Care management jobs
Key responsibilities:
1. Main Purpose of the Job
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To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.
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To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.
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The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.
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Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.
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Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.
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Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.
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Working with the conference department to identify relevant topics for panel meetings and conference events.
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To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.
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To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.
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To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.
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To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.
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To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.
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To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.
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Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.
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Ensuring AvMA panel template letters and documents are updated
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From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.
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To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.
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To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.
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To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.
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To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.
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To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.
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Any other duties associated with the role.
2. Skills and Experience
Administration of the AvMA Panel
The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.
AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.
Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.
Assessment of new applications, interviews and dealing with correspondence
The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.
The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.
The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role.
Reaccreditations
Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.
AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards.
AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.
Other AvMA Panel assessments
In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.
Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member. The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application.
There are about 5 applications for changes of firm rising to a maximum of 10 per annum.
Interim Reviews
From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely.
There are about 3 interim reviews per annum, currently not exceeding 6.
3. Other
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To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.
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To undertake other duties commensurate with the post as may be required.
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Deputise for the Head of Events when necessary
The client requests no contact from agencies or media sales.
Are you an experienced accountant who is passionate about dogs?
We’re searching for a Financial Accounting Manager to take the lead on all things accounting: from ongoing accuracy on the general ledger to year-end accounts.
What does this role do?
As Financial Accounting Manager, you will:
- Be responsible for end-of-year accounts, working closely with colleagues and auditors to ensure all accounts are completed accurately and compliance is maintained,
- Maintain ongoing accuracy in the general ledger for UK entities, reviewing transactions and control accounts to identify and rectify errors,
- Ensure tax compliance, from reviewing returns to ensuring compliance in line with changes to tax legislation and guidance,
- Manage and coach the Assistant Financial Accountants, providing strong leadership, performance management and professional development,
Interviews for this role are provisionally scheduled for 1st June 2026, and will take place on Teams. This role is available as a fixed term, family leave cover until August 2027.
Could this be you?
To be successful in this role, you’ll need to be a fully qualified accountant who has been responsible for managing the year-end process in a large group, who understands complex VAT environments and maintaining an accounting system. You’ll work pro-actively and flexibly to meet multiple competing deadlines, while leading and coaching a small team. You’ll be an excellent communicator, with the ability to collaborate with stakeholders across the charity and communicate complex financial information to non-financial colleagues. A commitment to the work we do is essential.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for a high-calibre candidate to take on the permanent role of Regional Operations Manager for our centres in North East England, currently Middlesbrough, Hartlepool, Newcastle and Gateshead
As a Regional Operations Manager you will line manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.
Contract
Full-time, permanent
Start date
As soon as possible
Working hours
Monday: 9:30am – 6:00pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9:30am – 6:00pm
Friday: 9am – 5:30pm
(Some additional weekend & unsocial hours will be required)
Salary
£41,000 per annum
Location
This role could be based at one of our centres in Middlesbrough or Gateshead
Annual leave
33 days (inc bank & public holidays)
+ 3 closure days (two in December and one in July) + additional length of service entitlement
(one day per year of service, up to 5 days)
Application deadline
9am Thursday 4th June 2026
Interview Day (in-person)
Thursday 18th June 2026
Please ensure that you are available on these dates
IntoUniversity provides local learning centres where young people are inspired to achieve.



The client requests no contact from agencies or media sales.
The purpose of the role is to utilise effective and efficient administrative and fundraising skills to assist in delivering both financial and non-financial targets which will provide a gateway to all fundraising activity across Maggie’s.
As Centre Fundraiser, you will assist the Centre Fundraising Manager to implement the fundraising strategy to deliver income targets through proactive donor recruitment and excellent donor care.
This includes supporting and retaining existing supporters and researching new key relationships with individuals as well as partnerships with local businesses, groups and associations.
You will represent the work, vision and purpose of Maggie’s whilst supporting the delivery of local and central fundraising initiatives and campaigns. This includes presentations, face to face, telephone and written communications.
There will be a requirement to work irregular hours as well as frequent local travel.
Please note that interviews will take place on Thursday 4th June in Maggie's Cheltenham.
Maggie's provide free cancer support and information in our centres alongside NHS hospitals and online.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
The Head of Philanthropy is accountable for delivering significant philanthropic income for Justice & Care, including through personally secured major gifts, alongside building and leading a high-performing philanthropy function.
