Business operations manager jobs

Are you looking for a role that uses data to drive decision making and change?
We’re looking for a Business Insights Officer, who will work across Dogs Trust to gather and analyse data and information from every corner of our organisation to develop a deep understanding of performance and enable evidence-based planning.

What does this role do?
As Business Insights Officer, you will:

• build relationships with stakeholders in every division, not just gathering performance metrics, but using thoughtful enquiry to build trust and understand challenges, ensuring the ‘right’ information is being gathered and monitored,
• collate data into a regular management report, analysing findings to identify trends, risks, challenges and opportunities, and surfacing these to leadership,
• ensure findings are accessible and user-friendly, using your understanding of the organisation and its strategic goals to articulate findings in a meaningful and impactful way,
• continuously improve and critique findings and approaches, working curiously and inquisitively to challenge the status quo to help the organisation flourish,
• be passionate about our mission, and particularly the ability to use insights to optimise the work we do and improve performance.

Interviews for this role are provisionally scheduled for week commencing 1st June 2026, and will take place on Teams.

Could this be you?
To thrive in this role, you’ll fundamentally need strong data analysis skills, with the ability to interpret data, identify trends and generate and communicate actionable insights. While a background in technical BI skills isn’t essential, we’re looking for candidates who understand the importance of business insights and how data visualisation and dashboards can support this. You’ll be working towards some critical milestones and deadlines, so the ability to work calmly under pressure and stay organised is key. You’ll also be a confident communicator, who is able to establish trust, have meaningful conversations and convey the importance and impact of strong business insights on organisational performance. A commitment to the work we do is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Across the UK, nurses and midwives are under extraordinary pressure. Help us tell a different story — one rooted in compassion, culture change, evidence and hope.

FoNS is seeking a future-focused Communications and Marketing Manager to lead our next phase of growth and visibility. This is an opportunity to shape how a nationally and globally respected charity communicates its impact, influences policy and practice, and reaches wider audiences through digital innovation, strategic campaigns, impact and powerful storytelling.

London Gypsies and Travellers (LGT) challenges social exclusion and discrimination, working for change in partnership with Gypsy and Traveller communities living on council caravan sites, roadside camps, in bricks and mortar housing, and those experiencing homelessness.

We offer accommodation advice and advocacy, family services and a youth mentoring programme that support hundreds of families and individuals each year. Our community development, research, policy work and campaigns are rooted in community involvement and lived experience and aim to create long-term positive change for Gypsies and Travellers across London and an end to the discrimination they face every day.

We are a small, committed and supportive team of 12 staff who seek to live out our organisational values throughout our work: Collaboration, Courage, Empowerment, Inclusivity, Equity, Community. 

LGT is an equal opportunity employer and values diversity in its workforce. We strongly encourage applications from Gypsy and Traveller communities. 

About the role

This Operations & Administration Coordinator role is a diverse and hands-on role, covering a wide range of tasks and responsibilities that are essential to the smooth, efficient running of the organisation. It's a part-time position for three days (21 hours) a week.

You will provide day‑to‑day operational coordination across IT systems, office management, finance administration and HR processes, alongside varied administrative support. Acting as a central point of contact, you will work closely with colleagues, external suppliers and advisors to ensure our working environment, systems, policies and processes are practical, compliant and support staff to do their best work.

The role works with all staff and external suppliers, particularly the Resilience Strategy Lead, Finance Officer, CEO and external IT support providers.

Please review the job description attached below for more detailed explanation of key responsibilities and requirements. 

About you

The role is ideal for someone who is adaptable, organised and enjoys problem‑solving and improving systems. You’ll be comfortable juggling multiple priorities, communicating clearly with people with different levels of technical knowledge, and working independently while staying connected to a small team.

This is a varied role and we don’t expect you to already be an expert in all of the responsibility areas. We welcome applicants with different strengths and backgrounds and there is plenty of scope to learn and develop in the role. We’ll support you to do this through supportive line-management, development opportunities and training where needed.

Although solid IT skills and knowledge are essential, this is not a technical specialist role - the emphasis is on coordination and oversight, liaising between colleagues, external advisors and technical support, and following issues and projects through to completion.

