The post holder will be a member of the Operational Leadership and Management Team and oversee a number of advice and non-advice services across Dudley Borough and Wolverhampton.  You will have responsibility for a portfolio of projects, managing front line advice and non advice staff (paid staff and volunteers) and be accountable for project reporting and contractual contract requirements. As a member of our Operational Leadership Management Team, you will develop trusting and positive relationships with stakeholders and will ensure continuation of funding where appropriate. You will ensure any new projects are implemented smoothly and that project staff are appropriately supported and developed to enhance and strengthen our workforce, showing clear management direction, a focus on what is right for the client, and excellent role modelling of our Citizens Advice values.

• You will have experience of managing people
• You need to be an enthusiastic, person centred manager who enjoys line managing people to help them to be the best they can be;
• You will have strong management and leadership skills and experience, who thrives in a busy environment and is flexible and creative in how you work;
• You will have the ability to develop projects to their fullest potential whilst maintaining our excellent reputation.

I CAN is looking for a proactive Business Development Officer to work for the UK's leading children’s communication charity. The role sits in the trading arm of the charity which aims to generate around £1 million per year from the sale of its educational training portfolio.  The role focuses on business development and the post holder will play a major role in ensuring that the department hits its revenue targets, so will require a commercially minded person.

Working with the Head of Commercial Services, you will be responsible for delivering I CAN’s business development and sales activity. This will include gaining excellent product knowledge, generating and cultivating leads, developing proposals and closing deals. You will also be expected to be the ‘face’ of I CAN at trade shows and as our audience is schools, many of these events take place at the weekend, so a degree of flexibility will be required, although the requirement will be small here.

You will also be involved in some aspects of marketing, and you must be comfortable with copy writing, design (digital and print), data management, reporting etc. Experience of changing web content through a CMS would also be an advantage. 

This is a very interesting and varied role. Being part of a small, dynamic team, the post holder will have the opportunity to gain additional experience in a whole range of areas such as product development, process improvement and customer acquisition. Our product portfolio is aimed at the children's workforce, so the role would be particularly suitable for someone who has a passion for children fulfilling their full potential, as well as experience of the purchasing behaviour of schools, children's centres and nurseries.

If this sounds like you, and you want to have a broad ranging role where you get ample opportunity to develop new skills whilst also helping children to find their voice then we would love to hear from you.

We do read cover letters so please submit one demonstrating:

• Ability to learn and take on new challenges
• Experience in sales or marketing or passion to learn
• Passionate about going the extra mile to meet income targets
• Excellent communication skills and a customer focussed aptitude

To apply, please submit your up to date CV and a covering letter by 11:30 pm, Sunday 07 November 2021. 

I CAN works within the government’s Covid-19 guidelines.

Please note that we will not close applications before this time and date as we recognise that candidates put in a lot of time and effort into making an application and we want to give each of you the time and space to put in an application you feel proud of.

Please note that we will not shortlist candidates who do not submit a CV and a supporting statement.

We serve children and young people from all backgrounds and strive to represent the same diversity in our workforce. We strongly believe there is unity in diversity and are committed to create an inclusive working environment for all. We are under-represented by people who are from ethnic minority backgrounds and those who identify as being from the LGBTQ+ community. We particularly welcome applications from all suitably qualified people from these backgrounds. If you are excited about making an impact in children’s lives, we would love to hear from you.

Due to the volume of applications we receive, unfortunately, we are not always able to respond to every applicant. If you have not received a response within one week after the closing date, you have not been successful on this occasion.

We are committed to safer recruitment practices and to safeguarding and promoting the welfare of all children. We expect all staff and volunteers to share this commitment.

An exciting opportunity has arisen as we expand our commercial operations following the challenges of Covid-19.

Countryside Alliance has 50,000 paying members and over 100,000 supporters.  Covid-19 has brought the opportunity to change how we engage and communicate with existing and potential members where digital comms have become increasingly important.  The candidate will form an integral part of our new strategy.

This role is responsible for growing membership revenue through acquisition and retention.  You will work closely with all areas of the organisation to develop growth strategies and achieve set targets for the coming years. A proven track record in growing an organisation’s subscription base along with along with a knowledge of digital systems is essential.

This is a full time and permanent role.  The successful candidate will be able to work from home and our head office in London, reporting to the Finance Director.