The postholder will design and execute the philanthropy strategy, hold and actively manage a portfolio of major donors and prospects, and personally secure five- and sixfigure gifts through direct relationship management and solicitation.
This is a hands-on income-generating role: the Head of Philanthropy will lead from the front on donor cultivation, stewardship and asking, while also setting direction, prioritising effort and building capability within the team to maximise long-term philanthropic income.
They will work closely with the Global Director of Fundraising on key relationships and strategic opportunities, supporting the growth of philanthropy across the UK and expansion into the US and emerging markets.
This role combines senior-level leadership with significant personal income delivery; candidates should expect to spend a substantial proportion of their time directly engaging donors and securing major gifts.
Global Scope
This role will support the growth of philanthropy across multiple markets, including strengthening the UK portfolio and developing opportunities in the US and emerging markets (e.g. Middle East), working closely with senior stakeholders to shape and deliver market-specific approaches.
Main Responsibilities
Your key responsibilities include, but are not necessarily limited to:
1. Strategic Leadership and Income Delivery
- Lead the development and delivery of the philanthropy strategy, with a clear focuson generating major donor income in the UK and driving growth in the US and emerging markets
- Be accountable for achieving philanthropy income targets, including through personally secured major gifts, working closely with the Global Director of Fundraising
- Translate organisational priorities into fundable propositions and compelling donor opportunities
- Actively shape and drive the philanthropy pipeline, making clear, evidence-based decisions about where time and effort are invested
- Work with the CEO, Board and senior leaders to prepare and support major donor asks, including co-solicitation where appropriate
2. Major Gifts and New Business
- Personally manage and grow a portfolio of high-value donors and prospects, typically at £25k-£250k+ level
- Lead all stages of the donor journey: identification, cultivation, solicitation and stewardship
- Personally secure new major gifts through one-to-one relationship building, tailored proposals and direct asks
- Develop and maintain a live pipeline of prospective donors with clearly defined next steps
- Take primary responsibility for preparing and delivering high-value asks, working closely with the CEO, Board members and Global Director of Fundraising
- Convert access to senior networks into tangible income outcomes
3. Team Leadership and Development
- Line manage and develop the Philanthropy Specialist and future members of the team
- Build capability within the team to support pipeline growth, donor stewardship and future expansion of the philanthropy function
- Establish strong ways of working, including prioritisation, pipeline management and CRM discipline
- Set clear objectives and KPIs for the team
4. Events and Strategic Engagement
- Design and lead a programme of philanthropic events with clear income andpipeline objectives
- Personally leverage high-value donor events to progress relationships towards major gifts
- Use international engagement and trips selectively where they support donor cultivation and solicitation
- Represent Justice & Care in philanthropic networks to generate new donor relationships
5. Pipeline, CRM and Reporting
- Own and maintain a live, decision-ready major donor pipeline
- Ensure robust pipeline management and accurate forecasting
- Maintain high-quality CRM data and reporting (Salesforce)
- Provide strategic insight on income performance, risks and opportunities
6. Other ad hoc duties
- Collaborate across the organisation to support delivery of shared objectives
- Contribute to cross-functional projects and organisational initiatives
- Undertake other tasks as required to support Development Team and organisational priorities
Joining Forces to end Modern Slavery
The client requests no contact from agencies or media sales.
Hours: 18.5/22.5 hours per week. Hours are negotiable but the minimum would be 18.5
Location: Worcestershire, the post holder may be required to support clients in Herefordshire and must be able to travel independently throughout both counties.
Making a real difference to the lives of children and young people across Herefordshire and Worcestershire.
West Mercia Rape & Sexual Abuse Support Centre (WMRSASC) is seeking compassionate and experienced part-time Children and Young People Counsellors to join our well-established and highly supportive counselling team.
In this vital role, you will provide face-to-face therapeutic counselling to children and young people aged 5 to 18 who have been affected by sexual violence, abuse and/or rape. Working within a trauma-informed, survivor-centred framework, you will help young people feel heard, supported and empowered as they move towards recovery.
You will join a skilled multidisciplinary team that places clinical quality, safeguarding, reflection and staff wellbeing at the heart of everything we do, with access to regular supervision, accredited training and ongoing professional development.