How to apply

Review the detailed Job description below. Using the 'click to apply' button, please send us your CV and a cover letter (max 800 words) addressing the questions below:

1. Why are you interested in this role with London Gypsies and Travellers?

2. What experience and skills would you bring to the role?

Please refer to the key responsibilities and person specification when preparing your application. Applications without a cover letter will not be considered.

Closing date: Monday 18 May, 23:30pm

Interviews: Tuesday 26 May (stage 1), Monday 1 June (potential stage 2)

Please note: Applicants must have the right to work in the UK. We are not accepting CVs or applications via recruitment agencies for this role. 

Join Our Team: Visitor Services Manager, Canal Museum Stoke Bruerne

We’re excited to welcome a new Visitor Services Manager at our East Midlands location.

Navigate your future and lock in your career as we keep our canals open and alive. 

Working Hours & Location 

This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities.

Role Overview 

The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at our Canal Museum Stoke Bruerne. The Visitor Services Manager (VSM) will lead the site team at Stoke Bruerne (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The Visitor Services Manager plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally.

As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust such as, Operations, Fundraising, Collections, Marketing and Volunteering teams amongst others to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand.

A key accountability of the role is managing and reporting on financial performance, delivering on KPI’s and leading and motivating teams to deliver income targets whilst effectively managing costs.

The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, representing the site at relevant external meetings as appropriate.

Key Responsibilities

• Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
• Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
• Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
• Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
• Lead on volunteer growth, building the volunteering team to deliver key operational functions
• Maintain an overview of the presentation of the site at all time
• Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
• Playing a key role in all projects that have an impact upon our visitors and the public.
• Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
• Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
• Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
• Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
• Lead on volunteer growth, building the volunteering team to deliver key operational functions
• Maintain an overview of the presentation of the site at all time
• Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
• Playing a key role in all projects that have an impact upon our visitors and the public.

About you

You will have extensive experience of working operationally in a customer-focused environment, ideally in a visitor attraction, delivering financial targets and creating dynamic and innovative projects and programming that will engage and inspire audiences. You will have experience of leading teams, including volunteers to deliver successful initiatives and keep them motivated and involved. You will be able to demonstrate the ability to create safe working environments and understand the importance of compliance in day to day operations. If you love working with people and want to make a difference then this role is for you.

Skills & Qualifications

• Educated to degree level or equivalent
• Knowledge/experience of customer care and visitor services preferably in a museum context
• Knowledge / experience of managing staff rotas over two sites
• Successful track record in recruiting and developing volunteers
• Knowledge of heritage and interpretation issues
• Experience of managing staff and dealing with customers
• Excellent Communication and interpersonal skills
• Considerable people management and hands-on team leading experience including managing volunteers
• Proven experience of planning operations & staffing in a visitor-based attraction
• Ability to work in partnership with internal and external staff and organisations.
• Experience of managing budgets.
• Good understanding of Health & Safety Policy, Principles, Standards, Procedures & Guidance.
• Able to creatively & innovatively develop solutions to obstacles and challenges
• Ability to Travel between sites
• Demonstrate an interest and competency in effective museum management.
• The successful candidate will require a DBS check

What We Offer 

We offer an annual salary of £33,677. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.

Job Title: Assistant Store Manager

Location: Orpington

Salary: £21,921.20

Weekly Hours: 30

Reference: YMC1196329

Are you an experienced retailer?

Do you want to try a new type of retailing in Charity where you can support and deputise for a Store Manager raising money to help change young people’s lives?

You will work alongside paid staff and volunteers, proud of everything you achieve together at the heart of your local community and raise money for an amazing charity. If this excites you then we have a fantastic opportunity in our  store.

As an Assistant Store Manager, you will play a key role in the stores success. You will be highly organised with experience of merchandising, stock rotation and excellent customer service. You will work effectively and efficiently to maximise income for the shop and promote the work of YMCA within the local community. You will deputise for the store manager when needed and work in an environment that presents challenge and meaning.

Why join YMCA England & Wales?

You will have the opportunity to work in a role that is varied and stimulating, supporting the manager and shop team to represent and serve your local community. You will get real autonomy working with your Store Manager using your entrepreneurial skills to raise money and represent YMCA in your area.

