Business support office manager jobs

This is a unique opportunity to contribute to a high-profile and innovative programme across Greater Manchester. You’ll join a small, skilled team at Gaddum working to ensure change is driven by lived experience, and your work will directly shape understanding of what works in adult social care reform.

About the Role

Gaddum is seeking a dynamic Senior Project Manager to provide maternity cover for a key leadership role. This is a time-limited opportunity to contribute to the delivery and evaluation of one of Greater Manchester’s most ambitious adult social care transformation programmes: the Accelerating Reform Fund (ARF). In GM, our projects focus on improving the identification and support for unpaid carers through the hospital discharge pathway and improving community-based care arrangements via Shared Lives schemes.

As Senior Project Manager, you will play a critical role in maintaining delivery momentum, nurturing established relationships, and supporting the system-wide monitoring and evaluation of the programme. You’ll bring excellent coordination, stakeholder engagement, and evaluation skills, ensuring that business as usual continues smoothly and that Gaddum plays its full role in enabling the GM system to capture and evidence the impact of the ARF.

Job Purpose

The Senior Project Manager (SPM) provides expert oversight and support across the ARF projects, ensuring seamless collaboration and effective delivery. As per their job title, they project manage the infrastructure element of the entire GM programme.

They coordinate efforts across various sectors, manage stakeholder engagement, and are responsible for the integrated approach to risk management, data governance, and financial oversight. The role is accountable to Gaddum’s CEO, and reports to them. It has been central in ensuring the successful execution of GM's vision and objectives for the ARF.

Key Responsibilities

Continued and Strong Programme Delivery
• Maintain oversight and coordination of ARF activities on behalf of Gaddum, ensuring that timelines, risks, and communications are effectively managed.
• Chair or coordinate relevant meetings, workshops, and learning sessions with partners across health, social care, VCSE, and lived experience networks.
• Support the continuation of established coproduction approaches and ensure that lived experience remains central to the delivery of the programme.
• Maintain key project documentation including risk registers, action logs, and shared work plans.
• Provide line management to the Project Administrator, ensuring effective consortium secretariat and communication functions are upheld.
• Provide regular updates to the project’s Senior Lead within the Adult Social Care Transformation Team in NHS GM Integrated Care.
• Oversee the work of the ARF Lived Experience Coordinator (line managed by the Engagement and Coproduction Service Manager) to ensure this workstream is effectively aligned with the overall ARF project strategy and timeline.

Evaluation and Impact
• Lead, as the Greater Manchester system infrastructure, the development and delivery of an end-of-programme learning and evaluation event, currently planned for March – April 2026.
• Contribute to regular reporting cycles and ensure Gaddum’s role in evaluation is clearly communicated to stakeholders and commissioners.
• Act as a lead point of contact for evaluation activities, both locally and nationally, working closely with Ipsos, the national evaluation partner.
• Support system partners to engage meaningfully in the development of the GM Theory of Change, ensuring relevant data and insights are gathered and shared.
• Coordinate data collation and reporting in collaboration with the consortium, supporting the integration of data systems where needed, and ensuring alignment with governance and compliance requirements.

Stakeholder Engagement and Relationships
• Sustain the strong and positive relationships with local authorities, health and care organisations, the VCSE sector, and carers’ networks.
• Provide advice, challenge, and coordination to ensure consistent and inclusive engagement across the partnership.
• Escalate emerging issues or risks to the CEO and consortium where necessary, supporting collaborative problem-solving.

Financial and Contractual Support
• Work closely with Manchester City Council’s finance leads and Gaddum’s internal team to track spend, support monitoring returns, and ensure financial accountability.
• Contract manage and support the appointed creative agency leading on our Shared Lives marketing and communications campaign.
Other key tasks & responsibilities of the role
• Line Management: Supervise the Project Administrator, ensuring they provide effective secretariat responsibilities for the consortium.
• Risk Management: Keep stakeholders well-informed about risks, strategies, and progress. With the consortium, co-design and manage risk register elements, providing rapid escalation of issues to the CEO and consortium, developing solutions where necessary.
• Troubleshooting: Take all reasonable steps to enable system partners to identify barriers and develop solutions.
• Continuous Improvement: Establish and maintain ongoing feedback loops, making necessary adjustments to the project’s approach based on stakeholder input and real-world outcomes.
• Coordination of reporting: Work closely with SCIE and GM ARF stakeholders to ensure data integration and reporting, aligning regional data
with national datasets and performance metrics.
• Contracting and Compliance: Ensure adherence to contracting and compliance requirements, maintaining robust monitoring and reporting systems
• Systems Change Facilitation: Lead on systems change initiatives, ensuring that all project components are aligned with the strategic goals and objectives of the ARF programme.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to a Basic DBS Check.

Position: Head of Fundraising (12-Month Maternity Cover) 

Salary: £36,000 - £38,000 per annum, pension paid at 4% contribution 

Hours: Full time, 37.5 hours p/w

Days of work: Monday – Friday; 9am – 5pm with TOIL-able hours in the evening or weekends when required 

Contract Type: Fixed Term- 12 months maternity cover

Benefits: 

• 6.6 weeks annual leave entitlement (25+8 Bank Holidays) 
• Enhanced sickness pay 
• Monthly independent therapeutic supervision, 
• Take your birthday off 

Location: Snowdrop Project, Castle Green, 7 Castle Street, Sheffield, S3 8LT 

Reporting to: CEO 

Collaborating with: Head of Finance and Resource, Head of Operations 

Direct reports: Communications and Donor Relations Manager, Community Fundraising and Events Manager, oversee 2x Freelance fundraisers

Closing date: Thursday 7th August at 9am

Interview dates: Interviews will be conducted W/C 11th August. 

Start date: October 2025

 Be part of something life-changing.

At Snowdrop Project, we support survivors of modern slavery to recover from their pasts and rebuild their futures. We were the first UK charity to offer long-term, community-based support for survivors—and today, we continue to lead the way in trauma-informed care, advocacy, and reintegration.

Now, we’re looking for a dynamic, innovative and creative Head of Fundraising (Maternity Cover) to help us grow our impact and drive our fundraising efforts to support more survivors of modern slavery.

About the Role

If you're someone who enjoys building and implementing strategic aims, leading with passion and wants to make a real difference in people’s lives, this could be the perfect role for you. 

