Working to make a real difference to the lives of children and young people

Catholic Care is an ambitious Charity. We are always striving to offer even better services to give the children, young people, families and schools we work with quality and highly regarded support services. This means that as we look to the future we have the confidence to try something new.
 

We know it is our professionals working with children and young people who make the biggest difference to their lives and as we look to integrate our services, we require a Senior Manager who will share this vision and manage a team of experienced practitioners. Your role will be to provide management, professional support, advice and supervision to frontline practitioners, ensuring that a quality service is delivered to children and young people.

You will be responsible for the development of the teams and the results delivered. You will work in partnership with other agencies and with our commissioned services to ensure the best possible outcomes for the children and young people that we work with.

 This is an exciting time where we are keen to make a difference to service delivery. This is an inspirational opportunity to be part of the team and join us on our journey.

We are looking for a Senior Manager who…

• Is committed and compassionate
• Enjoys working in a dynamic environment
• Wants to make a big difference to children’s and young people lives
• Wants to work creatively and inspirationally to offer the best support and solutions to meet our children and young people’s needs

If you are as excited by the prospect as we are, then we would like to speak to you as it may be just the role for you.

Job Title:  Senior Manager for Children and Young People’s Services

Salary:  SP38 to 41 £40,760 to £43,662 plus pension and other benefits.

Post: Permanent Full Time

Location:  Based at Head Office in Headingley, Leeds

Closing Date:  26 March 2021

Interview Date: 16 April 2021

Catholic care was founded in 1863 and has evolved its services now caring for older people, adults at risk, children & families and helping those who are disadvantaged, vulnerable and marginalized; people of all faiths or of no faith at all.  The charity also employs people of all faiths and none.

The Information and Advice service is the front door to all services at Age UK Croydon and to the wider support and service offer in Croydon from statutory and voluntary sector partners. The service combines a blended model of delivery with a telephone helpline; information and advice drop ins at various key sites across the borough; face to face appointments, advocacy and home visits.

Since COVID-19 we have consigned most of our work to the telephone, home visits if it is safe to do so and online (zoom appointments) where possible.

We pride ourselves on a fully accessible service and the quality of the service provided by a committed and experienced team. Partnership working both internally and externally is key. We are included in the new Locality model of service delivery in collaboration with our own service and One Croydon Alliance partners which is a new and exciting integrated health and social care service delivery model, providing support for the residents in Croydon.

There are new challenges and great opportunities for this service with an experienced manager committed to excellence and continuous improvement. The successful candidate will have the opportunity to shape and develop the service through integrated service delivery and potential new partnerships.

If you are passionate about making a difference to the lives of the older people who use our services and want to support older people, then we would love to hear from you.

Please download our recruitment pack for a full job description. 

This role will require an Enhanced Disclosure and Barring Service Check.
CVs will not be accepted.

Closing date for applications: Midday, 30th March 2021
Interview Date: 7th April 2021
Only shortlisted candidates will be notified.

Manchester International Festival (MIF) invites great artists from across the globe to create extraordinary new work for the Festival, which is staged every two years at venues and found spaces across Manchester. Our future home is The Factory, a world-class cultural space being built in the heart of the city, where we’ll present a year-round programme and artists will be able to develop work of huge ambition and scale that they might not be able to anywhere else.

The Engagement Manager creates opportunities for residents across Greater Manchester to collaborate alongside some of the world’s leading artists in some of our flagship commissions, which can range from large scale dance activities to in depth projects that involve making and creating with people. Central to the role is ensuring all participants have a high quality, positive and memorable experience.

Closing date 14 March 2021

Interviews will take place w/c 25 March 2021
With second interviews on w/c 31 March 2021

The role will require the post holder to be based remotely initially in-line with government guidelines, however we expect the post holder to be based in Manchester nearer to the delivery of MIF '21.

As a Client Services Manager, you will lead the Client Services Team to deliver a variety of support services. In this important role, you’ll support the success of our Community Support, Emotional Support, Rural Support and Low Vision Services.

You will also work as part of our Promotion Team and deliver a range of promotional and fundraising talks, presentations and media interviews to raise awareness of our work and the people we support.

Reporting to the Chief Executive, your role will also involve:

- Leading and ensuring decision-making within the Client Services Team is carried out effectively
- Setting individual team member objectives
- Monitoring and evaluating our client services
- Supporting the development and delivery of an effective business strategy
- Supporting fundraising activity

About You

To join us as a Client Services Manager, you will need:

- Experience of managing or leading a team in the delivery of support services, ideally within healthcare
- Experience of delivering talks and presentations
- A full, valid driving licence and access to your own vehicle

Other organisations may call this role Service Manager, Support Services Manager, Community Services Manager, Care Services Manager, Customer Support Manager, Customer Care Manager, or Charity Service Manager.

