Care Coordinators play an important role within a PCN to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis. Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care.
There will be innovative and exciting services launching which will change the way we provide services to our patients. An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support. This role will play a central role on the delivery of such services.

The King’s Fund paid-for events business began in 2006 and has grown organically year on year by developing new products and increasing reach.  The events programme attracts participants from across the NHS, local authority, people using health and care services, commercial, statutory, and the voluntary and community sectors. The King’s Fund’s vision is that the best possible health and care is available to all and our work involves understanding developments, challenges and opportunities across health and care. The events programme supports our organisational goals and brings people together to discuss, share and learn.

The events and partnerships team is responsible for delivering a large portion of the free events that take place across The Fund; including online events, roundtables, workshops, receptions and dinners. The team also has ownership over our paid-for events programme; which includes virtual conferences, in-person conferences and congresses. The events and partnerships team ensures that there is a co-ordinated and uniform approach to delivering virtual or in-person events, and that each is delivered to the same high standard.

Working with the Head of Events and Partnerships, you’ll take on a varied and interesting role. You will take the lead in organising, delivering and evaluating a portfolio of paid for and free to attend events. You will liaise closely with colleagues across the Fund to generate new conference ideas and lead on specific event content, playing a key role in the process of researching and creating individual event programmes. You will support the development of partnerships to generate income and build strong relationships with external organisations. You will have responsibility for ensuring our annual programme of events run smoothly, keep to strict budgets, meet the expectations of our delegates and enhance the public profile of The King’s Fund and its work.

Here at the Fund, we actively encourage applicants from underrepresented backgrounds, people from Black and ethnic minority backgrounds, those with disabilities and from the LGBT+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Hybrid working: Our premises in London are open and for the rest of the year our staff are working in the office at least one day per week. We are in the process of developing our working patterns in the longer term (from 2022) which we expect to include some time working from the office each week to better deliver our work and support our colleagues and clients.

Closing date for receipt of completed applications is Tuesday, 7 December at 9am. 

Please note that in order to apply, you must have documented proof of your right to live and work in the UK. Please do not send CVs. No agencies please.

Are you passionate about babies and young children having the best start in life?

HENRY is an innovative and flourishing national charity that is making a real difference to the lives of young children and their families.

We are seeking a Service Manager to lead a relatively new and exciting service in Blackpool. The ‘HENRY Infant Feeding Service’ is commissioned by Blackpool Better Start, funded by the National Lottery Community Fund. The service works closely with Blackpool Teaching Hospital Trust, health partners and local feeding network groups to drive a significant and permanent shift in Blackpool towards increased and sustained breastfeeding, more responsive and safer bottle feeding and a later healthier introduction of solid foods. We support parents with both breastfeeding and bottle-feeding through our infant feeding helpline and individual follow up. A range of group workshops will also be offered, including the introduction of solid foods and our digital hub will provide easy access to information.

This position will work in community sites across Blackpool. Your strong leadership and project management skills and experience will mean you are well placed to lead, develop, monitor and evaluate this new service as well as provide support to colleagues.  You will support your team and build collaborative relationships with internal and external colleagues and community partners.

You will have an empathic and caring approach which supports women and their partners to give babies the best start in life. HENRY is an organisation with a strong culture rooted in development, self-reflection, partnership and learning.

Closing date for completed applications: 9am Monday 29 November 2021

Interviews: Week commencing 6 December 2021

We are seeking a Hospital Services Manager to join our team on a 12-month fixed term contract to cover maternity leave.

You will be responsible for the ongoing delivery and development of our hospital services which will include planning and delivering our hospital strategy, managing relationships with key stakeholders and promoting our hospital services and engagement in activities.

Services Manager (Hospital) Requirements:

Highly motivated and outgoing, you will need experience of working with children and young people and leading and developing a national service. You will need to be an excellent communicator and passionate about what we do.

