Care service manager jobs

Role purpose
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference.
As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service.
In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support.
Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately.
You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact.

Main Responsibilities

Supporter care and administration

• Manage the supporter care inbox, responding to enquiries, feedback and complaints in a timely, professional and compassionate way.
• Process donations and supporter information accurately, following agreed procedures and ensuring acknowledgements are issued promptly.
• Maintain high-quality supporter records on the CRM, capturing key details and preferences and ensuring data is accurate and up to date.
• Support stewardship activity by preparing and sending thank-you communications and helping to deliver supporter journeys across in memory and legacy income streams.
• Process and thank donations received via post, sign posting to colleagues using our CRM when appropriate.
• Lead on the processing and thanking of campaign income as a result of our fundraising appeals and campaigns.
• Work closely with colleagues to resolve queries and continuously improve the supporter experience, identifying themes and suggesting practical improvements.

Supporter communications and relationship building

• Provide friendly, clear and consistent communication with supporters by email, telephone and post.
• Handle sensitive conversations with care, including bereavement-related enquiries and in-memory giving, signposting to colleagues where needed.
• Supporting the IMO and Legacy Manager to identify and fulfil key touch points in the supporters’ journey to enable donations and assist in providing communications as the need arises.

Teamwork and collaboration

• Work closely with colleagues across the charity to share information, resolve queries and ensure supporters receive a joined-up experience.
• Contribute to a positive, supportive team culture by being approachable, dependable and willing to help where needed.

Supporter care compliance

• Support the accurate input and maintenance of supporter data, ensuring records are updated promptly and consistently.
• Follow data protection and fundraising compliance requirements, including recording consent and communication preferences.

Person Specification

Knowledge and experience

• Experience in a customer service or supporter care role, responding to a range of enquiries with professionalism and empathy.
• Experience of processing and recording information accurately, following agreed procedures and meeting deadlines.
• A strong understanding of what excellent stewardship looks like, with a focus on supporter satisfaction and retention.
• Confidence using IT systems, including Outlook, Word and Excel, and experience of working with a CRM or database (or the willingness to learn).
• An awareness of data protection and confidentiality, and the importance of recording consent and preferences accurately.

Skills, abilities, and behaviours

• A friendly, approachable communication style, with strong written and verbal skills.
• Confidence handling a variety of conversations, including sensitive or emotional enquiries, while staying calm and professional.
• Strong attention to detail and a commitment to getting things right first time.
• Able to prioritise and organise a busy workload, adapting to changing demands.
• Comfortable working independently, while also enjoying being part of a supportive team.
• A positive, solutions-focused approach and a genuine desire to help supporters have the best possible experience.

Team: Retail

Location: Caernarfon

Work pattern: 21 hours on a rota basis (to include weekends)

Salary: Up to £14,018.52 per annum

Contract: Permanent 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 15th June 2026

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Salary:  £67,752 per annum with excellent benefits
Contract type:  Permanent, full time or part time
Hours per week:  37.5 hours per week. All staff are required to work in person for a minimum of two days per week, in line with our hybrid working policy. The post-holder may be required to undertake some work outside normal working hours.

About the Health Foundation:
Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity and helps build a stronger society. Yet good health remains out of reach for too many people in the UK, and health and care services are struggling to provide access to timely, high-quality care.

The Health Foundation is an independent charitable organisation with a mission to build a healthier UK. We work to achieve this by generating high quality research and analysis; developing practical solutions to the biggest problems in health and health services; engaging, convening and building coalitions to build understanding, inform debate and drive action; and developing the long-term capability needed to transform health and care.

Our values:
We expect everyone who works with us to be committed to our values and to share our commitment to becoming a more diverse and inclusive organisation. Our values are impact, evidence, integrity, and collaboration. You can read more about them in our five-year strategy. We also expect everyone to share our commitment to becoming a more diverse and inclusive organisation and to help deliver our EDI strategy.

About the role:
The IT Operations Manager is responsible for ensuring the effective, reliable and secure operation of the Foundation’s IT services and infrastructure. The role oversees the day-to-day management of service delivery, infrastructure, and cybersecurity functions, ensuring systems are robust, resilient and able to meet the evolving needs of the organisation. Working closely with colleagues across the Foundation, the postholder ensures that technology services enable productivity, support research and analysis, and safeguard the organisation’s information assets. The role provides leadership to the Service Desk and Infrastructure & Security teams, ensuring the consistent delivery of high-quality support and the continuous improvement of IT services, processes, and controls.

• Ensure delivery of a comprehensive, reliable and secure IT service across service desk, infrastructure, core applications and cybersecurity, including proactive maintenance, patching and resilience measures.
• To utilise, maintain, evaluate and contribute to the development of the Foundation’s operational cyber assurance, coordinating security testing, driving remediation, and
  maintaining the operational cyber risk register with reporting to governance forums.
• Take all steps necessary to lead major incident management, coordinating technical response, ensuring timely stakeholder communication, conducting post‑incident reviews and driving service improvement actions.
• To establish, maintain and develop effective relationships with internal stakeholders and external suppliers/MSPs to ensure value for money, performance, compliance and
  continuous improvement.
• Ensure successful planning and delivery of IT projects aligned to strategic objectives, maintaining disciplined change management practices and managing risk and dependencies.
   

How to apply:
Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more.

If you would like to apply, please submit your CV, and answer the application questions below. Please try to limit your response to each question to no more than 300 words.

1. Tell us about a time when you took responsibility for improving the performance or maturity of an IT service desk. What challenges did you identify, what actions did you take to address them, and how did you measure the impact on user experience or service quality?
2. Tell us about a major incident you were responsible for managing (for example, loss of a critical system, widespread outage, etc). How did you lead the response, communicate with stakeholders, coordinate teams, and drive post incident improvements? What changed as a result?
3. Describe a situation where you identified a significant cybersecurity weakness or risk within an organisation. How did you assess the issue, gain buy in for
   remediation, minimise disruption to staff productivity, and ensure follow through? What measurable impact did your actions have?
4. How do you build positive relationships with colleagues inside and outside of your team? What methods do you employ to ensure you communicate impact, especially to non-IT colleagues? Please provide an example of how you have forged positive relationships with colleagues in previous roles

Our commitment to equality, inclusion and diversity:
We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible and supported environment, to ensure that we can make the best appointment for each opportunity on merit.

We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.

We have identified three key areas to improving diversity. Our aim to achieve a more balanced representation across our organisation, with a particular focus on increasing the number of women in leadership, enhancing the representation of people from Black and ethnic minority backgrounds and welcoming more people with disabilities. As part of this commitment, we strongly encourage applications from these groups.

Apply to join our team and let's work towards building a more diverse and inclusive workplace together.

If you require any support through this process, please contact us. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.

Closing date: 21 June 2026, 23:59

Interview date: w/c 29th June 2026

We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values.

£40,000.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Service Leadership and Operational Management

• Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.

Safeguarding, Risk and Safety Management

• Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.

Staff Leadership and Performance Management

• Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.

Quality Assurance, Partnerships and Service Development

• Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.

Compliance and Professional Practice

• Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.

About you:

Knowledge and Experience

• Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.

Skills and Abilities

• Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
• Strong risk assessment, decision-making, and problem-solving skills, particularly in relation to safeguarding and high-risk cases.

About us

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About Spear Stockton

Spear Stockton is a partnership between Spear and Stockton Parish Church!

Stockton Parish Church 

Stockton Parish Church (SPC) is an Anglican Church with an Evangelical Charismatic tradition in the centre of Stockton on Tees. SPC is a diverse worshiping community of around 200 people, a quarter of which are under 18. 

Their mission at SPC is: ‘for everyone to know who they are, whose they are, and the difference they are called to make in the world around them’. They launched a 5 year vision in January 2022 to see their worshiping community grow to 500 people and to plant 3 churches. As the 30th most deprived parish in the country, part of their vision is committed to the long-term transformation of Stockton, seeking the peace and prosperity of the town for generations to come. This is expressed through a number of initiatives and partnerships, including the development of the Spear Centre. Spear Stockton forms part of this wider strategy, supporting young people into work and education as a key contribution to the flourishing of the local community. 

Key Information:

• Salary: from £27,088 - £31,691 FTE (£21,607 - £25, 353 pro rata)
• Part-time, 29.6 hours per week (4 days, Monday to Thursday)
• A DBS check will be requested in the event of a job offer
• The Spear Programme offers a rewarding opportunity to work with young people, but it requires a dedicated commitment. Due to the term-based nature of the programme (i.e. two consecutive 4-week programmes in autumn, spring and summer), we expect annual leave to be taken between, rather than during terms

Recruitment Process

Application Deadline: 5th July 2026

Informal Call

Short Administration Task

Assessment and Interview Day: 21st July 2026

Please submit your application through here.

For more information please read through our Job Specification and Work with us pack.

If you require any reasonable adjustments as part of the recruitment process please let us know.

Person Specification

• Passionate and committed to the vision, values, and purpose of SPC and Spear.
• Self aware and teachable with the ability to accept feedback and change working 
  practices as a result.
• Experience in leading, motivating and developing others, including line management or informal leadership experience.
• Experience of managing a varied workload independently, using initiative to solve problems and prioritise effectively.
• Strong organisational skills, with the ability to manage workload, prioritise effectively and deliver outcomes against targets.
• Strong communication including written and verbal communication.
• Friendly, with the ability to build positive relationships and relate well to young people from a range of backgrounds.

We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.

The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.

Key Responsibilities

Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:

Team Leadership & Development

• Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
• Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
• Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.

Supporter Care & Experience

• Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
• Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
• Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
• Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
• Oversee the processing of acknowledgements and problem payments.
• Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.

Supporter Retention & Engagement

• Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
• Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
• Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.

Budget & Performance Monitoring

• Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
• Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
• Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
• Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.

Data, Processes & Compliance

• Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
• Manage the development and documentation of procedures covering all supporter care processes and data capture.
• Support colleagues in their use of the CRM database and maintain data entry procedures.
• Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.

Cross-Team Collaboration & Partner Management

• Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
• Take a lead in managing relationships and processes with response handling agencies and other external partners.

Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

�� Are You the Candidate We’re Looking For? ��

At Shaftesbury, we’re looking for a Director of Accommodation Based Services to join our passionate and purpose-driven team. If you’re organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you.

You must hold a full current driving licence and the ability to travel to services and stay away from home overnight when required.

We’re not just hiring skills—we’re looking for people who genuinely care. People who want to make a difference. People who believe, as we do, that everyone deserves the opportunity to live a full, independent, and flourishing life.

Guided by our core values—Open, Enabling, Inclusive and Courageous—we are proud to deliver outstanding support across our adult care, children’s services, and education settings. Every member of our team plays a vital role in helping the people we support thrive.

�� About the Role

The Director of Accommodation Based Services will be responsible for ensuring the operation of high quality, financially sustainable services across the country that are sustainable both now and in the future.

This role is home based with national travel as and when required.

You’ll be responsible for:

• Promoting the vision and values of Shaftesbury within the residential services.
• Leading by example and ensuring that you demonstrate the values in your leadership behaviours and how you support our teams and deliver our services.
• Ensuring you meet all targets and KPIs.
• To participate in Shaftesbury’s national on call rota.
• Develop key relationships and create strategic alliances with all commissioners.

This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services we provide.

�� Why Join Shaftesbury?

We know our people are our greatest asset, so we make sure you feel valued, supported, and rewarded:

✨ Recognition & Rewards – Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond
�� Professional Development – Access to an excellent training and development programme
��️ Generous Annual Leave – 25 days + bank holidays, rising to 28 days after 5 years
�� Pension Scheme – Helping you plan for the future
�� Wellbeing Support – Access to a comprehensive Employee Assistance Programme

�� Why You?

You’ll bring:

• Strong organisational and administrative skills
• Excellent attention to detail
• The ability to manage multiple priorities
• A proactive, team-focused mindset
• Diploma level (Level 5) or equivalent level qualification
• Evidence of continued professional and personal development
• Experience within a senior management position previously
• Track record of service improvement and operational achievement

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Luton Wellbeing Service Manager
Post no: 664
Working base: Luton Wellbeing Centre, LU1
Contract type: Permanent
Hours: 37 hours per week
Work Pattern: 5 days per week, Monday to Friday + some occasional out of hours work
Salary: £28,325 per annum

About our Wellbeing Centres

We offer a safe, non-judgmental space to take part in group activities, chat with others over a cuppa, play a game, read a book, or just sit quietly over some mindful colouring. Our sessions are facilitated by our recovery workers, students and volunteers who can also provide information about other services available locally and on ways to support your well-being.

About the Role

This is an exciting opportunity to oversee the daily operation of the Mind BLMK Luton Mental Health Prevention and Recovery Service.

Based at our Luton Wellbeing Centre the service provides a range of activities, groups and support opportunities throughout the week, helping people to manage their mental health, build confidence and progress through their own recovery journeys.

The Service Manager role is varied and rewarding, ensuing the smooth running of the service and playing a key role in shaping and enhancing the service to ensure it continues to meet the needs of the local community. Working in line with Mind BLMK values, you will monitor performance and drive service improvement, promote the service across the area, and build strong partnerships with local organisations, community groups, and key stakeholders.

You will oversee referrals into the service, lead on the assessment of more complex cases to determine suitability, and ensure the delivery of high-quality, person-centred support. You will also provide day to day leadership and supervision to the staff, volunteers, and student team, while maintaining responsibility for the health, safety, and management of the Luton Wellbeing Centre and its facilities.

Service Delivery Includes

Operate a service and ensure outcomes which supports individuals to deescalate crisis and develop strategies for recovery and increased wellbeing, in line with Mind BLMKs Recovery Model and contract requirements and Key Performance Indicators (KPI’s).

Work with the Operational Services Manager to review, design and implement changes to service delivery and working models, ensuring the service meets the needs of the local community, identifying solutions to gaps in provision and seek opportunities to grow the service and maximise the use of the centre premises.

Contribute to the development of the Luton service plan in line with both Mind BLMK priorities and the wider Luton Mental Health Plan and 2040 vision.

Entitlements/benefits:

• 25 days annual leave plus bank holidays (pro rata where applicable)
• Health Plan with a wide range of wellbeing benefits
• NEST Pension Scheme (3% employer contribution and 5% employee contribution)
• Access to ongoing learning and development opportunities, including in-house and external training
• Flexible working opportunities in line with organisational policy
• Supportive and inclusive working environment
• Disability Confident Employer

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closing date: Friday 26th June at 5:00 pm
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Other roles you may have experience of could include: Mental Health Service Manager, Wellbeing Manager, Community Services Manager, Recovery Service Manager, Mental Health Team Leader, Service Delivery Manager, Community Support Manager, Operations Manager, Wellbeing Centre Manager or Mental Health Project Manager.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are proud to be an inclusive employer and actively promote equality, diversity and fairness. We welcome applications from everyone regardless of background or circumstances.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Role: Repairs and Compliance Manager
Location: Hybrid working with a minimum 2 days per week in Thame (Oxfordshire) or Leicester (Leicestershire)
Salary: £45,000.00 per annum
Hours: 37.5 per week
Contract: Permanent
Reports to: Head of Housing and Property
 
Delivering safe, compliant properties
As Repairs and Compliance Manager, you will help keep our homes, offices, and supported living environments safe, well maintained, and fully compliant. You will oversee responsive repairs, void works, planned maintenance, and landlord compliance across Affinity Trust’s property portfolio.

You will work with contractors, operational teams, landlords, and stakeholders to ensure repairs are completed efficiently, compliance standards are met, and services keep improving. This is a varied role where you can make a real impact.

What you will do

• Oversee repairs, voids, and planned maintenance across the property portfolio.
• Ensure landlord compliance and health and safety requirements are met and accurately recorded.
• Carry out site inspections and monitor contractor performance and quality.
• Manage contractor relationships and drive service improvements.
• Support the maintenance and management of Affinity Trust offices.
• Improve systems and processes to deliver efficient, value-for-money services.
• Provide property and compliance support to operational teams and third-party landlord arrangements.
• Support planned maintenance programmes and respond to tenant feedback in line with our values.

What we are looking for

• Experience in repairs, maintenance, or compliance services.
• Knowledge of landlord compliance and property health and safety requirements.
• Strong contractor and stakeholder management skills.
• Excellent organisation and problem-solving skills.
• Confidence managing competing priorities and working across teams.
• Strong IT skills and experience using property or compliance systems.

How You’ll Make an Impact
In this role, you’ll make a real impact by ensuring the people we support live in safe, compliant, and well-maintained environments that enable them to thrive.

About the role:

At Camden Young Person’s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most.

You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You’ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe.

This is also a role about connection. You’ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you’ll help build a service where night and day support feels joined up, purposeful and ambitious for young people’s futures.

About you:

• You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate.
• You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting.
• You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement.
• You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work.
• You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 31st May at midnight

Interview date: Sunday 14th June in person at a Young Person's Service

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

Are you an experienced care leader passionate about making a difference to the lives of autistic young adults?

St John's College is looking for a dedicated and compassionate Registered Care Manager to lead our residential provision across two houses, supporting autistic young adults with learning disabilities to thrive, develop independence and achieve positive outcomes.

This is an exciting opportunity to join a passionate and supportive team within Ambitious about Autism, where you will play a key role in shaping high-quality, person-centred residential care.

About the Role

As Registered Care Manager, you will provide strong leadership to residential teams, ensuring services are safe, nurturing and compliant with CQC standards. You will oversee the day-to-day management of the residential provision, support staff development and drive continuous improvement across the service.

You will work closely with families, colleagues and multi-disciplinary professionals to ensure young adults receive outstanding care and support.

About You

We are looking for someone who:

• Has experience managing residential care services
• Has extensive experience supporting autistic young adults with learning disabilities
• Has strong knowledge of CQC regulations and quality standards
• Can lead, motivate and develop teams effectively
• Is organised, resilient and passionate about delivering high-quality care
• Holds a Level 5 Diploma in Leadership for Health and Social Care (or equivalent)

Why Join Us?

At Ambitious about Autism, you will be part of an organisation committed to creating opportunities, improving outcomes and supporting autistic children and young people to lead fulfilling lives.

This is a rewarding opportunity to make a genuine impact while working within a collaborative and values-driven environment.

Recruitment Timeline

Closing date: Monday 15 June 2026
Application outcome: Tuesday 16 June 2026
Interview date: Wednesday 24 June 2026

Interviews will take place onsite at the residential houses / St John's College.

We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.

This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.

You will:

• Lead and develop staff to deliver safe, respectful and outcome-focused support
• Ensure services are fully compliant with CQC expectations
• Promote independence, choice and meaningful daily activity
• Build a positive, stable and well-performing team culture
• Continue to develop services in line with individual needs and organisational standards

At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.

About You

We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.

You will:

• Have experience managing or developing supported living services
• Be confident leading teams and maintaining high standards of care and compliance
• Have good knowledge of:
  • CQC regulations and expectations
  • The Mental Capacity Act (2005) and DoLS
• Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care

You will also:

• Lead by example and take ownership of your services
• Build strong relationships with staff, service users and families
• Focus on outcomes and independence, not just processes

About PLUS

PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.

We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.

Benefits

• 33 days annual leave (including bank holidays)
• Pension scheme
• Employee Assistance Programme
• A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
• Modern digital systems that streamline administration and support high-quality care delivery

We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.

This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.

You will:

• Lead and develop staff to deliver safe, respectful and outcome-focused support
• Ensure services are fully compliant with CQC expectations
• Promote independence, choice and meaningful daily activity
• Build a positive, stable and well-performing team culture
• Continue to develop services in line with individual needs and organisational standards

At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.

About You

We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.

You will:

• Have experience managing or developing supported living services
• Be confident leading teams and maintaining high standards of care and compliance
• Have good knowledge of:
  • CQC regulations and expectations
  • The Mental Capacity Act (2005) and DoLS
• Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care

You will also:

• Lead by example and take ownership of your services
• Build strong relationships with staff, service users and families
• Focus on outcomes and independence, not just processes

About PLUS

PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.

We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.

Benefits

• 33 days annual leave (including bank holidays)
• Pension scheme
• Employee Assistance Programme
• A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
• Modern digital systems that streamline administration and support high-quality care delivery

This is an exciting opportunity to join RCR Learning as our Digital Learning Production Scheduler, playing a central role in delivering high quality digital learning experiences for clinical radiologists and clinical oncologists across the globe.

We are building a world class digital learning library that supports doctors at every stage of their careers strengthening professional development, improving clinical practice, and ultimately enhancing patient care.

To help us achieve this, we’re looking for a proactive and detail driven production specialist who can bring clarity, structure and momentum to our digital learning production workflows. As our Digital Learning Production Scheduler, you will own the end to end production lifecycle of multiple digital learning resources: from scoping and scheduling through design, development, quality assurance and release.

What you’ll be doing

• Plan, track and coordinate digital learning production across multiple projects
• Keep schedules and trackers up to date, ensuring everyone has a clear view of deadlines, dependencies and risks
• Work closely with our Learning Designers, Digital Content Developers, SMEs and Project Leads to keep delivery on track
• Maintain strong production processes — intake, prioritisation, reviews, approvals and release
• Proactively identify risks, bottlenecks and slippage, working with the Digital Learning Manager and Digital Learning Project Manager to keep projects moving
• Support rigorous quality assurance, version control and release management
• Contribute to continuous improvement of processes, documentation and production standards

This is a hands on, highly collaborative role at the heart of our digital learning operation.

What you bring

• Proven experience coordinating digital learning or e learning production, from planning to release
• Confidence managing multiple concurrent workflows with clarity and composure
• Strong organisational and scheduling skills — you love a good tracker!
• Experience supporting QA processes, media checks and issue tracking
• Excellent communication skills and the ability to work smoothly with a wide range of stakeholders included external contributors and SMEs
• A highly detail oriented approach and commitment to maintaining consistent standards
• Confidence using project management and collaboration tools such as Asana, Jira, Teams or SharePoint

Experience with SCORM/xAPI standards, accessibility (WCAG), and working with freelancers or external suppliers is desirable, but not essential.

At RCR Learning, you’ll be part of a dynamic, supportive team designing innovative learning solutions that genuinely make a difference to clinical practice. You’ll help ensure that every course we deliver is high quality, accessible and impactful — contributing to better training for doctors and better outcomes for patients.
If you’re passionate about structure, quality and delivering meaningful digital learning, we’d love to hear from you.

Why join us 

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards