Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
Save time when you spot your dream job. Upload your CV with ease.
Supporter Journey Lead
Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent
We’re looking for a Supporter Journey Lead to join our Supporter Experience team.
This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.
You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.
About the Role
As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.
You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.
In this role, you will:
About You
Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?
Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?
You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.
You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.
You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.
Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.
About the Team
Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.
We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.
This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.
In return we can offer you:
Closing date: 5th July 2026
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Do you have a passion for the environment and people? If the answer is yes, then we’d love to hear from you. We’re looking for an all-rounder who is experienced in acquisition and retention with both online and offline channels. You’ll have autonomy and the freedom to plan and shape our Individual Giving communications, manage our £1m+ portfolio, and help us achieve ambitious plans to grow our supporter base.
Reporting to the Head of Individual Giving, this busy, hands-on role requires excellent project management across all elements of our Individual Giving programme, including integrated fundraising campaigns, from creative development through to results analysis.
Effective agriculture has the power to change lives. It underpins prosperity, food security and stability the world over. Farm Africa champions a holistic approach that boosts yields, protects the environment and connects smallholder farmers to thriving markets. If you are excited by the work Farm Africa does, have solid Individual Giving experience, ambition and lots of ideas, we’d love you to get in touch.
Full details of the role can be found on the jobs page of our website.
The client requests no contact from agencies or media sales.
The Town and Country Planning Association (TCPA) is looking to appoint a Communications Manager to grow our profile and increase the impact of our work to create sustainable and resilient places that are fair for everyone. At a pivotal time for planning and placemaking in the UK, this new role is an exciting opportunity to lead the development and implementation of a communications strategy for one of the UK’s leading campaigning charities as it enters a new chapter.
The purpose of this role is to:
The successful candidate will have excellent organisational skills and proven experience of delivering diverse and effective communications strategies. The role will lead and deliver the TCPA’s Communications Strategy, embedding high quality communications across the work of our small and committed team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hope for the Future is a dynamic UK-based charity working to drive democratic climate action. We are looking for a creative, tech-savvy storyteller to drive our digital communications and fuel the growth of Climate Connect, our pioneering digital organising platform. Because this is a 6-month maternity cover with a varied remit, we need a proactive problem-solver who is excited to hit the ground running, embrace new opportunities, and confidently guide digital projects through evolving changes.
You will be a natural collaborator who works flexibly within a small, passionate team to ensure our digital presence is highly engaging, inclusive, and representative of all communities. Whether you are collaborating with external web developers, optimising a supporter email journey, or promoting our paid services to sector partners, you bring an organised, results-driven approach.
About Hope for the Future:
We support constituents, local groups, and national campaigns to secure ambitious climate action from local and national government by equipping them to have highly effective, relationship-building conversations with their politicians.
Over the past decade, we have supported more than 10,000 people to engage with politics—over half of whom had never taken action beyond voting. Through training, strategic advice, and tools, we don't just change conversations; we tangibly influence policy.
You will have:
Proven experience delivering successful digital communications campaigns and audience growth strategies.
Outstanding written communication skills with the ability to translate complex environmental policy, political structures, or impact data into inspiring, accessible content.
Hands-on experience managing websites (WordPress preferred) and utilising social media, email marketing platforms, and varied digital tools to drive engagement.
The proven ability to manage multiple projects, tasks, and priorities effectively within a small team and part-time hours.
The resilience to adapt, find creative solutions when navigating setbacks, and maintain a positive, problem-solving attitude.
A genuine commitment to climate action and democratic engagement with grassroots communities.
It would be great if you also have:
Experience of line managing or mentoring staff, freelancers, or volunteers, with an ability to foster collaborative working.
Experience supporting corporate partnerships or earned/consultancy income streams.
Experience developing, marketing, or managing digital platforms, apps, or digital products.
Experience leading, supporting, or coordinating digital individual giving or fundraising campaigns (such as the Big Give).
