The Lincs & Notts Air Ambulance is one of the UK’s leading Helicopter Emergency Medical Service (HEMS) Charities, funded purely by the generosity of people. We are not part of the NHS and not funded by the Government. At a time when every second counts, the arrival of our iconic yellow helicopter really can mean the difference between life and death. We transport the equivalent of an A&E department to people suffering from the most serious of illnesses and devastating injuries, providing the best possible treatment as quickly as possible.

We have a small chain of shops that support this work through raising awareness, cash and representing our brand. We are looking for a Retail Operations Manager who can lead and  manage a small team to raise as much cash and awareness as possible by positively representing our brand through our retail offer and team spirit, in line with our LNAA values and organisational policy and procedures.

This role is the most senior in the retail team and accountable for overall budget in terms of driving income and keeping down costs. You will need an entrepreneurial spirit, creative flair, and a direct understanding of how charity retail works in terms of best practice, alongside donor and customer satisfaction. You will be committed to safe working practices and role model associated behaviours, prioritising investment of time and resources.

The role is based full time in the shops for both office and operational work duties, although you will also be working occasionally at our fantastic HQ and airbase on the outskirts of Lincoln

We are pleased to create this exciting new role and seek a person who shares our enthusiasm and positive attitude for supporting both students and staff. The key to success as the Director of Operations lies with the intelligence to create and cultivate relationships based on trust, consistency and fairness as well as an ability to be able to fix problems and “make things happen” Being a small organisation, it is important for us to maintain and develop our culture of collaboration and support, especially in these extraordinary times.

You willsupport the Bursar with day to day oversight and management of the operational teams in the school. The Director of Operations will play a key role in the implementation of the School’s Strategic Plan and, in particular, all elements of the plan relating to the property, facilities, structural and business management matters. The post will work closely with the Bursar and will deputise when required.

Overview

Family by Family’s (FbF) vision is to see all families thrive, not just survive. The project has 10 years of proven success in Australia and is being pioneered in the UK for the first time by Stoke-on-Trent City Council, DFE and Shared Lives Plus. The project connects sharing families (volunteers) who have been through tough times and want to be alongside seeking families who are currently experiencing tough times and want to improve their family’s life. Families are brought together in link ups and work towards goals of the family’s choice. The project is underpinned by a set of clear principles that places importance of choice, relationships and working from a place of strength rather than deficit. The families are supported by a knowledgeable team of family and kids coaches to catalyse change that participants want to see. What sets this project apart from others is the whole family approach, we recognise the vital role that kids play in creating change in family units as role models, leaders and changemakers.

The project is a blend of strengths based and community development approaches combined with a clear service model incorporating social work practice that enables change for families. It seeks not to replace statutory services but to recognise the gifts, talents and strengths that already existing within families to prevent crisis from happening and to improve outcomes for the whole family. There is a clear evaluative approach supported by the evidence base of The Australian Centre for Social Innovation (TACSI).

You will motivate and problem solve with Coaches and Families who have faced many different challenges and stresses in their lives. The role requires someone who is highly organised and has a proven track record in project managing complexity. You will have working knowledge and expertise in strengths-based and community development approaches and be an excellent connector and relationship builder. You will need to hit the ground running to inject passion and energy into volunteer recruitment and referral pathways. You will also be responsible for local funder management (Stoke City Council and the DFE), local tracking and monitoring including attending meetings and producing reports. The ideal candidate will be able to demonstrate that they have the innate ability to build relationships quickly with a range of people, are solutions focused project managers, and has the expertise of strengths-based working, ideally within a health or social care context and can translate this into practical action.

We are seeking a dynamic, creative, and motivated individual to lead the local project in Stoke on Trent. You will be responsible for leading the day-to-day operations of the programme across the agreed neighbourhoods. An effective and experienced leader, you will ensure the goals, aspirations and contractual obligations of the team are met. 

Main responsibilities include:

• Leading the delivery of the project in Stoke on Trent including driving volunteer recruitment and referrals ensuring targets are met.
• Using strengths-based and community development techniques to ensure involvement from families across Stoke on Trent.
• Excellent relationship building and networking with local partners and potential collaborators including developing referral pathways.
• Line Management of the delivery team.
• Monitoring and tracking of progress and KPIs including meeting quality standards of the Australian model.
• Funder relationship management- including attending meetings and producing reports.
• Local comms- using social media and other media to promote the project and raise awareness including speaking at events and meetings about the project.
• Ensuring local evaluation activities are undertaken and working closely with the independent evaluators.
• Working alongside the National Strategic Lead to ensure quality is upheld in the local delivery and that the work contributes to the national strategic ambitions.

