Caring services communications lead jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Role
We are seeking a creative, organised and audience-focused Social Media Officer to help myaware develop a more coordinated, consistent and effective social media presence.
This is an exciting opportunity to play a key role in how myaware reaches, supports and engages people affected by myasthenia, as well as families, carers, supporters, fundraisers, healthcare professionals and the wider public. The role will help move myaware’s social media activity from a reactive, team-by-team approach to a more planned and strategic function that supports awareness, fundraising, professional services, membership growth, community engagement and brand consistency.
Working closely with the IT and Digital Communications Manager, Fundraising, Professional Services and colleagues across the organisation, you will help plan, create, schedule and evaluate social media content across myaware’s channels. You will support the development of a social media content calendar, create clear and engaging copy, produce accessible and brand-aligned graphics, and help teams turn their knowledge, updates and campaign activity into content that works for myaware’s audiences.
You will also support the development of reusable templates, clearer content processes, social media reporting, and appropriate use of tools such as Canva, Adobe Creative Cloud and AI-assisted content creation. The role will involve helping myaware make stronger use of formats such as posts, carousels, Stories, Reels, short-form video, polls and direct-message-led campaign activity, while ensuring content remains accurate, sensitive, accessible and appropriate for a health charity.
The Social Media Officer will be predominantly home based within the UK, with occasional travel required. The role will work collaboratively across myaware to support awareness activity, fundraising campaigns, events, community engagement, professional services, membership activity and wider digital communications.
Who We Are Looking For
We are looking for someone with experience creating social media content for an organisation, charity, campaign, community group or similar setting. You will be confident writing clear and engaging copy for different audiences, using social media platforms such as Facebook, Instagram, LinkedIn, X/Twitter, YouTube or similar, and creating or adapting simple graphics using tools such as Canva, Adobe Creative Cloud or equivalent.
You will understand how social media can support awareness, fundraising, services, membership and community engagement, and you will be able to plan and organise content across multiple priorities. You will have a good eye for clarity, accessibility, tone and brand consistency, and be comfortable working with colleagues across different teams to turn ideas into effective social media content.
We are particularly interested in someone who is creative but practical, organised and reliable, warm in their communication style, and sensitive when working with health-related or personal content. You do not need to know everything about myasthenia before applying, but you should be willing to learn about the condition and the needs of people affected by it.
Experience in a charity, health, disability, community or membership organisation would be useful, as would experience supporting fundraising or event promotion through social media, creating Stories, Reels or carousel content, using analytics to improve content planning, or supporting campaigns and awareness activity.
Most importantly, you will share myaware’s values and be committed to helping us reach, support and connect more people affected by myasthenia.
If this sounds like you, we would love to hear from you.
Who are we?
myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia.
We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition.
We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors.
Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor.
myaware supports people with myasthenia and their families. We campaign for better medical services for people with myasthenia and work to inform medical professionals.
The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK.
Benefits
- Generous holiday allowance
- Perkbox account (global benefits and rewards platform)
- Group Life Assurance after 6 months of service
- NEST workplace pension scheme
- Free inhouse staff benefits and welfare advice
- Investment in your personal and professional development
- Annual salary review
Application instructions
Candidates should submit their CV and tailored covering letter by: 11:30pm on Tuesday 25th August 2026.
Provisional interview dates will be week commencing: 07.09.2026
Interviews will be held over Microsoft Teams.
Applications submitted without a tailored cover letter will not be considered.
This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by myaware.
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.
The client requests no contact from agencies or media sales.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cynthia Spencer
Cynthia Spencer Hospice provides specialist palliative and end-of-life care for people living with life-limiting illnesses across West Northamptonshire, as well as vital support for their families. Cynthia Spencer Hospice Charity works alongside the Hospice to raise the additional funds needed to help sustain and develop these essential services. We are on an ambitious journey to grow our income, strengthen our relationships across the community and ensure specialist end-of-life care is available for everyone who needs it, now and in the future.
About the Role
We have an exciting opportunity for an experienced and ambitious Strategic Partnerships Manager to join our growing Income Generation and Communications team and help develop sustainable income to support specialist end-of-life care across West Northamptonshire.
Reporting to the Director of Income Generation & Communications, you will provide strategic leadership for our corporate fundraising programme, developing a strong pipeline of new opportunities and securing high-value, long-term partnerships with businesses across Northamptonshire and beyond.
You will manage and support our Strategic Partnerships Lead, oversee the stewardship and growth of existing partners and personally lead on larger and more strategically important opportunities. This is a key role for someone who can combine strong commercial awareness with excellent relationship-building skills and a genuine commitment to the work of Cynthia Spencer Hospice.
Duties and Key Responsibilities
- Develop and deliver the Charity’s strategic partnerships strategy and annual action plan.
- Take responsibility for achieving agreed income targets and supporting sustainable year-on-year growth.
- Identify, research and cultivate prospective strategic partners, creating a strong and well-qualified new-business pipeline.
- Personally lead on high-value, multi-year and strategically partnership opportunities.
- Develop tailored proposals, pitches and presentations that meet the needs of both prospective partners and the Charity.
- Build strong relationships with business owners, chief executives, senior decision-makers and professional networks.
- Secure support through strategic partnerships, sponsorship, Charity of the Year relationships, corporate donations, employee fundraising, volunteering, gifts in kind and pro-bono expertise.
- Oversee the stewardship, retention, renewal and growth of existing corporate partners.
- Line-manage, coach and support the Corporate Partnerships Lead, setting clear objectives and agreeing ownership of prospects and relationships.
- Hold regular one-to-one meetings, pipeline reviews and development conversations.
- Lead regular pipeline reviews and ensure accurate income forecasting, reporting and performance monitoring.
- Maintain accurate and up-to-date records on Donorflex, including contacts, opportunities, communications, income and agreed next actions.
- Work closely with Marketing colleagues to ensure corporate partners receive appropriate recognition and engaging impact communications.
- Work collaboratively with colleagues across the Charity to maximise corporate sponsorship and engagement opportunities linked to events, campaigns and the Charity’s 50th anniversary.
