A fantastic opportunity has arisen for a full time Casework Administrator to join the Wales Region at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 82,000 people from the Forces family to get back on their feet: those currently serving, reserves, veterans, and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, signposting, and triaging initial enquiries. The post is home-based, but you will need to be able to travel around South Wales once COVID restrictions are lifted. 

Please wait until the job offer stage before asking about flexibility, and we will explore what is possible for the role.

About the team

In this new role you will initially be working closely with volunteers from SSAFA branches in South Wales, supporting them to administer casework for SSAFA beneficiaries. As the role develops, we anticipate that the successful candidate will work as part of a larger support team in the future All Wales Regional Office.

About you

To carry out this role successfully you will have a track record of:

• Providing excellent customer service by phone, e-mail, and face to face.
• Using Microsoft Office 365 to a high standard.
• Planning and managing your own workload with minimal supervision.
• Recruiting and supporting volunteers.
• Understanding of the way of life for today’s Armed Forces, veterans, and their families.
• Understand the voluntary sector and preferably the military charity sector landscape in Wales.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Sunday 25th April 2021

Interviews: Tuesday 4th May 2021

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

A fantastic opportunity has arisen for a full time Casework Administrator in the Scotland Region at SSAFA, the UK’s oldest national tri-service military charity.

About the role

You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, signposting and triaging initial enquiries. The post is home-based, but you will need to be able to travel around Scotland once COVID restrictions are lifted. 

Please wait until the job offer stage before asking us about flexibility, and we will explore what’s possible for the role.

About the team

In this new role you will initially be working closely with the volunteers who run SSAFA in Scotland, supporting them to administer casework for SSAFA beneficiaries but also facilitating their work to raise awareness of SSAFA, increase the number of volunteers and build a sustainable future for SSAFA in Scotland.  Over time we anticipate that the successful candidate will increase their support to SSAFA branches and volunteers across Scotland.

About you

To carry out this role successfully you will be a team player with excellent organisational, customer service, communication, and IT skills.  You will also have experience of working with volunteers and the ability to handle welfare cases with sensitivity and empathy. You must be highly motivated and capable of working with minimal supervision in a home-based environment.

Knowledge of the Armed Forces and ex-Forces community would be an advantage but is not essential.

An excellent understanding of MS Office 365 (particularly databases, remote applications (such as MS Teams) and MS Excel) is essential).  You should have at least a basic understanding of accounting principles and some experience of operating accounting software. However, we will train you in the SSAFA -specific systems you will need for the role.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on 22nd April 2021

Interviews:  Week Commencing 26th April 2021 (Via Microsoft Teams)

SSAFA is an Equal Opportunities Employer and is committed to using the Protection of Vulnerable Groups (PVG) Service.

The RAF Benevolent Fund supports serving and former RAF service people in their hour of need. Our Welfare Services team lead the support we give to our beneficiaries, and so the Welfare Services Administrator role is pivotal in the work that we do. The right person will have the experience to be able to prepare casework, process awards, and manage databases and electronic files.

Responsible to the Housing Advice Specialist Caseworker and Project Leader for the provision of a housing advocacy and advice service to members of the public experiencing housing difficulties as a result of Covid 19.

Please note this Temporary Post is funded by the National Lottery for 6 months only.

Client Advice Duties

Providing information, advice, advocacy, and assistance to clients with housing, and housing related problems.

Acting as a lay advocate for SHARP clients, when appropriate in the courts and at Tribunals.

Maintaining accurate client files and casework monitoring records using the Advice-Pro casework recording system.

External Liaison

To negotiate regularly with Local Authorities, the DWP, Housing Associations, Solicitors, and other bodies, deciding the relevant level of officer to contact.

To provide advice, information, and guidance on housing related matters to other workers within statutory or voluntary agencies.

Training and Information

To offer appropriate training either alone, or in conjunction with other members of staff to external agencies to promote a better understanding of housing legislation, policy, and practice.

Policy and Development

To participate in meetings relevant to the running and development of SHARP.

To maintain an up to date knowledge of housing law and an awareness of current legal issues.

To implement and develop the SHARP's Equal Opportunities Policy.

To observe the SHARP's Health and Safety policy and procedures.

