Care jobs

Receptionist

We have an exciting front-of-house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.

Position: Receptionist

Location: Burnt Oak. HA8 0DT

Salary: £13.85 per hour.

Hours:  Saturday 09:30-14:30

Tuesday 11:30-15:30

Wednesday 09:00-14:00

Thursday 12:30-15:30

Contract: Part-time

About the role:

This is an exciting front-of-house role. As receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area: ensuring young people enter the session smoothly; processing new members; directing phone calls and enquiries; maintaining the membership database efficiently; and carrying out regular communication. 

Some of your key responsibilities will include:

• Maintaining the reception area and provide a welcoming environment
• Ensure new members are welcomed and introduced to a member of the youth work team
• Overseeing in-depth database management, ensuring data accuracy, integrity, and reporting to support operational needs
• Ensure Junior members leave sessions safely in the care of parents
• Ensure visitors comply with health and safety requirements and child protection/safeguarding procedures
• Deal with telephone enquiries, take and relay messages, screen, and direct calls
• Enter new members on to the membership database and collect entrance fees
• Ensure that any administration and paperwork is up to date
• Maintain the meeting room calendar
• Keep records up to date related to attendance, trips, events, and meetings
• Administer First Aid in line with procedures (if you are not currently First Aid-qualified, training will be provided)

About you:

To be successful in the role of Receptionist you will be a welcoming, professional, organised, proactive and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn, and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people.

You will also need to bring with you the following skills and experience:

• Previous experience in managing or supervising a reception desk or entrance point
• Working in a customer-facing environment and dealing with the public
• The ability to engage with all types of people from young people, community members, and colleagues to official visitors and Board Directors
• The ability to diffuse pressurised situations while remaining calm and in control
• Great communication and interpersonal skills
• The ability to work on own initiative and as part of a team
• Excellent attention to detail, thorough and organised

Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.

The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value in different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We very much welcome previous experience working as a Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Head of Homelessness and Complex Needs 

£57,952 a year 

Stoke, Stoke-on-Trent 

Hours per week: 37.5 

Contract type: Permanent 

As Head of Homelessness and Complex Needs, you’ll lead the delivery, development and growth of Concrete services, to enable us to achieve our ambition of making homelessness history. You will strategically and operationally lead and coach all teams to deliver a range of services across North Staffordshire and Cheshire East. 

Job requirements 

• Lead Concrete’s homelessness housing and support services across Staffordshire and Cheshire East. 

• Define and review services to ensure that the needs of customers are met, and develop new and existing services for Concrete’s customers, with a focus on preventative measures. 

• Manage property portfolios, acquisitions, and developments. 

• Raise awareness of homelessness and promote the work of Concrete to make homelessness history. 

• Effective leadership and management of people, including maintaining positive team dynamics, ensuring teams and services are well developed, induction and training of staff and coaching and support to ensure further development. 

• Meet legislative and contractual requirements and ensure compliance with the use of systems and collection of data. 

• Be the primary point of contact at a senior level with partners, representing Concrete at local, regional and national forums. Establish and maintain positive working relationships with other relevant agencies. 

• Ensure that customers are involved and embedded in the day-to-day practice of services. 

• Be actively engaged in the promotion of homelessness services, initiatives and campaigns. 

• Act as the spokesperson for publicity opportunities, alongside the Executive Director of Support and Wellbeing. 

What we’re looking for 

• Good standard of education GCSE in English and Maths or equivalent, with a relevant qualification in housing/social care/support services and with evidence of career progression and self-development. 

• Experience managing supported housing and/or homelessness services. 

• Experience building positive working relationships with commissioners, funding schemes and partners. 

• Experience managing, coaching and developing people at Team Leader level or above, across multiple services and locations. 

• Knowledge and experience of managing contracts and services, with effective management of teams within funded and regulated services. 

• Up to date with current issues, practices and laws within safeguarding, homelessness, mental health and housing. 

• Great written and verbal communication skills and experience working with people at all levels. 

• Self-aware, engaging of others, able to lead change and achieve results. 

• Empathetic and understanding of Concrete’s diverse customer group, with a drive to create the best possible services to meet their needs. 

• Enhanced DBS check. 

• Driving licence with access to own vehicle for work. 
  

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! 

We’ll be interviewing as we go so might close the application process early if we find the right person. 

