Care management jobs

Research Programme Manager

Are you an experienced research professional looking to make a difference to children and young people’s lives?

Please note: this role is known internally as Research Lab Manager

Anna Freud are seeking a Research Lab Manager to join our world-leading mental health charity for children, young people and their families on a part-time basis.

Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

This role offers the chance to work on high-impact mental health research, gain exposure to leading experts across Anna Freud and UCL, and take real ownership of projects from start to finish. You’ll build experience across a range of research methods, develop your profile through publications and funding work, and play a meaningful role in improving outcomes for children and young people.

What you’ll do

A central role supporting the delivery of a programme of mental health research, coordinating projects, managing operations, and ensuring studies are delivered to a high standard from set-up through to completion.

• Coordinate and manage multiple research projects, ensuring timelines, risks, and deliverables are effectively tracked and met
• Oversee research operations, including data management, documentation, and project governance
• Lead on funder reporting and support grant applications and wider research opportunities
• Liaise with key stakeholders, including funders, NHS services, local authorities, and research participants
• Support and supervise junior team members while contributing to high-quality research outputs

What you’ll bring

For the Reseach Lab Manager role, you will be an organised and proactive research professional, with strong experience managing complex projects and data, who can confidently coordinate studies, work with a range of stakeholders, and drive high-quality research delivery in a mental health setting.

• Proven experience managing and coordinating large-scale quantitative or mixed-methods research projects
• Strong data management and administrative skills, with attention to quality, accuracy, and compliance
• Experience contributing to research outputs, including funder reports, publications, or dissemination activities
• Ability to plan, prioritise, and manage multiple deadlines independently, using initiative to solve problems
• Effective communication skills and experience working with diverse stakeholders, including supporting or supervising junior team members

Key details

Hours: Research Lab Manager

Salary: £46,062 FTE per annum, plus 6% contributory pension scheme

Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). Attendance in-person for meetings, as and when required.

Contract type: Permanent

Next steps

Closing date for applications: midday (12pm), Friday, 08 May 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday, 15 May 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held in Week commencing 18 May 2026.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please get in contact with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Fundraising Manager

Location: York or Burgess Hill / Hybrid

Salary: £42,000 - £45,000 per annum DOE

Hours: 35hrs per week

Why join us?

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

MAIN PURPOSE:

 We are seeking an experienced and strategic Fundraising Manager to lead and grow a diverse income portfolio across multiple fundraising disciplines.

This is a leadership role responsible for contributing to and delivering a national fundraising strategy aligned to Brainkind’s organisational priorities, financial sustainability goals, and growth ambitions.

The postholder will manage and develop a small fundraising team, embed high-performance standards, and drive income generation across statutory trusts and foundations, major donors, corporate partnerships, community fundraising, events, and individual giving.

 MAIN TASKS AND RESPONSIBILITIES:

Strategic Leadership

• Contribute to, develop and deliver a multi-year fundraising strategy to achieve sustainable income growth.
• Set and manage annual income targets exceeding £500k to £1m.
• Identify new income streams aligned to Brainkind’s service model and expansion priorities.
• Work closely with senior leadership to align fundraising with operational and strategic objectives.

Income Generation (All Disciplines)

Lead and oversee income generation across:

• Trusts & Foundations – Develop compelling proposals for health, social care and rehabilitation funding.
• Corporate Partnerships – Secure and manage mutually beneficial local partnerships.
• Community & Events Fundraising – Grow supporter-led activity nationally.
• Individual Giving & Digital Campaigns – Strengthen acquisition, retention and legacy programmes.
• Statutory & Health Sector Funding (where applicable outside commissioned services).

Team Management

• Line manage, coach and develop a small fundraising team.
• Foster a high-performance, collaborative culture.
• Set KPIs and ensure strong pipeline management and reporting.

Relationship & Stakeholder Management

• Act as an ambassador for Brainkind externally.
• Build strong internal relationships with operations, clinical teams, finance, and communications to gather impact data and case studies.
• Work closely with marketing/communications to strengthen brand-led fundraising campaigns.

Governance & Compliance

• Ensure compliance with fundraising regulations and best practice (e.g. Fundraising Regulator, GDPR).
• Monitor ROI and cost-effectiveness across fundraising activities.