To report to the Board on the operation of the service as appropriate.

Financial Duties

Is a signatory to the SHARP office cheque account.

Makes decisions regarding payments to clients from this account and ensures that all such payments are properly recorded.

Makes petty cash payments in accordance with guidelines established by the Board and ensures that all such payments are properly recorded.

Other Duties

The post holder will be self-servicing in the production of letters and reports.

To undertake such other duties as may be reasonably required.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

Then Advance could be the career choice for you!

WE ARE LOOKING FOR AN EXPERIENCED MANAGER TO LEAD OUR TEAM AND SERVICE IN BRENT

Salary: £31,500 - £35,000 per annum dependent on experience

Location:  Brent Civic Centre with occasional travel to Hammersmith

Hours: Full time; 35 hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.

What we do:

Advance is a well-respected and well-established charity working to support women to cope and recover from experiences of domestic abuse and supporting women who are at risk of offending or with short term sentences to reduce offending. Established in 1998 to work within domestic abuse, we specialise in a range of services which support women at risk through services based at our Hammersmith offices and at co-located offices across West London boroughs. Some years later we diversified our services to start our successful Minerva project, which offers support to women offenders, many of whom are also experiencing domestic abuse. In 2017 Advance began a domestic abuse advocacy service in Brent.

The role:

The post-holder will work with the Senior Service Manager to ensure the protection of women and children’s rights. She will represent Advance in partnership meetings and deputise for the Senior Service Manager as required. She will work closely with partners such as the Police and Social Care teams to improve services for survivors of Domestic Abuse.

She will have responsibility for supporting and line-managing, including performance management, domestic violence frontline workers to provide a high-quality front-line service to women experiencing violence against women and girls while ensuring that Advance’s values, policies and procedures are embedded into service delivery.

The post-holder will also take the lead in day-to-day crisis situations and provide day to day advice and guidance on casework, safeguarding and information sharing concerns. The Manager will oversee and improve the duty system while also overseeing rota systems including ensuring there is regular attendance at the MARAC and specialist court.

In short, you will have:

• A thorough understanding of violence against women and girls with a particular focus on domestic violence (physical, emotional and sexual violence, so-called ‘honour- based violence’, forced marriage and FGM).
• An excellent understanding of the impact of domestic violence on children and young people, families and communities.
• Thorough knowledge of safeguarding practice, procedures and legislation.
• A good understanding of the operation of the criminal justice system, MARAC and public sector environment in which services operate.
• Significant experience of building and maintaining a strong and motivated team.
• Experience of delivering training and workshops in a multi-agency setting.
• A proven track record of building and maintaining networks and working with partner agencies and other stakeholders to develop and deliver services

What we offer:

• 30 days holiday plus public holidays, and a day off for International Women’s Day
• Pension scheme
• Access to our Employee Assistance Programme
• Various forms of wellbeing support ranging from meditation to self-journaling
• Organisation wide away days
• The opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career

Please find the full job description and person specification attached below. 

The closing date for applications is Sunday 2nd May 2021. 

Interviews will take place week beginning 10th May

To apply: Please send your CV with a supporting statement setting out how you meet the criteria for the role and details of your notice period, salary expectations and where you first heard of this vacancy 

Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK and satisfactory enhanced DBS check. This role is also subject to police vetting.

About Reprieve

Reprieve is a UK charity founded in 1999. Reprieve uses strategic interventions to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.

Reprieve works with the most disenfranchised people in society, as it is in their cases that human rights are most swiftly jettisoned and the rule of law is cast aside. Thus, Reprieve promotes and protects the rights of those facing the death penalty and those who are the victims of extreme human rights abuses carried out in the name of “counterterrorism” or “national security”, with a focus on arbitrary detention, torture, and extrajudicial executions.

About the Role:

The Syria and Iraq Detention Project Caseworker is responsible for undertaking a range of casework activities in support of Reprieve’s work on detention cases in North East Syria (NES) and Iraq.

There are currently thousands of people indefinitely detained in camps in North East Syria (NES), in conditions the UN has described as “deplorable and inhumane”. Others have been transferred to Iraq or Assad-controlled Syria, where they have faced torture and the death penalty without anything resembling due process.

