Business operations manager jobs in potters bar, hertfordshire

Who are Spinal Research?

We are Spinal Research, the UK's leading medical charity focused on the repair and restoration of the spinal cord. Every two hours, someone in the UK will become paralysed. Globally, it is estimated that 15.4 million people are living with paralysis. It can happen to anyone at any time, changing lives instantly. We fund groundbreaking research that will cure paralysis, ensuring people living with spinal cord injuries will get life-changing treatments.

The Role:

The Office Manager and HR Admin will be responsible for overseeing onboarding, health & Safety and human resources functions pertaining to all employees. The role holder will also be responsible for maintaining the office space, administration and any related governance. This role will provide administration support to the Board of Trustees and act as Company Secretary to the Trust. 

Responsibilities:

Office:

• Develop and implement office policies and procedures to ensure smooth operations and compliance with company standards.       
• Ensure the office space meets all Health & Safety regulations, including correct up-to-date H&S information made available to staff via noticeboard or similar.
• Owns and maintains positive and productive relationships with property management and third-party vendors and is point of contact for the building management team in case of any issues and for building information sharing.
• Perform other administrative or office-related duties as required to support the effective running of the organisation.

Health & Safety:

•  To assume the role of the Health & Safety Officer.
•  Responsible for all Health and Safety matters, ensuring that up-to-date legal requirements are met and put in place to ensure the Charity meets the criteria for the yearly Health & Safety assessment.
•  Liaise with building management, contractors, and suppliers and escalate any risks or issues as appropriate.
•  Provide up to date information and documentation to the team confirming First Aiders and Fire Wardens, ensuring this information is kept up-to-date on SharePoint, in the office and relevant documentation
•  Attend training regularly as necessary in keeping with any new legislation.

Human Resources:

• Assist with the recruitment process, including posting job openings, scheduling interviews, and coordinating candidate communication.
• Create and maintain employee HR accounts.
• Onboard and offboard employees adhering to correct processes & procedures, ensuring payroll and benefits information is shared with respective external companies.
• Responsible for sharing all updates relating to new employee training and employment law updates.
• Responsible for ensuring correct relevant policies are in place and filed away correctly.
• Working alongside the legal team to instigate and resolve any employment disputes.
• Responsible for the Charities' insurance renewals & cost reviews, ensuring adequate cover is always in place.
• Keeping up-to-date with employee benefits, reviewing the team’s needs and providing a plan of any recommendations.
• Managing the in-house learning portal and ensuring all employees training is up to date and relevant.

Company Secretarial:

• Administrator to the Board of Trustees.
• Field and action all incoming emails relating to the Charity Commission and Companies House.
• Provide support to ensure all submissions are made ahead of deadlines and recording of tasks in the allocated SharePoint areas.
• Coordinate and schedule all Trustee meetings ensuring all documents are returned ahead of deadlines.

Skill set requirements:

• Proven experience as an Office Manager or similar senior administrative role.
• Excellent organisational and multitasking abilities, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) SharePoint and other relevant software applications.
• Knowledge of HR processes, resourcing, and Health & Safety regulations is desirable or the willingness to train in these areas.
• A proactive and adaptable approach to problem-solving and decision-making.
• This role requires a proactive individual with excellent organisational, communication, and leadership skills.
• Flexibility to work occasional additional hours as business needs require.

Benefits:

• Five weeks annual leave plus bank holidays (adjusted for part-time staff).
• Flexible working, with core hours between 10am-4pm.
• Hybrid Remote working. (1 day a week expected in the office).
• Private health insurance cash plan.
• 8% Pension plan.
• Cycle to work Scheme.
• Onsite Gym in office.

If you would like to apply and join our friendly team at this exciting time, please submit your CV and a covering statement (no more than 2 pages) outlining your interest in the role and why you feel you are right for the job.

Commitment to Diversity and Inclusion: Spinal Research is committed to fostering a diverse and inclusive environment. We provide equal opportunities for all applicants, regardless of race, sexual orientation, disability, age, or gender. We welcome applications from all backgrounds and are happy to make reasonable adjustments to ensure a fair recruitment process.

Are you passionate about leading high-impact services that support individuals facing multiple disadvantage? Do you thrive in complex environments and have the leadership skills to shape a psychologically informed, client-centred team? If so, we’d love to hear from you.

About the role:

We’re looking for a dedicated Service Manager to lead our specialist 18-bed 24/7 Complex Needs hostel in Camden. Leading a team of Project Worker Complex Needs, Specialist Multiple Disadvantage Workers, Trainee Project Workers, an Apprentice, ETE Worker, Night Concierges, and locums - the service supports individuals who have experienced significant disadvantage. This includes long-term rough sleeping, substance use, severe and enduring mental health issues, involvement with the criminal justice system, and self-care challenges.

