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National Numeracy, Manchester (Hybrid)
£35,000 per year
Posted 6 days ago Apply Now
Closing today at 23:30
Christian Aid, Warrington (On-site)
£50,199 (Cardiff, Edinburgh, Warrington), £55,000 (London - inclusive of London allowance)
Posted 2 weeks ago

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Closing tomorrow
Beyond Equality, Remote
£36,190 - £39,024 per year
Posted 2 weeks ago Apply Now
Not For Profit People, Remote
£47,000 pa (inner London weighting £3,950 pa or outer London weighting £2,475 pa)
Posted 1 week ago
Closing in 3 days
We Are Survivors, Salford (Hybrid)
£37,000 per year
Posted 3 weeks ago Apply Now
Closing in 4 days
The Talent Set, Remote
£38,000 - £40,000 per year
Posted 2 days ago
upReach, England (Hybrid)
£41,905 - £45,090 per annum if based in London. £39,255 - £42,440 per annum if based in Bristol, Manchester, Newcastle or Nottingham
Posted 3 days ago
Closing in 7 days
Harris Hill Charity Recruitment Specialists, Stockport (Hybrid)
£35,229 - 40,885 per year
Posted 3 weeks ago Apply Now
Closing in 6 days
Ashby Jenkins Recruitment, East of England (Remote)
£40000 - £45000 per year
Posted 3 days ago
Page 2 of 6
Warrington, Warrington (Hybrid) 15.95 miles
£30,697 per year
Full-time
Permanent
Job description

Church Engagement Support Officer

Permanent, Full Time, Hybrid working (2 days per week in the office)

Location: Warrington

Salary: £30,697 per annum

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Central Supporter Engagement Advisor, the Church Engagement Support Officer will focus on inspiring and engaging churches, Christian Aid groups, and the public across UK to support Christian Aid’s mission.

The post-holder will build and maintain relationships, maximising participation in appeals and campaigns, providing fundraising support, and managing feedback to uphold Christian Aid's reputation, and will ensure donations and gifts are processed efficiently in the CRM system to meet donor requirements and maintain accurate supporter information for effective contact, building relationships based on trust and openness.

Some of the main responsibilities of the Church Engagement Support Officer include:

  • Build trust-based relationships with supporters to deepen their connection with Christian Aid’s mission, proactively engaging with new and lapsed churches to inspire them to give, act, and pray.
  • Provide high quality stewardship to supporters making donations, processing payments quickly, effectively, and accurately, and manage associated data with care and diligence.
  • Collaborate across a diverse range of audiences to provide tailored advice and support, enabling impactful fundraising efforts. 
  • Understand supporter perspectives by maintaining open communication and aligning interactions with Christian Aid's values, while critically evaluating processes to improve engagement during key campaigns and appeals.
  • Commit to high-quality interactions with supporters, consistently managing feedback and complaints to uphold Christian Aid’s values and goals. 
  • Maintain accurate supporter information on the CRM system, and ensure donations and gifts are processed effectively to maximise impact. 
  • Contribute to impactful projects by developing supporter knowledge and providing training to colleagues, strengthening supporter relationships and engagement. 

About you

Who we are looking for:

Essential:

  • Demonstrable experience of customer care and the importance of building relationships.
  • Demonstrable experience and confidence in engaging supporters over the phone and discussing financial giving. 
  • Experience of using supporter/customer database.
  • Ability to actively listen to supporters on the phone, identifying relevant opportunities for further engagement. 
  • Developed communication skills to influence verbally; inspiring and encouraging engagement.
  • Ability to maintain focus in a busy environment and retaining attention to detail.
  • Ability to work collaboratively with a variety of teams and colleagues. 
  • Ability to analyse and interpret information to achieve required outcomes. 

Desirable:

  • Experience of working with volunteers to maximise fundraising and engagement.
  • Knowledge of digital fundraising and marketing.
  • Knowledge of Christian church structures across England, Scotland and Wales.
  • Welsh speaking.
  • Familiarity with financial processing. 
  • Knowledge of global development issues and Christian Aid’s work.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Application resources
Organisation
Christian Aid View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 23 April 2026
Closing date: 07 May 2026 at 10:39
Tags: Administration, Advice / Information, Campaigns, Christian, Advocacy, Business Development, Customer Service, Customer support, Faith-Based, Humanitarian Aid, Community Fundraising, Corporate Fundraising, Direct / Supporters, Individual Giving, Digital Fundraising

The client requests no contact from agencies or media sales.