Main Responsibilities:
- Provide high-quality, trauma-informed one-to-one counselling to children and young people aged 5–18 who have experienced sexual abuse and/or rape.
- Complete and maintain initial assessments, risk assessments and risk management plans, reviewing these on an ongoing basis as required.
- Maintain accurate, timely and ethical clinical records in line with legal, safeguarding and organisational requirements, including pre-trial therapy guidance.
- Ensure that children and young people understand the counselling service and are able to give informed consent, applying Fraser Guidelines where appropriate.
- Support safe and effective professional practice through regular clinical and case supervision and ongoing CPD, in line with BACP requirements.
- Maintain professional membership and appropriate insurance, practising in accordance with the Ethical Framework of the relevant professional body.
- Engage in ongoing CPD and professional development, keeping abreast of best practice and emerging issues relating to sexual violence, abuse and trauma.
- Contribute positively to a safe, professional and accessible counselling service, working collaboratively with the Counselling Team, volunteers and service managers.
- Liaise appropriately with other professionals and agencies where required, maintaining confidentiality and professional boundaries at all times.
- Support the service’s monitoring and evaluation processes, including outcomes and feedback, to ensure quality, accountability and sustainability.
- Uphold the rights of the child, promoting autonomy, choice and participation within the counselling process while maintaining appropriate safeguarding boundaries.
- Actively promote equality, diversity and anti-oppressive practice, ensuring inclusive and respectful support for all service users.
WMRSASC is committed to supporting and valuing its staff.
We offer:
- Salary: £31,055.53 (pro rata)
- Hybrid and flexible working
- 26 days annual leave plus 8 statutory holidays (pro rata), increasing to 31 days after 5 years’ service
- 5% employer pension contribution
- Benenden Health Scheme
- Accredited training and career development opportunities
- Regular management supervision and support
Safeguarding
WMRSASC is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. Relevant background checks and Disclosure and Barring Service checks will be required.
Equality, Diversity and Inclusion
As an equal opportunities employer, WMRSASC is committed to ensuring the fair and equal treatment of all current and prospective employees. We do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to foster a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join WMRSASC.
This is an opportunity to join a specialist organisation making a meaningful difference to the lives of survivors and communities.
We welcome applications from individuals who share our values and are committed to delivering high-quality, trauma-informed practice.
The closing date for this position is 1st June 2026.
REF-228 273
We're looking for a kind, compassionate and resilient Referral, Assessment and Operational Development Manager located at our Head Office in Islington.
£40,000.00 per annum, working 35 hours per week.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Referral, Assessment and Operational Development Manager is a senior operational role within the Mental Health and Complex Needs Directorate, responsible for leading the end-to-end coordination of referrals, assessments, placements, tenancies, and transitions across the portfolio.
What you'll do:
- Receive, monitor, and respond promptly to referrals from commissioners, brokerage
teams, and direct contacts.
- Coordinate and quality-assure person-centred assessments
- Complete and submit needs assessments, including costings and support package
requirements.
- Build and maintain strong working relationships with commissioners, brokerage teams, care managers, and housing partners.
- Support compliance with Ofsted regulations across assessment and placement reviews.
- Develop and embed best-practice tools and processes aligned with regulatory requirementS
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Highly customer-focused, championing customer rights, choice, dignity,
independence, and positive outcomes.
- Empathetic and values-led, able to balance compassion with professional boundaries.
What you'll bring:
Essential:
- Significant operational experience within Young People's and/or Mental Health services, including supported living, residential, or health and social care environments.
Desirable:
- Strong understanding of how local authorities, councils, and Integrated Care Boards (ICBs) commission, procure, and agree services, including pathways and decision-making processes.
About us:
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The role
We are seeking an experienced Manager of Philanthropic Giving with a strong track record in securing major gifts. The ideal candidate will excel at building trusted, long-term relationships with donors and feel confident leading conversations that result in significant philanthropic support. This role will also contribute to the development and delivery of a trusts and foundations strategy, helping to grow and strengthen our portfolio.
Working closely with the CEO, senior leadership and trustees, you will develop compelling funding propositions, steward donors and funders through excellent reporting and engagement, and represent myaware at meetings, events and networking opportunities. You will also maintain accurate records through our CRM system, track performance against targets, and contribute to income planning and reporting. This is a strategic and hands-on role with real impact for people affected by myasthenia.
