245 Business operations manager jobs
Job Summary
The Service Manager - Z House will provide operational leadership for Z House, Caring in Bristol’s emergency accommodation service for young people aged 18–25 experiencing housing crisis.
The Service Manager will be responsible for ensuring that Z House is a safe, welcoming, well-managed and psychologically informed service, where young people are treated with dignity and supported to move towards greater stability and appropriate longer-term accommodation.
You will lead the day-to-day operation of Z House, overseeing referrals and placements, safeguarding with support from our Safeguarding team and risk management, staff and volunteer practice, accommodation standards, partnership working and service development.
The Service Manager role will combine operational management with a strong focus on relationships and practice. You will work closely with the young people using Z House, the wider Caring in Bristol team and partners across Bristol to ensure that the service responds effectively to individual needs while contributing to our wider ambition to prevent and reduce homelessness.
The role will also have capacity to lead or contribute to the development and delivery of additional accommodation or youth-focused projects that sit within the scope of Z House and Caring in Bristol’s Support Services. This may include developing new provision, responding to emerging needs and opportunities, and working with partners to extend or adapt our accommodation offer.
Reporting to the Head of Support Services, you will be part of the wider Support Services team and will contribute to the development of Caring in Bristol’s approach to accommodation, youth homelessness and early intervention.
Key responsibilities
-
Lead the day-to-day operation of Z House, ensuring the service is safe, effective, welcoming and responsive to the needs of young people experiencing housing crisis.
-
Manage the referral, assessment and placement process, making appropriate decisions about suitability and ensuring risks and support needs are identified and managed effectively.
-
Oversee safeguarding practice within Z House, ensuring concerns are identified, responded to and escalated appropriately and in line with organisational procedures.
-
Lead the development and implementation of effective operational systems, policies and procedures that support high-quality and consistent service delivery.
-
Manage and support staff and volunteers involved in Z House, creating a positive, inclusive and reflective culture and ensuring people have the information, training and support they need to work safely and effectively.
-
Build strong relationships with referral partners and organisations across Bristol, ensuring young people can access appropriate specialist support and move towards suitable longer-term accommodation.
-
Develop effective pathways with the wider Caring in Bristol support offer, ensuring Z House guests can access appropriate support around housing, independent living and other areas of need.
-
Budget responsibility Manage the Z House budget effectively, ensuring expenditure is appropriately monitored, controlled and managed within agreed financial parameters.
-
Lead or contribute to the development and delivery of new projects and service developments within the scope of Z House and Support Services, responding flexibly to emerging opportunities, funding and identified needs
The client requests no contact from agencies or media sales.
We’re looking for highly organised, proactive and resilient Executive Assistant & Office Manager to provide exceptional support to our CEO and Senior Management Team and help ensure the smooth running of our Reception and Administrative Office.
This is a varied and pivotal role at the heart of a small, retirement community on a beautiful 13-acre site in South-East London (Kent/Surrey border). You will manage the CEO’s diary and inbox, prepare papers and correspondence, support the Senior Management Team, coordinate key organisational projects, and personally deliver day-to-day office administration, including covering reception.
This role would suit an individual who thrives in a varied environment, is confident managing multiple priorities, and is willing to take a practical, hands-on approach - no two days are the same. You will anticipate needs, help drive priorities forward, and play a key role in enabling the CEO, Senior Management Team and central officer to operate effectively.
The role
- Provide proactive executive support to the CEO, including diary and inbox management, briefing preparation, correspondence and research.
- Coordinate and service Senior Management Team meetings, ensuring agendas, papers, notes and actions are well managed.
- Project manage key organisational initiatives, including policy reviews, compliance-related projects and organisational documents.
- Oversee the efficient running of the office, including reception, office systems, supplies, meeting rooms and administrative procedures.
- Support resident services administration.
- Maintain accurate records, support reporting and act as a confident user of office and CRM systems.
About you
You will have a track record of supporting senior leaders, excellent organisational skills and the confidence to manage competing priorities with discretion and sound judgement. You will be a clear communicator with a high standard of written English and strong Microsoft 365 skills.
It is important that you enjoy working in a hands-on role in a varied customer facing environment.
Further details can be found in the job description and person specification
Please send your CV, Supporting Statement and Diversity Monitoring Form.
In your supporting statement you should outline your interest in working for Glebe Housing Association and explain how you meet the criteria set out in the Person Specification.
Deadline for applications: 30th September 2026
It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.
Our aim is to provide safe, comfortable and secure accommodation enabling people to live independently but within a supportive community.
The client requests no contact from agencies or media sales.
In this role you are responsible for day-to-day operational activity across both finance and HR functions, working closely with the Finance Officer and reporting to the Head of Finance (with ‘dotted line’ reporting to Director of Finance and Operations in respect of HR activity).
The role requires effective use of systems to enable efficient processes, with responsibility for data held on the HR system and management of routine employee related processes including recruitment and onboarding. The role also shares responsibility for processing invoices and payments on the finance system, responding to queries from colleagues and 3rd party partners. You will provide support for Head of Finance and Director Finance and Operations where required, including data analysis, reporting and preparation of returns across both finance and HR remits.
How to apply
To apply for this role please send your CV and cover letter (maximum two pages) including responses to the three questions below:
1. Tell us about a time when you identified a process that could be improved or made more efficient. How did you approach making the change, and what did you do to ensure the process was accurate, consistent and effective?
2. Describe a situation where you had to handle sensitive financial or employee information while also resolving a difficult or confidential issue. What approach did you take?
3. Give an example of when you have had to manage competing priorities. How did you decide what to do first, and how did you ensure important deadlines were met?
HR and Recruitment
• Maintain accurate data on our HR system including starters, leavers, holiday and other absences
• Report on key employee metrics including sickness absence, holiday, TOIL, diversity
• Support line managers with recruitment activity including making effective use of the Applicant Tracking System to ensure a good candidate experience and to report recruitment metrics to enable continuous improvement
• Manage onboarding for new starters including reference requests, pre-employment checks, induction processes
• Coordinate arrangements for training sessions for staff
• Support Head of Finance with monthly payroll processes
• Support Director of Finance and Operations in maintaining and publicising HR policies, keeping the Employee Handbook current
• Maintain up to date employee guides and templates for key HR processes including appraisals, mid year reviews, recruitment, induction, flexible leave
Finance Administration
• Maintain appropriate employee access to Finance Systems, including being able to claim staff expenses and raise sales invoice requests, and support employees in using these systems.