- Represent Cynthia Spencer Hospice Charity at corporate meetings, networking events, presentations and business engagement activities.
- Ensure corporate fundraising activity complies with GDPR, Fundraising Regulator requirements, Charity policies and appropriate due diligence processes.
- Carry out any other duties commensurate with the role and the needs of the organisation
About You
Essential Criteria
Experience
- Proven experience in corporate fundraising, strategic partnerships, business development, sponsorship, sales or relationship management.
- A successful track record of identifying, developing and securing new partnerships or significant business relationships.
- Experience of building and managing a pipeline of prospective partners.
- Experience of developing tailored proposals, pitches and presentations.
- Experience of engaging and influencing senior business leaders and decision-makers.
- Experience of working towards and achieving challenging income or financial targets.
· Experience of managing, coaching or developing others.
Knowledge and Skills
- Excellent relationship-building, networking, influencing and negotiation skills.
- Strong commercial awareness and the ability to identify mutually beneficial partnership opportunities.
- Confidence and credibility when representing the Charity with businesses and external stakeholders.
- Excellent written and verbal communication skills.
- Strong organisational and time-management skills, with the ability to manage competing priorities.
- Ability to think strategically while remaining focused on delivery and results.
- Experience of pipeline management, income forecasting and performance reporting.
- Ability to work independently while collaborating effectively with colleagues.
- Confident using Microsoft Office and CRM systems.
Personal Qualities
- Proactive, ambitious and outcome-focused.
- Professional, personable and confident.
- Resilient and able to maintain momentum through lengthy decision-making processes.
- Supportive and coaching in approach to team management.
- Creative, solutions-focused and willing to identify new opportunities.
- Empathy with the values and purpose of Cynthia Spencer Hospice and a commitment to excellent supporter care.
General Responsibilities
The postholder will:
- Work within and promote the Charity’s values, policies and procedures.
- Maintain confidentiality and comply with data protection requirements.
- Take responsibility for their own professional development.
- Attend relevant meetings, training and Charity activities.
- Work collaboratively with colleagues and contribute positively to the wider organisation.
- Undertake any other reasonable duties appropriate to the level and responsibilities of the post.
Interviews will be held on Tuesday 8th September 2026.
Please note we will review applications as they are received, and we may close the application process early at our discretion.
About the role:
At the Women’s Recovery Service, you’ll be part of a dedicated accommodation service supporting women who have experienced homelessness, VAWG, poor health, substance use, and exclusion from essential services.
This is more than a job in accommodation services: it is an opportunity to stand alongside women as they reclaim their strength, build new futures and shape their own recovery.
As our Specialist Multiple Disadvantage Worker you will bring expertise, creativity and determination to help women break down barriers and take steps forward with confidence. Every day is different – from providing one to one support and leading group sessions, to working with health, housing and VAWG partners to open up new opportunities. You will be a voice of encouragement and advocacy, ensuring women get the services and respect they deserve, and you will see the impact of your work in the real changes women make in their lives.
Joining Single Homeless Project means being part of an organisation that believes in your growth as much as the growth of our clients. You will be supported through training, reflective practice and career progression, giving you the chance to deepen your expertise and take your career in exciting directions. This role is your chance to make a lasting difference not only to the women you support but to how SHP continues to lead the way in ending homelessness for women across London.
*For genuine occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).
About you:
- Experience of supporting people facing homelessness and multiple disadvantage such as domestic abuse, substance use, and poor mental or physical health.
- Knowledge of women’s services and the impact of violence against women and girls (VAWG).
- Understanding of how statutory and community services operate, including health, social care, housing and criminal justice.
- Ability to engage and build trust with people who may be reluctant to accept support.
- Ability to manage a caseload effectively and balance competing priorities.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Wednesday 26th August at midnight
Interview date: Wednesday 9th September online via Microsoft Teams
Please note there will be a second stage interview in service in Camden for suitable candidates.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
About The Job
Contract: Permanent, full-time contract.
Hours: 35 hours per week (1 FTE)
Salary: £32,000 - £36,000
Location: Hybrid, anchored to the London Carers Trust office 1 day a week. Flexibility to work from other Carers Trust’s offices around the UK when needed.
This role is central to telling the stories that bring Carers Trust’s work to life and inspire people to engage with our mission. Through the creation of high-quality, engaging digital content across social media, video, web and written channels, the Digital Content Officer will help raise awareness of the challenges facing unpaid carers and demonstrate the difference that Carers Trust, our Network Partners and supporters make across the UK.
Working within the Marketing and Communications Team and closely alongside colleagues across the organisation, the postholder will develop and deliver compelling content that supports campaigns, fundraising, influencing and engagement activity. They will gather stories from carers and Network Partners, create and coordinate digital content across multiple platforms, and help ensure our communications remain creative, timely and audience-focused.
The role will also play an important part in ensuring the voices, experiences and achievements of unpaid carers are at the heart of Carers Trust's communications. By creating impactful and accessible content that informs, inspires and engages, the postholder will help strengthen public understanding, increase support for carers, and contribute to positive change for unpaid carers across the UK.
As the postholder you will:
- Work with Marketing and Communications colleagues to turn these stories into high-quality creative content for Carers Trust's online channels.
- Act as a brand guardian: maintaining consistent, on-brand content across digital channels in line with our brand guidelines, and providing quality control over social media requests from other departments.
- Manage bespoke content creation projects, providing regular updates on development and production.
Please download the attached recruitment pack to find out more.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you do a job where you change lives?
Do you feel fulfilled when you have lifted others' spirits?
Do you have professional or personal experience taking care of those with dementia?
We are looking for a committed individual with a heart for the care of older people and a keenness to deliver our The Way We Care Programme which encompasses our approach to the care of our residents.
We have a fantastic new job opportunity at Emmaus House, where Wellbeing & Dementia Lead will oversee the building of relationships between staff and those we care for - prioritising a family model of care throughout the home.
This role is perfect for an upbeat and enthusiastic person who is interested in engaging with our older residents and staff to promote The Way We Care. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI.
Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)
Emmaus House is a charming care home situated in North Yorkshire that provides 22 residential care places, all with en-suite facilities.
Responsibilities:
- To care for our family members/residents, by providing a loving and caring environment and maintaining the Christian ethos that is so important to them;
- To become the in house expert in caring for people living with dementia (full training and ongoing support provided)
- To embrace the Society’s The Way We Care Model. This means providing the highest quality of care possible addressing Mind, Body and Spirit - The Whole Person;
- To take responsibility for The Way We Care Programme, developing all levels of staff competency, understand and practice the philosophy of seeing the person first, whilst celebrating their strengths and supporting their unique Spiritual, Emotional and Physical needs;
- To provide a working environment where each member of staff feels that they are part of the team with something to contribute and the opportunity to develop their personal skills, knowing their ideas are listened to and acted upon when the ideas are enriching the lives of those we care for;
- To prioritise and support the spiritual life of the home, both for family members/residents and the staff making it possible for all family members/residents to carry on enjoying the special relationship with the Lord Jesus at their own pace and in their own way.
About you:
- Caring or nursing experience or an expert by experience in caring for someone living with dementia;
- Experience in mentoring or leading teams;
- You have empathy and enjoy working with older people;
- You are able to support individuals with unique and diverse needs;
- You have a positive, open and warm personality;
- You desire to make others happy with a genuine love for all people and a positive outlook on life;
- You will be a companion and friend to all of the people we care for – with or without dementia;
- You are able to work with teams and individuals and be willing to take on any task to provide an excellent level of care;
- You are well-organised, adaptable and practical.
The Way We Care:
The Way We Care is the Pilgrims’ Friend Society approach to ensuring that older people have all that they need to flourish in their later years, especially as their physical needs increase. Every part of what The Way We Care looks like in the daily lives of our care homes is rooted in how the Bible tells us to treat and support others around us. There are eight foundational principles to The Way We Care:
- Every person is a physical, mental, emotional, and spiritual being.
- People are made for the community.
- Every person has a unique role to play in life.
- All families are made up of different people with different skills and abilities.
- Building and growing relationships are an important part of life.
- Every person’s opinion about what happens to them is valid.
- Every person’s role is important, regardless of their capability.
- Every person has been lovingly and uniquely created.
We are committed to seeing the whole person – the history, the experiences, the joys and the sorrows of life, and to knowing who the important people are who make up the bundle of each person’s living.
Hours:
A Part-time contract(approximately 21 hours over 5 days a week).
Benefits:
- Get paid for doing your training!
- Training & development
- Career development: Whether you are starting your career or looking to expand your skills.
- Paid DBS checks
- Being part of our friendly and committed staff team
- Assigned buddy
- Ongoing support from management
- Flexible working: various working hours
- Team events
- Pension scheme
- Care Friends referral
- Medicash
- Perkbox – including an Employee assistance programme.
- Long-standing service rewards
- Birthday rewards
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Recovery Worker to play a pivotal role in our Mental Health and Complex Needs Service in Tower Hamlets.
Sounds great, what will I be doing?
Tower Hamlets Supported Living Services are intended for service users with a mental health need some of whom have multiple and/ or enduring needs such as dual diagnosis. With an emphasis on supporting the transition for service users who may have had a significant admission to institutional care, the service has a strong focus on supporting service users with their journey towards recovery and independence. Tower Hamlets Supported Living Services support service users most disabled by their mental ill-health. Service users presently residing in Tower Hamlets Supported Living Services are provided with intensive support for their complex needs.
Cannon Street Road is a 24-7 service catering for individuals with complex needs (mental health and/or dual diagnosis and/or neurodivergence needs and/or physical health issues etc). The project has 20 units. The service delivery is strength based, recovery oriented and co-productive and person centered.
The Dual-Diagnosis Lead will provide excellent quality dual diagnosis support; through assessment, support planning, coaching and motivational interviewing to service users who have drug/ alcohol and mental health concerns to ensure they move forward in their recovery journey. They will support the Service Manager to lead the running of this service and delivery outcomes configured by the local authority, Tower Hamlets.
The role involves providing expert support on complex cases, mentoring and supervising Recovery Workers and students, and contributing to a high-performing, person-centred team. Responsibilities include line management duties, quality assurance through auditing, and leading the implementation of co-production strategies. The post-holder will work collaboratively with stakeholders, promote inclusion, and ensure services comply with all relevant legislation and policies. Additional duties include supporting recruitment, assessments, tenancy processes, and fostering continuous professional development and team wellbeing.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
The ideal candidate has at least one year of experience in the health, social care, or voluntary sector, with a background in managing people and supporting individuals with mental health issues, complex needs, and dual diagnoses. They have worked in high-pressure, challenging environments and are skilled in supporting both service users and staff facing vulnerabilities. The candidate demonstrates strong communication and partnership-building abilities across sectors, is confident using Microsoft Office programs (PowerPoint, Excel, Word), and excels in time management, delegation, and establishing effective processes and guidelines.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Research and Policy Officer
Job Description
About DigitalCare Hub
Digital technology helps care services spend more time caring. It helps the people we support keep control of their lives, and of their care. Over the last few years, the need for information to be shared securely and efficiently between health and care services has become even moreapparent. But this introduces new risks – for example how information is kept safe and secure, and what happens if a digital system fails.
This is a shared role across DigitalCare HubandtheBetter Security, Better Careprogramme which wemanage.
Digital Care Hubis runwithsocialcare,for social care.The Digital Care Hub provides free information,guidanceand support to enable adult social care providers to make the most of digital technology – and to do it safely.
We are an independent, not-for profit, Community Interest Company, guided by care providers, so we understand the needs and challenges facing the diverse range of organisations in our sector.
Better Security, BetterCareis a support programme– funded by the Department of Health and Social Care and managed by Digital Care Hub -to help adult social care providers to store and share information safelyby using the Data Security and Protection Toolkit (DSPT). The DSPT is a free, online self-assessment for health and care providers to evaluate and improve their data and cyber security.