The Manager of Philanthropic Giving will be predominantly home based within the UK (with occasional working and meetings at Derby HQ) and will work in co-operation with the fundraising team and all myaware colleagues to deliver agreed fundraising targets and campaigns. Own transport is essential for this role as occasional travel throughout the UK will be required to attend donor meetings, events and networking opportunities, as well as the ability to travel to the Derby office. There may be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.
Who We Are Looking For
We are looking for an experienced and motivated fundraising professional with a strong track record in major donor fundraising along with experience in Trusts and Foundations fundraising. You will have experience in personal communication in asking for high level funds, and experience of stewarding high net worth individuals to maintain high levels of engagement over a significant period. You will have experience of Trusts and Foundations fundraising including pipeline management and stewardship, writing compelling funding applications and impact reports.
You will be a strategic thinker with excellent interpersonal, research and organisational skills, confident managing a complex pipeline and working collaboratively across teams. You will be comfortable working independently, using CRM systems, and engaging senior stakeholders, including trustees and high-level donors. Most importantly, you will share myaware’s values, demonstrate empathy with our cause, and be committed to making a meaningful difference through philanthropy.
If this sounds like you, we would love to hear from you.
Who are we?
Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia.
We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition.
We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors.
Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor.
Myaware supports people with myasthenia and their families. We campaign for better medical services for people with myasthenia and work to inform medical professionals.
The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK.
Benefits
- Generous holiday allowance
- Perkbox account (global benefits and rewards platform)
- Group Life Assurance after 6 months of service
- NEST workplace pension scheme
- Free inhouse staff benefits and welfare advice
- Investment in your personal and professional development
- Annual salary review
Application instructions
Candidates should submit their CV and tailored covering letter by: 11:30pm on Monday 25th May 2026.
Provisional interview date will be week commencing: 01.06.2026
Interviews will be held over Microsoft Teams.
Applications submitted without a tailored cover letter will not be considered.
This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.
The client requests no contact from agencies or media sales.
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
Department background
The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.
tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.
By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.
How we work
Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.
Job purpose
As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.
You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.
Scope of role
· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.
· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub
· Conduct initial assessments and book appointments with our advice specialists.
· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.
· Identify when to signpost or refer people to other organisations to ensure they receive the right support.
· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.
· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.
· Apply safeguarding principles in everyday work - training and guidance will be provided.
· Collaborate with colleagues and project partners to improve how people access and experience our service.
· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.
Key working relationships
· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.
· External: Advisors and Clients
What Success Looks Like in Your First Year
- You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
- You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
- You’ll contribute ideas that help improve our service and client experience.
- You’ll be part of a team that trusts and supports one another and learns together.
Person Specification
The successful candidate will demonstrate:
Essential
· Experience in providing customer service in person, over the phone or online
· Clear and confident communicator with good spoken and written English
· Strong active listening and questioning skills
· Able to build trust with people from diverse backgrounds
· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations
· Good emotional resilience and self-awareness, including recognising when to seek support
· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment
· Strong attention to detail
· Ability to manage time in a busy service environment.
· Collaborative, solutions focused approach.
· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems
· Understanding of safeguarding principles and a willingness to apply these confidently after training
Desirable
· Knowledge of community services in a London context.
· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Spear
We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.
Spear operates a joint venture model with churches across the UK to run our Spear Centres. Some Centres operate in collaboration with independent charitable trusts, while others are run directly with the local church (both referred to below as ‘Spear Church Partners’ or ‘Church Partners’).
About the role
We’re looking for a new Church Partnerships Manager to join us for this northern based role, with travel across the region.
This is an exciting opportunity to play a key role in driving national growth by developing and nurturing partnerships with churches across the North of England. You will be at the forefront of developing new relationships with potential early-stage partners, inspiring churches to engage with our mission, and supporting them through the pipeline, and helping to establish a diverse and thriving network of church partnerships.
We are looking for a confident relationship-builder who can engage and influence a wide range of stakeholders, particularly church leaders, and who is comfortable working in a dynamic and evolving environment.
Key information:
- Salary: £37,000
- Location: Remote with once a month travel to London for team meetings and regular travel in the North of England
- Full-time, 12-14month Fixed Term Contract, with the possibility of extension
- Closing date: We interview on a rolling basis and will close the role early if we find the right candidate
For more information please read through our Job Specification and Work with Us Pack.