Other responsibilities:

• Support family training, link ups and coaching where required,
• Lead regular reflective practice sessions with the team,
• Ensure best practice and standards are adhered to including meeting all contractual requirements and exceeding where possible,
• Manage resources effectively including activity budget,
• Considering how strengths based and community development approaches can support the long-term sustainability of the project,
• Consideration of use of community participatory arts and other methods to capture stories and support public engagement,
• Collecting stories and case studies to demonstrate impact
• Produce reports for internal and external stakeholders
• Ensure monitoring, tracking and adherence to GDPR/data management is upheld,
• Continual asset mapping of the local community including working with local partnerships and community leaders

People management

• Line managing team including supervision and any other employee related tasks,
• Ability to bring people along with you and using coaching/mentoring techniques to support the development of the team,
• Providing learning and training opportunities for the team – sharing your knowledge and expertise,

See full job description 

Interviews: W/C 13th December (Likely slots Tues, Wed, Thurs AM) held via Zoom.

The King's Fund is an independent charitable organisation working to improve health and care in England. Their vision is that the best possible health and care is available to all.

They are now looking for an IT Operations Manager, to be responsible for the organisation’s IT infrastructure, applications, and services to meet their user requirements.  You will lead and continuously develop IT resources in accordance with the organisation’s needs, strategy and values, ensuring compliance with IT strategy, cyber security standards and prevailing legislation.

Main responsibilities

• Designs, develops and delivers a robust, efficient and professional operational IT service to stakeholders, to the agreed service levels, within the context of the IT strategy and in response to changing business needs.
• Manages the Senior IT Support & Infrastructure Analyst and the IT Infrastructure Analyst.
• Oversees the provision of the service desk and its effective operation.
• Manages the security of the Fund’s network and IT resources, maintaining the existing Cyber Essentials Plus accreditation.
• Manages resources to ensure adequate cover for both day to day workload and project delivery.
• Manages the infrastructure and services elements of the IT project pipeline and monitors on-going progress against plan to ensure delivery on time and within budget.
• Manages the provision, configuration, and deployment of hardware resources.
• Ensures the maintenance of documentation of systems, maps, procedures, user and technical information.
• Develops, communicates, and implements processes, policies and procedures to promote best practice in the use of IT services.
• Provides cover for the Head of IT in their absence.

About You-Knowledge and experience

• Experience of managing and developing people
• Experience of working in a similar role, managing networks, network security and infrastructure
• Experience securing cloud technologies (Microsoft 365 and Azure)
• Experience of working as a part of a wider, multidisciplinary team in the delivery of projects and using a project management framework
• Experience of working in a service desk environment
• Experience of providing a high-quality service and client satisfaction 

The King’s Fund  expects everyone who works there  to be committed to their values and to share their  commitment to becoming a more diverse and inclusive organisation. 

The King’s Fund is a stimulating, innovative and friendly place to work. They actively support the development of their people and are committed to being a learning organisation. Salaries are competitively pitched for the charity sector, with starting salaries  dependent upon experience, allowing room for progression, further enhanced by an occupational pension scheme and generous holiday entitlements.

As a health charity, health and wellbeing is important – they provide free flu jabs and well-person screening, on-site gym facilities, a confidential counselling service and a range of policies which support flexible working.

The location in the heart of London’s West End is another perk – just minutes away from Oxford Circus tube station with easy access to shops, parks, theatres and restaurants.

Harris Hill are delighted to be working with a charity that is trying to tackle the issues of climate change and global hunger through developing sustainable farming and food technology. They are at an exciting stage in their growth and are looking for an Operations Specialist.

The successful candidate will lead on and contribute to a wide range of areas of day-to-day business support operations of the charity, including but not limited to recruitment, remote office administration, finance, internal systems such as fundraising operations, responding to enquiries, and supporting the growing team in all areas of work.
Location: Flexible we will consider applicants from anywhere in Europe. You will mainly be working remotely: from your home, or wherever you choose.