#Homelessness #Staffordshire #CheshireEast #HeadOfHomelessnessAndComplexNeeds #Leadership #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis 

Who we are 

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. 

Homelessness isn’t a choice. It can happen to anyone. 
 
 

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. 
 
 

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. 
 
 

Join us on our fight to make homelessness history across Staffordshire and everywhere. 

Building Recovery in Community Coordinator

Location: HMP Deerbolt, Barnard Castle, DL12 9BG

Salary: £24,242 - £30,790 per annum

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

The Role

An exciting opportunity has arisen for a Building Recovery coordinator (HMYOI Deerbolt being the community) to support Waythrough’s service delivery within Reconnected to Health in HMYOI Deerbolt.As a Building Recovery coordinator, you will provide 1:1 support for service users, who have completed most of their recovery journey with a Recovery Coordinator and are now in sustained recovery. You will take a “whole person” holistic approach to ensure that every service user’s package of care encompasses all areas of their wellbeing, to achieve the best possible outcomes for every person. 
As a Building Recovery coordinator, you will also recruit train and supervise peer mentors who will support the service alongside yourself with group delivery, mutual aid, focus groups and any project work.

• Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.
• Carry out focus groups and promote equality diversity and inclusion through project work and promotion of the service
• Recruit, train and supervise peer mentors who are an integral part of our service delivery and lived experience
• Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.
• Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families within their local community To lead effective case management for allocated service users, including on-going processes such as risk assessments, risk management plans and safeguarding assessments and plans. This includes the effective use of an online case management system.

About You

The successful post holder will match our ambition and commitment to provide the highest standards of service quality and performance within this partnership.

‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’ 

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service) 
• Annual leave purchase scheme 
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit 
• Free Will writing
• Eyecare vouchers 
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses 
• Work-life balance- flexible working and family friendly policies 
• Happy, Healthy You! – our wellbeing offers for our workforce 
• Employee Assist Programme and Waythrough Support Networks 

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

Waythrough is an equal opportunities employer  
 
We value unique perspectives and experiences that everyone can bring and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use.

Location: Luton / Hybrid (2-3 days on-site per week)
Salary: £50,868 (H1), rising to £52,140 (H2) subject to performance criteria
Full-time | Permanent

Harris Hill is delighted to be partnering once again with Keech Hospice Care in the search for a dynamic and experienced Head of Public Giving.

This is an exciting and strategic leadership opportunity at a time of transformation and investment in Keech's fundraising. Reporting to the Associate Director of Supporter Engagement, the new Head of Public Giving will lead a passionate growing team focused on community fundraising, events and engagement, with a clear mission to acquire, retain and inspire supporters through powerful, data-led journeys.

As the Head of Public Giving, you'll manage three direct reports and lead a wider team of eleven. You'll be responsible for a gross income budget of over £750,000 and for delivering impactful, integrated strategies that grow supporter engagement, drive income, and embrace innovation-particularly through digital and automation. This is a key leadership role, responsible not only for income generation but for shaping the supporter experience across a range of touchpoints, ensuring the long-term sustainability of public giving programmes.

You'll work closely with senior leadership and cross-functional teams-including Head of Personal Giving, Marketing & Communications, Quality & Data, and the wider Fundraising directorate-to ensure the successful implementation of the new fundraising strategy and continued alignment with Keech's mission and values.

Key Responsibilities:

• Develop and deliver the Public Giving operational plan in line with the overall fundraising strategy to achieve sustainable income growth.
• Lead and inspire a high-performing team of specialists across events, community fundraising and supporter engagement.
• Create and implement integrated supporter journeys and acquisition strategies using digital tools, automation and data insights to maximise donor lifetime value.
• Oversee the planning and delivery of public fundraising events and campaigns that are engaging, innovative and high-impact.
• Use CRM systems and automation tools to drive supporter insight, campaign effectiveness, and fundraising performance.
• Lead on budget planning, reporting, forecasting and performance tracking, ensuring income and expenditure are optimised.
• Collaborate across departments to ensure seamless integration of marketing, communications, and data strategies within fundraising.
• Stay ahead of trends in mass market fundraising, digital engagement and supporter experience, embedding a culture of continuous improvement and innovation.

