We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative, and diverse teams.

We are seeking Support Workers to join us and support adults with learning disabilities to live the best life possible. We recognise that the current pandemic means we have had to adapt to change and in many ways we are now doing things differently but what hasn’t changed is our passion for standards and doing all we can to look after the people we support both in these current challenging times and in the future.

To be successful in your application you must be able to work in the UK without sponsorship.

Salary: Up to £19,317 per annum
Hours: Permanent, Full time
Location: Telford -Supported Living

What we Offer

Apprenticeships - earn whilst gaining a fully funded Level 2 Diploma in Health & Social Care with a Top 100 Apprenticeship Employer (ranked 11th in 2020). Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out, but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance. Free DBS Check. As a “key worker” you will
benefit from government incentive schemes.

You don’t need experience of support work or any special qualifications for this job - you’ll get plenty of training along the way. Having the right values, a positive attitude to life and a desire to support people to live their life with as much independence, choice, dignity and control as possible is what matters most. You will need to have good listening skills and a practical, caring approach. You also need to have basic level IT skills to be able to use a computer as you will regularly need to record information about people you will be supporting.

A full UK/EU driving licence is also desirable.

Closing date: Friday 21st May 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Senior Healthcare Assistant, Care Staff, Community Development, Relief Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP, Flexible Working, etc.

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative, and diverse teams.

As a senior support worker at Hft you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the registered cluster managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

To be successful in your application you must be able to work in the UK without sponsorship.

Salary: Up to £21,585 per annum
Hours: Permanent, 37.5 hours per week
Location: Telford - Supported Living

What we Offer

Apprenticeships - earn whilst gaining a fully funded Level 3 Diploma in Health & Social Care whilst earning. Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out, but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance. Free DBS Check.

You need good IT skills and experience of maintaining records to be a success in this role. You also need to be willing to work towards a Diploma in Health & Social Care Level 3 (or equivalent). But above all, if you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you.

A Full UK Driving licence is essential.

Closing date: Friday 21st May 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Senior Healthcare Assistant, Care Staff, Community Development, Relief Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP, Flexible Working, etc.

Age UK Kensington and Chelsea is seeking experienced care assistants who are available for weekend work and/or evenings, as well as those who could join our bank staff. You will be joining our dedicated At Home Services team who provide a range of support services for adults who are either 55 years and over, or who have physical and learning difficulties. This support may include personal care, respite care, post hospital discharge care and light housework. Please see the Job Description for more detail.

Our aim is to support our service users to stay as independent as possible in their homes, by providing a personalised service to meet their needs. If you are passionate about providing person-centred care and looking for a rewarding role where you will make a real difference to the lives of the people you support, then we would love to hear from you!

Candidates for this role should have a minimum of six months experience and be able to demonstrate that they share our values. Training will be provided.

Age UK K&C are proud to be an accredited Living Wage employer, committed to paying our employees a fair wage that reflects the real cost of living.

Contract and Salary: £10.85 per hour on a zero hours contract.

Benefits of joining our team:

• Ongoing training 
• Stakeholder pension
• Free employee assistance programme

Please email your completed application form to the At Home Service, Age UK Kensington & Chelsea, 1 Thorpe Close, London W10 5XL. See our website for contact information.

A.  PROFESSIONAL AND PERSONAL CHARACTERISTICS

•S - Scholarship - Post holder will have a committed and wholehearted belief that all young people, regardless of starting point, need or complexity can make outstanding progress and reach top grades at GCSE and achieve 3 good A-levels

•T - Transformation- Post holder will have an optimistic and positive belief that all young people can constantly change and transform into confident, ambitious, honest, happy, hard-working, respectful citizens. More widely, a desire to be part of a team that is leading community transformation. Post holder will be committed to challenging the status quo

•A - Aspiration - Post holder will instil in young people a belief in themselves about what is possible and will consistently act as an aspirational role model in all that they do.

•I - Inclusion - Post holder will fully include all children regardless of complexity, need or starting point. Post holder will be committed to including all aspects of a child’s social, emotional and cultural development.  Post holder will never isolate, exclude or disconnect a student or group of students.