This is not a typical hostel service - it is a dynamic, intensive, and highly specialist environment requiring compassionate leadership, robust risk management, and strong inter-agency collaboration. You will be at the forefront of driving a psychologically informed and trauma-responsive service that not only provides accommodation, but creates a platform for meaningful recovery, connection, and progress.

As Service Manager, you will lead a skilled team in delivering high quality, person-centred support and accommodation. You’ll be responsible for staff development, operational oversight, risk management, partnership engagement, and ensuring compliance with service specifications and safeguarding standards.

In return, we offer a strong culture of learning, access to a sector-leading leadership development programme, and the opportunity to shape practice in one of the most critical and challenging areas of homelessness work. Join us in creating a place of safety, growth and transformation in the heart of Camden.

About you:

• You’ll bring a deep understanding of complex trauma and how to translate this into Psychologically Informed Environments (PIE).
• You’ll have a proven ability to lead and motivate staff teams, respond to crisis, and ensure that frontline practice is effective, compassionate, and empowering.
• Demonstrable experience working with people facing multiple disadvantage in a supported accommodation or complex needs setting.
• A strong track record of managing or leading teams to deliver measurable, client-centred outcomes.
• Confidence in working in partnership with statutory and voluntary agencies to build integrated and effective support pathways.
• Excellent communication, organisational, and problem-solving skills.
• A reflective, emotionally intelligent leadership style grounded in values of inclusion, equity, and respect.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 1st June at midnight

Interview date: Thursday 12th and Friday 13th at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Epic at a Glance:

At Epic, we strive to build a world where children and youth - no matter their race, gender, sexual orientation or place of birth - have access to a future full of promise and opportunity. We are a global foundation backing groundbreaking non-profits around the world - the changemakers and innovators that are transforming the lives of children and youth and protecting our planet for generations to come. 

Groundbreaking charities often struggle to secure smart money to drive impact. Donors want to give more, but are held back because they lack trust, time, and knowledge. Epic bridges the gap between the social entrepreneurs forging solutions to today’s pressing challenges, and the individuals and businesses who want to pool their resources to drive positive change. We curate and monitor highly-vetted portfolios of organisations that we back in order to foster lasting change. We operate strictly on a pro bono basis: 100% of donations received go directly to the organizations in our portfolio. 

Now in our 10th year, we have mobilised over $91 million and supported 57 organizations in 11 countries across 4 continents, since 2015. In the UK, we raise between US$2-2.5 million annually, and there is potential and aspiration to grow this to US$3 million by the end of 2027.

For more information: https://epic.foundation

Summary of the position

Epic is looking for a Development Manager to support the activities of the UK Development Team to help us ‘make giving the norm’.

The Development Manager will work with the UK Director in our small team in the UK, as well as working closely with colleagues in Paris and Brussels. 

This position offers candidates the opportunity to develop their skills across a range of fundraising disciplines including corporate fundraising, major donor engagement, events, and philanthropy. 

This position will work with a deeply engaged team in an international environment. Given the versatile nature of the responsibilities and the small team size, candidates will need to show demonstrable flexibility, adaptability, and the ability to take ownership and work independently.

Epic offers an enriching and supportive work environment with opportunities for professional growth and network development. This is an exciting opportunity to join an innovative organisation that places social impact at the heart of its mission.

Key Responsibilities :

With support from the UK Director, the Development Manager will work collaboratively with the Director and wider UK team and Development colleagues in Paris and Brussels to execute the fundraising strategy in the UK. The Development Manager is a key role in a small team, and will contribute new ideas, networks and results to help us meet our income targets and therefore create more positive impact for children and young people globally. More specifically, the key responsibilities of this role are outlined below.

1. Business Development (65%)

• Lead prospect research and outreach efforts to expand Epic’s prospect donor pool in the UK: monitor the fundraising ecosystem, conduct in-depth prospect research and engage in proactive outreach campaigns through LinkedIn, emailing, digital networking and in-person events. This will include attending early morning and evening events as required.
• Set conversion objectives and support conversion from leads to donations
• Identify and secure lead opportunities within networks and events
• Pitch Epic and its various Giving Solutions to potential donors, and build tailored proposals when needed
• Maintain high discipline and consistency in follow-up with leads and donors: use Epic’s CRM to build a consistent pipeline of prospects, as well as maintaining the database with accurate and up to date donor information
• Evaluate and monitor the return on investment (ROI) of events and fundraising campaigns
• Prepare compelling fundraising communications, materials and presentations for donor meetings and events

2. Nurturing & engaging the UK Community (20%)

• Contribute to Epic’s engagement strategy for current donors to ensure an 80% renewal rate
• Maintain regular touchpoints with a subgroup of donors through activities such as sharing monitoring reports, organising project visits and volunteering opportunities in the UK, and scheduling regular calls and face to face meetings. 
• Act as the main point of contact for a subset of donors and answer their enquiries in a timely manner
• Craft and manage engagement opportunities such as UK events and webinars, including drinks, talks, breakfast events, and provide support to the organisation for the annual gala nights. Support will be provided for certain events by our in-house dedicated Events team.