Requirements:

• Significant experience in a similar fundraising leadership role, with a proven record in mass market or public fundraising, including community and events.
• Experience leading high-performing teams, driving income growth and supporter engagement through insight-driven strategies.
• Excellent knowledge of digital fundraising, CRM optimisation and marketing automation, with strong data analysis and budget management skills.
• A strategic thinker and hands-on leader, capable of managing complex projects, motivating teams and engaging a wide range of internal and external stakeholders.
• Passionate about the mission of Keech Hospice and committed to values-led, inclusive leadership.

This is a fantastic opportunity for a creative, strategic and people-focused leader to make a tangible difference for children, adults and families living with life-limiting conditions across Bedfordshire, Hertfordshire and Milton Keynes.

Application Process:

• Deadline: Tuesday 27th May, 9am
• First interviews: 5th or 6th June
• Second interviews: Monday 16th June

For a full job description and details on how to apply, please contact Dagmara at
 

Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion.

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusi

Youth Engagement Worker

£24,127 pro rata per annum + benefits ¦ Bath ¦ Part-time

Fixed Term Contract until 31/03/2026 ¦ 4 days per week (30 hours)

Your Creativity. Their Growth. Better Futures.

Every day, young people who have experienced homelessness need more than just housing—they need opportunities to develop skills, confidence, and community connections. As our client's Youth Engagement Worker, you'll design and deliver engaging programmes that transform lives, helping vulnerable young people build the foundations for independent living and future success.

This job is about unlocking potential. You'll work across their Pathways and Foyer services, creating meaningful activities and workshops for 16–25-year-olds who are developing their independent living skills. Through engaging activities and strong community partnerships, you'll help young people overcome barriers to education, employment, and wellbeing while building the confidence they need to thrive beyond supported housing.

Picture yourself as the key person who opens doors to new possibilities. Your passion for supporting young people will create vibrant communities within our client's services and equip residents with the practical and social skills needed for their next steps in life.

What you'll be doing

• You'll split your 4 days per week between The Foyer (for 18-25 year olds) and Pathways (for 16-21 year olds with medium to high support needs)
• You'll design and deliver structured workshops covering employment, education, independent living skills, wellbeing, and community building
•  You'll work two evenings per week until 7pm, alternating between Thursday free food events at The Foyer and engagement activities at Pathways
• You'll build relationships with partners, employers, charities, and educational institutions to create opportunities for residents
• You'll continue and expand the Youth Power Project, ensuring young people's voices inform services and our client's strategic priorities
• You'll collaborate with the Resident Engagement team to consult with young people on topics affecting their lives
• You'll gather outcome data and use insights to continuously improve your programme offerings

What you'll get in return

Beyond a salary of £24,127 pro rata and the opportunity to make a transformational difference in young people's lives, you'll get:

• 26 days annual leave per year pro rata (plus bank holidays) rising to 29 days pro rata after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits including the ability to buy additional leave, gym membership, Health Cash Plan
• 'Perks at Work' giving you access to thousands of discounts
• Access to an Employee Assistance Programme for your own wellbeing

More about you

Our client is looking for someone with creativity, passion and genuine care for supporting young people who have experienced homelessness to build positive futures.

Essential:

• Experience working with vulnerable young people
• Creative ability to design engaging activities that build practical skills
• Understanding of youth homelessness issues
• Strong communication and partnership-building skills
• Experience working collaboratively with service users
• Ability to motivate and inspire young people

Desirable:

• Knowledge of local education and employment opportunities
• Experience in trauma-informed environments
• Understanding of safeguarding procedures
• Skills in outcomes reporting and data analysis
• Background in youth work or community development

About Curo

Our client is a South West housing association with social purpose at the heart. They provide affordable homes and create positive futures in their communities. They're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

They acknowledge the unique challenges and discrimination faced by people from marginalised communities in accessing housing and support services. They understand that experiences of homelessness are deeply impacted by these systemic barriers. That's why they actively work to recruit team members who have lived experience or deep understanding of these communities and can passionately advocate for those navigating these difficult circumstances.

They actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from their customers.

About the role

This new role will be part of our Supporter Engagement team, which includes Special and Challenge Events Fundraising, Community Fundraising, Individual Giving and Supporter Care. Our Special Events programme has expanded significantly in recent years, and we
have ambitious plans as part of our new three-year strategy. As part of this, we organise a diverse range of fundraising events, including a Comedy Night, Garden Party, Sports Quiz, Carol Service and Gala dinner.