Reprieve’s Syria and Iraq Project aim to ensure that individuals detained in Syria and Iraq are treated in line with international law, and not subjected to the death penalty, extrajudicial execution, arbitrary detention, torture or rendition. We also aim to challenge and change flawed ‘war on terror’ narratives and legal and political frameworks – including in the UK, Europe and the US – that engender state-sanctioned discrimination and abuse and undermine the rule of law and human rights.

About you

You will be responsible for undertaking the casework underpinning Reprieve’s dynamic strategic approach in which each of Reprieve’s methodologies—casework, investigation, litigation, political and public engagement, outreach and support for affected communities—connect with one another in pursuit of saving clients’ lives and addressing structural rights violations. You are an experienced caseworker with the skills necessary to address a complex portfolio of cases.

You are a person with a high level of cultural competency, with direct lived or working experience with communities impacted by the so-called ‘war on terror’ and/or the Syrian conflict. You are able to recognise nuance and show good judgement in working with clients and stakeholders. You are familiar with the political and legal context of detention issues in NES and Iraq, as well as with gender and trafficking issues.

You are a positive person with a can-do attitude, 1-2 years of case management experience and advocacy experience, a great ability to multitask and excellent organisational skills, a sensitivity to the risks faced by those whom we work with and assist, and a willingness to muck in on all tasks big and small, humility and a passion for Reprieve’s work.

You possess excellent research skills, and the ability to succinctly and clearly convey findings to inform the wider team’s ability to advance strategic goals. You can draft advocacy and briefing materials for a wide range of audiences, tailoring your writing style accordingly.

You will be an integral member of the Secret Prisons Team and larger Casework Team and will report to the Head of Syria and Iraq Detention Project.

Length and Salary

The role is a full-time, fixed term 12-month role with the possibility of extension (funding dependent) based in Reprieve’s London office during core office hours. The annual salary is £37,128 per annum less any required deductions for income tax and national insurance. Reprieve is proud that the highest-paid member of staff is paid no more than double the lowest-paid member of staff. Our pay is transparent and non-negotiable. We are a flexible employer and offer a range of nonfinancial benefits to employees. We welcome applications from a range of backgrounds. You can learn more about Reprieve’s salary structure and ethos on our website.

How to apply

Please visit our website for the full job description and details on how to apply. All applications should be made via our website. 

Job Title: Director

Salary: £36,000 - £42,000 pro rata (dependent on experience)

Responsible to: Trustees

Working Hours: 2.5 - 3 days per week 

Start date: As soon as possible

Location: Currently working remotely due to COVID-19. Some European travel may be required when safe to do so. 

About RLS

Refugee Legal Support (RLS) works in solidarity with people who migrate. We advance safe migration through legal support, casework, strategic litigation, outreach, training and partnerships. We advocate for the promotion and protection of people’s rights throughout the migration process.

Founded in 2017, we run a free legal clinic for refugees in Athens who seek asylum or family reunification in other European countries. Brexit has brought new, significant restrictions to legal routes for refugee family reunion and heightened hostility towards people on the move. To tackle these enormous challenges we have mobilised and launched an islands project based on Lesvos and casework capacity in the UK, to coordinate applications for family reunion from Greece to the UK. 

Our values

• We recognise that immigration systems are weighted against those forced to migrate and we challenge hostile policy in an effort to level the playing field

• We stand opposed to all forms of violence against people compelled to migrate, including those who are undocumented.

• We support the global movement that fights entrenched inequalities, racism and other forms of discrimination that force people to migrate.

• We strive to develop inclusive, sustainable and regenerative ways of working and facilitate  the inclusion of  those with lived migration experience.

The role

This is a new position with funding in place for two years. You will work alongside RLS teams, Advisory Panels and Trustees, and have oversight of projects, HR, fundraising, financial compliance and operational governance.

Key responsibilities: 

• Coordinate and oversee RLS’ operations, including the legal clinic in Athens and casework services on Lesvos and in the UK. 

• Contribute to establishing, initiating and maintaining new relationships.

• Collaborate with RLS teams, Advisory Panels and Trustees to develop the governance of the organisation, advance RLS’ mission and respond to changes in the external environment to ensure that RLS continues to meet the needs of people on the move. 