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England & Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, you will be joining an amazing team and receive support and guidance from your Store Manager and Area Manager.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

As an employer committed to inclusivity we welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian, and Minority Ethnic (BAME) candidates, who are currently under-represented throughout YMCA England & Wales

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Hours: 37.5 hours, Monday – Friday (with the occasional Saturday)

Contract type: Permanent 

Salary: £37,522.87 - £42,744.88 (dependant on experience and skills)

What can we offer you
Supportive Team Culture - Work alongside a diverse, close-knit team delivering holistic care to a wide range of clients.
True Work-Life Balance - Enjoy your evenings, weekends, and bank holidays — no late shifts or Sunday work.
Tailored Training - Receive bespoke, on-the-job training to help you thrive and grow in your role.

About the Role:

Reporting directly to the Regional General Manager, the Operations Service Manager will lead the Treatment Centre Operations team in delivering exceptional outcomes aligned with our organisational priorities. In this pivotal role, you will provide strong leadership and effective management to ensure operational goals support our broader mission.

You will foster a culture centred on safety, outstanding client experience, and sustainability within the treatment centre. A key part of your role will be optimising resources—including staff, consumables, equipment, and facilities—to ensure efficient and effective service delivery.

Collaboration will be essential, as you’ll work closely with fellow Operations Service Managers and cross-functional teams to drive organisational success and maintain consistent, high-quality service. Occasional travel to nearby Community Treatment Centres will be required to deepen your understanding of the role and its operational context.

To excel in this role, you must possess the following essential skills:

• Exemplifying desired behaviours through role modelling
• Collaborating effectively with others
• Inspiring and driving a motivated and productive team
• Making sound business decisions
• Providing a client-focused service that exceeds expectations
• Communicating key concepts, priorities, and challenges effectively throughout the organisation
• Experience of facilities management and contractor management is desirable.
• Experience of working in a Healthcare setting or with the Care Quality Commission is desirable

What We Offer:

Financial Benefits

• Competitive salary with progression opportunities
• Aviva pension (up to 5% employer contribution)
• Blue Light Card perks (4,000+ discounts)
• Salary sacrifice schemes (bike, season tickets)
• Eye care contributions
• Long Service rewards

Wellbeing Support

• Extra annual leave for your birthday and buy and sell scheme 
• 24/7 GP access via Employee Assistance Programme
• Mental Health First Aiders
• Family-friendly policies and potential flexible working options

Career Development

• Paid training and development
• Clear internal progression pathways

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

£51,250 to £60,250 per year 

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office 

It’s an incredibly exciting time within partnerships at Prostate Cancer UK. In line with the charity’s ambitious 10-year fundraising strategy, partnerships are a core component in raising vital funds and awareness to help men navigate the UK’s most common cancer. With nationally recognised, award-winning partnerships as our platform, matched with a record-high brand sentiment rating, a highly prominent cause and a marketplace looking for long-term strategic partnerships, we are building the team infrastructure to maximise our strong position through the launch of two developed functions – Account Development and Business Development. 

What the job involves 

You’ll lead our business development strategy for corporate partnerships, focusing on securing high-value, purpose-driven relationships with long-term potential (typically 6–8 figure), and building a robust pipeline to deliver sustainable income growth. 

• Own and deliver the business development plan, targeting major prospects and flagship partnerships with transformational potential. 

• Identify, prioritise and cultivate opportunities across key sectors (including sport and health), shifting activity from short-term, transactional asks to insight-led, multi-year partnerships. 

• Shape and test compelling funding propositions, working with internal experts (including Communications, Black Health Equity, Research, Health Services, and Equity & Improvement) to build integrated partnership offers. 

• Lead proposal development end-to-end: briefing colleagues, coordinating inputs, writing and reviewing pitches, and ensuring submissions are high quality, compelling and on time. 

• Take overall accountability for the business development pipeline: keeping it strategically aligned, properly valued, actively progressed and accurately forecast. 

• Improve performance through better pipeline discipline: growing value and volume at each stage, increasing conversion, and reducing lead times from opportunity identification to proposal submission. 

• Line manage and develop a team of three experienced Business Development Managers (including sector/specialist roles), setting clear objectives and coaching for confident, high-performance delivery. 

• Lead and support negotiations with senior stakeholders, ensuring new partnerships protect and enhance our brand, values and reputation. 

• Work closely with partnership colleagues to transition newly secured partners into account development so relationships are onboarded smoothly and set up to scale. 

What we want from you 

You’re a strategic, commercially minded new business leader who can spot and shape big opportunities, influence at senior levels, and convert complex partnership conversations into high-value, multi-year income. 