An understanding of UK climate policy, nature campaigning, or the UK political system.
The Role
Your time will be split across three core focus areas:
Digital Marketing & Communications: Execute our marketing strategy and audience growth priorities across all digital channels. Craft engaging monthly newsletters and use digital communications to build strong relationships with our supporters . Support the structured growth and marketing of HFTF’s consultancy and paid services to attract, secure and nurture relationships with our partners. Update and manage our WordPress website and core digital channels. Develop, optimise, and design compelling email journeys for our key services using our digital toolkit, including Ticket Tailor and EcoSend. Supervise our Communications freelancer (1 day per week) providing supportive oversight for social media content.
Individual Giving & Campaigns: Develop communications showcasing our real-world impact through collaborative storytelling to increase our visibility and strengthen audience engagement. Help grow our base of regular individual supporters to increase our unrestricted income. With the Fundraising Manager's support, you will lead digital individual giving campaigns, including the Big Give, to grow our regular supporter base and boost unrestricted income.
Climate Connect Platform Growth: Expand our digital organising platform into a sustainable paid service for partners, creating a long-term income stream. Design campaigns to increase platform uptake, engage with organisations and communities to actively use Climate Connect, ensuring a smooth user journey. Help gather impact case studies for future grant funding, and liaise with external developers to coordinate platform updates and improvements.
Throughout, you will foster a collaborative working culture that recognises positive contributions and advances our active commitment to reaching and representing all sectors of society.
How to Apply
Please visit our website jobs page to submit your anonymised CV and cover letter.
Our Commitment to Inclusion
We warmly welcome applications from everyone and celebrate diversity across all backgrounds. If you don’t meet every single requirement listed, please don't let that deter you, we would still love to hear from you.
Salary: Grade 3, £32,328 per annum (£19,396 pro-rata for 21 hpw)
Hours: Part-time (21 hours per week)
Contract Type: 6-month fixed term (Maternity Cover, with potential for extension subject to funding)
Location: Remote anywhere in the UK (or Sheffield Head Office/Hybrid working)
Benefits: 30 days annual leave (18 days pro-rata) + pro-rata bank holidays, employer pension contribution, dedicated wellbeing support.
Closing Date: 20 July 2026 at 9:00 | Interviews: w/c 27 July 2026
Important Contract Notice: Please note that this is a temporary contract for 6 months to provide essential maternity cover. This is a non-permanent position.
(Please note this role is primarily remote, however there is the option for hybrid working at our head office in Sheffield. Some travel may be required for this role)
Our mission is to equip people across the UK with the tools they need to have effective conversations with their local politicians on climate change
The client requests no contact from agencies or media sales.
Help us raise awareness, reach communities, and amplify lived experience.
At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Digital Marketing & Website Lead, you'll play a key role in ensuring our message reaches the people who need it most.
We're looking for a creative and proactive digital professional to lead the development of our online presence, manage our website and social media channels, and deliver engaging campaigns that support our services, training programmes and fundraising activity.
Working closely with colleagues across the organisation, you'll translate complex and important work into accessible, engaging content that reflects our values and the voices of those with lived experience of gambling harm.
What you'll be doing
What we're looking for
We're interested in hearing from candidates who have:
Experience within the charity, public health or mental health sectors would be advantageous, as would knowledge of gambling harms, SEO and digital analytics tools.
Why join us?
You'll be joining a growing charity making a real difference to people's lives. This is an opportunity to shape and develop our digital presence, help raise awareness of gambling harms, and ensure people can access the support they need.
We support and provide information to those harmed by gambling, whilst raising awareness of gambling’s potential harms through education and training
The client requests no contact from agencies or media sales.
About us
The Lucy Faithfull Foundation is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.
About the role and you
This is a strategic and hands-on role in our fast-paced, collaborative communications and advocacy team. You’ll lead the charity’s digital presence, overseeing our websites, paid media, and digital projects, to ensure they drive reach, engagement, and measurable impact.
