As a Grants Officer/Caseworker you will join a busy team of six within GroceryAid, Sandhurst. Our motivated and dedicated team members are focused on supporting people to apply for help, delivering a high standard of client experience and keeping detailed, clear records.

Your days will be rewarding and varied and include acting as the first point of contact and managing a caseload of applicants to ensure all required information is ready for review.

You will have administrative experience of working in a busy, customer facing environment, ideally case holding and working with a vulnerable client group.

Full induction training will be given followed by a structured personal development plan which will include benefits training and a deep understanding of the support and signposting available to clients. Due to governement guidelines we are currently working from home and all IT equipment and support will be provided for this.

Would suit someone who has worked in the charitable or not for profit sector particularly Housing or Advice work.

Knowledge/skills/qualifications required

• Minimum 2 years (must have been worked in one role) caseworker experience working with a vulnerable client group.
• Excellent administration skills with an eye for detail.
• Strong client servicing skills used to dealing with difficult situations.
• Trained and knowledgeable in welfare benefits and financial budgeting
• High energy, drive and passion to deliver the best experience for our applicants whilst working at pace across multiple cases.
• Confident communication skills to ensure that you both collect the information needed and set realistic expectation to clients to enable impactful grants and drive satisfaction.
• Confident with Microsoft Office, and used to working on a CRM database.

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The Charity

GroceryAid is a benevolent fund which helps people who work or have worked in the Grocery industry. We have been providing emotional, practical and financial support for grocery people since 1857. In the last year the charity has seen an increase in applications for financial support, the number of financial grants paid is up. We are recruiting to meet this increased demand.

Additional information

Location: initially working from home, in the current climate, but then generally office based in Sandhurst, Berkshire

Salary: from £22,000 - £24,000

Hours:  Full-time 34 hours a week

Leave: 25 days (+circa 3 at Christmas)

Excellent pension scheme

Life Assurance

Private Health and Dental Insurance

Please apply with a cover email and CV demonstrating your suitablility for the role and how you meet the person specification. Please apply as soon as possible if you are interested as CV's are reviewed regularly. 

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver welfare benefits advice to our clients. We are currently delivering all our services remotely until it is possible to resume face to face work in accordance to social distancing rules and safety measures.

As a Welfare Benefits Caseworker, your will:

• provide high quality advice and practical help to clients on welfare benefits issues.
• check entitlement, ensure awards are correct and challenge incorrect decisions
• progress casework through negotiations with the relevant benefits offices and agencies
• prepare appeal submissions for clients and, where required, represent clients at relevant tribunals and review boards
• keep accurate case records and ensure that all casework is recorded and reported in accordance with Citizens Advice Hounslow’s policies and practices.
• ensure that effective case management is maintained throughout.

For more information about the role please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Debt and Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver debt and welfare benefits advice to our clients.

As an experienced debt caseworker, you will be able to guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client’s debt problem, looking for ways to maximise income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords and lenders, will be crucial in preventing enforcement action and possession proceedings for rent or mortgage arrears.

For more details about the role, please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon as it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability

Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.

We are seeking to recruit an experienced Advice Supervisor or Caseworker with experience in a supervisory role to:

• support and supervise advice sessions (currently all services are running remotely, mainly by phone)
• check advisers’ work at generalist level
• give advice to clients if required, according to service needs, dealing with own casework
• ensure high quality of advice is maintained at all times
• promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties compatible with the role as and when required

For more information about the role please download the Job Description and Person Specification.

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

Citizens Advice Waverley is a local independent charity providing free, impartial confidential advice to people across the borough of Waverley. It runs advice offices in Cranleigh, Farnham, Godalming and Haslemere.

We are looking for people interested in working as Advice Session Supervisors to provide cover as required across our four offices. This role includes:

– running the daily advice session, including managing the schedule of client appointments

– supervising the work of a team of volunteer advisers, including providing the support for to new volunteers and

– in conjunction with the Advice Services Manager, ensuring the high quality service delivery and advice standards are maintained, including through checking and providing feedback on written records or advice provided by volunteers.

We are ideally looking for people with recent generalist advice experience in a Citizens Advice setting, or an equivalent advice service, with excellent communications skills and a commitment to delivering high quality advice service. But we will also happily consider suitable candidates without this experience who are willing to learn on the job.

These appointments will be permanent, subject to the continued availability of funding.

We are seeking an enthusiastic and compassionate Drop-in Supervisor to oversee our Christian service for homeless people in Richmond.

Can you help us maintain a safe and welcoming environment in our morning drop-in sessions for homeless people? Practically demonstrating God's love for 30-50 guests, many of whom have mental health issues and/or substance misuse problems. We provide hot food, showers, health services, casework support and housing and employment advice. Help in crisis and hope for life!

Recruiting for a Support Worker to join our Young People and Care Leavers in Berkshire!

GBP 11,907 working 24 hours per week, plus 25 days Annual Leave (Pro-Rata), Pension schemes, Staff discounts, healthcare and more. This is a 9 month Fixed Term Contract.

Rainforest Walk in Bracknell supports 20 young people with a variety of support needs including mental health needs, substance misuse needs, offending histories and vulnerability. The service's customers are aged between 16 and 25 and receive support for up to two years. Referrals come via the Young Persons Resource Panel.