Working closely with the Head of Supporter Engagement, the Special Events Officer will play a key role in developing and managing our special events programme. This includes overseeing multiple aspects of event planning and execution, collaborating with the Marketing and Communications team to produce high-quality event materials and ensuring that every event runs smoothly. Additionally, you will help manage key relationships and maximise fundraising income.

A key focus of this role will be leading the organisation of our annual Carol Service at St Margaret’s Church, Westminster Abbey, while also exploring opportunities to develop a new special event that diversifies our income streams and broadens our audience.
You will also stay ahead of industry trends, conducting competitor research and analysis to ensure our events remain innovative, competitive, and appealing to supporters.

Main duties

• Supporting the co-ordination and delivery of our special events programme.
• Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
• Work closely with the Marketing and Communications team to produce event materials including event programmes.
• Support the Philanthropy Officer with the organisation of our annual cultivation event.
• Support the Head of Supporter Engagement to identify opportunities for income growth from special events with the view to develop a new Special event within the portfolio.
• Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.

Key responsibilities

• In conjunction with the Operations Coordinator Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

• Experience of supporting or delivering special events.
• Experience of recruiting new fundraisers and providing excellent stewardship.
• Creative thinker with the ability to take the lead, initiative and problem solve.
• Understanding of how to use insight, data and market trends to identify opportunities
  and make recommendations.
• Experience of tracking income and expenditure targets.
• Working in the charity sector.

Desired knowledge

• Special events, fundraising and trends.
• Digital fundraising and online fundraising platforms.
• Excellent organisation & time management skills.
• Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently.
• GDPR and all relevant fundraising regulations.
• Shared passion for the work of The Passage.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

General Manager – Charity

Two established and award-winning charitable trusts, pivotal in promoting and supporting volunteering within rural West Northamptonshire communities, are seeking a dynamic and results oriented General Manager. These organisations are merging to form a single charitable trust effectively combining over three decades of dedicated service. 

Integral to the regional voluntary sector infrastructure, the unified entity delivers a comprehensive portfolio of community action services and projects. These initiatives support local voluntary and community groups while empowering individuals to cultivate interests, actively engage within their local community and enhance their overall personal well-being.

The General Manager will oversee existing operations, lead the team towards operational excellence, champion core values, and drive fundraising efforts. We seek a visionary leader with a demonstrable commitment to advancing services for rural West Northamptonshire residents and a pragmatic understanding of the sector.

This is an exceptional opportunity to build upon established successes, and pioneer innovative approaches to support and shape the organisation's vision for the future.

Key Responsibilities:

• Responsible for the daily operational management of the organisation, ensuring regular and comprehensive reporting of operational progress and impact

• Lead and support line managers in their day-to-day activities, fostering seamless integration across the organisation’s diverse projects and services.

• Drive and diversify fundraising activities to secure new revenue streams that underpin organisational growth and enhance impact.

About you

Skills and Experience:

The successful candidate will possess a strong working knowledge of the voluntary, community, and social enterprise sector (VCSE) and exhibit considerable enthusiasm for its growth and development within the region. Specifically, the individual will demonstrate:

• Proven experience in a similar management role, ideally within the charity or non-profit sector.

• Proven experience in people management lifecycle to demonstrate understanding the importance of a positive and inclusive working environment

• Experience in securing and managing funding, including development and ongoing relationship management

• Familiarity with relevant statutory standards and requirements (e.g., CQC, local authority regulations, HSE guidelines).

• Excellent people management, project coordination, and communication skills.

• with a proven ability to inspire and motivate teams.

• A strong commitment to collaboration and effective teamworking with staff, volunteers, and supporters.

• Proficiency in technology and digital tools to support operational efficiency.

• Skilled in conflict resolution and negotiation.

• Ability to foster innovation and growth within the organisation

• The vision to identify and cultivate new funding streams and fundraising opportunities.

Knowledge

• Understanding of the non-profit sector, including regulatory and compliance requirements.

• Knowledge of current trends and challenges affecting charities and community organisations.

• Awareness of local community needs and dynamics.

Personal Attributes

• Passion for the charity’s mission, vision, and values of the organisation.

• High levels of integrity and ethical standards.

• Adaptability and resilience when navigating challenges.

• Empathy, cultural sensitivity, and an inclusive mindset.

• Innovative and proactive approach, with a willingness to embrace change

Qualifications:

• A strong general education is essential, with further specialist qualifications being advantageous.

What we offer

A competitive salary, based on experience.