• Taking an innovative and imaginative approach, develop and implement an effective fundraising strategy and generate income.

• Ensure compliance with charity law and guidelines, and other relevant regulatory requirements. 

• Contribute to and direct campaign strategies in line with RLS’ strategic goals.

• Oversee HR functions and provide effective and inclusive leadership to ensure staff well-being and flourishing. 

Person specification

This is an exciting opportunity for a transformative thinker and dynamic individual with a deep commitment to and understanding of migrant and racial justice, exceptional interpersonal and communication skills and an ability to manage competing priorities. Please note that the list below is not exhaustive. Rather, we want to know about you, what you stand for, and how you will help drive forward the work of RLS. 

Experience / Knowledge:

• Experience in managing projects, resources and budgets.

• Experience of fundraising and communications. 

• Experience of working alongside marginalised communities and advocating for the rights of refugees and migrants.

• Understanding of charity governance. 

• Knowledge of the legal and regulatory context and the functioning of the procedures within which RLS delivers its core services.

Skills:

• Excellent interpersonal and communication skills.

• Inclusive leadership skills and an ability to pull people together to work collaboratively and collectively.

• Savvy around communications with an ability to lead on RLS’ key messaging across platforms (electronic and print). A flair for writing and creative thinking in this area will be a distinct advantage.

• Good IT, administrative and organizational  skills. 

General:

• A determination to lead RLS in the wider struggle against systemic immobilisation and disempowerment of refugees and migrants. 

• Experience of promoting racial justice, equality and transformation. 

• Imaginative, critical thinking and creative problem solving skills. 

• A desire to learn and an openness to listen, question and collaborate. 

How to apply

If you would like to demonstrate your range of skills, abilities and qualities as outlined above, please send us your CV and a covering letter by midnight on Friday 23rd April. For more information, please see the attached Job Description. 

Please also freel free to contact us with any questions about the role and application process. 

We look forward to hearing from you!

This exciting pilot project will initially last for six months with a Generalist Adviser working within GP Surgeries.  The aim is to deliver advice services within a healthcare setting, helping people that have issues which may be adversely affecting their health and wellbeing. If the pilot project is successful it may be rolled out to further GP surgeries. 

Main duties and responsibilities

Advice giving

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

• Use the Citizens Advice AdviserNet website to find, interpret and communicate the relevant information.

• Research and explore options and implications so that clients can make informed decisions.

• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

• Ensure that all work conforms to the organisation’s office manual and the Advice Quality standard as appropriate.

• Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Research and Campaigns

• Assist with research and campaigns work by providing information as appropriate.

• Alert clients to research and campaign options.

• Keep up to date with legislation, policies and procedures and undertake appropriate training.

Administration

• Attend relevant internal and external meetings as agreed with the line manager.

• Prepare for and attend supervisor session/team meetings/staff meetings as appropriate.

• Use IT for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. 

• Ensure all work conforms to the organisation’s systems and procedures.

Other

Complete required training to comply with quality assurance processes.

Carry out any task that may be within the scope of the post to ensure the effective delivery and development of the service.

Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

We are looking for a dynamic and passionate community and resettlement coordinator. The purpose of this role is to ensure survivors exiting casework and/or accommodation support are connected with their local community. This is crucial to enabling them to become fully independent and continue to build safe lives upon exiting Ella’s’ services. Key aspects of this role include support work with survivors, volunteer management, relationship building and networking. It is a requirement of this job role that the post holder is female, under the Equality Act 2010.

You will be part of a small but dynamic organisation changing women’s lives, supporting and empowering them to build safe futures. As this is a new role within the organisation, you will have the opportunity to help give direction and vision to the work of Ella’s, and to work alongside a committed team.​

Please download the application pack for more information and details on how to apply, or go to our website.

