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Senior PR and Communications Manager
The Royal Marsden Cancer Charity
Location: Chelsea, London (Hybrid working, two office days)
Salary: £51,000
Contract: Permanent, Full-time (37.5 hours per week)
The Royal Marsden Cancer Charity exists to transform the lives of people affected by cancer. We fund world-leading research, state-of-the-art equipment and exceptional patient environments, ensuring The Royal Marsden can continue to deliver outstanding care and develop pioneering treatments used across the UK and beyond.
Following significant growth and the successful £70m Oak Cancer Centre Appeal, we are now delivering our most ambitious strategy yet - raising at least £215m over five years, including a major new development in Chelsea.
About the Role
We are seeking a passionate and experienced Senior PR and Communications Manager to lead our PR and Communications function and play a key role in raising the Charity’s profile as a global leader in cancer research funding.
You will lead the development and delivery of a proactive and reactive PR and communications strategy that enhances our reputation, drives awareness, and supports fundraising across all income streams.
Managing a small team, you will work collaboratively across the Charity and hospital to identify compelling stories—from groundbreaking research to powerful patient and supporter experiences—and bring them to life across regional, national and sector media.
What You’ll Be Doing
Strategic Leadership
Media Relations & Reputation Management
Content and Storytelling
Campaigns and Partnerships
Stakeholder Engagement
About You
We are looking for a confident and strategic communications leader with strong charity sector experience.
You will bring:
Desirable:
Why Join Us
Benefits
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Dog Aid Scotland
Dog Aid Scotland is celebrating its 70th anniversary of creating and protecting loving homes across Scotland. The charity helps keep dogs with their owners whenever possible and when that’s not possible, we find dogs new homes, giving them hope for a future.
This is an exciting opportunity to join a long-standing charity entering a period of growth and investment with a focus on helping many more dogs and their owners. The charity will look to increasing the scale of its work, significantly increasing awareness of the importance and impact of Dog Aid Scotland while ensuring financial sustainability through fundraising and income diversification.
Role Description
The Head of Income and Engagement is responsible for diversifying and growing Dog Aid Scotland’s fundraising income streams as well as overseeing the charities strategic communications and marketing activity. Reporting directly to the CEO, the postholder will develop and deliver a comprehensive Income and Engagement Strategy that ensures sustainable income growth, deepens supporter engagement and increases awareness of this long-standing charity. As well as working at a high level, this will be a hands on, operational role which is expected to work directly with donors and lead on fundraising activity.
Key Responsibilities
For more information on the role and how to apply please see the Job Pack below.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Manager — £35,000–£40,000 | Hybrid / Somerset / Bristol | Permanent | 35 hrs (flexible)
Thrive has been at the heart of Somerset's communities for 100 years. Village agents supporting isolated older people. Diverse communities programmes. Fuel poverty campaigns. Real, local, human work — delivered across every corner of the county.
This centenary year, Thrive is building its next chapter. A new chief executive has reset the strategic direction. Community energy is building. And the organisation has made a clear decision: it wants a sustainable fundraising base that isn't dependent on statutory contracts alone.
This role is the cornerstone of that ambition.
This isn't a maintenance hire. It's a builder's role.
The Fundraising Manager will lead across community fundraising, individual giving and trusts and foundations — with community and individual giving as the primary focus. The tools are in place. The mission is compelling. The stories are extraordinary. Thrive already has the reach, the relationships and the centenary momentum. What's missing is the right person to build the pipeline and turn that momentum into lasting income.
The target: 2,000 active supporters by year end, with a clear pathway to converting them into regular givers over time.
What you'll be doing:
What we're looking for:
What Thrive offers:
This role will suit you if:
You want to be a Head of Fundraising one day. You're frustrated by being siloed. You want breadth, autonomy and the chance to build something that matters — in a place where the mission is real and the communities are real.
This role is being recruited exclusively through Raise + Recruit, an independent not-for-profit executive search adviser. All enquiries are handled in complete confidence.