Key responsibilities
Enable the smooth running of the charity's operations through effective, intelligent and efficient problem-solving.
Lead on areas of charity's hiring process, including advertising and promoting roles, corresponding with candidates, setting up assessments, contracting, and elements of onboarding, so that candidates experience a fair, accurate, professional and thoughtful process.
Work with the Head of Operations to manage service providers and coordinate outsourced operations functions such as accounting.
Provide human resources support including staff development processes, coordinating staff surveys, sourcing training and development providers, coordinating the provision of insurance and other benefits, and finding creative solutions, processes and systems to enable the incredible team to perform to their full potential.
Organise travel, accommodation and scheduling for staff retreats, conferences, etc.
Lead the responses to enquiries, including representing the charity to external stakeholders, using the CRM system, dealing with questions, or passing them to other members of the team as needed.
Potentially help to manage the charity's payroll, finance and accounting procedures including payment of invoices and reporting to donors. Overseeing the admin and reporting from external grant-funded partners.
Potentially assist with the administration of the fundraising/development work.

Person specification
The ability to demonstrate an aptitude for the type of work outlined above, and to learn quickly. You don't necessarily need to have worked in an Operations role before. It would be an advantage to have demonstrable experience in one or more of the following: administration, operations, establishing and running processes, project management, recruitment, HR, finance, or other relevant area.

Application Deadline: 8th December 2021.We will be assessing candidates on a rolling basis, so please apply now!

This Trading Operations Manager role will be an integral member of the Retail Management team, and will mainly be responsible for identifying and implementing efficient processes within our Retail Estate (with a focus on the warehouse) and identifying avenues for donation acquisition. This will be a rewarding role which will enable you to work collaboratively with all areas of the organisation.

You will be required to;

• Support the trading strategy as well as developing & implementing new plans across the entire trading business
• Support the teams to develop operational processes to ensure maximum value is gained from donated goods
• People management of the warehouse & donation centre, motivating and empowering the team to do their very best
• Delivering excellent customer service throughout the supply chain and donation centre
• Working collaboratively with other departments and stakeholders to maximise stock donations and the donor journey experience within Isabel Hospice
• Using data and analytics to drive operational decision making to support the trading strategy

Essential experience required;

• Experience of working in the Retail business, ideally within the Charity Sector
• Proven experience of Warehouse management and/or Retail management
• Effective communication skills and the ability to adapt to different situations
• Positive and dynamic approach to problem solving

We are With You are looking for Business Development Partners to join our NBCR team - New Business and Contract Team.

We want experienced business development professionals or individuals with comparable and/or transferrable experience, to drive forward our strategy and ambition to develop and grow our services to reach more people.

We are one of the UK’s largest substance misuse and mental health charities providing services since 1967 (formally as Addaction). We believe everyone should feel comfortable getting the support they need and we design and deliver our services to achieve this. Our range of services include community and prison substance misuse, recovery services, community link workers, complex needs services, and children and young people’s services.

Responsibilities

Joining our national team of business development partners, bid writers and regional directorates means you’ll be taking on a key leadership role in the design and delivery of successful tenders. 

We are at an exciting stage as an organisation, with a clear focus on our strategy and a successful track record of winning new services that help more people. You’ll join a growing team and have the chance to share and further develop your skills, knowledge and experience, alongside a brilliant team of experts from across our organisation. 

The role

Working as part of the New Business and Contract Retention Team, you’ll be embedded in one of our 5 regional areas. You will have joint responsibility, alongside the Regional Director of Services, for retaining existing contracts and winning new business opportunities, and be responsible for leading all aspects of the tender process. 

You will lead and work collaboratively with a tender team that includes Directors of Services, clinicians, bid writers and departmental leads to develop service models, budgets and partnerships for tenders.

What we’re looking for

Within this role, you’ll need to think creatively and be confident challenging existing ways of working. The type of experience that you will bring to this role may include: 

• being an experienced manager and leader

• having a proven track record in business development or have worked in operational management, or other comparable leadership or management roles

• being a highly competent project manager, with proven experience of leading and managing complex tenders or other projects across a team.

On a personal level you’ll 

• be a confident and highly competent communicator who is able to engage and influence senior stakeholders

• have excellent IT skills, be highly numerate and be able to analyse and work with complex data and financial information

• be a team player, who respects the experience and skills of their team, and is able to give and receive feedback

• be committed to the values and work of We are With You.

