29 Career advice and employment team leader jobs

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Top job
Thrive
RG7, Reading
£31,000 - £33,000 per year
play vital role in achieving Thrive’s goal to get more people using gardening to improve their health and well being online and face to face

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£24,491 per annum, pro-rata. Actual annual salary £14,694.
Richmond Fellowship
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£21,960 pa with subsequent progression up to a maximum of £22,996 pa (pro rata, for part-time role)
The Salvation Army
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£27,445-£32,557 pa (dependent upon experience) + excellent benefits
National Foundation for Educational Research
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£35,000 - £40,000 per year
Are you looking for a new challenge, where you can create strong relationships with the business, shape HR practice and develop your career?
The Royal British Legion
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£23,800 - £24,800 per year
Page 1 of 2
RG7, Reading
£31,000 - £33,000 per year
Permanent, Full-time
Job description

As our Gardening for Health Information Service Manager you will play a vital role in achieving Thrive’s goal to get more people using gardening to improve their health and wellbeing and positioning Thrive as the go-to provider of online as well as face to face gardening for health information, advice and support.

Whilst a passion for and knowledge of gardening will be helpful, of more importance is your experience of managing information and meeting service-users needs.  This new role will require strong communication and relationship management skills and will suit someone who is comfortable managing a collaborative project in line with the objectives of the organisation.

Key responsibilities:

  • Manage the development of our Gardening for Health service to provide a web-based, responsive and engaging source of information and advice to a wide range of audiences
  • Manage the delivery of high quality, appropriate and timely responses to enquiries on Gardening for Health matters received via the phone, email, web forms or social media.
  • Work with subject matter experts to develop content relevant to service-users’ level of experience (new, returning, maintaining), need and condition.
  • Engage Thrive’s staff, clients and volunteers in developing and improving our Gardening for Health knowledgebase, drawing on practical and real-life experiences.
  • Manage partnerships to further improve our Gardening for Health knowledgebase by learning from people with lived experience of long-term health conditions or disabilities
  • Monitor the outcomes of funded projects in line with the benefits management approach and KPI’s, providing service delivery reports.
  • Proactively seek opportunities to raise the profile and understanding of the value of gardening for health amongst professional and influencer audiences, such as at conferences, in journals and across networks. 
  • Provide leadership to line managed employees, encouraging and motivating them to achieve their objectives.
  • Monitor and manage employee performance and conduct annual performance reviews; coach and mentor employees as appropriate to improve performance.
  • Provide leadership and management to volunteers where appropriate, encouraging and motivating them to achieve their objectives

Candidate requirements:

Essential

  • Experience of delivering an efficient information service focused on meeting the needs of a wide range of service-users
  • Experience of stakeholder engagement and relationship management; use of a CRM
  • Experience of running service-user engagement activities such as focus groups, feedback surveys and workshops
  • Experience of manging projects, a track record in delivering projects in line with KPI’s, budget and schedule
  • Strong written and oral communications skills and the ability to build rapport with a diverse group of people.
  • Understanding of content design or user centred design
  • Relationship building – ability to work in partnership and collaborate to achieve success
  • Solutions focussed, and ability to encourage teams to be creative in resolving challenges
  • Ability to work as part of a team as well as being self-sufficient - comfortable working remotely from some (or all) colleagues

Desirable

  • Knowledge of Social and Therapeutic Horticulture or therapeutic interventions designed to meet the needs of disabled / disadvantaged adults and/or children
  • Prince 2, Agile or other relevant project management qualification
  • Up to date digital skills; willingness to learn new systems
  • Working at a senior level in an organisation and experience of reporting to/advising senior management team
  • Working for an organisation serving the needs of vulnerable adults and/or children
  • Proven success in securing funds from Trust and Grant giving organisations.
Additional documents
Information Service Manager information pack (.docx)
Equal Opportunities Staff Monitoring form (.docx)
Application Instructions

Download the Information Pack for full Job Description and Person specification.
Send your CV and a written statement explaining how you meet the full person spec and what you will bring to Thrive. by 5 p.m. Wednesday 25th August 2021.
First round interviews will be held (remotely) on Tuesday 7 & Wednesday 8 September 2021.

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Posted on: 30 July 2021
Closing date: 25 August 2021
Tags: Advice, Information,Business Development
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