with prospective donors/clients and maintaining relationships with existing donors/clients.
- Demonstrative experience of excellent written skills, including proposals, bids, and reports for external audiences.
- Proven success in creating successful funding proposals.
- Knowledge of good fundraising practice.
- Experience of in-person networking at conferences or face-to-face meetings with senior trusts and foundations staff/board.
- Understanding of and interest in charity sector and international development issues.
- First-class presentation and writing skills, including preparation of proposals, project budgets, and reports with excellent attention to detail.
- Excellent IT skills, including Word and Excel, and experience of using fundraising databases.
- Capable of relating well to a wide range of people.
- Strong listening and negotiating skills.
- Research experience, including the development of engagement plans.
- Experience of in-person networking at conferences.
- Self-confidence with the ability to take the initiative, manage time effectively, and work to deadlines.
- Good analytical skills – can prioritise and plan opportunities based on available information.
- Highly collaborative approach.
Desirable
- Experience of Fundraising from the US market.
- Experience of writing for the US market.
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.
Successful candidates will be invited to participate in a virtual interview via Microsoft Teams, and we will also ask all candidates to complete a short task related to the responsibilities of the Trusts & Foundations Advisor role.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.
Due to project deadlines, we are keen to fill this role as quickly as possible. Applications will be reviewed on a rolling basis and considered as soon as they are received. The closing date for applications is 1 June 2025. We encourage you to submit your application as early as possible, as early submissions will be reviewed promptly.
The client requests no contact from agencies or media sales.
SolarAid is recruiting for a Director of Finance & Organisational Effectiveness to lead our finance function and enhance operational excellence across our charity and social enterprise group. The position is full-time, based in the UK, with hybrid working arrangements. The salary offered is £60,000 to £68,000 depending on experience.
As a key strategic partner to the CEO and a core member of the Senior Management Team, you’ll play a crucial role in shaping the direction and performance of SolarAid and our social enterprise SunnyMoney. This role oversees finance, planning, IT, facilities, HR liaison, policy, and governance – ensuring strong systems and structures support our mission to achieve 100% energy access for the hardest to reach communities across Sub-Saharan Africa,
We’re looking for a qualified accountant (ACCA, ACA, CIMA, or CIPFA) with senior-level charity finance experience, excellent analytical and leadership skills, and a strong track record in organisational operations and governance.
Applications without a cover letter will not be considered for the role.
Closing Date for Applications: May 21st, 2025
The client requests no contact from agencies or media sales.
Our London, South-East & East Region has a new opportunity for an Executive Officer. You will be responsible for supporting effective grant-making across the region, helping us to distribute over £130m to good causes throughout the region.
As an Executive Officer, you’ll be part of a driven and passionate team, led by a Senior Head of Regional Funding. Within the team there are 2 Senior Grant Making Managers, 10 Funding Managers, 40 Funding Officers as well as 1 other Executive Officer. You will report into a Funding Manager and work both remotely and be based for some of the time in the London Office (located near King’s Cross Station). There will be some occasional travel to other locations across the region throughout the year.
Organising will be at the heart of your role and you will be in regular contact with the team across the region. The key duties of the role include:
· Supporting the Senior Head of Regional Funding, managers and their teams.
· Administration of our grant making database using Salesforce.
· Diary management for Senior Head of Regional Funding and Senior Managers.
· Organising, supporting and minuting a range of regular online and meetings face to face.
· Responding to customer enquiries made to the region.
· Supporting teams with stakeholder engagement.
· General administrative and facilities support.
The role is London based and there will be an expectation that Executive Officers will be based in the office around 2 days a week.
Interview Date: Week commencing 9th June – Virtual, one stage process
Location: Hybrid, flexible working, London based, Office - circa 2 days per week
On application, please align your supporting statement to the criteria below
Essential:
· Excellent organisational skills and attention to detail with the ability to plan and proactively manage competing demands.
· Excellent verbal and written communication skills.
· Experience of working in a customer facing role and working in a team.
· Good IT skills, including Microsoft Office.
· Ability to collate information to produce accurate meeting minutes.