This is a full-time (37 hours per week), with occasional evening or weekend commitments. However, we encourage flexible working and would be open to discussion around this.

REF-221 212

Recovery and Connect Worker

Location: Chester, Cheshire

Salary: £25,175 inclusive per annum

Hours: Fixed term position, 1 x 37.5 hours per week, 1 x 15 hours per week

Many people are experiencing mental health issues and urgently need support. That’s where our new service and you come in. Join Waythrough as a Recovery and Connect Worker and you’ll play a vital role in helping individuals access the support services and opportunities they need to improve their quality of life and ensure that their mental health is improving.

Chester and Wirral pathway is a community-based project that will assist people in hospital ready for discharge home from mental health inpatient settings.

Your role will be in supporting patients in various hospital settings to overcome the barriers to them leaving hospital. This will include being part of MDT meetings, housing and benefits support, utility reconnection, identifying housing and a package of 12-week support upon discharge from hospital. Ideally candidates will have good housing experience. This is an agile role that will require travel between hospitals and the community.

Your challenge will be to support individuals with complex mental health needs to feel in control of their care, access mental health support and other local opportunities and build their emotional resilience. You’ll manage a caseload of individuals with mental health concerns, formulating support plans and establishing positive relationships with a range of multidisciplinary organisations.

You’ll need a significant understanding of mental health issues and substantial experience of working within a mental health setting where you dealt with ‘high risk’ clients and managing resources effectively. A good understanding of recovery and coproduction is important too, as is a proven ability to lead, supervise and motivate staff and delegate work appropriately.  Adept at managing conflicting demands and priorities on time, you have a flexible attitude to working hours and, above all, keen to be part of something new and worthwhile that will change lives.

This is a fixed term role that ends on 31 May 2026.

There is a full time and part time role requiring the post holder to work 37.5 hours per week and part time 15 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

When applying, please upload a CV and supporting statement which should clearly outline your skills and experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough.

We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

Service Manager (High Wycombe) Location: One Recovery Bucks, High Wycombe Salary: £37,588 - £40,478 per annum Job Type: Permanent, 37 hours per week Since 2017, One Recovery Bucks (ORB), commissioned by Buckinghamshire County Council, has been providing specialized support to adults with drug and alcohol issues in the Buckingham area. The service operates as a partnership between an NHS Trust, MPFT Inclusion, and the well-established charity, Aquarius. Serving over 1,850 adults annually, the service is delivered across several locations, including Aylesbury (40%) and High Wycombe (60%), as well as satellite sites in the region. ORB offers a diverse range of services, utilizing various delivery models— in-person, online, and by phone. The support provided includes needle exchange, counseling, group work, access to detox and rehab, clinical interventions, and psycho-social support. The Service Manager role encompasses three primary responsibilities: Day-to-Day Team Management: Oversee a team of approximately 28 staff based at the High Wycombe site Line Management: Supervise 10 recovery workers and complex needs practitioners employed by Aquarius. The remaining team members are supported by two experienced senior managers from Inclusion KPI Compliance: Ensure compliance with Buckinghamshire County Council’s KPIs, overseeing each individual's treatment journey from referral to successful completion. This includes accurate use of the core system (ILY) to track progress. Key Responsibilities as line manager: Team Wellbeing: Prioritize your team’s wellbeing by monitoring their workload, capacity, and providing genuine care while balancing the contract’s needs. Caseload Management: Review client allocations to ensure timely referrals and effective case management. Offer support and guidance to ensure cases are managed following our evidence-based treatment approach (training provided). Discharge Management: Oversee pending discharges to ensure clients meet treatment goals, the system reflects accurate progress, and discharges are handled safely. Staff Development: Actively assist team members in achieving career goals, providing support during the supervision and appraisal process to ensure professional development. Health and Safety: Lead the health and safety operations for the two High Wycombe buildings, supported by administrative resources from both partner organizations. Collaboration and Communication: Utilize your communication, problem-solving, coaching, and analytical skills to work effectively with partner organizations, delivering KPIs while fostering a positive and empowering work environment. This is a unique opportunity to make a significant difference in the local community by supporting individuals with alcohol and drug use challenges. No two days are the same as you engage with clients and their families, guiding them through their treatment journeys with positivity, hope, and compassion. In recognition of your skills and dedication, this role offers excellent benefits, comprehensive training, and development opportunities. You will have the chance to enhance your management skills and the option to complete your Level 5 in Operations Management. To Apply If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application. We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group. This is a rolling recruitment process; shortlisted candidates will be interviewed as and when they apply.