1. To provide specialist evidence-based trauma therapy in an age appropriate manner, to include play and art therapy to children and young people across the Midlands & Northamptonshire seeking help from ASSIST.
2. To deliver robust assessment and formulation measures, ensuring effective and appropriate interventions are delivered.
3. To deliver client services directly, and to receive appropriate clinical supervision accordingly.
4. To attend multidisciplinary meetings and liaise with various professionals as required for the wellbeing of the clients.
5. To be non-judgemental in approach to all work.
6. To provide information on service provision and trauma/Post Traumatic Stress related issues to schools, parents and other professionals, and how children can be affected by trauma.
7. To assist and maintain the administrative systems for managing casework and the upkeep of all client records, and to ensure confidentiality for all ASSIST Service Users, within the confines of the ASSIST confidentiality policy and Child Protection & Safeguarding Policy.
8. To maintain confidentiality and respect when dealing with client information.
9. To adhere to all ASSIST’s policies and procedures and to promote the values, spirit and ethos of the organisation at all times.
10. To assist in the daily administration of the ASSIST Clinical service, including the support systems underpinning this service.
11. To meet with the ASSIST Staff team to discuss appropriate development of the ASSIST service.
12. To produce written reports related to the area of work as required. 
13. To be an active member of the ASSIST team, and to undertake other duties as commensurate with the nature of the post, as specified by the ASSIST Director of Client Services and Trustees.
14. To participate in regular performance reviews, compiling or relevant statistical data, and annual appraisal.
15. To fully recognise the complexity of the field of work, and continuously to update training and practice, according to current and on-going research findings.

Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.

We are seeking to recruit an experienced Advice Supervisor or Caseworker with experience in a supervisory role to:

• support and supervise advice sessions (currently all services are running remotely, mainly by phone)
• check advisers’ work at generalist level
• give advice to clients if required, according to service needs, dealing with own casework
• ensure high quality of advice is maintained at all times
• promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties compatible with the role as and when required

For more information about the role please download the Job Description and Person Specification.

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

Trafford Carers Centre is seeking an inspiring individual to shape, influence and drive forward our organisation to deliver services that best meet the needs of unpaid carers supporting someone in Trafford.

The Deputy CEO will support the management and leadership of the organisation.  They will combine strategic oversight with operational management supporting service leads responsible for adult casework, health & wellbeing services and young carers project.  The post holder will have a pivotal and influential role in developing partnerships, strategic growth and demonstrating impact

You will be educated to degree level or have an equivalent level of proven experience relevant to the role. With a strong emphasis on building successful partnerships, delivering results and inspiring others, you will work effectively in collaboration with funders, VCSFE groups and carers.

The post holder will need to exercise initiative, good judgement and react to unplanned and irregular events

Job Purpose

• To deputise for the Chief Executive.
• To ensure that Trafford Carers Centre fulfils its charitable objects and meets compliance requirements.
• To ensure effective administration, financial controls, health & safety management and accountable resource management.
• To enable effective strategy and operations and assist in developing and implementing Trafford Carers Centre’s business plan.
• To have strategic oversight and operational management of service areas
• To develop strong and effective external relationships and partnerships.
• To support growth and sustainability and enhance the reputation of Trafford Carers Centre

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver welfare benefits advice to our clients. We are currently delivering all our services remotely until it is possible to resume face to face work in accordance to social distancing rules and safety measures.

As a Welfare Benefits Caseworker, your will:

• provide high quality advice and practical help to clients on welfare benefits issues.
• check entitlement, ensure awards are correct and challenge incorrect decisions
• progress casework through negotiations with the relevant benefits offices and agencies
• prepare appeal submissions for clients and, where required, represent clients at relevant tribunals and review boards
• keep accurate case records and ensure that all casework is recorded and reported in accordance with Citizens Advice Hounslow’s policies and practices.
• ensure that effective case management is maintained throughout.

For more information about the role please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

We are Barnet Lone Parent Centre, a small grassroots charity supporting people in the London Borough of Barnet.  We provide free, independent benefits and generalist money advice for anyone in need, not just lone parents. We pride ourselves on providing high quality face-to-face, personalised, friendly service for those who are the most vulnerable in our community. This can include those with low income, mental health conditions, physical disability, substance misuse issues and more.  This work can be rewarding, stimulating and sometimes challenging.

You are an experienced and well-qualified adviser with a passion for helping people.  Ideally, you will have worked in the advice sector for two years or more and managed case files. You are a focused person who can provide excellent service for beneficiaries in an efficient, well-organised way. The ability to work independently whilst meeting deadlines is a key skill you will need. You take pride in ensuring that beneficiary needs are fully met with fairness, dignity and respect.