The programme is delivered by acentral team and our local support organisations across the country. Most of these support organisations arelocal care provider trade associations. We also work closely with colleagues from the NHS, ADASS, DHSC and local councils.
About you and the role
We're looking for an inquisitive, analytical and collaborativeResearch and Policy Officerto join our growing team.
You'll play a key role in helping Digital Care Hub become the leading source of evidence, insight and practical guidance on digital transformation, data, AI and cybersecurity in adult social care.
Working across our national programmes, you'll design and deliver research projects, analyse policy developments, engage with providers and partners, and translate complex issues into clear, practical resources that help the sector improve. You'll contribute to consultation responses, produce reports and briefings, support national events and webinars, and help us demonstrate the impact of our work.
This is a varied role that combines research, policy development, stakeholder engagement and programme delivery. No two weeks will look the same—you could be facilitating a roundtable with care providers, analysing survey data, drafting a briefing for government, interviewing providers for a case study or helping develop new guidance on AI in social care.
You'll work closely with colleagues across Digital Care Hub and our national partners, taking an entrepreneurial approach to identifying emerging issues, generating insight and turning evidence into action. You'll report directly to the Chief Executive Officer and will have the opportunity to shape the development of our research and policy function as the organisation continues to grow.
Key Responsibilities
Research and Insight
-
Design and deliver research projects.
-
Develop surveys and analyse data.
-
Conduct interviews and focus groups.
-
Facilitate provider roundtables.
-
Review policy and academic literature.
-
Produce evidence summaries.
-
Identify emerging issues across digital health and adult social care.
Policy Development
-
Draft policy papers and consultation responses.
-
Translate research into practical recommendations.
-
Produce briefings for government, boards and senior leaders.
-
Track developments across DHSC, NHS England, CQC and ICO.
-
Support Digital Care Hub policy positions.
Programme Delivery
-
Support grant funded programmes.
-
Develop guidance and resources.
-
Produce webinar materials and case studies.
-
Coordinate advisory groups.
-
Support monitoring and evaluation.
Stakeholder Engagement
-
Build relationships with providers and representative bodies.
-
Collaborate with universities, government and sector partners.
-
Engage technology suppliers where appropriate.
Communications
-
Write reports, briefings and newsletters.
-
Draft articles and presentations.
-
Support thought leadership.
Monitoring and Evaluation
-
Develop outcome measures.
-
Analyse programme impact.
-
Produce evaluation reports.
-
Identify lessons learned.
Person Specification
Essential
-
Degree or equivalent experience.
-
Experience designing research projects.
-
Strong qualitative and quantitative research skills.
-
Excellent written communication.
-
Ability to explain complex subjects clearly.
-
Excellent organisational skills.
Desirable
-
Charity experience.
-
Knowledge of digital transformation.
-
Understanding of AI and cybersecurity.
-
Experience evaluating programmes.
-
Experience working with government.
Main terms and conditions
-
£36,000 per annum including pension.
-
Full timefixed term12 month fixed term contract
-
Homebased,withsometravelacross England
-
28 days annual leave plus Bank holidays
The Digital Care Hub provides free information, guidance and support to enable adult social care providers to make the most of digital technology
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Permanent | 37.5 hours per week, Monday to Friday (no evenings, bank holidays or nights)
Occasional Saturday cover required.
As a Clinical Services Matron at MSI Reproductive Choices UK, you'll have the opportunity to shape how care is delivered across your region, leading talented clinical teams, developing future leaders and ensuring every client receives safe, compassionate and exceptional care.
This is more than an operational leadership role. It's an opportunity to influence clinical excellence, inspire others and make a lasting difference to both colleagues and the people who rely on our services every day.
Lead people. Improve services. Drive change.
You'll provide leadership across multiple treatment centres, supporting Clinical Team Leaders and multidisciplinary teams to consistently deliver outstanding clinical care.
From coaching and developing colleagues to strengthening clinical governance and identifying opportunities for service improvement, you'll be trusted to create an environment where people can thrive and high-quality care is the standard, not the exception.
Working collaboratively with operational and clinical leaders, you'll help shape the future of our services while ensuring compliance, quality and client experience remain at the centre of every decision.
The impact you'll have
As Clinical Services Matron, you'll play a vital role in:
- Leading and developing high-performing clinical teams.
- Promoting a culture of safety, accountability and continuous improvement.
- Maintaining excellence in clinical governance and regulatory compliance.
- Supporting service innovation and quality improvement across multiple sites.
- Coaching and mentoring colleagues to reach their full potential.
- Ensuring every client receives compassionate, person-centred care.
Travel across regional treatment centres forms part of this role, giving you the opportunity to build relationships with teams and provide consistent leadership across the region.
We're looking for a leader who...
You'll be a registered healthcare professional with significant leadership experience and a genuine passion for developing people.
You'll bring experience of leading clinical teams, a strong understanding of governance and patient safety, and the confidence to influence, support and inspire others through change.
Experience within sexual and reproductive healthcare or leading across multiple sites would be advantageous, but most importantly, we're looking for someone who shares our commitment to delivering exceptional care and creating positive outcomes for both clients and colleagues.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
About the role
As RCOG Communications and Media Manager, the campaigns you design and lead will ensure the voices of women and frontline clinicians are shaping the health agenda and influencing policy.
In this role, you will work regularly with national journalists, women’s health charities, Department of Health and Social Care, NHS England or successor bodies, other royal colleges, specialist societies and other partners to develop accurate and compelling stories that bring the College’s work to life in the news.
Working closely with colleagues across our Policy and public affairs, Workforce and Marketing teams, you will be part of a friendly and passionate External Affairs directorate.
Key responsibilities include:
-
Lead College’s annual external communication plan including variety of campaigns aligned to the College’s strategic priorities.
-
Profile College’s work and impact in the media and build effective media partnerships
-
Oversee RCOG content and social media strategies and developing impactful content to engage audiences through earned, paid and owned channels.