About The Role
We have an exciting opportunity to join our talented and passionate team of Dementia Advisers in Greater Manchester.
Within this role you will be providing dementia knowledge and expertise across Stockport, working in close partnership with the memory clinic and other providers. The role will include offering support within a hospital setting, supporting people after a diagnosis of dementia and having a presence to offer information sessions and networking with hospital staff to increase awareness and encourage referral and engagement.
The role will include facilitation of our popular Singing for the Brain group on a fortnightly basis.
As a Dementia Adviser, you will have the rewarding opportunity of providing support, information and guidance to people with dementia, their carers and families, supporting them to maintain their independence, improve their sense of well-being, putting them in more control of their lives.
The Dementia Adviser service is unique to everyone, based upon their personal circumstances and support needs. You will offer support in a variety of ways to include in people’s homes or various locations within the community, face to face, by phone, letter or email. You will also support people to access other services, providing signposting and referrals.
About you

- Passionate about supporting people to maintain their independence, improve their sense of well-being by enabling them to take more control of their lives.
- You have some knowledge or personal experience of dementia and the challenges people affected by dementia may face.
- Experience with communicating with a wide range of people, adapting your approach to ensure understanding at all levels.
- Able to network effectively and collaborating with other professionals to achieve a positive outcome for people.
- Experience of managing and supporting people within a group setting.
- Good IT skills, including experience working with databases and virtual meeting software (Teams / Zoom).
- Ability to organise your own work to ensure it is accurate, meets quality targets, deadlines and reporting requirements.
- The ability to travel across Greater Manchester independently as often as required

What you’ll focus on:

- Providing a person-centred and outcomes focused information and advice service to people affected by dementia and their carers.
- Identifying people’s needs and the services they may wish to access, giving advice about how to live well with dementia and support the improvement of their sense of wellbeing.
- You will be community based which means working from home and spending time in the community completing home visits, attending networking meetings and promoting our service at events and occasionally giving dementia awareness talks to groups.
- You will aim to reach people affected by dementia from all communities and work hard to ensure your service is inclusive.
- Working with a variety of professionals from health, social care, voluntary and community sectors. You will build relationships to ensure referrals into our service, and you have knowledge of services and support available for people with dementia and carers living in Stockport.

Interview date: Week commencing 26th May

About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
 
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Training Officer (Events) 

Join a Great Place to Work certified employer! 

We are seeking a Training Officer for a maternity cover, to lead and deliver impactful in-person training events that support early years professionals across the UK. 

Position:Training Officer (Events) – Maternity Cover 

Location:Huddersfield/Hybrid (minimum 2 days per week in the office) 

Hours:37 hours per week 

Salary:£26,000 Per Annum 

Contract:12 months – temporary to cover maternity leave

Benefits: Include 25 days’ holiday, rising to 29 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

The Role 

As a key member of the Quality and Training team, you’ll take the lead in managing in-person training events. From initial planning to post-event evaluation, you will ensure every event is delivered to the highest standard and in line with organisational goals. You will also line-manage a Training Administrator and play a central role in upholding the quality and impact of member events. 

Key responsibilities include: 

• Planning, coordinating, and hosting in-person training events across the UK 

• Ensuring Associate Trainers are booked and prepared with relevant materials 

• Liaising with stakeholders including trainers, customers, and venue providers 

• Managing budgets, financial records, and procurement processes 

• Supervising a Training Administrator to deliver excellent customer service 

• Reporting on KPIs and training impact to managers and stakeholders 

• Supporting product development and identifying training needs 

• Organising NDNATalk and ad hoc online events with marketing and PR support 

• Leading customer engagement from registration through to post-event feedback 

About You

You’ll be highly organised and confident in managing events from concept to completion. With strong administrative and communication skills, you’re comfortable managing multiple priorities and working with internal and external stakeholders. You’ll bring energy to your team and take pride in delivering training that makes a difference. 