We are looking for a confident, engaging and collaborative individual to join us as Head of Fundraising (12-month Maternity Cover) and drive our ambitious fundraising plan forwards.  

We are at a pivotal stage of our organisational and fundraising strategy. This role has an exciting responsibility to capture the importance of the work that Snowdrop does and drive forward our ambitious fundraising strategy, focusing on diversifying income streams that sustains and grows our support to survivors. 

You will need to demonstrate excellent interpersonal skills; experience of  fundraising; and the ability to work both independently and collaboratively and prioritise rapidly changing lists of tasks.

We’re a small, supportive team, so you’ll have the chance to shape your own projects, bring your ideas to life, and see the real-world impact of your work. 

What You’ll Be Doing:  

You’ll lead our Fundraising Team and line manage our dynamic and engaged fundraisers, supporting them from planning inspiring activities and events to supporting local fundraisers and volunteers all whilst upholding Snowdrop’s values and fundraising best practice.

• This person will take the lead in delivering the next 12 months of Snowdrop’s fundraising strategy, driving forward strategic development, implementing learning and further developing the fundraising team to deliver on its fundraising ambitions in line with the wider organisational strategy.
• The Head of Fundraising role sits within the Senior Leadership team at Snowdrop and is responsible to contribute to the overall leadership, strategic management and continued development of the organisation
• Leading on creating strategies for attracting new corporate donors and partnerships alongside driving forward our well-established corporate volunteering programme
• This person will work alongside and support Snowdrop’s trusts and grants fundraiser and support on large grant applications where necessary 
• Line management of the Donor Relations and Communications Manager and Community and Events Fundraising Manager, alongside the supervision of two consultants

What We’re Looking For

  We’d love to hear from you if you:

• Have experience in fundraising and leadership
• Are a confident communicator and leader who thrives meeting people and building relationships
• Are proactive, creative, and passionate about our work supporting survivors of modern slavery and exploitation
• Share our values of compassion, empowerment and collaboration

Why Join Us?

• Be part of a pioneering, survivor-focused charity making a real impact
• Work in a supportive, inclusive and values-led organization
• Have the freedom to bring your ideas to life and take ownership of your work
• Join a team that celebrates progress, values growth, and genuinely cares
• Receive a number of benefits including your birthday off and monthly therapeutic sessions

Please see the Job Description document for full details and the Person Specification 

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter which details your suitability for the role (please read the instructions for completing the cover letter carefully) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted based on these.

We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work. 

Applications close on Monday 4th August, 2025 at 9am and interviews will be scheduled for w/c 11th August 2025.

Please note- we will not be working with recruiters for this post. 

POST DETAILS

Post Title: Programme Manager

Location: Belfast/Sligo

Salary: £36,000/€41,400

Hours: Full-time, 36 Hours per week

JOB SUMMARY:

The Programme Manager is a key role in the Rio Ferdinand Foundation’s isle of Ireland team. This post is responsible for managing an exciting new cross-border PEACE Academy programme in Belfast and Sligo, funded by the Special EU Programme Body (SEUPB) PEACEPLUS programme https://www.seupb.eu/

The aim of this new three-year programme, is to deliver and evidence a PEACE Academy pathway of engagement, learning, social action and employability that will inspire young people from communities in Northern Ireland and Ireland to create shared experiences and build a long-term response to sectarianism, racism and hate on a cross community and cross border basis.

KEY DUTIES/RESPONSIBILITIES:

This role will:

§  Establish and develop our new PEACE Academy Programme in partnership with Glentoran FC and Sligo Rovers FC together with a network of grass-root partners, as well as community policing and other strategic stakeholders.

§  Line manage a new programme staff team including 2x Regional Coordinators, a part time Training Lead, part time Monitoring Officer, a part time Admin Officer and a part time Finance Officer as well as sessional staff.

§  Lead and manage a three-year cross border and cross community youth and community development programme engaging Catholic / Nationalist / Republican (CNR), Protestant/ Unionist/ Loyalist (PUL), and newcomer communities.

§  Oversee the development of sessions which utilise youth culture as a platform for personal development, working with your staff team to design, deliver and manage engaging sessions and opportunities utilising music and the creative arts, sport, and digital media.

§  Develop, and oversee the delivery of our youth development pathway across both regions, including twice weekly sessions, workshops, seminars and accredited training pathways, mentoring, cross-border events and initiatives, careers events and pathways with a range of commercial partners, and strategic stakeholder engagement.

§  Quality assure the delivery of sessions and outputs linked to the personal development of young people. 

§  Encourage and support the involvement of volunteers from the local community.

§  Develop positive relationships with key strategic partners involved in the project and ensure links are made and information shared with appropriate agencies.

§  Work closely with our CEO and Director for Ireland & Northern Ireland on the strategic positioning and development of the Foundation and the legacy of the PEACE Academy programme.

§  Work with our Director of Operations to establish and implement a robust monitoring, evaluation and learning framework for the programme with key data capture tools in place from the outset.

§  Be responsible for the delivery of specified targets for the programme through producing regular action plans and work programmes, ensuring that all project planning, monitoring, and evaluation procedures are implemented and adhered to.

§  Ensure all monitoring data is captured and recorded against targets ensuring funder reports are produced and meetings attended as and when required.

§  Ensure all administrative and financial functions of the programme are conducted in accordance with funder requirements

§  Work with our Directors on the financial and wider reporting of the programme as required by our funder.

§  Work with an external monitoring agency to ensure their independent impact evaluation is completed alongside our own internal monitoring.

§  Work with our Director of Development on shaping and implementing a communications strategy for the PEACE Academy.

§  Keep up to date with local and regional trends in sports/arts for social change and work with young people.

§  Actively represent Rio Ferdinand Foundation at working groups, initiatives, and events.

§  Assist and contribute to the on-going development and strategy of the Rio Ferdinand Foundation’s work in Sligo and Belfast as well as across the island of Ireland.

§  Develop and maintain key relationships with partners from across various sectors including, statutory, private, business and third sectors.

OTHER RESPONSIBILITIES

· Work flexibly where appropriate on evening, weekends and during school holidays to ensure full and supportive delivery of the programme.

· Undertake new training to develop work related skills and knowledge

· Undertake any other related responsibilities commensurate with the evolving objectives of the post and the evolution of the Foundation, as may reasonably be requested

· Work with due regard for RFF’s core values and objectives

· Ensure the effective implementation of, and adherence to RFF’s Equal Opportunities, Safeguarding and Health and Safety policies and procedures.