• Respond to queries in the central accounts mailbox, liaising with internal and external stakeholders.
• Support Head of Finance and Finance Officer with Purchase Ledger, including posting and payment of supplier invoices in a timely manner, ensuring accurate coding and authorisation in line with limits, maintenance of supplier accounts, reconciliations and remittances.
• Support Head of Finance and Finance Officer with management of company credit cards and virtual cards, including reconciling statements and accurate posting to the ledger.
• Assist in raising sales invoices and accurately recording income.
• Assist with Credit Control, chasing overdue debts and reporting to the Head of Finance.
• Support Head of Finance with analysis of financial data from the finance system (Xero) for reporting and other ad-hoc purposes
• Assist in maintaining up to date procedures.
There is an opportunity to attend theatre press nights where appropriate and to take advantage of trade tickets when offered
This role sits within the Finance and Operations team whose focus is to ensure the organisations operate as effectively and efficiently as possible. Our team operates across Finance, HR, Technology, Facilities and Compliance, to ensure that systems and processes are set up which promote smooth delivery and support the work of the organisations. This includes adherence to regulatory requirements and best practice standards
Our vision is a dynamic, sustainable and world-class theatre sector and our mission is to champion theatre and support our members.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support, Guide and Lead Services That Change Lives
This is your opportunity to provide leadership to services that make a real difference to people, families and communities across Lancashire. Join a values-led organisation where your leadership will help shape services, support talented teams, and create positive, lasting change.
At New Era North West, we believe everyone deserves the opportunity to thrive. For over 40 years, we have worked alongside children, young people, adults and families to reduce inequality, improve wellbeing, increase opportunities and build stronger communities. Through our work in employment, skills and education, health and wellbeing, and family and community services, we help people overcome challenges, build resilience and achieve their potential.
As our Charitable Service Lead, you will provide strategic and operational leadership across our charitable services, ensuring they remain high quality, responsive and focused on delivering meaningful outcomes. Working closely with the CEO, Operations Manager and Leadership Team, you will provide direction, guidance and support to service managers and practitioners, enabling them to deliver high-quality services that achieve positive outcomes for the people and communities we serve. You'll play a key role in developing confident, capable teams, fostering a positive and supportive culture, and ensuring our services continue to make a lasting difference across Lancashire.
This role offers the opportunity to influence the future direction of a respected and growing organisation. You'll lead and support passionate teams, develop strong partnerships, and help create a positive workplace culture where people feel valued, supported and empowered to do their best work. We're looking for someone who can inspire others, bring people together, and balance strategic thinking with a practical approach to leadership.
What We Offer
- Salary: £38,428.46 per annum
- Contract: Permanent, full-time (37 hours per week)
- Location: Burnley, Lancashire, with travel across service areas required (essential car user)
- Annual Leave: 32 days per year
- The opportunity to shape and influence services that improve lives and strengthen communities.
- A supportive, values-driven culture built on Care, Support and Belief.
- The chance to work alongside committed colleagues who are passionate about making a difference.
- A senior leadership role where your ideas, experience and vision can have a genuine impact.
If you are passionate about creating opportunities, supporting communities and leading services that deliver real social impact, we'd love to hear from you. Join us and help challenge inequality, strengthen communities and transform lives.
Combating poverty, improving mental health and wellbeing,


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose:
To oversee the management and growth of Venue Hire for our historic spaces covering meetings, conferences, talks, weddings and community activities. This is our primary source of income and key to supporting our library and learning programme, alongside our theatre income and fundraising.
The role will also lead on identifying and developing new business opportunities for other commercial income streams, building relationships with clients and partners, and ensuring that commercial activity supports the Foundation’s charitable purpose and long-term sustainability.
Optimising the use of space to ensure that St Bride Foundation (SBF) operates profitably as well as meeting the needs of our communities is a key part of the role. The Business Development and Events Manager will oversee the Venue Hire activity and promote the venue’s room resources, as well as supporting the Library and Workshop in the organisation of in-house courses, seminars and events.
Key Responsibilities:
Events Management
- Manage the Events Team activity of promoting and selling the venue’s event spaces, ensuring SBF has good visibility on all relevant venue hire websites.
- Responding to and converting enquiries and monitoring conversion effectiveness.
- Managing clients’ needs for booked events.
- Negotiating contracts for both short and long-term use; and ensuring that all aspects of the venue are fit for purpose.
- Identify new networks and online promotions to promote the SBF offer
Be responsible, along with the Operations Manager and Foundation Manager, to the Board for:
- Setting and achieving yearly and monthly income budgets, including quarterly forecasting and planning.
- All aspects of pricing and contract negotiation for areas of responsibility including catering, furniture hire, keyholding and cleaning. Ensure service, pricing and contracts are regularly reviewed.
- Working “hands-on” within a small team, getting involved in all aspects of delivering a quality service, monitoring and reviewing customer experience and satisfaction.
- Assisting the Operations Manager with Health & Safety and compliance issues relating to your area of responsibility.
- Line management responsibility for Event Coordinators and Venue Assistant. Overseeing and supporting the Events Team with smooth running of SBF and external events. Ensure time management and priorities are managed for line reports.
- Support SBF marketing efforts working with the Events team on social media content and website updates.
- Act as an ambassador for St Bride Foundation, upholding its mission to preserve and promote print and design heritage. Actively contribute to SBF redevelopment plans in terms of future planning for events and building operations.
- Engage with stakeholders, including donors, volunteers, and beneficiaries, to strengthen community and fundraising efforts.
- Support and contribute to initiatives that enhance the Foundation’s impact, such as public engagement events, educational programmes, and collaborative partnerships.