For a confidential conversation, contact John Austin — no obligation, no lengthy application process at this stage.
Review the full pack here https://thrive-candidate-brief.vercel.app/
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You’ll be expected to run our eBay shop, improve performance, support other fundraising events, and help drive general fundraising activities. If you like variety and want to make a real impact, this role offers genuine scope to grow.
Key Responsibilities
1. eCommerce & Online Sales
2. Events, Pop-Ups & Fundraising Support
3. Revenue Growth & Partnerships (Reframed)
4. Customer Experience & Operations
5. Performance & Continuous Improvement
What We’re Looking For
Essential Skills & Experience
Desirable
The client requests no contact from agencies or media sales.
Permanent Full Time 35 hours a week
Closing date: Sunday 31st May 2026
Potential Interview dates: Longlisting and candidate calls will take place on a rolling basis so early applications are encouraged.
Face to Face interviews: Thursday 4th June 2026
Do you share our vision? Do you share our beliefs? Do you want to make a difference?
For more than 40 years, Women in Sport has championed gender equality in sport, tirelessly working to break down systemic barriers and drive change to make sure all women and girls can experience the life-changing benefits of sport.
But despite the progress made, far too many women and girls are missing out as we actively aim to close the gender dream gap in sport and address misogyny.
Now, we have a unique opportunity to grow and diversify our income in line with the rising profile of women’s sport.
As Fundraising and Engagement Officer, you will develop realistic yet creative fundraising plans to inspire funders and donors to help us transform the lives of women and girls through sport. Building a stronger more connected base of support to generate income, whilst showcasing inspiring case studies and storytelling, will be paramount in making a difference.
Reporting to the Fundraising and Engagement Lead and working closely with the Head of Communications and Engagement and the CEO to help generate income.
Main responsibilities are to:
If you share our vision, think your experience is relevant and have the ability to make big things happen you might be just right.
What we are looking for in you:
We are seeking someone who is passionate about our mission and driven to make a real impact. You will bring energy, integrity and ambition to your work and thrive as part of a small, committed team making big change happen.
You will:
Women in Sport is committed to a working culture where everyone can be authentic and true to themselves. We strive to represent the full diversity of the communities that we serve. Come and be part of our small but ground-breaking charity, in the high profile and fast-moving arena of women’s sport with plenty of scope to make your mark on a vital cause!
Please see the job description for a full list of responsibilities and the criteria required for this role. We kindly request applicants have the right to work and live in the UK.
We are unable to sponsor any individual who does not have the right to work in the UK. Unless you have the right to work in the UK please do not apply.
An exciting Head of Marketing & Digital Fundraising opportunity with an international humanitarian aid charity delivering life-changing programmes across the Middle East, East Africa, and South Asia.
This is a newly created, transformation role. We’re looking for a commercially minded marketing leader to drive brand growth, digital fundraising, and audience expansion. You’ll lead multi-channel campaigns, paid digital activity, content and storytelling, website and donor journey optimisation, while helping position the charity alongside leading global humanitarian organisations.
Working closely with a creatively driven CEO, you’ll have the autonomy to shape the marketing function, manage freelancers and agency partners, and play a key role in growing income, awareness, and corporate partnerships.
Essential experience:
You’ll be joining an ambitious, and growing team at a pivotal stage of the charity’s development, with genuine opportunity to make a visible impact.
Please apply today, the charity is reviewing applications and interviewing on a rolling basis.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Woman's Trust
The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.
Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.
About the role
You will support Trusts & Foundations and Statutory income generation for Woman’s Trust, led by the HOF. You will secure five and six-figure, multiple-year grants and support the increase of organisational income from £1.2m to £3m in the next 3 years. You will effectively communicate our services and campaign aims and develop funder partnerships and relationships aligned to our strategic priorities. You will manage and deliver the whole cycle of trusts and foundations income generation, including regular prospecting, producing impactful funder reports and maintaining our CRM system
Hours: Full-time, 35 hours per week.