• Significant experience securing new, high-value corporate partnerships (typically 6–8 figure) in a commercial organisation, charity and/or agency environment. 

• A strong track record of delivering income through new business acquisition, with credible examples of taking prospects from first contact through to signed agreement. 

• Confidence developing high-value propositions and partnership packages that work for both the organisation and the partner. 

• Excellent pipeline management skills, with experience improving conversion rates, forecasting and proposal turnaround times. 

• Strong influencing and negotiation skills, comfortable engaging senior stakeholders and navigating complex internal decision-making. 

• Proven people leadership experience, with the ability to coach, set clear expectations and build a high-performing specialist team. 

• A values-led approach and commitment to equity, diversity and inclusion, with the judgement to ensure partnerships align with and strengthen our brand. 

• Desirable: experience in sport, health, brand-led or ESG-focused partnerships, and/or developing transformational 7–8 figure partnerships. 

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting the website via the apply button.

The closing date is Wednesday 13 May 2026.  Applications must be submitted by 23:45 UK time.

Interviews: First stage interviews are currently scheduled for the week of 1 June 2026 and will be. held online. Second stage interviews will be held in person at our London Bridge office in the week commencing 8 June 2026.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

About the Role

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need. 

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers.  This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards.  We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.  Finally, our OpenARMs programme will be launching workshops for our refugee and asylum-seeker communities. 

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week. 

We offer a wide range of employee benefits including:

Excellent annual leave entitlement 
Pension scheme
Employee Assistance Programme
Death in Service benefit 
Flexible working
Opportunities for training and professional development

Key Responsibilities

Advice Services

• Manage the advice service by overseeing and supporting volunteers and advice staff at our Community Wellbeing Service and Foodbank including setting objectives, managing performance and providing feedback during supervisions.
• Hold a small case load of advice guests, supporting them to achieve their aims
• Maintain a high quality service by ensuring that the advice team and volunteers are working to agreed standards and delivering against realistic grant agreements from funders.
• Use our case management software to report on cases and outcomes to support funding applications and remain compliant with funding needs.

Service Development

• Work with the Senior Leadership Team to develop, expand and improve Sufra’s information and advice services in alignment with our 2030 strategy.
• Carry out ongoing review of existing service delivery procedures.
• Undertake quality assurance including case checking and quality of advice audit.
• Identify the training needs of advice staff and volunteers through support, mentoring and supervisions.
• Ensure colleagues and relevant stakeholders are informed of changing legislation and social policy updates.
• Improve the case management systems to ensure it is fit for purpose.
• Work within the Advice Quality Standard (AQS) framework, ensuring that all policies and procedures are up to date for future assessments

Volunteer Management

• Develop, review and implement key policies and procedures to better equip Advice Volunteers to fulfil their role.
• Provide induction, support and supervision to enhance the quality standard of the service and contribute to the personal development of volunteers.
• Foster a positive working environment that maintains high morale and supports Advice Volunteer retention and regular participation.

Budgets, Monitoring & Evaluation

• Support the Senior Leadership Team in setting service budgets, updating policies, and monitoring spending in line with reporting and budgetary requirements.
• Ensure appropriate systems are maintained for recording statistics and outcomes.
• Provide regular and timely monitoring reports on service outputs, outcomes and expenditure.
• Collect regular feedback and conduct surveys from relevant stakeholders to inform ongoing improvements to the Advice Service.
• Contribute to strategic development by setting action plans in line with agreed Business Plans and keeping teams accountable to Action Plan goals.

Other

• Ensure the advice team are working in adherence to organisational policies and procedures.
• Undertake any other reasonable duties to support the operations of the charity. 

To provide strong, visible leadership and strategic oversight of a 40-bed nursing and residential care home specialising in dementia care. The Operations Manager will ensure the delivery of high-quality regulatory compliance, financial sustainability, and continuous service improvement.

