Case Officer Jobs
Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.
Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.
This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 13th May 2024
Interview date(s): w/c 20th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Tenancy Services Officer / Housing Officer
Ellesmere Port, Blacon and Merseyside
Temporary - 3 months initially
Full time hours
£15.00 - £17.00 per hour
Our client
Morgan Hunt is currently working with a large Housing Association to recruit a Tenancy Services Officer / Housing Officer for a temporary period of approximately 3 months with the potential for extension. The patch will cover approximately 500 properties in the Cheshire West area (Ellesmere Port, Blacon, and Merseyside) with the expectation of being visible across the patch for at least 50% of the working week.
The role
As a Tenancy Services Officer / Housing Officer you will;
- Identify support needs and deliver person-centred actions, either directly or through partner agencies, along with information, advice and guidance.
- Be visible out in the community and be the first point of contact, getting to know our customers and tailoring service to their needs.
- Take ownership for customer queries through to a successful resolution and ensure lessons learnt are built into future service delivery.
- Use the pre-tenancy assessment process to identify and deliver any additional support, ensuring allocations are sustainable.
- Deliver targeted actions and interventions in partnership with external stakeholders to improve the sustainability of communities.
- Ensure empty properties are re-let in the most efficient and effective way by adopting an innovative and dynamic approach to marketing and allocating.
- Be responsive to incidences of Anti-Social Behaviour using a range of tools and techniques to prevent and tackle issues and adopting a multi-agency approach. To include preparing legal cases and taking them to court and providing support and protection for all parties involved.
- Plan and deliver effective resident engagement events and campaigns, taking time to listen and act on feedback.
- Record the outcomes and impact of engagement, promote to residents and use the results to improve satisfaction levels and make meaningful improvements.
- Promote the principles of safeguarding whilst having a comprehensive understanding of child protection and vulnerable adult issues.
- Complete regular inspections and manage all communal areas to ensure that health and safety regulations are complied with, including keeping areas free from hazards, and implementing the recommendations from Fire Risk Assessments.
- Support the delivery of robust income management recovery service, starting with new rent accounts at tenancy sign up.
The candidate
- Experience in a customer facing role, covering all aspects of generic housing management.
- Experience of working with specialist external support groups and agencies.
- Experience of dealing effectively with a diverse range of customers
- Understanding of welfare benefits and financial inclusion
- Understanding of Welfare Reform and options to mitigate risks for residents.
- Solid working knowledge of safeguarding
- Excellent analytical & communication skills, both written and verbal
- Good numeracy skills and the ability to understand and interpret financial information.
- Ability to think creatively when faced with problems and adapt to changing circumstances.
- Display the resilience and emotional intelligence to be able to cope with difficult situations.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
We're looking for a Housing & Income Officer to join our Landlord services team located at our Head Office moving to Caledonian Road this year.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.
Managing a patch of 400+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience.
Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage.
In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time.
Fixed term contract of 6-9 months
Needs to be able to travel, some homeworking but priority is out on site visiting customers in their homes and having a presence in the community.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.
Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.
Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.
A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.
A willingness to "go the extra mile" when working with our customers
What you'll bring:
Essential:
Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Role Summary
As the Director of Research and Public Affairs you lead a team working across the full range of research work (including commissioning, grant-making and in-house research) and public affairs work (including policy analysis, advocacy work and mobilising our activists). You also contribute to the charity’s strategies, leadership and governance as a member of the Executive Team. Ultimately, your role is to generate new knowledge; and communicate knowledge, ideas and emotions to change hearts and minds, creating tangible reductions in alcohol harm across the UK.
Key Tasks and Responsibilities
Leadership, strategy & planning
1. Lead the research and public affairs functions at Alcohol Change UK.
2. Produce and deliver plans across our research and public affairs work programmes that are ambitious for change (impact), realistic given our resources, and consistent with our strategy, our other work programmes, and our values.
3. Set budgets, tightly control costs and identify opportunities for making savings, growing income and making the case for investment.
4. Appropriately monitor and evaluate our research and public affairs work with a view to knowing, growing and showing the impact we make.
Research
5. Work closely with the CEO, Policy and Research Manager, R&P sub-committee and Wales Office to determine and oversee the charity’s programme of commissioned research, research grants, and in-house research.
6. Ensure that all research is designed with impact-in-mind and, once complete, that it delivers on that impact through active and ongoing communication of the findings to the right audiences with the right messages through the right channels.