Contract: Permanent.
Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations.
For further information and to apply, please visit our website.
Please note, CVs and cover letters should be sent in Word format.
Closing date: 29th May 2026.
Interviews will be held on a rolling basis.
This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.
An enhanced DBS clearance is required for this role. Police vetting Clearance may also be required.
Lincs & Notts Air Ambulance is looking for a strategic and experienced Head of Mass Fundraising and Marketing to lead our integrated fundraising and marketing activity.
Head of Mass Fundraising and Marketing
Location: Headquarters in Lincoln - HEMS Way, Lincoln, LN4 2GW. Hybrid working may be available upon completion of probation
Hours: Full-Time, 37.5 per week
Salary: £42,000 - £50,000 per annum, dependent upon skills and experience
Contract: Permanent
Reporting to: Director of Income and Engagement
About Us
The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency.
Recently rated outstanding by the Care Quality Commission across all five areas that were inspected – Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values – Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues.
About the Role
Reporting to the Director of Income and Engagement, you will drive sustainable income growth through regular giving, appeals and lottery programmes generating £6–£7 million annually. You will lead multi‑channel campaigns, oversee supporter care, insight and marketing, and develop high‑performing teams to strengthen supporter relationships and enhance the LNAA brand. This permanent, full‑time role is based at our HQ and Airbase in Lincolnshire and plays a vital role in supporting our life‑saving service.
The successful candidate will have significant experience in a senior management role, in-depth knowledge of running regular giving, lottery and appeals fundraising programmes, significant experience in running multi-channel marketing campaigns that drive income growth, understanding of CRM Systems and experience of building supporter or customer journeys informed by data and insight.
This role is based at our Headquarters in Lincoln, with the option of hybrid working after a probationary period, requiring a minimum of three days per week in the office.
Our Benefits
*On completion of probationary period.
Closing date: 25th May 2026
Interview date: Week commencing 1st June 2026
N.B. We reserve the right to close this vacancy early if sufficient applications are received.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
A full driving licence and access to a vehicle (or equivalent) is required for this role.
Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation.
Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered.
No agencies please.
Are you a creative digital campaigner who can turn powerful stories into content that sparks action, builds movements, and drives change to help save lives and stop economic abuse?
About the role
We are looking for an exceptional candidate to play a central role in the delivery of Surviving Economic Abuse’s new digital engagement strategy by producing high-quality, impactful communications and compelling campaigns to extend our reach and to engage, inform and mobilise our audiences.
You will be responsible for managing and growing our digital presence across social media and ensuring this translates into action through our website and newsletters. This will include creating content tailored to victim-survivors and their family and friends, financial services professionals, policymakers, funders and other stakeholders.
As part of this role, you will help us develop and deliver digital campaigns that amplify our campaigning and policy work, as well as deliver communications to support our fundraising, consultancy and training.
About you
We’re looking for someone with proven experience running social media for a brand, organisation or campaign, with demonstrable results such as audience growth, reach, engagement or conversion. You’ll understand how campaigning and activism work, and how to mobilise supporters from diverse backgrounds to help drive meaningful change.
You’ll be a confident digital campaigner who knows how to make an impact across multiple platforms, especially Instagram, TikTok and other video first channels. You’ll have a strong understanding of trends, formats and algorithms, and know how to use them to create scroll stopping content that motivates people to take action.
This role is ideal for someone with bags of initiative, strong creative instincts, and the ability to turn complex issues into compelling digital content tailored to engage and mobilise different audiences.
If you’re excited by the opportunity to use your creativity, storytelling and digital campaign skills to amplify survivor voices, drive real-world impact and help end economic abuse, we’d love to hear from you.
What we offer
To apply
Please apply via our website.
This post is only open to women applicants, as being a woman is considered a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Applications open from 6 May and close at 11.59pm on 26 May 2026. Interviews will take place week commencing 15 June 2026.
Direct applications only – no agencies please.
Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.
SEA is a Disability Confident Committed, and Kinship Friendly Employer.