PERSON SPECIFICATION:

Qualifications, Experience, Knowledge & Skills

§  Relevant academic/industry qualifications: e.g. Project Management, Youth Work, Certificate in Community Sports Work (CCSW), Arts Practitioner,  etc.

§  Ideally educated to degree standard or equivalent through experience

§  An appropriate qualification relevant to working with young people

§  Sports, Arts or Digital Media qualification (desirable)

Experience

§  Have at least five years’ experience of working with disaffected young people

§  Have at least three years’ experience of supervising and managing staff

§  A proven track record of forming productive relationships with a wide variety of organisations and individuals from diverse backgrounds and multi-agency co-ordination

§  Planning, delivering, and managing community focused, social inclusion initiatives, ideally working with local authorities, police, sports clubs and youth justice groups

§  Experience of a wide range of communication media and confident in delivering presentations, developing proposals, and writing reports for varied audiences

§  Experience of working on a multi-partner project

§  A good understanding of community engagement projects

§  Experience of campaigns, youth social action programming and event management

§  Experience of managing an SEUPB Programme or similar (desirable)

Knowledge

§  A thorough understanding of government policies and plans for community sport and creative arts, along with relevant opportunities for young people’s development

§  Understanding of the issues facing young people across the island of Ireland

§  A working knowledge and understanding of the barriers to personal development in areas of deprivation

Skills

§  Good numerical and analytical skills

§  Ability to challenge young peoples’ attitudes and beliefs to promote their social and educational needs

§  Supervision of staff, coaches, freelancers, and volunteers

§  Excellent proven negotiation skills

§  Communication skills – to young people, families, project staff, local partners and community stakeholders as well as senior management

§  Ability to work in a confident and flexible manner

§  Ability to initiate, develop and sustain effective relationships with both young people and partners

§  IT literate using MS Office (word, excel, power point, outlook)

§  Coaching skills

§  Clearly demonstrate an ability to build trusting relationships and deliver high quality activities for young people.

§  Excellent communication skills, able to use initiative and manage multiple work loads

§  Proactive, resilient, and able to work well within a close-knit team.

§  Able to identify and share best practice in the community environment

§  Self-starter, used to delivering targets on time to high standards

§  Excellent problem solving and multi-tasking skills

§  Project management skills including report writing and budgeting

§  Confident user of social media platforms - Twitter, Insta, Facebook, Youtube – (desirable)

 Role Requirements

At Rio Ferdinand Foundation, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know.

Please note. Successful applicants for all roles will require an enhanced Access NI or Garda Check

About the role

Whether you're looking for an interim opportunity or a permanent role, we’re interested in hearing from experienced professionals who can hit the ground running and make an immediate impact.

This is an inspiring role for someone who wants to contribute to our success by providing strategic leadership and direction to the fundraising and communications functions supporting the Dementia Adventure business plan and charitable mission and objectives.

Managing a team of five across fundraising, communications, special projects and data management, the successful applicant will lead the development of partnerships and campaigns to raise funds for Dementia Adventure’s unique work to support people with dementia and their carers to have a more active and fulfilled life by getting outdoors and experiencing the benefits of nature. 

You will provide strategic leadership and direction for income generation through various fundraising disciplines and joint fundraising partnerships, ensuring the charity's diversification of funding and financial sustainability. Funding sources include major grantmakers, trusts and foundations, corporate partnerships, challenge events, and an individual giving campaign.

Hand in hand with leading fundraising, you will oversee the Communications team, supporting, developing and monitoring the communications strategy, associated budget, resources, systems, processes and operations. This will involve overseeing and directing a communications plan that promotes the work of Dementia Adventure to a broad range of audiences through various channels and campaigns, while also increasing online and social media presence.

Ideally, we would like the successful applicant to be able to come to the office in Essex at least once a week.

About you
We are looking for someone to join the charity’s Senior Leadership Team who will bring experience from their past successes and provide inspirational strategic leadership and direction to the fundraising and communications functions in support of the Dementia Adventure business plan, charitable mission and objectives. The successful applicant will have a strong, successful track record of fundraising and/or other forms of income generation in the charity sector, including management, with proven experience in meeting financial and non-financial targets. You should be able to build and maintain relationships with key stakeholders, including trusts and grant givers, corporates, major donors and other individuals. In addition, you should possess a strong understanding of marketing and communication principles and practices, as well as digital marketing and social media. You should also be confident in engaging audiences sensitively with real-life stories to demonstrate impact and create a compelling case for support.

Dementia Adventure is an evidence-led, multi-award-winning national charity that helps people living with dementia and their carers enjoy the outdoors, connect with nature, and retain a sense of adventure. We look at what people can do, not what they can’t. Through supported holidays, learning, and tailored support, we promote well-being, inclusion, and resilience through fostering meaningful connections and renewed possibilities.

This new role is an exciting opportunity to drive the growth of Family Fund’s high value giving, helping more families raising a disabled or seriously ill child access the support they need. 

As a key member of the fundraising team, you will play a vital role in securing transformational income from high-net-worth individuals building strong, lasting relationships that fuel our mission and increase our impact.

The role

As Philanthropy Manager, you will shape our philanthropic strategy, develop a new prospect pipeline and secure long-term support from individuals, family foundations, and wealth intermediaries. 

You will work closely with internal stakeholders across the organisation, to identify funding priorities and opportunities for donors. You’ll ensure we develop and deliver a long-term philanthropy strategy, building and managing relationships with wealth managers, private client advisers and networks that can introduce and connect donors to Family Fund. 

You will accurately record prospect and donor activity on our CRM system, maintaining clear pipelines and forecasts, and producing high-quality reports to monitor progress and impact. 

About you

We are looking for someone who is passionate and committed to drive our philanthropy strategy forwards. You will be a brilliant communicator, able to influence and inspire, representing Family Fund externally as a compelling ambassador for our work. You will be results driven with a solid track record securing major gifts from donors and demonstrable success in building new relationships. You will be entrepreneurial and self-starting, with the confidence to build a new programme from the ground up.

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We’re growing our collaborative and ambitious Fundraising Team at Family Fund, with exciting roles that will play a key part in helping us reach more families raising a disabled or seriously ill child.