If you have the passion to help us in our work to bring hope, fun, kindness and support to children who are living with serious illnesses in the UK, we would love to hear from you. Please refer to the job pack for further information. Please note a satisfactory enhanced DBS check will be required for this role.

About Us:

Rays of Sunshine is an award-winning national charity that brightens the lives of seriously ill young people and their families by granting wishes and providing ongoing support in hospital and within the community. Every day of the year the charity gives brave and deserving children across the UK the chance to put their illness on hold and do something they have previously only dreamed of.

Location: London N3. Hybrid working arrangements will be considered.
Contract Type: Fixed Term, 12 months
Hours: Full Time, 37.5 per week.
Salary: £30,000 - £33,000 per annum depending on experience, plus unlimited annual leave.

Closing date for applications: 22nd December 2021
Interview date: w/c 10th January 2022.

You may have experience of the following: Hospital Services Manager, Social Care, Service Manager, Hospital Services, Childcare, Care Manager, Healthcare, Paediatrics, Charity, Charities, NFP, Not for Profit, etc.

Ref: 105 002

Darnall Dementia Trust is a long established Day Care Service for people living with dementia.

This is an eciting opportunity to lead the service under the new contract awarded by Sheffield City Council.

We are looking for a qualified Health or Social Care professional to lead service.

Job Role:

• Strategic management of the work of the organisation
• Lead and manage the team of 4 paid care staff and 1 finance admin worker
• Recruit, train and support volunteers
• Work closely with the Day Centre Coordinator to ensure that care is delivered in a person –centred way and according to statutory regulations and Health and Safety requirements.
• Manage the budget and procure funds to ensure the development of the organisation.
• Maintain good relationships with strategic partners including funding bodies.
• Lead on development within the organisation including extending work with carers.

Role overview

This is an opportunity to be part of GOSHC supporting the charity’s ambition to achieve transformational net income growth over the next five years
Are you an experienced Supporter Care Lead used to supervising a small team?
Do you have experience working across a breadth of fundraising products and campaigns delivering the very best supporter experience?
Do you aim to delight supporters in every interaction, role modelling the highest standards of great customer care?

This is an exciting role for a supporter care specialist who enjoys working in a dynamic team putting supporter experience top
You will enjoy working with fundraising stakeholders to understand the challenge of their needs, to define what a great supporter experience looks like.
You will seek to understand the capabilities and experience of your small team making sure they receive the right training and support that will allow staff to flourish.
You will be confident in the systems and financial processes required to deliver a great supporter experience, interacting with key finance, CRM and technology teams to ensure optimum service delivery.

About the Team

The Supporter Data and Relations Team forms part of a newly established central function working across the Fundraising Directorate to provide fundraising support to the public. Working alongside the Data Marketing and Database services teams, this new function will have business data, customer insight and the very best supporter experience at its heart.
You team is led by a Senior Supporter Relations Manager. You will be one of two Supporter Care Team Leads. There are currently seven Supporter Care Executives.
The team has fantastic experience in supporter care, across individual giving, mass participation, legacy giving and community fundraising. You will be experienced in upskilling members of staff, giving them the confidence across the fundraising portfolio helping to promote where relevant new ways of giving to secure loyalty and extend LTV.
You will champion learning and development encouraging staff to build their knowledge and expertise to deliver the very best supporter experience.

About You

You will have our supporters at the heart of everything you do and will understand how to build meaningful and lasting relationships with all supporter groups and will enable your team to do the same.
You will have experience of supervising a supporter care team in a charity or the commercial sector.
You will understand and have experience of developing a high performing team delivering great supporter satisfaction levels.
You will be audience focussed, and able identify opportunities to cross and upsell fundraising propositions, creating a proactive fundraising team culture.
You will understand the importance of CRM processes that support your staff in delivering the best supporter experience.
You’ll be confident talking with finance, the tech (telephony) and CRM teams to drive efficiencies around platforms and process.
You will have worked with Governance and Compliance understanding the critical importance of capturing data, and our supporters’ needs correctly to protect our brand reputation.