Key Responsibilities

1. Leadership & Management

• Provide clear leadership to the administrative and domestic team
• Foster a positive, inclusive, and accountable workplace culture
• Oversee recruitment, retention, and development of staff
• Implement systems and processes to support high quality care and improve operational efficiency
• Ensure effective use of clinical systems and digital services
• Lead on policies and HR processes

2. Strategic Oversight

• Contribute to and implement the organisation’s strategic plan
• Identify growth opportunities and service improvements
• Monitor performance against KPIs and drive continuous improvement
• Lead change management initiatives

3. Quality & Compliance

• Ensure compliance with regulatory standards (e.g. Care Quality Commission requirements)
• Oversee audits, inspections, and action plans
• Maintain high standards of clinical governance and safeguarding
• Ensure robust policies and procedures are in place and followed

4. Operational Management

• Ensure safe staffing levels and effective rota management for the administration and domestic team
• Monitor occupancy levels and admissions processes
• Manage incidents, complaints, and risk effectively

5. Financial Management

• Manage budgets, financial planning and reporting
• Monitor income streams including OCC contracts and self-funding residents.
• Work with accountants and the finance officer to ensure financial stability
• Ensure efficient use of resources without compromising care quality
• Identify opportunities to improve income generation and operational efficiency.

6. Procurement & Resource Management

• Lead procurement strategy for equipment, supplies, and services
• Negotiate contracts and maintain supplier performance
• Ensure value for money and compliance with procurement policies

7. Stakeholder Engagement

• Build strong relationships with families, and external partners
• Liaise with local authorities
• Represent the organisation professionally in all interactions

8. Safeguarding & Risk Management

• Ensure robust safeguarding practices are embedded
• Lead on risk assessments and mitigation strategies
• Promote a culture of safety and transparency

Person Specification

Essential Qualifications & Experience

• Proven experience in a senior management role within health or social care
• Strong knowledge of regulatory frameworks (e.g. Care Quality Commission standards)
• Demonstrable experience in staff leadership and team development
• Experience in financial management and budget control
• Experience in procurement and contract management

Desirable

• Management qualification (e.g. Level 5 Diploma in Leadership for Health & Social Care)
• Experience managing care services

Skills & Competencies

Leadership

• Strong, confident, and empathetic leadership style
• Ability to motivate and inspire teams

Strategic Thinking

• Ability to think long-term and align operations with organisational goals
• Data-driven decision-making

Communication

• Excellent verbal and written communication skills
• Ability to engage effectively with diverse stakeholders

Operational Excellence

• Strong organisational and problem-solving skills
• Ability to manage competing priorities

Financial & Commercial Awareness

• Understanding of budgets, cost control, and financial reporting
• Commercial awareness in procurement and service delivery

Personal Attributes

• Compassionate and values-driven
• Resilient and adaptable
• High integrity and professionalism

Key Performance Indicators (KPIs)

• Regulatory inspection ratings (e.g. Care Quality Commission)
• Occupancy rates
• Staff turnover and retention
• Budget adherence
• Resident and family satisfaction

Working Conditions

• On-site role, with participation in the on-call rota out of hours

Other Requirements

• Enhanced DBS check
• Right to work in the UK

Vale House is a not-for-profit Dementia Care Home specialising in the highly skilled care required for people who have complex needs arising from dementia. Its specialist care is much sought after and is provided in a light bright building which was purpose built in 2012 just outside Oxford, between Littlemore and Sandford-on-Thames. The forty individual en-suite rooms, which are all outward looking, are built around a figure of eight with internal courtyard gardens where residents can walk safely and securely. Founded in 1990 Vale House has one clear purpose: to care for people with dementia however severe or complicated, and to support their families. The quality of the work of Vale House rests on the skill and commitment of the staff who are chosen with care, well taught and then helped to learn further and work closely as a team.

Support for families is a defining characteristic of Vale House, and unusually Vale House has dedicated family support workers, committed to supporting the family and friends of each resident. This commitment contributes greatly to the inclusive friendly environment which so many family and visitors comment on.

Vale House is registered as an independent charity with the Charity Commission and with Companies House and conforms to the standards and procedures required by those two bodies. It is governed by a committed Board of Directors (unpaid) who are also the Trustees of the charity.

Purpose of the post:

As part of our Business Directorate, this role will lead a first-class comprehensive support function that underpins all areas of the charity:

·The post holder will be someone who is organised, efficient and adaptable who can manage time effectively in a very busy role, juggling multiple responsibilities and keeping large volumes of information at their fingertips, who prioritises the needs of The Reading Agency at all times, appreciates an informal but professional work environment and enjoys supporting a busy team working in an agile environment.

·You will be a core member of the Business Directorate supporting the Head of Finance and Operations to ensure that the organisation functions efficiently, effectively and sustainably.