ABOUT YOU:

• Knowledge of a broad range of fundraising and charity sector activities.
• Knowledge of legal obligations for fundraising activities and all internal procedures and regulations and adherence to best practices, as defined by the organisation and Institute of Fundraising Code of Practice & Fundraising Regulator
• Proven track record of achieving and exceeding fundraising income targets at £500k+ level (or comparable scale).
• Experience in managing successful campaigns, both digitally and within the community.
• Strategic thinker with the ability to analyse data and manager performance pipelines.
• Be able to research, identify and build on opportunities for fundraising initiatives.
• Creative and innovative.

REWARDS:

You can look forward to excellent benefits including:

• A competitive salary of £42,000 - £45,000 per annum DOE
• 38 days annual leave (inclusive of bank holidays) (pro rata)
• Buy and sell up to 5 days annual leave.
• Health Cash Plan
• Access to our Employee Assistance Programme (EAP)
• Excellent training and support
• Group life assurance.
• Eye voucher scheme
• Free parking
• Company Pension
• Long Service and Staff Awards

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.

**Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. **

*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.

The role

The Engagement Manager leads the relational and safeguarding delivery of Lighthouse, ensuring the programme is experienced as a place of dignity, trust, and consistency for every participant. This role sits at the centre of the work - shaping how Lighthouse feels, how people are received, and how support is experienced in practice.

Lighthouse operates in a dynamic environment where participant needs, operational demands, and volunteer teams intersect daily. You will bring presence, judgement, and emotional intelligence to that space, maintaining strong relational consistency while responding thoughtfully and appropriately to what emerges in real time.

You will take ownership of participant engagement across the programme. This includes building trusted relationships, maintaining strong safeguarding practice, and supporting volunteers to engage in ways that are respectful, boundaried, and trauma-informed. Your role is to ensure Lighthouse is not only well run, but deeply human - a place where people feel seen, respected, and supported.

You will also play a central role in shaping how Lighthouse supports people beyond immediate engagement. By understanding participant journeys and needs, you will help strengthen pathways into stability, connection, and opportunity. This requires sound judgement, relational skill, and the ability to translate insight into practical support.

You will work closely with the Programme Manager to ensure Lighthouse remains both operationally strong and deeply responsive to the people it serves.

Key responsibilities

Participant engagement and presence

• Lead participant engagement across Lighthouse delivery
• Build consistent, trusted relationships with participants
• Maintain a visible, calm, and grounded presence during programme sessions
• Help ensure participants feel recognised, welcomed, and respected

Participant wellbeing and support

• Recognise emerging participant needs and respond appropriately
• Support participants to access information, services, and appropriate support
• Help maintain a safe, respectful, and inclusive programme environment
• Ensure participant experience remains consistent and well held

Safeguarding leadership

• Lead safeguarding practice across the programme
• Coordinate safeguarding processes, documentation, and follow-up
• Respond appropriately to safeguarding concerns and incidents
• Ensure safeguarding procedures and escalation pathways are consistently followed
• Exercise sound judgement in complex or sensitive situations

Volunteer support and guidance

• Support volunteers to engage confidently and appropriately with participants
• Provide guidance on boundaries, relational approaches, and safeguarding awareness
• Help create a volunteer culture that is consistent, compassionate, and well supported
• Ensure volunteers feel clear, confident, and supported in their roles

Partnerships, referrals, and pathways

• Build and maintain relationships with outreach teams, support services, and sector partners
• Coordinate referrals and connections to external services where appropriate
• Develop pathways into employment, training, and longer-term stability
• Liaise with employers and partner organisations connected to participant opportunities
• Strengthen the network of support available to participants beyond Lighthouse

Requirements

About you

This role requires someone who is grounded, perceptive, and confident taking responsibility within a complex, people-centred environment.

You will be able to build trust quickly while maintaining clear boundaries and professional consistency. You will bring a calm, thoughtful presence and be comfortable navigating emotionally complex situations with care and sound judgement.

