Carers Coordination Service Manager Jobs in Home Based

PSPA supports families affected by Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD), both are complex neurological conditions that affect mobility, vision, swallowing and cognition.

We are looking for someone to join our helpline team to provide professional, comprehensive support and make a real difference to people living with PSP, CBD, their families, and carers. 

We are seeking a motivated and confident person who can deliver a high-quality professional service, to work on our helpline. Previous experience of working in health, social care or the helpline sector is essential. You need to be a patient, empathetic listener with excellent verbal and written communication skills. The role will involve assessing and responding to callers' needs via our telephone and email service providing practical and emotional support and delivering learning sessions about PSP and CBD to health and social care professionals. Ideally, you will have experience working on a helpline or in a health or social care setting.

Ability and willingness to travel within your region is essential.  Occasional weekend work may be required.  The role covers the following regions: Greater London, Kent, Essex & Surrey. 

We have a hybrid working model with most staff working one day a week in the office in Milton Keynes and the remainder at home.  Please contact our Helpline Manager, Jules Brown, if you would like to discuss the role.

We are an inclusive organisation and welcome applications from people from all sections of the community, irrespective of ethnicity (including race, colour, and nationality) age, disability, gender, sexual orientation, religion or belief.

See the full job description for more details.

• Benefits: Pension Scheme and Employee Assistance Programme 
• Annual Leave: 28 days per annum including bank holidays

Please apply with your current CV and a cover letter to show us how your knowledge and skills meet the requirements for the role of Helpline Care Navigator.

Closing date: Monday 20th May 2024

Interviews are to be held in person at the Milton Keynes offices the week commencing 27th May 2024.

Do you have a skill for processing tasks and the ability to effectively co-ordinate workloads? Do you thrive in a role that combines efficiency with attention to detail? If so, we have an exciting opportunity for you to join our Fundraising Team as an Income Co-ordinator.

As our Income Co-ordinator, you will be responsible for co-ordinating the income processing tasks for the Income team and oversee processing for Gift Aid Claims. You will proactively process claims with integrity, consistency, and accuracy, in compliance with HMRC regulations, ultimately maximising our income from supporters.

Your day-to-day responsibilities will involve daily and weekly scheduling of income processing tasks, addressing complex queries while providing an excellent supporter care service, and managing Gift Aid claims efficiently.

You'll also be instrumental in providing training to others on the claims process, spotting any discrepancies, and collaborating with other fundraising teams to optimise Gift Aid claims.

In addition to your Gift Aid responsibilities, you'll process income and data onto our database, maintaining high standards of accuracy and consistency. All income will be added and coded with accuracy and consistency.

To excel in this role, you'll need to adhere to data protection regulations, HMRC guidelines, and internal compliance policies rigorously. You'll also be an integral part of our Supporter Care team, fostering cross-team collaboration and contributing actively to working groups.

If you're ready to make a meaningful impact in the world of fundraising while working in a supportive environment, then we'd love to hear from you. Join us as we strive to maximise our income which is essential to support people living with an affected by MND.

What are we looking for?

You will be a detail orientated individual with previous experience in a coordination role with the ability to effectively managing your workload and support others.

Excellent communication, both written and verbal, is key, along with strong knowledge of Microsoft Office tools.

Understanding or transferable experience in HMRC Gift Aid compliance and claims processing is an advantage, as is a technical proficiency in databases.

Your ability to process data with precision will be crucial. If you have experience in commercial financial processes and a talent for problem-solving, we want to hear from you!

For full role responsibilities please view the job description located within the Recruitment Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Understanding or transferable experience in HMRC Gift Aid compliance and claims processing.
• Understanding or transferable experience in working with payment processing systems.
• Excellent communication skills.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

Job Description

Job Title:  Training Lead: Parents and Volunteers

Hours:         2.5 days a week 

Salary:    £32,000 for Cardiff Based/£34,000 for London Based

Reports to:     Head of Services

Location:        Cardiff or London (Brockley SE4)

We are seeking a motivated, compassionate and engaging training lead for our parent and volunteer training programs. The training lead for parents and volunteers will lead on the design, development and delivery of a program of training support for parents impacted by Child Sexual Abuse and will support with the delivery of the training for new We Stand volunteers.

Role Description 

To plan, develop and deliver parent training and workshops for protective parents and carers whose

children have been sexually abused; to support parents and carers to understand and process the impacts of child sexual abuse and learn strategies for supporting their children after abuse together with those who share similar experiences. To work collaboratively with We Stand colleagues, to provide support that is accessible, appropriate, timely and tailored to suit the needs of individual clients.

