Business support manager jobs in north finchley, greater london

Salary: £26,046.20 per annum plus £5023.71 London weighting

Location: Greenwich

Contract: Permanent

Hours: Full time 37.5 hours

Closing date: Tuesday 12th August 2025 at 11:30pm

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

Are you a passionate person who wants to shape the future of our newest Shelter shop? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead as a shop manager.

Become a part of our brand new exciting South London Shelter boutique shop in the heart of Greenwich village opening in September 2025!

This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop. If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you!

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About us

Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

About the role

The Communications Manager is essential in driving delivery of our ambitious programme of work, with the communications team centrally located to work in partnership with our colleagues across all directorates and nations. Working closely with the Head of Communications and Marketing, key activities include supporting the updating of our content management system across three websites; rolling out a new marketing function within our CRM; and working with colleagues to ensure all digital marketing activity is integrated, value for money, agile by design and delivers against our strategic priorities. The role line-manages four direct reports.

We are looking for someone to bring demonstrable experience and dynamism to the team, and who will make evident to colleagues the value of coordinated communication strategies and plans in achieving our organisational objectives. You will understand the opportunities created in testing new channels and approaches to reach audiences; be creative with communications plans and deliverables; and see the importance of tracking content performance against agreed KPIs.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 10am, Monday 4 August 2025

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

We are looking for an Individual Giving Manager for a 10 month maternity cover role starting from September 2025 until July 2026, and take responsibility for the operational planning and delivery of public fundraising programmes in line with agreed strategic fundraising goals, to grow individual giving income and the number of individual supporters.

This is a hybrid role with two days a week in the London office.

The Charity
A long standing collaborative arts charity, passionate about supporting artists in times of need and empowering them through all stages of their lives. You would be joining a welcoming team, known for its supportive and inclusive working culture, offering fantastic benefits including....
- 25 days holiday, plus bank holidays and an additional 3 days between Christmas and New Year.
- Pension contribution of an amount equivalent to 10% of your annual salary.
- Enhanced maternity, paternity and sick pay.
- The opportunity to apply for up to 12 pairs of complimentary tickets a year to a prestigious events venue.

The Role
Oversee and manage the implementation of a developing and ambitious individual giving programme that seeks to engage more arts lovers, recruits new donors (including regular givers), and retains and develops existing supporters.

Manage direct reports and teams responsible for individual/regular/in memory giving, community fundraising, supporter engagement, and trading income, promoting a culture of collaboration.

Maximise the use of digital engagement and fundraising opportunities to test concepts & messaging.

Report on appeals, campaigns, supporter journeys and other individual giving plans to provide insight on which plans can be optimised to deliver the best results.

The Candidate
Strong experience of delivering fundraising work plans to achieve against set income targets across all areas of responsibility (i.e., public donations, member schemes, community fundraising).

Significant experience of effective line-management and of managing fundraising teams.

Experience of donor audiences, supporter journeys and fundraising programme insight to take an audience-led approach to delivering fundraising campaigns.

Experience of digital and direct marketing strategy to improve engagement and deliver income targets.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

A Finance Officer is required within our vital and growing community organisation to; manage financial systems, create and report on finance to the trustee board and stakeholders of the Loughborough Community Centre.

What you would do:

Oversight and day to day management of the organisational financial systems, including:

• Using Quick Books, spreadsheets to track expenses and company spending.
• Company payroll, tax and financial auditing.
• Keeping well-organised files and records of business financial activity.
• Archive of reports, receipts, and other financial evidence.
• Keeping financial databases up to date.
• Interacting with customers either on the phone or in person.
• Following up on business financial communications, billing, and ordering.
• Communicating with funders, suppliers and vendors.
• Company Invoicing.
• Using Quick Books, spreadsheets to track expenses and company spending.
• Collecting and inputting company data within the financial systems.
• Learning about the company's mission and available products/services.
• Assist with financial technical support.
• Acting as a personal assistant to the Director and/or board of LCC for financial matters.
• Giving feedback on finance efficiency and suggesting possible improvements.

About Achord

Achord is a UK-registered charity dedicated to equipping individuals with the tools they need to build strong, healthy relationships. We deliver practical, research-based content through partnerships with churches, community groups, and educational institutions. Our mission is to see relationships thrive at every stage of life—reducing breakdown, increasing resilience, and strengthening the social fabric of our communities.