3. Fundraising-related administration (15%)

• Manage donor-related administrative tasks, such as regular use of Epic’s CRM (Salesforce), donation forms, meeting preparation, minutes (where applicable), and 
• Process all donations, using Salesforce and related donation platforms, in a timely manner each month
• Liaise with international fund vehicles, such as Myriad USA, to ensure all international donation commitments are fulfilled. 

Position Requirements :

• Candidate must have the right to work in the United Kingdom
• Excellent level of English (both spoken and written) required
• Proficiency in French (written and spoken) highly desirable 
• A minimum of 5 years’ experience in a sales, fundraising or business development role, with demonstrable experience of securing 5- and 6-figure gifts
• Experience within the charity sector is desirable but not required
• Experience using software packages such as Google Suite, Microsoft Office, Canva and other applications
• Excellent communication and interpersonal skills
• Commitment to attend external events (including evening events) and comfortable networking with a variety of people across different communities
• Experience with a CRM is required and preferably some experience of using Salesforce 
• Strong self-discipline and project management skills
• Excellent organisational skills and a strong eye for detail

The Epic UK team is a small but dedicated team. The role requires flexibility and a start-up attitude. This is a full time, permanent position, based in the London office with the opportunity for two remote working days each week. This role reports to the UK Director and will involve closely working with Epic’s global development team, as well as with the Engagement, Programs, Marketing and Communications, and Operations teams.

Contract Details

• Position based in central London (Mayfair), UK (with option to work from home 2 days per week).
• Contract type: Permanent, full-time
• Salary range: £35,000-£40,000 gross annual (depending on experience) 
• Start date: As soon as possible but within 3 months of the offer

Employee Benefits 

• Flexible Work Arrangements: Up to 2 days remote working per week.
• 5 weeks (25 days) of paid holiday annually, not including bank holidays, with additional office closure between Christmas and New Year. 
• Access to private healthcare coverage through our healthcare partner, BUPA, fully covered by Epic for the employee and 50% coverage for partner and/or dependents. 
• Retirement Savings Plan: Enrolling in a company-sponsored retirement savings plan with employer contributions.
• £150 culture/sport allowance per year for all eligible staff on a permanent contract and who have successfully completed their trial period.
• Epic subsidizes 50% of the cost of weekly, monthly, or annual local transportation passes (London Underground and London Buses).
• A monthly tax-free homeworking contribution in the amount of £26 per month for all eligible staff on a permanent contract and who have successfully completed their trial period.
• Workplace Amenities: Access to modern workplace amenities: onsite kitchen and snacks, and recreational facilities.

The purpose of your role

To us it matters how you spend your working hours. We want you to love your work and see real impact in what you do. We are a social enterprise with a clear purpose; to improve communities across the UK by recruiting the very best graduates to become Police Officers in forces across the country. We believe that a great police officer has the power to build the public's confidence in UK Policing directly helping to reduce crime.

We are looking for a highly organised self-starter who is passionate about our mission. You will join our brilliant Force Partnerships team who are responsible for developing Police Now’s relationship with stakeholders across the UK policing and implementing our programmes in collaboration with forces. You will support our work to get partnership contracts so that we can place our officers in police forces across the country. You will organise events and opportunities for senior individuals within policing to come and see the work we do, visit our academies and meet our participants.

The role will be a mixture of organising events, project management, administration, research and relationship building. You will ensure meetings with our external partners are well prepared for and will undertake various projects and administration tasks to allow us, as a team, to develop positive and lasting partnerships. This is a highly varied role which will give you the opportunity to work across the whole of Police Now. As such we are looking for a quick learner and someone who is as determined as we are to see the Police Now mission succeed.

What you’ll do – the key responsibilities

• Coordinate the planning and delivery of our partnership events including our Academy Visitor Days, as well as designing and implementing new stakeholder engagement initiatives based on previous stakeholder feedback.
• Support with, and at times lead the production of documents and communications for internal and external audiences, for example event invites, guest lists, handbooks, letter templates and agendas. This will include producing reports which use data to demonstrate the impact of our programmes to forces.
• Support with our sales campaign and contracting work through regular reporting, maintaining accurate records and providing updates to senior leadership and relevant internal stakeholders. This may include identifying opportunities for Police Now colleagues to attend sector events to have the greatest possible impact on policing in England & Wales.
• Collaborate with colleagues from across Police Now to support a strong customer experience for Police Now’s partner forces; for example, attending cross-departmental meetings and through developing Police Now’s use of our Customer Relationship Management (CRM) system, Salesforce.
• Provide wider administrative support to the Force Partnerships team. This includes but is not limited to; preparing and printing event documentation, record-keeping, team inbox monitoring, room bookings, research into current and future force partners and booking and taking minutes for both internal and external meetings.

