Care management volunteer roles

Are you looking for a joyful way to give back to the community? We are looking for a volunteer to promote mental wellness through laughter yoga, a blend of playful exercises and yoga breathing techniques. You will design uplifting sessions which build connections and reduce stress. If you’re interested, apply now!

At Hestia, we support adults and children who have experienced crisis and trauma, to find safety, hope and purpose. We specialise in trauma and resilience informed support for people in crisis or who have experienced trauma – including survivors of modern slavery, adults and children escaping domestic abuse, people needing support with their mental health, and people leaving prison. We foster trusting relationships at crucial moments in their recovery, that empower individuals to

build a life beyond crisis.

Are you passionate about making a difference and shaping the future for young lives? Are you qualified in Finance and interested in developing your own mentoring skills? Mentoring can be a rewarding way to ‘give back’ and share your experiences with someone who could really benefit from hearing an informed, consistent, and fresh perspective…possibly something they haven’t had before.

We’re delivering ‘Developing Futures’ a funded 12-week e-mentoring programme for young people aged between 18-24 years from ethnic minority backgrounds and facing mental health challenges.

What you will be doing

• Motivate, guide and support service users towards the achievement of positive goals
• Support service users with exploring careers, identifying and setting goals, developing contacts, and identifying resources
• Promote and develop a positive relationship

The skills you need

• Good listening and communication skills
• Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
• Able to maintain strict confidentiality and follow professional boundaries
• To be consistent in attendance
• Qualified and/ or experienced in Finance

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Lived Experience Board Member (Advisory Role)

About the Role
At Living Reasons, we believe that real change comes from lived experience. To make sure everything we do is relevant, effective, and grounded in the realities of people’s lives, we are creating a Lived Experience Advisory Board.

This is a non-executive, advisory role. Board members do not carry trustee responsibilities but instead play a vital part in shaping and guiding the organisation. The insights and perspectives of our board members will directly inform the decisions of our trustees, helping us stay focused on what truly matters to the people we support.

How the Board Works

• The board is made up of different lived experience groups, each focusing on particular areas.

• Members can meet in their groups to share experiences, support one another, and identify key issues.

• Groups can also set up their own sub-groups where needed.

• Each group decides what information it wants to share with Living Reasons — members are always in control of their voice.

• From time to time, the full board meets together to discuss wider themes, shared experiences, and how these can guide the direction of Living Reasons.

What You’ll Do

• Share your lived experience in a safe, respectful group setting.

• Take part in discussions, focus groups, and community support activities.

• Contribute to shaping campaigns, policies, and services.

• Review materials, research, and proposals and give feedback to help the organisation grow.

• Be part of a supportive community that uses lived experience to drive meaningful change.

Who We’re Looking For

• People with lived experience of chronic pain conditions, either:
   

  • through your own personal experience, or
     

  • as a supporter, caregiver, guardian, or family member.
     

We will keep these as two separate groups (personal experience, and supporter/caregiver) so that conversations can be open and relevant to each perspective.

Why Join?

• Your experience will drive real change — in Living Reasons and in wider society.

• You’ll be part of a community where lived experience is valued, respected, and heard.#

• You’ll have a direct line to trustees and a say in how resources, campaigns, and priorities are shaped.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a charity that supports refugees and people seeking asylum who live in south London. We offer a range of individual and group support to improve the holistic wellbeing of people who have a background of forced migration, providing them with tools to build lives filled with value, meaning and purpose in the UK. Our activities for young people currently include: ESOL classes (English for Speakers of Other Languages), study group, youth club, swimming lessons and football.

About Youth Club:

Youth Club is a place for young people aged 14-19 to come and play games, learn new skills, make and strengthen friendships and build a sense of belonging. Regular activities include classic youth club games such as table tennis, pool, foosball, board and card games. We also work in partnership with a range of organisations to run a rich programme of workshops within our youth club. Some of these have included creative visual arts, drama, music and workshops on rights and entitlements of young asylum seekers. We also cook a hot meal from time to time and offer a range of snacks each week. Our casework team are also on-site to support young people with a range of advice and signposting needs, usually by-appointment.

Youth club takes place at Tooting Hub- Beechcroft Road, Tooting, SW17 7BU

About the role:

As a Youth Club volunteer, you would be helping young people to feel welcome, join in with activities and be a great role model.

Youth Club takes place every Wednesday at 6.00-8.30pm. We ask for a commitment of at least 2 sessions per month for a minimum of 6 months.

