Casework Manager Jobs in Liverpool
POST
Victim Support Casework Coordinator
RESPONSIBLE TO
ISVA: Manager of Support Services
RESPONSIBLE FOR
Victim Support Casework Team
SALARY & HOURS OF WORK
Salary: £31,000 FTE, £24,800 pro-rata
This is a 0.8 per week post. Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm
Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.
LOCATION OF THE POST HOLDER
You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM. On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.
About NUM:
National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.
We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.
ROLE AND RESPONSIBILITIES
The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you.
This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:
1) Management: Manage the operations and administration associated with victim and vocational support case work.
2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers.
3) High Standards: Support good performance and quality outcomes for sex workers.
4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM.
5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve.
Day-to-day team tasks include, but are not limited to the following.
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Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.
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Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services.
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Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team
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Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies.
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External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required.
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Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care.
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Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services
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Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.
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Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)
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Onboard new members of the team
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Cover some duties when the Manager of Support Services is out of office
PERSON SPECIFICATION
Essential Skills and Experience
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Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.
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Experience managing a team, providing line management support, and managing rotas and team resources.
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Experience of dealing with internal and external complaints and having difficult conversations.
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An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.
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Qualified ISVA or relevant casework support experience.
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Strong interpersonal skills and an ability to work with multiple partners on complex cases.
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Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.
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An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.
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Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.
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Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team.
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Strong empathic and active listening skills.
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Willingness to undertake continued professional development.
Desirable Skills and Experience
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Experience of the sex work community.
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Experience completing detailed reports on workstream productivity, both statistically and in written form.
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The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.
How to Apply
Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.
Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .
NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.
We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.
Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.
Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification
Our mission: Ending all forms of violence against sex workers
National Ugly Mugs (NUM) is a UK-wide safety charity p...
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This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
We have two roles available, one covering the South East, and one covering the East of England.
You’ll manage, coach and develop a team of Parkinson’s Local Advisers to deliver a high standard of service across the region. You’ll ensure that the team is supported in meeting service demand which will include more complex casework, covering gaps, or supporting new/inexperienced colleagues.
You’ll work with colleagues in the regional/country team to support the delivery of local priorities to reach more people affected by Parkinson’s.
What you’ll do:
- Lead a team of Parkinson’s Local Advisers to deliver a professional service that gives accurate, tailored information and support based on needs in line with service practice
- Ensure quality service standards are met, including assessing needs, advocacy, information and support given and referrals
- Provide coaching, support and guidance to your team of advisers, including through complex casework and safeguarding cases, to ensure a consistent service across the team
- Work with the Regional Lead and other colleagues to agree regional priorities to reach more people and provide a visible local service
- Be responsible for the health and safety of a remote, dispersed team, ensuring compliance with policies and procedures and acting as escalation point for lone working app
What you’ll bring:
- Experience of managing, coaching, developing, and motivating a dispersed staff team, including workload distribution and prioritisation
- Ability to implement reflective practice principles
- Experience of providing health and social care information services
- Experience of delivering a multi channel service effectively
- Understanding of Parkinson’s, including relevant health and social care and welfare benefits
- Working experience of the importance of data quality and using data in your work
- Experience to adhere to data protection requirements and confidentiality
This is an exciting time for Parkinson’s UK and we would love you to join us!
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interviews for these roles will be held:
- South East: Friday 15 December
- East of England: Friday 15 December and Monday 18 December
The successful candidate will be required to
- live in the area specified (either East of England or the South East) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
- provide their own broadband service with a minimum download speed of 2Mb
- have a confidential space in which to work
This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
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About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the East Midlands region, which includes:
- Derbyshire
- Leicestershire
- Lincolnshire
- Northamptonshire
- Nottinghamshire
- Rutland
There will be occasional travel around the East Midlands Region and you may be required to travel at short notice for face to face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the East Midlands, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
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This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
We are recruiting for two roles to join our Northern Ireland team, both are offered on 25 hours per week.
You’ll empower your clients to take actions for themselves or will advocate on their behalf for better service, support and outcomes, so they can live their life with Parkinson's in the way they choose.
You’ll deliver tailored information and support through a range of channels including telephone, video and email and, where appropriate, home visits and in community settings.
You’ll be responsible for building excellent relationships with healthcare professionals and other relevant agencies, as well as our network of volunteers and groups.
What you'll do:
- Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources.
- Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients.
- Work flexibly across the service responding to enquiries through a range of channels.
- Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.
