Case Team Manager Jobs in Central London, Greater London

ID: 1214

HR Business Partner

Salary: Starting at £36,477 FTE per annum, rising to £40,699* FTE per annum, Grade 4 (point 29-33)

Location: Ideally based in Buckinghamshire, Bedfordshire, Cambridgeshire, Essex, Hertfordshire or Greater London (north) with the ability to travel within this region when required.

Hours: Full-time (37 hours per week)

We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the period 3-9 months after the role begins, travel to an office base in the above listed regions will be required 2-3 times per week. Before and after this period of time, we are open to this role being home-based or hybrid working. This will be discussed in more detail with the successful applicant.

Contract: Permanent

Family Action & the Role’s Impact:

Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

This is an exciting time to be joining us and a fantastic opportunity to partner with services in this region and support the growth of Family Action.  You will have significant experience in HR and excel at building rapport and establishing strong relationships at all levels of an organisation.  You will have experience managing and advising on change management, including TUPE transfers. You might have worked in a generalist HR role or a more specialist employee relations or change role and be looking for the next step up.

All we’re interested in is what you can bring to the role - your skills, knowledge, experience and aptitude to take on this key role, as well as your values. You don’t need to have worked in the not-for-profit sector before or previously held a management role.

Main Responsibilities:

· You will partner with managers from across the organisation, building strong relationships and ensuring that they are confident and capable in people management.

· You will be the key HR contact for these managers and will foster an excellence team reputation, supporting them to forward plan and think strategically about their people.

· You will advise and coach managers on complex people management issues, including disciplinary and grievances.

· You will take the lead on complex change management processes such as TUPE transfers and restructuring, working flexibly and inter-departmentally alongside our Services and Implementation teams.

· You will support the Head of HR and wider HR and People team to deliver on a range of exciting projects and developments over the next year, as specified in our HR strategy, and reviewing our policies and people practices to ensure they are fit for purpose and in line with current best practice. 

· You will be an excellent communicator with experience of providing high-level advice and support in a solution focused way.

· You will be committed to equality, diversity and inclusion.

· You will be  aligned with and support Family Action’s mission and values.

To learn more about the role, please check out the Job Description and Person Specification on our job advert.

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We want to break down barriers to people joining us. We are genuinely committed to supporting everyone and being an inclusive organisation for colleagues, volunteers and service users alike.  At Family Action our values are incredibly important to us and really do underpin all we do.  We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

We would love to hear from potential candidates. If you have any questions about the role or Family Action, please contact Katie Milne, Head of HR - email address can be found on our job advert.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview. 

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK. 

No recruitment agencies please – as a charity we work hard to keep our costs down and we do not require external support with recruitment.

We are looking for a Youth Participation worker to plan, deliver and support our LGBTQ+  
face-to-face and virtual work.  
Working within the LGBTQ+ team ensuring the project delivery and successful completion of funding contracts. Building relationships with LGBTQ+ providers

Provide a safe space for young people who identify as LGBTQ+. The groups are focused on supporting LGBTQ+ young people to come together, explore their questions & identities, learn about LGBTQ+ culture, find local community, make friends and have fun 

Key Responsibilities  

Delivering services to children and young people 

• Engaging with young people in face-to-face groups and 1-1 sessions to motivate, inspire and encourage potential

• Support to plan and deliver our LGBTQ+ sessions ensuring continued support is given by Eikon to young people; putting young people first, ensuring we offer the right help at the right time 

• Contact new young people and parent referrals to ensure suitability for group or 1-1 support 

• Support the LGBTQ+ team in ensuring young people are involved in the planning, delivery and evaluation of youth work 

• Ensure that parents and carers are involved in the planning, delivery and evaluation of the peer parenting work 

• Signpost CYP to relevant support services for additional support where needed 

• Listening to and supporting young people showing empathy, and understanding, remaining non-judgmental and caring 

• Escalate any safeguarding concerns following Eikons safeguarding process and procedures 

• Ensure accurate and timely case recording, including ensuring case note processes are followed and all data and information is uploaded to the relevant data bases  

• Establish appropriate professional boundaries in relationships with young people/adults 

• Support volunteers within sessions and facilitating activities. 