Responsibilities

• Full responsibility for meeting growth, retention and revenue targets.
• Liaising with Campaigns team to develop marketing strategies.
• Produce marketing campaigns to generate and acquire new Memberships and subscribers.
• Ensure Email marketing to members and subscribers meets Campaigns and Commercial needs.
• Manage third party membership services centre dealing with customer service and inbound member queries.
• Manage lapsed memberships engagement, reacting to feedback and targets.
• Manage and develop all membership communications to include new memberships, renewals and welcome packs.
• Review and continually develop current membership benefits programme and category structure.
• Work closely and holistically with all areas of the business to understand and continually develop current and future campaigns, member data, digital comms and marketing, financial targets, non-financial targets and react to trends.
• Conversion of non-member contacts to members.
• Development of “digital first” approach to revenue generation and communication.
• Build relationships with external digital partners to increase the organic reach of marketing activity.
• Liaise closely with marketing team to build social media presence and drive membership.
• Develop a High Net Worth (HNW) programme to encourage donations and legacies.
• Ability to demonstrate effective ROI and manage budgets.

Personal attributes

We are looking for an individual who is very target driven with proven success in a subscription-based revenue model from previous employment or projects. They must have excellent interpersonal skills to enable them to work effectively with and motivate a wide range of characters at many different levels.  The ability to problem-solve, generate ideas that work and be productive under pressure is essential. 

We require experience in the following systems:

MS Dynamics

MS Office

Digital marketing systems

DotDigital or Mailchimp

SEO

Analytics including Google Analytics, Data Studio and Social analytics

Performance Management

All employees have a responsibility to participate in regular performance appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs to meet their KPI’s.

Equal Opportunities

Countryside Alliance is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, disability, gender reassignment, race, religion or belief, sex (gender), sexual orientation, pregnancy and maternity and marriage and civil partnership.

You will be passionate about training individuals working in Health & Social Care settings and extremely knowledgeable and occupationally competent in the area. You will also hold or be working towards a relevant teaching or assessing qualification and be capable of delivering excellent training both on and off-the-job. We need a Business Improvement Manager that supports our employees and equip them with the tools they need to deliver the best possible service.

The ability to manage change is a key skill of the successful applicant as you will take the lead acting as an improvement ‘champion’ and mentor throughout different areas of the organisation. Driving change across the organisation, undertaking an analysis of all existing business processes and identifying of opportunities for improvement, followed by troubleshooting to further determine root causes.

Responsible for: Organisation wide process improvement, delivering internal and external training, policy and strategy development.

Salary: £25,000 - £30,000

Starting salary will depend upon an individual’s level of experience
 

Hours: 37 hours per week

The role is predominantly home based, with travel to our bases throughout Gwent required; therefore use of your own transport, a current valid driving license and business insurance is essential.

The person appointed will be required to obtain a satisfactory DBS Enhanced Disclosure.

The Organisation

Age Cymru Gwent was established in and has been providing care in the community for over 40 years. We provide services and support to older people in the boroughs of Blaenau Gwent, Caerphilly and Torfaen, the city of Newport and the county borough of Monmouthshire.

Age Cymru Gwent prides itself on our values. We believe in dignity and respect at all levels  – from our care of our service users, our relationships with our co-workers as well as our funders and corporate partners.

Our colleagues tell us, if you are looking for a career in the care sector our track record is second to none. We actively train and develop our staff and encourage them to progress through hard work, commitment and training.

About You

• The successful candidate will hold a degree or equivalent qualification in a relevant discipline, or be actively working to achieve, or have relevant associated experience
• You will hold a Full UK driving licence and access to a vehicle for business use (or access to equivalent mobility)
• You will hold a relevant teaching or assessing qualification or working toward
• You will have a readiness to adapt to changing circumstances and new ideas
• You will have a distinct and credible personal presence
• Experience in business improvement

What we offer in return

• 25 days holiday per year plus statutory holidays (pro - rata)
• Access to HSF Health cashback plan with EAP
• An enhanced pension scheme with life assurance
• Cycle to Work Scheme
• Annual Employee Awards - recognition awards with a cash incentive
• Refer a Friend scheme from £250
• We support a range of flexible working options - feel free to ask us during the recruitment process so we can identify how we might be able to support you
• Company Sick Pay
• Shopping discounts and rewards
• Season Ticket Loans

2021 is an exciting time to be joining Street League as we begin our journey to deliver on our 2021 to 2026 Business Plan. We have recently launched our new Vision, Mission and Staff Values with a focus on Our People.

