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Closing today at 09:00
Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment
Posted 1 week ago
Gaddum, M4 1LE (Hybrid)
£31,597 per year (FTE)
Providing operational leadership and oversight of the Carers Manchester Volunteer Programme and supporting development of the Programme.
Posted 4 days ago
Closing tomorrow
Global Canopy, Oxford, Oxfordshire (Hybrid)
£60,000 per year
Posted 2 weeks ago
Bath Preservation Trust, Bath (On-site)
£26,000 - £28,000 per year
Posted 5 days ago
Closing in 2 days
Open Society Foundations, Mexico City, Mexico (On-site)
1,875,890.00 - 2,907,631.00 MXN
Posted 2 weeks ago
Closing in 2 days
Action For Children, Remote
£30,300 per year
Posted 1 week ago
Closing today at 09:00
Citizens Advice Southwark, Southwark (On-site)
£31,734 per annum
This is an exciting opportunity for a trained Gateway Assessor to be fast tracked through the CitA Generalist Adviser training programme
Posted 1 week ago
Global Returns Project, London (Hybrid)
£26,000 - £30,000 annually, depending on experience. Part-time salaries will be pro-rated.
Posted 1 week ago Apply Now
Goodman Masson Ltd, London (Hybrid)
£41000.00 - £60000 per annum
Posted 5 days ago Apply Now
Closing in 7 days
Citizens Advice Wirral, Birkenhead (Hybrid)
£25,023
Posted 5 days ago
Closing today at 14:49
Merton Mencap, Morden (Hybrid)
£31,000 - £34,000 per year FTE (£18,600-£20,400 pro rata) 21 hrs per week
An exciting opportunity for a skilled and dedicated person to manage our Parent & Carer Forums
Posted 1 week ago Apply Now
Page 18 of 34
Southwark, Greater London (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,050 to £28,427 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  •  Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 12 May 2025

Interviews: Wednesday 14 May 2025

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Refreshed on: 04 May 2025
Closing date: 12 May 2025 at 09:00
Tags: Advice / Information, Social Care / Development