If you require any reasonable adjustments as part of the recruitment process, please let us know.
Person Specification
- A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
- Strong leadership ability with the confidence to make effective decisions
- Outstanding people skills and emotional intelligence, capable of quickly winning trust and confidence, as well as network, influence and negotiate with church leaders and a range of audiences, internally and externally
- An understanding of the needs and workings of churches and their leaders, and the ability to innovate, build our growth strategy and generate new partnerships
- An excellent communicator (both written and verbal)
- Excellent initiative and a self-starter, with the ability to operate flexibly in a changing and dynamic environment and in response to the support needs of each partner
- Strong organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
- Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information
- Microsoft Word, Outlook, Excel and PowerPoint competent and experience of/ability to use databases
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
The client requests no contact from agencies or media sales.
Do you have outstanding communications, events and customer care skills? Are you ready to bring delight to donors and help a busy team achieve key fundraising goals?
·Permanent, Part-time: 21 hours a week worked over 3 days We would be open to some flexibility on hours worked.
·Hybrid working – up to 40% home working, 60% office presence.
·Starting salary - £31,700 FTE (pro rata £19,020) per annum with a generous pension contribution: up to 10 per cent employer contribution on annual salary.
· 36 days of leave pro rata (including annual leave and bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.
· Generous rewards and wellbeing package, including:
o access to 24/7 employee assistance programme with qualified counsellors
o wellbeing coffee mornings
o up to three volunteer days a year
o up to three family emergency leave days a year
o retreats and resources for prayer life
We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.
Your role
Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As part of the fundraising and communications team you will bring delight our donors by dealing with enquiries successfully as first port of call and proactively contacting supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to the work of Church Mission Society.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will have proven experience working within a customer/supporter facing environment. Experience in telephoning to get results in a customer care environment is essential as well as administrative skill.
It is also a requirement for this post holder to be in sympathy with CMS’s values and aims.
Further details can be found in the job description and person specification available to download on the CMS website.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.
Closing date
We must get your application by midnight on Sunday 17 May 2026
Interviews are planned to be held on Tuesday 26 May 2026 at CMS House, Oxford.
To apply
Please send your application form and CV to our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form, which is available to download from our website.
Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.
As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any SEAH (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.
People at the edges are at the centre of God’s story. Join our global movement as we follow Jesus to the edges together.



The client requests no contact from agencies or media sales.
We are seeking an experienced HR Manager to work with staff and volunteers at our established Christian recovery charity in Berkshire. You will provide direction, support and oversight on all aspects of HR management, including: recruitment; staff supervisions and appraisals; compliance with employment regulations; training; performance and talent management; grievance, disciplinary, and capability procedures; salary structure and employee benefits; and organisational personnel planning.
We do not currently have HR software, so reviewing our requirements in this area would be one of your responsibilities.
As a small charity (c. 43 salaried staff and casual workers, plus volunteers), the role will require balancing practical tasks with management responsibilities. For the majority of the working week, you'll be based in the office (a lovely rural setting near Twyford, Reading) and, being situated within the rehabilitation centre, you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them. (Some remote working might also be possible.)
This is a permanent position, full-time or part-time considered. As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.
To apply, please submit your CV and covering letter, outlining how you meet the requirements of the job description and person specification provided.
Please use your covering letter to explain how you meet the requirements of the role as laid out in the job description and person specification.
Yeldall wants all those affected by addiction to heal, transform and thrive.
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The client requests no contact from agencies or media sales.
Residential Service Manager
Sale, Manchester
£31,500 per annum increasing to £34,694 after successful completion of 6-month probation.
Permanent, Full Time (37.5 hours per week on a shift system – 5 days a week)
Additional payment of £30 per night for the on-call cover duties.
Here at Stockdales, we endeavour to provide a family orientated service that meets the needs of all the people we support through holistic assessment.
We are seeking an experienced and motivated Residential Service Manager to support the Registered Manager in delivering high-quality, person-centred care. You will ensure services are safe, effective, compliant and continuously improving, meeting the requirements of the Health and Social Care Act 2008, Care Act 2014, and CQC standards. The role involves maintaining strong safeguarding practices, overseeing audits and quality monitoring, and ensuring accurate documentation, care planning, risk assessments, and regulatory compliance, while promoting dignity, independence, and positive outcomes for the people we support.
