17 Caller support coordinator jobs

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Top job
Brent Centre for Young People
Greater London
£24,000 - £27,000 per year
The Brent Centre for Young People is looking for a dynamic person to join its Clinical Administration Team.

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RoadPeace
Brixton
£25,161 - £27,408 per year
To co-ordinate & support the delivery of emotional support & practical information to road crash victims via the RoadPeace helpline
Home-Start East Sussex
Multiple Locations
NJC scale 3/4 currently £19,312-£21,748 FTE
World Cancer Research Fund
London
£20,000 - £23,000 per year
An exciting opportunity for a Supporter Services Assistant has arisen at World Cancer Research Fund (WCRF).
Cruse Bereavement Support
Birmingham
FTE £17,690.40 per year
Ethical Legal Services Ltd
Remote
£20,020 per year
We have an exciting opportunity for someone with excellent communication skills to join a social enterprise on an NHS-funded advice project.
Richmond Fellowship
Leicester, Leicester
£17,549.00 per annum + excellent benefits
Page 1 of 2
NW5, London
£24,279 plus £1500 LW, total £25,779 pa FTE
Permanent, Full-time
Job description

Music, it’s in our DNA. We use the power of music to enrich the lives of people affected by life limiting illness, isolation or disability and we are the largest music therapy charity in the UK. We are Nordoff Robbins Music Therapy.  Let’s face it, the last 18 months have been incredibly trying.  Charities including ours have found themselves in a whole new world, providing services virtually as well as in person where possible.  But we have thrived on these challenges, and our two London centres are now fully open and Nordoff Robbins is now looking for a Music Services Administrator to support our music therapists and to help us reach more people across the UK through the power of music.

We are NR

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together and collectively come to work with strong backs, soft fronts and wild hearts, we could be your next team.

Are you NR?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

What we need:

Music Services is the delivery arm of Nordoff Robbins and encompasses the provision of music therapy and related activities including education, training and research. The Music Services Administrator will work  closely with the Regional Manager and alongside other Music Services Administrators/Assistants to ensure that the admin function is well run, organised, efficient and effective, and that clients, visitors and callers have a positive experience when they spend time with us. This role will also provide effective cover of our reception areas as and when required. Many of our visitors and clients lead challenging lives and include vulnerable children and adults. This role is therefore subject to a basic DBS check.

We are also looking for you to:

  • Be a confident, clear, honest communicator, able to speak to a variety of internal and external stakeholders
  • Have a collaborative work ethic and ability to engage positively with all stakeholders 
  • Have a professional approach and ability to work without close supervision 
  • Produce work with accuracy, diligence and attention to detail 
  • Effectively use Microsoft Office (Outlook, Word, Excel)
  • Be mission led and values driven, putting the client front and centre of what we do
  • Be flexible, adaptable, proactive, thoughtful, decisive and recognise opportunities for improvements and share these with the team

What we offer:

3 best things about the job (in our humble opinion)

  • You will be on the front line working with our clients, therapists and in our two London bases seeing and contributing to our wonderful work
  • You will be fully supported as you learn and develop in the role and able to learn from very experienced colleagues
  • You will get to work with all areas of the organisation, especially the fundraising and communications team, and have the opportunity to support at our award winning events.

Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity and especially music therapists to help bring awareness of our mission, vision and achievements to the world.

A salary of £24,279 plus £1500 LW, total £25,779 pa FTE

Pension scheme

31 days annual leave (pro rata)

Currently hybrid working (mix of office based in our North London office and home working)

Salary sacrifice benefits including cycle to work

A true People First charity with training and career development at our core

An inclusive culture – and lots of music!

We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE

To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students

Additional documents
Job Description (.pdf)
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More about Nordoff Robbins
About
Nordoff Robbins

Beginning with the pioneering work of pianist Paul Nordoff and special education teacher Clive Robbins 50 years ago, we are dedicated to bringi... Read more

Posted on: 24 November 2021
Closing date: 10 December 2021
Tags: Admin

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