To contribute to the recruitment and selection of We Stand volunteers including student therapists on placement and helpline volunteers. To lead on the delivery of induction and training for all new volunteers and ensure that they are adequately prepared and supported to begin their placement with We Stand.

Parent Training: 

Parent training and workshops are designed to support parents following a disclosure of CSA. The training focuses on providing parents and carers with the useful information and strategies they need to manage and support their child or young person’s journey of recovery. Via 1:1 or group sessions, parents gain the knowledge they need to help them support their child and regain confidence in themselves.

Key Responsibilities

Design and development of content 

• Setting up an annual program of training and workshop delivery for parents and carers

• Ongoing review and development of content to ensure the program is up to date and tailored to the needs of clients

Managing referrals and Assessment of clients 

• Working collaboratively with We Stand colleagues to promote training and workshops to relevant parents and carers

• Managing referrals to training and workshops and assessing the suitability of clients for the program

• Be a point of contact for parents and carers on the waiting list for training and workshops

Delivery of group and individual training 

• Deliver We Stand’s 4-week training programme for parents and carers

• Be a point of contact and support for parents during and immediately after their involvement in the program

• Where appropriate, deliver 1:1 training slots to parents and carers who require this additional support due to e.g. those with additional needs, high levels of anxiety or a particularly complex situation (including sibling abuse)

• Keep accurate and appropriate records for every parent/ carer attending training and workshops

Monitoring and Evaluation 

• Ensure that robust monitoring and evaluation processes are in place to capture the experience of all parents and carers attending training and workshops

• Analyse evaluation data against programme aims and objectives to ensure outcomes are being met and to inform service developments

• Take responsibility for continuous improvement of processes to support the effective delivery of training and workshops for parents and carers

• Contribute towards reports for funders, and the We Stand Board of Trustees 

• Contribute to relevant fundraising applications, as required

Volunteer Training 

We Stand relies on a team of dedicated and skilled volunteers to help us deliver life-changing support to families impacted by child sexual abuse. We are committed to ensuring all volunteers have the information, resources and support they need to carry out their role effectively and have a positive experience during their time with the organisation. This includes via a comprehensive training and induction programme and ongoing professional development.

Key Responsibilities

Recruitment and selection

• Contribute to the recruitment and selection of new volunteers following a best practice volunteer recruitment process

Induction training programme 

• Oversee and coordinate an annual program of induction training for new and existing volunteers

• Lead on the delivery  of a 4-week programme to induct new volunteers

• Assist with the review and development of content to ensure the program is up to date and tailored to the needs of volunteers

Monitoring and Evaluation 

• Ensure that robust monitoring and evaluation processes are in place to capture the experience of all volunteers attending induction training

• Analyse evaluation data against programme aims and objectives to ensure outcomes are being met and to inform training developments

Other duties: 

• Attend regular clinical supervision, supported by We Stand

• Attend regular We Stand staff and team meetings

• Carry out any other reasonable duties required from time to time by the charity

Person Specification

Essential Skills, Experience and Qualifications

• Experience of design, delivering training programs for families impacted by trauma

• Understanding of the impact of trauma

• Experience of service coordination and project management

• Experience of providing support to volunteers

• Experience of working with clients who have experienced high levels of trauma

• High level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing

• An ability to develop, monitor, review and take responsibility for the implementation of a project plan including the monitoring and evaluation of projects 

• Excellent IT skills – with a good knowledge of Google applications

• Excellent organisational and time management skills

Personal Attributes and behaviours

• Empathy with We Stand’s clients

• Ability to manage own/ joint workload and prioritise tasks

• Conscientious, resilient and self-disciplined

• Ability to build rapport quickly and to understand needs, wants and expectations

• Ability to work to deadlines/targets for self and others

• Works effectively and calmly under pressure

• Attention to detail in all aspects of work

• Ability to work on own initiative

• Active team player

• Ability to guide, support and develop volunteers

• Non-judgemental

Background Information

The Weir Link was established to replace what was a derelict laundry and community room with a new purpose-built building which opened on the Weir Estate in June 2010. The charity’s principal aim is to provide educational, training and social opportunities that ‘bring the community together’ from all areas and backgrounds across the streets and estates within the local area.

To date the building has been used as the base for a Children’s Centre, Nursery (currently operated by London Early Years Foundation (Leyf)), a Volunteer Project as well as a range of other Fun Days, coffee mornings, community meetings and social get togethers. In addition to the nursery, which occupies the largest rooms of the building, there are additionally two office spaces and a meeting room available for community use. 