Desirable:
· Ability to handle sensitive information with discretion and sensitivity.
· Previous voluntary or work experience in the charitable sector.
. Diary management experience.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Bid Writing professional, you will be responsible for raising significant funds (Corporate, Community, Trusts & Foundations), secure new business partnerships to achieve sustainable, long-term funding, contract-winning and other income generation for Young Barnet Foundation.
Develop and manage Marketing and Communications strategy
Responsible for supporting YBF members through training, funding opportunities and grant applications and sharing knowledge and experience with over 200 members.
Every Child and Young Person in the Borough of Barnet has access to activities, opportunities and support services which meet their needs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you the person to take The Ivy Street Family Centre to the next level? We are looking for a motivated and passionate Director of Operations who can take this much-loved and vibrant charity into the next phase of its life.
ABOUT US
The Ivy Street Family Centre is a little oasis of warmth and fun in the heart of Hoxton. We provide welcoming and relaxing spaces for children and their carers where everyone makes friends. We welcome mums, dads, childminders, nannies, grandparents and anyone else looking after under fives.
Ivy Street has a history of serving the local community for over 40 years. We punch well above its weight in terms of reach and impact, and you have the opportunity to build on this solid foundation to reach more people and organisations to improve lives and promote thriving relationships within families in Hackney.
THE ROLE
The main purpose of the role is to build a financially stable base for the work and impact of The Ivy Street Family Centre, by making full use of the income producing potential of our fabulous new centre.
You will work with our small, but wonderful and committed team of play workers to develop our range of services and increase the impact of Ivy Street in Hackney and beyond.
Title: Director of Operations
Reporting to: Ivy Street Family Centre Trustees
Salary: £32,000 (working 4 days/week) or £40,000 (5 days/week); scope for higher salary and/or annual bonus if sustainable funding targets achieved.
Benefits: Eligible to join our stakeholder pension scheme after passing probation.
Location: 54 Ivy Street, Hoxton, London, N1 5JE; up to one day per week working from home.
Hours: 28 (if working 4 days/week) or 35 hours (5 days/week)
Holiday entitlement: 22.5 days (if working 4 days/week) or 28 days (5 days/week)
Contract: Permanent
Closing Date: 15th June 2025
RESPONSIBILITIES
The Operations Director reports directly to the Trustee Board and is responsible for the following:
1. Working with the Trustees
- Overall vision and mission setting: Developing the use of the services and the building and increase the impact of Ivy Street for the benefit of the local community.
- Fundraising: Raising funds from a variety of sources to ensure the long term financial security of the charity, particularly focussing on rental income from the facility.
- Financial: Overseeing finance (with the assistance of a Trustee Treasurer) and ensuring that regular, accurate financial reports are provided to the Trustees and accurate records are kept, and providing an Annual Report for the annual accounts.
- Compliance: Ensuring that all legal requirements are met:
- Health and Safety
- HR
- Safeguarding
- All other policies and procedures including risk management.
- Community Impact: Nurturing of outside relationships with other organisations and services.
- Monitoring: Overseeing the quality and monitoring of our services.
2. Day to Day Responsibilities
- Developing and implementing a robust rental strategy to increase the use of the building for the long term financial security of Ivy Street and benefit of the local community.
- Networking with other organisations, charity partners and donors.
- Work with the staff team and trustees to develop and monitor the programme of activities and services.
- Overseeing staff and the activity programme.
- Overseeing the maintenance of the fabric of the building.
- Promoting the charity’s work with other organisations and in the local community.
- Ensuring that accurate financial and service records are kept.
- Developing and implementing a volunteer programme to support the work of the staff and provide opportunities for local people.
3. Reporting
- Attending Trustees meetings.
- Providing regular written reports to the Trustees for each trustees’ meeting.
4. Training
- Ensuring that appropriate training is available to all staff and volunteers.
- Pursuing self development by attending appropriate training courses/events and networking opportunities.
5. Equal Opportunities
- Encouraging mutual understanding, support and co-operation amongst a diverse group of people in line with the Equal Opportunities policy.
6. Safeguarding
- Working with the staff and trustees to ensure that:
- all staff and volunteers are following safeguarding procedures in accordance with the Safeguarding policy.
- all DBS checks are up to date.
- staff and trustees can access appropriate training.
7. Other
- Undertaking other relevant duties as required, in consultation with the Trustees.
ABOUT YOU
Skills and Experience
- A good degree OR relevant professional qualification OR relevant experience.
- Experience of running a facility and programme of services.
- Demonstrable ability to develop and execute a business strategy or fundraising programme.
- Good interpersonal skills and an ability to work as part of a team.
- Strong administrative ability; including computer literacy and experience.
- Willingness to work with volunteers and a positive attitude to their development, including an ability to undertake some on-the-job training.
- An awareness of the factors affecting inner city life and marginalised groups, and knowledge of the local community.
- Knowledge and understanding of relevant Health and Safety, Safeguarding and Equal Opportunities requirements.
Personal Qualities
- Genuine passion for supporting vulnerable families in urban communities.
- Personal commitment to social justice and community development.
- Respect and appreciation for diverse cultural and racial backgrounds.
- Deep resonance with our charity's roots and ethos.
- Self-starter, willing to learn and with a great can-do attitude.
In your cover letter, please outline why you would like to work for Ivy Street and what excites you about this role.
We're a small and vibrant charity serving families, mothers and babies in inner-city London.




The client requests no contact from agencies or media sales.
At MRS Independent Living, we are committed to creating a society where everyone can live independently and with dignity. Our vision is a society where everyone has control over their lives and can stay independent, active, and connected to the world around them. Our mission is to provide practical help so that people who need support can live safely and well in their homes and communities.
We achieve this through a range of vital services focusing on home adaptations, decluttering, exercise falls prevention, digital inclusion, reducing isolation, and providing advice and advocacy. Our values are rooted in equity, empathy, and a strengths-based approach.
About the role
We are seeking an Administration Officer to join our small and friendly team on a part-time basis (15 hours a week) ideally working 5 half-days, Monday to Friday (3 hours each day) but the exact working pattern is negotiable.
As our Administration Officer, you will play a vital role in the smooth day-to-day operations of our organisation. Reporting to the Director, you will be responsible for a diverse range of administrative tasks, ensuring efficiency and accuracy across our various service areas.
You'll be a central point of contact and support, working collaboratively to ensure the effective delivery of our services. You'll expertly manage referrals and information, develop positive relationships with referrers, colleagues, and service users, and handle vital office operations. Your organisational skills will also be key in supporting internal team functions, from HR processes to the coordination of meetings and training, and in maintaining efficient resource management.
To thrive in this role, you will bring proven experience in office administration, ideally gained within a fast-paced environment such as a small business, charity, or social enterprise. Success will require you to be highly organised, adept at managing your time and prioritising tasks effectively, all while maintaining a keen eye for detail and accuracy, even when juggling multiple responsibilities across different service areas.
Strong IT skills, including confidence using Microsoft Office, Google Workspace, and online project management tools, are essential. Beyond your technical abilities, you will be someone who proactively identifies and resolves issues, contributes to improving our ways of working, and supports your colleagues.
Your approachable and welcoming nature, coupled with excellent communication skills, will enable you to build positive relationships and effectively convey information about our diverse work to service users, referrers, and other stakeholders, all while being a collaborative and adaptable team player.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
ECHO supports children and young people with heart conditions and their families, who have been treated within the Guy's and St Thomas' NHS network of 47 hospitals. Congenital heart disease is the most common birth defect and affects just under 1 in every 100 babies born throughout the UK.
ECHO helps from diagnosis, which is often during pregnancy, throughout any treatment and care pathway or bereavement. Families are supported at every stage of their heart child’s journey throughout childhood, teenage years and during the transition to adult services.
ECHO’s new Engagement Coordinator will be confident, self-motivated, and capable of managing projects independently. They will be responsible for building strong relationships with stakeholders, coordinating engagement activities, and ensuring these are executed successfully.