•R - Resilience - Post holder will be determined, hardworking and relentless in achieving the vision and instilling the values in our school. 

•S - Social Responsibility- Post holder will be committed to instilling a sense of responsibility for helping our community and altruistically ‘giving back’ to our immediate, local, national and global communities.                                                       

 B. JOB PURPOSE:

 To ensure all students, regardless of their starting point, complexity or need make outstanding progress in  our Academy

 C. RESPONSIBILITIES:

 Preparation of Lessons

• Responsible for supporting the provision of the differentiated resources and materials needed for ensuring all students in that class make outstanding progress
• Co-planning lessons with teachers to ensure that the differentiation is meeting the learning objectives.
• Planning small withdrawal group work if appropriate and creating lesson plans and resources for that small withdrawal group

 In the classroom

• Team teaching with lead teacher
• Small group withdrawal
• 1-2-1 provision for children if appropriate
• Following and promoting school policies on pupil behaviour
• Supporting implementation of strategies to manage behaviour
• Employing strategies for behaviour management and report any problems to the teacher  Covering lessons where appropriate

Outside the classroom

• Updating parents on student progress
• Tracking and maintaining records about reading levels and student underachievement
• Identifying, using data, any unidentified students with SEND
• Supporting students with SEND and exam access arrangements in assessments

Wider Contribution to the Academy

• Supporting to deliver a morning Daily DEAR session 
• Having regular wellbeing catch-ups with students with SEND
• Running small group literacy intervention sessions
• Running or supporting enrichment sessions: sport, music, technology, language etc
• Helping with the organisation of educational visits and going on them
• Assisting with duties (before school, at break time, lesson transitions, lunchtime, student dismissal)

Annual Reviews and Target Setting

• Attending annual reviews for any Education, Health & Care Plan students ensuring all targets are written and continually updated
• Completing student profiles/ SEN Support Plans on all SEN students with SMART measurable targets
• Ensuring all staff are aware through regular bulletins about targets and changes to teaching strategies needed for individuals
• Establish and maintain relationships with individuals and groups
• Establishing relationships with individuals through 1-2-1 meetings and meetings with parents
• Interacting appropriately and professionally with teachers and other colleagues and parents/carers
• Refer matters where necessary to other professionals in school, passing on concerns to the relevant person
• Caring for children in ways that shows respect and understanding for their home values and practices, complying with parents’ wishes

Review and develop own professional practice

• Taking part in regular reviews of practice and take advantage of development opportunities
• Setting personal targets and attending relevant courses/in-service training

Support maintenance of pupil safety

• Demonstrating awareness of symptoms associated with minor health problems
• Having full knowledge of Health and Safety policy
• Responding to minor health problems, for example with regard to asthma, allergies etc.
• Reporting any illness to teacher or other member of staff responsible for dealing with pupil health

Support use of ICT in the classroom

• Knowledge of the sorts of ICT software and hardware that we use
• Preparing ICT equipment for use
• Supporting classroom use of equipment

Provide support for multilingual/bilingual pupils

• Knowledge of the school’s policy for supporting multilingual/bilingual pupils
• Explaining purpose of activities to children
• Agreeing with teacher strategies for supporting pupil
• Knowledge of school’s policies for inclusion, equal opportunities, multiculturalism and anti-racism 
• Helping pupils to access curriculum and support development of target language
• Utilising cross curricular opportunities to develop target language skills
• Dealing with the challenges of the language demands of learning activities in ways that maintain pupil confidence and self-esteem

Help pupils to develop literacy and numeracy skills

• Knowledge of school’s policies for literacy and numeracy
• Working with individuals and groups on number or literacy tasks
• Knowledge of intervention strategies to support pupils with literacy and numeracy difficulties
• Supporting access to the curriculum through provision of support for literacy/numeracy difficulties

 D.  Safeguarding children and young people

Oasis is committed to safeguarding and promoting the welfare of children and young People. We expect  all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS check.

Do you want to feel rewarded for the work that you do?

Then come and join Ambitious College because together we can make the ordinary possible for children and young people with autism each and every day.