We currently run a range of weekly after-school activities, including a homework club, two stay-and-play sessions, an arts and crafts club and a Pilates class. We also facilitate other community activities, including yoga classes, ante-natal classes and local residents’ meetings.

Job Description

Key responsibilities

1. Ensure that all aspects of the management and operation of The Weir Link are carried out effectively and in keeping with the organisation’s mission, vision and values.

2. Manage the delivery of a high-quality programme of activities and events for the local community.

3. Manage current partnerships, both those organisations with long term rental agreements and those with whom we co-ordinate activities and services for the community.

4. Continue to develop and manage new partnerships in keeping with the aims and objectives of the business plan.

5. Line-manage the Facilities and Bookings Co-ordinator to ensure the building is well-maintained, safe and meets all statutory requirements.

6. Manage the co-ordination of website updates and social media posts in collaboration with our team members.

7. Work with the Trustees to implement the 3-5 year business plan, including a sustainable funding strategy.

8. Ensure an effective marketing strategy to continue to promote our activities and events to the local community.

9. Ensure all those who visit The Weir Link feel welcome, safe and encouraged and maintain systems for monitoring our users’ satisfaction and evaluating outcomes.

Person Specification

The successful candidate will be able to demonstrate a range of skills and experience as follows;-

1. Experience in business development and identifying potential development opportunities with other partners and organisations.

2. Experience fundraising and researching and applying for grants and funding opportunities.

3. Demonstrable success in project management, including experience of marketing and communications (both online and offline), as well as effective reporting and evaluation.

4. Experience in community research with a wide range of individuals and community groups, including through the organisation of community events

We are looking for a motivated, organised and reliable individual who is happy to take on these responsibilities while working closely alongside others in our small team.  Above all you will be flexible, resourceful, efficient and committed to contributing in a meaningful way to our local community.  As with all small organisations, sometimes we have to go above and beyond what is expected on a daily basis, but in return we can offer greater flexibility than other larger organisations.

This is a part-time, maternity leave role for 12 months in the first instance. We are able to offer a flexible working pattern, which would comprise of 15 hours per week across three days a week. The hours can be between 9.30 and 4pm every day, with the possibility of hybrid working (combining office-based and remote working) during the school holidays.

This role would suit a parent or carer who would like their hours to work around the school day and have flexibility during school holidays. 

Ideally the person would also be a local resident who is prepared to build on our links with other community organisations that are local to The Weir Link.

Competitive and negotiable pay package.

Please send your CV and a cover letter explaining why you are suitable for the role and why you would like to work for The Weir Link.

Application Deadline: Monday 20th May, 2024

Interview Process: We will review applications on a rolling basis and may schedule interviews before the closing date. Exceptional candidates may prompt an early closure of the application process.

Ready to make an impact? Apply now!

After gaining additional funding we are seeking to appoint a part-time Liaison Officer to support individuals who are recognised as being in the last year of life and those important to them.

As part of the team, you will be devoted to:

• Achieving the optimum quality of life for patients and their families facing a terminal illness
• Helping patients live meaningfully in the time they have left.
• Supporting patients to have control and choices over decisions about their care & keep their independence.
• Supporting patients to have a ‘good death’.
• Providing emotional, practical support to both patients and loved ones to help alleviate stress, anxiety, and social isolation.
• Helping loved ones to plan and prepare for life after the death of their loved one.

You will have:

• Sensitivity and understanding
• The ability to work well with others.
• Patience and the ability to remain calm in stressful situations.
• Customer service skills
• Experience in a similar role within the voluntary sector.
• Experience of delivering a frontline service
• Experience of working with volunteers

The post holder will be responsible for their own caseload. This post will involve the assessment and appropriate treatment of people presenting with mental health problems, working within NHS Talking Therapies. The post holder will be expected to attend regular supervision and may have additional areas of responsibility for clinical service development as required.
The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and work in various community settings (including GP surgeries) and psychological treatment centres.

We are looking for a new member to join the team who is committed, enthusiastic and willing to contribute to the service and embrace different ways of working. This post offers opportunities to work with a range of professionals from different therapeutic backgrounds and to be part of an evolving, integrating team. Members of our team are committed to ensuring a healthy work life balance and a creating a positive working environment.

Key responsibilities:

Clinical

1. Accept referrals via agreed protocols within the service.

2. Conduct assessments and therapy over the telephone, telemedicine and face to face.

3. Offer High Intensity treatment in individual and group settings (as agreed)

4. Make decisions on suitability of new referrals, adhering to the department’s referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent as necessary.