Reporting to the Director of Operations, the Head of Operations will be a key part of the Operations Management Team within Street League and will directly manage and support local Operations Managers to implement delivery and local plans.

The postholder will work closely with the Director of Operations and Director of Contracts and Quality to shape future operational delivery and development for Street League in England. The post will have a lead role in operational performance management, design and development, HR and recruitment oversight for English teams. Achieving social impact and contract deliverables (commissioned/corporate) are imperative to the job. Producing reports and a significant focus on reviewing operational data to facilitate continuous improvement.

Supporting the marketing and social media strategy relative to operations in England is an element of the role as is stakeholder engagement. The post holder will also form part of and lead some national UK project teams.

The role is England wide, and travel will be required on a weekly basis to visit operational sites across the English Regions where Street League operates.

Salary: £45,000 to £52,000 plus benefits

Work pattern: Monday - Friday, 9am-5pm (36.25 hours per week)

Contract: Permanent

To apply for this role, please submit your application via our online application site by clicking the link below where you will also find the Job Description & Person Specification

Closing date for applications is Sunday 14th November 2021

About us

Northampton Town FC Community Trust is an award-winning charity that uses the unique appeal of Northampton Town Football Club to deliver activities that connect our communities and improve people’s lives.
Registered as a charity in 2001 we have been supporting the Northamptonshire community for over 20 years, engaging with over 1000 people every week to improve their health and wellbeing, build stronger safer connected communities and enhance life chances. Our pioneering work covers four core themes: Health & Wellbeing, Disability & Inclusion, Education & Employability and Sports Participation.

About the role

Over the past three years we have seen considerable growth as a charity with the team growing substantially. The Operations Manager will oversee all daily operations of the community trust ensuring that the charity is well coordinated and productive by managing its procedures and supporting staff. The Operations Manager will work very closely with the Chief Executive, and will have oversight across the whole organisation, with specific responsibility for the line management of a number of the team leads working in different areas of the organisation. The areas of responsibility for this role are wide and requires a candidate with thorough knowledge of various organisational processes. They will need to be competent and process the ability to plan and manage different kinds of operational activity.
This role is integral to ensuring our staff are adequately supported and motivated on a day-to-day basis. They will manage and link together all core departments at the community trust ensuring that the wide range of projects we deliver achieve targets and impact. The Operations Manager will be a people person and have a passion for making a difference in the local community, using this to inspire others in line with our values driven approach.

Why work with us?
We know that people are the key to us achieving our mission – and that’s why we look after our dedicated team. We believe that everyone on our team should grow as the organisation grows – and we do that by encouraging constant learning and development. We know that if we invest in our team, our team go the extra mile.

Benefits
· Access to free bespoke CPD and accredited training from our partners including the Premier League, EFL, Northampton Town FC & the FA.
· Financial performance related incentives package in addition to salary.
· Free Gym access and other local partner discounts.
· Free tickets to NTFC matches.
· Hybrid working (from home and/or office post COVID)
· Use of company van.

Do you have what it takes?
All eligible candidates must have a full UK driving license and access to a vehicle too. All candidates will be subject to a fully enhanced DBS check.
The successful candidate will also showcase the following community trust values:
WE INNOVATE - We are forward thinking and innovative, we plan for the future.
WE GO FURTHER- We don’t do ‘good enough’, we do the very best.
WE ARE RELIABLE - We have integrity and transparency at our core.
WE ARE TOGETHER - We are part of a team, we’re stronger together and we grow together.
WE INSPIRE - We lead by example, delivering with enthusiasm & passion to help others unlock their full potential.

For full details of the role, our organisation and who we are looking for, please check out the attached job description and person specification. 

How to apply

Please apply using our application form - located in the attachments section or also avaialble on our website (we are not able to consider a CV). Please submit both a cover letter and application form to be considered for the role.

Please note that we reserve the right to close this post early, should we receive a high volume of applications

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Business Manager Responsibilities:

This role works closely with the CEO and other members of the CEO Directorate to ensure the smooth running of the Directorate and the CEO’s professional life. Managing the programme of work for the Executive Leadership Team (ELT), and the team of PA/Co-ordinators who support the Directors, the postholder will have strategic oversight and corporate knowledge of all areas of the organisation.