-
Ensuring that clinicians’ expertise and women’s voices and lived experience inform the RCOG’s communications programme
-
Act as a trusted expert advising our President, Officers and senior leaders on reputational issues, including briefing and media training for high-profile or sensitive topics
-
Using data, insight and new technologies to continuously improve the impact of communications and campaigns
-
Participating in the out-of-hours press rota, currently around one in three weekends and occasional evenings.
About you
You are an experienced communications professional who has led communications programmes and integrated campaigns from planning through to evaluation You have strong press-office and media-relations experience and a track record of building productive relationships with journalists.
You combine strategic thinking with and editorial judgement and are comfortable managing both reactive media issues and longer-term communications activity. You can advise senior stakeholders clearly and calmly, work constructively with partners and ensure that clinicians’ expertise and women’s lived experience are represented accurately and respectfully.
You will thrive in this role if you enjoy varied work, can prioritise effectively when circumstances change and are motivated by the contribution that communications can make to better healthcare for women and girls.
Essential requirements:
-
Demonstrable experience managing development and delivery of an organisation’s communications programme
-
Designing and delivering creative impactful campaigns with clear outcomes
-
Strong media-relations and press-office experience, including developing stories, responding to enquiries and working with journalists
-
Excellent news judgement and the ability to produce clear, accurate and engaging content for different audiences and channels
-
Experience advising senior leaders or spokespeople on sensitive, high-profile or reputational issues.
-
Successful track record of building relationships and delivering communications work with external partners
-
Effective planning and prioritisation skills
-
Able to use data and insight to evaluate and improve communications activity
-
Willingness to participate in the out-of-hours press rota
-
Experience supervising, coaching or developing colleagues.
For the full list of key responsibilities, please check the recruitment pack.
Our culture and benefits
You will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:
-
Agile and flexible working environment and free lunch onsite
-
25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
-
10% pension contribution after probation
-
Enhanced wellbeing and family support
-
Interest free season ticket loans after probation
-
Tailored Learning and Development and study leave
-
Affinity staff networks
-
Life assurance and income protection schemes
-
Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site.
Applications close at 10.00 am on Monday 24 August 2026
We encourage candidates to apply early. We may close the advert before the stated date if we receive a high volume of suitable applications.
First-stage interviews are expected to take place on 2 and 3 September 2026. Second-stage interviews for selected candidates are expected to take place between 14 and 16 September 2026.
We hope the successful candidate will start in October 2026, subject to their notice period and completion of pre-employment checks.
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including people from Black, Asian and minority ethnic backgrounds and disabled people. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
Please note: Applicants must have the right to work in the UK. The RCOG is unable to provide visa sponsorship for this role.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 19,000 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
This exciting new role sits within REUK’s Education Pathways work which has been in a pilot phase for the last few years and is rapidly growing now that the UK government has made a commitment to expanding safe and legal routes to higher education in the UK for refugee students.
Once a student is selected for participation and offered a university place, this postholder becomes their core anchor and primary REUK point of contact. This role oversees the entire student journey—from pre-departure preparation and arrival orientation to ongoing academic support, psychosocial wellbeing, community building on campus and monitoring of student outcomes.
The postholder will work alongside the newly created Education Pathways Universities Lead. While the Universities Lead focuses on institutional partnerships, you will focus on the student support side of the pathway: equipping university welcome groups to develop integration plans, pairing scholars with academic mentors (with support from REUK’s educational mentoring team), building a vibrant national student network, and providing hands-on casework escalation when complex issues arise.
This is a critical role within a small, high-capacity specialist unit within REUK. Because this is an emerging and new area of work you must be comfortable working with risk and ambiguity, refining and learning rapidly as parameters evolve. You will be a versatile practitioner - equally skilled at designing cohort orientation programmes and delivering student workshops as you are at managing administrative workflows, tracking student outcomes, and delivering compassionate, individual casework support.
Role outcomes
1. Refugee Education Pathway students transition smoothly into UK higher education through comprehensive pre-departure guidance, arrival orientation, and holistic onboarding. To this end, key responsibilities include:
-
Serving as REUK’s primary point of contact for scholars in the months immediately preceding travel, delivering pre-departure briefings and managing expectation-setting.
-
Supporting the Education Pathways Lead to recruit, select and match eligible students.
-
Coordinating arrival logistics and initial orientation in close collaboration with partner universities and campus welcome groups.
-
Establishing clear, trauma-informed onboarding protocols to help students adapt quickly to the academic and cultural environment of UK universities.
-
Designing and delivering (in collaboration with young refugees who participated in the pilot pathway) high-quality orientation resources, toolkits, and interactive induction sessions tailored to the unique practical and psychosocial needs of newly arrived refugee students.
-
Working alongside the Universities Lead to conduct campus visits to ensure scholars are safely settled and Welcome Groups are offering appropriate integration support
2. Scholars thrive academically, socially, and emotionally through tailored REUK-added support structures, mentorship, and peer networks. To this end, key responsibilities include:
-
Supporting the Universities Lead in training campus welcome groups (staff, student unions, and peer volunteers) and maintaining ongoing liaison to ensure high-quality local support.
-
Overseeing REUK’s added-value support framework, including:
-
Sourcing, matching, and managing academic mentors for students on the programme;
-
Facilitating a vibrant, national network for education pathway students, organising regular in-person and online meet-ups and peer connections, as well as referrals to REUK’s refugee student leadership programme;
-
Providing occasional direct, high-level casework support and conflict resolution when complex student welfare, academic, or integration issues are escalated from universities to REUK.
-
-
Fostering an empowering community environment that prioritises student agency, mental health, and long-term wellbeing throughout their studies.
3. Student support operations, cross-team coordination, safeguarding and administrative processes are managed efficiently and self-sufficiently. To this end, key responsibilities include:
-
Managing all student-facing administrative processes, communication channels, and record-keeping systems independently without junior administrative support.
-
Working in close alignment with the Universities Lead to ensure institutional arrangements and campus support delivery are fully synchronized.
-
Maintaining robust safeguarding and data protection protocols across all student casework, communications, and interactions.