About the Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 600 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill
children starts with you.

Recently awarded with a ‘Best Companies 2-star accreditation' and placed number 17 on the 2019 Sunday Times Best 100 Not-for-Profit Companies list - we offer a range of attractive benefits including; a flexible approach to working, 30 days holiday, life assurance, enhanced employer pension contributions, and a discounted season ticket loan.

Our Commitment to Equality, Diversity and Inclusion

We recognise that people from some backgrounds are under-represented in our workforce and across the wider Charity sector. In April 2021 we launched our ambitious three-year EDI strategy committing to becoming a more inclusive workforce, reflecting the diverse communities that we work with and for and demonstrating this through all our areas of work.

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from Black, Asian and Ethnic Minority backgrounds, people with a disability, people who are LGBT+ or who are from less advantaged socioeconomic groups.

Further information on our EDI strategy can be found on our website.

Our approach to hybrid working

This role is based in our Central London office (WC1N, opposite Russell Square underground) with the option to work remotely up to three days a week.

Please refer to the full job description below for more information.

How to Apply

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application, and should refer to the 'GOSH Charity Information Pack' on the Careers page of our website before you apply.

Closing date: 8th December.

Ref: 105 047

This role offers the opportunity to join and manage our Bedfordshire Peer Support Service which offers group led sessions and mentoring in Bedford, Ampthill, Dunstable, Biggleswade and Leighton Buzzard.

Job title: Peer Support Services Manager
Post no: 419
Working base: Flitwick
Area covered: Central Bedfordshire, Bedford
Reports to: Project Development Manager
Contract type: Permanent
Salary: £23,000 per annum
Contracted hours: 37.0 hrs
Working days: Monday – Friday
Working hours: 7.4 hrs per day
Flexibility required: Occasional evenings and/or weekends to attend events/meetings
Checks needed: Enhanced DBS and 2 satisfactory references
Start date: ASAP

The post holder will have lived mental health experience and will be responsible for coordinating the daily operations of the service to ensure that our service users are able to manage their mental health and move through their recovery journeys.  Along with the line management of our Peer Service support staff and volunteers, the role will involve the processing of referrals into the Peer Support service and also leading and supporting on more complex cases that may require intervention for suitability.

Service Delivery

• Operate a Peer Support service including peer support groups and mentoring across five localities in Central Bedfordshire and Bedford Borough and ensure outcomes which supports individuals with mental health and wellbeing needs in line with Mind BLMK’s agreed Peer Support model and requirements as well as contract requirements.
• Carry out assessments on individuals’ suitability for Mind BLMK’s Peer Support service in line with the Access to Service procedure
• Work with the Project Support Manager to ensure regular involvement of service users, volunteers and staff on local service delivery, organisational matters and wider mental health strategies

Management

• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of Peer Support Workers, Mentor Facilitator and volunteers).
• Provide the infrastructure Peer Support Workers need to deliver the support safely and confidently.
• Hold responsibility for health and safety for the five locations in line with Mind BLMK’s H&S policies, procedures and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
• Hold responsibility for all cash handling in line with Mind BLMK’s financial policies, procedures and guidance (records, petty cash income and expenditure.
• Hold responsibility for the collection, updating, monitoring and reporting of service data in line with Mind BLMK’s contract and systems requirements and procedures.

Entitlements/benefits: (Annual Leave and Benefits currently under review)

• Annual Leave: 23 days (pro rata) – benefits currently under review
• Health Plan: Free Health Plan with a wide variety of benefits
• NEST pension scheme: Auto-enrolment (employer contributes 3%, employee contributes 5%)
• Learning and Development: In-house training structure and external (as appropriate) for all employees and specific roles.
• Flexible Working: On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and would like to join our successful peer support service then we would love to hear from you.

Closedown: 5pm on Thursday 9 December 2021

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position, please click the apply button to be directed to our website. 