The Role

We are looking for a dynamic, relationally driven Relationship Manager to join our team and take the lead in expanding our work with churches across the UK. This is an exciting opportunity for someone with a heart for ministry and a passion for strengthening relationships within Christian communities.

You will play a key role in:

• Cultivating and managing relationships with churches and church networks
• Encouraging churches to adopt and run the Achord Course
• Providing ongoing support and training to church leaders and volunteers
• Growing awareness of Achord's mission and resources within the Christian sector
• Play an active role in ensuring the charity’s long-term financial and operational viability.

This role is ideal for a confident, self-starting individual—possibly with a background in sales or ministry—who is eager to build lasting partnerships and see local churches equipped to make a lasting impact in the lives of their congregants and their communities.

Key Responsibilities

• Identify and connect with churches interested in strengthening relationships in their congregations and communities
• Present the Achord vision and course offerings through in-person visits, online meetings and church events.
• Develop strong partnerships with church leaders, providing support from onboarding to implementation.
• Deliver introductory sessions, training, and occasional speaking engagements.
• Maintain accurate records of leads, contacts, and partner progress using CRM tools.
• Collaborate with the marketing team to create church-facing communications and resources.
• Gather feedback and impact stories to help shape future offerings
• Represent Achord at conferences, exhibitions, and relevant Christian networks
• Deliver agreed church sign-up and growth targets through proactive outreach and partnership development, supporting the charity’s long-term sustainability and self-funding goals.

Person Specification

Essential

• A confident, proactive communicator with excellent relational and networking skills
• A self-starter with the ability to work independently and meet growth targets
• Passionate about healthy relationships and aligned with Achord’s mission and Christian ethos
• Experience in a client-facing, relationship-building or sales role
• Understanding of the church landscape and comfortable engaging with church leaders
• Strong presentation and public speaking skills
• Highly organised with the ability to manage multiple relationships and projects simultaneously
• Experience with CRMs or client tracking tools, data input, GDPR best practice
• Proficient ITC skills: email, database, Microsoft Office applications
• Flexibility to attend evening and weekend events or church services if required

Desirable

• Active member of a local church
• Experience delivering training or facilitating small groups
• Previous work in a faith-based charity or organisation
• Regularly asks for feedback and looks for opportunities to learn from others and continually improve their work

What We Offer

• A supportive, faith-driven team environment
• Flexible working arrangements
• Opportunities to make a tangible impact in churches and communities across the UK
• Regular training and development opportunities
• 4 weeks holiday allowance, pro rata

How to Apply

To apply, please send your CV and a covering letter outlining your suitability for the role

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
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We are now seeking a Director of Finance and Resources to join our senior leadership team. This is a strategic and mission-critical role that will shape the operational and financial foundations of the charity during an exciting phase of growth and transformation following recent mergers and expanded contracts.

About the Role

As Director of Finance and Resources, you will report directly to the Chief Executive and work closely with the Board of Trustees, leading the charity’s Finance, HR, Infrastructure, Legal, and Governance functions.

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You will:

• Develop and implement a forward-looking financial strategy that supports sustainable growth and fundraising

• Provide leadership across Finance, People, and Infrastructure teams (managing three Heads of Department)

• Oversee risk, compliance, procurement, legal and IT systems, ensuring efficiency, resilience and value for money

• Act as a trusted advisor to the CEO and Trustees, supporting strategic planning and business transformation

• ​Foster a collaborative, inclusive and high-performance culture across the organisation

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This is an ideal opportunity for a commercially savvy, values-driven leader who thrives on bringing clarity, stability, and strategic foresight to complex organisations.

About You

We’re looking for a senior finance leader with a professional accountancy qualification (ACA, ACCA, CIMA or similar) or equivalent financial and commercial management experience gained in an organisation of comparable scale or complexity.

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Ideally, you will bring:

• ​A strong track record of financial leadership, strategic planning, and operational delivery
• ​Experience working with (or within) third sector organisations and/or government-funded programmes
• ​An inclusive, engaging leadership style, with the ability to inspire teams and influence stakeholders
• ​A deep understanding of compliance, risk, and governance in a mission-driven environment
• ​A genuine commitment to supporting the Armed Forces community

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Interested? Want to know more about the Charity? please visit our website

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Eager to know more the role? Have a look at the Job Description attached or if you'd like to discuss the role with someone, feel free to contact us.