Key responsibilities:

·Co-ordinate support across the organisation, working with the leadership team, core business and programme teams to coordinate meetings, create visual content and resources, design artwork, support day-to-day communications.

·To manage logistics and delivery of in-person events in liaison with Marcomms and programme teams (e.g. World Book Night, Summer Reading Challenge launches), and coordinating internal events (e.g. Staff days, Board meetings). 

·Managing The Reading Agency online shop processes and being a key point of contact for print and design suppliers, and ensuring high quality customer service for partners and customers in contact with the charity.

·Line management of the Business Support Administrator.

·Managing the office facilities and equipment, and homeworking requirements to ensure staff can carry out their work effectively, and act as the key day-to-day liaison between The Reading Agency and Society of Authors, working with the Head of Finance and Operations.

·Staff Health and Safety Lead: Monitoring health and safety, undertaking desk assessments and providing health and safety guidance to all staff and associates.

·Carrying out other projects or duties as may be requested by The Reading Agency management where capacity allows.

Key contacts:

·The Leadership Team

·Other members of the wider Business Directorate Team (HR, Finance, Systems)

·Programme Managers and their teams

·MarComms

·Other colleagues across the organisation, external stakeholders and partners

Skills/Knowledge:

·Excellent working knowledge of Microsoft Office and other applications, including Outlook, Word, PowerPoint, Excel, Teams and Zoom

·Ability to work with and understand databases and customer relationship management systems like Salesforce

·Strong organisational skills and demonstrable ability to prioritise and work to deadlines in a fast-paced environment

·Strong relationship building skills, with the ability to achieve positive shared outcomes

·Strong written and verbal communication skills

·Excellent people management skills

Experience:

·Ability to come up with creative solutions and ideas

·Ability to remain calm and work effectively under pressure, adapting and reprioritising as necessary for changing circumstances

·Able to work successfully as a member of a team, where colleagues work in separate locations and communicate via email, Teams and Zoom

Dimensions, the UK's largest not-for-profit support provider for adults with learning disabilities and autistic people, is seeking a Campaigns Manager to lead bold, audience-focused campaigns that strengthen our voice, grow our influence, and help drive even better lives for the people we support.

The Campaigns Manager leads the development and delivery of impactful, evidence-led campaigns that raise awareness, influence policy and practice, and drive engagement with key audiences.

The role plays a vital part in improving the lives of people with learning disabilities and autism by shaping public attitudes and ensuring their voices are heard and represented authentically.

Working in co-production with people with lived experience, the post holder will ensure campaigns are inclusive, evidence-based, and aligned with Dimensions’ priorities and values, contributing to meaningful and lasting change.

As part of your application, we would like you to share your portfolio. You can include a link in the skills and experience section of the application or include the links in a covering letter.

Interviews will take place face to face in London.

We will require proof of qualification if you successfully secure this role. 

About the role 

Your main duties will include: 

• Lead the development and delivery of integrated, insight-led and evidence-based campaigns that support organisational priorities and drive measurable impact.
• Plan and deliver influencing content that supports organisational priorities and contributes to policy and practice change.
• Work in co-production with people with learning disabilities and autism to shape campaign priorities, messaging, and delivery.
• Build strong relationships with internal teams, including Involvement and Engagement, Resourcing, Communications, and Operations, to deliver joined-up campaigns.

About you

The successful applicant will have: 

• Degree level or equivalent qualification in journalism, marketing, communications or a related field and evidence of continued professional development.
• Experience of developing and delivering successful, integrated campaigns that achieve measurable impact.
• Possess strong planning and project management skills, with the ability to manage multiple priorities.
• Have a good understanding of campaigning approaches, including behaviour change, digital-first and content-led campaigning and coproduction.

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments, we can offer support to complete your application. Please contact the Resourcing Consultant Team
• We now have British Sign Language (BSL) translated videos for all our recruitment communications.

Are you ready to guide and inspire a skilled team delivering life changing mental health and wellbeing support to children, young people and families? 

This is your opportunity to play a pivotal role in shaping the future of our amazing Central and West Lancashire Mental Health Support Team (MHST).

You will work closely with the Service Manager to lead high quality services that deliver on our promises and make a real difference in schools, communities and family homes. This is a role where every decision you make can create lasting change, from setting service priorities and building strong partnerships to ensuring safe, effective and compassionate care for the people we support.

