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London, Greater London (Hybrid)
£30,000 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Central London Samaritans is the biggest of Samaritans branches. Situated in the heart of London, 400 volunteers deliver the Samaritans service round the clock, every day of the year providing support for anyone struggling to cope. Assisted by a small staff team, volunteers manage over 100,000 calls a year, 4,500 face to face visits at branch and respond to over 10,000 email and text contacts.
Central London Samaritans was the founding branch of the Samaritans movement and has a rich history which began in the crypt of St Stephen Walbrook over 70 years ago.
The role of the Volunteer Coordinator is an integral part of branch operations and is the key office role that ensures the branch operates a 24/7 rota, 365 days a year. The post holder is key to ensuring a fit for rota and volunteer support system at CLS.
Main responsibilities and duties
- Keep abreast of volunteering best practice provided by Central Charity and ensuring all required risk assessments are carried out
- Administer and coordinate the rota of volunteers covering every day of the year to ensure the Central London Samaritans operates a 24/7 service for callers. This includes reviewing shift volunteer numbers to ensure volunteers are available for callers in line with national guidance
- Administer new volunteers onto the database and support the placement of new volunteers (New Samaritans) onto shifts
- Provide the volunteer Directorate with accurate information as required by the volunteer Directorate to effectively manage the branch rota
- Support the volunteer Directorate to identify and resolve volunteering issues and work with the Directors to support the management of volunteer engagement and retention; offer first line support that signposts queries and concerns from volunteers
- Support the volunteer Directorate to identify volunteers for other roles including Shift Leader
- Support the volunteer Directorate and signpost volunteers needing to take a ‘Leave of Absence’ to the relevant Director / team. Administer the ‘Leave of Absence’
- Support the volunteer Directorate to organise and resource the recruitment and training of new Shift Leaders
- Oversee and administer the implementation of a volunteer management database at the branch and maintain the database with accurate and up to date information in line with the data protection act
- Provide statistical information to the senior volunteer management team and Centre Management
This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time-to-time in light of changing circumstances and in consultation with the jobholder.
Hours of work
The basic hours are 35 hours per week. Within these hours, there may be a need to work some evenings and weekend days, so flexibility is essential. The core responsibilities and duties should be carried out during weekdays.
The amount of out of hours work will be agreed with the Head of Branch Operations on an ongoing basis. Toil (time off in lieu) will be allowed in agreement with the Head of Branch Operations and in line with the current European Working Time Directive.
Limitations
This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time-to-time in the lights of changing circumstances and in consultation with the job- holder.
The job-holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Head of Branch Operations, who has discretion to delegate authority to the job-holder and to withdraw it.
Equal Opportunities Policy
Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.
Posted by
Posted on: 13 January 2026
Closing date: 11 February 2026 at 10:49
Job ref: VC/HBO2026/J1
Tags: Administration, Volunteering Management, Compliance / Quality, CRM, Database Management, Information Management, Internal communication
The client requests no contact from agencies or media sales.
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Kensington, Greater London (On-site)
South Kensington, Greater London
SW7, London
£27,675 – £28,550 per annum, depending on experience and qualifications.
Full-time
Permanent
Job description
The Royal Geographical Society (with the Institute of British Geographers) is seeking to appoint a Front of House Receptionist.
Front of House Receptionist
Department: Finance and Services
Responsible to: Facilities Manager
Location: South Kensington, London SW7.
Hours: Full Time. 35-hour working week
Contract: Permanent
Salary: £27,675 – £28,550 per annum depending on experience and qualifications.
About Us:
The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.
About You and the Role
The Front of House Receptionist will help deliver the provision of an efficient and welcoming service as the first point of contact with the Society, together with other administrative duties in support of the Facilities teams operation of the premises and the efficient use of its rooms.
More than 150,000 visitors come through the Society’s doors each year to enjoy both the Society’s own resources and activities, and the events of a wide variety of not for profit and commercial organisations who hire the 750 seat Ondaatje Theatre and other of the Society’s fine rooms. The Front of House Receptionist is the vital first point of contact for callers, visitors, members, staff, and tenants, as well as undertaking administrative duties in support of the Facilities team operation of the premises and the efficient use of its rooms.
The Front of House Receptionists work as a flexible team. They complement each other and support the wider team in both event management and operation. The post requires a broad knowledge of the Society’s activities in general, plus a more detailed understanding of the work handled by the various departments of the Society, and its tenants. Close attention to the weekly programme of activities is critical, together with awareness of unpublicised activities and of future events.
Key Responsibilities:
- Reception
- Ensuring that Reception is always staffed between 9.00am and 5:30pm on weekdays, in conjunction with the fellow Front of House Receptionist on duty and other members of the Facilities team.
- Receiving visitors to the Society arriving at Reception, ensuring that security procedures are followed, and directing them as necessary to the appropriate rooms. Assisting visitors with enquiries and requests; calling on the appropriate members of staff when necessary.
- Event support
- Supporting Society and external events outside of normal working hours involving either early morning starts or late evening finishes. Duties will include welcoming and supporting external event organisers to ensure that the Society delivers a high quality of service to its customers. Overtime will be paid for these additional hours, and sufficient notice will be provided
- Handling of enquiries and recording bookings for the Society’s own meetings and events on the events database.
- Switchboard
- Operating the telephone switchboard, receiving, and disseminating calls helpfully, quickly, and efficiently.
- Administration
- Recording new staff, tenants, and volunteers onto all relevant contact lists.
- Ensuring that the Society’s Safety Policy is read and understood, and all relevant contact details are recorded on the contact database.
- Post duties
- Sorting and franking the external post in an accurate and timely manner for the daily collection.
- Managing the franking machine via the supplier to ensure the unit is supplied with sufficient credit, supplies and the ordering of supplies
- Other
- Act as First Aider. Training will be provided. Dealing with First Aid incidents. Deputising for the building First Aid Coordinator to always ensure an adequate corps of certified First Aiders, liaising on training and maintaining first aid kits throughout the building including the reordering of supplies.
- Act as Fire Warden. Training will be provided. Deputising for the Fire Incident Coordinator to always ensure an adequate corps of certified Fire Wardens. Undertaking weekly building checks ensuring compliance with fire safety.
Salary and Benefits:
This is a full time, permanent contract. The salary range for this post is £27,675-£28,550 per annum, pro rata depending on experience and qualifications. The post is based in Kensington, London.
There are a range of benefits at the Society which include the following:
- 35-hour working week with core working hours between 10.00am and 4.00pm.
- 25 days annual leave per annum, pro rata, plus public bank holidays.
- Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
- Pension scheme - 3% employee, 7.5% employer.
- Group Life Assurance at four-times basic annual salary.
- Corporate eye care vouchers.
- Cycle to work scheme.
- Free 24-hour Employee Assistance helpline with available counselling support.
Applications must be received by 9.30am on Friday 6 February.
Interviews are planned to take place in the week commencing 16 February.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Society aims to be an equal opportunities employer.
Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.
No agencies please.
Posted by
Posted on: 19 January 2026
Closing date: 06 February 2026 at 23:30
Job ref: 168124_HRRGS
Tags: Administration, Advice / Information, Customer Service, Operations, Commercial, Compliance / Quality, CRM, Customer support, Data Entry, Education, Engagement / Outreach, Health and Safety, Monitoring and Evaluation, Office Management, Partnerships, Events / Activities
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