• Support with completion of risk assessment for all activities

• Support with Internal staff training to upskill and improve staff capabilities 

Supporting with Impact, Monitoring, Evaluation and Reporting 

• Use goal-based outcomes and additional monitoring tools to monitor effectiveness and the impact of support for CYP accessing the service 

• Support the LGBTQ+ team to monitor, evaluate and develop the project, to meet programme ambitions 

• Support the LGBTQ+ team to develop and evaluate service delivery and scale up the programme 

• Support the LGBTQ+ team to ensure accurate and timely data reports, for internal management and funders in line with project reporting timelines and expectations, reported from both a qualitative and quantitative perspective 

• Assist with regularly monitoring and reviewing the services 

Personal Development/other duties 

• Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon 

• Work as part of a team to lead and inspire collaboration across Eikon. 

• Support the LGBTQ+ team with additional tasks relevant to delivery and development of the project 

• Work within Eikon’s internal policies, safeguarding and data protection regulations 

• Attend training and supervision as discussed and agreed between yourself and line manager 

Purpose of the job:

This key role in our fundraising team will be integral in helping the team meet our ambitious targets. Working predominantly on Trusts and Foundations applications, leading the development and submission of high-quality proposals, with opportunities to work across additional income streams. The postholder will be responsible for securing grants, developing relationships, providing excellent stewardship to funders, and working collaboratively with colleagues.

Key responsibilities include:

• Identify and maximise opportunities to raise funds – focusing on charitable trusts and foundations.

• Research and maintain a pipeline of prospects.

• Contribute to the achievement of ambitious team income targets.

• Create compelling, accurate and bespoke funding proposals, to a high quality and submitted on time.

• Build effective relationships with existing and potential funders to secure long-term funding and support for Kinship’s work.

Essential requirements include:

• Experience of successfully securing five figure grants from charitable trusts, foundations, and/or major donors.

• Excellent writing and presentation skills with the ability to interpret and communicate complex information.

• Excellent attention to detail and methodical approach.

• Experience of developing and maintaining internal and external relationships.

Key dates:

• Closing date: 5pm on Thursday 13 June 2024
• Interview date: Thursday 20 June 2024 - in-person, Vauxhall

To apply: We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.

1. When have you developed and maintained relationships in a fundraising/income-generating role? What are the key skills you used when establishing these relationships?
2. If you were offered the role, what would you prioritise in the first three months and why? Tell us about what you would need to find out and how you would approach the role.
3. Describe how you have achieved and exceeded income targets in a similar role.
4. Describe how your experience and values are a good fit for this role.

We are thrilled to again be partnering with a well known children's health charity to support the recruitment of a new Individual Giving Manager (Acquisition)

What’s on offer:

• A competitive Salary - £37,000 - £42,000 (Depending on experience)
• Hybrid Variable (either tied to London and / or Bristol office) or Home Based within the UK
• Full-time 35 hours per week

The Individual Giving Manager will be responsible for reaching new supporters, developing and implementing engaging and innovative marketing activities that attract a range of new donors for the charity. They will use a variety of channels including digital, face-to-face and DRTV, and work with teams across the charity to ensure the impact of all activity is maximised.
 
Key responsibilities include:

• Working with the Head of Individual Giving and Legacies create and review plans to deliver strategies within agreed income and cost thresholds, generating sustainable year on year growth.
• Working with the finance business partner prepare financial business cases to drive the development of the supporter acquisition strategy. Make the case for new fundraising methods with clear understanding of ROI, supporter acquisition cost, and channel payback models.
• Monitor performance against budget: ensure financial targets are met, monitor any shortfalls, and take remedial action as necessary.
• Experience of Individual Giving and acquisition programmes.
• Manage agency and supplier relationships - including with creative agencies, list brokers, media buyers, fulfilment houses and external professional fundraising organisations - to deliver agreed plans and campaigns.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

About the position

This is an exciting opportunity for an experienced HR professional with a strong belief in the importance of diversity, equity and inclusion in helping to build high performing teams within the international anti-slavery sector. You will be leading a small HR team and will be responsible for developing and delivering an effective HR strategy across the global organisation. The role will report to the Managing Director, Finance and Administration.

This role will suit candidates with previous experience of leading an HR function, particularly those with experience working in a global organisation and / or within a charity and a personal passion for and commitment to social justice missions. You should be able to work independently – leading on the development of an HR strategy for the organisation, delivering on HR projects and providing high quality technical HR advice to managers across the organisation.  You will be an excellent communicator, able to work in a fast-paced and evolving environment and comfortable leading others through change processes in a positive, collaborative and solutions orientated manner.  You will also be highly skilled at prioritising and managing multiple activities, with great attention to detail.  You should value working with a diverse group of internal stakeholders and enjoy communicating effectively with people from different cultures and with different backgrounds.