You’ll manage relationships with external developers and agencies, lead on the digital strategy and performance, and support colleagues across the organisation to improve our digital presence.
This role is central to delivering our mission to prevent child sexual abuse.
You’ll be energetic, proactive and innovative, with a strong track record in managing websites and be confident in gathering and using data and analytics to evaluate and improve performance.
You’ll also be comfortable working across multiple projects and with a range of stakeholders - from internal teams to external agencies.
Here are some of the skills and experience we’re looking for:
• Experience managing websites.
• Strong understanding of SEO, UX and accessibility principles.
• Confident using analytics platforms to report performance and influence decisions.
• Excellent project management and communication skills.
• Comfortable working on sensitive topics.
• Experience in content design and optimising user journeys.
What you’ll get from us
We offer the following benefits:
How to apply
We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline - please download the job pack for more information.
An application form and equal opportunities form are included in the job pack. We look forward to receiving your completed documents by 8th July 2026 at 9:00am. Please download the job pack for more information on how to apply.
Please avoid using AI-generated responses as these will automatically be discarded – we want to hear from the real you. Please note that only applications with all sections completed will be reviewed during shortlisting.
Stage 1 interviews are being held on 27th and 28th July 2026 via Microsoft Teams and Stage 2 interviews being held on 12th August 2026 in person.
If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.
#website #digtial #manager #engagement #reach #impact # paidmedia #digitalprojects #projects
To prevent child sexual abuse and exploitation
The client requests no contact from agencies or media sales.
Job Description
Job Title: Strategic Communications and Marketing Planning Manager
Directorate:Communications
Team/Department (if specific):Marketing and Planning
Date Written/ Amended:August2025
Context and Background
Every childhood is worth fighting for. This is our belief. It drives us. And it inspires our Communications and Marketingteam to find ever-more creative ways to promote our work and share how people can get involved in making a difference to children’s lives.
The award-winning NSPCC Communications directorate is known for its talent, expertise and creativity in inspiring and challenging people to act on child abuse. We work collaboratively, both organisationally and across integrated communications disciplines, to deliver shared outcomes and measurable results through all available communications channels.
The Strategic Communications and Marketing Planning Managerforms part of our Brand and Marketing Planning team. The role is central to developing a strategic framework to support prioritisation of our annual communications and marketing plans, ensuring we’re optimising our activity to drive impact.
The Communications Planning Manager will lead on the communications and marketing planning process for all teams. Working with teams across the organisation, they will lead on the communications planning process. As part of this responsibility, they will work closely with senior stakeholders within Marketing and Communications and the Fundraising and Engagement directorate to maximise brand awareness and income driven by our communications and marketing activity.
Job purpose
1.Lead the development and implementation of the strategic framework for annual communications and marketing planning, ensuring it is clear, comprehensive, and aligned with organisational priorities and budget allocation to drive the maximum impact for children and young people.
2.Coordinate and oversee the planning process across all communications teams, facilitating workshops and meetings to engage stakeholders, and ensuring plans are efficiently resourced and delivered.
3.Maintain effective planning systems and processes, ensuring timely communication of plans and priorities internally and externally, and supporting the identification and delivery of strategic communications objectives.
4.Build strong cross-organisational relationships, particularly between Communications and other directorates, to ensure alignment, coordination, and shared ownership of strategic goals.
Key relationships - Internal
·Reports to the Associate Head of Brand and Marketing Planning
·Works closely with the Director of Communications and Marketing on the overall strategy for communications and Marketing and delivery of directorate objectives
·Works closely with cross organisational campaign managers and key stakeholders, including our Senior Leadership Team to inform planning and strategic alignment.
·Works closely with teams to inform, support and manage communications activity.
·Pro-actively works with managers and staff in other NSPCC Directorates , such as Fundraising and Engagement, Strategy and Knowledge, People, Finance and Services as necessary to further communications relationships.