We’re also recruiting for: 

Corporate Partnerships Manager (New Business) – to build strategic new corporate partnerships that support our mission. 

Community and Volunteering Fundraisers – to drive local engagement and inspire community fundraising.

Each role offers the chance to make a real impact, working alongside passionate colleagues in a values-driven organisation. If you’re looking for a meaningful role where your fundraising expertise can truly change lives, we’d love to hear from you. 

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.

For more information, please read and download the job description.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.

Information

Closing date: 01 August 2025
Interview dates: 22 August 2025

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

MSI seeks a Global Programme & Philanthropy Manager for the WISH2 WACA programme. As part of the project management team, the  Global Programme & Philanthropy Manager (GPPM)  will contribute to the fulfilment of an MSI-led consortium’s mission, taking responsibility for the management of sub-contracts for a number of consortium partners, supporting them to deliver their commitments under the project (including payment by results KPIs), ensuring adherence to donor compliance standards, and the delivery of internal commitments under the project by MSI’s Global Support Office.  In addition, the GPPM will lead project management support for a portfolio of MSI country programmes, working closely with MSI’s Africa team, and WISH2 Country Project Leads supporting consortium KPI monitoring, risk management, work-planning and monitoring. 

In addition, s/he will lead on key pieces of work under the project results verification and learning component that the Evidence & Learning Partner (E&L) has responsibility for, coordinating technical inputs across key thematic areas (e.g. advocacy, social norms, disability inclusion etc…), interacting with technical leadership from within the project, coordinating Technical Working Groups and providing technical leadership where appropriate. 

The role will be based either in London or Dakar.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• Proven ability to liaise effectively with and collaborate with diverse stakeholders, including global, regional, national, local, public, and private partners.
• Excellent skills in communicating evidence, excellent facilitation skills with proven ability to synthesize complex technical component into easy-to-understand briefs or presentation.
• Demonstrated ability to establish and maintain effective relationships across an organisation to achieve mutual objectives and maximise opportunities.
• Excellent verbal presentation skills including experience of presenting to large audiences.
• Exceptional problem-solving abilities and demonstrated confidence in handling difficult situations.
• Excellent people and negotiation skills and ability to work effectively in cross-cultural settings and with a wide variety of stakeholders.
• Demonstrated ability to meet deadlines, perform under pressure and reputation for consistently delivering results to a high standard.
• Fluency in French oral and written communication skills is essential.
• Fluent English oral and written communication skills.
• Good Excel proficiency
• Ability to travel up to 4 weeks a year.

To perform this role, you’ll need the following experience:

• Experience of managing FCDO donor funded projects preferable, or government/institutional donor (multi-country desirable), including project monitoring and reporting against payment deliverables, proactive risk management and escalation (essential)
• Experience in writing and editing reports, or externally facing project information for donors or other external stakeholders (essential)
• Financial management experience including budgeting and budget tracking (essential)
• Demonstrable experience managing complex relationships across organisations and across countries (essential)
• Proven experience working cross-team, generating consensus and support from multiple internal stakeholders and leading people through complex processes (essential)
• Experience in delivering capacity building support and skills development of others in either a technical area or project management skills, in order to meet project deliverables (essential)

Formal education/qualification

• Degree (essential) or Masters (desirable) in related subject (e.g. public health, international development or related field).

Please view the job framework (in English and in French) on our website. 

Location: London, UK (minimum of 2 days per week in the office) or Dakar, Senegal

Full-time: 35 hours a week, Monday to Friday.

Contract type: 12 – 18 month fixed term contract (extension possible dependent on funding).

Salary: £40,000 - £51,000 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.

Salary band: BG 9

Closing date: 30th July 2025 (midnight BST). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply. 

Job title: Fundraising Manager

 Hours of work: 15 hours per week

Salary: £30,226.00 per annum pro rata FTE

Annual leave: 25 days plus bank holidays and birthday leave pro rata

Benefits: Company pension following 3-month probationary period

Contract: Permanent

Location: Hexham

Reporting to: CEO

Northumberland Domestic Abuse Service

NDAS provides support to all victims who have been the subject of domestic abuse/violence, supports them through the criminal justice system and offers relevant advice and assistance, both practical and emotional. 

NDAS empowers victims to make decisions, increase their options, their confidence and safety.  Prevention and awareness raising activities are also delivered across Northumberland and counselling to the children of our service users.

Established in 2003, NDAS has a track record of providing excellent services and is a key member of domestic abuse provision in Northumberland.  We have a secure financial foundation and are looking forward to developing our team to continue to provide essential services in tackling domestic abuse.

 OUR VALUES

Welcoming: We welcome you, whoever you are

Believing and accepting: We believe you, accept you and will not judge you. We do not discriminate

Understanding: We understand what you are experiencing. Our staff are here to listen

Protecting: We make sure you stay safe and will help you to make plans to ensure your safety

Empowering: We help you to find your voice and gain confidence and independence

United: Working with you, and with other local partner organisations, to find the right support

Purpose of the job

 You will be an important member of the Senior Management Team, supporting the CEO to drive income growth. To be successful in this role you will be a strategic thinker who is highly organised, adaptable and flexible, able to inspire campaigns, appeals and experiences to drive income growth across a range of platforms and linking in potential support to the work of NDAS. 

You will form strong working relationships with stakeholders and funders.  You will have strong experience of working with partner agencies, negotiating costs, managing contracts and driving performance to achieve targets.

As Fundraising Manager, you will work closely with the CEO and SMT.  Also attending the Finance Sub-Group meetings that report into the Board.

 Key Accountabilities

1. You will work with the CEO to maintain and implement the Fundraising Strategy.

2. You will develop strategic relationships with funders and stakeholders.

3. You are accountable for the management, performance and reporting on all income strands.

4. You will work with the CEO to produce a bi-monthly Funding Overview report and projected Income Generation Plans for consideration by the Finance Sub-Group and to be reported to the Board

Responsibilities:

 1. Planning, implementing and driving forwards the Fundraising Strategy with a focus on expanding the range and size of income sources.

2. Identify new funding streams from Trusts, Statutory agencies and corporates, and submit funding bids.

3. Manage Individual Giving and Legacies

4. With the CEO produce and maintain an Income Generation Plan with a timeline setting deadlines for the submission of funding applications

5. Work with the CEO and Finance Manager to manage the allocation of costs across the budget and to ensure delivery in line with funding requirements.