You will likely bring:

• significant experience working alongside vulnerable or marginalised communities
• strong interpersonal and relationship-building skills
• knowledge of safeguarding practice and working with vulnerable adults
• confidence navigating complex or emotionally demanding situations
• the ability to remain calm, consistent, and thoughtful under pressure
• a deep commitment to dignity, respect, and trauma-informed practice

Working pattern

Lighthouse operates primarily between 8:00am and 8:00pm, with occasional evening events. Programme delivery is supported by a team of volunteers.

The two Managers coordinate their working schedules to ensure presence during key delivery periods across the programme week.

Working patterns are flexible and planned collaboratively to support delivery while maintaining sustainable workloads.

Lighthouse Management Structure

Lighthouse is delivered through a shared model, with two Managers working together to ensure the programme remains a safe, consistent, and dignified space for people experiencing homelessness.

Delivering this well requires both strong programme organisation and careful, trauma-informed engagement with participants.

The two Managers hold complementary responsibilities that ensure Lighthouse is both well-run and deeply responsive to the people it serves. While each role leads on specific areas of the programme, they work closely together to maintain consistent standards, clear communication, and a reliable experience for participants.

Joint responsibilities

Together the Managers ensure that Lighthouse operates with consistency, safety and care:

• Participants experience Lighthouse as a safe and welcoming space where they are treated with dignity and respect
• Delivery remains trauma-informed, relational, and grounded in Under One Sky’s values of presence, trust, and follow-through
• Lighthouse sessions are appropriately staffed, with volunteers and team members supported to deliver confidently and reliably
• Safeguarding is embedded into day-to-day delivery, with clear processes for responding to disclosures, incidents, risk, and vulnerability
• Participant needs, concerns, and wellbeing are recognised early and responded to appropriately
• Volunteers and staff are supported to hold clear boundaries while maintaining compassion and respect
• Communication and follow-through are strong so participants do not experience gaps, confusion, or inconsistent responses
• Lighthouse maintains a high standard of care, professionalism, and stability across the programme week

Culture and approach

The Managers help shape the tone of Lighthouse through calm, grounded leadership and consistent presence within the programme.

They help ensure the Lighthouse remains a place where participants feel:

• seen and respected
• safe and protected
• met with consistency rather than unpredictability
• supported without judgement
• able to access help with dignity

They create the conditions for volunteers and staff to provide meaningful support while ensuring Lighthouse remains structured, accountable, and deeply human.

Salary: £39,920

Location: London Diocesan House, Causton Street.

Contract type:  3-year fixed term, full-time (35 hours/week)

Closing date: 03 May 2026

Interview date: 11 May 2026

This is a newly created role within the Diocese of London, supporting the Head of Racial Justice Priority in delivering the aims of the Diocese’s Racial Justice strategy. The postholder will sit within the wider racial justice team and contribute to the development and delivery of key programmes.

The role involves managing projects, supporting programme design and working with a range of stakeholders across diocesan, civic and community networks. It will focus on addressing racial disparities and supporting changes in practice and culture across the Diocese.

Job Summary

The Racial Justice Project Manager will support the delivery of the Diocese’s Racial Justice strategy by providing project management and programme support across a range of initiatives. Working with senior colleagues, clergy and partners, the role will help ensure projects are coordinated, delivered effectively and aligned with diocesan priorities.

Job responsibilities

· Support the design and delivery of racial justice programmes and initiatives

· Manage projects, ensuring activities are planned, coordinated and delivered effectively

· Support training and leadership development programmes related to racial justice

· Oversee data collection, analysis and reporting to support programme delivery

· Coordinate engagement activities and partnerships with diocesan teams, schools and community organisations

· Contribute to monitoring and evaluation to support continuous improvement

Please refer to the attached Job Description for the full details on the main responsibilities.

Person Specification

· Understanding of racial justice, anti-racism, equality and inclusion, with relevant experience

· Experience of project management and working across multiple priorities

· Strong communication skills, both written and verbal

· Ability to work with a wide range of stakeholders from different backgrounds

· Ability to handle sensitive issues with professionalism and discretion

· Empathy with the mission and values of the Church of England

· Right to work in the UK

· The person will require a enhanced DBS check

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering

To apply:

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page

We will be holding an online webinar to provide prospective applicants the chance to meet JRF staff and learn more about the role. 