Key relationships - External
·Creative, media and research agencies.
·Peers within the UK charity sector.
·Industry opinion formers, media and other stakeholders.
·Professionals/trade bodies/organisations in charitable sector.
Main duties and responsibilities
1.Work with the Associate Head of Brand and Marketing Planning to implement the strategic framework for the annual planning process, ensuring our marketing investment is aligned to strategic priorities, led by market research and media insight, and drives impact.
2.Facilitate workshops and meetings with relevant comms and marketing teams across the organisation to ensure all stakeholders are aligned and engaged in the annual comms and marketing planning process.
3.Support in the delivery and implementation of the communications strategy, ensuring our annual Communications and Marketing directorate business plans support our audiences to get closer to our cause.
4.Support the Associate Head of Brand and Marketing Planning in the analysis of marketing and communications impact data and insight, to share complex information in a clear and compelling way with the Communications and Marketing Leadership Team, the Director of Marketing Communications, Director of Fundraising and Engagement, Executive Leadership Team and Trustees.
5.To ensure that there are appropriate processes in place to monitor communications and marketing performance, and delivery against business plans and the strategy.
6.To maximise income and add value to departmental activities by sharing knowledge, specialist expertise and best practice with others as appropriate.
7.To support the marketing and operations planning meeting by influencing and negotiating to deliver the comms planning process with internal audiences.
8.To work closely with finance, our media agencies and internal stakeholders to understand the investment plans and budgets for marketing across the organisation.
9.To support the Associate Head of Brand and Marketing Planning in the development of the brand and media investment strategies.
Responsibilities for all Staff within the Communications
·A commitment to safeguard and promote the welfare of children, young people and adults at risk.
·Actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
·Adhere to all the NSPCC’s service standards, policies and procedures.
·Evidence an understanding of and commitment to the demonstration of the NSPCC’s values.
·Maintain an awareness of and comply with NSPCC data protection regulations.
·Be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
·Work in a manner that supports equality, diversity and inclusion
·Be pro-active in identifying ways to improve personal and team performance
·Maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
·Maintain awareness of NSPCCs safeguarding duties and comply with Safeguarding Code of Conduct.
·Take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news
A commitment to safeguard and promote the welfare of children and young people
Person specification
1.Excellent written communication skills to analyse, interpret and present proposals, reports and strategic plans in a clear and persuasive way for a wide range of audiences.
2.Excellent ability to verbally present information, to a range of audiences in a clear, inspiring, and confident way to achieve desired outcomes.
3.Excellent ability to align, prioritise and plan marketing and communications activity against strategic organisational priorities.
4.Excellent ability to establish, develop and maintain relationships with a wide variety of stakeholders, including senior level individuals and external media agencies and partners to achieve desired outcomes.
5.Well-developed ability to develop, control and manage a communications and marketing plan, keeping within financial limits, monitoring and forecasting income and marketing performance, identifying possible shortfalls or overspends and taking timely and appropriate action.
6.Excellent organisational skills with the ability to manage projects, organise and plan own work and the work of others to deliver objectives on time.
7.Experience in marketing and communications planning and strategically scheduling marketing activities on behalf of a large national brand.
8.Project Management skills
9.Significant experience in leading integrated multi-channel campaign planning for a large organisation.
10.A personal commitment to ending cruelty to children.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
·Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
·Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
·We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
·Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
·As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
·All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
We’re currently looking for a Manager, Physics Workforce, offered on a full time, permanent basis to help us deliver our mission.
What’s it like working at the IOP?
The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.
Some of our benefits include:
The Role
What will I be doing?
The Manager, Physics Workforce is a key role in the team with a core purpose of supporting and shaping activities that develop a strong and robust evidence base through research to:
Projects you may work on include:
Who will I work with?