Low vision and blindness can turn a person’s life upside down. For many, it’s an experience that leaves them feeling frightened, isolated and like they are defined by their sight loss.

This is a fantastic opportunity to oversee services that are making a positive change in people’s lives, from providing practical and emotional support to helping access equipment that will make everyday tasks easier.

So, if you want to use your expertise to lead our dedicated team, drive support for our important work and deliver our positive message, we want to hear from you.

Closing date for this role is 24th March 2021.
Interviews will be held week commencing 29th March 2021.

Job Title: Primary Care Wellbeing Worker: Wokingham
Hours: 37 hours per week
Salary: £21,748 - £24,981 (11-18 NJC Salary Scale)
Contract: Fixed Term – 18 months
Holidays: 28 days plus bank holidays (pro rata)
Pension: Auto enrolment in place
Probationary Period: 6 months
Accountable to: Primary Care Wellbeing Project Manager
Base: Wokingham

About Oxfordshire Mind

We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.

We employ over 180 staff and operate in 28 locations around the county.

Purpose of the Job

The Wokingham Primary Care Project is a new service to be delivered in Wokingham Borough, across 4 Primary Care Networks (PCNs) from Spring 2021. Under the supervision of a team manager, a team of Wellbeing Workers will deliver a time limited person-centred service. The offer to service users will include non-medical interventions such as social prescribing, development of self-management tools and techniques and active support to engage people with relevant activities and community support.

Wellbeing Workers will forge relationships with existing Voluntary and Community Services (VCS) and local health services and mental health resources.

This project will offer support to people who are:

• Experiencing mild or moderate mental health problems and would benefit from some support as to how to manage their own wellbeing.
• Receiving treatment from the GP for mental health issues and would benefit from support to consider accessing local services and opportunities
• Caring for someone with a mental health issue and would benefit from support for themselves or for the person they care for.

The key responsibilities of the Primary Care Wellbeing Worker are to:

• Ensure that people referred by practice staff or via self-referral receive an excellent person-centred service via an initial assessment and follow-up sessions as required.
• Work with individuals to identify their own hopes and goals, and support them to develop a personalised action plan to increase resilience and wellbeing.
• Keep up to date with appropriate information about relevant support and services within Wokingham borough and West Berkshire- and other local, regional and national services - to ensure service users can be offered appropriate information and signposting.
• Review and assess progress of individuals, supporting them to complete their personalised action plans.
• Carry out follow up contact with individuals to evaluate outcomes using designated measures such as the Short Warwickshire-Edinburgh Mental Wellbeing Scale (SWEMWBS) and patient satisfaction questions.
• Collect and accurately record service user data onto an online database.
• Provide advice and guidance to GP practice staff about community and voluntary sector services.
• Forge and maintain excellent relationships with Primary Care staff to help ensure the service is well understood, and that staff are aware of ongoing work with service users.
• Ensure that the service is inclusive, ethically and culturally relevant and able to meet the wellbeing/mental needs of a diverse range of residents in the Wokingham Borough, g. younger adults, women with children, black and minority ethnic communities, veterans and groups who may have difficulty in accessing services.

About you

• Experience of working within mental health, wellbeing or similar services and as part of a team
• Experience of working with individuals enabling them to identify and pursue their own goals to support personal wellbeing and recovery.
• Experience of working in an often-demanding environment and supporting people with complex needs
• Experience of data collection and entry to enable the measuring of outcomes and service impact
• Knowledge and understanding of mental health issues, mental health services and the needs of people living with mental health problems
• Ability to establish positive inter-agency relationships
• A full understanding of child and adult safeguarding issues and procedures
• Effective team work skills with the ability to take initiative and work on an individual basis
• Strong commitment to the involvement of people who use services, social inclusion, recovery and partnership working

Closing Date: Sunday 21st March 2021 (Midnight)
Interview Date: Monday 29th March 2021
Interview location: Held virtually via Microsoft Teams

To apply:

Please click 'Apply' to be redirected to our website where you can find further information about the role and apply online. Please note, you are not applying at this stage.

Oxfordshire Mind is fully committed to the principles and practices of equal opportunity and diversity.

We are a Mindful Employer.

No agencies please.

Our charity is on an incredible journey and this is a hugely exciting time to join our team.