6. Work with the SMT to manage and monitor all outcomes associated with each funding stream.

7. Produce funding applications with informative narrative content and robust data

8.   Maintain a monitoring schedule and produce reports in line with funder/stakeholder requirements also with informative narrative content and robust data

9.   Maintain regular communication with funders and potential funders to build strong working relationships and increase funding opportunities

10. Support the CEO in developing strategic and operational plans for the organisation

11. Monitor and collate other outcomes and achievements of the organisation.

12. Attend the SMT and Team Meetings (as needed).

 Other

• Upholding confidentiality at all times with regard to the organisation and its members
• Supporting the evaluation, review and implementation of Northumberland Domestic Abuse Service’s policies and procedures
• Develop productive working relationships with colleagues and stakeholders
• Develop a culture and systems that promote equality and value diversity
• Promote a health and safety culture within the workplace
• Manage personal resources and own professional development
• All information must be maintained in accordance with the Data Protection Act

Undertaking any other duties, the CEO feels appropriate.

Finance & Fundraising Manager Job Description

Finance, Fundraising, Strategy

Role Description

Management of and responsibility for the financial planning, budgeting and administration for all of the charity’s activities and staff. Working with the CEO and Outreach Manager, the role will develop and implement Yada’s financial strategy, engage with supporters, donors, businesses and communities to secure financial support for the charity’s maintenance and growth, whilst seeking new funding opportunities, including writing  grants applications. 

Line Manager: CEO

Hours/Days: 3 days (21 hours)

Salary: £32,166.60 pro rata

Start date: 1st September 2025

Contract: 1 year fixed term, subject to funding

Location: Yada Offices, Worthing 

Key responsibilities:

Overarching responsibilities

• Working with the CEO, have oversight of all financial aspects of the charity

• With the CEO, have responsibility for financial strategy, planning and budgeting, ensuring financial stability of the charity

Financial management 

• Ensure the budget provides for the charity’s objectives

• Work with Bookkeeper to ensure accurate records of income/expenditure (Quickbooks)

• Oversee and manage monthly payroll (Payroo) and pension scheme (NEST)

• Manage relationship with HMRC including Gift Aid claims and prepare donor statements

• To support CEO  with preparation of the annual and fundraising budgets

• Prepare Annual Charity Accounts (cc16a) and manage independent Examination

• Comply with financial policies and procedures

• Manage charity bank accounts and monitor cash reserves and investments

• Process all invoices for payment

Fundraising 

• Develop and implement fundraising strategies

• Build relationships with key donors

• Research and apply for grants

• Monitor funding timelines and write end of grant reports

• Lead on organising fundraising campaigns and events

• Manage donor and supporter data

Other Responsibilities

• To attend monthly team meetings and be an active member in decision making for Yada’s future

• To prepare quarterly reports for Trustee meetings 

•  Other duties from time to time as we may reasonably require

Person Specification: Finance & Fundraising Manager

Essential Criteria

Qualifications

• Degree or equivalent experience in finance, fundraising, business, or related field

Experience

• Proven experience in financial management and budgeting within a charity or non-profit context

• Demonstrable experience in developing and implementing fundraising strategies

• Successful track record of securing funding from grants, donors or other income sources

Skills & Knowledge

• Strong financial literacy, including budget preparation and monitoring

• Knowledge of charity accounting and reporting requirements (e.g., cc16a)

• Proficiency with financial tools such as QuickBooks, Payroo, NEST & Excel

• Understanding of Gift Aid and HMRC compliance

• Excellent communication and interpersonal skills

• Strong writing and storytelling skills, especially for fundraising and reporting

Personal Attributes

• Highly organised with attention to detail

• Strategic thinker with a proactive approach

• Ability to work collaboratively in a small team

• Alignment with Yada’s values and mission

• Able to manage multiple responsibilities and deadlines effectively

Other

• Willingness to work flexibly, including occasional events outside standard hours

• Right to work in the UK

Desirable Criteria

Qualifications

• Recognised financial qualification (e.g., AAT, CIMA) or fundraising certification

Experience

• Experience preparing or supporting audits or independent examinations

• Previous work in a women’s support organisation, social justice, or similar field

• Experience in building relationships with community or business donors and sponsors

• Experience in organising events

Skills & Knowledge

• Knowledge of databases

• Familiarity with charity sector regulations and reporting standards

PLEASE NOTE: THE FINANCE & FUNDRAISING ROLES CAN BE SPLIT FOR THE RIGHT CANDIDATES:

Finance Manager - one day a week

Fundraising Manager - two days a week

How to apply

Please send a CV and cover letter, addressing the job description and person specification, to Helen Moore by midnight on Monday 28th July.

We will be actively interviewing so early applications are advised.

Our community project specialists play a central role in the development and implementation of projects and partnerships at Action Hampshire. You will coordinate the business development of the organisation

Do you want to be part of making a difference to, and supporting, the voluntary, community and social enterprise (VCSE) sector across Hampshire?

Action Hampshire supports and partners with a range of voluntary community and social enterprise organisations, and their communities, to help make great things happen, delivering innovative, impactful, asset-based projects. We support communities to have their voices heard and to take action together. Celebrating diversity and challenge inequalities, we help to build strong, healthy, connected communities.

Our community project specialists play a central role in the development and implementation of projects and partnerships at Action Hampshire. You will coordinate the business development of the organisation, drawing together the expertise of the whole staff team who are highly engaged in business development. You will also act as project sponsor and lead on the delivery of allocated community projects at Action Hampshire, and work with our key stakeholders and partners in your area of specialism.

Help us continue our mission to see thriving communities! We're looking for someone who shares our passion for innovative projects that have lasting impact. Our approach, the Action Hampshire way, is to listen to and support communities to take action, through working with the voluntary, community and social enterprise organisations from those communities. With projects and programmes ranging from cancer prevention, helping people stop smoking, supporting people with energy use and safety, community research and resourcing and amplifying the voluntary sector, there's loads to get involved with. Could you help us secure funding from diverse streams to help us grow this work? You'll be working with a friendly and motivated team, all inputting into the business development. You'll also get to use your expertise across specific projects too.