-
Liaising with external specialist organizations (e.g., legal advisors, healthcare providers, mental health services) when complex casework exceeds standard university support.
4. Student progress and outcomes are robustly evaluated and clearly communicated, contributing to programme learning and REUK’s wider mission. To this end, key responsibilities include:
-
Reporting directly to the Education Pathways Lead and Chief Executive on cohort wellbeing, retention rates, academic progress, and key student outcomes.
-
Designing and implementing (with the support of REUK’s Research Manager) student feedback mechanisms, regular check-ins, and longitudinal evaluation frameworks to track scholar progression.
-
Supporting grant reporting and contributing qualitative impact stories and student reflections for funders, communications and organisational learning.
-
Working alongside the Youth Advocacy Manager to provide Education Pathways students opportunities to engage with our Refugee Changemakers team
-
Feeding student-led insights and operational learning into REUK’s broader research, policy, and systemic change work to improve refugee education nationwide.
Person specification
Although each role requires particular competencies, we seek staff members - irrespective of role - who are willing and able to demonstrate core competencies related to 1) character and values, 2) personal working style and 3) team working. Please see the applicant pack for more details. The competencies required for this specific role are:
-
Student support and safeguarding: Proven track record of delivering direct support, pastoral care and complex casework for displaced young people or international/refugee students in higher education and supporting others to do the same.
-
Training and resources: Experience designing and delivering transition, orientation, or onboarding programmes that support cross-cultural adaptation and academic readiness.
-
Volunteering management: Strong experience in recruiting, training and supporting volunteers and volunteer groups (e.g., akin to academic mentors or campus welcome groups).
-
Network and community building: Skills in facilitating student-led networks, organizing cohort events/meet-ups, and building inclusive peer-to-peer support spaces.
-
Operational self-sufficiency and willingness to travel: High level of personal organization, ability to manage admin independently without junior support, and willingness to travel regularly across the UK.
-
Knowledge of education pathway models: Familiarity with international refugee education pathway models (such as Canada’s WUSC; Australia’s RSSP/SkillPath and or others operating in Japan, Italy, Ireland etc).
-
Knowledge and understanding of refugee tertiary education and the needs of resettled refugees more broadly: Strong understanding of the systemic barriers faced by refugee students in higher education both in the UK and internationally in first countries of asylum, as well as the support needed on resettlement to a third country.
-
Student participation: Deep understanding of the principles of youth or student leadership and co-production, with the ability to embed these meaningfully across the education pathway
-
Interpersonal skills: An ability to build and maintain positive, warm and confidence inspiring working relationships with internal colleagues and external partners and stakeholders, including in complex situations.
-
Communications: Outstanding verbal and written communication skills, including ability to appropriately communicate nuance and complexity; confidence communicating with and presenting to a variety of audiences.
Please ensure that you have read the applicant pack before applying and that you answer all the required questions. Applications must be submitted by 9am on Wednesday 2nd September 2026.
We understand that some candidates may choose to use generative AI tools to support their application. While this is acceptable, please note that we will run all applications through AI-detection software. Applications with very high indicators of AI-generated content will score lower, particularly where responses lack originality or personal insight. As this role involves producing high-quality written materials that reflect REUK's voice and values, the ability to write clearly and authentically without reliance on AI is essential.
Education for a hopeful future: we enable refugee youth to access, remain and progress in education.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you an insight-driven leader with experience of service design and development, CRM systems and data management? Do you enjoy turning evidence into action, building effective processes, and helping organisations maximise their impact? Then join Sported as our Network Services and Data Manager and play a key role in developing and evolving the services, activities, and support we provide to grassroots groups across the UK.
About Us
Sported is a charity that delivers funding, resources, and expert volunteer support to grassroots groups that use sport and physical activity to make a positive difference to people and communities.
Our network of 5000 groups reached over one million people across the UK in 2025–26. Through free support, resources and funding, we help trusted local leaders lower the barriers participation, building stronger, fairer communities and improving health and wellbeing, and opportunities for all.
We are now looking for a Network Services and Data Manager to join us on a full-time, permanent basis, working 37.5 hours per week.
Why Join us?
· A supportive, friendly, engaged team, with a great people first culture
· A salary of £39,393 – £45,020 (dependent on experience)
· 25 days’ holiday per annum plus Bank Holidays
· Two additional wellbeing days per year
· Two paid volunteer days each year
· Up to five days’ paid study leave for self-funded training
· Flexible working arrangements
· A confidential counselling service
· Pension scheme
· Cycle to Work scheme
This role is a fantastic opportunity for a strategic and insight-driven professional with expertise in service design, CRM systems, and data management to join Sported's mission of supporting grassroots groups to create lasting change in their communities.
Here you will have the opportunity to provide leadership to a function with significant potential for growth and development. You'll be instrumental in embedding best practice across service design, establishing robust processes, enhancing data capability, and creating a culture of evidence-based decision-making.
The successful candidate will drive continuous improvement, helping to establish a high-performing, strategically focused function that maximises impact across the organisation.
The Opportunity
This is more than a data role
You'll lead the development of Sported's services, CRM systems, and data strategy, ensuring our decisions, processes, and offer to grassroots groups are driven by insight and evidence.
Working closely with colleagues across the organisation, you'll champion innovation, improve how we use data, and help create exceptional experiences for the grassroots groups we serve.
If you're excited by the opportunity to shape strategy, lead change and maximise social impact, we'd love to hear from you.
About You
• An excellent communicator, able to build positive working relationships with the wider team.
• An effective influencer, able to drive change and embed new ways of working across the organisation.
• A self-starter, able to work independently and under your own initiative.
• A curious mind, able to ask questions and pursue answers.
• A critical thinker, able to assess existing approaches and imagine new ways of working.
• A passion for making a difference to marginalised communities and people.
Please see the job pack, where you’ll find details of roles and responsibilities, and required skills and experience.