Tasks and responsibilities:

· To attend and contribute to volunteer de-briefs which occur 15 minutes after each session.

· To act as a positive role model and set standards of behaviour when volunteering with young people.

· To encourage and inspire young people to reach their full potential.

· To assist young people to both recognise and celebrate their achievements.

· To challenge young peoples’ negative attitudes and behaviour in an appropriate manner.

· To adhere to CARAS Child Protection procedures, Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.

Requirements:

To be 18 years or older;

· To be non-judgemental and able to engage with people from diverse cultural backgrounds;

· To be reliable and punctual;

· Excellent communication skills, especially with people with varying levels of English;

· The ability to volunteer on Wednesday evenings for a minimum of six months;

· Current resident of the UK;

· Able to provide five years’ worth of addresses, and willing to undergo a DBS check;

· Able to attend compulsory volunteer induction training (online) general and safeguarding prior to the start of role

Volunteer induction training currently takes place online once a month on Tuesday, Wednesday or Thursday evenings from 6pm - 8pm. we offer the same trainings on Tuesday and Wednesday daytimes online between 12noon - 2pm once every 3 months.

Your availability to attend 1 general and 1 safeguarding online training session at these times within 3 months of your application would be a prerequisite of being accepted as a volunteer at CARAS.

Desirable:

· Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).

Through volunteering with us you will:

· Meet new members of your local community;

· Learn about different cultures;

· Learn about issues relating to refugees and people seeking asylum;

· Work as part of a friendly, welcoming team;

· Develop your skills and competencies;

· Be able to access relevant training;

About The Role

Volunteers are integral to the running of our London reserve and without their help we wouldn’t be able to maintain this amazing 105 acre wetland of international importance, with views across to the City. Our volunteer team are friendly, motivated and hard-working and say they benefit by gaining new experiences, meeting new people and most importantly making a difference by helping maintain important wetland habitat.

Maintaining and managing a large wetland nature reserve requires a lot of practical, hands on physical tasks. With first-class training and guidance, you’ll be part of a small and dedicated Tuesday Reserve Support team that cares for a variety of breeds in all weathers, to help tell our conservation story. Your role will be to provide regular support to the reserves team in all practical reserve management, to maintain habitats, increase species biodiversity and ensure the reserve and grounds areas are functioning at their best for our visitors.

You'll be an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

Due to the nature of and training for this role, we ask for a commitment of a minimum of 6 months volunteering.

If you are interested in volunteering for WWT but don't wish to apply online, please email us or give us a call and we can see how we can help. 

About You

This an ideal role for someone who has a can-do attitude and are happy to help us in all weathers, being both a practical person and physically fit. Having experience in some habitat management would be helpful, but a keenness to learn is more important. It’s a closely-working team, however, the ability to work under your own initiative and being self-motivated is also needed. Having, or being happy to develop, the confidence to engage our visitors with the work of WWT is also a key part of this role. Main tasks include:

• Assisting with all practical reserve management activities including scrub clearance, pruning, pollarding and fencing
• Supporting staff and other volunteers with the construction and maintenance of island scrapes, ditches and reed beds, ensuring that reserve water bodies are maintained and managed appropriately (boat use may be needed)
• Operating agreed machinery safely in order to carry out management activities
• Assisting with the construction and maintenance of access routes to the bird hides including the maintenance of fences, footpaths and hides
• Working with a variety of hand tools safely and correctly, observing and applying health and safety regulations at all times
• Taking due care for the safety, welfare and enjoyment of the visiting public
• You may be asked to undertake related ad hoc tasks

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life 

We look forward to hearing from you! 

Are you a strategic leader with a passion for making a difference in the lives of children and families? CCS Adoption is seeking a dynamic and committed Chair of Trustees to lead our Board and help us drive our ambitions forward.

About Us

CCS is a Voluntary Adoption Agency and registered charity. Continuously Rated ‘Outstanding’ by Ofsted (for 14 years/5 inspections), most recently in February 2024.  We find permanent, loving homes for children who are waiting to be adopted. We also offer a wide range of post-adoption support services for adoptive families in the region. We are committed to maintaining this high level of performance and developing further the innovative services we provide for children and adoptive families.

The Role

As Chair of Trustees, you will play a pivotal role in guiding the strategic direction of CCS Adoption, ensuring we remain financially stable, legally compliant, and true to our mission. You’ll work closely with the CEO and lead board meetings, monitor performance, and act as a key ambassador for the organisation.