Why work for us? 

As a team, we work flexibly to meet business needs; usually available during core business hours. When normal travel resumes, you should expect UK travel, overnight on occasions. We offer flexible working within the team to accommodate this and balance work and life commitments.

 Further information

• 1 x Permanent position - London and South East, 

• 1 x Interim 6 month post - Scotland

Both roles are full time for 37.5 hours per week.

Interviews will be held as suitable applications are received and take place virtually on Google Meet. If successful candidates are appointed then the advert will close sooner than the advertised date. 

Head of Operations
Blacklers, Dartington Hall Estate (including travel to other Charity sites)

Salary Scale: £45458.08-£50120.49
Working Hours: Full time 37.5 hrs per week (plus rota on call responsibility)

About Us

Based in South Devon, Lifeworks provide high quality short breaks and residential care, community-based programmes and specialist further education to children, young people and adults with learning disabilities.

Our vision is simple – to support people with learning disabilities to have a great life. We seek to do this by creating opportunities for children, young people and adults so they can reach their full potential, are engaged with and valued by their local communities. We put the people that we support at the heart of everything we do and ensure we listen to their voices and views, as well as their families and other key stakeholders as we develop our services.

The Role

To enable us to drive forward with our strategic aims, we are looking to strengthen our existing senior management team with the appointment of a Head of Operations.

We are looking for an engaging, confident and qualified professional who will oversee our operational service areas in both social care and education. Someone who will lead by example, share our vision and values, consistently achieves excellence, invites innovation, thrives on making a positive difference to the young people we serve and can confidently work as part of the senior leadership team to develop opportunities that expand the reach and range of our services across the region.

As Head of Operations, you will be responsible for the delivery of high quality, safe and effective services, as well as leading continued innovation, integration and transformation across our services whilst meeting the Charity’s strategic goals.

As the registered Responsible Person and Registered Individual in the regulated services, you will need to have a thorough understanding of the intricacies and challenges within our sectors, including statutory requirements such as CQC standards and OFSTED regulations in regard to children’s homes and further education, alongside quality standards within the services. You will also be able to meet the necessary qualifications, competence, skills and experience to supervise the management of the regulated activities.

About You

As a Designated Safeguarding Lead for the Charity, you will need to demonstrate a thorough understanding of the importance of safeguarding issues specifically for people with learning disabilities.

You will be able to evidence outstanding operational leadership at a senior level working with children and/or adults with learning disabilities, ensuring all services meet the relevant regulatory and quality standards. In addition to this you will be able to demonstrate a successful record of operating at a strategic level in areas such as financial management, developing and implementing strategic plans, setting objectives, building and managing stakeholder relationships.

Benefits

We are a well-established Charity that provides an excellent range of staff benefits:

- 33 days’ annual leave
- Annual Incremental pay rises (within grade)
- Pension and Life Assurance (T&C’s apply)
- Employee Assistance Scheme
- Retail/High Street shopping discounts (Eden Red)
- Fully funded Enhanced DBS & Update Service
- Refer a Friend bonus scheme (T&C’s apply)
- Comprehensive induction & training programs

Lifeworks is committed to safeguarding and promoting the welfare of young people and we expect all staff to share this commitment. For this post, pre-employment checks will be carried out, references will be sought and successful candidates will need to undertake an enhanced DBS.

As an accredited Disability Confident Employer, we are committed to encouraging applications from applicants who declare they have a disability, provided they meet the minimum job criteria as specified in the person specification, by offering a guaranteed interview.

Closing date: Wednesday 15th December 2021
First stage interviews: Tuesday 21st December 2021

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may refer to this role as Head of Engagement, Director of Operations, Operations Director, or Senior Operations Manager.

About ELBA

ELBA is the leading social regeneration charity in east London. It facilitates corporate investment from over 100 organisations into community programmes across the growth boroughs of Hackney, Greenwich, Newham, Tower Hamlets and Waltham Forest. ELBA also manages an award winning employment and skills programme and in 2014 launched London Works, a not for profit graduate recruitment agency.

With 30 years of experience enabling successful partnerships between businesses and communities, each year ELBA deliver over 10,000 employee volunteers into the community and work with over 200 local organisations to help build their capacity and support their beneficiaries. ELBA also support almost 800 local people into work through its employment and skills programme.