What you'll bring:
- Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate the health and social care system
- Experience and understanding of safeguarding and your role in keeping clients safe and implementing organisational policies and procedure
- Ability to be calm and use emotional intelligence in challenging casework
- Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems
- The ability to build effective working relationships with others including working within multi disciplinary teams internally and externally
Candidates must live in Northern Ireland in order to carry out this role.
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The successful candidate will be required to:
- live in the area specified (Northern Ireland), hold a full driving licence and be able to travel freely and flexibly throughout Northern Ireland and occasionally further afield without reliance on public transport
- provide occasional cover on Saturdays and/or Bank holidays
- provide their own broadband service with a minimum download speed of 2Mb
This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Family Support Worker
Location: Bedford Primary School
Hours: 5 days per week term time only plus inset days – 35 hours per week
Closing date: Monday 4th December, 10am
This is permanent position.
Our mission at School-Home Support is simple. We get children and young people back in school ready to learn, whatever it takes. Is this a mission for you? Yes? Then read on.
We are looking for a Family Support Worker to join our team and to make a difference in children’s lives every single day. As the Family Support Worker, you will work in close partnership with school staff to deliver a programme of casework to promote and improve educational outcomes for the children and their families we support. You will also focus your support to help improve attendance, punctuality and engagement in learning.
You will have excellent relationship building and communications skills with a proven ability to communicate with a wide group of people.
You’ll have previous experience of:
- working and engaging with parents, carers or guardians, children or individuals through individual and/or group-based support
- working in an educational or outreach environment
- working effectively with social and emotional factors affecting a child’s capacity to learn
- Working with families from diverse communities
To view the job description please view the additional resources section at the end of the advert.
We are committed to maximising staff wellbeing and creating an inclusive, safe environment where everyone feels comfortable bringing their authentic selves to work. To find out more about our current initiatives and offerings, please view the additional resources section at the end of the advert.
As an employer we offer:
- Perkbox membership
- Employee assistance programme
- Life assurance
- Pension scheme
We are an equal opportunities employer and welcome applications from all sections of the community. If you need any special arrangements or adjustments to help you take part in this recruitment process please get in touch.
School-Home Support takes very seriously the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to an Enhanced DBS Check.
School-Home Support is a charity working with children and families to maximise educational opportunities and improve life chances.
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOB TITLE: Operations Officer (Maternity Cover)
CONTRACT: 0.6 (8 months, approx. February – September)
SALARY: up to £25,000 pro-rated
DEPARTMENT: Operations
REPORTS TO: Chief Operating Officer
PURPOSE: To provide varied support to the Chief Operating Officer. The role involves tasks within HR and Operations including tasks such as minuting meetings, organising in-person meetings and assisting staff with day-to-day queries. This is a key role in a fast developing and exciting organisation, with passionate people committed to protecting freedom of speech.
LOCATION: Home based with the ability to travel to London for monthly team meetings. Costs covered by the FSU.
DEADLINE: 4th January 2024
Who are we?
The Free Speech Union is a non-partisan, mass-membership public interest body. We stand up for the speech rights of our 11,000 members and campaign for free speech more widely. Our in-house legal counsel, working with our casework team, coordinates legal representation for members in difficulty. Our research arm publishes briefings on where free speech needs to be better protected. Our events arm organises events in pubs (“speakeasies”) and stages regular public debates. The FSU has sister organisations in South Africa, Australia and New Zealand, with more to come.
KEY RESPONSIBILITIES
Duties will include (but are not limited to):
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Assisting the COO with ad-hoc tasks to ensure the smooth running of the organisation.
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Acting as administrator for Outlook365, SharePoint and annual leave (WhosOff) accounts.
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Minute taking for in-person and online meetings.
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Planning staff events – booking meeting rooms, lunches for monthly meetings, travel and accommodation for all staff members.
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Checking receipts and processing expense forms.
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Filing receipts and other documentation.
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Ensuring the SharePoint filing system remains organised and accessible.
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Managing the recruitment of new staff (posting job adverts, liaising with candidates, arranging interviews and sharing applications with the relevant managers).
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On-boarding new staff.
PERSON SPECIFICTION
Essential: Work experience
Work experience in an admin role.
IT Proficient: Outlook 365, SharePoint, PowerPoint, Word, Teams.
Use initiative and take a pro-active approach.
Extremely well organised, calm, discreet and comfortable working with strong personalities.
Communicator – excellent standard of literacy and written communication skills for the purposes of communicating with members and third parties.
Agreeable – good interpersonal skills with people at all levels.
Homeworking – has premises, equipment and systems to enable productive working from home.
Desirable
Experience using Microsoft Office applications.