You will take responsibility for service performance, staff leadership, safeguarding, contract management, risk management and building meaningful relationships with partner organisations.

With the freedom to innovate and the support of a dedicated leadership team, you will ensure our services not only meet but exceed expectations.

Doing the best we can do can go a long way in building brighter futures for children, young people and their families, we need your help to make this happen!

Please note - this role is expected to start in September 2026
 

We are looking for someone who brings proven leadership experience in mental health or community services, with the confidence to manage contracts, people, performance and change whilst ensuring that values lie at the heart of everything they do. You will need:

• Experience of leading services delivering evidence based interventions for children and young people
• Strong skills in contract, risk and performance management
• Ability to build and sustain effective partnerships
• Understanding of safeguarding, governance and quality assurance
• Experience in managing teams with varied professional backgrounds

It would be great if you also bring experience of working in education settings, developing/implementing new services or delivering training. More than anything, you will be driven by the belief that every child and young person deserves to feel safe, heard, supported and valued.

If this opportunity sounds like something you`d grab with both hands…we`d like to hear from you!

 

Compass is committed to safeguarding children, young people and vulnerable adults. Established for over 30 years, Compass is a national charity which works in communities across the UK providing services spanning substance misuse treatment and rehabilitation, early interventions for vulnerable young people, school-aged health programmes and associated prevention as well as treatment and health promotion initiatives.

All Compass posts are subject to appropriate level DBS checks.

We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, age, or sexual orientation, and encourage applications from people who have experiences in life which enrich skills and empathy. This is part of our commitment to equality and developing a truly inclusive and representative workforce.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.

Benefits

We offer a range of benefits including:

• 27 days holiday + bank holidays, rising to 32 days over time (pro rata)
• Life assurance at 2 x basic salary
• Competitive contributory pension scheme
• 24/7 Employee Assistance Programme and OH service
• Enhanced sick pay
• Excellent learning & development opportunities and career progression
• Annual salary review

Help us to make a positive change to the lives of children and young people!

Closing Date: 17.05.2026

Interview Date: 03.06.2026

About us

With a 110-year history, we are proud to be able to say that the WI continues to be the largest and most influential UK-based women’s organisation, with over 170,000 members. Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women. The WI has brought about real change, and this record of action shows that we are as relevant today as we were in 1915.

The National Federation of Women’s Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.

About the Campaigns and Public Affairs Manager role

In this varied and exciting position, you will manage high profile WI campaigns and play a key role in achieving change on key issues affecting women and their community.

The Campaigns and Public Affairs Manager provides essential management of the Public Affairs team and its activities- including campaigning, lobbying, research and policy work- whilst working closely with the Director of Campaigns and Membership to maintain a strategic overview of the department’s work.

You will be responsible for devising appropriate lobbying strategies to achieve our key objectives, responding to governmental policy and consultation papers and supporting the NFWI’s media work in relation to all campaigning and Public Affairs activity.

This role also plays a vital part in managing departmental projects, from the development and implementation of campaign project plans, to identifying funding opportunities and administering budgets.  

Hours: Full-time, 35 hours per week.

Location: Hybrid working, with at least one day per week at our London office.

About you

Experienced in all aspects of campaigning and lobbying, with a strong understanding of current affairs and issues across the policy spectrum, you will be adept at taking a campaign from start to finish, whilst developing impactful influencing strategies in a political context. You will be a confident line manager, with experience of supporting and overseeing your team’s performance, development and wellbeing.

The ability to represent the NFWI externally- to civil servants, government departments and external organisations- as well as working closely with volunteers and members at a grassroots level is also key.

An understanding of key policy issues relating to areas such as women’s health or the environment would also be desirable, however your passion for helping the WI achieve its mission by making a difference every day will be the key to your success in the role.

Benefits

In return, we will offer you a hybrid working arrangement, which means a minimum of one day a week in your primary office and the rest worked from home, although you can work up to three days in the office if preferred; 28 days’ annual leave, rising to 30 days on completion of 5 years’ service with the flexibility to take your annual leave in hours; membership of our healthcare scheme; enhanced family-friendly policies; a commitment to employee wellbeing; and more.

How to apply

For further information about the Campaigns and Public Affairs Manager role, please download the recruitment pack which includes the job description and person specification.