Mind BLMK has been annually assessed and approved as a Disability Confident Employer (previously “Two Ticks”) and has been committed to the Mindful Employer charter since 2008.

No agencies please.

This role offers the opportunity to coordinate the daily operations of our Luton mental health recovery service based at our Luton Wellbeing Centre in Dumfries Street, Luton, where we offer activities and groups throughout the week enabling service users to manage their mental health and move through their recovery journeys. 

Job title: Luton Wellbeing Service Manager
Post no: 420
Working base: Luton Wellbeing Centre
Area covered: Luton
Reports to: Project Support Manager
Contract type: Permanent
Salary:  £24,000 per annum
Contracted hours: 37.0 hrs
Working days: Monday – Friday
Working hours: 37 hours per week over 5 days to cover core service times, including 1 evening per week

The role involves coordinating referrals into the service and leading on more complex referrals to assess suitability. The role also leads on the continuous development of our services to ensure that they meet the needs of the community, in line with our values, the promotion of our services to local communities and building strong links to other local services. This role will be responsible for the line management of the staff and volunteer team delivering our services and also for the Luton Wellbeing Centre facilities.

Job Description/Service Delivery

• Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in Luton in line with Mind BLMK’s recovery model and contract requirements.
• Contribute to the development of and implement the delivery of the Luton Locality Plan.
• Work closely with the recovery and peer workers to ensure the correct access to service procedure is followed, taking responsibility for more complex referrals and ensuring everybody has a consistent and quality experience and are able to access the correct service for them in an acceptable timescale.
• Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies.
• Management
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of Recovery and Peer Workers and volunteers).
• Work with the Project Support Manager to review, design and implement changes to service delivery and working models, ensuring the service meets the needs of the local community, and identify relevant funding opportunities
• Hold responsibility for the maintenance of the Luton Wellbeing Centre premises and facilities, and coordinate relevant bookings
• Hold responsibility for a budget and cash handling, with associated record keeping in line with Mind BLMK’s financial policies, procedures and guidance
• Hold responsibility for the collection, updating, monitoring and reporting of service data in line with Mind BLMK’s contract and systems requirements and procedures.
• Hold responsibility for health and safety for Luton Wellbeing Centre in line with Mind BLMK’s H&S policies, procedures and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).

Closing date: 5pm Tuesday 21 December 2021

To Apply and for More Information:

If you would like to find out more, please click the apply button to be directed to our website where you can complete your application for this position. 

Mind BLMK has been annually assessed and approved as a Disability Confident Employer and has been committed to the Mindful Employer charter since 2008.

No agencies please.

About the role

This is an exciting time to join Shropshire Partners in Care, the care association for Shropshire, Telford & Wrekin, with social care in the spotlight both nationally and locally. We are a not-for-profit organisation representing approximately 240 independent care/nursing homes, supported living and domiciliary care providers in Shropshire and Telford & Wrekin. We are the local voice for the independent adult social care sector and offer a wide range of services for care providers including training, a Disclosure and Barring Service and a wide range of workforce initiatives.

We are seeking a Business Operations Manager to support the leadership and governance of the organisation, with specific focus on financial management, governance, IT and facilities, and HR and staff management.

You will play a pivotal role in supporting the Chief Officer and our Board of Directors in the financial management and governance, and the operational management, of the organisation to ensure that it is effectively managed.

About you

You will have knowledge and experience in financial management, corporate governance, IT management and facilities management.

You will need effective interpersonal and influencing skills, excellent communication skills, and strong organisational and management abilities.

Knowledge and experience of working with a Board of Directors/Trustees, and of managing external accreditations/membership required as a training provider, would be desirable.

How to apply

To apply, please submit your CV and a supporting statement of no more than 3 sides of A4 by no later than 11.30pm on Sunday 5 December 2021. Your supporting statement should describe how you meet the essential and desirable criteria in the person specification for the role, as this will be used to shortlist applications.