Experience in a similar supporting role.
Experience working remotely.
Applicants should send a CV and introductory letter. The FSU is actively recruiting for this role and may withdraw it at its discretion.
TERMS AND CONDITIONS
Benefits
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Employer pension contribution of eight per cent.
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Full access to our learning and development programme.
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20 paid holidays per calendar year (pro rata) plus public holidays.
Probationary Period
This post is subject to the requirements of a one-month probationary scheme for new staff only.
Review of this Job Description
This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.
The FSU values diversity. We are an equal opportunity employer and consider qualified applicants without regard to Age, Disability, Gender Reassignment, Marriage or Civil Partnership, Pregnancy and Maternity, Race, Religion or Belief, Sex.
The Free Speech Union is a non-partisan, mass-membership public interest body. We stand up for the speech rights of our 8,000+ members. Ou...
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Role: Case Officer
Location: Homebased covering Bristol, Somerset and Wiltshire
Contract Type: Permanent
Hours: Full Time 35hrs per week
Salary: £27,900pa
Do you have experience in advisory, information, advocacy or guidance role supporting local communities?
Are you looking to take your career to the next level with one of the country’s largest charity?
We want to hear from you!
We have an exciting opportunity for a Case Officer to manage casework support, providing direct support, advice and guidance to beneficiaries on a varied aspects such as general health, social care employment, benefits, statutory support and housing.
In your role, you will assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs. You will develop creative solutions in response to identified beneficiary needs, drawing on inputs from volunteers and Legion members / branches.
In addition, you will:
· Develop and maintain a thorough and detailed understanding of direct Legion support services and support services provided by others (both statutory and non-statutory).
· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in the Area to inform the commissioning of specialist services.
· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary.
· Maintain an up-to-date knowledge of the statutory benefits
· Develop and take advantage of opportunities to reach beneficiaries in communities within the area, forging links and contacts with local organisations.
The role is primarily homebased with occasional requirement to travel across Bristol, Somerset and Wiltshire depending on beneficiaries’ needs, training and meeting purposes. Driving licence is essential for this role.
For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
The client requests no contact from agencies or media sales.
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Please note this role closes for applications at 9am on Friday 5 January 2024.
Abortion Support Network (ASN) is a largely volunteer-run charity that helps people living in European countries which fail to provide abortion care, to access safe abortions in clinics abroad. ASN provides practical information on the least expensive way to arrange travel and abortion, logistical support, money towards the cost of abortion, travel and accommodation. We currently provide this service to people resident in Poland, Malta, Gibraltar, Ireland, Northern Ireland and the Isle of Man and also elsewhere in Europe on a case-by-case basis. ASN is a member of the Abortion Without Borders (AWB) initiative, which is a coalition of organisations providing information, support and funding to people in Poland who need abortions.
ASN has a small staff team of 5, no office, and a team of 50+ dedicated volunteers. We pride ourselves on providing a critically needed service and solving problems creatively.
ASN works alongside external partners and grassroot activists in European countries to provide immediate tangible support to people who would otherwise be forced to continue a pregnancy. One of the things our staff and volunteers value about this work is how we make a real difference to people’s lives.
About ASN’s Helpline
The Abortion Support Network helpline comprises three volunteer teams:
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the phoner team, who communicate with clients and undertake casework
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the accommodation team, who research and book travel and accommodation for clients at the request of the phoner team
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the translation team, who provide written translation of client documentation, such as medical documents and letters
There are currently approximately 40 volunteers across these teams, supported by two members of staff, ASN’s Service Manager and Senior Helpline Coordinator (Phoner Team). The Senior Helpline Coordinator (Accommodation & Translation) will work closely with the other two roles, and will have a particular focus on supporting our accommodation team and our translation team.
A typical helpline shift runs for one week, from Wednesday morning to Tuesday evening. The shift is staffed by a small team of three volunteer phoners, one accommodation volunteer and an on-call duty manager. All helpline work must take place between set hours (currently 9am-8pm on weekdays and 10am-1pm on weekends) but aside from this, volunteers choose the hours they wish to work, giving around one hour a day for the duration of the shift. The translation team undertake written translations (mostly medical documents) as and when required and this work is allocated by the on-call manager.
The role of on-call manager will be shared equally between the two Senior Helpline Coordinators, with the Service Manager providing emergency cover where required. Whilst on-call to the helpline, the Senior Helpline Coordinators provide support to all frontline volunteers on the shift, offering guidance on complex cases where needed, approving client grants and acting as the credit-card holder for payments.