5. Formulate, implement and evaluate therapy programmes for people attending the service.

6. Educate and involve family members and others in treatment as necessary, conveying formulations with sensitivity in easily understood language.

7. Take responsibility for promoting access to the services provided and the delivery of cognitive behavioural therapies in the peripheral settings where the therapist works. For example, therapists working within GP Surgeries will be expected to attend GP Practice meetings and develop and maintain professional relationships with members of the primary care team. They will be expected to promote the service by ensuring that there are readily available promotional material for both members of the public and members of the primary care team.

8. Liaise with other psychological therapy services in order to work jointly to improve provision of psychological services to local residents.

9. Plan appropriate packages of care for each service user. Liaise as appropriate with other professionals within the service and externally to effectively communicate your assessment and facilitate transfer of care to an appropriate professional.

10. Conduct risk assessments, prepare risk management plans and initiate appropriate action where indicated (including referrals to relevant secondary care services and child and adult safeguarding services)

11. Elicit outcome data from people using services and their carers. Use the TALKING THERAPIES IAPTUS system to record clinical contact details, clinical records, outcome data, and passage though the care pathway.

12. Ensure that people under your care are cared for appropriately under the stepped care framework as currently in use within the service.

13. Adhere to the operations manual and other relevant protocols and procedures as directed by your line manager.

14. Take personal (unprompted) responsibility for achieving agreed clinical activity relating to the number of therapy contact hours per week.

15. Actively contribute to and support the integration of clinical governance in the service within your own area of work and contribute to service clinical governance process in a specific area of work under the direction and supervision of a Senior Therapist.

16. Develop an area of enhanced (specialist) clinical work (e.g. PTSD, OCD, Long Term Health Conditions, Perinatal, Eating Disorders, Social phobia etc). It is expected that the areas of specialist work will shift in focus over time to reflect service need and your need to continuing professional development.

17. Carry out clinical audits of aspects of the CBT service as directed, including feedback from people who have used the service, analyse and feedback to the service verbally and in writing.

Training and Supervision

18. Attend clinical supervision in group or individual format within service.

19. Participate in peer supervision with professional colleagues.

20. Develop and engage in your own CPD, including active engagement in and use of clinical supervision of your own therapy.

21. Attend and fulfil all the requirements of the TALKING THERAPIES approved training/ workshops in line with identified professional objectives.

22. Support peer learning through attending and contributing to journal clubs and other in-house service CPD events

23. Once suitable supervision training and experience has been gained, supervise other staff as directed

Professional

24. Ensure that client confidentiality is protected at all times.

25. Co-ordinate and liaise between different staff groups within Mind in Bexley.

26. Support the CBT Service Public & Professional Educational functions by contributing to professional education program under the supervision of senior members of the department.

27. Support the CBT Service Public & Professional Educational functions by delivering interactive psycho-education within a CBT framework to large groups of Service Users under the supervision of senior members of the department.

28. Exercise personal responsibility for the systematic clinical governance of your own professional practice.

29. Proactively take responsibility for attending supervision, case management and line management regularly, participate in objective setting, performance reviews and respond to agreed objectives.

30. Be aware of and comply with company policies, procedures and standards of service

31. Promote and contribute to the development and maintenance of a healthy therapeutic culture within the team and amongst colleagues across the service and Service Users.

You may be required to cover an evening shift from 12pm - 8pm with occasional Saturday working to meet the needs of our clients.

Advocacy Support Worker - Carer Project.

Contact: Fixed Term Contract ending 30th September 2025.
Hours: 37 hours per week, working Monday to Friday
Salary: £23,069 per annum.
Place of work: You will be based at CASBA’s brand-new fully accessible office in Selly Oak. The role requires you to work in service users’ homes and community venues.

About us

CASBA is an advocacy charity in the south Birmingham area. We make sure the voices of people with disabilities are heard and their rights are recognised. We empower people with disabilities to speak up for themselves or advocate on their behalf when needed.

Our team are passionate about the difference we make and is now looking for someone to join us as an Advocacy Support Worker.

What we are looking for

We are looking for a dedicated and compassionate Advocacy Support Worker to join our team. This position is focused on providing essential support to carers who have learning disabilities. As an Advocacy Support Worker, you will play a crucial role in empowering and assisting carers to navigate the challenges they face, access resources, and ensure their voices are heard within the community.