Purpose of the job

ELBA’s Connect Team deliver a range of employee volunteering initiatives which build the capacity of third sector organisations in east London by utilising the professional business skills of volunteers. The Connect Team has three key areas of activity: placing trustees through the BoardBuilders Programme, creating coaching relationships via Leaders in Partnership, and delivering a range of consultancy and capacity building work including facilitating workshops, training sessions and initiatives to benefit east London community organisations. Part of this work also involves providing support for the beneficiaries of community organisations through workshops focused on developing skills and confidence.

The successful candidate will be responsible for supporting ELBA’s Connect Team to deliver exciting, innovative projects across all areas of work, which meet both the needs of the east London community and the expectations of corporate partners.

Job Description

Main duties

• Identify and build relationships with a range of community stakeholders, including charities, community groups, social enterprises, education institutions, faith groups etc in east London.
• Assess organisational needs and develop creative corporate volunteering opportunities to meet the needs and build the capacity of community stakeholders.
• Develop relationships and effective partnerships with key stakeholders in the community including the local authority and community infrastructure support organisations to maximise the impact of ELBA’s work.
• Identify corporate volunteering opportunities that can facilitate large-scale participations and/or collaboration for ELBA corporate partners.
• Support the delivery of all Connect Team activity and the wider Community Works programme.
• Proactively market volunteering programmes to ELBA corporate partners.
• Source, place and manage cohorts of corporate volunteers in line with business plan and project targets.
• Develop effective working relationships with community affairs team with ELBA corporate partners, ensuring that these companies are supported to develop employee volunteering and other initiatives that meet their targets, priorities and strategies.
• Implement effective evaluation and impact measurement tools in line with ELBA corporate partner requirements, ensuring that evaluation informs best practise to ensure continuous improvement.
• Work on any projects with ELBA, as and when required.
• Develop new employee volunteering initiatives which meet both the needs of the east London community and the expectations of corporate partners.
• Work in collaboration with ELBA’s employment team to support corporate volunteering activities which help the beneficiaries of east London community organisations to develop employability skills.
• Work closely with Challenge ELBA team to source team challenge opportunities.

General

• Develop a broad knowledge of regeneration programmes and local authority priorities in east London.

• Use ELBA internal systems to maintain records and report progress, including due diligence and volunteer recording via CRM.
• Ensure that effective project management systems for monitoring and evaluation are in place and keep detailed records.
• Complete monthly, quarterly and annual reports as required.
• Proactively generate case studies, news articles, photos and social media content to promote the work of ELBA in line with ELBA communication targets and protocols.
• Collaborate with other ELBA colleagues on projects where appropriate and contribute to the development of ELBA as an organisation overall.
• Adhere to and implement policies, including equal opportunities and health and safety.
• Undertake any other reasonable duties as requested by your line manager.

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

We are looking to recruit two candidates for this position, one role fixed term to cover maternity arrangements up to 12 months and one role fixed term for six months.

For more information on the role, please see attached full job description and visit our website.

Business Development Manager – Health

We have an exciting opportunity for a Business Development Manager to the lead on the development of new business through tenders for health contracts and sourcing and building opportunities for access to property; contributing to the charity’s ambitious growth targets

Position: Business Development Manager - Health

Location: London Bridge (with home-working considered for up to three days per week – Covid and new workplace policy dependent)

Hours: Full-time

Contract: Permanent

Salary: £37,224 rising to £38,100 after 12 months and successful probation

Closing Date: 12th December

The Role

The Performance and Development Directorate drives the quality assurance of current delivery and seeks to achieve continuous improvement and innovation to optimise outcomes for services users.

Some other main responsibilities of the Business Development Manager – Health role include:

• Create and nurture new, high-value strategic partnerships linking the organisation with local health and housing associations.
• Research and identify opportunities which can diversify our income associated with our health offer
• Influence business development and property strategies, ensuring that potential new growth opportunities are evaluated, developed and transferred into live projects to meet development targets

About You

As Business Development Manager, you will have:

• Natural ability to create and nurture new, high-value strategic partnerships
• Knowledge and understanding of health commissioning
• A track record of developing new business from inception to delivery using a collaborative approach
• Strong written and presentation skills
• Strong influencing and communication skills
• Basic research and analysis experience
• Experience of developing and/or managing services for people affected by a crisis
• Knowledge and understanding of safeguarding issues and ability to address them appropriately
• Experience of driving strong income growth via different channels including at least one of the following: local authorities, NHS Trusts, CCGs, GP Federations, regional and national health bodies and/or grant giving institutions

So if you want to work for an organisation that offers a culture of learning and development, with access to an extensive range of learning and development opportunities as well as genuine career progression… apply today!