Business Manager Requirements:

The successful candidate will have excellent communication and interpersonal skills, with the ability to build relationships across all areas of the organisation, and externally, at all levels. You will need to act with gravitas, and be able to manage conflicting priorities in an often fast-paced environment. This role would suit someone adaptable and fast-thinking, as well as highly organised.

This is an excellent opportunity to work closely with our CEO and other Directors across the organisation. You will be responsible for ensuring that our work is strategically aligned and is carried out within appropriate timeframes, taking into account governance requirements. No two days are the same, and there is scope to get involved in a variety of projects as required by the CEO.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. With people affected by dementia among the worst hit by the pandemic, there has never been a more important or exciting time to join us and help to deliver the lasting change which people with dementia desperately need.

Position: Business Manager
Location: Home Worker (England, Wales and NI)
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £42, 417 - £47,660 - actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing Date: 29 October 2021
Interview Date: Week commencing 8 November 2021 in London or via Zoom

You may have experience of the following: Business Manager, Operations Manager, Project Manager, Strategic Change, Programme Manager, Strategy Manager, Charity, Not for Profit, Third Sector, etc.

Ref: 103 788

Are you passionate about organising and co-ordinating Training & Development, and would you like to work in a friendly and supportive team?

Then we are pleased to invite applications for the following opportunity:

OPERATIONS AND TRAINING MANAGER (London)

HOURS: 37.5 hours per week, from Thursday to Monday (mandatory requirement)

SALARY: £35,000.00

BASED AT: BoB Head Office (currently 69 Warwick Road, London SW5 9HB), with weekend work at BoB’s service centres (several locations across London).

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for an Operations and Training Manager to help develop our peer run services, support, and supervise our service managers and help deliver training to our volunteers and staff.

We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.

You will work closely with the Chief Executive to develop and promote this exciting, and growing organisation across seven London boroughs. The post will include weekend working (Thursday to Monday) and is initially for one year, with the potential to extend.

Closing date: Friday 29th October 2021

The job description and person specification can be found below. 

JOB PURPOSE: Responsible to ensure the efficient operations of the charity and the ongoing improvement and development of the services centres in line with the agreed business plan and BoB’s policies and procedures; and to manage, train and develop the team of managers and volunteers running the service centres.

REPORTS TO: Chief Executive

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Management & staffing

• Responsible for the smooth and efficient running of all service centres
• Supervise, guide, motivate and engage a team of currently 22 managers and volunteers to achieve performance, in line with required service levels and contractual arrangements. In particular, this includes the regular performance management of 7 direct report Lead Managers according to the charity’s processes. It ensures the proper staffing of all service centres and ensures that lead managers manage and supervise their own direct reports and the team of volunteers according to the charity’s processes.
• Undertake regular supervision sessions with Lead Managers and conduct annual appraisals.
• Organise staffing rotas to ensure local services are open at agreed days and times and step in as locum Service Manager to cover sick leave and holiday entitlement, as an emergency, if necessary.
• Convene and help to chair the monthly Service Managers’ meeting and other meetings as necessary.
• Ensure that all managers understand and abide by relevant legislation and organisational policies and procedures.
• Support the Chief Executive on various projects as defined by the Chief Executive and/or the Board of Trustees.

2. Training & development

• Identify the training and development needs of the managers and their volunteers, including if appropriate accreditation, and report to the Chief Executive.
• Develop and deliver information programmes and training workshops on a regular basis as determined by the Chief Executive.
• Support the Service Managers to deliver/organise training to their volunteer teams on a regular basis.

3. Funding and finances

• Monitor the budgets for each of the Build on Belief services, in conjunction with their Managers and ensure that services operate within agreed budget limits. 
• Ensure that all required documents (such as attendance registers, petty cash spreadsheets, timesheets etc) are submitted by the service managers in a timely and accurate fashion.
• Actively participate in various activities to raise funds for the charity; promote the charity and its work, and work with the Chief Executive and managers to identify sources of funding from the voluntary and statutory sectors.

4. Services development

• Support the Service Managers to innovate, develop and deliver a range of social activities for their respective centres. Ensure that all activities in the service centres remain relevant and innovative.
• Help develop information systems and gather quarterly intelligence around the impact of the service centres on its users, organise the regular evaluations of the services offered to volunteers and service users and actively engage, involve, and consult with service users regarding on-going service development, and report monthly to the Chief Executive.
• Ensure the services provided by Build on Belief are run in a safe, supportive, inclusive, and non-discriminatory fashion and work within the aims, objectives and ethos of the charity.