2020 saw the UK come together in an outpouring of love and support for the NHS. As the NHS’ national charity and membership organisation for the NHS’ official charities throughout the UK, NHS Charities Together is the central charity receiving additional funding and support for our National Health Service where and when it needs it most. Thanks to phenomenal public support, our national Covid-19 Appeal has raised more than £150 million to help NHS staff, volunteers and patients through the immediate and long-term effects of coronavirus. 

The recruitment of this post is part of an ambitious plan to develop and execute a proactive and sustainable Fundraising strategy.

We are a small but growing staff team and as Supporter Care Officer you will play a key role as we work hard to make a difference to the lives of NHS patients, staff and volunteers.

You will be responsible for responding to enquiries from potential supporters by providing information on the latest fundraising activities and ensure when thanking donors, the impact of their donation is highlighted.

If you have a can-do, positive attitude with a passion for building relationships that can inspire an enquirer to become a supporter for NHS Charities Together then we would love to hear from you.

Greensleeves Care are now recruiting for a Learning and Development Adviser (Health and Social Care Trainer) to deliver mandatory training to staff in our South and West division. 

ABOUT THE ROLE
As our Learning and Development Adviser, you will be responsible for delivering mandatory, compliance and required training to the homes in our South and West division. This will include Health and Safety, SOVA, COSHH, Infection Control, Eden Awareness and Associate Training. Producing and contributing to divisional reports, you will maintain the Trust’s training KPI’s, liaising with Home Managers as your key stakeholders to achieve these. 

This role is field-based and requires frequent travel and the ability to allow for overnight stays specifically within your designated division. The locations within this division include: Alton, Wokingham, Hastings, Calne, Winchester and the Isle of Wight.

ABOUT YOU

With substantial experience of working as a Trainer in social care or equivalent, you will hold both PTTLS Level 3 (and equivalent training qualification) and an NVQ/QCF Level 3 in Health and Social Care. You will have a proven track record in facilitating and delivering high quality training and will be committed to the values of training and CPD. 

We’re seeking a confident, advanced communicator with strong organisational and interpersonal skills, and the ability to motivate others. Friendly and charismatic, you will have excellent presentation skills, allowing you to engage with staff at all levels.  

ABOUT US

Greensleeves Care provide exceptional 24-hour nursing, dementia residential care and support to older people across England. With 25 care homes and growing, we have more than 20 years’ experience of delivering exceptional care and we are really excited about the next 20 years. Our benefits include 33 days annual leave (inclusive of public holidays and grace days), competitive salary, pension scheme, employee assistance programme, and many more.  

The successful applicant will be appointed subject to ISA first and enhanced DBS disclosure. The post is not subject to the Rehabilitation of Offenders Act 1974. Greensleeves Care is an equal opportunities employer and welcomes applications from all sections of the community. 

Location: Bristol, UK – office-based 
Salary: £21,905 p.a
Duration: permanent
35 hours/week • Benefits • Pension

This is a great opportunity to join a professional fundraising team in a dynamic international development charity. Our goal is to reduce poverty and protect the environment in the drylands of Africa – helping some of the poorest communities in the world to grow a way out of poverty.

We’re looking for an enthusiastic, personable and conscientious individual with a passion for providing excellent supporter care for Tree Aid’s donors. Your role will be to support all areas of administration for the Supporter Fundraising department, primarily through the administration of donations, donor correspondence and database analysis.

Key objectives are to:

1. To support all areas of administration for the fundraising department
2. Process donations and respond to enquiries, maintaining a high level of donor service
3. Work with the Finance Department to ensure accuracy of donations reporting
4. Assist with income generating activities and provide support to the Fundraising Officers

Who we are looking for:

We’re looking for an enthusiastic, friendly and organised administrator to join our professional fundraising team.

You will be confident in communicating with our supporters on the telephone and by email, have excellent written communication skills and be familiar with using databases for inputting and analysing data. 

You will be responsible for a variety of administrative tasks, have excellent organisation skills and will be expected to play a vital role within the fundraising team. 

Our approach to recruitment:

We value diversity and welcome applications from applicants from all backgrounds. We particularly welcome applications from people with a Black, Asian or minority ethnic (BAME) background.

We recruit with openness and transparency. We employ people on the basis of their ability to carry out the role being recruited for. We ensure that no applicant receives less favourable treatment than any other on the grounds of disability, gender, race, religion or belief, age, sexual orientation, marital status, parental status, caring responsibilities or hours of work.

How to apply:

To apply, please visit the Tree Aid website. Please send us your CV, together with a Supporting Statement (max. 2 pages) explaining how you meet the person specification, plus equal opportunities form. See Tree Aid website for details. 