Essential skills and experience: 

• Proven experience in training or events management 

• Excellent organisational and time management skills 

• Strong IT skills, including MS Office and database systems 

• Ability to manage and motivate a team 

• Strong verbal and written communication skills 

• Financial administration and budget monitoring experience 

• Ability to work flexibly and travel within the UK as needed 

Desirable: 

• Experience using video conferencing tools 

• Line management experience 

• Degree in events management or a related field 

To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

The organisations is proud to be recognised as a Great Place To Work® certified employer. This means employee feedback has determined that they offer a fantastic employee experience with a strong sense of community and workplace pride. This certification is a significant achievement, and the team are incredibly proud that it’s employees feel so positively about their experiences working at the organisation. 

You may also have experience as a Events Coordinator, Training Coordinator, Event Manager, Learning and Development Officer, Programme Coordinator, Project Officer, Training Administrator, Development Officer, CPD Coordinator, Conference Officer. #INDNFP 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation. 

Job Title: Refuge Worker

Location: This is an on-site role, located within the London Borough of Hillingdon, there may be a requirement to occasionally work in the London Borough of Hounslow. 
Salary: £28,857.12 per annum, including London weighting allowance if applicable
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.  

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 30 May 2025

Interview dates: 6, 9 and 10 June 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Partnership Experience Manager (Maternity Cover)

Salary: £38,814 - £44,581 pro-rata (depending on experience and FTE)

Contract: 12 months fixed-term contract (Maternity Cover- might be potentially extended)

Start Date: Date to be agreed (potentially August)

Location: This is currently a blended-working role with two in-office days (Tuesday-Thursday) during term time and the flexibility to work from home during school holidays. Occasional travel to schools and events will be required. 

We will consider reduced office days for a successful candidate based in one of our target regions across the North and Midlands. If this might be relevant for you we are happy to explore in a conversation with you before or during the recruitment process. 

We are currently based at Resource for London near Holloway Road station, however, our office will be moving to another location in London in the coming months. 

Working Pattern: 37.5 hours per week. Our core hours are 09:30 - 16:00 from Monday to Friday. This role can be either full-time or part-time (0.8 FTE minimum) and we are open to flexible working requests. 

Benefits of working for Challenge Partners

• Work-life balance

• Annual leave

• Employer pension contributions

• Health and wellbeing support

• Training and development

• Family-friendly policies

• Connection and celebration

About the role

You will play a key role in driving the continuous improvement and growth of our national partnership through deepening the quality and impact of our local collaboration hubs. You will also oversee the day-to-day running of hubs of our schools and trusts, which includes holding responsibility for the operations of the Partnerships Team and working closely with the Partnership Lead to ensure that all hubs, schools and trusts have an excellent experience with Challenge Partners. 

You will also oversee the implementation of the organisation’s Account Management strategy, working closely with members of the Leadership Team  to implement our strategy for effective partnership experience (our term for account management and customer service) for our partner schools and trusts. This includes holding some key strategic relationships, representing the organisation at external meetings and overseeing partner experience operations.

Key Responsibilities

The Partnership Experience Manager will have the following key areas of responsibility and will be expected to undertake other responsibilities commensurate with the role as requested:

Strategic Leadership and Management  - Hub Quality and Impact

• Develop and lead our strategy to improve the quality and impact of Challenge Partners’ Hubs, continuing to develop high performing hubs and supporting rapid improvement in new and emerging hubs

• Deliver, grow and evaluate the impact of our hub-led programmes: Middle Leaders’ Quality Assurance Review and Leadership Residency Programme

• Oversee the continuous improvement of national Knowledge Exchange and Areas of Excellence

• Lead a Hub Quality and Impact team, including all central team hub owners and executive hub links, through providing clarity on the Hub Quality and Impact strategy and operations.

Strategic Leadership and Management - Partnership Experience and Communications

• Develop and lead the implementation of our Account Management strategy ensuring that accounts are given the attention needed to ensure a smooth experience and high satisfaction rates

• Oversee Customer Care processes across the organisation, guaranteeing that any issues are resolved in a professional and timely manner 

• Oversee whole partnership communications, including half termly partnership newsletters

• Develop and maintain effective stakeholder relationships (Senior Partners, Hub Managers, trust CEOs) with your allocated key accounts to ensure that regular dialogue with them informs the strategy and continuous improvement in our support of hub quality and partner experience

• Act as an ambassador for Challenge Partners, representing the organisation externally where required

• Lead an Account Management approach through providing clarity on the account management strategy and operations.