You’ll work closely with a range of colleagues and stakeholders, including:
Ideally, we hope you’ll apply if you bring:
Essential:
Nice to have:
At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.
How to apply
Alongside your CV, please include a cover letter explaining how you meet the person specification. Where possible, please give examples of thought leadership you have developed and the impact it had.
How will I be working?
We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard.
You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.
As an organisation we also meet in person once a quarter at our Head Office in Kings Cross, London.
Why join the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community.
We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.
Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
We strive to make physics accessible to people from all backgrounds.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CIY Europe is entering an exciting season of growth as our mission across Ireland and Europe takes deeper root in local churches, reaching more young people and those who lead them.As our impact expands, we are seeking an experienced and strategic Fundraising Manager to strengthen and scale our income generation across Ireland, Europe, and the USA.
This is a key leadership role, responsible for shaping and delivering a cohesive fundraising strategy across multiple income streams. The successful candidate will build on existing support while cultivating new partnerships to drive sustainable year-on-year growth. Working closely with the senior leadership team, the Fundraising Manager will oversee and develop income from churches, Christian trusts and foundations, statutory funders, major donors, events, and regular individual giving.
The ideal candidate is someone who actively lives out their faith in Jesus, understands the dynamics of church partnerships and statutory funding environments, and brings proven expertise in both the strategic and operational aspects of fundraising.
The client requests no contact from agencies or media sales.
Role summary
The Communications & Marketing Manager will manage the Ben Kinsella Trust's day-to-day communications, marketing and campaigning activity, helping to raise awareness of our work, engage key audiences and support the charity's objectives.
This is a hands-on role that combines communications, digital marketing, CRM management, data insight and project management. The postholder will plan, create and deliver content across the charity's channels, including email marketing, websites, social media and paid advertising, using data, testing and performance insight to continually improve engagement and impact.
A key part of the role is the effective use of the charity's CRM and digital systems to manage audience data, support segmentation, and strengthen the effectiveness of communications and campaigns. The postholder will be confident using digital tools and will actively identify opportunities to improve performance through SEO, automation, testing, analytics and other digital marketing techniques.
The Communications & Marketing Manager will also manage the delivery of public awareness campaigns, including Knife Crime Awareness Week, overseeing projects from planning through to evaluation and ensuring measurable outcomes. They will act as a gatekeeper for the Ben Kinsella Trust brand, ensuring consistent and high-quality communications. Through recruitment and line management of a Communications Officer, they will ensure our communications and marketing activity is consistently professional and on brand, increasing reach, engagement and impact.
Key Responsibilities
Communications
Marketing
Project & Campaign Management
Team Management
Person Specification
Experience
Skills and Knowledge
Values
Benefits
The Ben Kinsella Trust prevents knife crime through education and campaigning


The Education Quality Manager role leads and sets the strategic direction for the team providing support and development of academic representation at Arts SU, enabling effective voice and ensuring a better academic experience for students at UAL.
If you’re passionate about representation, love governance and quality assurance, and are skilled at navigating competing priorities whilst supporting your team, we’re looking for you! No day is the same for the Education Quality Team, but a drive to support students and enable them to challenge institutional structures is a must for anybody in this role.
JOB PURPOSE
KEY RESPONIBILITIES
Leading a high performing team:
Strategic Development
Financial & Resource responsibility
Oversight & development of Academic Representation
Policy & Officer support
Benefits and perks
Our staff enjoy working in a dynamic and supportive environment that prioritises their personal and professional development. Our annual staff satisfaction survey shows that staff value the opportunities they have to learn and grow within their roles. We perform highest in the areas of personal development, relation- ships with managers, work atmosphere, and relationships with colleagues.
The client requests no contact from agencies or media sales.
Role purpose
To manage the programme’s policy activity and provide support and expertise to help ensure effective delivery of the programme’s strategy to influence policy change. Working closely with internal and external stakeholders, the role will plan and deliver activities to help ensure Trussell’s analysis and arguments are taken up and the organisation’s policy recommendations are reflected in decisions made by UK government, in line with the programme goals.