Please also complete and return the following documents:

• Equality and Diversity Monitoring Form.
• Staff Recruitment Consent Form and Privacy Notice.

Please also read our Statement on Recruitment of Ex-Offenders before submitting your application.

Care Team Member

Responsible to: Care Team Leader

Hours of Work: According to individual contract, with a requirement to work some unsocial hours as needed including evenings, weekends and nights

Place of Work: Martin House and in the Community

Overall Purpose of Role:

To create and support a homely and welcoming environment in which families feel safe nurtured and rested. Provide care (physical, emotional, spiritual and social) to the affected child and their family. To work flexibly both within Martin House and the community

Tasks and duties:

1. To contribute positively to the creation and help sustain the welcoming community environment, and to establish good communication.
2. To provide total holistic care to the poorly child, including activities such as play and recreation as well as attending to the child’s physical and emotional needs.
3. To hold each member of the team in positive regard and to foster a culture of respect and consideration between all staff.
4. To work flexibly alongside families respecting the child routine of care.
5. To ensure that care routines and practice are documented accurately and clearly communicated.
6. To participate equally with other care team members in general household activities to facilitate the smooth running and family feel of Martin House.
7. To ensure accurate and contemporaneous record adhering to standards of confidentiality at all times.
8. To work closely with the Care Team Leader on each shift and inform them of any issues that need resolving.

Health & safety:

1. To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
2. To report all accidents incidents and untoward incidents to a Deputy Director of Care and Clinical Services.
3. To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development:

1. To adopt a positive and reflective approach to personal and professional development.
2. To participate constructively in a yearly annual appraisal.
3. To undertake core competencies for clinical skills and specific training and to remain updated.
4. To work in conjunction with the education co-ordinators to develop your practice and care for the children.
5. To work contracted hours including unsocial hours as required, weekends. evenings and nights.

All Martin House Employees are expected to:

1. Uphold the values of Martin House and behave in a professional manner at all times.
2. Value equality and diversity and comply with relevant equality legislation.
3. Attend 1:1s with line manager, team meetings and annual appraisals.
4. Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
5. Take responsibility for one’s own personal development.
6. Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
7. Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
8. Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
9. Comply with information governance requirements and maintain confidentiality at all times, as required.
10. Work within all Martin House policies and procedures.
11. Communicate a positive image of Martin House and protect its reputation.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Care team members may be required to drive a Martin House pool car.  These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them. Because of this team members may be expected to accept a different or unusual task or role.

In order to provide a good standard of care at all times, all care team members will work a variety of shifts, including night duty, weekends and bank holidays

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check.

Equality Statement:

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Supporter Care Administrator 
Deptford, London. Currently Remote working 
 

The role

We have a dynamic, award-winning Fundraising team and have seen incredible growth in support across income streams over the last year. At the same time, the organisation is passionate and committed to increasing our activities so that more food can reach the 11,000 charities and community groups nationwide. To meet this ambition, we need to continue to grow our income and are looking for a Supporter Care Administrator who will be a key part of our team, delivering exceptional care and stewardship to our supporters.

This role is the first point of contact for supporters and will ensure they feel valued and inspired to continue their support. A lifelong involvement with FareShare begins when supporters first contact us. So whether thanking, processing donations, answering queries or helping maintain our data, you will be vital to our success.

We are looking for fantastic communication skills. You will have a flair for delivering fantastic customer service and enjoy working within a fast-paced environment.

About You

You currently work in a supporter care or customer experience environment and enjoy public-facing responsibilities. You cherish the chance to join a charity which has entered the national consciousness as a trusted, ‘can-do’ change-maker. You welcome the chance to be the Fundraising team’s ‘go to’ person for supporter care-related queries and requests.

Main areas of responsibility

The key focus of the role will be:

• Be a positive and helpful first contact for supporter queries. Manage and support communication channels for Fundraising including telephone and email.
• To assist with data entry and maintain accurate supporter records.
• Support the Fundraising team with delivery of campaigns.

