Are you ready for the next step?

We are looking for a someone to join our established Social Prescribing service who can motivate and empower others.

Working alongside GP practices, Social Prescribers help patients and families connect with health and community services which will make a real difference to their emotional and physical wellbeing, accessing support that will enable them lead more independent, resilient and healthier lives. 

As a team leader, you will support a range of Social Prescribers working across several Primary Care Networks, providing induction, supervision, training and development. You’ll ensure targets and outcomes are met, and share knowledge and resources across the team, and advise on more complex cases. To maintain continuity of the service, you will provide operational cover during staff absence.

It's essential that you can develop and maintain effective relationships and communication with a wide range of senior practitioners, including PCN Clinical Leads and GP’s.

Applicants should have relevant experience of working in social care, health, or the voluntary and community sector relating to working with vulnerable adults. Experience of leading or mentoring staff would be an advantage. You should be confident in using IT, and experience of using databases would be helpful.

This role covers the Medway area, so a car driver is essential.

It’s time to make a difference.  

We offer our employees:

• Inclusive values-based environment
• Competitive remuneration package
• Workplace pension scheme
• Generous annual leave entitlement
• Benenden Health Care
• Death in Service Benefit
• Cycle to Work Scheme
• Employee Supported Volunteering scheme
• Development opportunities
• and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

We have an exciting opportunity for a Team Leader, Triage team - Children & Young people's Services, to join the Pan London Children and Young People's Service, being responsible for managing the Triage team, working 37.5 hours a week, on a fixed term contract until July 2023 (Maternity Leave cover).

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts - Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our Earls Court office with flexibility of hybrid working. The role requires travelling to other VS offices across London.

As a Team Leader for the Triage team - Children & Young people's Service, you will be:

• Managing a team to deliver initial telephone-based support & an effective triage service to those affected by crime
• Responsible for line managing a team including recruitment, performance management & monitoring, support & guidance
• Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice & ensuring compliance with national standards, codes of practice and all legislative requirements
• Assisting with the development and management of Key Performance Indicators, providing statistical information, accurate progress reports and taking appropriate action to address any issues
• Be the point of escalation for complex & sensitive cases, queries & complaints, whilst providing support, advice & guidance to the team
• Managing & monitoring workloads across the team, promoting effective communication channels to ensure best practice

You will need to have the following essential skills:

• Able to recruit, manage & develop an effective team
• Excellent IT skills
• Experience delivering a customer facing service in a setting
• Knowledge of voluntary & statutory agencies, issues facing the voluntary sector & an understanding of relevant professional roles
• Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
• Knowledge and understanding of the importance of confidentiality and safe working practice
• Good communication skills, both verbally & written and ability to demonstrate empathy

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, Trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Tower Hamlets Connect is a new flagship service, which provides people living in Tower Hamlets with free, independent and high-quality information, advice and advocacy on matters relating to health, social welfare, and social care.

Age UK East London is working in partnership with Tower Hamlets council to lead consortium of local voluntary sector organisations to provide:

1. The Tower Hamlets Connect Portal – a public-facing, web-based resource with up to date information about local services, events, citizen rights and benefits;
2. The Tower Hamlets Connect Helpline is a team of Advisors and First Response Officers providing telephone and email support Monday to Friday, 9 -5; and
3. Outreach advice and advocacy support in community hubs and GP surgeries.

In order to ensure maximum accessibility for residents, we also co-ordinate digital inclusion support, stakeholder involvement in service co-production and customer satisfaction reviews.

The Helpline Team Leader is a new post which has been created following a review of the Helpline to strengthen integration between health, social care and community-based services, ensuring residents are provided with the right help as quickly as possible

Job purpose

• Lead an effective, efficient and safe helpline for the residents of Tower Hamlets.
• Day-to-day management and leadership of a team of 4 Helpline Advisors and 3 First Response Officers.
• Be the key day-to-day contact for Tower Hamlets Connect Helpline, liaising effectively with community health and adult social services to ensure well-integrated and safe working practises and efficient and appropriate referral pathways.
• Monitor, develop and review the Tower Hamlets Connect Helpline service, ensuring quality and continuous improvement.