Key dates:

Closing date: 9am Monday 15th March
Online task submission: Tuesday 16th March
Interviews: Friday 19th March
Start date: Monday 19th April or as soon as possible thereafter

Candidates must be legally entitled to work in the UK at time of application.

As a charity with limited resources we can only respond to successful applicants.

Marine Society and Sea Cadets are seeking to appoint a Supporter Care Officer to join our team based in London (temporarily working from home). You will join us on a full-time permanent basis, and in return, you will receive a competitive salary of £25,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Supporter Care Officer who will be the main point of contact for supporters, prospective supporters and the public. They will need to effectively respond to interactions and enquiries using multiple communication channels (phone, email, letter, social media and text).

Key responsibilities Supporter Care Officer include:

- Manage the administration and use of the Fundraising CRM system
- Maintaining Database records
- Manage and report on Legacy and In Memorium donations
- Supporter Engagement – using a multitude of platforms and channels. Taking ownership of any interactions.

Our ideal Supporter Care Officer will:

- Experience in customer service environment
- Strong degree of computer literacy and strong appreciation for phone, web and databases
- Excellent interpersonal and communication skills
- Excellent planning ability and organisational skills, with strong attention to detail
- Ability to analyse and evaluate data and information
- Computer literacy – good knowledge of Microsoft Word, Excel and PowerPoint, email, internet and experience of in-house databases together with use of web-based information system
- Flexibility – ability to adapt and be flexible in approach to work
- Ability to work unsupervised
- Experience of working with a budget and monitor expenses
- Using contact data base management systems to manage information and working in an office environment to deadlines
- Ability to handle mass mailings including mail merge

In return as our Supporter Care Officer you will receive:

- Pension Scheme
- Life Insurance
- Private Medical Insurance
- Employee Assistance Programme
- season ticket loans
- Eye Care

Closing Date: 25th March 2021
Interviews:  Beginning April 2021

If you feel you have the skills and experience to become our Supporter Care Officer then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and supporting statement. Without this, we sadly will be unable to consider your application for this role.

About The Advocacy Project

We help marginalised and vulnerable people make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

• voice their concerns

• understand their rights

• make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.

About the role

The post-holder will lead a team of advocates working with adults and young people across NHS and private hospitals and the local community.

You will be required to provide line management support, be the point of contact for our stakeholders and ensure high quality delivery of our advocacy contracts.

Key responsibilities

• Lead the delivery of assigned advocacy services actively encouraging your team to contribute to service planning, quality improvement and development.

• Ensure the team provides instructed and non-instructed advocacy and signposting, working to the advocacy empowerment cycle and actively promoting self-advocacy throughout all work with service users where practicable.

• Ensure the team capture high quality advocacy notes, outcomes information and other evidence into the Case Management System in a timely manner.

• Maintain up-to-date knowledge of new legislation and reports and current trends and issues in mental health, mental capacity, care act, and health and social care legislation, local and national policy relating to people with mental health issues and disseminate across your team.

• Ensure quality standards are achieved by implementing operational policies and procedures to maintain professional and consistent advocacy services.

• Ensure contracts are delivered within budget, to agreed key performance indicators, case work standards and monitoring requirements, eg producing reports including quarterly monitoring reports.

• Lead on raising awareness of the advocacy service to service users and potential referrers.

• Ensure referrals are allocated efficiently, appropriately and within the requirements of the contract.

• Provide support and supervision to your staff team including professional development, appraisals, team meetings and work review meetings, and organisational activities such as CPD lectures and staff briefings.

  General responsibilities

• Participate in team meetings and training (and make sure your staff to attend).

• Keep to our policies, including health & safety, and risk regulations.

• Work to our mission, vision, and values.

• Carry out other projects and tasks as needed.

• Participate in personal, team and organisational development.

• Contribute to monitoring reports.

Person specification

Essential

• Experience of delivering advocacy.

• Achieved qualification in advocacy.

• Proven leadership ability and strong people management skills.

• Experience of managing contracts and delivering advocacy services.

• Understanding of statutory and non-statutory advocacy.

• Sound knowledge of current issues in health and social care policy, practice and legislation.

• Exceptional stakeholder management abilities with experience of building effective relationships with ranging commissioners, partners, service users and colleagues.

• Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees to service users and employees.

• Commitment to working within The Advocacy Project code of conduct, equalities and safeguarding policies.

• Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.

• Willingness to promote The Advocacy Project and the mental health service in line with our mission, vision and values.