- Complete ongoing staff training to include Health & Safety, compliance and other related topics as required by the organisation.
Business Development & Commercial Growth
- Develop and implement a proactive business development strategy for Venue Hire, identifying new clients, partners and commercial opportunities, as well as additional marketing/outreach activities to boost income during quieter periods.
- Build and maintain a pipeline of prospective clients and strategic partners, converting opportunities into new and repeat business.
- Develop relationships with event agencies, corporate organisations, professional bodies, cultural and educational organisations and other relevant networks.
- Identify opportunities to increase revenue through repeat bookings, new event formats, longer-term agreements, partnerships and additional services.
- Monitor market trends, competitor activity, customer feedback and venue performance to inform pricing, product development and sales activity.
- Establish and report on business development KPIs, including pipeline value, enquiry-to-booking conversion, repeat business, occupancy, average booking value and revenue growth.
- Work collaboratively with Marketing, Fundraising, Learning, Library and Workshop teams to develop opportunities that support both the Foundation's commercial and charitable objectives.
- Work with fundraising to develop incentives and cross promotions between sponsorship/membership and venue hire and identify other synergies between the physical SBF assets and the fundraising function
Essential Qualifications & Experience:
- Proven experience of business development, sales, partnership-building or income generation, ideally within a venue, cultural, charitable or heritage setting.
- Proven experience of planning and delivering events end-to-end, on time and within budget. Working with teams on a varied programme of activities for a diverse mix of audiences.
- Experience of working with volunteers running workshops and events, overseeing all aspects of delivery.
- Experience working with external partners, including community groups, local authorities and sponsors.
- Line management experience of an events team, including support with managing workload and personal development objectives.
- Experience of identifying new clients, generating leads, converting enquiries and developing repeat business or longer-term client relationships.
- Experience of using data, customer insight or market research to inform sales activity, pricing, service development or income targets.
- Experience in the charitable, cultural, or heritage sector preferred.
Key Skills & Competencies:
- Highly organised, able to manage multiple priorities and deadlines.
- Ability to troubleshoot issues arising during events including those relating to AV, catering and general experience of attendees to ensure seamless delivery.
- Excellent written and verbal communication skills. Confidence in briefing and managing event speakers including volunteers and SBF Trustees to ensure smooth running of events.
- Confident relationship-builder, able to develop networks with corporate clients, event agencies, cultural partners, community organisations and other stakeholders.
- Able to set, monitor and report on business development activity and income-related KPIs, including enquiry conversion, occupancy, repeat business and revenue growth.
- Risk assessment and mitigation in event spaces and knowledge of licensing, insurance, accessibility and inclusion requirements.
- Financial management and budgeting, including forecasting and reporting of our events revenue.
- Strong IT skills, including CRM systems, ticketing platforms and newsletters.
- A passion for the arts, heritage, and education, with a strong commitment to the Foundation’s vision and values.
Organisational Values & Expectations:
- Promote and uphold St Bride Foundation’s commitment to cultural preservation, lifelong learning, and community engagement.
- Work collaboratively with colleagues, volunteers, and external partners to support the Foundation’s charitable objectives.
- Uphold ethical standards and best practices in charity governance and operations.
Health & Safety Responsibilities:
- Ensure compliance with all relevant Health & Safety policies and charitable sector guidelines.
- Promote a safe and inclusive environment for colleagues, volunteers, and visitors.
- Act as a Fire Marshal and Emergency First Aider.
Terms & Conditions:
- Working Hours: 8 hours per day (including one-hour unpaid lunchbreak), five days per week. You will work on rotation with other members of the Events Team, on one of the following core hour slots: 08:30–16.30, 10:00–18:00, 12:00–20:00 or 14:00–22:00 with one hour lunch. Due to the flexible nature of the work you may be required to work outside of these times. Shifts will be planned and agreed in advance with the other members of the Events team. Ad hoc weekend work will be required from time to time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Assistant Finance and Operations Manager is a new role for The Christie Charity (Charity) and a fantastic opportunity for an individual looking to work for a fast moving, growing organisation. We are looking for an enthusiastic individual to take ownership in the finance team for day-to-day transactional processing for The Christie Charity group. This position provides an excellent opportunity to develop an understanding of charity and commercial finance. You will play a key role in supporting robust financial controls across the Charity group.
This is a hands-on role with responsibility for coordinating and overseeing day-to-day transactional activity undertaken by the Finance Officers, including purchase-to-pay, supplier payments, accounts receivable, banking, income reconciliation, corporate credit cards and other routine financial processes. The postholder will ensure work is completed accurately and within required timescales, review key reconciliations and outstanding items, and provide support and guidance to the Finance Officers where issues arise. They will remain actively involved in transactional processing where required, particularly in relation to more complex matters, periods of high workload and the transition of activities into the Charity.
The postholder will act as the first point of escalation for transactional matters which cannot be readily resolved by the Finance Officers and as a key point of contact for routine finance queries from external third parties. They will work closely with colleagues across the Charity to ensure financial processes operate effectively while maintaining appropriate controls and segregation of duties.
The Assistant Finance and Operations Manager will be an important day-to-day user of the Charity's finance and purchase-to-pay systems and will take a lead operational role in ensuring these systems are used consistently and effectively. The postholder will support Finance Officers and wider Charity colleagues with system and process queries, monitor compliance with agreed financial procedures and identify recurring issues or opportunities to improve processes. Working with the Charity Financial Controller and Funds and Finance Business Partner, they will contribute to the continued development of efficient, proportionate and well-controlled financial processes across the Charity group.
Additional information
Upon joining The Christie Charity, day-to-day financial transaction processing will continue to be delivered by The Christie NHS Foundation Trust during the initial months of the role, therefore, the postholder will be expected to work closely and collaboratively with their finance team to ensure seamless operations and continuity across the Charity group.
These functions are anticipated to transfer to the Charity group with the postholder taking ownership of these responsibilities within the first 3 months in role. The postholder will be expected to work autonomously to ensure the smooth transition of activities to the Charity.
