Campaign communications volunteer intern volunteer roles

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer servise 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Do you live in Wales and want to gain valuable skills, have new experiences, and support vulnerable people? We are offering 1 young person aged 18–25 the opportunity to volunteer with the Portuguese Red Cross in Guimarães, Portugal.

The Portuguese Red Cross in Guimarães supports the local community through a wide range of voluntary activities focused on social inclusion, education, health, and youth engagement.

Volunteers will be involved in several impactful projects, including:

• Supporting elderly people through digital inclusion and companionship
• Promoting healthy lifestyles and safety awareness among children and teenagers
• Assisting in shelters for homeless individuals and long-term care patients
• Organising creative and educational activities in schools, hospitals, and foster homes
• Helping with social media, fundraising, and community events.

Volunteers will stay in a shared house near the city centre, just a short walk from the Red Cross headquarters. The house includes shared bedrooms, a kitchen, living room, bathrooms, and a terrace. Volunteering hours will not exceed 35 hours per week, and volunteers are entitled to two consecutive days of rest. While most weekends are free, occasional weekend activities may take place.

This is a fantastic opportunity to explore your interests, develop new skills, and make a difference in a vibrant and historic city. For more details on the role and the projects available, please refer to the full role description. The most important thing we want to see is your motivation for this placement! These are fully funded placements, with return flights, accommodation and health insurance covered - volunteers receive a small monthly stipend for living expenses.

Please note that only young people based in Wales can apply for this role, as it is Taith funded. Interviews will take place online with shortlisted candidates.

We are keen to hear from individuals especially those who do not normally get the chance to volunteer overseas, who are passionate and motivated about working in the humanitarian sector and international volunteering but who also understand that these types of placements require adaptability and resilience. We are especially interested in applications from those who are from low socio-economic backgrounds, are carers or are care experienced, have accessed free school meals, are refugees or asylum seekers and those with disabilities or additional needs.