7. Lead the research function to be the central hub for the charity on the topic of alcohol harm and its solutions, staying on top of new research.
8. Influence the research spending of other agencies (e.g. NIHR) with a view to maximising funding into alcohol research in general.
Public Affairs
9. Lead and manage the charity’s public affairs activity, deploying the CEO, Research & Policy Officer and other staff as a team.
10. Lead our work with external alliances, such as the Alcohol Health Alliance and the Alcohol and Families Alliance, and on the APPG on Alcohol Harm.
11. Develop excellent relationships with Parliamentarians, civil servants, charities and other important institutional actors in our field.
12. Build Campaigner journeys for our engagement audience to best mobilise them to help us with our influencing work.
13. Lead on the commissioning and management of any external public affairs agencies, parliamentary monitoring services and similar suppliers.
14. Ensure our policy positions are kept up-to-date, based on emerging evidence and contemporary thinking, and consistent with our principles.
15. Work closely with the Director of Engagement and Fundraising to effectively mobilise and deploy our activists, Community Champions and other supporters so they (i) make a difference, (ii) become better informed over time, and (iii) remain motivated to campaign for our cause.
16. Work closely with the Director of Marketing and Communications to influence all forms of media to better support our desired outcomes.
Team Leadership and Management
17. Lead and manage the research and public affairs team(s), ensuring excellent line management.
18. Lead the process of recruiting and inducting new team members, as appropriate.
19. Proactively develop your own skills and experience as well as those of staff within your team.
Cross-organisational Role
20. Act as a spokesperson for the charity at high profile events and across media, including radio and TV.
21. Be an active and positive member of the charity’s Executive Team.
22. Work with colleagues across the charity to support their work and to act as ‘one team’.
23. Work particularly closely with colleagues in the Wales office, optimising opportunities for joint working.
24. Contribute actively and positively to the development of charity-wide strategies and activity.
Other Duties
25. Continually develop your knowledge of alcohol harm and solutions to it.
26. Act as a positive ambassador for Alcohol Change UK at all times.
27. Know, embrace and actively uphold the values of Alcohol Change UK at all times.
Other reasonable duties at the request of the CEO.
We are Alcohol Change UK. We work for a society that is free from the harm caused by alcohol.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Responsible to: Chief Executive
Responsible for: Finance Team
Hours: 37.5 hours per week
Contract: Permanent
Location: Baca office, Loughborough, England with regular travel to Cambridge and locations where Baca’s services are delivered
Overall purpose
Provide strategic financial leadership for Baca and be accountable for the provision of financial and performance information to enable the Leadership Team and the Board to ensure Baca is financially sustainable for the purpose of achieving its vision and mission.
Core skill will be as a qualified accountant but you will demonstrate a range of experience leading teams and delivering a range of projects across the organisation using a joint working approach. As a member of the Leadership Team, you will work alongside other senior leaders to shape the strategic direction of the charity and ensure that its aims and objectives.
Key Responsibilities
Resource Planning, Budgeting and Reporting
- To direct Baca annual budget setting and longer term strategic financial planning, with robust analysis of income, expenditure, forecasts and cashflow.
- To deliver high quality financial reporting, providing advice and support, in writing and verbally, as required for the Leadership Team, the Finance and Fundraising sub-group and the Board of Trustees.
- To ensure budget holders receive up to date timely and accurate management accounts and information in order to maintain day to day control of the expenditure budget.
- Encouraging innovation and seeking best practice from inside and outside the sector.
- Identifying and responding to long-term strategic risks, challenges and opportunities to enable Baca achieving its Strategic Goals.
- Continually enhance the processes and procedures in place for resource allocation and monitoring at all levels of the charity
- Provide proactive assessment of opportunities to deliver efficiencies in collaboration with departments where necessary.
Leadership and Organisational Responsibilities
- As a member of the Leadership Team (LT), be a role model in practicing Baca’s values in order to achieve our Vision and Mission, prioritising the outcomes of the young people in all activities of the role.
- Together with the CEO, ensure all members of work with the Finance and Fundraising sub-group are regularly informed of all key strategic activity by leading the executive input and support to the Finance and Fundraising sub-group.
- Support the CEO to undertake negotiations with other organisations where necessary on matters of securing of resources.
- Ensure regulatory compliance with internal policy and procedures alongside external requirements of Charity Commission and Companies House.
- Undertake and deliver in the role as Company Secretary
- Steward Baca’s resources to effectively, economically and efficiently to achieve our Vision and Mission in line with our Values.