5. Marketing & public relations

• Act as a champion of the charity. Promote and represent Build on Belief services to service users and service professionals in the Borough(s) where Build on Belief operates.
• Facilitate the building and maintenance of constructive and supportive relationships with our partner organisations.
• Maintain regular good communications internally and externally with local partners, commissioners and other key stakeholders and contacts.

6. General.

In carrying out the above duties the post holder will:

• Work closely with the Chief Executive to optimise their respective roles.
• Seek to improve personal performance, contribution, knowledge, and skills.
• Ensure the implementation of all Build on Belief Policies and Procedures.
• Contribute to maintaining safe systems of work and a safe environment.
• Undertake other duties appropriate to the role.

This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.

PERSON SPECIFICATION CRITERIA

Required Experience

• Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs.
• Minimum 3 years’ experience for managing/supervising a team successfully within the substance misuse, recovery, or allied fields (e.g., mental health, criminal justice)

Knowledge and Skills

• Educated to at least degree level OR with a relevant vocational qualification OR demonstrable equivalent experience in the substance misuse, treatment and recovery mental health or homelessness fields.
• Proven people management skills (i.e.: motivate, engage, supervise a team of local managers to improve the service delivery.)
• Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital.
• Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.
• Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.
• Good computer skills in the use of Word, Excel and Power-point.

Personal qualities:

• The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.
• Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.
• Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.
• Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)

We are looking for a dynamic and enthusiastic Finance & Operations Manager to drive and maintain service demands.Working along side a motivated small team to succeed in suppporting people living with a stoma.

On the finance side, you will ensure delivery, strategic development and appropriate planning and analysis of financial and operational services and systems (CRM & accountancy software) to make sure our charity uses the funds it receives wisely and efficiently.

On the service side, you will oversee the day-to-day operational running of the office and its support services (Helpline, Befriending, Live Chat, Facebook support group and literature requests). You will have direct line management of the Support & Volunteers coordinator and the Support & Finance coordinator. 

To fit in with Colostomy UK’s small, dedicated team, you need to be passionate about helping people, making a difference, and fighting for the cause. When it gets busy, you must be prepared to roll up your sleeves and wade in to help, even if it means making the coffee.

We are a charity providing high quality social and psychological support services to improve people’s health and wellbeing in Buckinghamshire. Our services are expanding and so we want an experienced Operations Manager to join our vibrant team and be an agent for change.

Do you have proven leadership skills paired with excellent organisation ability? Do you have a flair for process improvement coupled with stellar communication and partnering skills? All these competencies will be well utilised by our new Operations Manager.

You will lead, motivate, and manage the project leads who run the various projects within the Charity, ensuring that the day-to-day operation of the business runs smoothly. You will be accountable for ensuring that effective systems and processes are used to monitor the outcomes of each project and report outcomes on a regular basis. Using a participative style, you will create a culture that encourages teamwork, energy and commitment and review staff performance giving coaching where necessary. Our Designated Safeguarding Lead (DSL) will report to you and you will be accountable for the procedures that ensure compliance for Health and Safety within the organisation. Your external facing activities will include engagement with the local communities in which we work and representing The Oasis Partnership in meetings with our external partners. You will contribute to the effective use and content of the social media platforms the organisation uses to promote its activities. You will contribute to Strategic and Annual planning processes.

To be successful as our Operations Manager you will bring with you at least 3 years operational management experience with the prerequisite people management skills. You will be accustomed to developing systems and processes that enhance operational effectiveness and have proven partnering and liaison skills. In return we offer you a competitive salary, pension contribution, access to our Employee Assistance Programme and the induction support required to ensure your onboarding provides the platform for success. 

We are currently looking to recruit for a Operations Manager in our Birmingham area. You will implement, manage and strategically develop Street League’s programmes across Manchester and surrounding areas.

You will be responsible for delivering agreed operating and income generation targets and finance management. Reporting to the Head of Operations (HOO), the Operations Manager will be a key part of the Operations Management Team within Street League and will contribute to and lead on the implementation of strategies which shape future operational delivery and development for Street League.

Salary: £31,000 - £34,500 plus benefits. Appointment is made at the entry salary to the grade.