This role is part of Trussell’s Making Social Security Work programme, the goal of which is to ensure that social security and employment support are accessible, well-designed and sufficiently funded in order to prevent people experiencing hunger and hardship, and that the UK public view social security as an asset to society. This role is focused on the successful delivery of the overall programme outcomes, contributing to the fulfilment of our long term vision of a UK without the need for food banks.
Key responsibilities
Develop credible policy proposals
Plan and deliver policy development activities to achieve the goals of the Making Social Security Work programme. Create credible proposals, including embedding participatory approaches to ensure policy positions are rooted in the lived experience of individuals affected by poverty, to build a strong case for policymakers to implement asks.
Manage policy influencing activities
Plan and deliver policy influencing activities to strengthen Trussell’s ability to secure policy change. This includes briefings and presentations promoting the organisation’s policy positions to external stakeholders and audiences, ensuring alignment across programmes and all nations and regions of the UK. Ensure policy outputs are timely, high-quality and support engagement with key audiences, including UK government officials and Parliamentarians.
Coordinate reactive policy work
Ensure Trussell’s policy positions are included in real-time debates on key issues. Coordinate responses to reactive work on relevant policy issues, including policy consultations, activity in Parliament, in the media or in response to requests from food banks in the Trussell community so Trussell’s voice, evidence and analysis are included in key policy debates, raising the organisation’s profile and influence.
Build stakeholder relationships and networks
Build collaborative relationships and networks with anti-poverty sector organisations and other external stakeholders to strengthen UK policy activity. Represent Trussell in key sector coalitions and share detailed policy analysis and recommendations with external stakeholders and audiences to raise the organisation’s profile and influence.
Person Specification
Core knowledge
Good knowledge of policy issues relevant to Trussell’s vision, including social security, disability and employment
Good understanding of the machinery of government and policy making in the UK at the national, regional and local levels and of effective policy development and influencing
Good understanding of how to use evidence and analysis to develop, judge and advocate for policy solutions
Proficiency in MS Office (e.g. Excel, Word, PowerPoint, Outlook) and project management processes
Essential skills
Skills in developing policy solutions, ability to use different approaches and tailor solutions to organisational goals and external context.
Good ability to make effective and appropriate use of evidence and analysis when developing and advocating for policy solutions, as well as identify gaps in evidence and make recommendations for filling them
Excellent communication skills, including written, presentations and speaking, ability to adapt to influence different audiences
Collaborative interpersonal skills, ability to build relationships and influence internal and external stakeholders.
Effective project management and ability to balance competing priorities, meet tight deadlines and maintain a constructive approach to challenges.
Role models inclusive behaviour and values, demonstrates commitment to the values of Trussell and empathy for people from disadvantaged, marginalised or socially excluded backgrounds.
Key experience
Track record of successfully delivering strategic policy influencing activity based on robust evidence from development to evaluation
Experience of informing campaigns activity to mobilise support for policy change
Experience line managing or task managing staff and contributing to team development
Special Requirements
None
The client requests no contact from agencies or media sales.
Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
Individual Giving is a key pillar of Acorns’ fundraising strategy, delivering sustainable income through supporter retention, stewardship and meaningful donor engagement. Following a recent team restructure and significant investment in the function, Acorns is now looking for an Individual Giving Manager to help shape and grow its retention programme.
Reporting to the Senior Individual Giving Manager, you will manage the delivery of warm fundraising campaigns across a range of channels, including appeals, newsletters, telemarketing, email and regular giving. Contributing to a team income target of c.£1.5m, you will focus on retaining and developing supporters, using data and insight to maximise performance and supporter lifetime value.
This is an exciting opportunity for a driven fundraiser who enjoys testing new ideas, using data to inform decisions and taking ownership of campaign delivery. With strong support from senior leadership and the freedom to put your own stamp on the role, you will play a key role in the future growth of Individual Giving at Acorns.