Please register via our website if you are interested in finding out more about the role. 

About the role

We are seeking a visionary leader to join us as Principal Policy Adviser (Work and Care) to drive the design, development and delivery of programmes that generate influential arguments, policies and ideas addressing the social and economic challenges underpinning poverty and economic insecurity in the UK today. This role is central to charting a course toward a fairer and more prosperous future.

You will actively seek out and engage with individuals and organisations developing innovative ideas and strategies that align with our mission. You will take ownership of how our platform and resources can be best leveraged to support the development and diffusion.

In addition, you will lead the external projection of this work, shaping national conversations, influencing decision-making at the highest levels, building strategic alliances and partnerships and backing experimentation and real-world alternatives. Your leadership will help nurture longer term shifts in thinking and action, ensuring that our work resonates and drives meaningful change across society.

The successful candidate will work collaboratively across the wider organisation, drawing on different disciplines and perspectives to strengthen policy and ideas work and maximise potential for change. You will engage closely with colleagues in teams across devolved nations, considering the territorial implications of their work and exploring how to address issues where responsibilities are devolved.

About you

We are seeking a candidate with strong expertise in UK labour markets or systems of care and a clear understanding of how these relate to poverty and economic insecurity. You will have a sophisticated grasp of how policy making works across the UK including devolved and sub-national governments and be well engaged with current political and policy debates. You will also understand how a range of analytical approaches, both quantitative and experiential, can be applied to complex policy issues, alongside a commitment to fostering an inclusive and diverse culture.

You will be skilled at navigating complex dilemmas, using evidence, research and lived experience to develop insightful and original ideas. You will think critically and creatively, communicate persuasively and identify and support new ideas and perspectives beyond JRF. You will also be an effective collaborator, able to build partnerships and work with a diverse range of stakeholders.

You will bring a track record of shaping influential ideas or policies and experience of engaging and influencing at senior levels. You will have led successful projects or programmes, supported others through coaching and development and contributed to building high-performing, positive teams.

How to apply

If you share our passion and this role sounds like you, then we’re looking forward to hearing from you.

Please submit your CV and supporting information via our website.

The closing date for applications is Sunday 10th May 2026.

Interviews will take place on Wednesday 20th May 2026.

We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Additional Information

Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background.

We positively encourage applications from people from marginalised backgrounds, including but not limited to those with experience of living in poverty.

We are committed to being an anti-racist organisation and operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

In support of our approach to flexible working, we are happy to receive applications from those seeking full-time employment, as well as those who may want to share the role on a part-time basis. When making your application, please state whether you want to be considered for either full or part-time work and, if part-time, the number of hours per week you would be looking for.

At JRF we’re at our best when we’re continually building on trust, showing we care and making a difference – and hope others will do the same. So, for those roles which allow it, we’re developing a more blended approach to how and where you work. This means you can expect to work flexibly between the office and home (with an expectation of two days a week in your home office).

We offer a supportive and flexible workplace. More information on JRF Benefits can be found on our online platform. 

We encourage you to read our EVP, which again is located on our online platform.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

If you have any additional needs and need reasonable adjustments to be made to the interview process, please let us know.

Peabody is looking for a dedicated Team Manager to join our Outreach service where you’ll lead and inspire a team providing essential support to some of the most vulnerable people in our communities. If you’re a motivating leader with a strong sense of purpose, this could be the perfect next step in your career.

Your leadership will drive a culture of compassion, consistency and excellence, ensuring your team has everything they need to deliver meaningful, high‑quality support. This is an opportunity to shape a service that transforms lives empowering customers to maintain their tenancies, build independence, and feel connected.

About the role
The Outreach service supports individuals with long‑term or complex needs to live safely and independently within the community. As the Outreach Team Manager, you’ll guide the team’s day‑to‑day operations, oversee casework, strengthen partnerships, and champion continuous improvement.You’ll work closely with partner agencies, internal colleagues and community organisations to make sure customers get the right support at the right time.  

This is a meaningful, people‑focused role where you’ll directly shape how support is delivered and see the impact of your work every day.

What you’ll do

• Lead, motivate and support a team of Outreach staff to deliver exceptional, customer‑focused support.
• Overseeing high‑quality case management, assessments and risk processes
• Build productive relationships with external agencies and partners to maximise resources and opportunities for customers.
• Ensuring smooth service delivery, accurate reporting and effective data management
• Facilitate effective team communications through meetings, feedback, coaching and development.
• Supporting complex cases and promoting a positive, collaborative team culture
• Driving service improvements and contributing to new policies and processes
• Acting as a positive ambassador for Peabody at forums, meetings and events

What you’ll need

• Experience supervising or managing staff, ideally in a support, housing or community‑based setting.
• Strong organisational skills and the ability to prioritise a varied workload.
• Excellent verbal and written communication skills.
• Confident communicating with customers, staff and partner organisations
• Knowledgeable about Outreach work, welfare benefits and issues affecting vulnerable people
• Ability to handle difficult situations and use de‑escalation and risk assessment techniques.
• IT literacy and experience with record‑keeping systems.
• A collaborative, approachable leadership style and a positive, can‑do attitude.
• Passionate about empowering others and delivering excellent service
• A full driving licence with access to your own vehicle is essential. 

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer:

• 25 days’ annual holiday, plus bank holidays.
• Two additional paid volunteering days each year.
• Flexible benefits scheme, including family-friendly options and access to a discount portal.
• 4 x salary life assurance.
• Up to 10% pension contribution.
• Opportunities for professional development and growth.

Please read before applying:
This role requires an Enhanced DBS check and participation in an on-call rota, which will require occasionally to work unsociable hours to meet the needs of the service.

This is a part time role of 30 hours per week, to work across Monday to Friday. (Working hours TBD). You will also be part of an on-call rota, which is once a quarter. 

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 6th May 2026 at midnight. Interviews will take place in person at our Arcola Street (E8 2DJ) office no later than 23rd May 2026. 

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

 

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

Our Vacancy
We’re looking for a dedicated and organised Community Manager to oversee the day‑to‑day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people. 

What you’ll do 
As a Community Manager, you’ll support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks. You’ll manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income. You’ll process purchase orders, handle administration, and manage communal facilities. You’ll also work closely with Residents’ Committees, attend meetings, and liaise with statutory and voluntary organisations to signpost residents to additional support. Occasionally, you may need to respond to emergencies outside normal office hours. 

What you’ll need 

• Experience in housing management and working with older people. 
• Strong interpersonal and customer service skills, with clear written and verbal communication. 
• Good IT skills, including Microsoft Office, and strong administration abilities. 
• Knowledge of health and safety compliance and understanding of care and support needs for older people.
• Ability to manage budgets and work independently while building positive relationships with stakeholders. 

An enhanced DBS check is required for this role. 

This is a part‑time role, working 4 hours a day, Monday to Friday. The salary is £17,775 per annum for 20 hours per week (full‑time equivalent salary: £31,107).

Why Join Us? 
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. 

What We Offer 

• 30 days’ annual holiday, plus bank holidays (pro rata) 
• Two additional paid volunteering days each year 
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance 
• Up to 10% pension contribution 

Please read before applying: 

• You must have the right to work in the UK; we are unable to provide visa sponsorship. 
• We reserve the right to close this advert early if we receive a high volume of suitable applications. 

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. 

Closing date: 30 April 2026 at midnight. 

Interviews will be taking place on Teams Monday 11th May 2026.

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities -

To work as part of the Management Team with specific responsibility for managing 
the young women’s refuge accommodation, ensuring a high-quality service for young 
women and children who have experienced domestic violence. To support and 
supervise a staff team, in the development and delivery of services for young women 
and children in refuge.

Experience Required -

- Working with young women and children affected by domestic violence

- Project Management

- Supervising staff/volunteers 

- Developing strong working relationships with other organisations, both voluntary and statutory

- Managing safeguarding issues for vulnerable young women and children

- Monitoring and evaluating projects, producing relevant reports and implementing learning

- Experience working with case management systems 

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Friday 22nd May. Interviews will take place 11th June.