You will be based in the Freedom Fund’s central London office and be working to support staff across the UK, the US, Brazil, Ethiopia, Bangladesh, Kenya, Nepal, Liberia, Nigeria, Myanmar and Indonesia – and other countries as and when our programmatic footprint grows further.  The Freedom Fund currently has 47 staff based in the London office and 36 staff in our other global locations. Outside of the UK, our biggest teams are based in the US (11), Ethiopia (8) and Brazil (6).

Responsibilities

• Develop and deliver an HR strategy in collaboration with SLT that supports the organisation to deliver on its overall strategy as well as its Diversity, Equity and Inclusion vision and action plan.

• Monitor staff engagement and retention (including through an annual staff survey) and work with managers to continuously improve the Freedom Fund as a place to work.

• Provide HR analytics and recommendations to the Senior Leadership Team and Board.

• Provide high quality and timely HR advice and support to managers and staff globally.

• Keep up to date with employment legislation and best practice in the countries where Freedom Fund operates

• Work with the Managing Director of Finance and Administration and the Employer of Record in relevant jurisdictions to ensure legal compliance in all HR activities globally.

• Maintain and update the Staff Handbooks for the global staff team, ensuring that HR policies and procedures are well understood and adhered to across all jurisdictions.

• Lead on all performance management issues - including probationary and annual reviews, and employee relations issues such as grievance and disciplinary cases.

• Facilitate periodic benchmarking reviews of global remuneration and benefits, in line with the organisation’s pay policy.

• Manage the Employment Pathways Program alongside an external organisation to provide internships for those with lived experience of human trafficking and/or forced labour

• Manage the relationship and act as day-to-day point of contact for our Employers of Record globally and external payroll services in the UK, including ensuring that payroll changes are communicated and invoices are reviewed and submitted for payment in accordance with agreed timetables

• Ensure appropriate induction and learning and development programs and in place and embedded throughout the organisation

• Line manage the Operations Officer

• Oversee global recruitment, ensuring fair, safe and compliant recruitment practices that particularly encourages and supports applicants with lived experience of human trafficking and/or forced labour.

• Oversee background clearances are obtained on all new hires.

• Oversee new starter onboarding and induction.

• Oversee global Employee Assistance Plans and wellbeing initiatives across the organisation

• Oversee maintenance personnel files.

• Oversee maintenance of the Human Resource Information System (PeopleHR).

Qualifications and experience

Essential

• Demonstrable experience of leading an HR function within an organisation across several offices (and preferably countries)

• Demonstrable HR generalist experience

• Demonstrable experience of creating and delivering a HR strategy

• Demonstrated knowledge of relevant employment laws and human resources practices.

• Demonstrable experience in performance management issues

• Demonstrable experience of overseeing the employee lifecycle (recruitment, development, performance, and HR processes)

• Demonstrable experience of successfully building and managing relationships with a wide range of individuals from diverse backgrounds.

• Ability to take a local and global perspective on issues facing the organisation

• Line management experience.

Personal attributes

Essential

• Outstanding oral and written English communication skills and the ability to present information in compelling ways.

• Trustworthy – particularly with sensitive or confidential information.

• Clear thinking, analytical, and a problem-solver with sound judgement

• Empathetic and willing to take a collaborative approach.

• Team player committed to the Freedom Fund’s values.

• Highly organised, with strong prioritisation and administration skills

• Ability to work independently, displaying strong initiative in solving day-to-day problems with limited direction.

About Us

Unfold is an established local charity (previously known as Westminster Befriend a Family), supporting young people and families to reach their potential, identifying and achieving their goals through mentoring. We support families and young people in Westminster and its neighbouring boroughs with mentoring programmes and peer support groups for women with children.

For 30 years, we have been providing support to vulnerable families who are at risk of social exclusion. Working with a network of trained and DBS checked volunteers, we offer mentoring to women with children and young people, building independence and getting them where they want to be.

Roles and Responsibilities 

Supporting the planning and delivery of volunteer strategy with the aims of 1) Increasing the number of volunteers available to us as we grow and expand geographically and develop programme focus; 2) Diversifying our volunteers; 3) Improving volunteer experience and; 4) Increasing volunteer retention. 