The role requires a proactive, flexible, results-orientated individual with a passion for creating meaningful connections and working autonomously to achieve goals. You will lead with a “Make it Happen” approach to benefit the families we support in the children’s cardiology network connected to the Evelina London, Royal Brompton, and Harefield hospital networks (47 hospitals).
Can you:
Read the room when attending events, meetings, and conferences, with the confidence to share the ECHO story in a professional manner and with a smile?
Lead and coordinate engagement activities: Plan, execute, and manage engagement strategies, events, and initiatives that drive interaction with our community (fundraisers, families, professionals, volunteers, and staff).
Develop strong relationships: Build and maintain positive, professional relationships with internal and external partners to ensure effective communication and collaboration, knowing when and how to ask for support and help.
Negotiate discounts, freebies, and special moments for children, young people, and families.
Present to anyone who wants to hear about ECHO, whether a small team in an office, a school assembly of 500, or an away day for lawyers or doctors. You will design the resources you need on a shoestring budget with limited time but deliver an impactful and memorable presentation.
Bring organisation to the team and operations through admin with a can-do approach.
Key Responsibilities:
· Galvanise support by identifying opportunities, persuading people to get on board and following through to secure trust and buy-in
· Develop a GREAT supporter journey for everyone who donates to us, helping them to maximise opportunities to raise money and spread the word about ECHO.
· Provide reliable and time-critical information and be a go-to person for our community, for example:
o A team of runners taking part in an event.
o A team of medical professionals helping with our information resources.
o Stories for social media.
· People, presentations, and engagement – confidently stepping up to present, walking into groups with ease, and engaging people naturally and enthusiastically.
· Bringing energy, charisma, and a proactive approach to every interaction – from chatting with families to speaking at events or engaging new supporters.
Closing date to apply: 03rd June 2025
Interview Dates: Monday 16th or Monday 23rd June 2025
For full details, see the full Job Description and Person Specification attached.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Operations and Projects will oversee the infrastructure of our charity. This position will involve fostering a motivated and engaged volunteer base, strategic oversight of our BUBR Africa initiative and conducting impact analysis of our activations. The ideal candidate will be passionate about community engagement, skilled in project management and possess a strong analytical mindset.
To inspire and empower Black communities to embrace cycling as a pathway to healthier and more active lives, whilst fostering unity and social impact.
The client requests no contact from agencies or media sales.
Position: Corporate Partnerships Senior Executive
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based from any of our Four UK National Offices, with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2*, Charity
*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This is an exciting opportunity to join our Corporate Partnerships team, based in London, with flexibility to work from home. You’ll be part of a growing, supportive and ambitious team, raising significant income to support people living with and affected by MS.
You’ll work collaboratively with the Corporate Partnerships team, internal and external stakeholders, to identify mutually beneficial new business opportunities building a healthy and robust prospect pipeline.
You will be leading on the successful delivery of these partnerships to maximise their life-time potential and ensure they are delivering against financial and non-financial objectives. These partnerships will generate income for our Services and Support projects as well as our exciting Stop MS Appeal; the MS Society’s ten year research-focused national appeal.
You’ll have an affinity for building strong relationships and successful partnerships, great attention to detail and strong interpersonal skills. With a creative, logical and enthusiastic approach, you’ll have the opportunity to work on exciting events, develop compelling proposals and innovative fundraising initiatives.
This is a great opportunity to build on your existing experience within corporate fundraising.
Your key responsibilities include (but are not limited to):
- Delivering income at or above the agreed budget level from corporate relationships and activities as agreed within the annual budget and business plan
- To lead on identifying and securing new business and establish a strong pipeline of prospective corporate partners, that will deliver six figure income targets year on year
- Maximise the fundraising potential of high value existing partnerships through taking responsibility for specific projects.
- Relationship management and pipeline development of corporate partners, delivering agreed objectives and expectations
- To contribute to the overall income generation and implementation of the Corporate Partnership team’s objectives
- To contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best
- Accurate and timely reporting on key activities, income and expenditure
Closing date for applications: 9:00 on Thursday 29th May 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS