Business operations manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Communications Manager
Self- Employed Contract: £20 per hour
Contract and term: 12-month contract, with the possibility of extension
Hours: 35 hours per week
Location: Flexible hybrid working with one/two days a week in our offices in Tower Hamlets or Southwark
Start date: February2026
Benefits of working with Kineara:
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A competitive salary
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Flexible, hybrid working and locations
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An Wellbeing day entitlement of 10 days, plus bank holidays
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Personalised wellbeing support offer
Are you looking for a pivotal role which will shape the future of a CIC and charity working on key social justice challenges? Are you excited to take on a strategic post which will demonstrably improve the charity’s work with its service users, supporters and other key stakeholders? If so, we’d love to hear from you!
Kineara is looking for someone who can grow our fundraising potential and engage key stakeholders across the sector, while delivering engaging communications and outreach campaigns that demonstrate our social value and grow our support base. They will play a key role in helping Kineara develop our newly formed charitable arm, alongside our community interest company, to generate income through engaging fundraising campaigns, impact-driven communications and strategic relationship-building with existing and potential funders.
You will work closely with project managers and SLT (Senior Leadership Team) to identify how support services can reduce barriers to secure housing, work and school; prevent evictions and homelessness; and improve health and wellbeing of people facing challenges. You’ll use this understanding to motivate new stakeholders to invest in our work - whether charitable trusts, corporate foundations or individuals.
You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow with an already impactful charity with a strong social mission and vision. You will be keen to understand how our work makes a difference to people and use our impact to demonstrate our social value.This role crosscuts a range of key charitable specialisms, so you may have experience working in communications and be keen to widen your skillset; you may have a background in impact evaluation; or you may have worked in fundraising or development for a non-profit. We are keen to invite candidates with a range of experience from a variety of non-profit roles and are especially interested to meet candidates who have been part of – or are ready to be part of - the strategic growth of a charitable organisation.
Why us, now? Kineara is going through exciting changes this year: as a newly registered charity, we are opening up to new avenues of finance, engagement and growth. Our most recent projects have put us at the forefront of innovative ways of delivering support to private renters, working in partnership with housing services, private landlords, solicitors and health services to envision secure housing for all. We are also a team with lived experience and are a culturally diverse, spirited and mission-focused group that takes care of each other.
Why you? You are motivated by seeing vulnerable and marginalised people thriving and you have the drive to grow the reach of our organisation so that more people in need can access our support. You have a wide skillset and open attitude, ready to learn what you don’t already know and confident to lead on your projects but understand the value of listening, collaboration and working to joint and shared ambitions.
Job Description
Communications
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Develop, contribute to and implement impact-driven and strategic communications campaigns that build Kineara’s fundraising capacity and raise awareness of the issues
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Develop brand identity for Kineara’s new charitable arm, ensuring it is consistent across all activities in the organisation, while maintaining Kineara’s overall ‘look and feel’ to ensure coherence in branding, colours, messaging, style and approach.
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Manage the creation, development, distribution of compelling, impact-driven story-telling about Kineara’s work and beneficiaries using interviews, blogs, case studies, etc.
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Use a range of platforms to distribute print and electronic content including, but not limited to, newsletters, brochures, leaflets, posters reports, e-newsletters, and Kineara’s website
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Work closely with IT and business managers to ensure smooth running of internal communications
Fundraising
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Develop positive relationships with a range of stakeholders providing funding to charities, including in the third sector, public sector, and the business sector, to raise awareness and promote our work
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Write grant and tender applications, and manage and coordinate work of external consultants supporting grant writing process where applicable
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Manage and administer online fundraising platforms, and develop accessible, persuasive campaigns for public donations.
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Work with Finance Lead on finance strategy, costings, budgets, resource allocation
Impact
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Work closely with Operations Manager and practitioners to embed outcomes, create frameworks for monitoring and evaluate Kineara’s projects; and produce yearly evaluations and Impact Report of Kineara’s services
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Use learning from impact analysis to share with team and deliver impact-driven communications and to share our social value to funders and other stakeholders.
Business
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Contribute to development of business plans and strategic decision-making, working with the CEO, Finance Lead and Operations Lead (SLT)
Person Specification
Attributes
With a strong alignment with Kineara’s values, you will be:
• An outstanding communicator who can engage, inspire and support colleagues, donors, trustees, volunteers and other stakeholders.
• Confident in promoting thought leadership to share our knowledge to develop external alliances and discuss topical issues online
• Passionate about addressing poverty and inequality, and commitment to equality and diversity
• A self-starter and a team player, with a flair for building relationships.
• Creative, enjoy innovative thinking and using your initiative.
• Adept at big picture thinking and project management, but also be able to engage with the detail to ensure projects are successfully completed.
• Comfortable with and skilled at change management and relish the strengths and challenges of a small and dynamic team in an evolving organisation.