Main tasks

• Support and supervise the Helpline team, ensuring strong team culture and ongoing professional development.
• To oversee and co-ordinate the Helpline rota to provide sufficient cover day-to-day and during annual leave periods.
• To maintain excellent working relationships with professionals across adult social care, health and community providers to develop and deliver appropriate and proportionate skills and knowledge exchange to build and support strong integrated working practises and referral pathways.
• Act as safeguarding lead for the Helpline Team, advising colleagues and liaising with adult social services when required.
• Ensure that all information resources are appropriate, up to date and fit for purpose.
• Conduct routine quality checks on call handling, data entry and case recording across all systems and feed this into supervision and training plans.
• Gather and collate key data sets for service improvement and reporting purposes.
• Represent Tower Hamlets Connect at appropriate meetings, events and consultations as requested.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

Person specification

Experience

• Support and supervise the Helpline team, ensuring strong team culture and ongoing professional development.
• To oversee and co-ordinate the Helpline rota to provide sufficient cover day-to-day and during annual leave periods.
• To maintain excellent working relationships with professionals across adult social care, health and community providers to develop and deliver appropriate and proportionate skills and knowledge exchange to build and support strong integrated working practises and referral pathways.
• Act as safeguarding lead for the Helpline Team, advising colleagues and liaising with adult social services when required.
• Ensure that all information resources are appropriate, up to date and fit for purpose.
• Conduct routine quality checks on call handling, data entry and case recording across all systems and feed this into supervision and training plans.
• Gather and collate key data sets for service improvement and reporting purposes.
• Represent Tower Hamlets Connect at appropriate meetings, events and consultations as requested.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

Knowledge and Understanding

• Excellent understanding of key legislation i.e. Care Act, Mental Health Act and Mental Capacity Act
• Excellent knowledge of both the statutory role and preventative approaches to the safeguarding of vulnerable adults.
• Knowledge of services available to residents and their carers in Tower Hamlets (e.g. through health service, social services, voluntary sector) and the issues affecting them.
• Knowledge of Information Access Standards.
• Understanding of confidentiality policy and practice.
• Understanding of equality and diversity in practice.
• Understanding and commitment to empowering service users and person-centred practices.

Skills/ Attributes

• Excellent IT skills and ability to problem solve across multiple systems.
• Professional and courteous manner
• An open minded and challenging approach to work with the ability to work on own initiative
• Excellent communication skills both written and verbal with the ability to tailor to diverse audiences
• Good planning and organisational skills 
• Flexible, committed and conscientious

Additional requirements

This post is subject to Disclosure and Barring Checks.

PLEASE DOWNLOAD THE APPLICATION PACK TO CHECK THE BENEFITS OFFERED.

Salary: £19,922.33 per annum

Grade: 7- Assistant (£19,000 - £25,000)

Position type: Full time, permanent position.

Responsible to:  Supporter Care and Compliance Manager

Direct reports: None

Location: ShelterBox HQ, Truro, Cornwall. This is an office-based role.

Who are we looking for?

We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.

As part of a growing organisation, we are looking for someone with an interest in fundraising and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.

Main Role & Responsibility to include:

As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience which consistently exceeds expectations, and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts.

Duties will include but not be limited to:

• Delivering the highest quality of supporter engagement through all enquiry channels including inbox, phone calls, social media and post
• Managing the ongoing relationship with supporters as they progress in their ShelterBox journey.
• Championing the supporter voice throughout the organisation via meetings, communications and daily interaction
• Processing and acknowledging all donations that have come in through a range of sources including post, website, standing orders, direct debits and financial reconciliations
• Maintaining accurate gift aid records
• Ensuring supporter records are kept up to date and data entry is accurate, recording all communications on our CRM database
• Producing written correspondence such as bespoke letters and responding to feedback or complaints
• Aiding the Supporter Care Manager and Supporter Care Team Leader in project work that will develop the team’s approach to supporter engagement
• Supporting volunteers within the team
• Occasionally represent the work of ShelterBox at events to members of the public and supporters. 
• Taking an active part in ensuring your own personal development
• Contributing new ideas and continually seeking to improve processes to drive efficiency and improve supporter experience
• As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster
• Undertaking general admin tasks related to supporter communications such as filing, scanning etc.
• Following all policies and procedures at all times and contributing to the review of any policies and procedures as required

General Fundraising

• Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience
• Participate in the day to day work of the organisation – such as reporting, attending team meetings as required, and taking a flexible approach

Recruiting for a Registered Care Manager to join our Mental Health Service in Hackney!

GBP £40,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

The Registered Manager for Felstead Street is responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other managers and Head Of Operations to ensure focussed integration of specialisms across the whole organisation and holding CQC registration for the service

The Registered Manager is required to be registered or willing to undertake registration with the CQC and be responsible for the duties inherent in this.