- Communicate effectively, internally and externally, ensuring accurate and efficient flow of information across the organisation ensuring finance plans are understood and supported by all involved with the organisation.
- Lead on financial aspects of subsidiary businesses if relevant
- Work at all times within the policies and procedures of Baca
- Respect at all times the confidentiality of information covering young people, staff and volunteers.
- Play an active part in the development and maintenance of good relationships with all who have business with Baca.
- Be proactive and willing to undertake other duties to help maintain our high standard of support and responsibility towards the young people we serve.
Financial Systems, Control and Accounting
- Oversee the integrity of all financial systems: Develop, monitor and manage the organisation’s financial systems, policies, procedures and internal controls and the development of a consistent approach across Baca.
- To lead the preparation of the organisation’s accounts for audit in accordance with current accounting good practice and Charity Commission’s Standards of Recommended Practice (SORP), liaising with the auditors and present the final accounts to the Finance and Fundraising sub-group and Board for approval.
- To be responsible for adhering to financial delegated authorities as agreed with the Chief Executive and Board.
- To implement, oversee and review Baca’s systems of financial risk management and controls assurance.
- To ensure the purchasing system operates effectively, ensuring sufficient supplies and services by working closely with the Operations Director.
- To lead the payroll provision and ensure that salary and related payments are made accurately and timely.
- To ensure that an appropriate register of assets are maintained accurately.
- To ensure that Baca has adequate cash holdings and cash is moved to interest bearing accounts as appropriate in line with Baca’s ethical asset management policy.
Team and People Management:
- Create, lead, manage, inspire and develop the finance team promoting Baca’s values by being visible, participative and encouraging cross team working
- Effectively manage the performance of the team, ensuring they are working to agreed objectives, delivering outcomes and that they receive appropriate training and support.
- Support theteam in day to day troubleshooting and administration where necessary.
- Develop and deliver integrated annual strategic objectives for all direct reports and their teams
- To keep abreast of legislation affecting financial accounting, that may be relevant to Baca, and to keep the Chief Executive fully aware of any relevant changes in the law.
- To maintain awareness of the fundraising, income generation and marketing environment
- To maintain and increase personal professional skills.
A full Job Description is available on the Baca website. The successful applicant will be required to have an enhanced DBS check. The deadline for applications is 29 April 2024.
It is our mission to serve young people who have been forced to flee their home country – offering safe homes, education, therapeutic care and support
The client requests no contact from agencies or media sales.
Who we are
The National Autistic Society is the UK’s leading charity for the 700,000 autistic people and their families in the UK. We are here to transform lives and change attitudes to help create a society that works for autistic people.
Who we are looking for
The National Autistic Society is seeking a passionate and experienced Senior Philanthropy Officer (Research) to contribute to the high-performing Philanthropy Team in the Fundraising and Supporter Relations department. The role offers an eclectic mix of responsibilities including an established portfolio of mid- and high-value major donors and small trusts and foundations. You will contribute to an ambitious yet exciting income target through both new business and account management responsibilities. Other responsibilities include leading on prospect research for the Philanthropy Team and supporting the Senior Philanthropy Manager and Special Events Manager on a small portfolio of high value events.
Experience and skills required
For a full list of the skills and experience needed for this role, please refer to the full job description.
- At least two years’ experience in the fundraising sector (essential)
- Relevant experience of trust and statutory fundraising and /or experience of major donor fundraising (essential)
- Proven track record of raising income to target (essential)
- Experience of leading on funding bids (essential)
- Experiencing of writing compelling reports and updates to donors (essential)
- Experience of securing five or six figure gifts (desirable)
- Experience of devising and maintaining budgets (desirable)
- Educated to a degree level (desirable)
- The ability to communicate confidently with individuals at all levels (essential)
- Excellent written and verbal communication skills, able to inspire through developing compelling cases for support (essential)
- Excellent time management skills with the ability to prioritise workload, deal with conflicting demands and meet tight deadlines and KPIs (essential)
- Creative and energetic (essential)
- Proficient in Microsoft Office (essential)
- Experience of Raiser’s Edge (desirable)
- Knowledge and understanding of autism (desirable)
Where and when you will be working
This is a full-time role (35 hours per week) based in our Head Office in London (Shoreditch) with the opportunity to work from home three or four days per week.
What we can offer you
- Comprehensive onboarding and induction process with excellent training and development opportunities, including autism-specific training.
- Supportive and effective line management and team working environment.
- Online staff discount and benefit scheme.
- Pension scheme.
- 25 days annual leave (plus eight bank holidays, one celebration day and five ‘wellbeing days’ to be taken when needed).
- £33,000 a year salary
Application process
Please apply online by clicking the ‘apply’ button below. We will be reviewing applications on an ongoing basis before the closing date of 28th April 2024 and interviews will be held on the 7th and 8th May 2024.
We are an equal opportunities employer.
** Please note that we may close the job early in the event of receiving a high number of applications.
Position: Press and Communications Officer (Wales)
FLUENT WELSH SPEAKER ESSENTIAL
Hours: Part-time (21 hours a week)
Contract: Permanent
Location: Office-based in Cardiff, Wales (CF24) with flexibility to work remotely - and we will consider home-based applications.
Salary: £28,423 - £30,200 per annum FTE (£17,053.80 - £18,120 per annum actual) plus excellent benefits
Salary Band: Band D1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This is a brilliant opportunity to join our hardworking, creative and supportive MS Cymru team.
You’ll be communicating with both Welsh- and English-speaking audiences, and you must be a fluent Welsh speaker.
We’re looking for a tenacious, proactive Press and Communications Officer to join our team and help us meet our ambitious goals.
Crucially, you’ll promote and deliver media coverage/strategies to promote our work with a particular emphasis on promoting our fundraising, campaigning and service activity.
You’ll also be our point of contact for media enquiries we receive. And you’ll support the development and delivery of our digital communications, ensuring we have a strong and representative social media presence.
The chosen candidate will have relevant experience (such as a press office, PR agency or journalism), and be comfortable managing competing priorities as part of a busy team. You’ll have excellent writing and communications skills in Welsh and English, and a positive attitude.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Please note this is a part-time role for 21 hours per week.
Closing date for applications: 9am on Tuesday 30 April 2024
Please note the successful candidate will require a standard DBS check.
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Liverpool, North Wales, Stoke
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Sunderland & Teesside
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location – HYBRID - Yorkshire, Humber, Sheffield, Doncaster, East Riding, Hull , Bradford We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery
Legal Duties
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support
Estate Management/Property Standards
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click For details of Nacro’s excellent benefits please click Please apply online | |
We are looking for an enthusiastic Nature and Wellbeing Officer to work with the England Nature and Wellbeing Manager to expand our exciting programme of RSPB Nature Prescriptions in the West Midlands.
Nature and Wellbeing Officer
Reference: APR20246734
Location: Flexible in West Midlands
Salary: £26,379.00 - £28,319.00 per annum
Hours: Full-time
Contract: Fixed-term, ending 31/03/2026
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
A growing body of evidence indicates that individuals with a greater connection to nature experience improved mental wellbeing, greater vitality and happiness, and are more satisfied with life. Research also shows that increasing your connection with nature can positively impact a range of conditions, including stress, anxiety and depression. RSPB Nature Prescriptions are designed to encourage and prompt people to connect to nature.
We believe that everyone, no matter where they live or the challenges they face, has the right to feel this strong connection to the natural world. Inspiring healthcare professionals and others in the NHS and social care, is a key route for the RSPB to enable more people from more diverse communities to access nature. In so doing we hope to inspire people to love nature and work with us to save it. This is a great opportunity to join a friendly and supportive team dedicated to saving nature by strengthening people’s connection to nature and improving wellbeing through RSPB Nature Prescriptions. Through this project we intend to support more diverse audiences to connect to nature, including through the co-design of materials in different formats.
We're looking for someone who is:
Passionate: About connecting people to nature to improve wellbeing
Confident: In sharing this passion to enthuse healthcare and other professionals including through presentations
Inquisitive: A natural curiosity to explore and understand
Bold: Willing to contribute innovative ideas, particularly when addressing health inequalities
Positive and Personable: Fosters a collaborative and enjoyable way of working with our partners.
Comfortable Challenging the Status Quo: Nature Prescriptions offer a way of improving wellbeing outside of the typical medical model of healthcare
Key tasks:
- Develop and deliver a new RSPB Nature Prescriptions project to people living in diverse communities within the West Midlands
- Deliver presentations to a wide range of potential stakeholders with the aim of obtaining engagement with the project
- Engage with local healthcare professionals and community groups to identify ways of ensuring Nature Prescriptions reach a large diversity of people
- Co-design Nature Prescriptions materials with local people, community groups and healthcare professionals
- Facilitate nature connection workshops to improve the knowledge, skills and confidence of people who will be delivering Nature Prescriptions
- Develop a project plan for the delivery of Nature Prescriptions and follow project management principles to ensure a successful delivery of agreed outcomes
- Tap into local environmental networks to build a picture of nature based activities available and identify opportunities for partnership working
- Explore and contribute to the evaluation of the project, including data gathering and collecting case studies from project partners
- Represent the RSPB on relevant local health and wellbeing networks
- Build internal relationships with RSPB employees and volunteers working within the West Midlands and beyond
- Further develop our Nature and Wellbeing Sharepoint site to provide people across the RSPB access to our latest materials
Essential skills, knowledge and experience:
- Skilled in delivering nature connection workshops or training
- Experience of working within the health and wellbeing sector
- Experience of developing and delivering projects with diverse communities
- Experience of developing external partnerships and balancing the needs of multiple stakeholders
- An excellent verbal and written communicator able to communicate RSPB messages in a way that is understood by a range of audiences and that engenders their support
- Experience of successfully developing and delivering projects
- Excellent planning and organisational skills with the ability to manage and deliver a varied workload
- Skilled in using Microsoft 365 suite including Word, Excel, Powerpoint and Teams
Desirable skills, knowledge and experience:
- Experience of SharePoint management
- Experience of recruiting and managing volunteers
The RSPB reserves the right to extend or make this role permanent without further advertising at the end of the contract term.
Closing date: 23:59, Monday, 13th May 2024
We are looking to conduct interviews for this position on 29 and 30 May 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - South Wales, Bristol, Plymouth, Southampton
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.
Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.
The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.
You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
The successful candidate needs to be able to meet challenging targets for arrears and voids, have excellent problem-solving skills and be prepared to “go the extra mile”.
The role is based on site at two of our young people's schemes- visiting customers in their homes and having a presence in the community. This role covers Bracknell Forest in Berkshire, the Royal Borough of Windsor and Maidenhead region.
This role is a Fixed Term Contract, lasting 6-9 months.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
• Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
• Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
• Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
• Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
• Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
• Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
• Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
• Serve accurate notices for possession, complete court paperwork and represent Look Ahead in court cases in the county court.
• Requesting rent adjustments and repayment of housing benefit over-payments
• Ensure that there are effective and on-going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions and local police.
• Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services.
• Act as the lead role for void management in services – ensure void inspection forms are completed, void reporting systems are maintained and that there is effective liaison with the organisation’s void team and contractors. Ensure that void turnaround times are in line with Key Performance Indicators and post inspections are completed and reported.
• Support local staff to ensure occupancy levels at the service are as high as possible and escalate issues where necessary.
• Lead on ASB enforcement across the portfolio ensuring early intervention techniques are utilised. Ensure timely and appropriate actions is taken against perpetrators including issuing warnings and serving notices where appropriate.
• Maintaining systems and spreadsheets associated with all housing management functions and producing reports and data where requested.
• Act as the lead role for reporting repairs in the service both in communal areas (internal and external areas) as well as in customer rooms. Ensure all works are post inspected and reported. Liaise with contractors to ensure access is granted.
• Act as the lead officer in completing all required compliance tasks within the service including call point and fire alarm checks, fire door checks, fire evacuation drills, health and safety inspections, carrying out living standard checks. This list is not exhaustive.
• Make sure all compliance records are maintained to a good standard and that KPIs are being met. Liaise with the scheme manager regarding underperformance against compliance targets.
• Participate in team meetings, 1:1 meetings with the manager and undertake any training required for the post.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
• Adhere to all the policies and procedures of Look Ahead Care & Support, those specific to the project including any statutory requirements.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Approachable and open behaviour. Can work independently and as part of a team.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Exercises decisions and discretion in a non-judgmental manner.
• Is assertive and will challenge others.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments.
• Demonstrates significant confidence and high levels of self-esteem.
• Is respectful, articulate, and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.
• Committed and passionate about improving the life chances of vulnerable customers.
• Ability to cope positively with challenging and diverse behaviour.
What you’ll bring:
Essential:
- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.
Desirable:
- 1-2 years’ experience in housing management.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a confident communicator with a knack for telling stories?
Does talking to young people about their future ambitions excite you?
And do you enjoy working as part of a team?