Desirable

Achieved qualification in advocacy management

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

We have a vacancy for a Registered Manager with a heart for the care of older people and experience in management in the care sector. This is a central role, ensuring the wellbeing of our residents by leading and motivating a committed staff team and could be filled by someone working 3, 4 or 5 days per week. 

Bethel House at Hebron Hall is a Christian Care Home in Dinas Powys, about four miles from the centre of Cardiff, established in 1983 as an independent non-denominational charity. Offering both residential care and dementia care, it is registered for 39 residents, both permanent and for respite care.

We are looking for a caring Christian with appropriate care home management experience who wants to make a positive contribution to the lives of our residents through leading our compassionate and adaptable care team. The Board and Management of Hebron Hall have exciting plans for the future development of Bethel House and the Registered Manager will play a key role in contributing to these.

There is an Occupational Requirement that the Registered Manager is a practising Christian who is able to promote the Christian faith in line with Hebron Hall’s charitable aims and applicants will be asked to provide a reference from a Church leader in addition to the usual professional references.

Owing to the nature of this position, any offer of employment will be subject to a satisfactory disclosure report from the Disclosure and Barring Service (DBS).

A two-bedroom flat could be made available on site on a temporary basis for a successful applicant looking to relocate to the area.

No agencies

The Canine Assisted Services Operations Manager helps those with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate profile

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential
• Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved.
• Experience of handling safeguarding concerns within a service delivery setting.
• Knowledge and understanding of effective management protocol
• Demonstrable experience of working in a professional management, supervisory or teaching / training role related to vulnerable people.
• Knowledge of models of person-centred service delivery to adults, children, young people and their families.
• Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families.

Desirable
• Project Management experience
• Comfortable and confident in giving presentations and training to individuals and groups, including experience of chairing or facilitating discussions to include active listening and problem solving in a person-centred environment.
• Experience of working in any the following settings: - education- health and social care- police/probation.
• Knowledge of current legislation, policy and research relating to people with sight loss and/or disability
• Up to date with current policies, practice and thinking in the Education and/or Health and Social Care sector.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button on our website. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system does have a time limit, we would advise you to complete your answers and copy and paste into the online form once finalised. Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

About the role

We have a  EXCITING opportunity for the role of Service Manager to join our team and make a positive difference to people’s lives. 

As a Service Manager you will empower the People We Support to lead more connected fulfilled lives and make informed life choices.  You will organise and deliver support and care to tenants (and other people using our services) to support tenants to fulfil their potential for independence, choice, inclusion and control.

About us

Camphill Village Trust is an award-winning national charity supporting people with learning and other disabilities. We provide housing, care, support and day opportunities to people with learning and other difficulties. We support people to be safe, healthy, happy and to be active citizens living a life of opportunity.  We provide housing, care, support and day opportunities.

Delrow Community is a supported living service located in a beautiful semi-rural location in Aldenham, near Watford. The community consists of 13 houses, on 15 acres of land.

What we can offer:

We offer great benefits, which include 33 days holiday, an opportunity to ‘cash in’ 1 week’s leave a year, and an employee assistance scheme that is also available to your immediate family. Free on-site parking is available. 

What we need from you

Good general education (evidence of numeracy and literacy). Level 5 NVQ in care or an equivalent qualification or higher is highly desirable. At least three years of previous experience of working within a social care setting supporting adults with learning disabilities. At least one year at a supervisory level with experience of managing teams.

What is also important to us is that you share our values, have a positive attitude and a willingness to learn.  You will be good at both listening to and talking with people.  You will have a positive and patient approach to supporting people with daily activities and enjoy helping people learn and explore new things.  You have a flexible approach and like to work both as part of a team as well as on your own.

You will be working on a rota which is normally fixed couple of weeks in advance.  This will involve shifts that normally include working both daytime, evenings and some weekends as well as bank holidays 

A full manual driving licence will be beneficial, which allows you to drive in the UK, as you will be driving the charity’s vehicles.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

The Supporter Care Manager is a key post, with responsibility for providing the highest possible care and stewardship to our supporters (80k+); ensuring they feel valued, inspired and continue to support us. As well as supporting the fundraising team with stewardship and supporter queries, this role will also have responsibility for agreed gift administration processes and reconciliation. This role will work closely with the CRM and Insight team to maintain the accuracy and integrity of new and existing data on the fundraising database (Raiser’s Edge).

It is essential to the development of Refuge's service delivery that the post holder is able to respond fexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhuastive list of all responsibilities the post holder may have over time.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 14th March 2021

Interview Date: 25th March 2021

This is a permanent and full time role with 37.5 hours per week.

An basic Disclosure Barring Service (DBS) certificate will be required for this role.