This post would suit an individual who enjoys working in a dynamic, evolving environment, where responsibilities may shift in response to organisational priorities. The postholder must be comfortable navigating ambiguity, demonstrating flexibility, initiative, and a proactive approach to problem-solving.
The postholder will also provide support to the team on an ad-hoc basis as required.
The postholder will complete a shift approximately every four to six weeks at the Charity’s hub in Withington to support charitable activity at The Christie NHS Foundation Trust.
When submitting your application, please provide the following:
- A cover letter; and
- An up-to-date CV (up to two A4 pages) with evidence of accountancy qualification(s) and current membership of any relevant professional accountancy body or bodies if relevant. These can be uploaded as one PDF.
Please note that applications must include all of the documents listed above and will be reviewed on a rolling basis. Applications that do not meet these guidelines may not be considered.
Interviews will be held all day on Monday 21 September 2026 and on Tuesday 22 September 2026. Applicants are strongly encouraged to keep these dates available where possible.
The client requests no contact from agencies or media sales.
Help us make a bigger difference to families
Home-Start Barnet, Brent & Harrow supports families with young children through challenging times. We are looking for an experienced and organised Finance & Business Manager to ensure our charity’s finances and core business functions run smoothly.
This is a varied, hands-on role within a friendly and committed team. You will lead our day-to-day financial management while overseeing governance administration, HR processes, contracts and organisational systems.
What you’ll do
You will:
- Produce management accounts, budgets, forecasts and financial reports.
- Monitor income, expenditure and cash flow.
- Oversee QuickBooks and the work of our Finance Administrator.
- Provide financial information for funders, the CEO and Trustees.
- Coordinate governance, compliance and risk-management processes.
- Oversee routine HR administration and work with our external HR advisers.
- Manage key suppliers, contracts, insurance and IT support.
- Line manage the Finance Administrator and work closely with the Office Administrator.
- Improve systems and help the charity work more efficiently.
About you
You will have:
- Strong charity finance or business-management experience.
- Practical experience of using QuickBooks and producing management reports.
- A relevant finance qualification, such as AAT Level 3 or 4, or equivalent practical experience.
- A good understanding of budgets, financial controls and reconciliations.
- Experience of governance, HR administration, contracts or office systems.
- Experience of supervising or managing staff.
- Excellent organisation, accuracy and attention to detail.
- The confidence to take ownership, work independently and communicate clearly.
You will be practical, approachable and comfortable working across different areas in a small charity. You will enjoy improving systems, solving problems and helping colleagues do their jobs effectively.
The role is office based and requires someone who can stay focussed and productive, working around a busy team
The client requests no contact from agencies or media sales.
We are recruiting an experienced Operations & Business Services Manager to provide strategic oversight across operational services, contracts, partnerships, governance and business support functions.
This is a varied and influential role that sits at the heart of the organisation, supporting strategic decision-making and ensuring robust systems, processes and controls are in place to support organisational objectives and strengthen organisational resilience.
Working closely with senior leaders, global teams and external partners, you will drive continuous improvement, support effective decision-making and help ensure operational services continue to meet the needs of staff and stakeholders in a rapidly changing environment.
The successful candidate will act as a trusted advisor to senior leadership, leading on key operational priorities whilst identifying opportunities to strengthen organisational effectiveness, mitigate risk and improve ways of working across the organisation.
Key responsibilities
Strategic Operations and Organisational Effectiveness
- Lead the development and continuous improvement of operational systems, policies, processes and tools.
- Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness.
- Support organisational planning, budget management and performance monitoring.
- Use operational insights, business intelligence and performance data to support decision-making.
- Contribute to the development and implementation of strategic organisational priorities.
- Lead on organisational contract management and oversight.
- Support donor, partner and supplier contracting processes.
- Manage partnership due diligence requirements and ensure compliance with organisational policies.
- Develop and maintain effective supplier relationships and oversee service performance.
- Support procurement activity, contract renewals and supplier reviews.
- Support the development, implementation and review of organisational policies and procedures.
- Maintain operational risk registers and support effective risk management processes.
- Ensure compliance with organisational, legal and regulatory requirements.
- Oversee insurance renewals, claims administration and broker relationships.
- Support business continuity planning and organisational resilience initiatives.
- Ensure organisational records, documentation and knowledge management systems remain accurate and up to date.
- Oversee key business support services and operational systems.
- Manage and support a small team, including oversight of the organisation's IT provision.
- Ensure systems, software and operational services remain fit for purpose and support organisational needs.
- Work collaboratively across teams to improve processes, service delivery and user experience.
- Support the implementation of operational improvements and organisational change initiatives.
- Lead, motivate and develop a small team.
- Build strong relationships with internal and external stakeholders.
- Work closely with teams, partners and senior leaders across the organisation's global network.
- Promote a culture of collaboration, continuous improvement and accountability.
We're looking for an experienced operational leader who can bring both strategic thinking and hands-on delivery experience.
You will ideally bring:
- Significant experience within operations, business services, corporate services or organisational development.
- Strong contract management and stakeholder management experience.
- Experience managing partnerships, suppliers and procurement processes.
- Knowledge of governance, compliance, policy development and risk management.
- Experience driving process improvement and organisational change.
- Experience managing and developing staff.
- Strong analytical, planning and organisational skills.
- The ability to build credibility and influence at senior stakeholder level.
- Experience within the charity, NGO, international development or wider not-for-profit sector would be advantageous.
This is an opportunity to join a purpose-led organisation and play a key role in shaping how operational services are delivered. The role offers the opportunity to influence organisational effectiveness, support strategic decision-making and lead meaningful improvements that strengthen services for colleagues, partners and stakeholders.
Please apply today with your tailored CV if you feel that you meet the key requirements of this role. If your CV reflects this experience, then a member of the TPP Recruitment team will be in touch to share further details. We will otherwise let you know if you are not short-listed within 3 working days, but due to the volume of applications we receive, we unfortunately can't provide tailored feedback on each application.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Our Vision for Transformation through Forests
This is a defining moment for the National Forest, with a renewed Vision to harness the transformative power of forests to restore nature, connect communities, and drive enterprise for a positive future. Over 30 years, this 200 square mile landscape has been reshaped, more than 10 million trees planted, and forest cover increased from 6% to 26%. Now, we are ready to build on this success enabling three new national forests and championing a forest network for England.