• £53,592 FTE per annum
• Full time, 35 hours per week
• Fixed term contract for ending 31st December 2027*

*This contract has the potential to become permanent.

About the role

London-based roles: London-based contract with the option of hybrid working between the office and home.

We’re looking for an experienced Procurement Manager to support the Chartered Society of Physiotherapy’s Facilities & Operations team at an exciting time, to lead on major procurement activity across the organisation to deliver value for money for our members, best practice contract management and ensure we are maximising value from our supplier relationships.

The CSP is a dynamic organisation with an ambitious corporate strategy to increase our support to members and ensure we are fit for purpose as a sector-leading hybrid working organisation. The Procurement Manager is a key appointment offering the opportunity to shape and professionalise procurement across the organisation. The successful candidate will play a pivotal role in strengthening governance, achieving savings, and building lasting capability in procurement and contract management, ensuring fit for purpose services are achieved across the Society in a value for money led, well-coordinated way for the benefit of our members, now and in the future. This is particularly important to us as we embark on a multiyear programme of Digital Transformation, which involves reprocuring business critical contracts and embedding positive supplier relationships.

The Facilities & Operations team work as part of the Corporate Services and Infrastructure (CSI) directorate. CSI is a centre for excellence; a collection of professionals leading the CSP in its ambition to be a modern, influential and impactful organisation. Our Charter aligns strongly to the CSP’s values and recognises the connection between our work, that of our colleagues and the care our members provide to patients.

Are you:

· A leader and collaborator, looking for an outstanding opportunity to lead on transformation across the organisation?

· A solutions focused and big picture thinker, who is able to challenge and shape efficiencies across the organisation?

· Driven and passionate about building effective relationships and maximising value for money?

· Able to challenge well and support budget holders development at all levels across the organisation?

· A values-led and trusted people leader with strong technical skills?

If so, we want to hear from you!

Please note, the current expectation is that colleagues will travel to the office one day per week throughout the year, on specified days agreed with line manager in advance.

Working arrangements

Hybrid working

The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

Flexible working

We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs. 

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information. 

How to apply

Please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

As part of the application process, candidates will be asked to provide written responses to six criteria, which can be found in the Candidate Information Pack.

Closing date: 10am, 6th May 2026.
Shortlisting outcome: 7th May 2026.
Interview date: 14th May 2026.

Equality, Diversity and Belonging

Accessibility and adjustments

To support an equitable and accessible recruitment experience, we actively encourage candidates to let us know if they require any reasonable adjustments during the application or interview stages. Please contact HR, and we will work with you to meet your needs.

Disability Confident Scheme

As part of the Disability Confident Scheme, candidates who declare a disability and meet the six essential criteria we have selected will normally be shortlisted for interview. There may be occasions, such as having a high-volume of applications, where it is not possible to interview all Disability Confident candidates who meet the six selected essential criteria for the role. We may wish to limit the overall numbers of interviews offered to both candidates with and without disabilities. In these circumstances, we will ensure that a proportionate number of disabled candidates are shortlisted for interview.

Our commitment to equity, diversity and belonging

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website. 

NO AGENCIES

Salary up to £65,000 depending on experience and qualifications

40 hours per week Monday to Friday

Permanent Contract

Ealing, W13

Are you a Home Manger looking for your next challenge?

We have a fantastic opportunity to join St Christopher's fellowship as a Home Manager for our Outstanding Ofsted rated and CYPN award winning children’s home in West London. You will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by Deputy Managers, Team Leaders as well as the rest of the team.

Home Manager Recruitment Pack

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities

 About the Role

We have a passionate commitment to our young people, placing them at the centre of everything we do and as the Home Manager; you will be a key player in building and extending this commitment.

You will lead and support a team: Deputy Managers, Team Leaders and Residential Workers and all committed to transforming lives and creating positive outcomes.

In addition we have an in house team of Therapists providing support to staff and young people within the home.