The closing date for this role is Midnight on 20th August
Sported is an equal opportunities employer, and we warmly welcome applications from people of all backgrounds. We particularly encourage applications from ethnically diverse, LGBTQ+ and disabled communities, as well as people with lived experience of tackling inequalities, because we value the insight and strength that diverse voices bring to creating meaningful change.
We want you to feel comfortable and supported throughout the recruitment process. If there is anything we can do to help make the process more accessible for you, please let us know.
We want every candidate to have the best opportunity to showcase their skills. That's why we use a anonymous recruitment process and provide interview questions in advance, supporting a fair, transparent and inclusive selection process.
If you wish to apply, please provide an up to date CV, together with a cover letter detailing how you meet the criteria shown in the person specification. You can use experiences gained from work, volunteering and life experiences. We will not consider applications without these two documents. We also ask you to complete an equal opportunities monitoring form, this is not compulsory but we use the anonymous data to help us improve our recruitment practices and ensure our approach reaches a diverse audience.
Sported is the UK's leading grassroots sports charity. We transform lives and strengthen communities by helping them unleash the power of sport.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Barts Health NHS Trust provides maternity and neonatal care for women and birthing people and their babies each year, providing all aspects of obstetrics and midwifery care in our labour ward, midwife-led birth centre and home birthing service.
North-East London (NEL) (Newham, Tower Hamlets, Waltham Forest) Maternity and Neonatal Voices Partnership (MNVP) listens to the experiences of women, birthing people and families, and brings together service users, staff and other stakeholders to plan, review and improve maternity and neonatal care. MNVPs ensure that service users’ voices are at the heart of decision-making in maternity and neonatal services by being embedded within the leadership of provider trusts and feeding into the Local Maternity and Neonatal System (LMNS) and Integrated Care Board. This influences improvements in the safety, quality, and experience of maternity and neonatal care. We work to ensure that every woman and birthing person on the maternity and neonatal pathway has a chance to have their voice heard. We do not speak for them.
We are recruiting a Maternity Lead for Tower Hamlets, who brings the expertise of women/birthing people with lived experience of maternity services at Barts Health NHS Trust into the heart of the development of every aspect of maternity and neonatal services at the trust.
The role of Maternity Voices Partnership (MVP) Lead is key to providing inclusive and collaborative leadership and ways of working, ensuring that all women and birthing people and their families’ views are heard and acted on. This is an exciting opportunity to review, shape and improve services and make a real difference to women, birthing people and their families.
This is a paid, self-employed job requiring 1.5 days per week (worked flexibly where possible). Working with the MNVP is an opportunity to become part of a vibrant team, improving care for our service users and enabling voices and engagement with our community.
The membership of the MNVP includes:
● Women, birthing people and families from a diverse range of backgrounds.
● Members of the wider community such as birth workers and charities specialising in mental health, supporting refugees, etc.
● Nurses, midwives, health visitors, doctors and managers.
This is a self-employed position on a fixed-term contract until March 2027. The successful candidate will not be entitled to employee benefits such as pension, sick pay, or holiday pay.
As a self-employed contractor, you are responsible for managing your own tax and National Insurance contributions. You will be required to invoice the organisation for your work at the end of each calendar month, and payment will be made within 21 days of receipt of a monthly invoice.
Please note: This role requires applicants to have lived experience of using maternity services at The Royal London Hospital and/or Tower Hamlets within the last five years (either by giving birth or receiving maternity care). The ability to speak Bengali, Urdu or Romanian is highly desirable and will be considered an advantage.
The client requests no contact from agencies or media sales.
St Joseph’s Hospice has a brilliant vacancy for a Specialist Palliative Care Physician at either Consultant or Lead Consultant level, dependent on experience. This is a fantastic opportunity to make a significant difference to the palliative and end-of-life care experiences of our wonderfully diverse and extensive local communities. You will influence the shape of palliative medicine and hospice care in one of the oldest and largest hospices in England.
Hours: 40 plus on-call work, with 10 programmed activities + on-call rota.
About you
You will need:
- Full GMC registration with Licence to Practice and entry on the GMC Specialist Register in Palliative Medicine or eligibility for entry within six months of interview
- Significant experience as a Consultant in Palliative Medicine
- MRCP (UK) or equivalent Royal College qualification
- Experience working within multidisciplinary teams
- Excellent leadership and people management skills
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity-awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services – delivered at home, in our in-patient unit, and through out-patient clinics – are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything we do. We work to ensure that everyone receives the support they need with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
Why work for us?
- 27 days’ holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket loan
- Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme
- Santander cycles discount and cycle-to-work scheme
- Health cash plan and access to EAP services
Join the St Joseph’s team and find out more!
For further information and to apply, please visit our website via the Apply button.
Closing date: 21st August 2026.
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reports to: Community Support Manager
Contract: Full-time
Role Purpose
As Community Support Lead: Grantmaking, you will provide the day-to-day administrative and operational support that enables HOST to deliver hosted grantmaking activities accurately, safely, and efficiently for our hosted partners.
You will be line managed by the Community Support Manager and work closely with the Partnerships Manager: Grantmakers to deliver Hosted Grantmaking. Your primary focus will be grantmaking administration: due diligence coordination, grant agreement support, process tracking, records management, and audit-ready documentation.
You will also provide secondary cover for general Community Support activity, including onboarding administration, payment or invoice queries, routine partner communications, and escalation. Relationship ownership and strategic funder or partner management will sit with the Community Support Manager, Partnerships Manager: Grantmakers, and relevant senior colleagues.
Core Responsibilities
1. Hosted Grantmaking Administration and Process Tracking
-
Maintain clear, accurate, and up-to-date grantmaking records across ClickUp, Zendesk, CRM systems, shared folders, and relevant internal trackers.
-
Track hosted grantmaking processes from initial request through due diligence, agreement preparation, approval, disbursement, and reporting.
-
Monitor deadlines, dependencies, missing information, and next steps, following up promptly and clearly.
-
Support the Community Support Manager and Partnerships Manager: Grantmakers to maintain visibility of live grantmaking activity, bottlenecks, risks, and upcoming priorities.