About the Organisation

The charity supports adults and children in crisis across London and the surrounding regions by campaigning and advocating nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

The organisation is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and therefore expect all staff and volunteers to do the same. All staff are required to undertake internal and external safeguarding training throughout their employment.

Applications from candidates with lived experience are welcomed, the organisation is proud to be a Disability Confident employer.

If offered a role, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.

As provided for by the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 (the "HSC Act"), all staff who work at or attend CQC registered care homes are required to be vaccinated against Coronavirus (SARS-CoV-2) with an authorised vaccine as defined by the HSC Act (unless otherwise exempt) i.e. If your normal place of work will fall within the scope of this legislation OR You may be required to work from or attend a location which falls within the scope of this legislation from time to time in line with operational requirements.

The organisation recommend that you apply at your earliest convenience as they screen applications as they are received as well as interview and appoint suitable candidates on this basis (regardless of the closing date).

You may also have experience in areas such as Development Manager, Income Manager, Fundraising Manager, Income Generation Manager, Partnerships Manager, Partnerships and Development Manager, Philanthropy Manager, Senior Fundraiser, Fundraiser, Fundraising Lead, Fundraising Team Leader, Business Development Manager, Major Donor Fundraising, Major Donor, Income Manager, Income Generation, Health, Social Care, Individual Giving, Individual Giving Manager, Bid Writing, Charity, Bid Manager, Bids and Tenders, Housing, Social Housing, Research, Researcher, Charity Research.

Location: Any UK Trust office - with occasional travel

Interviews: 1st stage is 9th / 10th December. 2nd stage is 15th December

We have an exciting opportunity to join our HR People Partnering team. We are recruiting a People Partner to support our UK-wide Delivery function, partnering a range of senior stakeholders by designing and implementing People & Learning interventions that support business plans, drive performance and inspire people to do their best work for young people.

As a member of the People & Learning team, this role will work collaboratively across the ‘Centres of Excellence’ (Employee Relations, Talent Acquisition, HR Services, Talent & Organisational Development, and Learning) to drive local initiatives in support of the People & Learning Strategy and be a champion of best practice.  Although part of the People & Learning Team, this role will be embedded within the Delivery Directorate working closely with Delivery Directors in England, Wales, Scotland and Northern Ireland and being part of the leadership teams for these areas. 

This is a great opportunity to continue the amazing work that is taking place by getting close to the day to day challenges, opportunities and successes, supporting both strategic and operational activities by building strong, trusted relationships and developing people initiatives - a fantastic opportunity to continually learn and develop alongside truly passionate people.

Please click 'apply now' to be directed to our website for more information and to apply.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform! Develop your skills for your career and your role
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

HR Business Partner
Full or part time
Permanent or 12 month contract
Homebased with flexibility to travel as necessary

This charity provides free, confidential support to people experiencing issues with drugs, alcohol or mental health. It derives almost all its income from commissioning bodies such as local authorities and NHS Clinical Commissioning Groups. The intention is to establish an integrated business development function that coordinates the expertise and input of departments across the organisation. To achieve this a number of subject matter experts are being sought who will be embedded within specialist teams but who will hold a specific brief for contributing to an invigorated business development programme; HR, Clinical, Finance, Data Analysis.

This is a new role. Your remit will be to work with the business development team in their pursuance of high quality tender responses for contracts. You will lead on a variety of areas including TUPE, workforce design, learning and development, and culture, in addition to anticipating the people and organisational development implications associated with the development and acquisition of new services.

The role offers a rare opportunity to apply your subject matter expertise at a strategic business development level and to contribute to a collective effort to achieving lasting change not just for the charity itself but for the people, households and communities that With You supports to be safe and healthy.