We are now looking for an Evidence and Impact Manager to join us on a permanent, full-time basis, working 37 hours per week.
The Benefits
- Salary of £48,575
- Civil Service Pension scheme
- 30 days’ annual leave plus 10.5 days’ public and privilege holidays
- Staff bonuses
- Flexible working options
- Cycle to Work Scheme
- Employee Assistance Programme
- Discounts on gym memberships
This is an outstanding opportunity for an experienced performance and evidence professional with GIS expertise to join our ambitious organisation.
You’ll have the chance to work on a wide variety of projects that shape our work, ensuring insight sits at the heart of our future direction, and we can continue to deliver on our vision.
What’s more, you’ll discover a passionate and dedicated team all working towards the same goal of a future where people, nature and the economy can grow together.
If you’re passionate about evidence, impact and the power of forests to transform places and lives, read on and apply today.
The Role
As our Evidence and Impact Manager, you will lead the development and continual improvement of our Outcomes Framework, helping us evidence progress towards our vision of ‘Transformation through Forests’.
Working to deliver our vision for nature, communities and enterprise, you’ll establish meaningful metrics, effective data collection, evaluation and reporting processes.
Managing a small team, you will oversee the generation and delivery of robust evidence and insight, translating complex information for a range of audiences to inform decision-making, support programme development, and inform external messaging for communications and advocacy work.
Additionally, you will:
- Oversee reporting for the Defra England Tree Planting Programme
- Line manage a Grants Officer who administers £2m of grants for forest creation and woodland management
Some evening and weekend work may be required, for which time off in lieu will apply, and you may also need to travel to sites across rural locations.
About You
To be considered as our Evidence and Impact Manager, you will need:
- At least five years’ experience in a similar role
- Experience of leading corporate performance monitoring and reporting within the environmental field
- Proven experience of using GIS for dataset analysis and the presentation of spatial information
- Knowledge of qualitative and quantitative research and information presentation techniques
- An understanding of the benefits of tree planting and habitat creation for nature, communities and enterprise
- A relevant degree or postgraduate qualification
The closing date for this role is the 28th September 2026.
Other organisations may call this role Impact Manager, Evidence Manager, Monitoring and Evaluation Manager, Environmental Performance Manager, Research and Impact Manager, Insights and Impact Manager, or Evaluation and Impact Manager.
The National Forest is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to use evidence and insight to help demonstrate the transformational potential of forests as an Evidence and Impact Manager, please apply via the National Forest website.
The client requests no contact from agencies or media sales.
Tinnitus UK is looking for an experienced, ambitious and highly organised Operations Manager to join our senior team and play a key role in the leadership and future development of the charity.
You will work closely with our CEO, Board of Trustees and colleagues across the organisation to help turn our ambitions into action and ensure Tinnitus UK has the strong foundations, systems and ways of working it needs to succeed and to best support people living with tinnitus, and those who support them.
You will be an important link between the staff team and Board, bringing insight, challenge and practical solutions to organisational decision-making. You will lead and develop a small team, build strong relationships with external partners and suppliers, and take ownership of a broad portfolio spanning finance, governance, people, systems, risk, compliance and organisational improvement.
We are looking for someone who enjoys making organisations work better: someone who can see the bigger picture while also making sure the detail is right. You will be comfortable moving between strategic conversations with the CEO and Trustees and the practical work required to make things happen.
You do not need to be an expert in tinnitus. What matters is that you share our values, are motivated by our purpose and want to use your operational leadership to help Tinnitus UK achieve more for people affected by tinnitus.
About the role
As Operations Manager, you will provide leadership across Tinnitus UK’s internal operations, ensuring we have robust systems, financial oversight, governance, people processes and infrastructure in place to deliver our strategy.
Working closely with the CEO, you will translate organisational priorities into effective plans and ways of working. You will help create clarity across the organisation, identify risks and opportunities, make sure decisions are followed through and drive continuous improvement.
You will also play an important role in ensuring that Tinnitus UK is ready for the future: improving organisational resilience, strengthening our infrastructure and helping us develop the capacity to grow our reach and impact.
About you
We are looking for an experienced operations professional who enjoys making organisations work better and wants to take significant responsibility within a national charity.
You will be proactive, solutions-focused and comfortable bringing structure to complexity. You can see the bigger picture while making sure the detail is right, manage competing priorities and take ownership of work through to delivery.
You will be confident working with colleagues at all levels, from supporting and developing your team to discussing finance, governance and organisational priorities with the CEO and Trustees. You will build trusted relationships with external partners and suppliers and be comfortable offering constructive challenge when needed.
You will bring experience across a number of areas including organisational operations, financial management, project and change management, governance and risk, people management, suppliers and contracts, and organisational systems or CRM platforms.
Experience within the charity sector, membership organisations, digital transformation, events or professional education would be valuable, as would experience working closely with a CEO, senior leadership team or Board.
Most importantly, you will be collaborative, pragmatic and dependable, with the confidence to take ownership, maintain high standards and help create an organisation in which people can do their best work.
What we can offer
This is an opportunity to take on a genuinely influential role within Tinnitus UK at an important point in our development.
You will have the scope to shape how the charity operates, introduce improvements and work closely with our CEO and Board to strengthen the organisation for the future.
The role offers considerable variety. One day you might be discussing organisational risk and financial performance with Trustees; the next you could be improving a system, negotiating with a supplier, supporting a member of your team or developing the operational plan for a major national event.
You will join an organisation committed to improving the lives of people affected by tinnitus and a team that wants to continually improve the way we work and the impact we achieve.
Tinnitus UK is committed to equality, diversity and inclusion and welcomes applications from people with a wide range of backgrounds and experiences.
If you are an experienced operations professional looking for a senior role where you can influence, improve and help lead an organisation with a clear social purpose, we would love to hear from you.
