Part time permanent post, 18.5 hours per week

Working days – Tuesday (including evening), Wednesday and Saturday morning

With flexibility for additional overtime opportunities

Based in our offices in Reading, or London, with home working options

Salary in the range of £11,269 to £12,521 part time pro-rata per annum (Full time equivalent range £22,537 to £25,041 per annum)

If working from London, an additional location allowance of £1,650 per annum will be applied

Parents and Children Together (PACT) is an independent adoption charity and family support provider which helps hundreds of families every year through outstanding adoption services and therapeutic support and community projects across London and the South of England.

Our Adoption Services team recruit, prepare, approve and support adoptive parents for children in care.  We’re looking for an Enquiries Officer to join our team who operate our frontline enquiry service providing information and advice.

If you have outstanding customer service skills, are competent in the use of Microsoft Office packages, are accurate in the use of database systems and can demonstrate effective listening skills whilst developing your knowledge and understanding of our adoption enquiries, then we would like to hear from you.

To join our inspirational organisation where you can make a real difference, please visit our website for further information, a job description and anapplication form.

Closing date for applications is 9am on Monday 13 December 2021.

Interviews will take place on Wednesday 22 December 2021.

Please note that we may close this advertisement earlier than stated should we receive a high volume of suitable applications.  Please do not submit your CV, only completed application forms will be accepted.  No agencies please.

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds.  We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period. All opportunities are based in the UK.

Care Team Member

Responsible to: Care Team Leader

Hours of Work: According to individual contract, with a requirement to work some unsocial hours as needed including evenings, weekends and nights

Place of Work: Martin House and in the Community

Overall Purpose of Role:

To create and support a homely and welcoming environment in which families feel safe nurtured and rested. Provide care (physical, emotional, spiritual and social) to the affected child and their family. To work flexibly both within Martin House and the community

Tasks and duties:

1. To contribute positively to the creation and help sustain the welcoming community environment, and to establish good communication.
2. To provide total holistic care to the poorly child, including activities such as play and recreation as well as attending to the child’s physical and emotional needs.
3. To hold each member of the team in positive regard and to foster a culture of respect and consideration between all staff.
4. To work flexibly alongside families respecting the child routine of care.
5. To ensure that care routines and practice are documented accurately and clearly communicated.
6. To participate equally with other care team members in general household activities to facilitate the smooth running and family feel of Martin House.
7. To ensure accurate and contemporaneous record adhering to standards of confidentiality at all times.
8. To work closely with the Care Team Leader on each shift and inform them of any issues that need resolving.

Health & safety:

1. To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
2. To report all accidents incidents and untoward incidents to a Deputy Director of Care and Clinical Services.
3. To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development:

1. To adopt a positive and reflective approach to personal and professional development.
2. To participate constructively in a yearly annual appraisal.
3. To undertake core competencies for clinical skills and specific training and to remain updated.
4. To work in conjunction with the education co-ordinators to develop your practice and care for the children.
5. To work contracted hours including unsocial hours as required, weekends. evenings and nights.

All Martin House Employees are expected to:

1. Uphold the values of Martin House and behave in a professional manner at all times.
2. Value equality and diversity and comply with relevant equality legislation.
3. Attend 1:1s with line manager, team meetings and annual appraisals.
4. Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
5. Take responsibility for one’s own personal development.
6. Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
7. Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
8. Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
9. Comply with information governance requirements and maintain confidentiality at all times, as required.
10. Work within all Martin House policies and procedures.
11. Communicate a positive image of Martin House and protect its reputation.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Care team members may be required to drive a Martin House pool car.  These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them. Because of this team members may be expected to accept a different or unusual task or role.

In order to provide a good standard of care at all times, all care team members will work a variety of shifts, including night duty, weekends and bank holidays

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check.

Equality Statement:

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Supporter Services Assistant 

Permanent 

Salary: £20,000 - £23,000 per annum

Full time – 37.5 hours a week 

London N1 

Closing date: 5pm, Monday 6th December 2021

Interviews: w/c 13th December 2021

An exciting opportunity for a Supporter Services Assistant has arisen at World Cancer Research Fund (WCRF). 

World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.

We are looking for an experienced and enthusiastic individual with excellent communication and organisational skills, along with practical experience in dealing with telephone enquiries and making outbound calls. You will also need to be proficient at data administration.

The role will include building strong relationships with WCRF’s supporters and the general public to enhance the charity’s reputation and encourage future support.