Key Responsibilities:

* CQC registered or willing to undertake CQC registration to act as the Registered Manager.
* Adhere to CQC standards and reporting procedures.
* Make recommendations for, and update DoLS applications within designated timeframes.
* Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc
* Responsible for maintaining quarterly staff succession plans
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
* Responsible for managing and allocating customers to support staff (casework management)
* Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
* Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
* Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
* Where appropriate to role, carry client group specialism activities, linking in with other managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
* Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
* Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's is accurate and up to date
* Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
* Develop and maintain excellent internal management relationships with all other Look Ahead departments & functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
* Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
* Responsible for managing petty cash for the service in accordance with Look Ahead procedures
* Deliver an out of hours on-call service for region
* Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
* Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Operations Managers
* Ensure that all other Look Ahead policies and procedures are adhered to
* Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arises

Person Specification:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

Please see our website for the full job description.

Recruiting for a Team Leader to join our Young Peoples Service in Ilford.

We are looking for someone to expertly lead our team of Care Co-ordinators across the Vale of Evesham PCN, ensuring effective use of resource and demonstrating exemplary communication skills.

You will be confident within a multi-agency and disciplinary environment, and able to present the Care Coordinator Service to a range of stakeholders, promoting the role, its deliverables, and producing quantitative and qualitative data to demonstrate outcomes of patient care.

You'll be someone who wants to grow and develop services and make a difference to tackling health inequalities, whilst managing and growing a team of Care Coordinators across all the surgeries in the PCN.

More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Care Coordinator Team Lead is a real career opportunity and a chance to support the people in our communities!

Team Leader

Harrogate Young Peoples Pathway

Foundation

Team Leader

NJC 19-23 £25,481- £27,741 per annum

40 hours per week

Permanent

Reference: INSSN768897

Foundation is a provider of housing-related support services to socially excluded groups working with vulnerable and disadvantaged individuals and families.

Our Young Peoples Pathway offers young people the necessary support, advice, and mediation to enable them to stay in their present accommodation. Where it is not possible for someone to remain at home, we have a variety of accommodation options to suit their needs

As our Team Leader you will oversee the day-to-day management of a team of experienced housing support workers, ensuring that both client and staff welfare needs are met. You will also take responsibility for Foundation premises, keeping them safe and well-maintained.

What is essential is that you love what you do. We want you to enjoy coming to work every day and to care about your job, your colleagues and our clients.

Why Join the Team at Foundation?

Here at Foundation, we pride ourselves on looking after our colleagues, as we know our people are the driving force behind our success. You will benefit from:

• Permanent contract, working 40 hours per week
• 25 days annual leave plus bank holidays, rising with length of service
• Two days of paid volunteer leave per annum
• Superb career development opportunities, with paid and tailored training
• Employer contributory pension scheme
• Employee assistance programme

Our Requirements

• Experience of supporting vulnerable people
• Passionate about making a positive difference to people’s lives
• Good interpersonal skills, with the ability to listen and empathise
• Adaptable and creative approach

We aim for our workforce to reflect the diverse and exciting region we serve. We want you to have every opportunity to shine and show us your talents. Please let us know if there is anything we can do to make sure the assessment process works for you.

We encourage you to apply early as your application will be reviewed as soon as it is received and we reserve the right to close this job advert sooner subject to finding a suitable candidate.

If you require any further information about the role, please contact Raman Nicol.

Good Luck!

Closing Date: 03-Jul-2022

Provisional Interview Date: 14-Jul-2022

As Beacon Team Leader, you will be a member of the local management team within the victim service, managing a team of Beacon Support Workers as part of a multi-disciplinary team ensuring the effective delivery of end to end support for victims in line with contractual expectations. You will provide line management support, supervision and guidance to the team in line with Catch22’s policies and procedures.

This Team Leader post will also have some lead tasks in relation to Children and Young People, Hate Crime and Peer Mentoring so experience is welcome in those areas. 

You will ensure that victims receive a high quality service through the effective management of the team’s performance, maintaining organisational and professional standards expected of the victim service. You will ensure that victims’ needs are reviewed and met in line with the key targets and contractual expectations.

You will maintain a close working relationship with police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide a high quality and consistent service. You will provide management oversight of presenting risks and needs ensuring matters are managed and escalated appropriately and actions taken expediently as deemed appropriate to the presenting situation.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

London-wide Services are now recruiting to the Christmas Case Management Team, who work across the Crisis at Christmas services in London and through an outreach-based approach thereafter. We work in a psychologically informed way, supporting guests to access accommodation and services during the Christmas period and into the New Year. We now seek to provide support to more people throughout the year, linking with Skylights and other external organisations and you will be integral to this piece of work. 