Volunteer Recruitment 

• Overseeing the smooth and efficient recruitment, including drafting job descriptions and advertising on multiple online platforms. 
• Supporting the selection and induction of volunteer mentors and referencing and DBS checking in a timely manner. 
• Supervising our Office Volunteer in the processing, support and onboarding of volunteers. 
• Attending external events and connecting with community organisations, universities, and businesses to recruit potential mentors. 
• Building relationships with corporate partners and Higher and Further Education institutions to engage employees and attract mentors. 
• Supporting communications with the production of marketing materials, including volunteer case studies, social media, in line with Unfold’s digital strategy to attract potential mentors to the programme 

Targeted Recruitment – Special projects 

• Developing specialised recruitment campaigns to attract candidates from underrepresented groups to meet the particular needs of programmes. 
• Identifying needs and developing training, support and resources for particular groups. 
• Increasing proportion of volunteers from under-represented groups 

Volunteer Training and Development 

• Leading our group of Volunteer Ambassadors, who provide feedback and insights on volunteer recruitment and experience, and actively promote mentoring opportunities through their networks. 
• Take responsibility for managing volunteer training and development including ensuring volunteer sign up and tracking progress on our online training platform. 
• Update material on the online training platform and assist the Programme Managers with developing additional training modules for the different strands of the programme as required. 
• Coordinating training schedules with Programme Managers. 
• Supporting Programme Officers and Managers in delivering live training sessions. 
• Identifying opportunities for and coordinating wider volunteer involvement across the organisation, for example admin support, volunteering at youth engagement and other events 
• Enhancing the Experience of Volunteers 
• Research and data analysis to deepen our understanding of the volunteer experience so that we can continuously improve. 
• Developing initiatives to recognise and reward volunteer contributions. 
• Identifying opportunities to enhance volunteer wellbeing.

Programme Development and Strategy 

• Strategy development and work planning 
• Support and increase best practice in volunteer management by reviewing different stages of volunteer recruitment and onboarding processes, volunteer agreements, volunteer handbooks, policies and procedures
• Organising and delivering an annual volunteer networking event

​Administrative support   

• Supporting management of volunteer profiles within Beacon, our CRM system, making sure all the data is inputted correctly and is up-to-date and that necessary documents are on file including DBS and references before mentoring begins. 
• Providing references for mentors as required   
• Ensuring Volunteers details are updated on Mailchimp and that they receive weekly newsletters. 
• Help support event management and planning with volunteers attending annual trips with their mentee. 

Person Specification 

Essential: Skills & Experience

• Excellent written and verbal communication skills
• Good organiser – ability to manage multiple tasks
• Great data management skills, including an ability to log and file important data accurately
• Understanding of the volunteer sector
• Passionate about supporting families to improve outcomes for children, young people and parents. 

Essential: Personal attributes 

• Personable and positive   
• People orientated
• Good listener   
• Willing and able to work the occasional evenings and weekends   
• Strong empathy skills 

Desirable: Skills & Experience

• Ability to work with CRM systems and databases
• Project management skills 
• Has knowledge or lived experience in the borough of Westminster
• Knowledge and experience with regard to safeguarding the welfare of children or vulnerable adults, ideally in volunteering contexts.
• Experience working with young people and families
• Public speaking

 Values 

Trustworthy, non-judgemental, transparent, caring and compassionate, empowering, proactive, self-motivated and accountable 

Join an exciting initiative that is supporting governments around the world to protect and promote media freedom!

The Thomson Reuters Foundation (TRF) is the corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity we work to advance media freedom, foster more inclusive economies, and promote human rights. We combine our unique media development and legal services to drive systemic change through news, capacity strengthening, free legal assistance, and convening initiatives.

TRF provides a Secretariat function to the Media Freedom Coalition (MFC). The MFC is a partnership of 50 countries from six continents working together to advocate for media freedom and the safety of journalists at home and abroad. The MFC works closely with civil society and a panel of legal experts, among others, to promote media freedom through a range of activities – including public and private diplomacy to support journalists at risk, coordinated action through embassies, events and the promotion of legal reforms. The MFC was established in 2019 while the Secretariat was established in 2022. More information about the MFC can be found here.

The MFC Secretariat plays a central role in maximising the impact of the Coalition. It does this in four areas:

• Administration and operations: delivering specific activities including events and briefings; supporting and coordinating responses to cases of concern (in which journalists and news organisations are facing threats to their reporting); supporting embassies to act on media freedom; organizing meetings and maintaining the MFC’s network of contacts;

• Communications: communicating the MFC’s activities and impact externally, via website, social media and mainstream media coverage; supporting public-facing events; keeping the MFC’s network informed about activities and opportunities to take action;

• Policies and strategy: ensuring policies and processes are in place to facilitate an efficient, effective and responsive coalition; supporting strategic decision making; monitoring the latest developments in the media freedom context;

• Monitoring and evaluation: tracking and understanding the MFC’s outcomes and impact, and learning lessons from this. 

