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Top job
Keychange, London (Hybrid)
£70,000 - £75,000 per year
Are you a senior operational leader with a heart for faith-based social care and a track record of leading complex services well?
Posted 6 days ago
Top job
Access Social Care, Remote
£36,000 per year (£45,000 FTE)
We are seeking an experienced Finance and IT Operations Manager to join our organisation!
Posted 5 days ago Apply Now
Sightsavers, Multiple Locations (On-site)
£24,461 - £28,778 per year
Posted 2 days ago
RSPCA Danaher Animal Home, Braintree, Essex (On-site)
£27,000 - £32,000 per year depending on 3 or 4 days and experience
Posted 1 day ago
MSI Reproductive Choices UK, Birmingham (On-site)
£42,213.2 per year depending on experience
Posted 2 weeks ago
Look Ahead Care Support and Housing, Bracknell (On-site)
Up to £32156.8 per annum + Benefits include 25 days Annual Leave
Posted 1 week ago
Change Grow Live, Hatfield (On-site)
£35,220 - £37,184 per year (Pro Rata)
Posted 3 days ago
Pilgrims' Friend Society, Bathwick (On-site)
£44,500 - £50,000 per year
Posted 1 week ago Apply Now
Closing tomorrow
Pilgrims' Friend Society, Remote
circa £90,000 per year
Posted 1 month ago
Centre 404, London (On-site)
£45,000 per year
A trusted partner to senior staff, supporting the Director of People to deliver Centre 404’s People Strategy and workforce priorities.
Posted 2 days ago Apply Now
Closing in 7 days
Summer Isles Enterprises Ltd, IV26 2YN (On-site)
£40,000 - £50,000 per year
We are looking for a Team Lead to take on the coordination of our Land and Estates Team across our island and mainland properties.
Posted 4 days ago Apply Now
Page 1 of 14
Fire Fighters Charity
United Kingdom, United Kingdom (On-site)
£28369 per annum
Full-time
Job description

Supporter Care Administrator
Permanent Full time: 37.5 hours per week* Monday to Friday
Location: Remote / Centre Based / Hybrid
Salary: £28,369 per year, plus benefits

       *There may be a small amount of flexibility for the right candidate

About Us
Fire Fighters Charity provides care and support to the UK’s fire services community and their families, helping with health and wellbeing challenges during and after service.

We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.

We are looking for an experienced supporter care or customer service professional to join our team, as a Supporter Care Administrator.

About the Role
The Supporter Care team is a knowledgeable, personable team who provides a point of access for all supporter enquiries and support donation processing, and teams across fundraising to deliver excellent customer experience.

Your role as a Supporter Care Administrator will provide a key point of engagement for our supporters and provide a knowledgeable and professional experience; whether they are looking to find out more or donate to the charity.

Reporting to the Supporter Care Team Leader and sitting within the wider fundraising team, you will provide high quality care to our supporters from within the fire and rescue services and wider public, via phone, email and web-based apps.

With the team, you will be implementing the new Supporter Care Strategy, in line with an increasing focus on great supporter experience. You will be an important champion for our supporters, developing processes and insight to measure this and share feedback that highlights opportunities and challenges.

There will be the occasional requirement to travel within the UK for in person trainings or meetings. This role is subject to a basic DBS check.

About You
To be successful you will have strong customer support experience, either directly working with supporters in charities, or be able to demonstrate relevant and transferable experience of excellent customer service principles and knowledge.

Our ideal candidate will also have a good knowledge of GDPR, safeguarding and inclusion best practices, experience of data entry and CRM systems, and will be a clear communicator with good attention to detail.

How to apply
To apply for the role, please submit a short CV and covering letter via our online recruitment portal. If you are unable to apply via the portal, please request assistance via

Closing date: 8 February 2026 (midnight)

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.

 

Posted on: 23 January 2026
Closing date: 22 February 2026 at 23:59
Job ref: Ref-29110
Tags: Fundraising