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Page 1 of 31
London, Greater London (Hybrid)
£35,000 per year
Permanent, Full-time
Actively Interviewing
Job description

This is a new role at BSR, which will enable the organisation to work in a more effective and efficient way. We’re an ambitious team, and this role will support colleagues across the organisation to focus on what they do best. We’ve got some great systems in place, and we’re about to launch a couple of others. We’re looking for someone who can make sure we’re using these systems to their full potential, and who can support our colleagues to continually improve processes and ways of working.

The Business Support Manager will lead on systems coordination and integration across the organisation, with our CRM as the focal point. This is a varied role; the projects you work on will change over time, enabling you to provide support to different teams as needed. Being able to support our whole team is a vital part of this role. We’re proud to have already gained our Silver Investors in People accreditation, and we’re looking to progress to the next level as part of our People and Culture strategy for 2023 onwards. If our systems and ways of working are the best they possibly can be, that’ll drive us forward to make a greater impact, and make BSR an even better workplace.

Essential knowledge, skills, and experience   

  • Experience of delivering projects with significant organisational development and change to ways of working and working culture, alongside technical changes  

  • Experience in supporting teams with annual planning, or other cross-organisational longer-term projects 

  • Experience of working with a CRM system 

  • Experience in developing systems and tools to their full capacity and horizon scanning to remain up to date on further developments 

  • Strong interpersonal skills with the ability to establish credible and productive working relationships quickly 

  • Strong working knowledge of project management methodologies, and an understanding of how and when to flex methodologies to achieve the best results for the organisation  

  • Strong working knowledge of legislation and compliance requirements for GDPR  

  • Ability to oversee multiple systems across an organisation, and

  • Experience in creating and continually improving knowledge management across an organisation


The balance of time spent on each of these areas is expected to shift as various projects progress, and as new priorities are identified as part of the new organisational strategy.

1. Systems co-ordination and integration

• Lead on systems coordination and integration across the organisation, ensuring the CRM is the focal point.

• Ensuring the ecosystem of platforms used across the organisation integrate fully with the CRM

• Act as a CRM super user, liaising with the Membership and Finance teams to support as required

• Manage all systems licenses and contracts

2. Business planning and continual process improvements

• Lead on our annual planning process and preparing quarterly reports on progress

• Lead on producing the Annual Report

• Ensure all colleagues across the organisation are confident using our project management and planning software 

• Recommend and implement changes to ensure efficiencies in the process and overall ways of working

• Ensure BSR is using all internal systems to their full potential, including Sharepoint and Teams

3. Data and knowledge management

• Lead on improving our knowledge management across the organisation

• Oversee all systems certificate renewals, white lists, and IP addresses

• Act as a secondary point of contact for our IT provider (outsourced)

• Deputy Data Protection Officer

• Oversee the contracts register

• Lead on tender process, ensuring these are completed in line with best practice and maintaing central records

Refreshed on: 13 August 2022
Closing date: 21 August 2022 at 23:59
Tags: Operations

The client requests no contact from agencies or media sales.