The Secretariat is supported by grants from Global Affairs Canada and the UK’s Foreign and Commonwealth Development Office.

We are seeking a creative and resourceful Communications Manager to join our team. You will lead on the Secretariat’s communications function, both internally and externally, and will implement (and potentially improve on) our existing communications strategy. For the MFC, effective communications are not only about demonstrating the Coalition’s impact, they are also a way of encouraging and inspiring MFC member countries and their embassies to take action on media freedom. This means the Coalition’s communications are an essential component of its pathway to impact.

You will be required to engage with government representatives, diplomats, NGO leaders and some of the world’s finest legal practitioners as part of this role. You will look across the Coalition’s work and develop relationships with member countries and their embassies to identify human-centred stories that showcase the MFC’s work. The ideal candidate will be skilled at turning issues into stories and comfortable with taking the initiative and taking ownership of this area of the Secretariat’s work.

The role is based in Canary Wharf in London. The role is full time and you would be expected to attend TRF’s offices two or more days per week.

This is a 21-month fixed-term contract, starting 1 July 2024 or earlier, depending on availability. The contract may be extended beyond March 2026, conditional on further funds being secured for the Secretariat’s continued operation.

Some travel is anticipated as part of this role.

About The Role

As the Communications Manager you will:

• Research, develop, edit and write communications materials including impact stories and case studies for the MFC’s website and potentially other platforms, using multimedia options where appropriate

• Lead on the implementation of the MFC’s communications strategy, potentially making improvements to this, and tracking key performance indicators accordingly

• Manage the MFC’s website and social media channels (currently focused on Twitter/X) and monitor analytics/produce reports; manage upgrades to the MFC website in collaboration with TRF colleagues

• Curate and produce the MFC’s monthly network newsletter, which is sent to all MFC members and stakeholders

• Organise MFC events, online or in-person, and secure engaging speakers to feature in them

• Plan the MFC’s communications activities, taking account of communications opportunities such as anniversaries and international days

• Promote and maximise the impact of joint statements by MFC member countries, and monitor their impact

• Produce resources for member governments and their embassies, helping them to communicate on key media freedom issues

• Build relationships with media freedom organisations and networks to ensure wider communications reach and opportunities to collaborate

• Identify opportunities to feature the MFC within national/regional/international media as appropriate and build relationships to facilitate this

• Organise events (online or in-person) in collaboration with other members of the team, including developing content, finding speakers, and event coordination

About You

To be our Communications Manager, you will likely have:

• Solid experience in a communications role, producing communications outputs as part of a communications strategy

• Ability to write clear, concise and engaging copy with excellent attention to detail

• A diplomatic approach, including the ability to see issues from others’ perspectives and to spot and mitigate potential risks

• Ability to forge trusted relations with a wide range of cross-sector stakeholders

• Strong organisational skills and the ability to prioritise and manage multiple tasks with competing deadlines

• Fluency in English; other languages desirable but not necessary

It would be useful if you also have:

• Understanding of, or interest in, media freedom issues

• Experience of working with government officials (at any level)

• Experience working effectively as part of a remote team on collaborative initiatives

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Reprieve

Reprieve is a UK charity founded in 1999. Reprieve uses strategic interventions to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.

 Reprieve works with the most disenfranchised people in society, as it is in their cases that human rights are most swiftly jettisoned and the rule of law is cast aside. Thus, Reprieve promotes and protects the rights of those facing the death penalty and those who are the victims of extreme human rights abuses carried out in the name of “counterterrorism” or “national security”, with a focus on arbitrary detention, torture, and extrajudicial executions.

 Reprieve’s main office is in London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

About this role

This is an exciting opportunity to join the Reprieve team as our Head of Digital and Mass Engagement covering parental leave. With the support of the Deputy Director of Development, you will lead our fast‐moving and creative Mass Engagement Team, who power fundraising across multiple channels. They do this by engaging and building a community of supporters and running campaigns that inspire people to support our work.

As a dynamic leader, you will oversee this area of our work by delivering and implementing Reprieve’s recently launched Mass Engagement strategy. You will work closely with colleagues across the organisation, as you lead digital campaigns that mobilise Reprieve’s existing community (currently about 95,000 people in the UK and 9,000 in the US) while inspiring others to join the movement.