What would you be doing?

As a Learning & Behaviour Specialist you will be given all the training & resources needed so that your main focus is ensuring the young person you are working with is able to achieve their goals and aspirations.

You will be valued as an expert within your field of work and allowed the creative space to deliver person centered lesson plans as appropriate. You will be able to use your initiative when working with learners to adapt to new approaches that ensure positive outcomes for the learner.

If you are empathetic, caring and dedicated to putting children and young people with autism at the heart of what you do every day then we want to hear from you.

Who are Ambitious College?

Ambitious College is part of Ambitious about Autism, the national charity for children and young people with autism. We currently have two college campuses in North and West London providing services and support to young people with Autism. We are very proud of the work that we do and all of our learners achievements. We are an Ofsted ‘Good’ provision and received the Natspec Award in 2020 for ‘Wellbeing & Mental Health’, we are also nominated for the Natspec ‘Home Learning’ award 2021. We understand the importance of ensuring the wellbeing of our employees whether you work in a classroom or outside of one.

We are proud to say that we continued to support our learners and their families throughout the pandemic. We ensured that all our learners and staff had the resources needed to continue delivering an outstanding service to our learners and their families.

Should you apply for this role?

If you are experienced at working with someone with Autism on a 1:1 basis, then you can join our experienced hired career pathway. If you are someone who is part-qualified or qualified by experience then you should also apply as there is something for everyone who can demonstrate they share the same values as we do.

What do I get in return?

The chance to make a real difference to a child or young persons life outweighs what we can offer financially. That being said we offer a competitive annual salary and excellent wellbeing programmes, and opportunities to meet staff across the organisation.

We have a wide range of CPD opportunities to give you the chance to explore career pathways. Other benefits include; physiotherapy for all staff, on-site parking, annual recognition awards, Employee Assistance Programme, season ticket loans and discounts.

Further details:

• We are accepting applications to join us both during this this academic year and to start in August 2021, for our 2 week training programme.
• If you would like an informal chat with one of the members of our people team, please do not hesitate to contact us - you can find our contact details within the recruitment pack attached. 

Ambitious about Autism is fully committed to equality of opportunity and diversity and we welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.

Do you want to feel rewarded for the work that you do?

Then come and join Ambitious College because together we can make the ordinary possible for children and young people with autism each and every day.

What would you be doing?

As a Learning & Behaviour Specialist you will be given all the training & resources needed so that your main focus is ensuring the young person you are working with is able to achieve their goals and aspirations.

You will be valued as an expert within your field of work and allowed the creative space to deliver person centered lesson plans as appropriate. You will be able to use your initiative when working with learners to adapt to new approaches that ensure positive outcomes for the learner.

If you are empathetic, caring and dedicated to putting children and young people with autism at the heart of what you do every day then we want to hear from you.

Who are Ambitious College?

Ambitious College is part of Ambitious about Autism, the national charity for children and young people with autism. We currently have two college campuses in North and West London providing services and support to young people with Autism. We are very proud of the work that we do and all of our learners achievements. We are an Ofsted ‘Good’ provision and received the Natspec Award in 2020 for ‘Wellbeing & Mental Health’, we are also nominated for the Natspec ‘Home Learning’ award 2021. We understand the importance of ensuring the wellbeing of our employees whether you work in a classroom or outside of one.

We are proud to say that we continued to support our learners and their families throughout the pandemic. We ensured that all our learners and staff had the resources needed to continue delivering an outstanding service to our learners and their families.

Should you apply for this role?

If you are experienced at working with someone with Autism on a 1:1 basis, then you can join our experienced hired career pathway. If you are someone who is part-qualified or qualified by experience then you should also apply as there is something for everyone who can demonstrate they share the same values as we do.

What do I get in return?

The chance to make a real difference to a child or young persons life outweighs what we can offer financially. That being said we offer a competitive annual salary and excellent wellbeing programmes, and opportunities to meet staff across the organisation.

We have a wide range of CPD opportunities to give you the chance to explore career pathways. Other benefits include; physiotherapy for all staff, on-site parking, annual recognition awards, Employee Assistance Programme, season ticket loans and discounts.