Using your organisation and planning skills, you will work with carers with learning disabilities to create and implement a timetable of speakers, workshops, and training sessions to support carers in their role. You will also provide one-on-one advocacy support to carers, assisting them in increasing their knowledge of caring and ensuring they have access to necessary information.

You will also provide advocacy to ensure people with learning disabilities can secure their rights and entitlements, maximise their income, deal with crises and work to prevent them, access services and the community, and be valued as citizens.

About the person

You will have:

- experience of working with people with learning disabilities or other vulnerable groups
- experience of supporting vulnerable people in crisis or preventing crisis with a range of issues including finances, debt, housing, managing change, accessing rights and entitlements
- ability to work using own initiative, prioritising work, case management and time management
- ability to adapt communication depending on the needs of the person
- excellent IT skills including using Microsoft Office packages
- ability to work independently and as part of a team

As part of your professional development in the role, the successful candidate will be supported to complete their Level 2, or Level 4, Advocacy qualification as appropriate.

Why us

This is an exciting time to be joining CASBA, we have an ambitious five-year strategic plan due for publication shortly, and we will move to fully accessible offices in the Autumn, we have just rebranded and have many exciting projects and partnerships on the horizon.

Citizens are at the heart of our work and CASBA is making an amazing impact in our local community. Join us to be part of it.

What we offer

We offer hybrid and flexible working, including the opportunity to work compressed hours and if required term-time only options. We also offer a generous holiday allowance (up to 30 days) Entitlement increases with service and pension contributions.

Equal Opportunities

We are an equal opportunities employer and welcome applications from all sections of the community and people of all ethnicities and backgrounds, including people with disabilities.
We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, and have the skills, and or the experience to do the job, then we would love to meet you for an interview.

To Apply

Please click apply now to complete our short application form and to submit your CV.

You may have experience in the following: Liaison, Carer Assistance Specialist, Advocacy Project Manager, Caregiver Support Worker, Family Care Advocate, Supportive Care Coordinator, Carer Services Coordinator, Advocacy Outreach

REF-213789

Digital Content Officer

Full Time – Permanent – (Hybrid) 

Closing Date: 04/06/2024

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme 
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years 
• Hybrid, Flexible working 
• Cycle to work scheme  
• Electric Vehicle Scheme 
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme 
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

About Us 

This is a fantastic opportunity to join a team of over 1,700 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers. 

Job Summary 

As England’s First Aid charity our website is the first point of call for people who want to know how to learn first aid, donate or fundraise and join St John Ambulance volunteer and youth programmes. 

As our Digital Content Officer you will support our Website Content Manager to create content so that our diverse audiences can find what they want on our website quickly, have a seamless experience, and can take action easily - such as donate, fundraise, sign up as a volunteer, join our youth movement, and learn how to do first aid. 

Required Knowledge, Skills & Experience 

• Experience within a similar role with some understanding of website analytics and a keenness to learn more
• Experience of developing and testing website content
• Experience of using a content management system (CMS) to create and edit content on a website. 
• Experience of co-ordinating content libraries such as image, film, design of case studies
• Good technical ability with an understanding of AX, A/B tests & user personas and experience of using Tag Manager, HotJar, Semrush and other tools

 About the Role  

You will help to create website content that leverages our brand, the impact of our work and personal stories to compel people to support us online, become volunteers, as well as make sure that our sector-leading first aid information is accessible to everyone. You will:

• Assist the Website Content Manager in reviewing content and delivering our website content strategy. 
• Work with the Content Manager to produce clear and compelling content and ensure stories are used across the website to motivate people to donate 
• Work with stakeholders from different teams across the organisation to ensure that content meets KPIs, user needs and accessibility standards 
• Use analytics tools to monitor and improve web content, deliver a seamless website experience and improve conversions.  

Please see the job description for more detail (this can be viewed on our website or once you click apply)  

If you are a current St John Ambulance employee, please apply here:  Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

  

ABOUT US

Our ESOL service was established in 2017 and now runs 5 days per week and offers English lessons for resettled refugees and an English Club with an emphasis on learning skills for integration into UK society. We are a growing team of ESOL tutors and creche teams providing training to help refugees and their families to resettle in Bedford Borough and Central Bedfordshire.

SUMMARY OF POST

The ESOL Creche Deputy is a qualified childcare professional able to deputise and support the ESOL Creche Team Leader. You perform a key role caring for children, maintaining a high-quality, stimulating learning environment and imparting your knowledge and skills to others. You are a creative and reflective leader able to implement new ideas and use a range of strategies to continually improve practice. You will also be expected to hold a minimum NNEB/NVQ Level 2 in Children’s Care Learning & Development, or equivalent qualification and will have experience of working with pre-school age children. Clean driving license and access to a car are essential for this role. Creche operates 9.30am-2.30pm. Staff meetings will take place outside these hours.