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What’s in it for you? Check out the Benefits sheet attached.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Tuesday, 17 August 2025.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

The Head of Finance is a key member of Tara Theatre’s senior management team, overseeing the company’s financial processes and ensuring compliance with statutory requirements. They will report to Alys Beider, Tara’s new Executive Director and Joint Chief Executive and support with strategic long-term financial and business planning as well as annual and quarterly budgeting.

They are responsible for maintaining the company accounts, preparing quarterly management accounts, cashflow forecasts and financial reports and analysis for the executive team and the board of trustees.

Tara Theatre is a company limited by guarantee and a charity. It has two trading subsidiaries, Tara Productions and Tara Enterprises. We currently have an annual turnover of circa £1 million. We manage our finances and payroll in-house, currently using Xero.

As our Head of Finance, you may have a background in the arts and culture sector, however we are open to a range of skillsets gained from working in business or charity environments and encourage applications from individuals from a diverse range of backgrounds and lived experiences.

We are open to the potential for the role to be part-time working four days per week (salary on a pro rata basis).

We welcome applications from candidates who wish to work in a flexible working pattern (for example around caring responsibilities or access requirements relating to a disability).

Colne Connections Project Manager
Reference: CCPM25 
Location: Colne Valley Park Visitor Centre, Denham, Nr. Uxbridge
Contract: Fixed Term contract to end of June 2027, with potential to make permanent, subject to gaining Round 2 funding
Salary: £39,000 to £44,000 per annum
Hours: 37.5 hours per week

Groundwork South is excited to announce that the Colne Connections Project has been awarded Development Phase funding from The National Lottery Heritage Fund. We are now seeking an experienced Project Manager to lead this critical stage of the programme.

Summary of role: The Project Manager will play a central role in shaping and configuring the individual projects that will form the core of our Delivery Phase funding application. This is a unique opportunity to help define a vision for the Colne Valley Regional Park, bringing environmental, educational, and community benefits to life.

We’re looking for someone with strong project development experience, a passion for landscape and heritage conservation, and the ability to work collaboratively with a wide range of partners.

If you're ready to help shape the future of the Colne Valley and leave a lasting impact, we’d love to hear from you.

Our office, in the middle of a country park right next to a chalk stream, is a special place to work.

About Us

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

Closing date for applications: Monday 8th September
Interview dates:
1st Stage – Friday 12th September (online)
2nd Stage – Thursday 18th September (in-person)

Interested?

If you would like to find out more, please click the 'redirect to recruiter' Apply button. You will be directed to our website to complete your application for this position.

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

Goodman Masson are partnered with a well renowned Education charity to recruit for 2 Senior Finance Managers. 

Reporting into the Finance Director, you will lead a small team, overseeing monthly financial processes, ensuring compliance, accuracy and timeliness. You will lead on financial planning as well as Business Partnering with senior stakeholders across the organisation to ensure effective strategic decision making. 

Please note, these roles are identical, however they support the organisation across different regions. One is North London based and the other supports the West London region. 

Day to day responsibilities include

• Work closely with senior stakeholders and operational leads to ensure financial information is updated
• Take ownership of financial accounting procedures
• Ensure timely production and issue of financial reports and returns
• Prepare/review management accounts and related analysis, month end journals and bank reconciliation's
• Prepare monthly cash flow forecasts, highlighting areas of concern to senior management 
• Prepare and review annual budgets and re-forecasting
• Line manage and develop a small team
• Identify and peruse income generating activities
• Take the lead and drive regional projects

Essentials:

• Qualified/part-qualified Accountant or Qualified by experience
• Experience running effective financial systems
• Ability to analyse and interpret complex financial information and present to various stakeholders
• Experience providing financial analysis to support decision making
• Experience managing, mentoring or training teams

Desirable: 

• Experience working within a school/academies environment

Salary range is £55,000 - £65,000 (Depending on Experience) + Excellent Benefits including 11% employer pension contributions.

Hybrid working with 3 days on site in either the West or North London region. 

Please note, applications are being reviewed as and when they are received with interviews being set up on a rolling basis, therefore please apply ASAP to ensure your details are considered. 