How to apply
Please apply with your CV and a cover letter outlining how you meet the person specification, including the experience and skills you would bring to Tinnitus UK.
The deadline for applications is 5pm on Monday 14 September 2026.
Interviews will take place in person on Wednesday 23 September 2026 at our Sheffield office.
Striving for a world without tinnitus.
The client requests no contact from agencies or media sales.
Data Protection and Operations Manager
Help shape the operational excellence of a vibrant Diocese
We are looking for an experienced and motivated Data Protection and Operations Manager to lead and develop the operational services that support our mission and ministry across Sussex.
Position: Operations Manager
Location: Hove/Hybrid
Salary: £38,074 per annum (pro-rata FTE £47,592pa)
Hours: Part-time, 30 hours per week (flexitime available)
Contract: Permanent
Closing Date: 4th October 2026
Interview Date: Hove on 14th October 2026
About the Role
This is a varied and rewarding leadership role, responsible for ensuring the effective management of Church House operations. Working closely with senior leaders across the Diocese, you will play a key role in driving continuous improvement, promoting excellent customer service and ensuring robust governance and compliance.
Reporting to the Deputy Diocesan Secretary, you will provide leadership to a small team responsible for governance and central support services. You will oversee the smooth running of Church House, manage facilities and operational contracts, lead on health and safety, and act as the Diocese's Data Protection Officer.
Key responsibilities:
- Lead and develop operational and support services across Church House
- Manage facilities, suppliers, contracts and operational budgets
- Act as Data Protection Officer and lead on GDPR compliance, including Subject Access Requests
- Oversee information governance, records management and organisational systems
- Maintain and develop business continuity and risk management processes
- Manage organisational policies and complaints administration
- Support the Diocese's digital development through Microsoft 365, automation and AI-enabled solutions
- Coordinate operational arrangements for major diocesan events and conferences
About You
We are looking for someone who combines strong operational expertise with excellent leadership and relationship-building skills.
You will have:
- Experience of successfully leading and developing staff
- Knowledge of data protection legislation and information governance
- Experience of information management, organisational systems or database administration
- Experience of facilities, supplier or contract management
- A track record of managing multiple priorities and projects simultaneously
- Excellent organisational, communication and problem-solving skills
- Strong digital literacy, including Microsoft 365 applications
- The ability to handle sensitive and confidential matters with diplomacy and discretion
- You will be proactive, collaborative and adaptable, with a commitment to supporting the work and mission of the Church of England.
You can view full details of the in the job description and person specification when you apply.
About the Organisation
The vision of the Diocese is to help people to know, love and follow Jesus. Based in Hove and serving the people of Sussex across more than 360 parishes and 154 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England.
As an employer, and as a team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive.
What is on offer:
- 28 days of annual leave, plus bank holidays and two privilege days per year.
- Membership of the Church Worker’s Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%.
- Employee Assistance Programme with access to GP appointments, counselling and financial and legal support.
- Free parking, and the ride to work scheme and development opportunities.
Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy. This role is subject to an Enhanced DBS check, and the post will involve travelling around the Diocese, some evening work and occasional work at weekends.
You may have experience in roles such as Data, Data Protection, Operations, Data and Operations, Data Protection and Operations, Governance, GDPR, Data Manager , Data Protection Manager , Operations Manager, Data and Operations Manager , Data Protection and Operations Manager.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Shop Manager
Starting full-time salary £25,172.40 a year
The role will also include a £2,000 a year market supplement.
Northampton shop - 55 to 57 Abington Street, Northampton, NN1 2AW
Join Our Community
Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?
If so, this could be the opportunity for you.
The role
Permanent, 35 hours a week.
Scope's Northampton shop - 55 to 57 Abington Street, Northampton, NN1 2AW
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on 22 September 2026.
As Shop Manager of Scope’s Northampton shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different
In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience.
In this role you will:
· Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
· Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms
· Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team
· Work collaboratively with the Assistant Shop Manager
Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.
About You
We’re looking for someone who has:
· Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
· Commercially aware and able to spot opportunities
· Be able to lead and support people
· Customer-focused, with a can-do attitude
· A team player with strong work ethic
· Accurate and detail-oriented
· IT literate and numeracy skills
We welcome applications from people with lived experience of disability and from all backgrounds.
We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed.
Full-time: 35 hours per week, five days out of seven
Part-time: Weekly hours on a seven-day rota
Additional information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.
Our values
Pioneering, Courageous, Connected, Open, Fair.
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.
Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.
To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.
If you need any adjustments or support during the recruitment process, please email us via our website.
You can also find more information about requesting adjustments for interviews on our website.
Important to know:
You must meet all the essential requirements in the job description.
If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
· 35 days holiday
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
· Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
· Long service awards and employee recognition awards
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
How to apply
Please visit our website and apply online.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Stevenage is an ambitious and innovative member of the Citizens Advice network. We have expanded our services and offering to meet the increased demand in the area, doubling in size over the last few years.
As a positive subsequence, we are looking for a Head of Finance & Business Support, who will become a core member of the Senior Leadership Team, responsible for overseeing the financial stewardship of Citizens Advice Stevenage. To lead on financial governance, business support operations, and compliance, ensuring the organization operates sustainably and meets all legal and regulatory obligations. The role is pivotal in safeguarding the charity's financial integrity, supporting strategic decision-making, and enabling effective service delivery.
Financial Leadership
-
Prepare, review, and present draft and final budgets for approval by the board, ensuring timely submission of financial information to the CEO and Trustee Board.
-
Oversee financial reporting processes, ensuring accuracy, transparency, and compliance with regulatory standards, including variance analysis and annual balance sheets, ensuring timely submission of financial information to the CEO and Trustee Board.
-
Manage the reserves policy, ensuring regular review and alignment with operational needs and financial risks.
-
Identify and manage financial risks, ensuring integration into the organization’s risk register and adherence to appropriate mitigations.
-
Ensure that the day-to-day finance and back-office function is high performing and compliant, safeguarding effective and efficient financial management processes.