You’ll bring flexibility and determination to the role as well as the ability build strategic, collaborative relationships and partnerships with a wide range of appropriate stakeholders. Self-motivated and able to work both independently and collaboratively, you will be committed to delivering results in order to solidify Action Hampshire’s reputation as a trusted and impactful deliverer of funded projects and services. You will be committed to Action Hampshire’s values and have an understanding of and an empathy with the culture and values of the VCSE sector. 

We are committed to building an inclusive and diverse workforce. We welcome applications from people from all backgrounds who feel they are suitably qualified for the position. 

Purpose of the role

To deliver and develop the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, predominantly within Northern General Hospital, Sheffield but also in other hospital settings or Trusts as required. 

To have a visible physical presence within the Trust and become embedded into clinical teams focussing on the major trauma pathways.

To work closely with those impacted by catastrophic injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating early access to legal support to aid rehabilitation.

To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by catastrophic injury. 

To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.

Key responsibilities 

The post holder’s primary duties and responsibilities are as follows: 

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury. 

• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support. 

• Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery. 

• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements. 

• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports. 

• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support. 

• Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy. 

• Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff. 

• Identify and support the recruitment and supervision of Day One volunteers, where appropriate. 

• Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region. 

• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed. 

• Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise. 

• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. 

• Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training. 

How to apply 

Please upload your CV, and answer a couple of screening questions, demonstrating how you meet the criteria and outlining why you’re interested in the role.

If you have any questions about the role, or you would like an informal chat with the Services Manager, refer to the attached recruitment pack for full contact details and further information on the role.

Closing date: 5pm Tuesday 22nd July 2025
First stage virtual interviews: 28th July 2025
Second stage in-person interviews: W/C 4th August 2025

CRM Product Manager 

Contract type: Permanent – 35 hours per week 

Location: London, United Kingdom.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. 
 

Salary: £57,415 - £60,436 per year with excellent benefits

Change starts with water. Change starts with you. 

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. 

About WaterAid 

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. 

About the team 

The CRM Product Team at WaterAid UK drives data-led fundraising and campaigning by collaborating across departments to ensure our Dynamics365 CRM system meets business needs. 

About the role 

As our CRM Product Manager, you will define and deliver a visionary CRM strategy that empowers WaterAid’s fundraising success, working closely with technical teams, fundraising stakeholders, and global partners to drive sustainable change. 

In this role, you will: 

• Set and lead the CRM vision for WaterAid UK and work with international colleagues on a global CRM strategy. 
• Define and own the CRM roadmap, aligning it with strategic priorities and ensuring a well-managed product backlog and measurable outcomes. 
• Lead and develop the CRM Product team, fostering a high-performing culture and delivering a best-in-class platform for fundraising operations. 
• Act as a trusted advisor, championing CRM benefits and ensuring the platform supports income growth across key fundraising channels. 
• Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

Requirements

To be successful, you will need: 

• Proven experience with Microsoft Dynamics or other enterprise CRM platforms, and a clear understanding of how CRM drives fundraising strategy. 
• Strong business and systems analysis skills, including the ability to write effective user stories and translate requirements into actionable solutions. 
• Demonstrated ability to lead and motivate teams through technology transformation, with experience in stakeholder management and navigating change. 
• Excellent communication and negotiation skills, with the ability to work across diverse cultures and manage supplier relationships and budgets effectively. 

Although not essential, we’d prefer you to have: 

• Knowledge of fundraising-specific CRM services such as GiftAid, Direct Debits, BACs, event and supporter management. 
• Experience with extract, transform and load (ETL) processes, particularly handling large batch data operations. 
• Hands-on experience developing solutions within Microsoft Dynamics CRM. 

Closing date: Applications close 12:00pm UK time on the 25th of July. Interviews are expected to take place 04 of August 2025.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. 

Preemployment screening : To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All preemployment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. 

Our benefits: 

• 36 days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5 days’ annual leave 
• Employer pension contribution up to 10 % 
• Flexible and hybridworking arrangements 
• Season ticket loan 
• Free annual eye tests 
• Give As You Earn charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

Our global commitment:

Our People Promise – We work with passion and focus so everyone, everywhere can access clean water, decent toilets and good hygiene. WaterAid is a place of purpose, wellbeing and shared responsibility where all voices are valued. 

Equal opportunities – We are an equalopportunity, disabilityconfident employer. We welcome applications from people of all backgrounds, beliefs and ways of life. 

Safeguarding – We have a zerotolerance approach to any form of abuse or exploitation and carry out background checks on all prospective employees. 

Together, we’ll change the world through water.

Join us and be part of the change !

Join us as our Corporate Partnerships Officer (New Business) at Diabetes UK. 

Are you passionate about making a real difference? We have an exciting opportunity for a supportive team member with a knack of engaging prospects and securing wins.

You will play a key role in prospecting new business opportunities, cultivating relationships and securing new partners. We’re looking for a team player that is happy to show initiative and lead on some exciting revenue streams for Diabetes UK. Someone who can spot new ways to maximise income and work collaboratively with the wider team to support on high value opportunities.

Join us and be part of something truly transformative. Together, we can raise vital funds in support of people living with, and at risk of diabetes.

For further information about the role please refer to the job description at the end of the page. 

Diabetes UK is committed to fundraise in a way that is legal, open, honest and respectful and expects all staff and volunteers to share this commitment. We are registered with the Fundraising Regulator and you will be expected to adhere to the Code of Fundraising Practice.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role. 

The Vacancy

Job Title: Store Manager

Location: Burnley

Salary: £24,375.00 per annum

Weekly Hours: 37.5

Reference: YMC1103608

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Burnley store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.  

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

KEY DETAILS

DISCLAIMER: THERE IS AN OCCUPATIONAL REQUIREMENT FOR THIS POST HOLDER TO BE A CHRISTIAN. See section below for more information. 

Refer to document attached (visible once you click 'Apply'). 

Job title: Operations Manager 

Hours: 37.5 hours per week (Flexible schedule across at least 4 days, core hours from 9:00 am to 6:00 pm) with occasional need to work out of hours.

Salary: £32,400 to £36,000 depending on experience

Contract: 12 months with potential/possibility of extension

Reports to: Church Leadership Team (Ministers and Trustees)

Location: Westbourne Grove Church, London W11 (Please note that the nature of the role means that hybrid working is not an option)

Closing date and how to apply:

8.30am on Friday 18th July 2025.