• Analytical and reflective, but with excellent time management and ability to work under pressure.
Experience and Skills
We’d like to see a strong track record that is relevant to each of the key components of the role, although we recognise that you may have stronger experience in one or more areas. You will be able to demonstrate that you could deliver in:
• Planning, executing, achieving targets to grow income streams, including donor prospect research, developing new donor relationships, and grant writing.
• Working on effective online or offline fundraising campaigns that influence a range of stakeholders, with a reflective, creative and innovative approach.
• Using impact and outcomes to engage and promote services to funders, partners and other stakeholders.
• Developing brands and brand awareness in line with organisational objectives
• Creating communications plans in support of strategic objectives, and executing these to a high standard, reflecting and improving these to achieve greater impact.
• Familiarity with social media channels such as LinkedIn, Twitter and Facebook and solid experience of content creation and website management
• Creating and executing community, outreach and fundraising events.
• Strong IT skills and familiarity with CRM databases, MS Office, Word Press.
• Ability to put together and manage project budgets.
• Creating, developing and adapting outcomes tools such as survey, questionnaires, and focus groups
• Planning, creating and executing evaluations of projects, including creating surveys, events, questionnaires and feedback tools
• Managing communications/fundraising officers and external consultants
How to apply
To apply for the role, please send an up-to-date CV and a cover letter (up to two pages), describing how you meet the person specification. Please provide concrete examples and experience where possible, however we are open to hearing how you might develop or demonstrate these abilities or attributes if you have not yet had many years of experience in the field. You can also include:
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Why you wish to apply for this role
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Your relevant experience, knowledge and skills, based on the person specification above.
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What other qualities you have that you could bring to the role
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When you are available to begin work
Please note we will be shortlisting candidates as we receive applications and reserve the right to close the advert before deadline date if the right candidate comes along, so do send your applications sooner rather than later to not miss your chance!
We look forward to receiving your application!
Breaking barriers to secure housing, education and employment
The client requests no contact from agencies or media sales.
Keychange is a Christian charity with a proud history of supporting people invulnerable situations for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
We are now seeking a Director of Operations to play a pivotal role in shaping the future of our services and ensuring that our vision is lived out every day across the organisation.
The role
As Director of Operations, you will be a key member of the senior leadership team, working closely with the CEO and Board to translate strategy into high-quality, sustainable delivery with exciting future developments ahead.
You will provide strategic and operational leadership across 7 care homes and 3 housing communities in the south of England, leading and supporting a talented operations team to deliver safe, effective and person-centred services.
Key responsibilities include:
- Providing visible leadership that embeds Keychange’s Christian vision, values and culture across all services
- Leading and overseeing multi-site operations, ensuring consistently high standards of care, safeguarding and support
- Holding accountability for regulatory compliance, quality assurance and service improvement
- Driving operational excellence, innovation and efficiency through effective systems and processes
- Ensuring services are financially sustainable, working closely with finance colleagues on budgets and resources
- Developing, coaching and inspiring senior managers and leaders to perform at their best
This is a senior role with real influence – both on the strategic direction of Keychange and on the lives of hundreds of people we support.
About you
We are looking for a values-led, strategic and credible leader who brings:
- Senior leadership experience within social care, housing, homelessness or a closely related sector
- A proven track record of leading multi-site services and managing senior operational leaders
- Strong experience of working within regulated environments and delivering high-quality, compliant services
- Sound financial and commercial awareness, with experience of managing budgets and resources of a similar scale to Keychange (250 staff across 10 sites)
- A passion for developing people, culture and values-driven practice
- A personal commitment to the Christian faith and active agreement with the Keychange mission, vision and faith basis. (This is a genuine occupational requirement under the Equality Act 2010)
You will be someone who combines strategic thinking with practical delivery, and who leads with integrity, humility and purpose.
What we offer
This is a rare opportunity to take on a senior leadership role where your professional expertise and Christian faith can make a lasting and meaningful difference.
The role involves regular travel across our sites in the south of England with flexibility around base location.
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Business Development Manager - Ingliston, Edinburgh EH28 8NB
Salary £35,000
Full time, fixed term role (12 month contract)
About RHASS
RHASS is Scotland’s agricultural charity and is the leading voice for Scottish agriculture and the rural community. Founded in 1784 with the guiding principles to promote the regeneration of rural Scotland, those principles still ring true today. Today and in the future, the charity strives for new ways to preserve, educate and support the industry and people who live and work in the Scottish countryside, by uniting communities and investing in innovation, education, wellbeing and the environment. RHASS is the charity who puts on the Royal Highland Show at it’s home venue the Royal Highland Centre, showcasing the very best in farming, food and rural life at Scotland’s largest outdoor event.
The role
This is an exciting new role within RHASS, where you will have have the opportunity to shape the direction of the role. The Business Development Manager will lead the growth of commercial revenue across the Royal Highland Show (RHS), focusing on new new income streams, high-value partnerships, and diversification of commercial activity
This is a strategic and externally focused role responsible for market development, corporate engagement, and long-term commercial planning, ensuring that all opportunities align with RHASS’s mission and brand.
You will manage the full commercial development cycle—market mapping, lead generation, proposition design, negotiation, contracting and account management - while maintaining close working relationships with various departments to ensure alignment and support across commercial activity.
Strategic Business Development
- Develop and deliver a commercial growth strategy aligned with RHASS and RHS priorities.
- Work with the Head of Show to develop and implement a long-term commercial strategy aligned with RHS’s goals and priorities.
- Identify and develop new commercial opportunities that sit outside existing commercial models, adding incremental value to the Show.
- Proactively identify and create compelling business cases and commercial proposals for new ventures.
- Act as the point of contact for key commercial partners, ensuring strong relationships and long-term retention..
Business Development & External Engagement
- Develop and maintain a strong pipeline of prospective corporate partners, clients, and commercial customers.
- Engage collaboratively with Sponsorship and Trade Stands teams where appropriate to support joined-up commercial conversations and maximise overall show value.
- Attend industry events, exhibitions, and networking functions to promote RHS commercial opportunities and build relationships.
- Liaise with the relevant Chief Stewards, the Operations team, and external contractors to ensure smooth and professional delivery of the show.
- Work cross-functionally to ensure commercial opportunities are aligned with wider RHS initiatives, events, and brand strategy.
Event Delivery & Partner Experience
- Plan and oversee commercial client activations and hospitality experiences at the Royal Highland Show.
- Provide on-site leadership to ensure commercial partners receive first-class service and fulfilment.
- Collaborate with internal teams to deliver excellent logistics, communications, and end-to-end partner satisfaction.
Merchandise & Corporate Liaison
- Support the development and expansion of RHS merchandise and commercial product lines, working closely with Sponsorship Executive & Marketing.
- Lead corporate sales for the Royal Highland Show (e.g., hospitality, group bookings, commercial packages).
- Contribute to the development of new revenue-generating projects, products, or commercial models.
What You’ll Bring
Essential
- Proven experience in business development, commercial growth, or new revenue generation, ideally within events, exhibitions, visitor attractions, or complex commercial environments.
- A strong track record of identifying, developing, and delivering new income streams, partnerships, or commercial opportunities from concept to contract.
- Excellent interpersonal and communication skills with the ability to influence, negotiate, and build rapport at all levels.
- Strong project management and organisational skills; comfortable handling multiple priorities and developing new initiatives in evolving environments.
- Experience working cross-functionally and engaging constructively with multiple internal stakeholders.
- Commercial awareness and financial literacy, including pricing, value propositions, and return on investment.
- Proficiency in CRM systems and MS Office Suite.
Desirable
- Familiarity with sponsorship management software or platforms.
- Experience working with boards, high-level sponsors, or trustees.
- Knowledge of merchandise sales and corporate hospitality logistics.
Application deadline: Friday 30th of January 5pm.
Advance Scottish Agriculture and support Scotland’s rural and agricultural communities.


The client requests no contact from agencies or media sales.
Human Resources Manager (maternity cover)
Salary: £45,000-£50,000 / year
Location: Our offices are in Toynbee Hall, East London, but we welcome applicants from across the UK who do not wish to relocate. You should be willing to travel to our London office for team and project meetings up to six times per year. Project related travel costs will be reimbursed
Hours: Four to five days a week (flexible – minimum 28 hours/ week). The Young Foundation supports a 4.5 day working week and staff work this, wherever possible (pro rata for those working less than a 35-hour week)
Contract: Up to one year fixed term contract. Start date March 2026
Benefits: 25 days annual leave plus three office closure days between Christmas and New Year. We also provide two wellbeing days per year. Staff are signed up to one of two pension schemes and access a personalised well-being budget through Better Space. All employees also have access to our Employee Assistance Programme.
About The Young Foundation
The Young Foundation is a not-for-profit organisation driving community research and social innovation. We bring communities, organisations and policymakers together to understand the issues people care about and support collective action to improve lives. We involve communities in research and innovate together to inspire positive change.
About the role
We are looking for an experienced HR professional to lead and run the HR function at both a strategic and operational level, providing expert guidance and leadership across the organisation. You will provide high-level support to the Chief Executive and Chief Operating Officer, ensuring the timely and effective delivery of HR services, both internally and with external partners.
This role is particularly suited to a confident, adaptable HR leader who can support and guide the organisation through a period of significant change, including the transition to a new CEO. You will play a key role in shaping organisational culture, embedding change initiatives, and ensuring HR strategies align with business objectives and values.
The successful candidate will combine strong operational HR expertise with strategic insight, acting as a trusted advisor to senior leaders while maintaining high standards of governance, compliance, and employee experience.
About you
We are recruiting an experienced Human Resources Manager with a strong track record of providing strategic HR leadership at a senior level, ideally within the charity or social impact sectors. You should have extensive experience in employee relations, performance management, and organisational development, with the ability to advise senior leaders and resolve complex HR issues with discretion and professionalism.
This role would suit a motivated self-starter with a passion for the work we do, someone who can work independently while also influencing and collaborating with senior teams and trustees. You will have a deep understanding of inclusive recruitment, employment law, payroll, pensions, and HR systems.
You should be a proactive, CIPD Level 7-qualified professional (or equivalent senior-level experience) with the ability to embed equality, diversity, and inclusion into all aspects of HR practice. Strong stakeholder management, strategic thinking, and the ability to turn people insights into actionable organisational improvements are essential.
Process
This is a two-stage application process. The first stage will involve an interview, and the second stage will consist of an interview and a potential task.
First stage interviews will take place w/c 2 February 2026 (online via MS Teams)
Second stage interviews will take place w/c 9 February 2026 (In-person at our office). There might be an opportunity for final candidates to meet the incoming CEO.
The Young Foundation is an equal opportunities employer and as part of our commitment to increasing the diversity of our team we actively encourage people from Black and Ethnic Minority or other under-represented groups to apply for this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
You must have the right to live and work in the UK. Applicants who require a work permit in order to take up employment will not be considered.
With reference to the job description send your CV and cover letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Community Foundations for Lancashire and Merseyside (CFLM) is a leading local charity that connects people, businesses and partners with the grassroots projects making a real difference across our region. We manage charitable funds, support community initiatives, and drive meaningful, measurable impact across Lancashire and Merseyside. Our mission is simple: strengthen communities, empower local people, and create lasting change where it’s needed most.
Role Summary
This role brings together operational leadership, executive support, and administrative coordination. You will ensure the organisation runs efficiently day-to-day while also driving longer‑term improvements that support CFLM’s strategic goals - including achieving annual surpluses and meeting ambitious income targets.
As the operational lead, you will work closely with colleagues across all departments and manage key relationships with external providers in HR, IT, and facilities. You will also play a central role in governance processes and provide high‑quality administrative support to the CEO and Deputy CEO.
Projects you will lead on include completing UKCF Quality Assurance and implementing the UKCF CRM (Salesforce) system.
Please see the full job description and Person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job title: HR & Admin Manager
Reports to: Head of Finance and Operations
Salary: £41,000 - £48,000 depending on experience.
Hours: 37.5 per week (part time, flexible working available)
Benefits: 26 days annual leave plus bank holidays, pension contribution
About Black Thrive
Black Thrive Global (BTG) evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016. We exist to address the inequalities that negatively impact the mental health and wellbeing of Black people so that the thriving of Black communities is the norm.
Our guiding principle is that Black communities should be at the forefront of reimagining, redefining and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives. We have two priorities – building a Black Thrive Research Institute and embedding race equity in systems change.
Purpose of the role
The purpose of this role is to support our Head of Finance and Operations with our HR, operations and admin functions including managing systems to efficiently run the business and achieve strategic objectives agreed by Black Thrive Board of Directors. This includes being the first point of contact for HR and office queries, leading the recruitment process, managing onboarding and offboarding, preparing employment contracts (Full-time and/or part-time, zero hours and/or fixed terms contracts), supporting the Finance Officer with payroll, checking and following right-to-work in the UK, administrating DBS checks and creating new company policies together with management. The ideal candidate will be a sound HR generalist who has a good understanding of UK employment laws, organisational governance and is comfortable working independently, have refined problem-solving skills, and thrive in a rapidly evolving environment.
Duties and responsibilities
1. The HR Manager assumes the primary responsibility for ensuring the organisations employment policies are fit for purpose and in line with any changes in employment legislation and for communicating the changes to the Directors and SLT where required.
2. Support the Head of Finance & Operations to manage HR and admin functions, including working with managers to prepare job descriptions, employment contracts, onboarding and offboarding.
3. Lead the recruitment process for new staff to source appropriate candidates for the organisation. This includes job advertising, shortlisting, interviewing, pre-employment checks and other pre-employment activities that are necessary.
4. Ensure the renewal of DBS checks for all staff is carried out on a periodic basis.
5. Process new joiners and leavers on the HR platforms and liaising with IT Support to ensure staff are set up or removed as needed.
6. Plan and coordinate induction for new employees.
7. Manage the employee performance reviews, and performance improvement plans in line with the organisations policies and any legislative requirements.
8. Work with the Head of Finance and Operations to implement and review the organisations reward principles and salary benchmarking exercise.
9. Support the Head of Finance and Operations to embed Black Thrive’s mission and values across the organisation, leading and driving the required culture change.
10. Review the existing policies and update or create new HR related policies in line with the current employment laws or governance requirements.
11. Develop, implement and review the employee development and training plan / strategy with the Head of Finance and Operations.