Frequent travel to the London office (2-3 days a week), along with regular travel to events and forces nationally will be required for this role.

What you’ll need – the person specification

Although prior experience in a similar role is helpful, we are more interested in your attitude, and your willingness and ability to learn new skills and apply knowledge quickly. We would like someone who has lots of energy and can take the initiative to see where you can add value to the work that we do. This is an exciting and varied role within a fast-paced organisation with lots of opportunities for you to gain some amazing experience. 

• We are looking for someone with strong organisation, prioritisation and administrative skills, with outstanding attention to detail. You’ll take initiative, with proven problem-solving skills and the ability to work efficiently both independently or in a group setting. 
• You’ll be comfortable working at pace and being flexible, able to adapt to challenging timescales and shifting priorities. You’ll be able to maintain a positive ‘can-do’ attitude, even when under pressure.
• You’ll also have strong interpersonal skills, with the ability to build and maintain positive stakeholder relationships. Key to this will be your excellent verbal and written communication skills, and an ability to ‘muck in’ and help others when the going gets tough.
• Willingness to travel to the London office, as well as forces and events across England and Wales.
• Finally, and most importantly, you’ll be passionate about our mission, and you’ll have a thirst for professional development, eager to develop and learn.

Chief Executive Officer

Location: Flexible (with regular travel to London)
Salary: £65,000–£70,000 per annum (depending on experience)
Contract: Full-time, Permanent

Alexandra Rose Charity is transforming access to fresh, healthy food for families on low incomes. Through innovative programs like Rose Vouchers for Fruit & Veg and Fruit & Veg on Prescription, we are pioneering financial incentives that improve nutrition, tackle food insecurity, and support local markets. As we enter our next phase of growth, we are seeking a bold, values-driven Chief Executive Officer to lead us forward; scaling our impact while staying true to our mission of ensuring everyone has access to affordable, healthy food.

This is not a typical CEO role. Alexandra Rose Charity is dynamic, purpose-driven, and committed to systemic change. The new CEO will drive a bold organizational strategy, foster a strong and inclusive culture, champion food equity, and ensure that our programs continue to empower communities across the UK.

The successful candidate will bring:

• Proven strategic leadership experience within a mission-driven organization.
• Experience of successful fundraising and stewardship of major funders
• A track record of scaling impact, income, and influence while maintaining a strong commitment to social change.
• Demonstrated ability to engage stakeholders across government, healthcare, and community sectors to drive policy and programmatic innovation.
• A deep commitment to inclusion, equity, and ensuring that healthy food is accessible to all.

If you believe in a future where everyone, regardless of income, can access fresh, nutritious food and are ready to lead a movement for change, we’d love to hear from you. For more infomation please refer to the recruitment pack attched as a PDF.

ABOUT ULI EUROPE

ULI, the Urban Land Institute, is a non-profit research and education organisation focused on the real estate sector with a strong mission, to shape the future of the built environment for transformative impact in communities worldwide. To advance the mission, the members have identified three mission priorities, which are decarbonisation, affordable and adequate housing and educating the next generation of real estate leaders.

Founded in 1936, we now have over 48,000 members worldwide, representing the entire spectrum of land use and real estate development disciplines working in private and public sectors.

In Europe we have c. 5,500 members. We have a particularly strong presence in the major European real estate markets with National Councils in 15 countries across Europe, including e.g., France, Germany, Spain, and United Kingdom.  ULI’s main revenue sources come from individual and corporate membership, in addition to corporate sponsorship for a wide range of activities ULI delivers, including events, research and mission driven programmes such as C Change or UrbanPlan.  To advance its mission priorities, ULI is aiming to diversify and grow its funding sources and especially focus on philanthropic donations from individuals, corporates and foundations, in addition to grants from other local and European institutions. 

ULI Europe requires an experienced, highly-organised individual to work closely with the CEO of ULI Europe, Chair of the ULI Charitable Trust, Chief (Philanthropic) Fundraising Officer and VP of Business Development and Membership to administer and support the growth of ULI’s philanthropic fundraising work in Europe.

POSITION SUMMARY

The Senior Manager of Philanthropic Fundraising will serve as the cornerstone of administrative support for ULI’s philanthropic fundraising initiatives in Europe.

 The role will report to the Vice President, Business Development & Membership on a day-to-day basis and work closely with the Chair of the ULI Charitable Trust and CEO ULI Europe. The role will have a functional reporting line to the Chief (Philanthropic) Fundraising Officer.

This position requires excellent organisational, administrative, and stakeholder management skills, particularly within the charity or philanthropic sector.