The client requests no contact from agencies or media sales.
Would you like to work for an established, forward thinking charity and raise vital funds to help support survivors of domestic abuse and sexual violence?
Staying Put is well known for the great care we take with clients and employees alike. We are experts in the domestic abuse field and we continue to develop exciting, new services that are breaking the mould of traditional service provision in this sector.
About the role
The focus of the role will be on digital campaigns and organising and promoting fundraising events to generate new income streams for the charity. These new income streams will allow us to move away from reliance on our core funding and enable us to diversify into areas necessary for us to aim for our strategic goal and reach more clients.
This role will work closely with the Digital Communications Manager and Service Managers to develop, lead and achieve buy-in on all campaigns and events.
The Fundraiser will build on relationships with existing donors and corporate sponsors and establish further networks of supporters, raising the profile of Staying Put and securing further funding.
Other areas of the role will include identifying and submitting applications for prizes and awards, preparing funding proposals, helping to shape the fundraising strategic plan and reporting on the success of campaigns.
Part-time, 18.75 hours per week, over 3 days. £30,900 FTE per annum.
About you
We are looking for someone with significant experience in a fundraiser role who has proven knowledge and examples of running and evaluating digital fundraising campaigns. Knowledge of domestic abuse and sexual violence, the impact it has on victims and issues they face, would be an advantage.
Our ideal candidate will have strong interpersonal skills, with the ability to engage, influence and persuade new and existing supporters of Staying Put. You will need to be a self-starter with excellent communication skills. Our ideal candidate will be able to problem solve in dynamic situations and have a creative approach to income generation.
We are looking for a passionate and enthusiastic fundraiser who can generate, develop and run fun and interesting campaigns and events that will create buy-in across a range of audiences.
You will be able to work with initiative, have a high level of self motivation with a “can-do” attitude but who can recognise, work with and develop their strengths within a team.
About us
With over 24 years solid experience of helping survivors of domestic abuse, Staying Put are part of an exciting and innovative, multi-agency partnership working together with Family Action and Women Centre, to develop a ‘one system approach’ to families affected by domestic abuse and sexual violence.
We are proud to provide vital support and services to men, women and children of Bradford who are survivors of domestic abuse and sexual violence. We help people have better lives – and you can too.
We are looking for enthusiastic, experienced, engaged and highly motivated people to join our expanding team.
Be part of an organisation that makes a difference and where 84% of colleagues agree or strongly agree they feel valued and appreciated.
We want to be a great place to work so have attractive benefits;
Closing date: 5pm Monday 1st June 2026
Shortlisting date: Wednesday 3rd June 2026
Interview date: Thursday 11th and Tuesday 16th June
To lead the way in quality service provision to victims of domestic abuse and sexual violence.



The client requests no contact from agencies or media sales.
War Child UK is at a pivotal moment. As more children than ever are growing up affected by conflict, the need for their work has never been greater, and neither has the importance of connecting with the world and their key audiences in bold, relevant and meaningful ways.
As they begin a new five‑year strategy, introduce a refreshed brand and strengthen their ambition to reach more children impacted by war, we are seeking an outstanding Executive Head of Communications, Marketing and Campaigns to help lead this next chapter.
This is a rare opportunity to shape how War Child UK shows up in the world, bringing together their vital purpose, distinctive voice and creativity in ways that truly resonate. You’ll join a team driven by ideas, collaboration and action, united by a deep commitment to the children, communities and partners they serve.
From stand‑out cultural moments to ambitious advocacy campaigns and urgent emergency communications responding to some of the world’s most severe crises affecting children, you’ll lead a team producing powerful communications that cut through, connect with audiences and inspire action.
Executive Head of Communications, Marketing and Campaigns
War Child UK
Circa £75,000 per annum
London (Hybrid and flexible working policy)
Reporting to the Director of Fundraising and Engagement, this is a pivotal new role at a defining moment for the organisation, as War Child UK launches a new strategy and refreshed brand.