-
Keep grantmaking documentation organised, complete, and accessible to Finance, Legal, Partnerships, and Community Support colleagues.
2. Due Diligence Coordination and Documentation
-
Administer due diligence processes for hosted grantmaking activities, ensuring required checks are initiated, tracked, and documented.
-
Coordinate the collection of information and supporting documents from hosted partners, grantees, funders, or internal colleagues as directed.
-
Maintain audit-ready due diligence records, ensuring forms, evidence, approvals, and risk notes are saved in the correct systems.
-
Spot missing information, incomplete checks, or process delays and escalate promptly to the Community Support Manager, Partnerships Manager: Grantmakers, or relevant colleagues.
3. Grant Agreement and Grant Process Support
-
Coordinate the administrative steps required to prepare, review, issue, sign, and store grant agreements and related documentation.
-
Track agreement status, including drafts, internal reviews, approvals, signatures, amendments, and filing.
-
Liaise with Legal, Finance, Partnerships, and Community Support colleagues to keep grant agreements moving through the agreed process.
-
Flag inconsistencies, missing approvals, unusual terms, or unclear documentation for review by the Community Support Manager or Partnerships Manager: Grantmakers.
4. Payment, Disbursement and Finance Coordination Support
-
Support the administrative coordination of grant disbursements, payment requests, invoice corrections, and related finance workflows.
-
Check that payment-related documentation is complete before progressing requests to Finance.
-
Track payment and disbursement status, following up on missing information or delays where appropriate.
-
Respond to straightforward payment or invoice queries from hosted partners, escalating complex or sensitive issues as needed.
5. Community Support
-
Provide flexible cover across general Community Support activities, including onboarding administration, system guidance, routine hosted partner queries, and follow-up actions.
-
Support onboarding processes by preparing materials, updating records, tracking completion of onboarding tasks, and ensuring next steps are clear.
-
Maintain accurate records of partner interactions, ensuring relevant issues, risks, and decisions are documented and shared with appropriate colleagues.
-
Escalate relationship-sensitive, complex, or higher-risk matters to the Community Support Manager or relevant Partnerships lead.
6. Systems, SOPs and Process Improvement
-
Support the creation, testing, and improvement of SOPs for hosted grantmaking, due diligence, grant agreements, onboarding, and payment-related workflows.
-
Identify gaps, duplication, or unclear steps in grantmaking and Community Support processes, and suggest practical improvements.
-
Keep internal checklists, templates, and guidance up to date so grantmaking processes are easier to follow and audit.
7. Risk Identification and Escalation
-
Identify potential financial, operational, compliance, or reputational risks arising from hosted grantmaking administration or partner support activity.
-
Escalate risks promptly to the Community Support Manager, Partnerships Manager: Grantmakers, Legal, Finance or Partnerships colleagues as appropriate.
-
Maintain clear records of risks, decisions, approvals, and follow-up actions.
You Bring
-
Experience in administration, operations, grants administration, programme support, community support, or client service.
-
Strong organisational skills, with excellent attention to detail and confidence managing multiple tasks, deadlines, and trackers.
-
A process-minded approach, with the ability to follow agreed steps carefully and spot where information, approvals, or documentation are missing.
-
Clear written communication skills, with the ability to provide warm, accurate, and practical updates to partners and colleagues.
-
Confidence using digital tools such as ClickUp, Zendesk, CRM systems, shared drives, spreadsheets, and cloud-based documents.
-
An understanding of, or willingness to learn about, due diligence, compliance, grant agreements, and audit-ready record keeping.
-
Good judgement about when to resolve straightforward issues independently and when to escalate complex, sensitive, or higher-risk matters.
Key Relationships
Internal: Community Support Manager, Partnerships Manager: Grantmakers, Partnerships Manager: Changemakers, Community Support Team, Finance Team, Legal Team.
External: Hosted partners, grantees, funders, fiscal sponsorship partners, service providers, and other stakeholders involved in hosted grantmaking and project hosting processes.
Performance Indicators
-
Grantmaking records and trackers are accurate, current, and easy to use.
-
Due diligence, agreement, approval, payment, and reporting steps are tracked and followed up on time.
-
Missing information, delays, unusual terms, and risks are escalated promptly.
-
Grant agreements and supporting documents are complete, correctly filed, and audit-ready.
-
Routine hosted partner queries and CS cover tasks are handled clearly, warmly, and within agreed timeframes.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports to: Croydon Health and Wellbeing Space Manager
Location: Croydon Health and Wellbeing Space (CHWS), Whitgift Centre, North End, Croydon CR0 1LP (additional locations may be identified in the future)
Hours:36 hours per week (full time), Monday to Friday with occasional weekend working required
We are looking for 2 Advice Workers to join the team at the Croydon Health and Wellbeing Space (CHWS).
Croydon Health & Wellbeing Space (CHWS) is an exciting and dynamic service, run in partnership with Mind in Croydon and Croydon BME Forum and commissioned by South London and Maudsley Mental Health Service (SLaM). The CHWS opened in 2022 with the aim of providing advice, information, and specialist support to Croydon residents with mental health concerns, who drop-in, or have been referred to the via the local Integrated Care Network Plus multi-disciplinary clinical and community mental health support teams.
The Advice Workers will be part of a friendly team, including crisis workers and clinical mental health professionals and function as the first point of access for visitors to the CHWS. Following an initial conversation to ascertain the clients’ needs, the Advice Workers will provide information and advice, as well as signposting and referrals to specialist services, such as the Mental Health Personal Independence Co-ordinators, Social Prescribers and Community Link Workers, in addition to the wider voluntary and statutory services in the borough. The role will be fast paced and vary each day offering a fantastic opportunity for the postholder to develop their knowledge and skills and make a difference to the users of this service.
To apply please send your CV and a Covering Letter explaining:
Why would you like to apply for this role?
How your skills and experience relate to the competencies in the Person Specification of the job description?
What value you can add to the service?
Mind in Croydon is working to promote good mental health. It seeks to empower people to lead a full life as part of their local community.
The client requests no contact from agencies or media sales.