12. Develop and manage the annual training budget.
13. Ensure the provision of effective day-to-day office administration and support across the organisation.
14. Develop and implement sound strategies and initiatives to enhance the people management skills and capabilities across their teams.
15. Assist the Head of Finance and Operations in ensuring adherence to GDPR legislation liaising with external DPO service provider as required.
16. Responsible for ensuring staff issues around performance, disciplinary issues, needs for aids and adaptations and other wellbeing issues are dealt with in line with the organisations policies and procedures. Liaising with external HR providers where necessary.
17. Manage employee relations and resolving conflicts and disciplinary issues / grievances
18. Manage the relationship with BTG’s outsourced HR partners.
19. Ensure employee health and safety compliance and all associated documentation is maintained.
20. Ensure all employee information in Bright HR is updated daily and accurately to ensure that the payroll can be processed on the due date.
21. Enhance the development and use of Bright HR across the organisation.
22. Produce and deliver presentations, reports and other material relevant to the role.
23. Supporting staff wellbeing, including promoting the Employee Assistance Program, conducting check-ins as needed, facilitating return-to-work meetings, and tracking staff absences such as sickness, time off in lieu (TOIL), and holidays.
Please note: The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your evolving role within the organisation and the overall business objectives of the organisation.
Company Benefits
- Flexible working – we give you control over your work schedule
- Up to 34 days annual leave inclusive of 8 days bank holidays
- Pension scheme
- Employee Assistance programme
PERSON SPECIFICATION
HR & Admin Manager
Qualifications and Experience
Equivalent of a bachelor’s degree in HR, business administration or related field.
Practical knowledge of HR best practice policies and procedures in the UK.
Knowledge of business compliance in relation to HR, health and safety and data protection.
Experience in developing and implementing new systems and processes in start-up environments.
Previous experience of working in an HR/People generalist role.
Experience setting up and maintaining administrative systems that are compliant with data protection and privacy laws.
Ability, skills, knowledge
Good knowledge and understanding of Payroll/HR policies
Excellent communication skills both written and verbal.
Proven experience in delivering a payroll operational or contractual administration service
Confident dealing with issues like succession planning, workforce planning and talent development.
Commitment to equality for all people as well as good knowledge and understanding of the experiences of Black people of African and Caribbean descent and a strong drive to address the factors which negatively impact upon their health and wellbeing.
Excellent communication and interpersonal skills, including conveying complex information adaptable to people from different professional backgrounds and levels of seniority.
Excellent organisational skills, strong attention to detail, ability to multitask and to manage a heavy workload and competing priorities.
Ability to work at speed through ambiguity and uncertainty and remain calm under pressure.
Ability to remain enthusiastic, optimistic and solutions-focused in the face of adversity and to deliver tangible results with minimal supervision.
A Disclosure and Barring Service (DBS) check will be required but we will treat applicants who have a criminal record fairly and will not unreasonably discriminate because of a conviction or other information revealed.
Please attach your CV of no longer than 4 pages. In addition please attach a covering letter that shows how you meet the requirements for the role and why you think you are a good fit for the role. If you are interested in the role please apply as quickly as possible as we will be reviewing applications as they come in and may hold interviews and choose a candidate before the closing date.
We exist to change the odds stacked against Black people by embedding race equity into systemic change so that thriving is the norm not the exception



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based: London Road, Derby
Salary: £26,500 - £31,065pa
Hours: 28-35hrs per week
Are you a passionate, relationship‑driven fundraiser looking for your next opportunity to create impact? YMCA Derbyshire is seeking an inspiring Fundraising Manager to lead flagship events, build powerful partnerships and help grow vital income that changes lives every single day.
As Fundraising Manager, you will:
- Plan and deliver standout events like Sleep Easy, Golf Day, dinners and community fundraisers
- Build strong partnerships and relationships with businesses, donors and supporters
- Create innovative fundraising opportunities to grow income
- Support challenge event participants and community organisations to maximise their fundraising
- Champion supporter engagement, ensuring donors feels valued
- Have organisational flair and a strategic, proactive mindset
- Manage budgets, track ROI and record supporter data
- Work alongside marketing colleagues to develop engaging fundraising campaigns
Why This Role Matters
Our YMCA is ambitious, rooted in community and never stands still. You’ll be bringing your expertise to our five strong Fundraising and Marketing team based in Derby - together we’re building on the dedication and vision that made 2025 an absolutely brilliant year.
We believe everyone deserves the chance to discover who they are and what they can become. Our work evolves when we see challenges in society and we seek to bring our supporters on the journey with us to find lasting solutions.
What we do
- Supported Housing – We house over 200 people at risk of homelessness every night, creating a safe, stable environment where they can learn and grow. We’ll soon be launching Foundry Point, our transitional housing development that’s affordable for young people just starting out in life, supported by businesses and community.
- Families – Our Community Hub offers food and essential items, alongside positive pathways and wellbeing support for families and individuals facing poverty. Our nurseries, holiday clubs and school partnerships deliver high-quality early years childcare and education.
- Support, Advice, Health, Wellbeing - We offer a wide range of community services, including youth programmes, mental health support, horticultural activities, food provision and access to warm, welcoming spaces.
- Training and Education - YMCA Key College delivers vocational training, work experience and employment pathways for young people who find mainstream education challenging.
What We Offer
- 33 days holiday including bank holidays
- Birthday leave
- Smart Health app with online GP and wellbeing support
- Annual celebration event and recognition awards
- Life assurance
- Training and development
- Quarterly treats, long‑service rewards and more
Flexibility
Our services are delivered across the city of Derby and Ilkeston, therefore building relationships in our area is key to the role. We will consider remote working for up to two days a week after induction, or part time working from 25+ per week (35 hours is full time).
Ready to lead with purpose?
Job Title: Operations Manager – Osborne Partnership
Hours: 37.5 hrs per week (full time equivalent).
Salary: £53,508 dependent on qualifications
Responsible to: Chief Executive - Senior Management Team (SMT)
Responsible for: 4 x Senior Service Managers
3 x Service Managers
Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.
Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.
Overall purpose:
To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.
To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.
To ensure that the service is:
- Properly monitored and utilising an internal database for the recording of information (Storii);
- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);
- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;
- Serviced by managed, trained and motivated staff;
- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.
Role:
To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.
Main Duties:
1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.
2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.
3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.
4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.
5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.
6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.
7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.
8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.
9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership
10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.
11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.
12. To identify personal development opportunities and requirements as dictated by the role.
13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive.
14. To undergo training necessary in relation to the requirements of the post.
15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.
N.B. As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).
Job Title: Operations Manager
The following skills, experience and qualities are required for the position of Operations Manager:
ESSENTIAL
1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.
2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution
3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.
4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.
5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.
DESIRABLE
1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).
2. Ability to break down tasks into achievable steps for an individual with learning difficulties.
3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.
4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.
5. IT skills.
6. Full driving license.
The client requests no contact from agencies or media sales.
Do you enjoy problem-solving and implementing new processes? Do you pride yourself in delivering a good service to colleagues? Do you want to work for a charity that makes a difference here in York?
Age UK York is a local charity that exists to support older people of York, their families, and carers. Our team provides a wide range of services that make a valuable difference to the needs and lives of older people across the city. Through a dedicated team of staff, volunteers, and supporters, Age UK York has been supporting older people in York for over 50 years and exists to continue to be there when needed.
If you are highly organised and are knowledgeable of health and safety and data protection, we would like to hear from you. As Operations Manager, you will support the office function and our people, providing key assistance to our teams delivering services. This includes essential organisational support for Information and Communications Technology (ICT), estates management, and related health and safety and risk arrangements.
You will ensure the efficient and effective running of our Age UK York office, and the processes and systems needed to facilitate this. This extends to the other premises used by our organisation, including our charity shops in York.
You will manage a small team of staff, ensuring services are delivered effectively. You will work to meet other managers’ expectations and balance competing business priorities while maintaining high customer service standards. This includes making sure relevant processes meet our National Quality standards.
Key Responsibilities:
- Line management of staff, including Administration and Data reporting roles.
- Work with service managers to align the cross-organisation Business Support function to the developing needs and priorities of our operations. Liaising with external stakeholders, including providers, landlords, suppliers, and partners, in undertaking works and reviewing the effectiveness and value for money.
- Management of our St. Edmunds office and ensuring a safe and effective working environment for all our team and visitors.
- Provide oversight to our shop locations across York, working with our shop teams to ensure suitable, high-quality, and welcoming locations.
- Work with the CEO and other colleagues in our obligations in accordance with data protection law – including GDPR – and undertake named duties such as our assigned information governance role registered with the Information Commissioner’s Office (ICO) and commitments to partners such as the NHS.
- Work with the CEO and colleagues in ensuring organisational Health and Safety and our commitment to the highest standards for our people and all who use our services.
Key Qualifications, Skills, and Experience:
· Self-motivated with effective organisational skills, including prioritising, managing competing demands and monitoring own and others' workload
· Relevant experience in operational services: administrative, ICT, and premises management
· Knowledge of GDPR regulations
· Passion and commitment to work within a not-for-profit organisation and foster a team approach in working to help others
Salary and Benefits:
· £28,176.46 per annum on a 35 hour per week contract
- A genuinely friendly and supportive environment
- Generous holidays – 26.5 days plus bank holidays (pro rata for part-time employees). Additional leave – an extra day of long service.
- Birthday day off
- Enhanced sick pay after 6 months of service
- Potential for funding towards professional qualifications
- Employee discounts
- Free eye test
- Free flu jab
Please provide a cover letter alongside your CV.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in Worthing, West Sussex. View our lovely home here.