Key Responsibilities:

• Lead the Board in setting strategic goals and evaluating performance
• Ensure compliance with charity and company law
• Safeguard the organisation’s values, reputation, and resources
• Support and appraise the CEO
• Facilitate effective governance and decision-making
• Represent CCS Adoption at public functions

Person Specification

We’re looking for someone who brings:

• Proven leadership and governance experience
• Strategic vision and independent judgement
• Excellent communication and interpersonal skills
• A commitment to fairness, integrity, and teamwork
• Familiarity with Nolan’s seven principles of public life
• Experience in committee work and organisational development

Desirable (but not essential):

• Knowledge of adoption or related fields (children, families, social care, charity sector)
• Willingness to learn and grow into the role with support

Why Join Us?

This is a unique opportunity to lead a passionate and skilled Board, influence meaningful change, and contribute to the lives of children and families. You’ll be supported by a dedicated team and receive guidance to deepen your understanding of adoption.

We warmly encourage potential trustees to get in touch for an informal conversation about the role. This is a great opportunity to ask any questions, learn more about our work, and see whether joining our Board might be the right fit for you. We would be delighted to welcome you to meet our team and current trustees, hear about our vision for the future, and experience our culture first-hand. 

Please visit ourwebsite for details.

Interviews will be held on Thursday 23rd October 2025 at our Bristol office.

Your skills, knowledge and experience can help our charity thrive. Our information, advice, support and care makes a real and lasting difference and with your help we can continue to help change how we age.

What will you be doing?

Our Board is small, friendly and packed with experience so we are happy to welcome people new to governance or people with great governance experience keen to support our work.

o Our diverse range of services and income generation means we value a wide range of life experience in our Board

o Currently we are particularly interested in people with experience in human resources, finance, property management, digital technology and retail

To ensure our board is reflective of our local communities and workforce, we strongly encourage applications from people with lived experience of rural life, caring roles and people from ethnic minority communities

What are we looking for?

o Our diverse range of services and income generation means we value a wide range of life experience in our Board

o Currently we are particularly interested in people with experience in human resources, finance, property management, digital technology and retail

To ensure our board is reflective of our local communities and workforce, we strongly encourage applications from people with lived experience of rural life, caring roles and people from ethnic minority communities

What difference will you make?

Our Trustees are at the core of our charity. Good governance is vital to our present and future and we can't go forward without great people working together on the Board. Trustees work closely together and with our small, very hands-on head office team led by our CEO. We enjoy excellent relationships between our Trustees and our key staff which makes even the difficult times easier. Our Trustee's skills, experience, strategic role and interests help us navigate challenges and achieve sustainable futures for our services, and those services change lives. Every day. 

Before you apply

Please contact the CEO if you have any questions.

External candidates, not applying via REACH will be asked to complete an application form. All candidates will complete a Trustee declaration form at the end of the selection process.

Who They Are

The Society of the Sacred Heart is an international order of women religious within the Catholic Church. In England and Wales, it is a registered charity working in the fields of education, spirituality, justice, and peace. Alongside caring for its members, the Society also uses its resources to support other charities, educational institutions, and faith-based organisations. Further information about the Society’s history and work can be found on its website.

The Role

The Society is seeking experienced Board or Committee members with senior-level expertise in finance, property, risk, or audit.

As members of the Finance Committee, appointees will contribute to ensuring that effective financial governance arrangements are in place and will assist in monitoring the Society’s financial performance. They will be expected to provide rigorous scrutiny, constructive challenge, and sound financial advice to the trustees and leadership team.

Applicants should be respectful of the Catholic beliefs and ethos of the Society.

Commitment

Following an induction day, the Finance Committee is expected to meet three times a year for two-hour sessions. Meetings will be held both online and in person at the Society’s offices in Hammersmith, London.

This is a voluntary role. All reasonable expenses, including travel and refreshments, will be covered.

Term Length

An initial commitment of three years is sought.

Skills and Expertise

The Society is looking to recruit individuals with a broad range of skills and experience, ideally including:

• Professional financial or property management qualifications (e.g. accountancy)

• Experience of serving on a Finance Committee or Board of Trustees

• Knowledge of charity law and accounting practice

• Senior-level experience of financial management, scrutiny, and planning

• Understanding of investments and portfolio management

• Awareness of organisational risk and risk management

• Familiarity with audit practice within charities

• Ability to interpret budgets and review audited accounts

• A collaborative and supportive approach

Applications are welcomed from all sections of the community.