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The National Safeguarding Team (NST) provides professional advice to the Church of England on matters of national policy as part of its wider transformation plan, which includes the development and implementation of national training, quality assurance and audit, and work with survivors. The NST also leads complex casework and supports dioceses in their safeguarding of children and adults.

This is an excellent opportunity to lead on the provision of high-quality business and office management support to the Safeguarding Director and National Safeguarding Team.

As PA and Business Support Manager, you will contribute to information sharing, future planning and problem solving, providing strong leadership and a role model for others within the team. 

Taking responsibility for the delivery of key business priorities, including effective line management and prioritisation of projects within the administration team, you will ensure project management business support is available for high profile projects including Safe Spaces, National Casework management system, and the implementation of IICSA recommendations.

By providing high level administration support, you will give capacity to the safeguarding specialists within the team. This will include overseeing the induction of all employees, refining business processes, financial authorisation, and being the public facing response for safeguarding.

We are taking a flexible approach to work, with many colleagues opting for a hybrid approach to their working week, with a mixture of home and office-based working. Further details will be discussed at interview.

We would like to hear from you if you have the ability to learn quickly and the motivation and commitment to give to this post.

Interviews will be held on the13th and 14th December 2021.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

MAIN RESPONSIBILITIES

Business Support and Office Management

• Direct leadership, review and management of the administration team including development of the team to the required standard.
• To lead on the coordination of NST leadership team meetings and to attend to report on key information and contribute to team planning.
• To oversee and manage a coherent administrative service to support the rapid growth of the NST and its projects and workstreams, including effective deployment of priorities and responsibilities of the team. 
• Responsibility for the management of non-salary financial processes on behalf of the Director, liaising with key colleagues regarding office expenditure, informing the senior team of any issues, maintaining all budget documentation, and monitoring and reporting on expenditure periodically.  Review, develop and streamline administrative processes such as invoice payment arrangements, as well as creating new processes to ensure efficient and accurate protocols including procurement are in place.
• To lead on reviewing and developing business systems, including creating new systems to support the needs of the whole of the NST, for example office systems and case work management systems.
• To have oversight of and manage the on-boarding of new team members including desk risk assessments as well as the appropriate processes for leavers, in liaison with the HRBP and senior management, to establish and maintain induction materials.
• Oversight of key NST meetings to ensure they are organised and facilitated appropriately, including communications with key stakeholders and any offsite visits or travel. Ensuring the admin team are creating minutes up to the required standard and papers are appropriately collated and distributed.  Including internal team meetings and team-building events.
• To have oversight of the planning and co-ordination of national events led by the National Safeguarding Team e.g. diocesan safeguarding advisor days and the annual national Safeguarding conference.
• To lead on the production, formatting and publication of National policy and practice guidance, in liaison with the Deputy Director of Development.
• To have oversight of the collection and collation of information and data from consultation activities, annual data returns and audits.
• To work with other NCI departments, such as HR, IT Services, Office Services and Finance teams to ensure the NST is up to date with current NCI processes.
• To lead on the maintenance of the National Safeguarding webpage and portal, in liaison with the Communications Officer.
• To lead on ensuring the NST is GDPR compliant and managing processes in relation to data breaches.
• To hold responsibility for reviewing and sending out communications to the national church, governing bodies and other external parties as required on behalf of the Director and NST, in liaison with the Deputy Director of Communications.
• To effectively oversee the casework inboxes and duty telephone calls and quality assure the responses given by the administrative team as well as ensuring that the team are trained and well-equipped to receive disclosures of abuse.
• To lead on recruitment processes for the NST in liaison with the recruitment BP and HRBP and to be the point of contact for survivors who are part of an interview panel.
• To lead on the coordination and organisation of safeguarding governance groups such as the National Safeguarding Steering Group and National Safeguarding Panel in liaison with the Lead and Deputy Bishops of Safeguarding and the Independent Chair of the Panel.
• To manage and review the physical environment in which the NST works in, in liaison with Office Services, to ensure the appropriate space and equipment is made available for the needs of the team.

PA

• To provide high level executive support to the Safeguarding Director and other senior team members as required, including file, mailbox and diary management, writing and reviewing documents, and sending key communications to internal and external stakeholders.
• To have oversight of travel and hotel arrangements in liaison with the Team PA and other support team members.