SPECIFIC RESPONSIBILITIES

• Provide administrative and management support to the philanthropic fundraising initiatives of the ULI Charitable Trust (and the CT Board of Trustees / ULIF Europe Committee) and ULI Europe, including fundraising campaigns, donation tracking, gift processing, and donor stewardship in cooperation with the ULI Finance team in the US. 
• Oversee and coordinate design and development of marketing collateral, presentations supporting fundraising campaigns, in collaboration with the ULI Europe Marketing and Communications team.
• Collaborate closely with the ULI Europe Business Development and Membership team, ULI’s country directors, and the governance director to support the planning and implementation of the European philanthropic fundraising strategy set by the CT Board of Trustees / ULIF Europe Committee.
• Coordinate and maintain relationships with individual and institutional donors,, in close collaboration with the corporate accounts team, CEO, ULI Europe and the Chair of the Charitable Trust / Chair of the ULIF Europe Committee;
• Work in close collaboration with Research & Advisory Services and ESG Programmes colleagues, to identify and research (third party) philanthropic funding and grant opportunities and assist in the preparation of applications for philanthropic funding from (third party) foundations and government agencies;
• Coordination of proposal writing for potential foundation funding, in close collaboration with the research, marketing communications and legal and compliance teams.
• Develop and manage internal processes for grant compliance, application tracking, reporting, and gift acknowledgement for ULI Europe.

EXPERIENCE & SKILLS

• Experience working in an operations, administration, or governance role within a UK or European charity, charitable trust, or foundation.
• Experience working in an international business environment.
• Strong communication and interpersonal skills. 
• Excellent attention to detail.
• Excellent communication and coordination skills.
• A track record of managing transactions or projects that required multi-tasking and meeting deadlines
• A quick learner who is able to adapt easily

Desirable: 

• Familiarity with UK or EU charitable compliance and reporting standards.
• Experience coordinating funding proposals or donor-facing reports.
• Proficiency in one other European language preferred.
• Real estate background desired, but not essential.
• Occasional international travel required.

EDUCATION

• Bachelor or Master’s degree in a relevant field or similar experience.

Interested in managing the CRM database of an International Development Charity? You will help deliver continuous improvement to the CRM system and data quality within it. You will need to be able to effectively analyse and configure the CRM system, adding new fields as and when approved via a change approval process.

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

The Role

We have recently launched our new CRM based on Microsoft Dynamics 365, and are looking for a CRM Manager to join an end user Charity in Central London. The Charity has a direct front end CRM user base of around 30 staff. It also has a power platforms bespoke portal for between 64-120 regional staff to login to, who contribute to the membership programme, creating new memberships and managing the renewals process which happens each year. It also has a power portals Donation portal which directly integrates to Dynamics 365 and Business central. This role is to support our internal staff (30) and external Staff (120) with the day to day activities ensuring business processes are fit for purpose and seek out possible improvements in the long term roadmap.

Key Functional Areas

• Data architecture– Lead on the review and structure of data on CRM.
• Systems Governance - Ensuring system best practices are followed, producing dashboards to identify common errors to follow up with users offering tailored training for common issues.
• Training and Support - training of new members, ongoing training and refreshing areas where common issues are found in regular training sessions all staff and portal users can attend.
• Information Governance and Data Protection - Ensuring data is kept up to date and added in the correct formats and standards. Leading on data compliance and legalisation for the charity

Please refer our job description for more information

Key skills & experience we are looking for

• 3 years’ CRM experience with at least 2+ years experience with administering Dynamics CRM/365/2016.
• Proficient in Microsoft Office 365.
• Experience in systems and requirements analysis/Systems documentation.
• Managing issues and maintaining issue management systems.
• Microsoft Office 365 automation, including Microsoft Flow.
• Business Process Modelling Notation (BPMN).
• Business Central.
• Power BI.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The deadline for applications is 23 May 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Salary: £35,657 per year (FTE £39,000)
Working hours: 32 hours/week
Department: Commercial and Operations
Number of posts needed: 1
Location: Hybrid (75% office based, 25% home based)
Working Pattern: Monday to Friday
Reporting to: Chief Operations Officer
Contract: 18 months fixed-term
Application Closing Date: 4 June 2025

Our operations team is led by the Chief Operations Officer (COO) and includes the finance and bookings & venue teams. This is a newly created role that will report directly to the COO and work closely with the wider operations team.

Scope of role

The Senior IT & Operations Officer is responsible for leading the central coordination of IT operations, managing key relationships with two main contractors (IT and estate management), and ensuring seamless integration of IT infrastructure and estate management services. This role involves overseeing the effective and efficient functioning of both IT systems and estate operations for Toynbee Hall and Toynbee Trading, while prioritising the safety of staff and stakeholders on-site. The officer will proactively identify opportunities for improvement, resolve issues, and maintain a collaborative working environment to support business continuity, operational efficiency, and safety standards across all operational areas. Additionally, they will support the procurement of IT and estate-related items, such as IT kit, ensuring timely and cost-effective sourcing of required resources.