Reports to: ESOL Creche Team Leader.

Key Internal Relations: Refugee and Migrant Services: Support Team, ESOL Tutors and ESOL Coordinator.

Key External Relations: Venue contacts and clients.

You will also be expected to hold a minimum NNEB/NVQ Level 2 in Children's care, learning and development, or equivalent qualification and will have experience of working with pre-school age children.

MAIN DUTIES AND RESPONSIBILITIES

• To contribute to the creation of a safe, welcoming, and inclusive environment for all children.
• To deputise for the ESOL Creche Team Leader, ensuring that the room is set up appropriately, prior to the children arriving. 
• At the end of the session, ensure the room is packed away and returned to the same condition as when you arrived. 
• To assist in the development of the Crèche’s policies and procedures in accordance with EYFS standards.
• To be aware of the Crèche’s policies and procedures and ensure these are adhered to.
• To be responsible for the welfare of all children in your care, organising systems to ensure consistent, high-quality care. 
• To be vigilant and protect children from harm or abuse, reporting any concerns immediately – in accordance with child protection and whistleblowing policies. 
• To deploy staff and resources effectively, maintaining ratios in the room. 
• To reflect on practice and routines, tailoring them to meet the individual needs of each child throughout the day. 
• To lead planning and the provision of a stimulating range of age-appropriate activities and ensuring your room is well-resourced and creatively set-up. 
• To lead observations and the assessment of children’s learning and development ensuring records are kept up to date, are of a high standard and are shared effectively. 
• To work in partnership with all parents/carers, building and maintaining relationships that encourage trust, open communication, and involvement in Crèche life. 
• To contribute to the effective recording and resolution of any complaints or investigations, always ensuring confidentiality. 
• To be professional and a good role model to the children and other staff members, always. 
• To work flexibly as part of the larger team, assisting and supporting colleagues wherever required, to ensure the smooth running of the organisation. 
• To cooperate and work effectively with the Refugee Support team, taking on additional responsibilities/duties and positively promoting developments in policies and procedures to team members.

APPLICATION PROCESS

• Click the link to ‘Apply’ and follow the instructions under the ESOL Creche Deputy role on our vacancies page.
• Applications should consist of a CV and a letter of application.

About the Role

Working at an enhanced practice level with support from senior colleagues to deliver a co-ordinated and comprehensive specialist dementia service to patients and their families/carers.

This will include developing knowledge, skills and experience with support from senior colleagues to undertake independent and autonomous practice: comprehensive holistic assessments, agreeing specialist palliative treatment management plans and advance care planning to be delivered through community and out-patient settings. 

The post holder will develop to become an expert role model, supporting senior colleagues to deliver education and advice regarding dementia care issues to other health and social care professionals. Working with all members of the Hospice Dementia Team to stimulate and direct the development of clinical practice across the local community.

There is a genuine occupational requirement for the post holder to drive and have access to appropriate transport during the course of normal duties.

About the Hospice

At Heart of Kent Hospice, we believe that everyone deserves compassionate, expert care when there is no cure for their illness and when they have a limited time left to live.

We are a charity and we don’t charge a penny for our care. We depend on the compassion and kindness of you, the people of this community, to power our services and ensure that everyone gets the help they need. 

We provide specialist care and support to adults who have a terminal illness as well as their families, friends and carers. We help people to live as fully and as well as possible for the rest of their lives and ensure that their final days are comfortable and peaceful, wherever they choose to be. We treat every individual as the unique and special person that they are. Everything we do is tailored and personalised.

Our vision is that everyone living with a terminal illness in our community will have the best quality of life. Our purpose is to enable people with a terminal illness in our community to live with comfort, independence and dignity to the end of their lives, and to support those closest to them.   All our care is underpinned by our core values of compassion, integrity, respect and teamwork.  These values guide our decision-making and how we conduct ourselves in our work and every one of our colleagues plays an important part in enabling us to give our patients and their families the best possible care. 

If you’re passionate about our cause consider joining our team.

WHO WE ARE

We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey.  We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London.  This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.

THE OPPORTUNITY

We are now inviting suitable candidates to apply for the role of Senior Employment Advisor.  We need to swiftly build a team of around 20 Employment Advisors and Senior Employment Advisors, so there are multiple opportunities available to applicants.  These roles will be guided and supported by a Service Lead, as well as Twining’s established and experienced Senior Leadership Team and Trustees.

THE OFFER

In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards.  We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.

Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home

THE ROLE – SENIOR EMPLOYMENT ADVISORS

Senior Employment Advisors (SEAs) will manage a team of Employment Advisers to provide supervision, training, caseload management, and role modelling best practice approaches to job retention. The SEA will play a pivotal role in managing a high-quality service that meets the exacting standards of our commissioners and delivers positive outcomes for service users.

Providing vision and direction, you will lead the development of our network of relationships, building capacity and ensuring the success of our job retention services across all providers. Making sure our clients receive the best service to meet their needs, you will be comfortable in managing contracts against our agreed service objectives and performance outcomes. Uppermost in your mind, will be building strong collaborative working relationships in your community with our partners.

This role would ideally suit someone experienced in employment support and managing a small team, however, we will consider applicants with transferable skills from relevant fields (e.g. psychology, counselling, human resources or recruitment).

SENIOR EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES

1. Manage a high performance, quality-driven service. You will be required to lead by example in line with our values, motivate the team and demonstrate best practice principles of delivering a job retention service. This will include managing direct reports and working alongside managers and frontline staff and members of partner/commissioner organisations.

2. Deliver a role with a dual responsibility to clinical partners/therapeutic services and Twining, while complying with Twining’s internal procedures and all relationships, both internally and externally.

3. Monitor and manage performance of the Employment Advisors (EAs), carry out monthly 1-2-1 meetings, quarterly performance appraisal reviews, managing the full spectrum of employee relations issues, the wellbeing of your staff and guiding EAs both individually and collectively on the achievement of individual and team performance targets.

4. Manage a small caseload advising and supporting clients to address problems in the workplace to help them return to work, remain in work, or find new employment.

5. Submit accurate, timely monthly reports to the Service Lead and any other management information requested on the performance and delivery of the service.

6. Produce regular monitoring reports for external stakeholders, including commissioners.

7. Create a culture of continuous improvement, taking ownership for problems, adopting forward thinking strategies for improvement in everything we do and take the lead on making change happen.

8. Identify barriers for service excellence and work with internal and external stakeholders to implement solutions to ensure a high-performance service.

9. Identify, devise and lead on the training needs of staff and arrange appropriate training to support with continuous professional development.

10. Support the design and delivery of in-house staff training and development (including facilitating peer learning and best practice).

11. Lead on presentations, network meetings, site meetings or any other people-facing activity required of the service.

12. Coordinate the work of EAs to build relationships with local employers to access the hidden labour market, external agencies and delivery of job seeking groups.

13. Provide solution focused monthly supervisions and case management for each EA as well as those with other providers/partners.

14. Guide, mentor and coach the EA team to deliver on objectives that will assist in helping a programme participant to return to work and decrease the likelihood of further absence in the future.

15. Ensure that client satisfaction is a high priority in everything we do and facilitate a range of opportunities for them to feedback on the service whether through surveys, interviews or other platforms and use the information gained to review and develop the service.

16. Involve service users in co-production of service developments where possible.

17. Meet with line managers from partner organisations to discuss and agree priorities and work plans.

18. Attend network meetings, or other partnership working and team meetings, as appropriate.

19. Develop relationships with local employers in order to promote good practice approaches to managing mental or physical health in the workplace.

20. Develop relationships with a range of external agencies that help individuals to achieve their employment goals.

21. Perform other tasks as required by your manager.

The role holder must also:

1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.

2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.

3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.

4. Receive regular supervision and training to meet individual, team and organization’s needs.

5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.

This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with their line manager.

The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.

Your new company
This amazing and leading charity is made up of people with dementia, carers, trusted experts, campaigners, researchers, and clinicians. They are the UK's largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Key responsibilities:

• Developing and maintaining exceptional and credible relationships.
• Dealing with any concerns or complaints.
• Managing all correspondence in/out of the Director's office.
• Responsible for sourcing and co-ordinating briefings and data.
• Responsible for the delivery and coordination of events and development activities for the director's leadership team and the wider directorate.
• Responsible for providing support to the Director on both organisational and directorate-wide projects,
• Responsible for coordinating recruitment for senior roles (Executive Leadership Team, Senior Leadership Team, Head's of, Board)
• Manage the processing of payments of any contracts/services.
• Working in collaboration with Business Managers, other Executive Assistants and Associate Directors, Personal Assistants.
   

What you'll need to succeed
 

• Networking and making contact - The most essential things the EA will do for our Director of People are the… "Can you just find… can you just ask…. Can you just grab x person?" We are looking for a confident person, who's not shy about contacting the people they need, and chasing up actions.
• Some experience of HR - The Director of People gets 60-80+ emails a day, so you need to be able to spot the urgent things they need to see, and - with a bit of guidance - what can be delegated to other people.
• Able to manage EA basics standing on their head! (Not literally) but standard practice like, managing an inbox, perfectly organised diary, travel, expenses, invoices and more!
   

What you'll get in return

• Salary: £38,500
• Hybrid: Home-based with occasional travel
• Duration: 3-months temp role with a potential permanent opportunity
• Office Location: Fenchurch Street
• Interviews: Week commencing 13th May
• Start date: Monday 20th May
   

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Hampton Trust is a leading domestic abuse charity with a focus on tackling the root cause of domestic abuse and criminal behaviour. We pride ourselves on being innovators in our field, highlighting gaps in service and testing new approaches.

Job Title: Caring Dads Practitioner

Hours: 22.5 hours per week across 3 days.

Salary: £16,200 per annum (£27,000.00 Full Time Equivalent)

Base: Ashurst / Colocation venues, Southampton

Contract: Part Time - 12 months Fixed Term Contract (extension subject to funding)

Caring Dads exists to change current practice to better include fathers in efforts to enhance the safety and well-being of their children. The practitioner will work directly with fathers with an aim to improve relationships with their children, families, and co-parents/carers. This will include promoting the service to a range of teams across Hampshire and Southampton, to generate programme referrals. You will work closely with Hampton Trust domestic abuse perpetrator service to identify client suitability for the Caring Dads programme.

As the Caring Dads Practitioner, you will be required to deliver the Caring Dads and Accredited Domestic Abuse Prevention Training (ADAPT) Programme. This includes one to one support and group work. Groups are delivered on weekday evenings; you will be required to deliver one group work sessions per week.

You will undertake treatment and risk assessments of individuals causing harm in their relationships; this includes active case/risk management of families living with domestic abuse. Although this position is based in Ashurst, you will be co-located into social work teams across Hampshire three days per week, with an aim to providing support and advice in identifying suitable families for the Caring Dads and ADAPT programme.

Please see application pack for a full job description and persons specification.

We encourage growth and self-awareness within this post.

Rewards and Benefits of working for Hampton Trust

To ensure equality of treatment and opportunity for all employees, Hampton Trust have a competitive salary banding structure. New starters will start on the minimum point of the relevant pay band advertised, salary increases within the band and promotions are awarded based on annual performance reviews.

Benefits:

• Casual dress
• Contribution pension scheme - NEST with 3% company contribution.
• Sick pay
• Free onsite parking
• 25 days annual leave - increasing to 3 days after 3 years and an additional 2 days after 5 years
• 8 Days Bank Holiday
• Additional leave for your birthday
• Ongoing training and development
• Free flue jabs
• Access to free clinical supervision sessions
• Free DBS checks

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.

Closing: Position will remain open until filled.

Interviews: To be scheduled – Please note, successful candidates will be asked to attend an in-person interview at our office in Ashurst, Southampton.

All posts are subject to Enhanced DBS checks & satisfactory references.

Next steps:

For a recruitment pack including a full job description and further information on how to apply, please visit our website.

In your application please include:

· A cover letter explaining your motivation for applying and outlining how you meet the criteria detailed within the person specification

· A full CV including education, professional qualifications and full employment history showing responsibilities and relevant achievements.

*********Please note CV's without a cover letter will not be accepted*********

Hampton Trust is committed to improving and finding ways of creating a more diverse workforce and we welcome applications from all sections of the community.

Six Months Fixed Term Contract (Maternity Cover)

Flexible work location within Greater Manchester

As Strategic Lead (Cancer & Inequalities) you’ll continue our work with GM Cancer to achieve a permanent reduction in inequalities and inequity within Greater Manchester, addressing the social, environmental, and economic determinants of health and wellbeing, with the aim of ensuring active VCSE participation.

This role will suit someone with a passion for improving the health and wellbeing of people, for tackling health inequalities, and who enjoys working in fastmoving and complex systems. To be successful you’ll need experience of supporting a strategic partnership; developing proposals and funding models; and influencing at a senior level. 

Application is by CV and supporting statement. 

Closing date for applications: 9:00am on Wednesday 5 June 2024.

Planned interview date: Thursday 13 June 2024, in either Salford or central Manchester.