Young Start distributes money from dormant accounts on behalf of the Scottish Government to projects that are run for and by young people aged eight to 25. Since 2012, it has distributed over £60 million to thousands of projects across Scotland.
You will be part of the Communications and Engagement team responsible for telling the story of our Young Start funding in Scotland to a variety of audiences.
You will also provide communications support and advice to a recently established Young Start development team tasked with ensuring that children and young people are better engaged with and centred in the work of the Young Start funding programme.
Responsibilities include:
•Leading on all regular announcements of Young Start funding to the media and stakeholders
•Interviewing young people behind the projects to produce content for media features, case studies and online social media channels
•Supporting our funding teams to deliver Young Start customer communications
•Managing the yearly production of the Young Start Annual Report, at the request of the Scottish Government.
•Supporting the Young Start team to deliver its work putting young people front and centre of the Young Start programme.
About you
You will be comfortable speaking to children and young people about the impact that the funding is making in their lives and telling their stories with duty of care and a creative and engaging approach.
You will be collaborative in nature and enjoy working proactively and in partnership with colleagues across the fund. An open, supportive and flexible team working approach is necessary.
You will be adept at managing a busy and varied workload.
There can be occasional weekend and evening working to suit the needs of young people, but most of our work takes place on weekdays in normal working hours.
Interview Date: W/C 3rd June, On site with competency questions and an on the day pre-interview task. Will confirm details to the First stage interview candidates.
Location: This role is based in our Glasgow office, however we have a flexible, hybrid approach to working. Should you have a question on work pattern, please ask.
On application, please align your supporting statement to the criteria below:
Essential:
1)Strong writing skills and ability to adapt your writing for different audiences
2) An understanding of Scotland’s media landscape
3) Experience of producing and repurposing content for a variety of platforms such as press releases and social media channels
4) Experience of building rapport with journalists and/or other stakeholders
Desirable:
1)Ability to manage a busy and diverse workload
2)Experience of selling in stories to the media
3) Knowledge of the community and voluntary sector, particularly with regard to young people
4) Experience of sharing skills, knowledge and creative ideas as part of a team.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
We're looking for a Senior Project Officer, to work in our Innovation and Practice team and support exemplary, agile project management across Involve.
This is an exciting time to join the Involve team. Alongside increasing public and political interest in our approaches, we are increasing the size and impact of our project work. We have a couple of new multifaceted projects which need really effective and agile project management. As a Senior Project Officer you will contribute to all aspects of our delivery, with a particular focus on project and programme management of larger projects. Your main focus will be on:
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Project management and delivery - core project management and logistics, running onboarding for participants, event management, analysis and reporting, and facilitation
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Building our project management approach further - supporting Involve to build our project management capacity and resources that are appropriate for our creative, inclusive processes and culture
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Project and programme design - working with project teams to design entire projects and processes which use deliberative, qualitative and participatory methods
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Project impact - recording and monitoring how our projects work, the kinds of impacts they have, and the ways they contribute to Involve’s mission.
This Senior Project Officer role sits in our Innovation and Practice Function. Our team’s daily work includes setting up, managing, designing, delivering and reporting on a wide range of participatory and deliberative processes, ranging from small scale, hyper-local community engagements to large, national, multi-event Citizens’ Assemblies and longer term projects. Our processes can be face to face, hybrid, or online, and often involve bringing together different groups from within the public with interested parties and experts from across government, business , academia and civil society.
In addition, you would work closely with our Capacity Building and Standards team to support their work helping others to deliver these approaches and contribute to our communications and advocacy work. You will also support fundraising for grants and projects, responding to tenders and writing proposals and building relationships with our funders, collaborators and clients.
We are looking for an excellent project manager, able to manage fairly large projects and task manage others at all levels to ensure smooth delivery. You will be great at managing relationships at all levels and working with others to get things done. Given the nature of our work we are also looking for public participation skills, or relevant or transferable expertise and an understanding of deliberative practice. That will enable you to design and deliver project management, and support facilitation that fits our work and enables you to contribute to advising our clients on designing and delivering effective engagement. It is critical that you are open to new ideas, a good team player, committed to shifting power and addressing inequities in our society and that you are passionate about furthering our vision. Experience of building project management capacity, fundraising and staff management is desirable.
Salary band: £38,975 - £43,584
Location: Flexible. Must be comfortable with committing to regular travel both for project work and Involve team activities. Must be able to travel across the UK.
Hours: Full time preferred, 35 hours per week, with flexible or part time considered.