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219

Case manager jobs in walthamstow, greater london

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Top job
The London Irish Centre, NW1, London (Hybrid)
£31,000 - £37,000 per year
We are seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team.
Posted today
Top job
Plumstead Community Law Centre, London (Hybrid)
£45,000 - £55,000 per year
Exciting opportunity to build on significant recent management and governance developments and lead strengthening of legal practice.
Posted 2 days ago Apply Now
Top job
Social Interest Group, Croydon (On-site)
£29,000 per year
We are seeking a Dual Diagnosis Worker who has a specialism in complex mental health and substance misuse to join our team in Croydon.
Posted 1 day ago
Top job
Help for Heroes, London (Hybrid)
£40,232 - £44,654 per year
We have an incredible opportunity for a Veterans Community Nurse to join our team.
Posted 4 days ago
Maa Shanti, London (Hybrid)
£26,000 - £27,000 pro rata
Posted 1 week ago Apply Now
Manor Gardens Welfare Trust, London (Hybrid)
£40631 - £43450
The Mental Wellbeing Manager will lead Manor Gardens’ culturally competent, trauma-informed mental health work
Posted 4 days ago Apply Now
Grand Union Community Energy, Watford (Hybrid)
Pro-rated salary for 1 day per week, £7,000 to £9,500 per annum (£34,000 to £47,000 full time equivalent) depending on experience plus 3% pension contribution.
Posted 2 weeks ago Apply Now
RNID, Remote
£24,000 - £27,000 pa plus excellent benefits (FTE £40,000 - £45,000 pa)
Posted 1 week ago
Closing in 6 days
Victim Support, City of London (Hybrid)
Up to £31732.20 per annum
Posted 2 weeks ago
Closing tomorrow
Solace Womens Aid, Enfield (On-site)
£28,255 - £29,913 per year
Posted 2 weeks ago
Closing in 6 days
The Film and TV Charity, London (Hybrid)
£50,000 - £55,000 per year
Posted 3 weeks ago
Closing in 3 days
THE ACTORS' BENEVOLENT FUND, London (Hybrid)
£35,000 per year
Join our friendly and ambitious team at an exciting time to make a difference, providing direct help, guidance and administrative support.
Posted 1 week ago
Page 5 of 15
NW1, London (Hybrid) 5.9 miles
£31,000 - £37,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants.

As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Legal Advocate (benefit appeals), Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.

We are seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first.

 About You

  • You have solid experience advising on welfare benefits and housing law, including issues like homelessness, entitlement, and disability benefits.
  • You use a strength-based, person-centred approach to empower clients and achieve positive outcomes.
  • You’re confident advocating for clients with agencies such as the DWP and local authorities, both in writing and verbally.
  • You’re highly organised, able to manage competing demands, and proficient in using case management and information systems.
  • You demonstrate excellent communication and interpersonal skills and are comfortable working with diverse client groups and professionals.
  • You’re collaborative, flexible, and committed to safeguarding, equality, and continuous professional development.

Key areas of responsibility

· Work in line with the purpose, vision, mission, and values of the LIC.

· Deliver high-quality information and advice on housing and welfare benefits according to client needs. 

· Manage your own caseload and undertake casework with minimal supervision.

· Provide services in accordance with all relevant quality standards.

· Create and maintain comprehensive client and service provision records, using information technology and other systems.

· Support service delivery via telephone, drop-in, and pre-booked appointments, including staffing the response line as needed.

· Advocate on behalf of clients with third parties, including the Department for Work and Pensions and local authorities, by letter, telephone, email, and in-person.

· Contribute to multi-disciplinary service provision, build excellent working relationships, and establish referral pathways to achieve the best outcomes for clients.

· Maintain excellent knowledge of benefits, housing law, grants, as well as changes in law, practice, and supporting services.

· Work collaboratively with internal teams and services.

· Attend any outreach including social groups as required.

· Ensure safeguarding measures for vulnerable adults and children, as well as the health and safety of staff, volunteers, and clients, are followed in line with established processes.

· Comply with LIC policies and procedures, including those relating to confidentiality, data protection, equality, and diversity.

· Participate in meetings and commit to personal learning and professional development.

· Carry out any other reasonable duties as directed by management.

This job description outlines the key responsibilities and duties associated with the role. It is not exhaustive or restrictive and may be reviewed and amended in line with service needs and organisational priorities. The postholder may also be required to work from other locations or undertake other duties as reasonably requested by management.

 Employee Benefits

· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).

· Enhanced sick pay - 4 weeks of contractual hours on full pay after completion of probationary period pro rata *

· Enhanced maternity and adoption leave pay*

· Cycle to Work Scheme*

· Tech Scheme*

· Eyesight tests and contribution to corrective glasses*

· Jury Duty leave pay*

· Employee Assistance Programme.

· Complimentary tickets to select events.

· 50% discount on LIC education courses (subject to availability).

· 20% discount at the LIC shop and 10% discount at the LIC bar.

· Mindfulness app membership*

*Only available to staff on contracts of a minimum of 12 months

 

LONDON IRISH CENTRE

OUR SIX CORE VALUES

At the London Irish Centre we strive to be:

1. Welcoming

2. Compassionate

3. Inclusive

4. Creative

5. Community-centred

6. Sustainable

 

The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.

 

Posted by
The London Irish Centre View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 08 August 2025
Closing date: 01 September 2025 at 09:12
Tags: Advice / Information, Social Care / Development, Homelessness, Human Rights, Public Health, Wellbeing, Social / Support Work