-
To co-ordinate the proactive and timely dissemination of high-quality financial information to services, the CEO, and Board such as annual budgets, monthly management accounts, cash flow analysis, financial forecasting and monthly business performance figures.
-
To ensure that the organisation has in place, robust and compliant financial systems and procedures; and that these are complied with by all budget holders, ensuring that any oversights are fully investigated and reported upwards as necessary.
-
To lead on the preparation of statutory accounts, provide year end accounts, provide appropriate support and assistance to the organisation’s auditors and delivery of recommendations arising from the Audit process.
-
To ensure that all statutory returns are complete in a timely and effective manner, including those in relation to VAT, PAYE, NIC and SSP, and that appropriate compliance dates are met for the Charities Commission and Companies House.
-
Oversee the transactions, activities and processes of the external payroll provider.
-
To monitor and advise on current and future tax legislation, with a view to optimisation.
-
To support service managers in the preparation of bids and contract negotiations and provide financial activity analysis and reports in line with specific project reporting requirements.
-
To monitor, report and make recommendations regarding the Investment and Reserves Policy to the Board.
-
To oversee the payroll function to ensure employees are paid in an accurate and timely manner.
-
To monitor and control creditors and debtors, ensuring invoices are paid on time and the risk of bad debts is minimised.
Compliance and Risk Management
-
Ensure compliance with all applicable regulatory frameworks, including the Charity Commission, Companies House, FCA, ICO, and other relevant bodies.
-
Maintain and regularly review financial systems, controls, and policies, ensuring they are effectively implemented and aligned with legal requirements.
-
Conduct due diligence for pension, redundancy, and other liabilities, ensuring plans are in place for management and mitigation.
-
Support the trustee board in understanding risks related to projects and contracts, providing assurance of compliance with funders’ requirements.
-
To lead on the Risk Management process, advising the CEO and managers on risk matters, and reviewing the risk register on a regular basis, reporting to the Board of Trustees.
-
To check, amend and monitor the Financial Procedures Manual; reporting material breaches to the CEO and Board of Trustees, as required/in-line with governance.
-
Working with the senior leadership team monitoring and updating Insurance matters as required, reporting to the CEO and Board of Trustees.
Business Support Operations
-
Lead on organisational business continuity planning, ensuring resilience during crises and alignment with the charity's objectives.
-
Oversee the development, implementation, and review of key policies, ensuring they reflect legal obligations and organisational values.
-
Manage IT systems and cybersecurity measures to protect organisational data and operations, ensuring compliance with standards such as Cyber Essentials.
Strategic Contribution
-
Provides proactive strategic financial advice and guidance to the Trustees and wider leadership team, monitoring and reporting on the financial performance against agreed targets, identified risks and key performance indicators.
-
Provide financial and operational insights to inform strategic decision-making and long-term planning.
-
Foster a culture of continuous improvement and financial accountability across the organisation.
-
Funding strategy: Support the CEO and board to regularly review the sustainability of its income sources and their impact on achieving charitable purposes in the short, medium and longer term.
-
Work with the CEO and Head of Impact and Development to prepare the funding strategy that should go beyond immediate budgetary considerations and look at the wider funding landscape. The organisation needs to understand potential emerging opportunities and the organisation's readiness to pursue them.
Team and Stakeholder Engagement
-
Build and maintain effective relationships with trustees, funders, regulators, and key stakeholders, to ensure that Citizens Advice Stevenage meets its financial, regulatory and legal obligations.
-
Provide leadership and support to finance and business support teams, ensuring professional development and effective performance management.
People management and development
-
Develop and implement a culture of continuous learning that will equip and develop people to deliver outstanding delivery. Responsibility for the training and development plan for the Finance and Business Support ensuring it is in effective operation including maintaining records of training needs identified and training attended.
-
Working with the rest of the leadership team ensure the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
-
Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
-
Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
Person Specification
-
ACA/ACCA/CIMA Qualified, CPE up to date.
-
Strong financial management experience at a similar level within the charity/not for profit sector
-
A proven track record of leading, developing and inspiring small teams
-
Experience of strategic business & financial planning, forecasting and budget management.
-
Sound experience of producing month-end management accounts and audited year-end financial accounts
-
Experience of managing and using financial systems
-
A working knowledge of relevant legislation (regulatory, legal and financial) in the context of a charitable organisation
-
Experience of managing change and change programmes
-
A track record of initiating, leading and managing associated risks
-
Strong influencing, negotiating and collaborative working skills, with the ability to present complex financial information clearly and concisely in writing or verbally
-
Confident IT skills; confident using Microsoft Office applications, especially Excel
-
Experience designing and introducing new financial processes, procedures and reports
-
Working knowledge of QuickBooks software [advantageous]
-
Experience working with a Board of Trustees [advantageous]
-
Understanding of Charity Commission and Companies House reporting requirements
-
Project and/or professional services experience
-
Understanding of Charity Law
-
Experience of working in the not-for-profit sector
-
Understanding and experience using the Charity Governance Code
-
Experience in working with Charity SORP
-
Legal experience – as so far as they can scrutinise and review basic contracts and their revenue recognition requirements and VAT implications
-
Strategic and forecasting experience
To apply, please send your CV and a supporting statement addressing each point in the Job Description, use examples and evidence to demonstrate how you meet the criteria.
Incomplete applications may not be considered.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
We are currently accepting applications for this role, and the position will remain open until we have appointed the right candidates. We reserve the right to close the vacancy at any time once a suitable appointment has been made. We therefore encourage early applications to avoid disappointment.
To help people solve their problems by providing options.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operations and Projects Manager
Location: Doncaster (with regular travel across our offices and community delivery locations)
Salary: £36,000 per annum
Hours: 37 hours per week
Contract: Permanent
Closing date: 18/09/26
Lead People. Deliver Projects. Drive Performance.
Citizens Advice Doncaster Borough is growing.
As we continue to expand our services and deliver an increasing portfolio of funded projects, we are creating an exciting new role that will sit at the heart of our organisation.
We're looking for an experienced, organised and people-focused Operations and Projects Manager to help ensure our services, projects and teams perform at their very best.