You will lead a team of experts across marketing, communications, digital, press, content and advocacy, shaping how War Child UK engages supporters, partners and decision-makers. You will oversee the delivery of high impact campaigns and communications on the worst crises affecting children and across a portfolio of bold music, art, gaming and corporate partnerships and events.
You will develop an audience-led communications, brand and marketing strategy that drives engagement, income and influence, ensuring campaigns and advocacy are fully integrated and mutually reinforcing.
This role combines creativity with strategic judgement, providing senior leadership on external positioning and reputational risk and crisis communications advisory – and shaping how War Child UK shows up in the world, while enabling a motivated, ambitious team to perform at its best.
About you
We are looking for an experienced, hands-on leader with:
Strategic communications leader with a proven track record of delivering integrated, audience‑first communications and marketing strategies that drive engagement, income and influence in complex, fast‑moving environments.
Expert in narrative, brand and advocacy, with strong experience shaping external positioning, leading high‑impact campaigns, and using communications to advance political advocacy and public change.
Insight‑led and externally focused, skilled in using audience insight, data and cultural, media and political trends to inform strategy, prioritisation and decision‑making.
Credible senior adviser and collaborator, with strong influencing skills, experience advising leadership on external positioning and reputational risk, and the ability to build effective relationships across teams and with external partners.
Motivational leader and executor, able to build and manage high‑performing teams, deliver high‑quality content and campaigns, balance creativity with discipline, protect workload and wellbeing and uphold best practice in EDI, safeguarding and ethics.
How to Apply
If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Jane Ray or Erica Ritchie via email with a copy of your CV.
Recruitment Timetable
Deadline for applications: Sunday 31st May, Midnight
Online Interviews with Prospectus: 8th and 9th June
In-person interviews with War Child UK: Thursday 18th and Friday 19th June
Staff and CEO Engagement sessions:Thursday 25th June
We are seeking an experienced, driven and creative Marketing Manager to join Nottingham Hospitals Charity at a senior level. As a key member of our team, you will play a pivotal role in working alongside our appointed agency to shape and implement multi-channel marketing plans that support fundraising, engage existing and new supporters as well as bringing our brand to life.
This is an exciting opportunity to work as a 360-marketer, utilising your expertise in various channels and collaborating with stakeholders across the organisation and external agency partners. You will lead on planning, delivering, and evaluating marketing campaigns to maximise the charity’s impact.
Key responsibilities
About you
Marketing experience
For an informal chat about the role, contact Sam Cousens at Nottingham Hospitals Charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Engagement & Fundraising Communications Manager — Go Beyond £35,000–£37,000 | Fully Remote | Permanent | Full-time
Go Beyond has given over 21,000 vulnerable children life-changing residential breaks since 1994. Young carers who spend their days looking after parents. Children living in poverty for whom a school holiday means hunger, not adventure. Kids who've been bullied or bereaved and need a week away from their ordinary life.
The charity is entirely self-funded. £1.8 million a year, every penny raised by supporters. No government money. Which means the work this fundraising team does is directly and specifically what makes those breaks possible.
This is the role that sits at the heart of that.
What makes this moment unusual:
Go Beyond's flagship campaign, Ice Cream Moments, launches this summer — backed by Louis Theroux, James Acaster, David Gower and Jenny Agutter. The trustees want to go viral. A legacy programme is built and ready to launch. An alumni programme connecting with 21,000+ former beneficiaries is research-complete and waiting for someone to open the door. And a loyal supporter base of 200–300 regular givers — many of whom have been giving for over a decade — is generating £90,000 a year with almost no stewardship behind it.
Sara, the Director of Fundraising, describes what's needed like this: "Think of this as your own company. Think of this income stream as your domain — you could make it something amazing."
What the role involves:
The Supporter Engagement & Fundraising Communications Manager will own the supporter communications function end to end. This is a project management and strategy role — not an execution role. The doing sits with two direct reports and a network of freelancers. Your job is to build the plan, manage the team, deliver the campaigns and make sure the data tells you what's working.