Hybrid, 2 days per week at preferred location (Birmingham, Worcester or Walsall).
As Individual Giving Manager, you will:
Essential skills and experience:
Desirable, but not essential:
This role could suit an experienced Individual Giving Officer looking to take the next step in their career. As the team grows line management opportunities may become available.
Benefits include:
Senior Direct Marketing Executive
Salary: £48,396- £55,644 per annum + benefits
(We normally offer a starting salary at the start of the range)
Based: Islington, London – hybrid working
Closing date: Sunday, 19th July 2026
Location: Islington, London. We aim to create an environment where everyone can contribute to the best of their abilities. Our hybrid working approach brings together the benefits of both office-based and remote working in an inclusive way. For this role, you’ll be expected to work from our Islington office at least 40% of the time each week. Reasonable adjustments will be made to support individual needs.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
This Senior Marketing Executive role is perfect for an experienced marketing all-rounder who can apply their skills and knowledge to a range of fundraising products and initiatives that support Greenpeace’s mission to halve emissions and restore biodiversity.
Job requirements
You will achieve this by:
About you
You’ll be a seasoned marketing professional who cares about environmental issues and aligns with Greenpeace’s values. You’ll thrive in this role if you are adaptable, collaborative and proactive. You’ll love the idea of moving around the Digital and Direct Marketing team periodically and you’ll be someone who embraces change and works well with a wide range of people.
You’ll be able to apply your knowledge of marketing principles to your work, making use of data, trends and insights to support your decision making. You’ll be motivated by playing a vital role in growing Greenpeace’s supporters and helping to meet our ambitious fundraising targets which power our vital campaigns.
Essential criteria for success
We give you
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity
We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this.
One of our Anti Racism Plan objectives is to proactively achieve stronger representation of people of colour, particularly within leadership positions, and we have recently published ambitious race representation targets.
As part of our commitment to increasing representation of people from underrepresented communities in the environmental sector, we are piloting a Guaranteed Interview Scheme (GIS) as a new approach to make our recruitment more equitable. If you identify as a person of colour, you can choose to opt in to the Guaranteed Interview Scheme.
We will be aiming to offer everyone who opts into the scheme and meets the essential criteria a first stage interview. While we fully intend to honour this, exceptionally high application volumes may affect our capacity. If so, we will communicate clearly and keep candidates informed as we continue to learn and improve.
To apply
For further information including the job description, please download the applicant information pack. Please ensure to save this file to your computer for future reference. Once the job listing has closed you will no longer be able to access it online.
We recommend taking a look at this document that contains top tips for filling out your application, complied by our recruitment team.
If you have any questions, please email us. Please note that this email address is only for information. All applications have to be filled out on the website and cannot be submitted via email.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law
Closing date: Sunday 19th July 2026
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
Lead on set up and implementation of new seasons, events and sales activity
Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
Maintain high standards of data accuracy and integrity across Box Office and customer records
Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
Champion accessibility across all ticketing and customer service activity
Leadership & Management:
Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
Minimum three years' experience in a CRM, ticketing, audience data or related role
Advanced knowledge and practical experience of Tessitura
Experience managing and maintaining CRM systems and customer databases
Experience producing audience analysis, reporting and business insight
Strong understanding of customer relationship management principles
Excellent attention to detail and commitment to data accuracy
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to explain technical concepts to non-technical colleagues
Ability to manage multiple priorities and meet deadlines
Commitment to delivering outstanding customer experiences
Interest in music, culture and the arts
Willingness to work evenings and weekends
Desirable
Experience of implementing CRM upgrades or major systems projects
Experience working within a Tessitura consortium
Experience of customer journey mapping and audience segmentation
Experience of marketing automation and CRM-driven campaign delivery
Experience working within an arts, cultural or performing arts organisation
Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.