Work pattern: Monday - Friday, 9am-5pm (36.25 hours per week)

Contract: Permanent

To apply for this role, please submit your application via our online application site by clicking the link below where you will also find the Job Description & Person Specification

Closing date for applications is Wednesday 03 November 2021

We are seeking to appoint a highly motivated and experienced Business Manager who can provide comprehensive management and strategic operational support across all aspects of charity administration, including finance, IT, and human resources.

The successful candidate must have strong financial skills, demonstrate a high level of interpersonal communication skills, with an ability to drive forward and enhance the quality of our work.

The successful candidate will ideally hold a professional qualification in finance and have experience in working in a similar role.

To find out more about the requirements of the role please review the job purpose. 

In accordance with Schedule 9 of the Equality Act 2010, there is an occupational requirement for the successful candidate to be a Christian*. To find out more about the requirement and the ethos of our organisation, please review the job context.

• Grade: SCP1-2
• Salary: £44,100 - £46,800 plus benefits
• Location: London/Flexible (please see below)
• Closing: 10:00pm, 15th Nov 2021 GMT

Job Description

OVERVIEW

We are looking for someone to support our award-winning environmental charity by designing and embedding brilliant systems that complement our culture and create strong foundations for our growth.

Hubbub has grown from a team of three in 2014 to a 50-strong organisation today. We work with some of the UK’s top charitable funders, as well as some of its best-known companies, from Tesco to BT. Our positive, innovative, impactful work saw us named ‘Charity of the Year’ at the Charity Times Awards in 2020. It reflected the difference we have made with campaigns ranging from the Community Fridge Network, which distributes millions of meals’ worth of surplus food each year, to a £1m grant fund for innovative projects tackling plastic pollution.

We’re proud of our nimble, entrepreneurial culture and have grown fast with light-touch operational support. Now we are looking for a dedicated Operations Manager to take ownership of a range of critical areas and to make sure that our systems and processes are designed to support the team and our ways of working.

This role might suit you if:

• You’re brilliant with people: communicating new ideas and getting people on board is second nature to you.

• You love solving problems and aren’t put off by a few setbacks.

• You’re obsessed with process improvement, and love to see things run smoothly.

• You’re curious. You explore new ways of working, new software, new trends, and think about how to apply them to your work.

• You believe that the best systems feel almost invisible.

• You’re aligned with our values (see below)

• You are passionate about the environment and sustainability.

• You love to work as part of a team, and pride yourself on your listening skills.

• Your attention to detail is second to none. Or should that be ‘second-to-none’?

THE ROLE

You’ll be the first Operations Manager, and will play a big part in defining the scope of the role. You’ll work closely with the Directors and other senior colleagues, and will support the Governance Committee too.

The key functions of this role are:

OPERATIONS

Designing, running and evolving our systems to enable us to have maximum impact. For example, working with the delivery teams to manage project resourcing and solve capacity issues. Creating the best working environment for our team, whether in our Somerset House offices or elsewhere. Mapping and navigating Hubbub’s path to net zero, and ensuring successful B Corp reaccreditation of our trading subsidiary, Hubbub Enterprise.

PEOPLE & BOARD COORDINATION

Ensuring smooth processes around recruitment, contracts, appraisals, promotions, inductions, leavers and exit interviews. Working with our training partner to make the most of their support, and managing our employee benefits. Ensuring successful board meetings, and keeping all our registrations up to date.

RISK & SYSTEMS

IT & Cybersecurity: managing relationship with external IT support. Seeking improvements and value for money. Ensuring appropriate levels of cybersecurity: from insurance to software to making sure all members of the team have up-to-date training and clear policies are in place.

Policy & Information Management: Maintaining, updating and occasionally adding to our policies; ensuring key organisational information is easily found, and supporting the team to find the information they need. Taking responsibility for our data, including GDPR compliance.

BENEFITS

• 25 days per year holiday allowance, plus bank holidays and extended Christmas break (with full pay).

• Ongoing professional development through our training partner, You Can Now

• 5% employer pension contribution

• Yoga and HIIT classes, and more

• Office at Somerset House with resident discounts and perks

• Flexible working. Our policy is still TBD but will entail a mix of WFH and time in the office. As Operations Manager we will expect you to be at the heart of what we do, and that will mean being in the office regularly. This means the role is unlikely to work well for candidates not based within easy reach of central London.

Read about Hubbub's culture, values and ways of working in the full job description on our website.