Are you ready to lead meaningful change and champion community voices in Haringey? The Joint Partnership Board (JPB) has already made great strides in bringing together residents, carers, and professionals to shape health and social care services. If you believe in inclusive leadership, co-production, and making sure every voice is heard, this is your chance to make a real impact. Join us in driving forward a vision of equality, accessibility, and collaboration across the borough.

The Joint Partnership Board ( JPB ) and its Reference Groups are the vehicle for partnership working in Haringey; empowering social services clients, carers and other residents as equal partners to develop and achieve strategic borough priorities across the Council and Health services. The JPB is made up of the chairs of the Reference Groups, and key officers from the Council and Health, with administrative support provided. The Reference Groups represent the interests of specific communities, to ensure their voices are heard and their needs and aspirations are taken into account. Currently we have Reference Groups representing Autism, Carers, Dementia, Older People, Physical Disabilities and Carers for people with severe complex autism and learning disabilities ( SCALD ). We are working to re-establish a Learning Disabilities Reference group and further groups may be set up in the future. The Reference Groups develop their own networks and agendas and provide information to the Joint Partnership Board which enables it to prioritise its work to the key needs of the community. 

We are seeking two Non-Executive Directors to join the Board of St Helena Hospice Trading Lts, the wholly owned trading subsidiary of St Helena Hospice. As we continue to diversify our income to support specialist palliative and bereavement care across North East Essex, our trading company plays a vital role in generating sustainable revenue through retail and enterprise.

We are now seeking two new Non-Executive Directors to strengthen our Board:

• A commercial retail leader with experience in high street, online, or multi-site operations
• A finance professional with senior-level experience in financial strategy, risk, and performance

You will join a dynamic, commercially focused Board committed to growing our trading activity with purpose and impact. Your expertise will help us sharpen our business model, enhance profitability, and ensure our trading arm continues to thrive in a competitive landscape.

Rowcroft Hospice is looking to recruit new Trustees to join the Board over the coming months.

Trustee
Remuneration: Voluntary, Unpaid - Reasonable travel expenses can be paid.
Commitment: Board meetings are held four times per year.
Term: Initial term of 3 years, renewable for up to two further 3-year terms.
Location: South Devon

Applications are invited from dynamic, enthusiastic and motivated individuals with professional expertise in commercial business leadership and multi-sector board experience. Knowledge of the Charity sector would be an advantage.

Rowcroft is a well-respected and supported charity which has had a presence in the South West for over 40 years. It is committed to helping patients and families make the most of every moment. From Dartmouth to Dawlish, our teams provide comfort, support and a range of specialist services to care for 2500 patients with life limiting illnesses every year across South Devon. The charity is at an exciting stage of its development and has recently commenced an ambitious and challenging business plan to secure its future sustainability, ensuring it meets the changing demographic needs of the local community. Our care is provided at home, in the community and at our Inpatient Unit in Torquay. We’re committed to supporting families and carers for as long as they need us.

The present Board includes retired and working-age people with a range of clinical and business skills as well as rich life experiences. Board meetings are held four times per year with an additional small number of meetings in sub-committees. 

You will represent the Hospice within the community and be an active participant in the building of strategy for the Hospice’s future development. The role of the Board is one of governance and strategic guidance, not executive management.

Rowcroft Hospice carries out DBS checks on relevant personnel upon appointment, including Trustees.

Closing Date: 9am 30th September 2025
Interview Date: Monday 13th and Tuesday 14th October 2025.

Interested?

If you have relevant experience and are interested in making a difference to this unique charity, please click the Apply button. You will be redirected to our site where you can see the Trustee Recruitment Pack and complete your application.

No agencies please.

We are delighted to have secured funding to deliver a 24-month befriending programme. This exciting opportunity will support the delivery of our ambitious five-year strategy by:

- Promoting Independence - ensuring more older people can stay independent for longer

- Providing Connection - enabling friendship and social connection for older People

The befriending service will be provided through 2 different strands which aim to support older people in different ways based on the needs identified via an assessment. Clients will enter the strand that is most appropriate to their needs.

- Strand A: We will offer a local face-to-face service of up to 1 hour for 26 weeks. Strand A provision would be appropriate for older people who have experienced a recent life event, such as a hospital admission, bereavement or home move and who need time limited support and guidance to connect with suitable services and activities.