St Christopher’s Academy

Our 'St Christopher’s Academy' ensures our staff is continually developing. We will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

The successful candidate will have

• Level 3 Diploma in Residential Childcare and, be either working towards or has achieved the Level 5 Diploma in Leadership and Management for Residential Childcare.
• Prior experience in residential children’s homes, including at least a year with staff supervision and management responsibility.
• A passion for achieving the best possible outcomes for young people.
• Excellent leadership and staff management abilities.
• Exceptional communication and interpersonal skills.
• The ability to deliver at least ‘good’ in the home’s Ofsted inspection.
• Sound business awareness and a flair for promoting the service.
• Flexibility, drive and resilience.

This role will involve some shift work plus some on call duties in the evening and at weekends. Applicants will be subject to enhanced DBS (police) checks.

In return we offer:

• Salary up to £65,000 per annum, depending on experience and qualifications.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including Young People’s right and participation, CSE, empowerment, mental health, Social Pedagogy.
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme, childcare vouchers.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee Awards based on performance and length of service.
• Fantastic opportunities to develop your career through our newly launched “St Christopher’s Academy”

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. CV’s will not be accepted.

For the full Job Description and Person Specification, please visit our website.

For assistance during the application process, please contact us via our website.

This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.

It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

Location: National Support Centre, London SE1

Contract: Full time, permanent

Salary: £40k

Closing Date: 1st May 2026

Marine Society have an exciting new role! Help us deliver and expand our core bursary and welfare services and support the needs of seafarers. You will manage our highly renowned Slater scholarship fund and other training bursaries, together with the Coming Ashore mentoring programme and careers advice and guidance resources.

You’ll be expected to have a good understanding of seafaring training and certification requirements and have experience of working in the not-for-profit sector. A background working in the maritime sector is helpful but not essential.

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Bursary and Welfare Manager to join our team.

About the role

This new role is to manage the bursary and welfare services of Marine Society. This requires an in depth understanding of seafarer’s needs and the training and certification they require to progress in their careers, both at sea and ashore. The manager will also oversee wider aspects of careers information and guidance and assisting with fundraising activity

Responsibilities

· Assess and process all bursary applications, including Slater Scholarships, Worcester, Hanway and Green Skills bursaries against clearly defined eligibility criteria

· Authorise the award of financial bursaries and approve beneficiary claims and expenses

· Maximise the use bursary funding and ensure successful outcomes for beneficiaries

· Identify new bursary funding opportunities and devise bids in collaboration with the fundraising team

· Manage the bursary and Coming Ashore programme restricted funds. Monitor and report on expenditure and activity

· Manage the operation of the Coming Ashore mentoring programme and ensure its sustainability

· Produce statistical reports and analysis pertaining to bursaries and welfare services for internal and external stakeholders.

· Put in place and maintain online and physical resources that provide seafarers with information, advice and guidance and supports maritime career development.

· To lead the annual Matrix accreditation process

· Work with the Digital Marketing Coordinator to ensure the effective marketing of bursary and welfare provision through a range of media and ensure the website remains up to date and relevant to seafarer needs.

· Represent Marine Society on external committees and forums that relate to welfare, including Merchant Navy Welfare Board and Nautilus Slater Management Committee

Requirements

• Educated to degree level or equivalent professional qualifications/experience
• In depth knowledge and understanding of the training needs of UK and international seafarers including their welfare and certification routes within the maritime sector both at sea and ashore
• Experience of working as team leader or manager in the not-for-profit sector
• Experience of preparing and presenting reports to management team and funders as required
• Ability to use social media and press effectively to inform and promote seafarer welfare and professional development.

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Registered Manager

We're looking for a kind, compassionate and resilient Registered Manager to join our Learning Disabilities Social Care Service in Newham.

£44,000.00 per annum, working 40 hours per week.(Some weekend and out of hours work may be required at times, as well as covering the organisational on call rota)

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Customer

• Quality, Safeguarding and Safety
• Be the CQC registered manager across services within the cluster
• Promote a person-centred culture and one of co-production
• Ensure that Services are striving for continuous improvement
• Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded
• Effective management of any safeguarding incidents and appropriate escalation of any emerging risks
• Work efficiently on HR issues and address in a prompt manner
• Work in partnership with all stakeholders, promoting a positive working relationship.
• Promote safe, consistent and predictable environments, in line with the Capable Environments framework
• 
  This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Proven experience of managing more than one service across a geographical area.
• The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required
• Previous experience of working with management contracts and agreements
• Previous experience of delivering regulatory compliance
• Excellent prioritisation and organisational skills

Essential:

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets

Desirable:

• Other relevant professional memberships and/or specialist qualifications
• Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
• Experience of transforming care / Hospital to home agenda

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Help tackle loneliness among older people in care homes

Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedfordshire exists to change that.

Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedford and the surrounding area.

We are now looking for a Manager to lead the charity through a period of growth and transition – expanding our reach, strengthening our team, improving our delivery whilst building a sustainable future.

About Friends for Life Bedfordshire

We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.

Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.

The Role

This is a leadership role responsible for the overall management, performance and development of the charity.

You will lead a small team which includes specialist leads responsible for fundraising, volunteer management, and marketing & partnerships.

Your role is to set direction for the team to deliver the charity’s strategy and business plan, aligning priorities and creating the conditions for the team to succeed.

You will also act as the public face of Friends for Life, working closely with the Board of Trustees. Whilst we are small charity and this is a hands-on leadership role, success will come from enabling others, not by doing everything yourself.

Key Responsibilities

Management of the Charity

• Lead the day-to-day running of the charity and the delivery of its business plan
• Work with Trustees to shape and implement plans for development, sustainability and impact
• As a member of the Board, contribute to the wider governance of the charity

Management of People

• Lead and develop a team of 5 part-time staff, including functional leads for fundraising, volunteer management, and marketing/partnerships
• Set clear priorities, objectives and accountability across the team
• Support and challenge team members to deliver against ambitious targets

· Rebuild and stabilise the team following a period of transition

Operational Management

• Ensure effective delivery of the befriending and activity programmes
• Drive growth in the number of residents supported by scaling volunteer recruitment and engagement
• Use digital tools and services to improve the quality and efficiency of service delivery
• Ensure services remain high-quality, safe and responsive to need, whilst complying with legislation and safeguarding requirements

Management of Fundraising

• Ensure effective delivery of fundraising strategy
• Support the development of new income streams including community fundraising, individual giving and partnerships
• Ensure income targets are met and funding relationships are effectively managed

Management of Partnerships & Profile

• Build and maintain relationships with care homes, other partners and stakeholders
• Raise the profile of the charity through external engagement, advocacy and partnerships

Financial Management & Governance

• Oversee budgets and ensure effective financial management
• Work with the Treasurer and Board on financial planning, risk and compliance
• Ensure safeguarding, governance and regulatory requirements are met

About You

We are looking for a strong people leader who can bring clarity, structure and momentum to a small but ambitious charity.

You will likely bring:

Experience

• Experience in a management role, ideally in a charity, community or care setting
• Experience leading and developing teams, including through change or growth
• Experience overseeing service delivery, process improvement and organisational performance
• Experience of fundraising, income generation or partnership development (at a strategic level)
• Financial and budget management experience

Skills & Attributes

• Strong people management skills—you know how to get the best out of both staff and volunteers
• Ability to set direction and hold others accountable for delivery
• Ability to work co-operatively with the Board of trustees, playing an active role in the governance of the charity, and ensuring alignment between strategy and operations
• Organised and outcome-focused, able to prioritise in a resource-constrained environment to maximise positive impacts for our beneficiaries
• Confident in the use of digital tools and technologies to improve performance
• Confident communicator, able to represent the charity externally and build strong relationships with partners and funders
• Resilient and comfortable in leading change and managing ambiguity
• Empathy and understanding of the challenges facing older people in care homes
• Commitment to safeguarding, equality, diversity and inclusion

Experience working with trustees, knowledge of charity governance or experience in services for older people would be an advantage.

What We Offer

• £40, 930 per annum (£22,921 pro rata for 21 hours a week)
• Employer Pension
• Flexible and Hybrid working
• A supportive and passionate team of staff, volunteers and trustees
• The chance to transform the lives of care home residents every single week

How to Apply

Please submit your CV and a short covering statement outlining how your experience aligns with the position.

Selection will be via an interview.

Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.

Finally, the role is subject to an Enhanced DBS check.

Closing date is Friday 1 May 2026.