Our Mass Engagement work is at a pivotal moment. Reprieve’s income from the general public through regular and individual giving, generated largely by email fundraising, has experienced a drop, with many of our supporters understandably reassessing their charitable giving in the face of the economic crisis.

In response to this new context, Reprieve is launching its new strategy and investing creatively to ensure sustained engagement and growth of our incredible community of supporters. Joining the team at this key moment, you will be energised to bring your skills, experience and knowledge to implement and deliver these plans, testing opportunities to diversify and grow the programme.

Salary, contract and location

The annual salary is £59,226 per annum less any required deductions for income tax and national insurance. This is an approximately 9 month fixed-term contract to cover parental leave, beginning in mid-October.

 Reprieve operates a hybrid working model and we require staff to work a minimum of 2 days a week from the London office and the rest of the week from home. 

Full details and how to apply

Please review the job description for full details on the role. Applicants should complete an application form and submit it following the instructions in the job description. The deadline for applications is 23 June 2024. Applicants must have the current right to work in the UK.

Location: Blended between office and home (England and Wales). Time in office negotiable

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We strive to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.

Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales. 

This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgement under pressure, and you’ll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.

To apply:

Please submit an anonymous CV and cover letter (of no more than 2 pages) that addresses how you meet the following criteria:

• Excellent written and verbal communication skills including the proven ability to draft letters, reports and meeting notes dealing with complex issues.
• Experience of providing a customer focused service including dealing with difficult and/or complex situations in a confident manner.
• Proven ability to work within procedures and policies, including dealing with confidential material.
• Proven ability to work on own initiative – to monitor and maintain own standards for service delivery using proven organisational and time management skills.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

In the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

To support the delivery of marketing and communications in line with our strategy.

Internal comms (50%)

· Support colleagues from across the organisation to develop communications plans for initiatives and change projects.

· Author or edit stories and content to inspire, motivate and inform our colleagues

· Design and distribute email communications to segments of our staff community

· Maintain and post news and events on our Sharepoint-based intranet

· Support with communications planning and delivery for internal events, webinars and meetings.

· Working with the Internal Comms Lead to continually improve and optimise our internal comms channels, including developing our SharePoint intranet.

· Plan, shoot and edit short promotional films.

· Use Adobe Creative Suite, Canva or the Microsoft suite to design materials for cascade by managers to their teams.

Marketing (30%)

· Develop engaging and persuasive written and visual content, including case studies, success stories and testimonials that effectively communicate the value and impact of United Response’s work

· Create engaging and optimised content for our social media channels, applying your understanding of our audience to drive engagement and action

· Support the Marketing and Communications Manager with management of the website, including writing and editing web copy and publishing articles, while embedding SEO principles throughout.

· Optimise case study leads into creative responses written, audio or visual to distribute on our channels

· Support the planning and delivery of communications at external events.

Policy and campaigns (20%)

· Spot and create social media responses to breaking announcements under the guidance of the Press Manager

· Support the delivery of our policy and campaigning strategy with comms and engagement activity.

· Support team administration, including working on a rota basis to manage inboxes

· Support the management of consents and the safe storage of case studies and photography.

· With the wider team explore opportunities to embed a storytelling culture throughout the organisation.

· Develop excellent working relationships with internal and external stakeholders, our agencies and other partners

· Join forums and departmental meetings to advise on communication methods and co-developing communication plans.

· Keep up to date with communications and marketing practice and innovation

· Champion diversity, equality and inclusion and uphold United Response’s values

· Travel to services and occasionally work outside office hours

· Ensure dignity and respect for the people we support in every aspect of your work

· Maintain confidentiality at all times

· Adhere to relevant legal and statutory requirements and our organisational policies

· Carry out any other duties as reasonably required.

Person Specification

· Excellent written communication skills and ability to copywrite creatively, sensitively and with attention to detail.

· Good understanding of marketing principles and ability to apply these in practice.

· High standard of verbal communication and ability to relate to people from different walks of life.

· Excellent team working skills.

· Experience of working to deadlines and prioritising demands on your attention.

· Degree standard or professional qualification in marketing or related field.

· Commitment to equal opportunities and diversity.

· Design skills using Adobe software.

· Experience filming and editing video to a professional standard.

· Using content management systems to publish website content, or email distribution tools such as Mailchimp.

· Knowledge of using paid and organic social media professionally.