Further details:

• We are accepting applications to join us both during this this academic year and to start in August 2021, for our 2 week training programme.
• If you would like an informal chat with one of the members of our people team, please do not hesitate to contact us - you can find our contact details within the recruitment pack attached. 

Ambitious about Autism is fully committed to equality of opportunity and diversity and we welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.

Support Worker (Learning Disabilities)

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative, and diverse teams.

At Clementi Court, we have one of the most fulfilling and meaningful jobs you can do. The people we support are all individuals with unique qualities and when you get to know and support them, you truly learn what job satisfaction really means.

The two houses that make up Clementi Court are home to six adults with profound, multiple disabilities and is filled with lots of fun and laughter. We pride ourselves on being a big happy family with the people we support always at the centre of it all. We thrive on providing person-centred active support and encourage this throughout everything we do.

To be successful in your application you must be able to work in the UK without sponsorship.

Salary: Potential earnings of £21,043 pa based on a qualified rate and 47 sleep-ins per year
Hours: Permanent, Various Hours
Location: Clementi Court, Evesham

What we Offer

We offer a range of benefits, including 20 days holiday (plus 8 bank holidays increasing to 25 days after a year of employment (pro rata); a contributory pension and life Assurant scheme; as well as career development opportunities including apprenticeships! We’ll give you a comprehensive induction, full training, and support along the way. With Investors in People and Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

You don’t need experience of support work or any special qualifications for this job - you’ll get plenty of training along the way. Having the right values, a positive attitude to life and a desire to support people to live their life with as much independence, choice, dignity and control as possible is what matters most. You will need to have good listening skills and a practical, caring approach. You also need to have basic level IT skills to be able to use a computer as you will regularly need to record information about people you will be supporting.
 

We provide 24/7 support to some people, so you will need to have flexibility to work shifts, including nights, weekends and Bank Holidays.

We are currently restricting face-to-face training; therefore most of your training courses, including some aspects of your induction, will be online. But you will still be able learn from your colleagues in a supportive hands-on environment.

Closing date: Monday 31st May 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Senior Healthcare Assistant, Care Staff, Community Development, Relief Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP, Flexible Working etc.

Marine Society and Sea Cadets are seeking to appoint a Supporter Care Officer to join our team based in London (temporarily working from home). You will join us on a full-time permanent basis, and in return, you will receive a competitive salary of £28,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Supporter Care Officer who will be the main point of contact for supporters, prospective supporters and the public. They will need to effectively respond to interactions and enquiries using multiple communication channels (phone, email, letter, social media and text).

Key responsibilities Supporter Care Officer include:

- Manage the administration and use of the Fundraising CRM system
- Maintaining Database records
- Manage and report on Legacy and In Memorium donations
- Supporter Engagement – using a multitude of platforms and channels. Taking ownership of any interactions.

Our ideal Supporter Care Officer will:

- Experience in customer service environment
- Strong degree of computer literacy and strong appreciation for phone, web and databases
- Excellent interpersonal and communication skills
- Excellent planning ability and organisational skills, with strong attention to detail
- Ability to analyse and evaluate data and information
- Computer literacy – good knowledge of Microsoft Word, Excel and PowerPoint, email, internet and experience of in-house databases together with use of web-based information system
- Flexibility – ability to adapt and be flexible in approach to work
- Ability to work unsupervised
- Experience of working with a budget and monitor expenses
- Using contact data base management systems to manage information and working in an office environment to deadlines
- Ability to handle mass mailings including mail merge

In return as our Supporter Care Officer you will receive:

- Pension Scheme
- Life Insurance
- Private Medical Insurance
- Employee Assistance Programme
- season ticket loans
- Eye Care

Closing Date: 16th May 2021
Interviews:  End of May 2021

If you feel you have the skills and experience to become our Supporter Care Officer then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and supporting statement. Without this, we sadly will be unable to consider your application for this role.