This is a key management role that will provide operational oversight across the organisation, supporting the successful delivery of projects, leading staff performance and ensuring our services remain efficient, effective and focused on delivering positive outcomes for local people.
Working closely with the Senior Management Team, you'll help turn strategic priorities into operational reality, allowing senior leaders to focus on organisational development, partnerships and future growth.
If you enjoy leading people, solving problems, improving performance and making things happen, we'd love to hear from you.
About the Role
This is a varied and highly visible role that combines project management, people management and operational coordination.
You will be responsible for ensuring that funded projects remain on track, contractual targets are achieved and services are delivered safely, effectively and to a consistently high standard.
You'll act as the key link between frontline teams and senior management, providing guidance, support and direction to advisers while ensuring senior managers have clear oversight of performance, risks and opportunities.
Success in this role will be measured not only by the achievement of project outcomes and milestones, but also by the development of high-performing teams and the smooth operation of our advice services across Doncaster.
What You'll Be Doing
Leading and Developing People
People are at the centre of everything we do.
You will provide direct line management to advisers and project staff, creating a culture that is supportive, accountable and focused on continuous improvement.
Responsibilities will include:
-
Conducting regular one-to-one meetings, supervision sessions and performance reviews.
-
Supporting staff wellbeing and professional development.
-
Identifying training and development needs.
-
Monitoring performance and productivity.
-
Managing performance concerns constructively and fairly.
-
Supporting recruitment, induction and onboarding activities.
-
Building confident, engaged and high-performing teams.
Driving Successful Project Delivery
Our funded projects are critical to the support we provide to local communities.
You will take a key role in ensuring projects achieve their objectives, meet contractual requirements and deliver value for funders and stakeholders.
Responsibilities will include:
-
Monitoring performance against targets, outputs, outcomes and milestones.
-
Tracking key performance indicators and service delivery measures.
-
Producing regular reports and performance updates for our funders and senior management Team.
-
Identifying risks, barriers and areas of underperformance.
-
Escalating significant risks and recommending solutions.
-
Supporting project mobilisation, implementation and continuous improvement.
-
Working with colleagues to ensure project activity remains focused and on track.
Managing Operations and Service Delivery
You will play a key role in ensuring the smooth day-to-day operation of our services.
Responsibilities will include:
-
Acting as the first point of contact for operational staff queries.
-
Supporting effective communication between frontline teams and senior management.
-
Monitoring staffing levels, absence and sickness trends.
-
Coordinating resources to ensure services remain fully operational.
-
Supporting workforce planning and service resilience.
-
Contributing to business continuity arrangements.
Overseeing Facilities and Community Delivery Locations
Our services are delivered from multiple locations across the borough and it's essential that every setting is safe, professional and welcoming.
Responsibilities will include:
-
Coordinating office and outreach delivery locations.
-
Maintaining high standards of health and safety.
-
Supporting facilities and premises management activities.
-
Liaising with suppliers, contractors and external partners where required.
-
Ensuring staff have the resources and environments they need to deliver services effectively.
About You
We're looking for someone who can confidently lead people, manage performance and maintain oversight of multiple projects and priorities.
You will be:
-
An experienced manager with a proven ability to lead and motivate teams.
-
Highly organised and able to manage competing demands.
-
Comfortable analysing performance information and identifying emerging trends.
-
Skilled at building positive working relationships.
-
Confident in handling difficult conversations and performance issues.
-
Proactive, resilient and solutions-focused.
-
Able to balance attention to detail with a focus on the bigger picture.
-
Committed to delivering excellent services and positive outcomes.
Essential Experience
-
Staff supervision and line management.
-
Performance management and staff development.
-
Project, contract or service delivery oversight.
-
Monitoring targets, KPIs and organisational performance.
-
Producing management reports and analysing performance data.
-
Coordinating operational activity across teams or services.
Desirable Experience
-
Working within the advice, charity, public or voluntary sector.
-
Knowledge of funded projects and commissioned services.
-
Experience supporting multi-site service delivery.
-
Understanding of quality standards, compliance and service improvement frameworks.
Why Join Us?
This is a unique opportunity to shape a newly created management role and make a significant contribution to the future success of Citizens Advice Doncaster Borough.
You'll have the opportunity to:
-
Influence how services are delivered across the organisation.
-
Lead and develop talented teams.
-
Drive improvements and innovation.
-
Support the successful delivery of important community projects.
-
Work as part of an ambitious and supportive leadership team.
-
Make a genuine difference to the lives of local people.
About Citizens Advice Doncaster Borough
Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to thousands of people each year. Through a range of funded services and community partnerships, we help people overcome challenges, improve their financial wellbeing and find a way forward. Our work continues to grow, and we're committed to delivering accessible, high-quality services that meet the changing needs of local communities
Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.
As Innovation Strategy Manager you will lead in helping Battersea learn, experiment and develop new solutions to drive forward our strategic priorities, keeping us relevant, future-focused and generating ever greater impact.
All work is delivered through creativity, collaboration within and outside of Battersea and a deep understanding of our target audiences, balancing ambition and pragmatism.
Why the role exists:
This is a rare opportunity to lead in helping Battersea learn, experiment and develop new solutions to positively impact the lives of cats, dogs, and their owners for years to come. You’ll bring strong strategic thinking, innovation expertise, service design, and leadership skills to an environment focused on meaningful social impact, working alongside a team of smart, compassionate, and experienced colleagues.
This role focuses on broad, organisation-wide innovation - spanning our services, operations, supporter offering, and income generation - with a clear focus on delivering outcomes for animals and the people who care for them. It is not a specialist digital or fundraising role; instead, it centres on identifying the right problems and shaping effective responses. While some initiatives will involve digital elements (and an understanding of this is useful), delivery is carried out by specialist teams both in-house and externally.
Success in this role means identifying high-impact opportunities, aligning stakeholders around them, and ensuring they are taken forward effectively - supporting pilots and implementation where appropriate.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 22nd September 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s):
First Round (online): 30th September & 1st October 2026
Second Round (in-person): To be confirmed
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.