· Experience in recruitment marketing, campaigning, accessible communications or working for a charity.

· If you have lived experience of disability, or relating to people with learning disabilities or autism, we’d particularly welcome your application.

• Salary: £51,100 – 58,000 gross per annum at 1.0 FTE, or pro rata equivalent if part-time.

• Working pattern: 1.0 FTE (37.5 hrs per week), or 0.9 or 0.8 FTE. Flexible working requests will be considered.

• Contract: permanent with a 6 month probationary period

• Team: UK Legal Team

• Location: This role can be hybrid, or office based with the ability to attend ad hoc events and away days in person.

• Reporting to: CEO

• Management responsibilities: Currently 6 Immigration Lawyers/Immigration Casework Supervisors

Safe Passage International (SPI) is recruiting a Head of UK Legal Team to lead our ground-breaking legal work in the UK. The UK Legal team works to ensure that safe routes exist for all people seeking asylum. The team specialises in providing free legal advice and representation to unaccompanied children and families seeking asylum in the UK.

The Head of UK Legal Team will be a UK-based qualified solicitor or barrister or OISC Level 3 accredited caseworker or IAAS Supervising Senior caseworker with experience of working within the UK in a legal capacity, specifically in the area of asylum, immigration and refugee family reunion.

Reporting directly to the CEO, you will lead a high performing team of immigration lawyers, casework supervisors, and caseworkers. You will drive the development and delivery of our legal strategy in the UK; supervise all UK legal casework; lead our litigation strategy; develop good practices of line management and regulatory compliance within the team; and lead legal policy work by collaborating closely with colleagues within the UK, France and Greece to create a cohesive, powerful, cross-border legal response and framework.

You will also work closely with the Heads of SPI Greece and France, our International Safeguarding and Protection Manager, Experts by Experience Consultants, and Safe Passage Young Leaders to shape our legal function.

This is a vital role within the senior leadership team of a young and dynamic organisation. We are looking for an experienced leader with a strong strategic vision, an ambitious outlook for our legal work, and a creative and initiative-taking approach to leading and managing our UK legal team.Experience in a similar role would be welcome, but this could also be your first paid position in the charity sector, or you could be returning to work after time out.

We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or non), marital status (or non) and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.

As a refugee charity, we offer a guaranteed interview for people with lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.

If you are excited by this role and working at Safe Passage but do not have all the experience you think is needed, we would encourage you to apply anyway and contact us for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant.

If you would like to arrange this, please visit the How to apply guide for more information on this. 

How do I apply?

Please read the full Job Description & Person Specification and our ‘How to Apply Guide’ below.

The ‘How to Apply Guide’ asks candidates to submit a CV and Cover Letter answering five specific questions linked to the Person Specification. Applications can be submitted via email in written form or as digital audio or video files.

Closing date: Sunday 16th June 2024 at 11.59 pm.

Salary: £80,000-£90,000

Location:

Our offices are in Toynbee Hall, East London, but we welcome applicants from across the UK who do not wish to relocate. You should be willing to travel to our London office for team and project meetings up to six times per year. Project related travel costs will be reimbursed.

Hours:

Four or five days a week

Contract:

Initially, a twelve-month fixed term contract with a view to permanent and possible progression to Chief Operating Officer. Job-share applications considered.

Benefits:

25 days annual leave plus three office closure days between Christmas and New Year. We also provide two wellbeing days per year. Staff are signed up to one of two pension schemes and a personalised wellbeing budget through Better Space.

About The Young Foundation

The Young Foundation is a national charity with a long history of innovating to create social change. We are a ‘think and do’ tank, working with people and communities to shape a fairer future, together.

The UK’s public services are in acute crisis. Political trust is on the floor. The struggles people and communities face are many, and deeply knitted together. Consequently, our mental health is often poor, and our resilience weakened. We must be prepared to unravel and reweave for the common good.

That requires working together in new ways, empowering radical acts of co-creation across communities, sectors and boundaries. For The Young Foundation, this is a moment to embody the spirit of our founder, Michael Young. To embrace collective effort and work collaboratively to show that, with the Power of Participation, we can redesign the social contract between people, communities, state and business to shape a fairer, greener future.

About the role

The Director of Finance and Corporate Resources holds a key role in our organisation and is core to the senior management team. Reporting to the Chief Executive, the Director of Finance and Corporate Resources is responsible for finance, HR, facilities, and governance.

