• Are you looking for volunteer roles ?

    Go to volunteering section

12

Call specialist jobs in cambridge

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 3 days
We Are Purposeful, Remote
$90,000 - $105,000 per year
The Communications Director will be at the heart of shaping and delivering a bold comms strategy aligned with our mission, vision and growth
Posted 1 week ago
Closing in 5 days
Peaches Womb Cancer Trust, Remote
£25,000 - £35,000 per year
Peaches is a national charity working to improve the lives of everyone affected by womb cancer. We need you to help us spread the word.
Posted 5 days ago Apply Now
Closing today at 11:31
Help for Heroes, Remote
£36,880 - £41,439 per year
Trusts and Grants Manager
Posted 1 week ago
Closing in 3 days
Camp Jojo, Remote
£17.50 per hour
Small/Medium Disability charity seeking Volunteer Manager to recruit, co-ordinate, train & support a team of volunteers at Camp Jojo Cumbria
Posted 1 week ago Apply Now
Closing in 3 days
Camp Jojo, Remote
£20.00 per hour
Small/Medium Disability charity seeks Operations Manager to co-ordinate expansion and family engagement at a second site (Cumbria).
Posted 1 week ago Apply Now
Closing in 3 days
National Ugly Mugs (charity), Remote
£32,000 per year (£40,000 FTE)
Posted 2 weeks ago Apply Now
Page 1 of 1
Remote
Up to £22886 per annum
Full-time
Contract (6 months)
Job description

Customer Service Adviser (Race for Life)
Salary: £22,866 plus benefits
Reports to: Supporter Services Team Lead
Directorate: Marketing, Fundraising & Engagement
Contract: 6-Month Fixed Term Contract, starting January 12th 2026
Hours: Full-time, 35 hours per week (between 8am - 8pm, 10 days within 14, including 2 weekends in 6)
Location: Home-based (Anywhere in the UK)


Please note: Home-based applicants will need to cover their own travel to Oxford when required. For the duration of this contract this will only be once at the beginning of the contract to collect your laptop and meet the team.

Closing Date: November 2 2025 23:55


This vacancy may close earlier if a high volume of applications is received therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.

Visa Sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment Process: Initial 1-hour virtual group session to be held w/c 17th November. Your chance to find out more about the role, meet some of the team and take part in a short group exercise based on customer service.

Final 1 on 1 Teams interview approx. 45 minutes to be held w/c 24th November

About the Role

At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Race for Life team.

In this role, you will engage directly with our supporters, providing excellent, solution-focused customer support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction.

This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. If you thrive within a busy customer service role and can demonstrate the ability to inspire and motivate our supporters, we would love to hear from you

In return we can offer you; Generous Leave: 25 days holiday plus flexible bank holidays (pro-rata). Career Growth: Access to learning, development opportunities, and career progression.

You'll be given full training and support in the form of online workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things Race for Life.

This is your chance to join a supportive, dynamic, and purpose-driven work environment where your contributions make a real impact.

What You'll Be Doing

  • Providing personalised, solution-focused customer support and advice to all supporters via inbound and outbound calls, emails, live chat, and social media.

  • Listening carefully to supporters' needs, understanding their experiences, and responding with empathy, patience, and professionalism.

  • Using interactions and engagement to promote CRUK campaigns, products, and services.

  • Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services.

  • Maximising fundraising opportunities and supporter engagement.

  • Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations.

Skills & Experience Required

  • Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively.

  • High level of confidence in phone communication and call control, ideally through experience within a call or contact centre.

  • Experience working collaboratively within a team

  • Strong writing skills, with the ability to create professional emails and correspondence.

  • Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously

  • Excellent attention to detail, accuracy, and ability to retain information.

  • Ability to work independently after induction, self-managing tasks and priorities.

  • Comfortable working to targets, with a proactive and self-motivated approach.

Our Values

We expect our employees to embody our values:

  • Bold: Act with ambition, courage, and determination.

  • Credible: Act with rigour and professionalism.

  • Human: Have a positive impact on people.

  • Together: Act inclusively and collaboratively.

How to Apply

We operate an anonymised shortlisting process to support equality, diversity, and inclusion. CVs are required but will not be reviewed until you are invited for interview; instead, please complete the online application work history section.

For questions about this role or adjustments to the recruitment process, contact or call 020 3469 8400.

Follow us on LinkedIn, Facebook, Instagram, X, and YouTube for updates on our work and careers.

Posted by
Cancer Research UK View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 27 October 2025
Closing date: 02 November 2025 at 10:02
Job ref: R032253
Tags: Advice / Information