In practice that means:
What we're looking for:
This is not a pure fundraiser role or a pure marketing role. It's a hybrid — and the right person will see that as a feature, not a confusion.
Charity sector experience is welcome but not essential. Commercial direct marketing, agency-side or individual giving backgrounds are all genuinely considered.
What Go Beyond offers:
This role will suit you if:
You're energised by building rather than maintaining. You want to own a function, not just a job title. You think in income as well as engagement. And you want to be part of something where the work — the campaigns, the supporter journeys, the data — is directly connected to a child getting a break they wouldn't otherwise have had.
This role is being recruited exclusively through Raise + Recruit, an independent executive search adviser specialising in the charity sector. All enquiries are handled in complete confidence — including from your current employer.
To find out more or to express interest, contact John Austin. No lengthy application process at this stage — a conversation is all it takes.
Full candidate brief: https://go-beyond-roan.vercel.app/
The client requests no contact from agencies or media sales.
Role purpose
The Head of Finance is a key member of the Charity’s senior management team, working closely with the chief executive, directors, and trustees. The head of finance will lead the day-to-day financial operations of the Charity, including budgeting, reporting, audit, payroll, and pensions. Managing the finance manager and management accountant, the Head of Finance will ensure the effective running of the finance department and smooth day-to-day processes. Reporting directly to the Chief Executive, you will be a key advisor on strategic financial decisions, balancing meticulous operational control with strategic planning.
As the Head of Finance, you will:
Main responsibilities
Financial controls, reporting, and operational finance
Financial administration and governance
Person specification
Knowledge and experience
We are looking for candidates with demonstrable strategic financial leadership spanning organisational planning, budgeting, risk, and reporting. You will have:
Skills, abilities, and behaviours
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Supporter Relations Executive
The Supporter Relations and Fundraising Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, in order to ensure a first-class supporter experience.
The Supporter Relations Executive will be responsible for delivering supporter facing engagement activities ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. This role primarily works within the Supporter Relations sub- team alongside other Executives. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also carry out donation processing and other operational tasks relating to supporter activities, where required.
We have 2 roles available.
Key Responsibilities:
Supporter Enquiry Management
· Provide exceptional supporter care, ensuring every supporter and member of the public enjoys an outstanding experience when engaging with the charity, in all communications: inbound telephone calls, emails, social media messages and enquiries by post.
· Respond to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials, within a timely and professional manner.
· Receive and respond to feedback and complaints from members of the public and supporters, as the first point of contact in the team, escalating where required.
· Ensure the integrity of the CRM database, Salesforce, by amending supporter records accurately, including coding of and processing donations.
· Promote fundraising, engagement and retention opportunities when communicating with supporters, using a range of initiatives to explain the positive impact of their donations in contributing to the charity mission, ‘for a cure’.
· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and Data Protection Act.
Supporter Stewardship:
· Engage in outbound telephone calls and written communications to increase the value of, or to retain supporters; this will include thanking, stewardship activity, obtaining Gift Aid declarations and vulnerability checks.
· Support the Fundraising Relationship team to manage accounts specific to their regions, to ensure excellent supporter stewardship.
· Effectively and consistently seek opportunities to build networks among our fundraising community, ensuring these are directed to appropriate fundraising teams.
· Seek opportunities for repeat fundraising, by identifying opportunities and engaging with supporters as part of our re-engagement process.
· Manage the supporter follow‑up process to ensure funds are received promptly and accurately.
· Engage supporters in the best practice in ‘in aid of’ fundraising policies and deliver promotion of this opportunity.
Knowledge, skills and experience needed:
· Experience of working in a customer facing role.
· Experience of handling queries and complaints.
· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
· Excellent written and spoken communication skills.
· Confident and engaging telephone manner.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· A professional and hard-working team player with a positive and collaborative work ethic.
· Outgoing, enthusiastic and able to remain calm under pressure
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £24,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 25th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.