Oversight of partner experience and hub management operations 

• Line management of the Partnership Lead and one or two Partnership Co-ordinators

• Team leadership of the Hub Quality and Impact and Account Management teams, delegating tasks appropriately 

• Work closely with the Partnership Lead to ensure the smooth day-to-day running of all hubs 

• Act as a point of escalation for any issues across hubs

• Identify hubs at risk, and lead on creating sustainable solutions with team members

• Work closely with the Finance Team to facilitate our invoicing processes for each academic year 

• Oversee hub funding processes across all hubs, proactively considering any changes needed in line with Hub Quality work

• Oversee Pricing Governance processes

Leadership Responsibilities for all Managers

• Foster a collaborative, high-performance team culture.

• Provide coaching and mentorship to develop team members’ potential.

• Drive innovation and professional development, aligning with Challenge Partners’ vision and growth strategy.

• Collaborate with Managers across teams to align efforts, ensuring a seamless experience for our school and trust partners.

• Contribute to organisational strategy, future planning, and priorities as part of the middle leadership team.

General Responsibilities

• Champion Challenge Partners’ vision, values, and commitment to diversity, equity, and inclusion.

• Take ownership of personal development and actively contribute to team learning.

• Work flexibly, undertaking additional duties as required.

• Maintain high standards of health, safety, and welfare for yourself and others.

• Attend events and external meetings, which may require travel and occasional overnight stays.

Person Specification

• Strong commitment to Challenge Partners vision and mission.

• Proven track record in strategic leadership and managing key external relationships.

• Knowledge and experience of the education sector.

• Excellent interpersonal skills used to build positive relationships with diverse stakeholders.

• Strong written and verbal communication skills.

• Experience in leading teams and developing others (formal line management experience is not required if transferable people management skills can be demonstrated).

• Proactive in improving processes, identifying risks and solving problems.

• Exceptional organisational skills, with the ability to prioritise and adapt to changing needs

How to apply

Please submit your application on Applied by 10am on Monday 19th May 2025. You will be asked to upload your CV and answer five competency and scenario-based application questions.

• First round of interviews (remote)- wlc 26th May 2025 (Specific dates TBC)

• Second round of interviews (face-to-face)- wlc 2nd June 2025 (Specific dates TBC)

A note on AI 

At Challenge Partners, we are committed to a fair and inclusive recruitment process. We don’t use Artificial Intelligence (AI) for recruitment - applications are reviewed by members of the team and we use blind shortlisting to mitigate potential bias and ensure all candidates are considered on merit.

Whilst we recognise that AI can be a useful tool for tasks like proofreading, we encourage you to share genuine examples from your own experience so we can better understand your unique skills and perspective. Authenticity is important to us and we want to hear your voice throughout the application process.

DEI Statement

Challenge Partners is committed to further enhancing diversity, equity and inclusion within our team and we welcome applications from all suitably qualified persons regardless of their race, gender, sex, disability, religion/belief, sexual orientation or age. 

Safeguarding Statement

Challenge Partners is committed to safeguarding and promoting the welfare of children, beneficiaries and staff. We expect all employees, consultants and volunteers to share this commitment. All offers of employment or contracts with us are subject to a satisfactory DBS check and references. 

No agencies please.

The Salvation Army – Assistant Head of Individual Giving - Supporter Acquisition and Innovation Unit

Location: Hybrid working, 2 days in office, London SE5.

Salary: £59,744 per annum.

Contract: Permanent, full-time hours. 

The Salvation Army, the UK’s leading social welfare charity, is seeking a direct marketing expert to lead its newly formed Supporter Acquisition and Innovation Unit and provide strategic leadership, direction, and management of the annual acquisition programme.

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

The Assistant Head of Individual Giving is a key, senior role in the Individual Giving Section, overseeing the development and delivery of multi-channel direct marketing activities that inspire and motivate many thousands of new contactable supporters to join the charity’s donor base each year. The post also leads the development and implementation of new acquisition products from concept to launch and meeting an initial annual fundraising target of approximately £500,000. The role leads a unit of three people including one direct line report.

The successful candidate will have extensive expertise in all aspects of direct marketing, specifically acquisition, including detailed knowledge and experience of how best to maximise both offline and online channels, as well as successfully  implementing new and innovative products or offers. Experience in successful strategic planning, management and implementation of strategy will be critical as well as strong communication and interpersonal skills.

Candidates must be highly organised project managers with excellent leadership and people management skills and the ability to think analytically and critically. They will also possess skills in creative development and, finally, have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Tuesday 27th May, 9.00am