FOR TERMS AND CONDITIONS, HOW TO APPLY AND COVER LETTER INFO, SEE DOCUMENT ATTACHED. 

Other essential information: You must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. The Trustees are willing to consider sponsoring a visa for this role.

ABOUT THE CHURCH

We welcome everyone to join with us in discovering Jesus and sharing God’s love, especially by caring for those in need.

Located in a multicultural and socioeconomically diverse neighbourhood, the church actively promotes inclusion, stands against racism and discrimination, and is an equal opportunity employer. 

OUR ETHOS – GUIDING VALUES AND IDEALS

We believe that God is loving, good and just, and chooses to reveal himself to us! He made humans in his image, so we’re designed to live in relationship with him and with each other in community. The world is currently not as God wants, and his plan is to renew the whole of creation. He invites and calls us to the privilege of working with him on this mission.

With this in mind, we want to reflect God’s love and character in our values and actions.

OUR VALUES

• We value growing in relationship with God in a wide variety of ways - welcoming questions and doubts as vital parts of learning and growing. We long for people to know Jesus and follow Him.
• We build relationships on love, compassion, and mutual respect.
• We treat everyone with kindness and dignity, caring especially for those in need, and seeking justice and reconciliation.
• We seek to reflect God’s generosity, integrity and honesty in business.
• We share our beautiful building with the local community and offer a place of belonging, hope, and participation.
• We believe leadership is servant-hearted, and all are encouraged to take part.
• We seek to express encouragement, forgiveness, and lasting hope.

OUR WORK AND MISSION

Our church activities flow out of our community's passions and interests, aiming to embody God's character in all we do.

OPERATIONS MANAGER - ROLE RESPONSIBILITIES

The Operations Manager is a key support for the church’s leadership and heads the staff team providing management over key operational and missional areas of the church’s activities.

This leadership role supports the ethos and ministries of the church and its mission to be a church for the community - discovering Jesus, sharing God’s love, and caring for those in need.

A vital aim for our church’s work in the local community is that our staff relationships, our Venue ministry, our Christian hospitality and how we use and share our building should all reflect God’s character - showing compassion, generosity, and kindness.

The role has a lot of different components, so we’re looking for someone who sees all aspects of this job as an expression of the church’s mission to proclaim the Good News and will facilitate and serve the congregation, the staff and the volunteer teams as they creatively explore ways to express our Christian ethos through the life and ministries of the church. This therefore requires that they are someone who has a mature Christian faith.

They will need to be a “servant“ leader who is mentally agile, energetic, able to schedule and prioritise, a good delegator, a team player, a quick learner and capable of taking initiatives, with a healthy understanding of self-care - we’re not looking for a “hero”, but someone who can work sustainability.

Leadership:

• Work closely with the church leadership team to support the trustees, staff and congregation in the development of church vision, ethos, mission and ministries.
• Create a positive, Christian work environment, and cultivate supportive team working relationships and working practices that align with the church’s mission.
• Lead the staff team, providing effective leadership, management, administration, recruitment, and staff development. Facilitate the team as they represent the church’s values in the day-to-day open house ministries of the church.
• The Operations Manager must be able to represent the church and the church’s Christian ethos in the absence of the Minister.

Building Management:

• Support and develop initiatives that enable every aspect of the building's use, welcome and presentation to be missional.
• Provide effective management, administration, organisation, maintenance, and development of the WGC church buildings and equipment.
• Coordinate with the Estate Manager to develop long-term maintenance plans for the common parts areas of the building.
• Provide the Trustees with regular building management reports.

Compliance and Legal Administration:

Provide effective management, administration, organisation, and compliance with UK laws, for:

• The maintenance of a safe and healthy working environment.
• Safeguarding, equality and inclusion.
• HR matters including safe recruitment, induction, training and employee development.
• GDPR
• Matters relating to Westbourne Grove CIO charity’s Trust Deeds, Constitution and Church Rules, and leasehold responsibilities.
• Requirements as a registered charity (CIO) including timely submission of reports to the Charity Commission.
• Develop and implement policies, risk assessments and safe working procedures and keep them regularly updated and reviewed. Ensure policies and safe working practices are adhered to.
• Provide adequate information, training and supervision to ensure employees and volunteers are competent to do their work.
• Lead in communications with the freeholder, the management company, the estate manager, and church tenants. Oversee any necessary legal input for decision-making and work closely with the WGC Trustees, and external organisations on decisions relating to the common parts of the building.
• Keep administrative records. Provide reports for the Trustees.

Administrative Services and Support:

• Provide administrative support for the Ministers. Develop and maintain administrative, organisational, communications systems and record keeping procedures for the church’s general administration. Maintain membership and constitutional records.
• Administrate the church's IT infrastructure, broadband, phone systems, and utilities accounts and ensure they meet the operational needs of the building and its ministries.
• Assist the Venue Manager to develop and maintain suitable and effective systems, strategy, pricing, communications, contract management, staffing and customer relations.
• Develop the church’s visibility and profile in the community using the church’s website, social media, ArtSpace, and missional displays and exhibitions, ensuring these align with the church’s ethos and mission.

Financial Oversight:

• Oversee provision of financial management information to Leadership team and Trustees, including budgeting, salaries, financial reports, end-of-year statements. Support them in developing financial strategies and policies.
• Oversee the accurate functioning of church financial systems, controls and procedures. Monitor and administrate reserves and investments.
• Ensure WGC's financial practices comply with UK charity regulations. Assist with the filing of the accounts and annual report to the Charity Commission.

Provide financial oversight, management, and support for:

• Venue ministry finances, pricing and strategy
• Finance Administration - ensure all financial records, payroll, pension administration, invoices, and reports are accurate and timely. Authorise payments.
• Manage the buildings budget including liaising with the Estate Manager regarding common parts expenditure.
• Financial interactions with lease and licence holders including new leases, rent reviews, break clauses and lease renewals, insurance contributions.