About the role

As the Team Leader, you will support the Team Manager to coordinate the engagement and delivery of high-quality coaching and progression activities for homeless and vulnerable adults from the London Christmas project. You will be working within an established team within London-wide Services, who are highly experienced, motivated and supportive. They provide flexible, person-centred support to people who are homeless or at risk of becoming homeless, assisting them to access accommodation and relevant services.

Through establishing internal and external partnerships and advocating where necessary, you will support guests to achieve their outcomes and move away from homelessness. You will hold a small caseload of members and support and advise case managers with their assigned members. You will receive regular supervision, reflective practice, and access to learning and development opportunities. Finally, you will be joining a team seeking to improve the quality of life of people experiencing homelessness in London. 

About You

To be successful in this role you will have experience of delivering or managing high quality information, advice and guidance, understanding the barriers faced by homeless people in accessing housing, education, training and employment. You will also have experience of managing and developing staff, including driving targets and allocating staff resources effectively.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave 

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 3rd July 2022 (at 23:59)

Interviews will be held on 19th July 2022

Accessibility 

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website. 

Team Leader, Look Ahead Care Support and Housing, Hertfordshire

Job description:

Our client is a London based charity who help homeless and vulnerable people to find decent homes, build supportive relationships and lead fulfilling lives. They are currently looking for a temporary Lead Practitioner to oversee, and deliver, a floating support service to individuals with a history of rough sleeping. This is offered as a temporary assignment initially until the end of June 2022.

As their Lead Practitioner, you will be responsible for a team of floating support worker providing a floating support service to individuals who have a history of rough sleeping, in their own home in the private rented sector (PRS). Reporting to the Lead Manager of the service, you will a member of the services management team and will lead staff in their contribution to the organisation achieving the highest standards and effectiveness in service delivery to rough sleeps and other vulnerable people needing support.

To be successful, you will have significant experience of support individuals with enduring and complex needs along with being passionate, highly motivated and committed to contributing to the reducing rough sleeping in London. Previous experience of line managing a team of delivery staff is essential, as is working knowledge and legislation that relates to the Private Rented Sector. Finally, due to the nature of this service, you will have demonstrable experience of working with multi-disciplinary teams.

To be considered, you must be available to start immediately and be in possession of a fully enhanced DBS that is registered to the online update service. Working hours for this position is Monday-Friday, 9am - 5pm.

Please apply with a Word copy of your CV. Further information will be provided to the shortlisted candidates.

To apply, please submit your CV and a supporting statement as to why you are suitable for the role. Clearly state your address, e-mail address, telephone number and whether you have a driving license and whether you own a vehicle.

This role is part of the Hertswise community based dementia project. Hertswise is an innovative countywide service designed to support people living with dementia, low level memory loss or mild cognitive impairment as well as their loved ones and carers. Our teams aim to ensure that people of all ages, living anywhere in Hertfordshire, are able to easily access information and advice, activities and support regardless of whether they have (or want) a diagnosis. The service is delivered by a partnership of community and voluntary groups, including Age UK Hertfordshire, Hertfordshire Independent Living Service, Herts Mind Network, and Carers in Hertfordshire.

Hertswise can offer group based activities designed by service users, or 1-1 sessions for those in need of individual support. Information and Advice is available for all aspects of your life, for example; claiming benefits, Lasting Powers of Attorney, community care, health services - and any other queries that you may have. Hertswise will also provide carers with the opportunity to relax and share their experiences in a friendly, supportive environment among other carers and professionals.

The post holder will be required to work some flexible hours outside of normal 9-5 working hours including on the occasional evening and weekends.

Accountability/Tasks

The post holder will be line managed by Hertfordshire Mind Network’s Head of Peer Support, Training & Therapies, but will manage their own workload, prioritising tasks and working on their own initiative.

? Reporting to the Project Manager, to lead and deliver a community based dementia project for people who have mild to moderate cognitive impairments – services include healthy eating sessions, physical activity sessions, digital inclusion sessions and socialisation. Ensuring access for older people including those living in rural areas of the county. Services will be provided at the older person’s home or in a group setting using a variety of different community venues.

? To deliver training and development for professionals and organisations in the awareness of the issues faced by older people who have mild to moderate dementia and cognitive impairment as well as the needs of carers and their families

? The primary aim of this project is to improve mental , physical well-being and socialisation. This will be achieved through the dissemination of healthy living and healthy eating information and advice and encouragement to participate in activities which promote physical and mental wellbeing and prevent social isolation. It will also be achieved through socialisation and digital inclusion.

? Set up and facilitate weekly exercise, nutrition and/or activity groups or one-to-one sessions for service users. Groups to run at a variety of local community venues to ensure accessibility to all older communities.

? Set up and facilitate weekly digital inclusion and or social activity groups or one-to-one sessions. Groups to run at a variety of local community venues to ensure accessibility to all older communities.

? To set-up and support groups to self-facilitate and continue meeting after their 10 support sessions (facilitated by a locality team member) have ended.

? To help develop and deliver training for professionals and organisations

? Recruit and supervise staff who will be trained to work with service user groups, service users at home and within their local community.

? To manage records of leave, absence, training and development of staff

? Recruit and supervise volunteers who will be trained to work with service user groups, service users at home and within their local community.

? Provide regular supervision support, including peer group support, and arrange training sessions for coordinators and volunteers.

? Meet prospective service users to ascertain their needs and preferences – including cultural and ethnic needs.

? To set-up and chair the quarterly steering group and participate in other meetings as requested by the their line manager.

? Keep computer records/ client database up to date and provide regular reports and monthly statistics

? Actively engage service users in the development of the project and to communicate regularly with service users and volunteers to obtain feedback. Observe and record outcomes for service users using designated online monitoring tool

? To achieve targets as agreed with the Project Manager and the AUKH partnership commissioners and the funders

? Develop and maintain collaborative working relationships with mental health, health and social care professionals to develop an integrated support process for older people

? To develop and maintain marketing and publicity as required for this project in line with the project’s marketing plan and as agreed with the Project Manager

? To comply with Data Protection regulations ensuring that all information about clients remains confidential

? Work within the policies and procedures and current legislation for volunteer based projects – including confidentiality; working within professional boundaries; data protection etc.

? To manage the budget in conjunction with the Project Manager and in line with the Delegation of Authority

HR Team Leader

We are looking for a HR Team Leader to join a small but highly professional and closely knit team who are fully aligned to the purpose and needs of the organisation.

Position: HR Service Centre Team Leader

Location: London Bridge (Hybrid)

Hours: Full-time

Contract: Permanent

Salary: £33,588 per annum, rising to £34,476 per annum

Benefits: Company Mobile Phone, Company Pension, Employee Discounts, Generous Holiday, Flexible Working Environment, In House Training, Progression Opportunities, Recognised Qualifications.

Closing Date: 13th June

Interview Date: TBC

About the role

As HR Service Centre Team Leader, you will lead a team of HR Administrators & HR Officers and ensure smooth and efficient day-to-day running of the HR Shared Services.

Some other main responsibilities of the role include:

• Provide a comprehensive HR administrative and advisory service for all employees in the organisation
• Responsible for completing quarterly and annual ONS reports, gender pay gap and Workforce Development data base updates.
• Proactively manage all HR channels and associated ways of customer contact with the team.
• Delegate and provide high quality administrative support for bulk employee communications, new business and change projects.

About you

As HR Service Centre Team Leader, you will ideally have worked in an HR Shared Service Centre before, but other relevant operational experience considered.

You will have:

• Experience working in a customer-focused environment with an emphasis on SLA's and continuous improvement
• Experience of coaching and developing people and ability to manage and motivate a team.
• Experience of delivering policy and process improvement.
• Excellent level of IT skills in particular Excel, Word, PowerPoint, SharePoint, HR Database.

What the charity offers

• Holiday allowance of 25days/195hours per annum plus 8days/62.4hours public holidays (pro rata)
• Company Pension
• Learning and Development Opportunities te
• Rewards exclusive membership
• Access to a range of health and wellbeing support tools
• Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
• If applicable to the role, join the existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

About the organisation

The charity supports adults and children in crisis across London and the surrounding regions and campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

All staff are required to undertake internal and external safeguarding training throughout their employment.

We recommend that you apply at your earliest convenience as this role may close earlier than advertised if a suitable candidate is found. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Applications from candidates with lived experience are welcomed, the organisation is proud to be a Disability Confident employer.

You may have experience in roles such as HR, Human Resources, Personnel, HR Team Leader, Human Resources Team Leader, Personnel Team Leader, HR Officer, Human Resources Officer, Personnel Officer, HR Shared Service Officer, Human Resources Shared Service Officer, Personnel Shared Service Officer, HR Shared Service, Human Resources Shared Service, Personnel Shared Service.