Responsibilities and Accountabilities

Information Technology & Systems

• Support the COO and wider SMT with all IT related strategy including procurement and streamline of new IT service provider/s. Including setting up KPIs’ and using these to assess performance.
• Manage the setup of new staff – including the procurement of equipment required for the role – this includes all communication tools.
• Managing the relationship and being the key point of contact with the technology suppliers and technology support providers.
• Identifying cost savings/efficiencies in the tech stack.
• Supporting IT KIT refresh plans and purchase, this includes audit of needs and vendor negotiations and lifecycle planning with the COO.
• Leading on regular assessment of IT and systems needs for all services and administrative staff.

Facilities, Health and Safety & General Administration

• Act as the main point of contact with our property management company. Work with the COO to escalate issues.
• Book in contractors and maintain all required documentation in conjunction with other key stake holders (property manager/agent).
• Be the escalation point for maintenance issues, liaising with the property management company to make sure that issues are dealt with in a satisfactory manner.
• Work with H&S consultants and property managers to ensure all relevant training is planned for and carried out and Risk assessments are being completed and used.
• Work with HR to ensure that all relevant training is planned for and carried out.
• Maintain records for all mandatory tests in conjunction with our property agents.
• Liaise with the Events and Venue Manager to ensure building management is always in place, keyholding, security etc.

Projects

• Manage ad hoc projects on behalf of the operations team; such as refurbishments, implementation of printer management.

General

• Building good working relationships across the organisation
• Representing Toynbee Hall to external audiences
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise such as top up of franking machines, and general administrative orders as needed.

Managing Yourself

• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing your workload
• Taking responsibility for your personal development and seek out opportunities for support and development
• Take part where appropriate in monitoring and evaluation planning and practice.

Essential Criteria:

• Project management experience.
• A high level of organisational skills.
• An ability to understand complex information and communicate it simply.
• Comfortable following processes and supporting other people to do so.
• Independent thought and attention to detail.
• High level expertise to use the Microsoft Office suite particularly Teams, Sharepoint, Excel and Outlook.
• A strong communicator with the ability to form trusting and supportive relationships quickly, internally and externally.
• Able to work proactively, independently and within a team.
• Able to work collaboratively with the wider teams at Toynbee Hall.
• Good negotiation skills.
• Basic level understanding of H&S, GDPR and confidentiality.
• Understand basic budget management and purchasing process.
• IT related qualifications and experience such as cyber security, Microsoft 365 suite skills.
• Good understanding of charity technology needs.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

ID: 1455 Senior Corporate Development Manager, External Engagement 

Salary: 

- starting at £42,140 FTE per annum, rising to £46,240 

- Additionally, £3,679 Inner London Weighting FTE per annum for Head Office based 

- Additionally, £480 home-based allowance FTE per annum for Home-based. 

Location: Hybrid Head Office or Homebased 

For Head Office based roles, we typically work a minimum 2 days a week in the office. Our office space is wheelchair accessible and located in Hoxton, London, N1.

Note that this role requires travel to partner meetings and events, predominantly in central London (but also nationally). Applicants would need to be able to travel regularly, as required, to fulfil the needs of the role, even if home-based. 

Hours: Full Time (37 Hours) or Part Time (no less than 28 hours) 

We offer flexible working arrangements - please see below for more details. 

Contract: Permanent

Family Action & the role’s impact:

Family Action is a national charity committed to supporting families through change, challenge and crisis.  Since the charity was founded in 1869, we have continued to help children and families overcome the challenges they face through a wide range of practical, emotional and financial support. Today we work with more than 60,000 families in around 180 community-based services, as well as supporting thousands more through our national helpline, FamilyLine, and through national schemes like the National School Breakfast Programme.   

This is an exciting time for an experienced and ambitious senior corporate fundraiser to join our high performing corporate partnerships team and lead the New Business function. Family Action recently undertook a major brand review and launched a new website, and income generation is a key priority in our 2024-29 strategy. This role will be focused on developing and growing new business activity, including identifying and securing new high-value partnerships, creating and implementing a robust growth strategy and ensuring we have the tools to deliver it. Our working culture is flexible, fun and open, with excellent opportunities to collaborate with colleagues with a range of specialisms, from brand, to marketing and communications, to fundraising, as well as our colleagues delivering Family Action’s services. 

Main Responsibilities (for details check the job description and person specification):

• Leading a small team to drive forward new business activity; identifying, cultivating and securing new income generation opportunities with corporate partners across strategic, commercial and charity of the year style collaborations.

• Creating and implementing a growth strategy for new business, developing our corporate partnerships proposition, maximising income and delivering on our overall charitable strategy and objectives. 

• Implementing effective processes, systems and frameworks to increase partnership opportunities and the success of our new business activity.

• Working with senior stakeholders internally and externally to identify and secure partnership opportunities that further shared goals.

• Working with the Corporate Team and other teams and colleagues across the organisation to ensure the smooth setup and onboarding of new partnerships.

Benefits: 

- an annual paid leave entitlement of 30 working days plus bank holidays (pro rata if job is taken PT)

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

• Click the “Apply Now” link below and fill out our digital application form

• Closing Date: Monday 2nd June 2025 at 23:59

• To learn more about Family Action: Careers

Interviews are scheduled to take place from 16th-20th June virtually, with slots throughout the working day and early/late slots available. 

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: heather.kearney (full email adress located on advert on our website) before Thursday 22nd May.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.

* Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons

ECHO supports children and young people with heart conditions and their families, who have been treated within the Guy's and St Thomas' NHS network of 47 hospitals. Congenital heart disease is the most common birth defect and affects just under 1 in every 100 babies born throughout the UK.

ECHO helps from diagnosis, which is often during pregnancy, throughout any treatment and care pathway or bereavement. Families are supported at every stage of their heart child’s journey throughout childhood, teenage years and during the transition to adult services.

ECHO’s new Engagement Coordinator will be confident, self-motivated, and capable of managing projects independently. They will be responsible for building strong relationships with stakeholders, coordinating engagement activities, and ensuring these are executed successfully.

The role requires a proactive, flexible, results-orientated individual with a passion for creating meaningful connections and working autonomously to achieve goals. You will lead with a “Make it Happen” approach to benefit the families we support in the children’s cardiology network connected to the Evelina London, Royal Brompton, and Harefield hospital networks (47 hospitals).

Can you:

Read the room when attending events, meetings, and conferences, with the confidence to share the ECHO story in a professional manner and with a smile?

Lead and coordinate engagement activities: Plan, execute, and manage engagement strategies, events, and initiatives that drive interaction with our community (fundraisers, families, professionals, volunteers, and staff).

Develop strong relationships: Build and maintain positive, professional relationships with internal and external partners to ensure effective communication and collaboration, knowing when and how to ask for support and help.

Negotiate discounts, freebies, and special moments for children, young people, and families.

Present to anyone who wants to hear about ECHO, whether a small team in an office, a school assembly of 500, or an away day for lawyers or doctors. You will design the resources you need on a shoestring budget with limited time but deliver an impactful and memorable presentation.

Bring organisation to the team and operations through admin with a can-do approach.

Key Responsibilities:

· Galvanise support by identifying opportunities, persuading people to get on board and following through to secure trust and buy-in

· Develop a GREAT supporter journey for everyone who donates to us, helping them to maximise opportunities to raise money and spread the word about ECHO.

· Provide reliable and time-critical information and be a go-to person for our community, for example:

    o  A team of runners taking part in an event.

    o  A team of medical professionals helping with our information resources.

    o  Stories for social media.

· People, presentations, and engagement – confidently stepping up to present, walking into groups with ease, and engaging people naturally and enthusiastically.

· Bringing energy, charisma, and a proactive approach to every interaction – from chatting with families to speaking at events or engaging new supporters.

Closing date to apply:  03rd June 2025

Interview Dates: Monday 16th or Monday 23rd June 2025

For full details, see the full Job Description and Person Specification attached.

Head of Finance

Permanent role offering a salary of up to £71,000 pa, depending on experience

Location: Hybrid working with minimum 2 days per week in the London office (near Moorgate)

Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause.

We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry as well as independent research, consumer insight and evaluation.

What are we looking for?

We are seeking a dynamic and experienced Head of Finance to join our team. The role will sit within our Central Services Team and will report to the Director of Resources and Business Systems.

In this role, you'll be responsible for producing and delivering monthly management accounts, overseeing financial operations, and ensuring robust internal controls are in place. You'll also manage the year end audit, budgeting and forecasting and support procurement processes, while leading a dedicated finance team.

If you have a strong background in financial management and a passion for driving organisational success, we'd love to hear from you!

How to apply?

For further information on the role, please refer to the attached job description and read about Drinkaware on our website.

Please submit an up-to-date CV and a covering letter (maximum two pages) outlining how you meet the role’s requirements and what you can bring to Drinkaware.

Closing date: Saturday 31 May at 5pm

Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.

Please note that if you have not received a response to your application within two weeks after the closing date, this means you have been unsuccessful on this occasion.

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
 

We’re looking for a relational person with good emotional intelligence and communication skills, driven and care about high standards of work. With a background in fundraising or external stakeholder relations/partnerships management, you will join our established team to build new relationships, increasing our Mid-level and Major donors. 