The successful candidate will work as part of our friendly Supporter Services Team, which sits within the larger Fundraising team.The successful applicant will ultimately contribute to World Cancer Research Fund’s goal of preventing and surviving cancer. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

Support Worker / Care Assistant (Children's Disability Services)

Long Stratton, Norwich

£19,634 to £19,986 per annum

Permanent / Full Time

38 hours per week

 

Have you always felt you wanted to do something different? Make a difference and help change a young person’s life?

Our client has a tremendous record for providing a nurturing, stable home environment for their Young People and supporting them through to adulthood. They are pleased to announce an exciting opportunity for an individual to join one of their established children’s homes, which helps support Young People with disabilities based in Long Stratton, Norfolk.

They need someone with a caring and calm approach to help support and nurture the children living within the children’s home. You will need to be warm, considerate, and resilient as sometimes the children can present complex emotional and behavioural needs.

They are committed to opening the door to brighter tomorrows for Looked after Children. They are passionate about providing the highest level of care to their Young People. At the heart of what they do is the ethos that children and young people feel safe, protected, and loved.

The ability to work on a rota basis will be essential as the role will include evening and weekend work along with sleep in’s. All shifts will be agreed in advance with the Line Manager.

Qualifications

Candidates must have a relevant Level 3 Children and Young People’s Workforce Diploma or equivalent, or be prepared to complete one within two years of appointment (this time frame may differ if you have worked within the care industry previously and not yet completed a Level 3 relevant qualification).

They pride themselves on being an inclusive and supportive employer and recognise that working in care, although incredibly rewarding, is not without its challenges. Therefore, they want you to feel appreciated for the life changing work you are doing.

You will receive comprehensive training, free meals while on duty, have excellent career progression opportunities and be working in a warm and welcoming work environment – amongst many other things.

Essential Information

Salary: The current full time salary scale for this position is £19,634 to £19,986 per annum, depending on qualifications (maximum job rate potential is £20,736 which is performance related). 

Sleep-ins: £55.00 paid per sleep-in duty in addition to above salary. On average 6 – 8 sleep-ins per month are required as part of hours that are allocated on a rota basis. 

Interview Date:  They will interview as suitable candidates apply. This means the role may close at short notice and without prior warning.

Interviews:  The first interview will be a Safe Care/ Warner style interview. If successful after the first interview, candidates will then be expected to attend a formal interview.

Please note, all invites to interview will be sent via email. Please regularly check your emails, including any spam folders, for further communication from them. Failure to attend an interview may result in your application being withdrawn

To comply with the Immigration Asylum & Nationality Act 2006 and additional amendments, and UK Border Agency (UKBA) requirements, all prospective employees will be asked to supply evidence of eligibility to work in the UK. They will ask to see and take a copy of an appropriate official document as set out in the UKBA guidelines. Do not send anything now, further information will be sent to you should you be invited to interview.

They are committed to equality of opportunity. Your current immigration status will not be taken into account when assessing your application against the selection criteria for the post.  They welcome and encourage applications from people of all backgrounds.

Do you have a passion for good customer service?

The Supporter Care team at Alzheimer’s Research UK is the first point of contact in the charity for supporters, potential donors and members of the public.

The team is part of Marketing, Data and Insight team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care in order to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.

We are looking for an outgoing and enthusiastic Supporter Care Executive to join our Supporter Care team, carrying out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100  Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Opening and batching incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

Essential skills and experience:

• Experience of working in a customer facing role and handling complaints and queries
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner and written communication skills
• Ability to work with a high level of accuracy
• Good organisational skills and the ability to prioritise workload
• Professional and hard-working team player
• Outgoing, enthusiastic, confident and able to remain calm under pressure

Please note that the official job title for the successful candidate will be Supporter Care Executive.

Location: Granta Park, Nr Cambridge with flexibility to work from home

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is 12 December 2021, with interviews to be held 16 & 17 December 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

The Senior Support Services Manager leads our highly successful Support Services team. The team run our frontline support services which provide direct support to over 7,800 women and people with a cervix this year alone. We are looking for a motivated, person-centred individual with strong line management experience, an eye for innovation and adept at problem-solving.

You will have overall responsibility for all of our support services, including our Helpline and adjoined email service, Ask the Expert service, 1:1 service for those affected by cervical cancer, support events and Forum. In this role you will ensure that our support is as effective and efficient as possible, delivering the very best for those who need us from first cervical screening to living beyond cancer. The ideal candidate will be constantly looking for ways to improve our existing services, as well as identifying gaps in the services available both internally and externally. Above all you will be passionate about the work and ambition of Jo’s Cervical Cancer Trust and share, and demonstrate our values, in all you do.

As well as having responsibility for the team, (5) you will also develop and maintain relationships with a range of other stakeholders including clinicians and health care professionals, service providers, volunteers and our community. The post holder will also be expected to contribute to the development of our strategic plans for the future of both the department and the wider organisation, as well as overseeing the department’s budget. 

The ideal candidate will be a self-motivator who can work effectively independently, and in leading a team. With an empathetic nature, they will be approachable with strong project management skills and excellent attention to detail.

Closing date: 30th December 2021

Virtual Interview date: 1st interview10th January / 2nd interview 13th January

To apply for this role please send a CV and a covering letter explaining why you are suitable for the role and why you would like to work at Jo's  Cervical Cancer Trust to Debbie Shipley, Senior Support Services Manager

Applications without a covering letter will not be considered.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 37 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

IRW is currently recruiting for the position of ‘Orphans and Donor Care Officer' to join its dynamic Network & Resource Development Department. The purpose of the role is to provide comprehensive administrative support to the Islamic Relief Partner Development team focusing on Orphan Sponsorship and Donor Care responsibilities. To establish and maintain effective communication with all members of the team and other functions of IRW where relevant. Provide administrative support to Orphan Sponsorship from global donors and to help ensure that all donor queries are dealt with in a prompt and positive manner. To maintain Partner Development’s infrastructure, facilities and services to provide suitable work environment. To ensure Partner Development’s financial accountability, transparency and accuracy through participating in well designed and implemented systems, policies and procedures.

The successful candidate must have or be:

• Strong organisational skills and attention to detail; ability to organise; prioritise and work efficiently under pressure and subject to changing priorities; proven experience in meeting deadlines
• Excellent communication and interpersonal skills 
• Excellent levels of computer literacy
• Strong ability to work off of own initiative as well as be a team player
• Experience in managing multiple projects at the same time
• Experience in CRM management
• Experience in customer relations
• Considerable experience in general administration and customer service

Desirable:

• A professional or academic qualification in a Business Administration or International Development
• Working knowledge of a second language (e.g. Arabic/ Urdu/ Spanish/ Norwegian)
• Experience in working with volunteers
• Experience for working in non-profit organisation
• Experience in working for International Aid Organisation

If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 24/01/2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• criminal records check
• receipt of satisfactory references

Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

We have rewarding opportunities available for Female Recovery Navigators to join our teams based in Bristol. You will join us on permanent basis, working on a rota system and in return, you will receive a competitive salary of £21,301 – £23,284 (pro rata for part-time staff) per annum and benefits.

We have the following positions available:

1. Recovery Navigator – 30 hours (South Team; based at Petherton Resource Centre)
2. Recovery Navigator – 18.75 hours (South Team; based at Petherton Resource Centre)
3. Recovery Navigator – 18.75 hours (North Team: based at the Greenway Centre)

(Please state which position you are applying for on your application form)

Missing Link provides practical advice and support to individuals to allow them to maintain a rich and meaningful life. The aim is to deliver recovery and wellbeing opportunities for people with mental health and other support needs to achieve their hopes and ambitions.

In return for joining us, we will offer you:

• Up to 30 days annual leave (depending on length of service)
• 3 extra holidays including International Women’s Day
• Excellent development and training opportunities
• Employer pension contribution (minimum 5% of your gross salary)
• Mindful Employer Plus Scheme
• Cycle to Work Scheme
• Long Service Awards
• Wellness Awards
• Staff Recognition Awards

About the role:

As our Recovery Navigator, you will work collaboratively together with the service user (you will support female and male clients) and mental health professionals to navigate and coordinate services (both social and clinical interventions), connecting into community resources, building resilience and improving wellbeing.  Work within a recovery and psychologically informed approach, taking a holistic view to support people’s recovery to live fulfilling lives. Ensure that services are tailored to individual’s cultural and social needs.

Key duties and responsibilities of our Recovery Navigator:

• Build trusting and collaborative relationship with the service user (male and female)
• Co produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice
• Case manage and co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in service user’s support in order to deliver the support package
• Work closely with colleagues with the service and build strong partnership working with other agencies such as Health and Social Care, Voluntary and Community Service. Support/ facilitate service users to access services
• Provide specialist support to women using the service and advice and guidance to other team members regarding women’s mental health issues
• Provide specialist support and screening regarding domestic abuse/sexual violence and provide advice and guidance to the team on pathways into DVA and sexual violence services
• Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives
• Manage caseload (male and female), documentation and time effectively, ensuring up to date and clear record keeping in line with BMH policies, making best use of supervision, training and staff development. Ensuring up to date and clear record keeping in line with policies
• Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individual’s recovery

What we are looking for in our ideal Female Recovery Navigator:

• Numeracy and literacy to GCSE level/NVQ 2 or equivalent
• IT skills including ability to produce various documents in Word, and use of email and internet
• Proven knowledge of support needs of people with mental health needs
• Proven knowledge of equal opportunities issues
• Proven knowledge of health and safety issues, especially those relevant to mental health
• Proven knowledge of safeguarding policies and procedures relating to adults and children and young people
• Knowledge and understanding of the particular needs of working with vulnerable women and men
• Significant experience working with people with mental health needs, or people with complex needs
• Proven experience of carrying out needs and/or risk assessments and the support planning process
• Hold a full driving licence and have access to appropriate motorised vehicle 

How to apply:

Please download the application pack from our website and complete the application form. Please submit your application by 9am, Monday 13th December 2021. Please do not send CVs. Interviews will be held week commencing 13th December 2021.

About Clear Voice:

Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We are currently looking for two Part-Time Administrative Assistants to join our team on a Permanent Contract. The post holder will be required to work between the hours of 11am and 3pm.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

The Role

The scope of this role is to provide high quality and timely administrative support to Clear Voice Interpreting Services. The post holder will be required to adopt a pro-active approach towards implementing and maintaining local Clear Voice processes in line with any updated requirements. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Senior Coordinators on a day-to-day basis and the Clear Voice Director overall. This will include:

​• assisting with queries requiring translation or interpretation services
• Connecting calls to interpreters
• the daily management of our busy shared email inboxes
• allocating emails to the appropriate person to deal with
• being the first port of call for our clients, interpreters, and other stakeholders
• providing professional administrative support to the Head of Operations, the Senior coordinators, and the rest of the team
• working effectively within a team and individually

The post holder will work consistently to ensure the continuous development of the Clear Voice admin functions; he/she will ensure that administrative processes, procedures, and customer care are efficient, professional, and consistent at all times. The post holder is expected to contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives at all times.

Duties and responsibilities

• Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace

• Effectively triage emails and calls to the relevant departments

• Respond to all stakeholders’ requests in a timely, professional and accurate manner

• Form and maintain positive working relationships with current clients and partners

• Maintain a robust CRM system and database of all interpreters who are registered with the service and Clear Voice customer records

• Maintain the robust and timely recording of processes and meetings

• Support the team with the day-to-day administrative needs of a busy service

• Support the Head of Operations with compiling reports and statistical information as required

• To support and always demonstrate the vision and values of our organisation

• Follow all policies of Migrant Help, as the parent organisation to Clear Voice

• Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency

Migrant Help and Clear Voice are committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

Job Title: IT and AMS Assistant

Reports to: IT Manager 

Line reports: None

Contract terms: Permanent, 35 hours per week 

Are you a dedicated, approachable, and methodical person with a strong interest in IT, membership organisations and delivering a great service? We’re looking for someone to help with our membership system and IT more widely while we develop a range of new systems and services to improve what we do for our members and others with an interest in ophthalmology.

About The Royal College of Ophthalmologists

The Royal College of Ophthalmologists (RCOphth) is the only professional body for medically qualified eye doctors, who specialise in the prevention, treatment and management of eye disease, including surgery to optimise care for all patients. Ophthalmologists are at the forefront of eye health services because of their extensive training and experience in the area.

As an independent charity with over 4,000 members worldwide, we pride ourselves on providing impartial and clinically based evidence, putting patient care and safety at the heart of everything we do. Our strategy and areas of work are developed by our Trustees, Council and committees, who are supported by a staff of 35 employees. The College is currently trialling a hybrid working policy, a mix of working remotely and working in the College building in Euston, London. A review of this policy is due to take place in January 2022.

We are not a regulatory body, but we work collaboratively with government, health departments, charities and eye health organisations to develop recommendations and support improvements in the co-ordination and management of hospital eye care, both nationally and regionally.

Finance and Operations Department

The Finance and Operations Department provides vital services and support to the College to enable it to carry out work on behalf of its members. The department includes Finance, HR, Facilities, Membership and IT. As the IT and AMS Assistant you will be responsible for both planned work managing the data in the various systems and other requests when you may be called upon to resolve technical issues quickly so people can get on with their day.

Association Management System (AMS)

Membership processes and member information are managed using software called iMIS, which is also used to manage non-member contact information, enable event and exam registration and send email communications, amongst other things. As such is it central to our work. Previous experience using iMIS is desirable but not essential as training will be provided.

Main Areas of Work and Responsibility

On occasions it may be necessary to start in the office by 0830 or finish later, usually by 1930 (which would normally be remote), to support seminars or other events. You will work closely with the IT Manager, Facilities Manager and events colleagues to both help prepare for courses and seminars in advance and to deal with any IT/AV issues which occur on the day. Where part of an event is livestreamed to an external audience, you might monitor the feed or assist the presenters to ensure everything runs smoothly for those not in the room too.

You will support staff in using our various systems, whether it’s helping extract the data they need, double checking events have been configured properly or investigating any other issues. The IT and AMS Assistant is expected to work largely unsupervised, organising their own time in dealing with incoming requests and planned work, with encouragement to ask for guidance from the IT Manager, or take part in relevant, provided, (primarily online) training to develop their skills.

You will have responsibility for ensuring data updates from external bodies such as the NHS and GMC are regularly obtained and uploaded to iMIS, setup any other new organisations required, de-duplicate contact records and assist other colleagues such as the Membership Co-ordinator at busy times to help maintain the quality of the data we hold. You will also get involved with other projects which intersect with IT as they develop.

Other

• Participate in activities and processes aimed at developing the performance, skills and knowledge of all department members as aligned to the achievement of the strategic aims of the RCOphth.
• Any other duties as required that will be both reasonable and within your capabilities.
• Always ensure that you take care of your health and safety and that of others, by complying with health and safety obligations.

Key Working Relationships

• Staff Colleagues
• Suppliers/ Sub-contractors
• College Members and Officers
• Non-Members (typically for help with booking exams or events)

Scope and Accountability

Financial: Not applicable 

Other resources: 

• Responsible for maintaining user and data permissions
• Responsible for ensuring we store accurate data

People management: Not applicable 

Legal, regulatory and compliance responsibility:

• Compliance with the organisation’s data protection and privacy policies
• Compliance with organisation’s employment policies along with employment legislation
• Compliance with health and safety procedures, including prompt reporting of any defects, risks or potential hazards
• Compliance with organisational brand guidelines

Person Specification

You must have knowledge of a variety of common IT hardware and software, including the ability to connect a desktop or laptop system to external displays and other peripherals. Ideally you will have experience of providing IT support in-person and remotely.

You will have experience of using the main Microsoft applications including Word, Excel, Outlook and PowerPoint and be able to search for help on any areas you’re not familiar with.

You will need to be approachable, able to communicate effectively with non-technical people so they’re willing to ask you for help, however simple or technical the problem. As part of this, you may need to produce written notes and other guidance to track what has happened and help with similar issues in the future.

You should have the ability to work methodically and accurately, to prioritise your workload between conflicting demands and know how and when to ask for help should you need it.

You must understand the importance of data protection and keeping information securely.

You should be committed to your own continuing professional development.

It may help if you’re not too squeamish as you may occasionally find yourself watching videos of eye surgery.

Interviews for this role will be held in person at our office. You will be asked to carry out:
• a short practical IT task which will be observed and you may be helped if necessary
• a short, untimed, computer-based test (tasks may include answering an email and some data manipulation in Excel)
• a panel interview with the IT Manger and up to two other staff member(s).

Our Space (Staffs) Ltd is seeking an Assistant Service Manager with a proven management background to assist in the development of our Charity that provides unique social opportunities for children and adults with disabilities and their families.

The role will see the successful candidate supporting our Service Manager in the management of current provision and taking an active role in the development of existing and new services, based at our specialist premises in Newcastle-under-Lyme.

The successful candidate will:

• Be able to work closely with Trustees, the staff team, member families and professionals
• Be able to lead on initiatives that will engage many more people with the services our charity can offer
• Have experience working with children and adults with disabilities and their families
• Have a proven track record of project delivery, ideally within the voluntary or charity sector
• Have experience of the recruitment and training of volunteers

If you are passionate and self-motivated with experience of working with both children and adults with disabilities and their families, we would like to hear from you.

BANK CARE & SUPPORT WORKERS

FROM £10.00 PER HOUR

We can offer you the career in care you’ve been looking for, flexibility to work early or late shifts whenever they suit you!

With excellent staff benefits and the opportunity to pursue recognised Adult and Child Care qualifications - join St Elizabeth’s Bank and see where a career in care could take you.

About our Bank

We are currently seeking compassionate, caring and committed individuals to join our Bank to provide care and support to our residents and learners in our Adult Home, Children’s Home and Supported Living service. You will assist our children, young people and adults with various aspects of their day-to-day lives, including personal care, leisure activities, domestic duties, administering prescribed medication alongside developing life skills whilst promoting independence.

About You

You don’t need experience in care to join us but you do need to be dedicated, motivated, caring and passionate about people. We care more about you sharing and demonstrating our values and commitment to enable our residents to live their lives as independently as possible in our well-equipped on-site bungalows.

If you do share our values and care, we want to hear from you!

We will give you all the training and support you need, such as helping you achieve fully funded qualifications in Adult Care or Residential Child Care (RQF 2 & RQF 3). You will be supported by St Elizabeth’s to make a difference by not only providing personal care to the people we support, but assisting them to take part in a wide range of activities, including arts and crafts, swimming and gardening as a form of therapy.

Through our bank scheme, shifts (7:15am– 2:45pm and 2:15pm – 9:45pm) are offered according to service needs. Bank scheme members are free to take up or decline each shift offered. Please be aware that there are no guaranteed hours of work as a bank employee.

St Elizabeth’s

St Elizabeth’s is situated in 68 acres of Hertfordshire countryside between Harlow and Bishop’s Stortford. We support people with Epilepsy and other complex needs in our Children’s Homes, School, College, Residential Homes with Nursing and Day Centre.

Our Benefits

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:

- Competitive salaries
- Generous holiday entitlement
- 20% uplift on your salary for working overtime on a Saturday & Sunday for allocated roles
- Fully paid for DBS
- Life assurance (2x annual salary)
- Opportunity to pursue recognised qualifications of your own
- Free on-site parking
- High street retail/leisure discounts
- Discounted gym membership
- Recommend a friend payment of £1000! (T&Cs apply)
- Confidential employee assistance programme
- Contributory pension scheme
- Comprehensive development plans designed for you
- On-site accommodation for £200 per month
- Subsidised staff transport service from Bishops Stortford, Harlow, Sawbridgeworth, Hertford and Ware

How can you find out more?

To apply, please submit an up to date CV and application form via our website.

All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. Salary is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close this advert if we receive sufficient applications ahead of the deadline.

St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant(s) will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. St Elizabeth’s is proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming applications from across the community.

Registered Charity 1176777

Ref: 104 454

Support Worker / Care Assistant - Youth / Young People

Norwich, Norfolk

£19,634 - £19,986 per annum with a maximum job rate of £20,736 PLUS up to £3,000 - £4,000 additional earnings from sleep in allowance PLUS the opportunity to do overtime (please note: this can vary). 

Contract Type: Permanent / Full Time

Hours: 38 hours per week (please see further details below)

Are you looking for an opportunity to make a difference in children and young people’s lives? Our client is recruiting for someone like you.

Being a support worker in a children’s home means never 2 days are the same, they can offer you a diverse, challenging and fun role. A day may consist of going to the movies, maybe a swim at the local pool or even a bit of roller coaster action, you may be supporting a young person with their school work or baking cookies together, the list is endless. Their aim is to help children understand the impact of their pasts and corresponding behaviours and feelings, through building strong trusting relationships.

ABOUT YOU

They need people who work as part of a team – are able to reflect on what has gone well, what could be improved and create solutions together. Do you like being hands on and providing support directly to young people? Are you patient and resilient? Are you keen to learn and develop your skills?  If this sounds like you then they would love you to apply for this exciting role.

Previous employment history may include; Support Worker, Youth Worker, Project Worker, Personal Assistant, Teaching Assistant, Care Worker, Care Assistant, Carer.

ABOUT THEM

Our client loves delivering amazing services for children and young people.  Their team is committed to providing care, support, and a brighter future for the children, young people, and families who need them, for as long as they need them. As an innovator in transition support for young people leaving care, they also have children’s homes across East Anglia, a centre for families in crisis, a family centre, a fostering agency and services for children with disabilities and their families. Their work allows members of their community to look to the future with hope.

ABOUT THE ROLE

Following the need to increase the size of one of their teams, they are recruiting to these newly created posts for one of their Children’s Homes in Norwich.  The Children’s Home offers a solo provision for young people with complex behavioural needs.  This is a great opportunity to start and/or grow your career in social care, you will get lots of training and support and be able to earn significantly above the basic salary with sleep in’s (which will be part of your shift pattern) and overtime.

They are proud of the fact that they are a supportive employer who rewards you for your hard work and involvement in their life-changing charity. There are multiple benefits of this role, such as:

•Good holiday allowance

•A brilliant opportunity to advance yourself professionally

•Access to a wealth of training opportunities

•A range of employee benefits

•A warm and welcoming work environment

•The opportunity to study for your Level 3 Diploma

Closing Date:  21/11/2021. They reserve the right to close the vacancy early and without prior notice.

Interview Date:  They will interview suitable candidates as they apply. This means the role may close at short notice and without prior warning

Interviews:  The first interview will be a Safe Care/ Warner style interview. If successful after the first interview, candidates will then be expected to attend a formal interview.

Please note, all invites to interview will be sent via email. Please regularly check your emails, including any spam folders, for further communication from them. Failure to attend an interview may result in your application being withdrawn

To comply with the Immigration Asylum & Nationality Act 2006 and additional amendments, and UK Border Agency (UKBA) requirements, all prospective employees will be asked to supply evidence of eligibility to work in the UK. They will ask to see and take a copy of an appropriate official document as set out in the UKBA guidelines. Do not send anything now, further information will be sent to you should you be invited to interview.

They are committed to equality of opportunity. Your current immigration status will not be taken into account when assessing your application against the selection criteria for the post.  They welcome and encourage applications from people of all backgrounds.

Action Homeless are committed to ending the cycle of homeless and ensuring everyone has a decent and safe place to call home. Our mission is to ensure that no one has to sleep rough on the street in our City. We are passionate about ending street homelessness, and empowering people to achieve higher living standards and quality of life. 

We are looking for people with experience of working with vulnerable adults and providing housing related support, as well having experience of managing a small staff team.  You may already be in the homeless sector, or have experience working with adults in challenging situations and leading teams, and have transferable skills and competencies which we are looking for.

This is an exciting opportunity to join an organisation that is working towards reducing rough sleeping, and ending cycles of homelessness in Leicester, supporting people to access suitable crisis and longer-term accommodation.

As a Service Team Manager you will:

• Be responsible for the day to day management of one of our projects
• Be responsible for a small staff team ensuring they have the necessary support, supervision and training required for their roles
• Be responsible for and the reporting of the projects outcomes
• Liaise with other agencies and ensure the project provides a safe and secure environment
• Need to work flexibly and on occasion unsocial hours as our services operate 365 days a year

To be successful you will need to have:

• An understanding of working with people experiencing homelessness or vulnerable adults and supporting them to access services.
• Experience of working within a housing related support environment and leading a team
• Management experience
• Excellent organisation and time management skills in order to remain strongly outcome focused and meet the projects requires with resources.
• A commitment to working in a challenging environment with the ability to be highly flexible throughout the working day.
• Good communication skills and confidence when representing Action Homeless to external organisations and forming strong working relationships with partners; being able to challenge them when required.
• Strong IT skills with the ability use online recording systems, client management systems, Excel, and Word, using all forms of technology.

While most of your time will be spent working office hours Monday-Friday, the role does require flexibility to include supporting your teams, who will work across the services, as they work on rotas, which include some early morning and late-night shifts, and weekend working. Being able to move across the City quickly and efficiently is essential for this post and a clean drivers’ license would be preferable, due to the locations of our properties on taking part in our on-call and emergency response system out of hours.  

As well as a great working environment, we also offer:

• Support to develop your case working skills and specialist knowledge.
• Extensive training and personal development opportunities
• Employee Pension scheme where Employee contributions are matched by the Employer up to 5%
• Generous benefits such as; annual leave, sick leave, compassionate leave, time off for dependants and death in service benefit.