Deputy Care Manager

Greensleeves Care are now recruiting for a Deputy Manager for The Briars Care Home in Sandown. The Briars care home in Sandown on the Isle of Wight is one of the best care homes on the island. The Care Home delivers exceptional residential care and the best possible dementia care. This is an exciting opportunity for an experienced care professional to join Greensleeves Care.

Interviews will be held W/C 10th May.

Deputy Care Manager Responsibilities:

As Deputy Manager, you will work closely with the Home Manager to assist with the efficient running of the home. You will also be responsible for:

- Assisting with the management of the Homes staffing, financial and material resources, including involvement in staff recruitment and selection;
- Taking responsibility for the running of the Home in the absence of the Acting Home Manager;
- Leading and facilitating in staff and residents meetings, staff training and development activities
- Ensuring that high standards of care are delivered to meet the needs of the individual resident, monitoring and maintaining these standards.

Deputy Care Manager Requirements:

- With prior experience of managing staff in a care home or a similar environment, you will have a high level of care knowledge and a strong understanding of person centred care.
- To apply, you will require a minimum qualification of NVQ Level 3 in Health and Social Care (or equivalent.)
- All candidates should also note that the role of Deputy Manager at The Briars Care Home will involve some flexibility. You will be required to work a variety of shifts, be on call and answer emergencies.

About Greensleeves Care:

Greensleeves Care is one of the most respected care charities in the United Kingdom. We provide exceptional 24-hour Nursing Care, Specialist Dementia Care, and Residential Support to older people across England. We have more than 20 years' experience in delivering exceptional care and are excited about the next 20 years. The organisation has doubled in size in recent years and is expected to continue to grow in the future.

Why us:

Joining Greensleeves Care means so much more than just working for one of the nation’s best and most respected care charities. We offer a number of benefits to our exceptional staff:

- Pension. Greensleeves Care staff enjoy an excellent staff personal pension plan. Our pension is a defined contribution scheme.
- Annual Leave. The minimum annual leave entitlement for all staff working at our care homes is 28 days (including Bank Holidays).
- Death In Service Benefit. Greensleeves Care provides a discretionary death in service benefit equal to 2 x the staff member’s annual salary.
- Voluntary Lifestyle Benefits. Another great benefit, this covers money off high street retailers, supermarkets, attractions, holidays etc.
- Qualifications, learn while to earn.

Location: Briars Care Home, Sandown, Isle of Wight, PO36 9BD

Type: Full Time, Permanent,

Salary: £31,000 per annum

Interviews will be held: W/C 10th May.

You may have experience of the following: Senior Support Worker, Care Staff, Care Home Manager, Deputy Care Home Manager, Assistant Care Home Manager, Residential Care Manager, Deputy Manager, Registered Manager, Healthcare, etc.

Ref: 98508

Akademi is recruiting for a dynamic and committed Learning & Participation Producer. The L&P Producer is an integral role in the organisation, working 4-5 days/week as Akademi grows and develops our participatory practice taking South Asian dance to our communities. The post holder will be highly motivated and will be supported and encouraged to bring their creative flair, initiative and arts participation experience to the role. To find out more, please download a recruitment pack below.

Akademi is committed to being an Equal Opportunities employer and recognises the importance and advantages of diverse workplaces and communities. Any candidate who self-identifies as D/deaf, disabled or neurodivergent, as a person of colour, and/or as genderqueer, and who meets the essential person specification, is guaranteed an interview. If you feel that this applies to you, please indicate in your application email.

TPP are delighted to be working with an International charity who are the leading organisation working to create a world where nobody wants or believes we need to experiment on animals. This charity has a history spanning over 100 years, they have achieved so much for animals.

This is an inspiring charity to work for with exciting growth plans.

This role offers some great benefits:

* 12-month interest free season ticket loan
* 25 working days' paid holiday, in addition to Public Holidays'
* Employer's Ethical Investor's Stakeholder Pension Scheme
* Generous training and professional development allowance
* Flexible working hours
* Childcare Voucher Scheme
* Ride-to-Work Bicycle Scheme
* Staff retention policy
* Work life support scheme

As an experienced supporter care specialist, you will lead on the development of supporter care practices and form the front line of the organisation's supporter and customer care.
You will enjoy dealing with a wide and diverse range of people on the phone and you will have excellent administrative skills gained in a customer or supporter-facing environment, including the ability to deal with complex enquiries submitted by telephone, email, social media and post.

As an accomplished communicator your thorough response handling and excellent supporter care will guarantee an efficiently managed supporter and customer care journeys.
You will ensure that the organisation's supporter records, general systems and processes are efficiently maintained.
Your flexibility, energy and professionalism will place you at the heart of the team making you a vital component in the organisation's continuing success.

Some of the Key responsibilities:
1. Be the first point of contact for existing and new supporters by providing a professional supporter and customer care service ensuring that all telephone, email, social media and postal donations, information requests, queries or complaints are answered, processed, fulfilled and published appropriately, accurately, and promptly.

2. Listen and respond to the needs of each supporter, considering and understanding their personal experiences and motivations while conveying information in an appropriate and empathetic manner.

3. Provide customer service throughout the supporter journey, with a clear focus on building long-lasting relationships, and increasing value from these relationships.

4. Handle and process a range of payments, including cash, cheques, credit/debit cards and Direct Debits. Maintain database integrity.

5. Carry out tasks related to donation processing and reconciliation.

6. Responsible for ensuring that supporter and customer records on the International group of companies' CRM database are kept up to date.

7. Maintain best practice surrounding supporter and customer care, and to ensure compliance with relevant legislation such as GDPR/Data Protection Act, Gift Aid legislation and Fundraising Regulator guidelines as well as internal policies and procedures, as appropriate.

8. Provide efficient administration, being responsible for circulation of incoming post and the dispatch of outbound mail; and take responsibility for the development & maintenance of paper and electronic filing systems.

The successful person for this role will have the following:
1. Excellent interpersonal skills including the ability to build and maintain strong relationships with colleagues, supporters, customers, visitors and suppliers.
2. Friendly and personable with excellent communication skills; with the proven ability to deal professionally and efficiently with a broad range of telephone-based enquiries.
3. Excellent written communication skills across a broad range of media and styles, and channels. Ideally experience of writing copy for supporters and fundraising.
4. Ability to strictly maintain agreed organisational messaging protocols, and to use one's own initiative and common sense as required.
5. Ability to carry out comprehensive online research and summarise findings for colleagues clearly and concisely.
6. Good working knowledge of Microsoft Office packages including Outlook, Excel, Word, and PowerPoint, and CRM Database systems.
7. Excellent organisational skills including an ability to prioritise and manage multiple tasks and meet SLAs.
8. Ability to maintain high levels of accuracy with clear attention to detail at all times
9. Strong commitment to team working, and and ability to build strong, mutually beneficial relationships with colleagues across the whole organisation, including at a senior level.
10. Desirable - Training in a related field such as Fundraising, Marketing, Customer Service or other relevant qualifications.
11. Demonstrable extensive experience of providing excellent telephone and email-based supporter and customer care.
12. Experience of managing supporter and customer care activities, including handling of complaints and queries on a wide range of often complex subjects.
13. Experience of supporting the delivery of multi-channel fundraising and communication activities including copywriting.
14. Proven experience of developing and maintaining administrative systems, including paper and electronic filing.
15. Familiarity with using Fundraising databases

If you are interested and would like to learn more about this exciting opportunity please get in touch ASAP

The opportunity

We’re looking for a Call Centre Team Leader (Customer Care) to join our Customer Support Team.

About the role

As our Call Centre Team Leader, you'll develop and lead the Customer Care Team providing exceptional customer service to our amazing supporters using multi-channel modes of contact. 

You'll inspire, motivate and lead a remote team across the UK dealing with high levels of contact across multiple channels. You'll ensure all members of the team have the necessary skills, knowledge, and information to successfully deliver an excellent inbound customer service to all customers, planning and allocating work to the team to achieve agreed objectives and SLAs.
 