Supporter Care

• Be the first point of contact for supporters, delivering an outstanding level of customer service, providing detailed and accurate information and support all enquiries by telephone, letter and email from all who get in touch. This is likely to include members of the public, companies, trusts, existing supporters and those looking to support us.
• Write and send donation acknowledgments letters to supporters.
• Record all interactions accurately and clearly in our database where appropriate.
• Support the Fundraising team with donation queries from internal teams.

Fundraising Activity

• Support the Individual Giving Officer in the development and administration of fundraising appeals.
• Work with the wider Fundraising team to create inspiring communications for our supporters.
• Provide administrative support with Gift Aid claims.

General

• Keep up to date with the Code of Fundraising Practice and GDPR compliance and ensure supporter care activity is delivered in line with regulations.
• Support the Individual Giving Manager and the wider Fundraising team as required.
• Occasional work outside of regular office hours and UK travel may be required.

Person Specification

Essential Criteria

• At least one year’s experience working within a Fundraising team.
• Experience of delivering excellent supporter care or customer service.
• Excellent phone manner, including ability to cope with challenging conversations.
• Excellent interpersonal and communication skill.
• Able to demonstrate excellent organisational and administrative skills.
• Organised and methodical approach to work.
• Ability to contribute effectively to the team as well as the ability to work independently.
• Able to follow instructions and carry out routine and complex tasks accurately, systematically and reliably.
• Excellent attention to detail.
• Proficient in the use of MS Office.

Desirable:

- Experience of the voluntary sector.

- Experience of using a Customer Relationship Management (CRM) system.

Values and Behaviours

• A commitment to Equal Opportunities.
• A passion for understanding of FareShare’s mission and strategy.
• Flexibility of approach and a team player
• Forward thinking and willing to contribute ideas and opinions.
• Willingness and ability to travel around the UK on an occasional basis.

Closing date for receipt of applications is 5th December 2021
 

Prospectus is delighted to be working exclusively with JDRF in their search for a Supporter Care Manager. JDRF are committed to eradicating type 1 diabetes and their research has led to new developments in diabetes technology and treatment and is laying the foundations for a cure. They support everyone living with type 1 diabetes, by working with policy makers to increase availability of treatments and by providing information and resources to help people manage their condition.

This exciting and pivotal role will develop and implement JDRF's supporter care and stewardship strategy, driving for a best-in-class supporter experience from first contact throughout the supporter journey, in order to maximise income.

The post holder will lead on the establishment of a data-driven “relationship fundraising” approach, personally stewarding higher value DIY fundraisers, and overseeing their team's stewardship portfolio and triaging of supporters for handover to other teams when required.

In order to be successful you will have experience of supporter care in the charity sector and will have worked in an individual giving or community fundraising setting. Experience of improving business process, capturing and using supporter data to make decisions will be key as will successfully leading a fundraising team working in a fast-paced environment. A passion for the eradication of type 1 diabetes is of course essential!

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.

Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to people with physical disabilities, learning disabilities, mental health needs and dementia. The support we offer is tailored to the individual client’s needs and encourages independence and community engagement. 

We are seeking a warm, compassionate and proactive person to oversee the operational management and quality of two of our Extra Care services in Tower Hamlets. You will ensure an empowering service which meets the needs of our clients and works with the housing providers and service user’s families and friends to promote a positive atmosphere within the services. You must be flexible, energetic and reliable. We are a local provider employing a diverse team of over 100 well supported staff across 6 extra care schemes to deliver great services.

Significant practitioner or management experience in services for older people, people with dementia, memory loss, mental health needs, physical or learning disabilities is essential alongside a warm, person centred and respectful approach. You should ideally have a relevant professional qualification (e.g. Diploma in Social Work, RMN/RGN, NVQ 4/5) and/or a degree level or post- graduate qualification. Creative Support is committed to your continuous professional development and you will have the opportunity to discuss your training and development needs.