To apply, please submit your current CV with a covering letter clearly explaining why you would be suitable for the role to the HR department.

Closing date: 13 May 2026.

First and second-round interview dates: w/c 18 May 2026, with the first round conducted virtually and the second in-person at our London office.

No other media or agencies, please.

The WI is proud to be an equal opportunities employer and values diversity. Reg. Charity No. 803793.

Help shape financial decision-making at one of the UK’s leading universities

King’s is a large, complex and internationally engaged university with ambitious plans for the years ahead. We are looking for an experienced finance leader to join us as Deputy Director of Finance Business Partnering (Operations), playing a key role in strengthening financial performance, decision-making and long-term sustainability across our Professional Services directorates.

This is an exciting opportunity for someone who wants to make a real impact. You will be part of our Financial Strategy, Planning and Performance function, helping King’s maintain the sustainable financial foundation needed to support our education, research and wider contribution to society.

The role

Reporting to the Director of Finance Business Partnering (Operations), you will lead high-quality finance business partnering services across a range of Professional Services areas, including Student Services, IT, Philanthropy and Alumni, Executive portfolios and other directorates.

You will directly line manage a team of Finance Business Partners and their Management Accountant teams, with overall responsibility for a team of around eight people, including three direct reports. You will also play a substantial leadership role across the wider Operations Finance Business Partnering team, supporting a team of around 19 colleagues.

This is a hands-on senior leadership role. You will work closely with senior stakeholders, providing expert advice, constructive challenge, analysis and timely decision support. You will help ensure financial plans are robust, risks and opportunities are understood, and resources are aligned with King’s strategic priorities.

What you will be doing

You will model excellent finance business partnering, using high-quality data and insight to support leaders across King’s Professional Services and Operations directorates. You will help stakeholders understand financial performance, make evidence-based decisions and identify opportunities to improve efficiency, value for money and long-term financial resilience.

Key responsibilities will include:

• Leading the delivery of finance business partnering across multiple Professional Services areas.
• Providing strategic financial advice, scenario modelling and long-term forecasting to support decision-making.
• Leading and supporting annual planning, monthly reporting, quarterly updates and forecasting processes.
• Developing clear, robust reporting and commentary for senior stakeholders, including Executive-level audiences.
• Supporting business cases, complex financial issues and cross-cutting initiatives.
• Ensuring income and expenditure are recorded correctly and that management accounts provide meaningful insight.
• Promoting compliance with financial policies, controls, data protection and secure use of financial information.
• Championing improvements to reporting, tools, dashboards, templates and processes.
• Supporting the Director in leading the Operations Finance Business Partnering team, including culture, priorities, development and ways of working.
• Deputising for the Director when required.

About you

We are looking for a qualified accountant with significant experience of leading financial advice, planning, forecasting and reporting services in a large, complex organisation.

You will bring strong leadership skills, a service-focused approach and the ability to develop high-performing teams. You will be comfortable operating in complex stakeholder environments, managing competing priorities and influencing senior leaders with clarity, confidence and credibility.

You will be someone who can combine technical financial expertise with sound judgement, strong relationship-building skills and a commitment to continuous improvement.

You will need to bring

• A professional accountancy qualification.
• Experience of leading financial support, advice or business partnering services relevant to this role.
• Strong leadership skills, including the ability to manage and develop professional staff.
• Experience of leading short- and long-term planning, forecasting and reporting processes.
• The ability to deliver change and financial improvement across a finance function and wider organisation.
• Resilience and the ability to manage multiple objectives across teams and complex stakeholder groups.
• Excellent written and verbal communication skills, including the ability to present clearly to senior stakeholders and committees.
• Strong numeracy and IT skills, including Excel and experience using corporate finance and reporting systems.

A degree-level qualification and experience of working in or with the university sector would be advantageous, but are not essential.

Why join King’s?

This role offers the chance to help shape a step change in finance business partnering at King’s. You will be joining at a time when the team is embedding a refreshed business partnering offer, improving reporting and forecasting tools, strengthening stakeholder support and building financial capability across the organisation.

You will have the opportunity to work on high-profile priorities, influence senior decision-making and contribute to financial sustainability across a university with a powerful mission in education, research and service to society.

How to apply

To apply, please send your CV by 25th May 2026. 

For an informal conversation about the role, please contact Phil Southern at Ivy Rock Partners.