General

• To ensure that there is a good quality customer service response to a range of different stakeholders including senior clergy, survivors and safeguarding professionals.
• To work positively and inclusively as part of the team and take a proactive approach to personal development.
• Identify areas for improvement and change. Continuously seek to make processes and team operations more efficient. Work with other members of the whole team.

THE REQUIREMENTS

Skills/Aptitudes:

• Management skills – oversee and lead administration function and ability to develop the team.
• Proven track record in managing complex travel arrangements.
• Experience of managing budgets and experience of financial systems such as SAP.
• Influencing and negotiating skills.
• Proven track record in delivering with a high degree of accuracy.
• Ability to communicate effectively, both orally and in writing.
• Enthusiastic, organised, flexible and able to prioritise.
• High resilience with the ability to work under pressure, often to changing and competing demands.
• Ability to work autonomously, use own initiative and make decisions.
• Evidence of a high level of administrative and organisational ability including document management skills and complete understanding of the full Microsoft Office suite (e.g. Outlook, Word, Excel, PowerPoint).

Knowledge/Experience:

• Proven track record in providing executive support to senior management including experience of minute taking and drafting correspondence.
• Policy work including research and drafting.
• Experience of dealing with enquiries from members of the public.
• Evidence of dealing with confidential and sensitive material.

Personal Attributes:

• Self-motivated, proactive and committed to achieving results.
• Leadership qualities and the ability to command the respect of others.
• Collaborative and collegiate in approach.
• Flexible in order to meet the demands of the post.
• Excellent interpersonal skills including the ability to establish positive working relationships with senior stakeholders and to represent the Safeguarding Director to external partners.
• Operates with discretion and integrity – ability to be trusted with confidential information and a sound ambassador for the NST.
• Ability to deal sensitively and professionally with survivors and other vulnerable groups.
• An understanding and empathy with the structure and culture of the Church of England.

Education:

• A-level or equivalent.

Disclosure & Barring Service (DBS) Requirements:

• This role will require a basic DBS check.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith.

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination.  We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.

The Senior Finance Business Partner is responsible for providing analysis and delivering insight that links financial reporting to business strategies and works to improve the impact, and understanding, of financial reporting on business performance. Building partnerships and maintaining strong relationships with all senior managers and their teams to support their decision making on current and future plans through the delivery of insight and challenge into the efficacy of spend decisions, utilising commercial acumen in addition to technical and financial analytical ability.

The role is an integral part of a team of twelve which aims to provide quality information and a compliant service to support strategic decision making and builds a solid foundation for an evolving organisation. The successful postholder fosters a culture of collaboration, transparency, service, and expertise

Role responsibilities

• To build a motivated and high performing Business Partner team, that consistently delivers accurate, timely and insightful Management Information for the Senior Leadership Group and Trustees for the purpose of decision making.
• Oversee the Finance and Public Engagement partnership and reporting framework. This includes compliant, accurate and timely reporting on restricted, designated, and unrestricted funds.
• The development and implementation of integrated reporting across the organisation via Strategic Board. This includes working with the Strategy team to develop objectives and key results and financial monitoring against strategic aims.
• To work with the Finance Operations Manager to optimise the integrity and functionality of the Finance System (XLedger).
• Responsible for the annual finance cycle including submitting the budget for the approval and sign off by the Board of Trustees and to develop, implement and produce a rolling budget and forecasting process aligned to the Trust’s strategy.

Person Specification

Technical skills and minimum knowledge:

• Qualified Accountant (ACA, CIMA, ACCA, CiPFA or equivalent formal qualification).
• Commercial acumen & strong negotiating skills.
• Demonstrate ability of managing complex projects in a fast-paced environment.
• Confidence in team planning, leadership and people management and decision making.

Behaviours and competencies:

• Demonstrate a commitment to the values of the Trussell Trust. 
• Relishes working in a rapidly changing environment and is comfortable proposing, justifying, initiating, and implementing change.
• Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.
• Role model inclusive behaviour and leadership.
• Works with others as one team, actively collaborating to achieve a shared vision. Builds relationships across the Trust, sharing information and expertise.
• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds

Key Stakeholders

• Senior Leadership Group
• Director of Public Engagement
• Director of Corporate Services
• Head of Strategic Intelligence
• Head of Strategic Programme Management
• Head of Finance and Facilities
• Finance and Facilities Team

Our Values

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.