- Strands B: We will offer ongoing support either face-to- face of up to 1 hour or by telephone between 30 minutes and 1 hour. Strand B provision is for older people leaving Strand A that require long term support or for those who are identified as needing ongoing face-to-face or local telephone befriending support on entry to the programme. As a befriender you will be asked to select your type of volunteering preference.

Purpose of Role 

• Provide companionship, emotional support, and a listening ear to people who may be lonely or isolated. 

• Provide monthly reports to the Volunteer Manager on your client. 

Key tasks 

• Make a regular weekly visit or phone call to a client who has been matched to you, at a time suitable to the older person.

• Provide conversation and company. 

• Spend time chatting with the client, talking with them about their current and past life experiences. 

• Report any emerging issues or concerns that the older person has agreed to be shared with us such as safeguarding issues or a change in personal circumstance or health. 

• Make the client aware of any other services across AUKEL they may benefit from. 

• Maintain records of client contact and send this to the Volunteer Manager on a monthly basis. 

• Regularly meet with your befriending peers and supervisor, to share experiences, get support and reflect. 

Skills and attributes 

• Understanding loneliness and social isolation. 

• Good communication skills with a friendly approachable manner. 

• Keen on building a strong befriending relationship. 

• A desire to learn more about an individual and their interests and their past, and life history. 

• Consistency and reliability.

• Understanding of Confidentiality. 

• Understanding of and empathy with the needs of older people. 

• Patience and Sensitivity. 

• Confidence to deal with emergencies. 

• Record keeping.

• Basic IT skills. 

Support Provided 

• You will be inducted in cohorts with other volunteers. 

• Training for the role is provided including Safeguarding, Making Every Contact Count, Sexual Harassment and Building a positive volunteering experience and other more. 

• Ongoing support including regular supervision by the Volunteer Manager. 

• Goup supervision with other befrienders. Groups supervision is a safe place where you can share experiences, challenges, and successes, process emotion and learn from each other. 

• Reimbursement of agreed expenses.

• Access to an AGE UK Discount portal provided by Aon.  

• Monthly volunteer newsletter 

We hold an annual Volunteer Award event where we celebrate and recognise the contribution of our Volunteers! 

Benefits 

• Making a Difference: Volunteering allows you to have a tangible impact on someone's life, particularly those in vulnerable situations. Helping older people can provide a strong sense of accomplishment and purpose. 

• Emotional Rewards 

• Intergenerational Connections 

• Learning and Skill Development 

• Enhancing Career Prospects 

• Building Empathy and Compassion 

• Giving Back to the Community 

• Social and celebration events 

Commitment 

• We expect a minimum of 6 months commitment but would ideally prefer more of a longer-term commitment.

• Weekly commitment is between 30 minutes to 1 hour for client plus one/two hours monthly for reporting. 

Regenerage’s Board seeks to appoint an engaging, connected and forward thinking Chair to lead the charity forward into its next chapter.  Additionally new Trustees are sought to consolidate and grow the diversity of experience, skills and thought of our established non-executive leadership team.

Regenerage has been delivering support and services to those aged over 55 for 44 years during which time it has led the way in innovative and essential care for those most in need in Lancashire.

We have a new strategic plan with ambitions to spread service delivery and build on our successes in elderly live well care, dementia support and our income generating trading activities.  In 2024 we rebranded to enable our aspirations.

The Chair will hold the Board and Executive Team to account for the charity’s mission and vision, providing inclusive leadership and achieving effective governance, acting as an ambassador and public face of the charity in partnership with the CEO.

You can find a copy of the role description as an attachment to this advert. To express an interest and receive a candidate briefing pack please apply now.

Please note that the closing date is Friday 26 September 2025.

We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.

The role will require you to:

• Greet guests who are visiting the Community Wellbeing service for the first time
• Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
• Signpost to local services and partners that come into the space
• If needed, book an appointment for the member with an advisor
• Update Sufra’s case management system, keeping detailed notes of appointments

Skills required

Professional

• No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
• You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
• Digital literacy is essential.
• You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.

Personal - We need volunteers who:

• Are friendly
• Are non-judgemental
• Can actively listen
• Are passionate about supporting local families to access the support they need
• Are empathic
• Preferably be able to speak another language: Arabic, Persian, Spanish
• Are confident communicating to people without a shared first language
• Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
• Have a good understanding of confidentiality