The important stuff 

Salary: from £35,000 dependent on experience

Contract: Full-Time, Permanent, 9.30am - 5.30pm with occasional evening work for events such as our Spear Celebrations

Location: Hammersmith, London. Core team office days are Monday, Tuesday and Thursday with flexibility on other weekdays

Closing date: Monday 2nd June 

Interviews: First interviews will be held in-person on Thursday 19th June. Final interviews will be held online Wednesday 25th June. 

Application pack: Have a look at our application pack for more information about the role and Resurgo.

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• Regular staff prayer meetings, conferences and retreats (one residential)
• Excellent Health Insurance plan, including gym discounts and other perks

Person Specification 

• An active Christian, passionate about personally representing the values and beliefs of Resurgo, and our mission to equip and support young people facing barriers to employment to enter work.
• Outstanding people skills; experience of relationship management within philanthropy, or a business development or client account management role.
• Strong written and verbal communicator including effective influencing and negotiation skills.
• Experience of developing and delivering operational plans to meet targets including running and hosting large and small events.
• Proven success of generating income, meeting targets or securing new business is desirable.
• An interest in research and data on the wider landscape that impacts young people facing barriers to employment.

Key Responsibilities

Relationship Management

• Develop and manage relationships with Resurgo’s major donors, asking for financial support at the right time.
• Create individual engagement and stewardship plans for existing major donors and new prospects, including in-person meetings, written updates and reports.
• Help to develop the mid-level giving programme by creating a stewardship plan and tailored written communication.

Prospects

• Develop and implement the prospecting strategy, attending networking 
  events, asking for introductions and being confident using LinkedIn to 
  look for new opportunities, identifying, researching and contacting 
  potential supporters.
• Work with the corporate teams to cross-sell opportunities; identify and 
  further engage high level individuals within businesses and vice versa. 

Events

• Assist with the planning and delivery of a variety of fundraising events, 
  working closely with the impact, communications and finance teams to 
  generate strong results.
• Help to develop and deliver new strategic events to further engage 
  major and mid-level donors with Resurgo’s work.

Financial Management

• Help to monitor the major donor pipeline, regularly reporting on income and progress against targets and help with financial management using a CRM (Salesforce).

Active Participation in the Philanthropy and Wider Resurgo Mission

‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’

• Help build and develop Resurgo’s ethos and Christian life as a team member
• Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

We are looking for a Fundraising & Operations Co-ordinator to work closely with the Director — providing day-to-day administrative support,  and helping to keep high-level fundraising efforts running smoothly and efficiently. 

serve as a key pillar of support in a highly supportive role overseeing major donor relationships, events, and income generation in the UK.

This is a hybrid role with 2 days a week in the London office.

The Charity
An international social welfare charity dedicated to breaking the cycles of poverty and supporting people to develop lifelong skills.
You would be joining a collaborative and supportive team offering benefits that include a pension scheme which employees can join and to which the charity contributes, as well as 20 working days paid holiday in each holiday year, plus 8 bank holidays per year. In addition, the Companys offices will be closed for one week at the end of each calendar year between Christmas and the New Year during which you will not be required to work but will be paid as usual.

The Role
Act as the primary administrative and strategic support to the UK Director.

Support the development and tracking of major donor strategies.

Support donor communications and relationship management across events and campaigns, including stewardship of small and recurring donors.

Maintain accurate donor records in Salesforce

The Candidate
1 to 2 years of experience in a non-profit fundraising or operations role, ideally with exposure to major donor or event fundraising.

Experience using Salesforce (or a similar CRM/database) for donor management and reporting.

Proven ability to manage multiple project

High attention to detail and accuracy in both data and written materials

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

At over 200 acres, Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich, unique heritage, including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

The Head of Commercial & Visitor Experience role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are looking for an experienced commercial and visitor experience professional to join our friendly team in the new post of Head of Commercial and Visitor Experience, reporting into our trading board, Crystal Palace Park Events Ltd (CPPEL), and line managed by the Director of Park Management.

Responsible for achieving ambitious income targets, you will lead the  management, development and growth of key revenue generating activities including concessions, leases, retail, licensing, catering, markets and car parking activity (and excluding events and venue hire). Alongside this you will oversee the smooth running of the park as a visitor attraction, ensuring an excellent visitor experience and an accessible, warm welcome to all. 

You will be a creative and entrepreneurial team player with experience working in a visitor attraction, cultural, heritage or park setting and a proven track record in business development and income generation.

How to apply:

Please submit the required documents to jobs @ crystalpalaceparktrust .org with the subject ‘Role: Head of Commercial & Visitor Experience

Applications must be received by 2 June 2025 @ 10am

First round interviews will be held w/c 9 June 2025

Second round interviews to be confirmed.

All applicants must submit an Equal Opportunities Form

Crystal Palace Park Trust is an equal opportunities employer. We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

We thank all applicants for their interest.