You will take responsibility for the day-to-day operational delivery of services, including safe staffing through effective rota and workforce planning, recruitment, supervision, appraisal and staff development, while working to reduce reliance on agency staff. A key part of the role is ensuring robust communication with families, professionals, commissioners and multidisciplinary teams, alongside maintaining high standards of health and safety, medication management and overall service coordination. You will also play an active role in inspections, Annual Provider Reviews, safeguarding processes and continuous quality improvement.
Working closely with senior management, you will support service development and growth by managing referrals and vacancies, contributing to service improvement projects and producing performance reports against KPIs and SLAs. You will ensure services are well-led, financially efficient, and aligned with organisational values and policies.
About You
- Level 4 QCF in Care or equivalent/higher or be close to completion, with a Level 4 Diploma in Leadership for Health and Social Care (or equivalent)
- Experience in a management role, including supporting or deputising for a Service or Registered Manager, with strong leadership skills
- Sound knowledge of health and social care legislation, CQC requirements, care policies, safeguarding, risk management and multi-agency working
- Experience writing and reviewing risk assessments, support plans, audits, quality monitoring reports and completing supervision and appraisals to a high standard.
- Experience in rota management and workforce planning
- Strong communication, organisational and time management skills, with excellent attention to detail and the ability to work both independently and collaboratively.
- Proficient IT skills, including experience using online care management systems and confidence in learning new systems and technologies.
- A full driving licence and access to a vehicle
About Us
Stockdales is a local charity based in Sale, just south of Manchester City Centre. We have over 70 years’ experience supporting people with learning and physical disabilities to live life to the full. Our 5 care homes have up to 7 residents and our busy Community Service has weekly sessions, a social club and a weekend kids club. Check out our website to see what we do!
What you will receive whilst working for us:
- 28 days holiday per year pro rata inclusive of bank holidays
- Increased holiday entitlement with service
- Pension Scheme
- Medicash – includes access to 24hr GP, money off shopping and going out, wellbeing aids.
- Life Insurance Scheme (after 6-month probation)
- Excellent internal and external training offered.
- Monthly staff prize draw
- Cycle to work scheme
- Access to Wage Stream
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Vacancy
We’re looking for a dedicated and organised Community Manager to oversee the day‑to‑day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people.
What you’ll do
As a Community Manager, you’ll support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks. You’ll manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income. You’ll process purchase orders, handle administration, and manage communal facilities. You’ll also work closely with Residents’ Committees, attend meetings, and liaise with statutory and voluntary organisations to signpost residents to additional support. Occasionally, you may need to respond to emergencies outside normal office hours.
What you’ll need
- Experience in housing management and working with older people.
- Strong interpersonal and customer service skills, with clear written and verbal communication.
- Good IT skills, including Microsoft Office, and strong administration abilities.
- Knowledge of health and safety compliance and understanding of care and support needs for older people.
- Line management experience (as you'll be managing a cleaner)
- Ability to manage budgets and work independently while building positive relationships with stakeholders.
An enhanced DBS check is required for this role.
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days’ annual holiday, plus bank holidays (pro rata)
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Please read before applying:
You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date: 20 May 2026
Interviews will be face to face at Founders House, SW1V on Wednesday 27th May.
We're looking for a kind, compassionate and resilient Co-Production Specialist Support Worker to join our Homelessness and Complex Needs Service located in Tower Hamlets. No personal care or experience required, just the right values.
£31,068.00 per annum, working 40 hours per week.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Hackney Road Project provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .
- Support customers with job searches and employment search as well as support with completing job applications and CVs
- Support customers with training and volunteering opportunities
- Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Key-working the most complex service-users with particular needs aligned with the post holder's specialism - Co-Production
Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
About you:
- Embraces a Psychologically Informed approach
- Is capable of maintaining unconditional positive regard
- Views challenging behaviour as a support need.
- A strong specialist support worker with excellent interpersonal skills
- Socially adept, networks widely, well connected in sector, influential
- Approachable, open & professional behaviour
- At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
What you'll bring:
Essential:
- Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) OR experience in the social care/charity sector.
- Experience building and develop strong professional partnerships with external providers aligned to their specialist
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.