Philanthropy Manager (Major Donors) 
Salary: £40,000 to £45,000 per annum
Location: Hybrid – London EC1Y/Home/Travel to events

About MQ Mental Health Research:

MQ is the first major charity funding mental health research. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

We champion and fund world-class research to transform the lives of everyone affected by mental illness.  By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

About the Role:

You will play an active role in identifying, cultivating, securing, managing and retaining donors, and soliciting major gifts, with the full support of the Executive Leadership Team and Chair of Trustees.

Here's a summary of your key responsibilities:

• Prospect and cultivate new individual supporters to donate 5 figure gifts using a variety of tactics, such as attending in person networking events, gaining introductions from our Development Board, Trustees and other senior supporters
• Personally manage a prospect pool of individuals to steward and re-engage to donate 5 figure gifts
• Maximise the partnership opportunities with the Lord Mayor’s Appeal.
• Develop written materials and proposals to engage prospective individual donors and report on the impact of their donations
• Develop stewardship and cultivation activities (e.g. webinars/ drinks receptions for mid-level donors)
• Use the support of senior leadership and members of the Board of Trustees to cultivate prospects as needed
• Work with colleagues to identify and scope new high value partnership prospects and application opportunities
• With the support of the Head of Development, develop and implement the donor giving strategy
• Report against income, expenditure and other targets
• Keep MQ’s central database up to date with all prospect actions

About You:

This role is for you if you are self-motivated and an experienced relationship fundraiser and driven to ensure that targets are hit and projects are delivered to the highest possible standards.

You will have demonstrable experience of managing 4 and 5-figure+ gifts from donors and be a sophisticated communicator with the confidence to build relationships with and inspire colleagues and donors.

We are open to receiving applications from both experienced Fundraising / Philanthropy Managers as well as Fundraising Officers looking for the next step up.

Essential role requirements include:

• Previous major donor fundraising experience
• Exceptional communication skills particularly in understanding and translating complex information and turning it into compelling written proposals
• Has a can-do attitude
• Demonstrates a commercial mindset
• Good interpersonal, influencing and relationship-management skills, at all levels.
• Willingness to attend networking events as required

Desirable Skills:

• Experience of Blackbaud’s Raiser’s Edge/NXT is desirable but not essential.
• Background or study in relevant fields of mental health sciences

What We're Offering You:

In return, we offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.

Plus, we offer lots of generous benefits and training opportunities.

We're a Sunday Times Top Company to work for.

Benefits

• Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
• Holidays: Annual holiday entitlement of 28 days plus bank holidays.
• Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
• Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
• Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
• Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
• Pension: MQ makes contributions of 5% and employees make contributions of 3%.
• Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
• Personal Development: We value employee development and review individual training needs through our performance management system. HR also runs internal management development sessions for all staff.

We look forward to hearing from you.

Closing date: Sunday 17th August 2025 
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

Accountability & Learning Officer - Improve humanitarian responses through evidence and  learning
London, N1
Full-time, Permanent
Salary of circa £36,000 per annum

When humanitarian crises strike, the DEC stands poised to co-ordinate and deliver incredible responses around the world.

Learning and insight are essential to improving how we respond and we’re now looking for an Accountability & Learning Officer to directly contribute to learning and growth for the DEC and our 15 member charities.

We need someone with monitoring and evaluation experience and a strong understanding of humanitarian crises globally to play a vital role in our dedicated charity.

About Us

The Disasters Emergency Committee (DEC) is a unique membership organisation made up of 15 of the UK’s leading humanitarian charities: Action Against Hunger, ActionAid UK, Age International, British Red Cross, CAFOD, CARE International UK, Christian Aid, Concern Worldwide (UK), International Rescue Committee, Islamic Relief Worldwide, Oxfam GB, Plan International UK, Save the Children UK, Tearfund, and World Vision UK.

When large-scale disasters strike countries that lack the resources to respond, we bring our member charities together to raise funds quickly and efficiently. In times of crisis, our mission is to save, protect, and rebuild lives through effective humanitarian action.

Working as one, we coordinate the UK public’s response to overseas disasters. Through our Rapid Response Network of media and corporate partners, we raise the alarm with the UK public and make donating as easy as possible, with most funds raised within the first two weeks of an appeal.

Since our launch in 1963, we have run 79 appeals and raised an astounding £2.5bn, helping save countless lives and rebuild communities.

At the DEC, accountability and learning are not just processes, they are a commitment to the people affected by disaster and will aid our growth and the development of our members. Your work will help ensure the funds we raise are used effectively and transparently, and that every appeal we launch is an opportunity to do better, together.

***Please download the job description for full details*** 
 

What You’ll Do
This role enables the DEC and our 15 member charities to effectively respond to humanitarian emergencies and provide timely, quality, community-focused assistance.

As an Accountability & Learning Officer, alongside your efforts to contribute to our learning and growth, you will shape our work to influence key policy agendas. You’ll be working across such areas as climate adaption, flexible funding for humanitarian action, and locally led humanitarian responses.

Overseeing our monitoring, evaluation, accountability and learning activities, you will support the set-up of projects, build relationships, and co-ordinate activities in all our current operational theatres.

Specifically, your role will involve:

- Assessing humanitarian crises for DEC appeal eligibility
- Maintaining and improving reporting templates
- Setting up and overseeing key learning activities over the appeal cycle
- Overseeing our Collective Initiatives and Shared Services portfolio
- Supporting a range of DEC research and learning projects and reviews
- Helping members to achieve their climate and environment targets
- Leading the design and set up of regular learning events and workshops
- Acting as the key focal point for members’ and partners’ queries
- Acting as deputy for the Accountability & Learning Manager

What You’ll Bring
To thrive in this role, you’ll need:
- Experience with monitoring, evaluation, and research design and/or implementation
- Experience in the international humanitarian/development/charity sector for an NGO, UN Agency or similar
- A strong understanding of humanitarian crises globally
- Detailed knowledge of humanitarian principles, programming, and how the sector operates
- A good understanding of Monitoring & Evaluation frameworks and methodologies used to monitor programmes and measure outcomes
- An understanding of and interest in key policy areas within the humanitarian system
- The ability to thoroughly check and clean large datasets and analyse quantitative and qualitative data
- A degree-level qualification (ideally a post-graduate level qualification) in a relevant discipline

How We’ll Support You
- Flexible working hours (outside of an appeal)
- 25 days' annual leave, rising with length of service (3 years: 27 days. 5 years: 30 days)
- 3% employers’ pension contribution, rising to 8% post probation
- HealthCare Cash Plan, providing an array of health services (~£1,660 cash value, per year)
- Wellbeing support
- Discounted access to various health club providers (via Gympass)
- Discount schemes for various retailers and businesses
- Discounted tickets for events, via Tickets for Good
- Season ticket loan (post probation)
- Financial hardship loan (post probation)
- Cycle-to-work & Car scheme (post probation)
 

How to apply 

If this role is of interest and meets your skills, experience, and knowledge, then please apply with your anonymised CV & cover letter by 9am, Monday 11th August 2025

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures. 

Other organisations may have titles such as Monitoring Evaluation and Learning Analyst, Monitoring and Evaluation Officer, or Planning, Engagement and Evaluation Officer.

Job title: Therapies Assessor and Service Manager

Reports to: Head of Bereavement Services

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Qualifications: 

• Hold a level 5 (or higher) diploma qualification in Therapeutic Counselling
• Hold a degree in relevant field, or demonstrate equivalent experience or a vocational qualification

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we will expand into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Therapies Assessor and Service Manager will lead the development, coordination, and delivery of our support service for families, professionals and individuals affected by sudden bereavement. Working closely with the Immediate Support and Debrief Manager who is responsible for leading the immediate support and debrief service, you will be responsible for ensuring that our ongoing services are trauma-informed, consistent and delivered to a high standard supporting the complex and individual needs of those who have experienced profound loss.

This role will oversee the existing ongoing support service delivered across Wales and the expansion phases across England and will contine to grow the team as the charity expands. Services include counselling, complementary therapy, play therapy, support events, coffee mornings, wellbeing walks, online events and our beautiful respite house, Ty Uchaf. You will manage a team of nine individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.

You will work closely with the Therapies Assessor and Service Manager and Children and Young People Service Manager to provide a holistic, joined up service to all who access our service.