Our amazing team at Koinonia Christian Care Home provide a loving and caring environment for our residents, whilst maintaining the Christian ethos that is so important to them. The health, well-being and happiness of our residents are of primary importance to us. We are looking for a Business Manager to oversee the operations and ensure the highest standards of care for the people we care for.
As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI
If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.
Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w
For more information, please read the job pack
Responsibilities:
- Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets
- Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams
- Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements
- Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance
- Contribute to a well-led, positive and values-driven culture, promoting Pilgrims’ Friend Society’s ethos and “The Way We Care”
- Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement
- Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling
- Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies
- Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained
- Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.
Skills/Experience:
- Willing and able to take a lead in maintaining the Christian ethos of the home;
- Management experience in a business setting;
- Comfortable with writing business communications to staff and residents as well as authorities etc;
- Ability to communicate effectively at all levels whilst maintaining confidentiality;
- Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
- Able to work under pressure and provide calmness in all situations;
- IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
- Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours:
40 hours a week, usually worked over 5 days.
“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns.
Benefits:
- £44,500 to £50,000 per annum
- Relocation support (to be discussed)
- 5 Weeks' paid holiday per year as well as bank and public holidays
- On-going training and support
- Team events
- Pension scheme
- Care Friends referral
- Medicash
- Perkbox – including an Employee assistance programme.
- Long-standing service rewards
- Birthday rewards
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested
Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role.
Closing date: Friday 30th January 2026
Join us as a Commercial Business Development Manager (South) - Job Description/Person Specification
WithYou is recruiting for an experienced Commercial Business Development Manager to join our Business Development and Communications directorate. This is a key role for a collaborative and commercially minded professional who is motivated by impact and excited by a varied role that will directly support the growth and sustainability of our services.
As a leading charity supporting people with drug, alcohol and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.
As Commercial Business Development Manager for the South Region, you'll be responsible for driving the development of high-quality tender submissions. This will include undertaking market analysis and strategic service design in collaboration with colleagues from across the organisation, including operations, clinical, finance and HR.
Key priorities will include:
Project management: leading a project team to produce high-quality, competitive, and financially viable bids.
Bid writing: contributing to the writing of technical responses, implementation plans, and service models.
Commercial modelling: developing costed pricing models that reflect specifications, internal cost structures and delivery models.
Strategic analysis and pipeline development: monitoring market trends, commissioner expectations, and competitor positioning to inform our regional pipelines.
Collaboration: working closely with Directors, Operational Leads and other Subject Matter Experts to prepare for commissioning and tendering activity, including designing service models.
Compliance & quality: ensuring all models comply with procurement regulations and public sector contracting expectations.
This is a permanent, full-time role working 37.5 hours per week. You will work from home, with travel across England and Scotland as required. The salary for this role is £37,000 to £44,290, depending on experience.
We’ll be excited to see the following in your application:
- Substantial experience in a similar role, including a track record or appreciation of business development
- Demonstrable project management experience and skills, with excellent attention to detail
- Knowledge of the third sector, health and social care and/or public health
- Commercial and financial modelling skills
- Excellent communication skills, including effective stakeholder engagement
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
What we offer
- 28 days annual leave, plus bank holidays
- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Harris Hill is pleased to be recruiting a Facilities Manager for The Cotswolds Dogs & Cats Home (CDCH), a well-established animal welfare charity supporting over 1,000 animals each year.
Location: Tetbury (with travel to other sites)
Hours: 24 hours per week
Salary: Up to £40,000 per annum (FTE, pro rata)
This newly created role will ensure CDCH’s sites operate safely, efficiently, and in full compliance. Working closely with the Chief Operating Officer, leadership team, and trustees, the Facilities Manager will oversee buildings and facilities management, health and safety, technical infrastructure, and small improvement projects across multiple locations.
Key responsibilities include:
- Managing maintenance and contractual obligations for all sites
- Procuring and overseeing external suppliers and contractors
- Ensuring health, safety, and environmental compliance
- Managing facilities budgets and identifying efficiencies
- Delivering small refurbishment and improvement projects
- Overseeing third-party systems including IT and communications
About you:
You will have experience in facilities management and health & safety, strong organisational and problem-solving skills, and the ability to work independently while building effective relationships.
A full UK driving licence and access to a vehicle (with business insurance) are essential, as the role involves working across multiple locations. Some occasional evening or weekend working will be required.
If this sounds like you and you’re keen to hear more, please send your CV to .
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About NO MORE
NO MORE is a global organisation dedicated to ending domestic and sexual violence by increasing awareness, inspiring action, and driving culture change. We work with nonprofits, corporations, governments, media, schools, and communities worldwide to amplify survivor voices and strengthen prevention and response efforts.
The role
We are seeking a motivated Business Development Intern to support our Development Team across fundraising, donor engagement, partnerships, and grants.