Managing a team of four (comprising a Financial Controller, Finance Services and Business Support Manager, HR Manager, and an Administrator) they are responsible for all ‘back office’ operations, providing the supporting infrastructure to ensure quality delivery of our work and mission.

You will work closely with the Chief Executive to lead the organisation through operational change. Investing in the right technological and finance infrastructure for The Young Foundation is overdue, and we are looking for a self-starting candidate with proven experience in digital transformation and change to increase efficiency, knowledge management, and reporting of vital management information. The assessment of business needs and analysis of possible solutions has been undertaken and the successful execution of this transformation is a key deliverable in the first 12 months of the role.

We are a charity earning our income through commissions, grant funding, and by responding to tenders. As such, we need to think and act as a consultancy, supported by our Finance team. We are looking for a hands-on, motivated individual with a solid background in consultancy and charity finance and digital transformation.

How to apply

IMPORTANT: We do not accept CVs alone, candidates need to also complete the application form (part of the recruitment pack).

Please send the application form, your CV and a link (or attachments) to us on or before 07 June 2024

Please note that we reserve the right to close this vacancy prior to the advertised closing date if we receive a high volume of suitable applications.

The two-stage selection process will consist of a first-stage virtual interview and final stage interview and task. Shortlisted candidates will be informed on 10 June 2024

First stage interviews are currently scheduled to take place on 13 June 2024 via video-call and second round interviews will take place (likely in London) on 20 June.

The Young Foundation is an equal opportunities employer and as part of our commitment to increasing the diversity of our team we actively encourage people from Black and Ethnic Minority or other under-represented groups to apply for this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

You must have the right to live and work in the UK. Applicants who require a work permit in order to take up employment will not be considered.

Please complete our online Equality and Diversity Monitoring Form. This information will not be seen by the hiring manager or impact your application.

Upon submitting your application, you will receive an automated response to say we have received your application. Please note that we review applications after the closing date and we regret that we will only be able to reply, and give feedback, to short-listed applicants.

We are looking for an experienced Housing Advisor with excellent communication and interpersonal skills who is passionate about enabling people to overcome homelessness and poverty.  You will have gained a minimum of two years’ experience of housing advice and casework through paid or other voluntary experience. A legal qualification would be an advantage.

You will be part of a friendly and supportive team of experienced housing advisors and welfare rights specialists.  You will use your in-depth knowledge and experience of providing specialist housing advice to provide a structured information, advice and casework service to clients of the centre in housing law, housing options and aspects of welfare benefits that relate to housing and homelessness. You will manage your own caseload and provide advice, support and training to staff who are not specialists in this area to enable them to assist clients with less complex enquiries.

You will be able to draw on the support offered by colleagues from the Centre’s other teams (Assessment and Advice, Immigration, Employment and Learning, Family Services and Supported Accommodation) to ensure that your clients have access to the help need not only to deal with their immediate housing problem, but also to tackle any underlying issues and to build resilience against similar issues arising again.

Please refer to the job description for further information. In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced DBS check. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Closing date for applications: Thursday 20 June, 10am

Interviews: 28 June

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.

As the Head of Partnerships and Philanthropy, you will be the cornerstone of our partnership and philanthropy activities, creatively engaging with corporations, high-net-worth individuals, trusts, and foundations to build partnerships with purpose, to increase our reach and secure the vital income to deliver our mission. Your role extends beyond fundraising; you will be forging meaningful corporate partnerships, shaping a landscape where businesses contribute to improving the lives of older people in poverty. With your expertise, we aim to connect those in need with supportive services, transforming lives with compassion and targeted action.

With a proven track record in securing and implementing impactful corporate partnerships and major donations, you'll bring a wealth of knowledge and a passion for change to our organisation. As a member of our leadership team, your work will make a vital contribution to extending our reach, helping us to provide practical help to an increasing number of older people struggling with their finances. At Independent Age, your work will echo the ethos of 'partnerships with a purpose', uniting us with high-profile brands to achieve our mission and financial objectives.  

Step forward and lead with purpose; together, we can uplift the lives of the older people living in financial hardship and inspire a community of support.

With a proven track record in high-value fundraising, including securing donations from major trusts, foundations, high-net-worth individuals, and businesses, you will have experience developing partnerships with high-profile brands and an understanding of the importance of ‘partnerships with a purpose’.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age here.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS certificate will be required for this role. 

Closing date: 3 June 2024.

Interview Dates: 

First round interviews to be held on 14 June 2024.

Second round interviews to be held on 21st June 2024.