Main duties:

• To manage the bereavement service including the operational delivery of our therapeutic service and ongoing support, ensuring the service is delivered consistently, responsively and to a high standard
• Monitor and maintain high-quality therapeutic support in line with ethical frameworks (e.g., BACP/UKCP/BAPT).
• Ensure client records, risk assessments, and service monitoring forms are accurate and stored securely.
• Manage referrals, assessments, allocation of clients, and waiting lists efficiently.
• To develop and oversee ongoing support services including coffee mornings, support events, our respite house and online support events, in line with budget and service delivery expectation
• To work closely with the Head of Bereavement Services to ensure delivery and growth of services
• To oversee the awareness raising efforts with our secondary referral partners across Wales and the two phases of England
• To oversee the service and monitoring tools and ensure we are actively gathering feedback and monitoring appropriately

Management:

•  To lead, motivate and line manage the ongoing support team responsible for delivering our ongoing support service
• Manage a growing team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
• To carry our monthly supervisions and bi-annual appraisals with the Counselling and Support Outreach Coordinators and Support Coordinator
• To carry out bi-monthly case reviews with the Immediate Support team
• To produce weekly, monthly and quarterly reports to evidence activity and impact
• To develop and oversee a training programme for the team including mandatory and varied subject matter

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu. 

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%). 

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 15th August 2025.  

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

The Training Lead - Projects & DFTP (Digital First Transformation Programme) will design, develop and deliver training strategies and plans that successfully support and empower stakeholders to adopt new systems, products, processes and ways of working that align to the MHFA England strategy. The postholder will provide business partnering support to all directorates, working with directors, strategic leads, business SMEs and external stakeholders to identify training needs that will lead to high levels of change readiness and adoption. The central focus will be the implementation of MHFA England’s Digital First Transformation Programme.

The role will be involved in producing and analysing data to inform and feed into the People team strategy, especially for the first three months. Working closely with the Head of People, Wellbeing & Equity and the wider People team and covering for each other as needed, this role will lead on allocated projects pertaining to organisational and individual learning. The role holder will work with the internal stakeholders on developing and delivering interventions to improve communication with, and engagement of, staff and support wellbeing of colleagues. Equity will be embedded in all aspects of the work of the People team to foster an inclusive environment for everyone in the MHFA England community.

Please refer to the Job Description for full details of the role.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to create a nation where everyone's mental health matters by creating mentally healthy workplaces where people, communities, and businesses thrive.

Looking after you 

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

About the role:

At Single Homeless Project (SHP), we believe in the power of learning to transform not only careers, but lives. As part of our blended learning approach, e-learning plays a key role in developing and empowering our staff to deliver the best possible support to people experiencing homelessness across London. This fixed-term role for 4–6 months, providing maternity cover with the potential for extension, offers a unique opportunity to shape the learning experiences of SHP staff by enhancing and expanding our e-learning offer. Based within our Learning and Development team, you’ll be surrounded by passionate and collaborative colleagues who are committed to delivering high quality training to staff, locums and volunteers across a wide range of topics.

In this role, you’ll be central to the creation and improvement of interactive, engaging e-learning content using Adapt authoring software. You’ll refine existing modules, build new ones from the ground up, and ensure learning materials are accessible, relevant and impactful. With a particular focus on tailored health and safety training and other priority subjects, you’ll work closely with subject matter experts across SHP to bring ideas to life. Whether you’re tweaking functionality, refining content or developing entirely new modules, your work will enable staff to grow in confidence and skill - helping them provide more effective, compassionate support to our clients.

This is a fantastic opportunity for someone with a keen eye for detail, good IT and organisational skills, and a flair for creating learning content or presentations. You’ll be encouraged to ask questions, take initiative and collaborate with colleagues across the organisation. 

About you:

• Highly IT literate to at least intermediate level, including a great working knowledge of Microsoft Office programmes, with excellent presentation skills.
• Competent in using the Adapt authoring tool, preferably within Learning Pool software, or ability to learn new design package and systems with ease.
• Understanding of learning or training design, with experience in e-learning content creation, or training delivery.
• Excellent organisational skills and the ability to co-ordinate multiple systems/processes and manage time effectively, prioritising different areas of work according to need.
• Ability to build and maintain positive and effective relationships both internally and externally and to work collaboratively with team members and other stakeholders across the organisation.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 10th August at midnight

Interview date: Thursday 21st August at SHP Head Office in Kings Cross

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.