Through developing an excellent understanding of our customer contact technology and how that supports both our customers and your team, you’ll gain knowledge of British Heart Foundation’s (BHF) CRM database and associated procedures relating to the tasks of the Customer Care Team, ensuring the accurate and responsible handling of all data in-line with BHF data policies in all BHF relevant databases and paper records.

About you

With a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording and inputting of information, you’ll have previous experience of ensuring quality data is gathered on customer contact. 

You'll be an experienced Team Leader, having run an inbound a customer call centre team previously and will also have strong leadership and people and performance management experience. 

Target-driven, you'll be able to use your own initiative and manage your own workload and will have excellent communication and customer service skills able to respond by telephone and in writing sensitively to our supporters and customers.

With an enthusiastic and “can-do” positive attitude you’ll enjoy learning about and utilising new customer contact technology, driving continuous improvement.

Please note this role will be homebased but there will be a requirement to travel to BHF offices in Birmingham.

About us

We’ve helped halve the number of people dying from heart and circulatory diseases in the UK since the 1960s, but there is still a mountain to climb. We rely on the support and donations from the public. If these stop, so does our research. So does the support we provide. And so does the search for cures and treatments that could save you or someone you love one day.

Interview process 

The interview process will be held over MS Teams. 

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Support Worker (Learning Disabilities)

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative, and diverse teams.

We are seeking Support Workers to join us and support adults with learning disabilities to live the best life possible. We recognise that the current pandemic means we have had to adapt to change and in many ways we are now doing things differently but what hasn’t changed is our passion for standards and doing all we can to look after the people we support both in these current challenging times and in the future.

To be successful in your application you must be able to work in the UK without sponsorship.

Salary: Up to £21,658
Hours: Permanent, Various Hours
Location: St Austell, Cornwall

What we Offer

Apprenticeships - earn whilst gaining a fully funded Level 2 Diploma in Health & Social Care with a Top 100 Apprenticeship Employer (ranked 11th in 2020). Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out, but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance. Free DBS Check. As a “key worker” you will
benefit from government incentive schemes.

You don’t need experience of support work or any special qualifications for this job - you’ll get plenty of training along the way. Having the right values, a positive attitude to life and a desire to support people to live their life with as much independence, choice, dignity and control as possible is what matters most. You will need to have good listening skills and a practical, caring approach. You also need to have basic level IT skills to be able to use a computer as you will regularly need to record information about people you will be supporting.

We are currently restricting face-to-face training; therefore most of your training courses, including some aspects of your induction, will be online. But you will still be able learn from your colleagues in a supportive hands-on environment.

Closing date: Monday 31st May 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Senior Healthcare Assistant, Care Staff, Community Development, Relief Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP, Flexible Working etc.

Support Worker (Learning Disabilities)

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative, and diverse teams.

We are seeking Support Workers to join us and support adults with learning disabilities to live the best life possible. We recognise that the current pandemic means we have had to adapt to change and in many ways we are now doing things differently but what hasn’t changed is our passion for standards and doing all we can to look after the people we support both in these current challenging times and in the future.

To be successful in your application you must be able to work in the UK without sponsorship.

Salary: Up to £21,658
Hours: Permanent, Various Hours from 16-30 hours
Location: Liskeard, Cornwall

What we Offer

Apprenticeships - earn whilst gaining a fully funded Level 2 Diploma in Health & Social Care with a Top 100 Apprenticeship Employer (ranked 11th in 2020). Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out, but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance. Free DBS Check. As a “key worker” you will
benefit from government incentive schemes.

You don’t need experience of support work or any special qualifications for this job - you’ll get plenty of training along the way. Having the right values, a positive attitude to life and a desire to support people to live their life with as much independence, choice, dignity and control as possible is what matters most. You will need to have good listening skills and a practical, caring approach. You also need to have basic level IT skills to be able to use a computer as you will regularly need to record information about people you will be supporting.

We are currently restricting face-to-face training; therefore most of your training courses, including some aspects of your induction, will be online. But you will still be able learn from your colleagues in a supportive hands-on environment.

Closing date: Friday 14th May 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Senior Healthcare Assistant, Care Staff, Community Development, Relief Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP, Flexible Working etc.