This full-time, 12-month internship offers hands-on experience within an international nonprofit and is ideal for someone passionate about social justice and international development.
Location: Hybrid (Hampton and remote)
Hours: Full-time, 37.5 hours per week
Contract: 12 months
Reports to: Senior Business Development Officer
Key responsibilities
Fundraising and campaigns
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Support planning, delivery, and evaluation of individual giving campaigns and fundraising events
-
Research prospective donors and new fundraising opportunities
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Assist with fundraising-related social media and marketing content
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Track and report on fundraising performance and impact
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Support challenge and community fundraising events and participant management
Donor communications
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Draft and edit donor communications, including thank-you messages, newsletters, and appeals
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Support personalised donor stewardship and supporter journeys
Grants and proposals
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Research grant opportunities aligned with NO MORE’s priorities
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Assist with grant applications, submissions, and reporting
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Track deadlines and maintain accurate grant records
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Support collection of impact and monitoring data
Partnership and team support
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Support delivery of in-person and virtual partnership events
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Conduct research on fundraising trends and donor demographics
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Provide administrative support, including database management and scheduling
-
Support fundraising reporting to the Board of Trustees
About you
You will have:
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A degree in Humanities, Social Sciences, Development or a related field
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Strong written and verbal communication skills
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Excellent organisational skills and attention to detail
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Confidence using Microsoft Office or Google Suite (including Excel and Gmail)
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Strong research skills and ability to summarise information clearly
You are:
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Proactive, self-motivated, and comfortable taking initiative
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Able to work independently and collaboratively in a small team
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Curious about social impact, current affairs, and nonprofit work
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Committed to NO MORE’s mission to end domestic and sexual violence
Desirable:
-
Previous nonprofit, fundraising, or development experience (including internships or volunteering)
-
Experience with social media or digital content
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Familiarity with grant writing or proposal preparation
NO MORE is dedicated to ending domestic and sexual violence by increasing awareness, inspiring action, and fueling culture change.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You
We are seeking a Governance Manager & Executive Assistant to play a pivotal dual role at the heart of our organisation. You will ensure excellent governance across the Board and Committees, while also providing exceptional executive support to our CEO and Senior Management Team.
This is an exciting opportunity for someone who enjoys variety, responsibility, and meaningful impact. You will be calm under pressure, excellent at building relationships, and meticulous in your approach. You will balance strategic awareness with strong attention to detail, handle sensitive information with absolute discretion, and bring proactive energy to supporting leaders at every level.
In this role, you will be the person who makes sure we run effectively, transparently, and confidently. You will keep our governance on track, support strategic decision-making, and ensure our CEO and Senior Management Team have the structure, information, and support they need to deliver our mission.
If you love combining precision with people skills and you are looking for a position where your organisational capabilities, governance expertise, and ability to make things happen will be truly valued—we’d love to hear from you!
Summary Of The Role
The Governance Manager & Executive Assistant plays a pivotal role in ensuring our organisation operates smoothly, transparently, and in line with best practice. You will lead the coordination of Board and Committee governance, managing agendas, papers, minutes, regulatory compliance, and the maintenance of key governance records. You will also support Board recruitment, induction, and development, and help manage core processes such as the governance audit, risk register, and policy oversight.
Alongside this, you will provide high-level executive support to the CEO and Senior Management Team — managing diaries, coordinating meetings, ensuring effective information flow, and handling confidential matters with professionalism. This role suits someone who is highly organised, proactive, and comfortable managing both detailed governance tasks and fast-paced executive support, enabling senior leaders to focus on delivering our mission.
Main Areas Of Responsibilities:
1. Governance & Compliance Management
- Support the Board and SMT with a complete governance audit and coordinate actions from the resulting governance action plan.
- Support the CEO and SMT with the day-to-day management of Board and Committee business.
- Prepare and manage agendas, papers, and minutes, ensuring all documentation is accurate and circulated within required timeframes.
- Oversee governance compliance, regulatory adherence, and alignment with best practice.
- Maintain up-to-date governance records, statutory filings, and related documentation.
- Support the CEO and SMT with reviewing and maintaining the organisational risk register and coordinating actions.
- Maintain a repository of historic policy versions to support auditing and traceability.
- Support Board recruitment, induction, training, and evaluation processes.
- Facilitate effective communication between the Board, its committees, and SMT.
2. Executive Support
- Provide comprehensive administrative and executive support to the CEO and SMT, including diary management, correspondence handling, travel planning, and meeting organisation.
- Coordinate schedules and support the wider SMT team with document preparation and logistics.
- Manage the flow of information to and from senior leaders, ensuring timely action on priorities.
- Handle confidential matters with discretion and professionalism at all times.
- Comply with Homeless Oxfordshire’s policies and procedures
- Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
- Contribute to the work of the broader team.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted on a rolling basis.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
org.
Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria
Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions
The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.