PERSON SPECIFICATION

Essential Personal Skills and Characteristics:

• A practising Evangelical Christian - Pastoral skills: able to mentor, and support in prayer.
• Leadership and team building: Ability to lead with a servant heart, to encourage, enable and enthuse team members. Emotionally intelligent and resilient. Skilled at delegating. Has the wisdom and confidence needed to handle conflict. Reliable and consistent, creating a stable and secure environment.
• Problem solving: Strong management and administration skills. Strong organisational, strategic, analytical, and problem-solving abilities. Able to think clearly, creatively and collaboratively.
• Attention to detail
• Time-management
• Sound judgement and decision making across many fields of work. Awareness of when wider consultation or authorisation is required.
• Excellent communication skills and interpersonal skills with a wide range of people.
• Flexible and Confident: Works well under stress, supports others when working under pressure. Good at multitasking and responding to the unexpected. Comfortable to work alone and as part of a team. Can-do attitude and open to input from others. Keen to develop existing skills and learn new ones.
• People skills: builds relationships with colleagues. Develops a culture that demonstrates the Biblical “one-another’s” and celebrates life together. Earns trust, able to maintain confidentiality. Speaks truthfully and kindly, takes responsibility, and apologises for their mistakes. Gives and receives constructive feedback lovingly, honestly and humbly. Invests in the development of others. Sensitive to cultural differences and behaves respectfully and appropriately in a multicultural team.
• Committed to excellence to serve Jesus, WGC and those we reach out to. Seeing projects through to completion.
• Self-motivated: pro-active in developing new initiatives and inspiring others. A desire for personal development and willingness to learn and grow.

PREFERRED WORK EXPERIENCE

Candidates should be able to demonstrate either experience in the following areas of responsibility and/or the skills needed to carry out these responsibilities.

Preferred leadership experience – preferably in a church or other Christian organisation:

• The ability to contribute to the management decision making process.
• Understanding of the church and charitable sector.
• Leading and managing projects of a diverse and complex nature in a team-oriented workplace and of delivering operational excellence in challenging environments.
• Leading and creating effective teams and of working co-operatively and collaboratively with others. Experience in delegating effectively.

Other preferred areas of experience, skill and understanding:

• Operations and building management.
• Administrative and operational support,
• Human Resources, including employment laws, practices, and administration.
• Charity compliance, legal compliance with leases, tenancy agreements and customer contracts.
• General church administration, organisation and communications.
• UK Health and Safety regulations and compliance including writing and implementing policies, risk assessments and procedures.
• Safeguarding administration and understanding of training requirements at a team leadership level.
• Oversight of finances and managing budgets. Understanding of financial management systems - able to interpret and define financial reports.
• Venue management.
• Technical experience required for effective team working, including email, online meeting forums, and shared calendars and drives. Proficient in the use of Office 365 suite including Word and Excel.
• Experience in the use of websites and social media platforms such as Instagram and Facebook to promote public awareness. Experience in the use of Square Space, Canva, Photoshop, Illustrator, to produce website and social media content, and for graphic design of posters, church displays and exhibition materials.
• Education: Bachelor’s degree or equivalent experience in the work environment.
• Holds a UK driving licence.

This job description outlines the key areas of responsibility for the Operations Manager role but is not exhaustive. It may evolve based on the church's changing needs and the skills and interests of the appointed candidate. Regular reviews will take place to ensure the role remains aligned with the church’s vision and mission.

EQUALITY, DIVERSITY AND INCLUSION

Westbourne Grove Church is a Christian Charity committed to equal opportunities
and is an ‘equal opportunities’ employer within the parameters of its ethos and values. We make employment decisions by matching the church’s needs with the skills and experience of candidates.

We want all staff members, despite their differences, to know that they are welcomed, respected and included at WGC, able to do their jobs free of discrimination.

As a Christian community we operate according to the principles of our faith and therefore reserve the right to recruit Christians with an understanding of Christian values and support for the church ethos where there is an Occupational Requirement to do so.

Occupational Requirement:
In accordance with schedule 9 of the 2010 Equality Act, the church considers that there is currently an occupational requirement for the holder of Operations Manager role to be:

A mature practising Evangelical Christian: with a personal faith in Jesus Christ, of godly character, committed to personal growth, a worshipper with a passion for God’s Kingdom; a person of prayer, with good knowledge of and respect for the Bible as God’s inspired word; able to apply biblical principles to working life and showing evidence of calling to the role.

They need to:

Be an active member of Westbourne Grove Church.

Understand, be in agreement with, and be happy to promote the ethos, vision and practices of Westbourne Grove Church.

Be willing to accept and abide by the WGC Ethos Statement and Statements of Faith and to work in accordance with the WGC Constitution and Rules.

This Occupational Requirement is in place to:
Provide pastoral and prayer support, missional direction and Christian leadership to the staff team.

Protect our strong Christian ethos and values and to ensure that these are demonstrated in the work and practices of the staff team.

Ensure: that the requirements of the Church Constitution and Rules are followed in all the church practices; that our charitable objective of advancing the Christian faith is understood and carried out by the staff team.

Ensure that the church building is used to its full missional potential so that the local community and visitors encounter something of the life and presence of God.

If you require reasonable adjustments in order to carry out the role or attend an interview at WGC due to a disability, caring responsibilities, or any other reason, please let us know when you apply. Thank you.

TERMS AND CONDITIONS AND HOW TO APPLY

The role is full time (37.5 hours / week - flexible schedule across at least 4 days, core hours from 9:00 am to 6:00 pm) with occasional need to work out of hours.
Please note that the nature of the role means that hybrid working is not an option.

Salary £32,400 to £36,000 depending on the competencies and experience of the successful candidate. The package also includes 28 days’ leave + Bank Holidays, and a workplace pension (with 4% employer contribution) following the successful completion of probation.

In line with our safer recruitment policy, the successful candidate will have to undertake a DBS check and all those invited to interview will be required to complete a declaration of suitability and provide references. References will be taken up prior to appointment.

Please note that you must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. The Trustees are willing to consider sponsoring a visa for this role.

Please send your CV and a cover letter of no more than 2 pages please - to Charlotte Thackery, Operations Manager (email found on doc attached) by 8,30am on Friday 18th July 2025.

Your cover letter should include:

1. Why you would like to work at WGC generally and this role specifically;

2. Why you think your skills and experience make you a good candidate for this role;

3. Describe how your Christian faith informs your life and actions

4. When you could start the job if you were to be offered it.

Shortlisted candidates will be asked to record a 1-minute video of themselves addressing a particular prompt. The highest performing candidates will be called for an interview with members of the WGC team.

Whilst we appreciate the time and effort that has gone into your application we can only correspond with short-listed candidates. If you have not heard from us by 04 August 2025 then your application was unsuccessful. We are looking forward to hearing from you.

Thank you.