The helpline is contacted by over 1000 people a year; the service is the link between people in difficult circumstances and the funding and information that can help them access a safe and legal abortion.
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About the Role
Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.
The Money Advice Caseworker is responsible for delivering a comprehensive Debt and Budgeting Advisory Service to individuals and families facing financial difficulties. The Caseworker will provide expert advice and guidance to clients in managing their debts through complex debt casework, covering priority and nonpriority debt advice, options and insolvency solutions. To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework and is essential that the correct candidate is a qualified MaPS accredited Money Advice Caseworker ; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool and partners
Requirements
- Effective oral & written communication skills with emphasis on negotiation, representing and preparing reviews, reports & correspondence.
- Ability to prioritise own work, meet deadlines and targets, manage caseload, monitor and maintain own standards.
- Ability to use IT Systems in the provision of advice, Case Recording, preparation of reports and submissions.
- Understanding of the importance of social policy work / key current social issues, and their impact on clients.
- Experience of achieving performance and quality targets/KPIs.
- Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation.
- Numerate to the level required by the tasks.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability and willingness to work as part of a team.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
- Qualified MaPS accredited Money Advice Caseworker
Desirable
- Knowledge and experience of giving Debt Advice to clients and working to quality standards and Funders requirements.
- Institute of Money Advisers Certificate in Money Advice Practice or MaPS accreditation equivalent.
- To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions
How to Apply
Applications should consist of:
- Diversity and Monitoring form completed online here - this form does not form part of your application but must be completed
- CV
- A cover letter – no more than 2 pages of A4 and you should provide evidence of your experience, knowledge, skills, and abilities that are relevant to role as described in the Job Description and Person Specification.
- Completed CV and cover letters should be emailed to the recruitment address found on our careers site via the apply button
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
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27 days annual leave plus bank holidays
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Hybrid Working Scheme
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Interest free travel loans
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Employee Assistance Programme
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Pension Scheme
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Cycle to Work Scheme
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Lifestyles Gym Membership (20% corporate discount)
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Enhanced maternity, paternity and adoption leave pay
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is a new position funded by the Scottish and Welsh Governments, to increase the availability of free, high quality, expert and locally accessible immigration advice. This role will help to grow Settled’s presence in Scotland and Wales.
You will provide complex immigration advice to EU citizens and their families in Scotland and Wales and work collaboratively with other service providers in those nations and with Settled’s dynamic UK-wide team of multilingual staff and volunteers.
Your clients will be from all parts of Europe as well as people with EU citizenship who are from other countries, they will include isolated and vulnerable groups such as Roma, and you will work alongside Settled's Ukraine service.
Much of the advice can be delivered remotely, but some face-to-face advice is expected in Wales and Scotland (we have staff in Newport and Edinburgh) and there will be some travel to meetings within the UK.
The role is full time, but we appreciate that some good candidates may prefer to work part-time, or may prefer to focus either on Scotland or Wales rather than covering both nations. We welcome applications for all options. If you would like to discuss the role before applying, please contact Andrew Jordan at Settled.
We will interview as soon as we receive applications from good candidates so please apply promptly.
To apply please send a CV and also a cover letter which sets out how you meet the person specification part of the job description.
Settled believes that EU citizens who have made their home in the UK should be allowed to continue to do so lawfully, safely and successfully.<...
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Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland.
How you will make a difference
I use my existing knowledge and expertise to identify and address a range of issues and provide debt and financial capability advice to people with mental health issues, in particular those who have just come out of a mental health crisis and are within a ‘Mental Health Breathing Space’. I take on case work within our remit on debt (including enhanced income maximisation), mental health and financial capability issues. I develop my knowledge and experience of mental health and social care to set my advice in a meaningful context. I help clients identify the barriers that are hindering progress in dealing with their money worries and I provide help, support and advice to overcome these barriers.
*Appointments will be at the minimum of the band.
*London Allowance is paid for roles that are based within the Greater London area only.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Please see further details on our website
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Don’t meet all requirements?
If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we still encourage you to apply, you may be just the right person for our position!
Caring for our people.
We offer a wide range of support. Some of our benefits include:
- PULSE: our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards.
- Wagestream: gives you instant access to up to 50% of your pay. Also provides a library of expert tools, tips and articles plus, helps you start building a rainy-day pot straight from your salary.
- Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments.
- Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave.
- Planning for the future: We have a contributory pension scheme.
- Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way.
- £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member.
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
Rethink Mental Illness is a charity that believes a better life is possible for people affected by mental illness. Since 1972 we have brou...
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