Role & Responsibilities

The Finance department is looking for a Business Analyst to undertake the SOP and policy development. Transferring the current Finance processes to the new future processes for the Finance and Projects track of the D365, including those cross cutting with other Medair Teams. Building upon the major D365 application development connecting to system documentation incorporating Policy updates creating SOPs ensuring the documents capture the fundamentals of the multi-facetted Medair environment. To write use cases that will form the functional part of the major application development project Test scripts. Ideally the FTE needs Medair process knowledge and D365, experience to create process.

Project Overview

Medair GSO Finance Department, is primarily focused on the financial and investment decisions of Medair, acting as a financial gatekeeper and strategic advisor in daily business operation and also mid to long-term strategic decisions of Medair, with streamlined and optimized key processes, via leveraging fit-for-purpose systems and central to this is an exciting Medair project “TMS Kyriba implementation” which is due to go live in second semester 2021, and “D365 Finance & Operations implementation” in 2022.

The ownership of the Finance SMEs to drive the successful configuration / development of the solution is a key success factor to deliver operational efficiencies in Finance and Supply Chain Management. Through automating processes with a single data-entry point, increases Medairs ability to have end-to-end accountability; and grow Medairs ability for data driven/supported decision making at a local and global level; whilst delivering a better user experience for Medairs staff.

Workplace & Working Conditions

Medair Global Support Office (GSO), Lausanne, Switzerland. Swiss or eligible EU citizens, or those with a valid work permit for Switzerland, can apply.

Starting Date & Initial Contract Details

As soon as possible. Full time, 12 months fixed-term contract.

Key Activity Areas

Business Analysis

• Work with stakeholders from the Finance / Programs / HR departments to accurately model data and information flows in the future business operations and processes related to Finance.
• Improve functional business operations and processes by studying current practices and “To Be” System documentation; designing modifications to these business operations and processes to deliver efficiency.
• Analyze and synthesize business requirements where needed, including recognizing patterns and conceptualizing processes. Contribute to the design functional solutions for identified business problems.
• Convert analytical findings into meaningful, actionable insights for a range of stakeholders.
• Lead on the creation of functional documentation and user manuals that complement and link with the system documentation with constructed workflow charts and diagrams.

D365 collaboration Management

• Arrange and lead on process definition meetings internally.
• Translate those processes into documents that can be incorporated into user scripts for UAT.
• Contribute to the configuration or customizations of the Medair systems to enhance business processes, help deliver clear instructions to the Application Development Team .

Testing

• Participate in CRP2, TtT &UAT sessions to capture feedback and refine the documented processes, from different point of views, based on the gathered findings.
• Work with the Stakeholders to revise the documentation based upon test scenarios.
• Coordinate test sessions with relevant business stakeholders.

External Communication

• Participate in meetings with implementers and vendors as needed to align on business processes.

Innovation/changes

• This position requires an awareness of Finance / Accounting and current developments in the area of D365 technology and the ability to identify gaps in the process and propose improvements within the functional system workflow or business processes.

Team Spiritual Life

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international programmes and GSO prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Bachelor’s Degree or Master’s in Computer Science or finance, business administration, accounting or a combination of technical and business.
• Six sigma or continuous improvement methodology qualification desirable.
• Strong working knowledge of English (spoken and written). French desirable.

Experience

• Minimum of 5 years professional experience in a relevant field of working in Finance and in the technology sector. NGO audit experience or an audit background would be beneficial.
• Demonstrated experience in business process/systems analysis, design and testing.
• Experience working with remote geographically disbursed teams preferred.
• Experience with D365 F&O or similar ERP system.
• Solid understanding and experience with virtualization, operating systems, data protection and retention, and other information management disciplines to support a global organization.
• Experience with Microsoft Office technologies and applications. Experience with Visio software.
• Experience in developing processes and creating end-user documentation.
• Basic understanding of Project Management tools and general project steps.
• Strong planning and analytical skills. Demonstrated continuous improvement and project delivery skills.
• Excellent communicator with strong interpersonal skills. Ability to work flexible hours.
• Ability to impact operations and effect change without being confrontational
• Demonstrated ability to acquire business knowledge and apply to IT activities.

How to apply

Before you apply

Please ensure you are fully aware of the:

a) Medair organisational values

b) Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices

c) Key Profiles & Benefits Package provided for Internationally Recruited Staff (IRS).

d) Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair page. 

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.