Job Overview:

Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community.

Key Responsibilities:

- Build supportive, trusting relationships with tenants
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting tenants on your case load to set personalised goals in the form of Support Plans
- Conducting regular key work sessions with tenants on your case load that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing risk assessments are carried out and those risks are managed appropriately
- Providing support with tenancy sustainment including budgeting, benefits, daily living activities and emotional support. This may include practical assistance where skills are not yet developed
- Working in a multi-professional way to ensure holistic support package for tenants
- Establishing links with local statutory and voluntary organisations
- Supporting tenants to ensure they are in receipt of all the benefits they are entitled to
- Supporting tenants to manage their rent account, ensuring they have all the information needed to pay their rent
- Supporting tenants to set up utilities and pay their bills on time
- Ensuring Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction or all Bank Support Worker and agency staff
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Job Title - Supervising / Senior Supervising Social Worker Fostering

Salary - Up to £36,300 pa for SSW and up to £41,019 pa for SSSW plus £750 pa Homeworking Allowance and £1,500 pa OOH Allowance + £500 pa Placements Allowance (when on rota) for all grades

Hours - 35 Hours per Week

 Contract - Fixed Term for six months initially with potential for permanent appointment

Homebased - Covering Dorset and Hampshire

TACT, the UK’s largest fostering charity and has been providing loving families for vulnerable children and young people across the country for over 25 years. Our reputation and growth rests upon our strength in providing successful placements. As a charity, we do not have shareholders who receive profits - we invest all of our surplus income into service, staff, carers, and children’s development.

Our South Coast Team currently requires a dynamic and forward thinking fostering social worker with experience of safeguarding and fostering to support placements and the ongoing growth and development of the regional fostering services across Hampshire and Dorset.

This role is homebased and fixed term for 6 months, with the possibility of becoming permanent due to development and growth locally and travel across both Dorset and Hampshire and surrounding areas will be required when it is safe to do so and this will include regular attendance at team meetings. 

As a remote working organisation, we are committed to work with our staff to enable consistent inclusion and engagement across the organisation to ensure the optimum standards of service for our carers and children.

We are interested in social workers for whom quality of service is paramount and especially those who share our commitment to working in partnership with children and their foster carers in the development of the our services. The ideal candidate for this fostering social worker role should  have post qualifying experience in family placement work or other child care settings as well as a good working knowledge of relevant legislation and child protection procedures.

Main requirements:

• Post qualifying experience in family placement work or post qualifying experience in other child care settings.
• A proven track record in working with and on behalf of children, respecting and maintaining their individuality and promoting their positive development.
• Experience of group work and/or delivery of training.
• Up to date knowledge of relevant legislation including the Fostering National Minimum Standards and Fostering regulations.
• Experience of working with/supporting looked after children and their foster carers.
• Ability to prioritise, plan and self organise efficiently.
• Capable of using electronic records systems and IT effectively, including participating in virtual meetings and webinars.

In addition to the annual salary the fostering social worker post is paid £1,500 pa OOH Allowance and £500 pa Placements Allowance once the successful candidate is particpating in the rota.

TACT offers an excellent employee benefits package including:

• 39 days leave - 31 days holiday plus 8 bank holidays
• Flexible working arrangements
• Group income protection scheme
• Death in service insurance
• Stakeholder pension scheme (salary sacrifice).
• Fantastic learning and development opportunities.

Please see the Job Information Pack and Job Description for further information.

You will need to have a BA or MA in social work to be a qualified and registered with Social Work England. An enhanced DBS clearance is also required and will be processed by TACT on your behalf.

Closing: Midnight - Thursday 29th April 2021

Interviews: Thursday 6th May 2021 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believe that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

TACT does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

TACT reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Recruiting for a Support Worker to join our Young People and Care Leavers in Berkshire!

GBP 19,845 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Rainforest Walk in Bracknell supports 20 young people with a variety of support needs including mental health needs, substance misuse needs, offending histories and vulnerability. The service's customers are aged between 16 and 25 and receive support for up to two years. Referrals come via the Young Persons Resource Panel.

Job Overview:

Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community.

Key Responsibilities:

- Build supportive, trusting relationships with tenants
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting tenants on your case load to set personalised goals in the form of Support Plans
- Conducting regular key work sessions with tenants on your case load that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing risk assessments are carried out and those risks are managed appropriately
- Providing support with tenancy sustainment including budgeting, benefits, daily living activities and emotional support. This may include practical assistance where skills are not yet developed
- Working in a multi-professional way to ensure holistic support package for tenants
- Establishing links with local statutory and voluntary organisations
- Supporting tenants to ensure they are in receipt of all the benefits they are entitled to
- Supporting tenants to manage their rent account, ensuring they have all the information needed to pay their rent
- Supporting tenants to set up utilities and pay their bills on time
- Ensuring Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction or all Bank Support Worker and agency staff
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Flexible location - offices based across Bucks with some opportunity for remote working

Citizens Advice Bucks is an independent local charity providing free, impartial advice to people in Buckinghamshire. The charity operates five advice centres across Bucks, a specialist money advice service and several outreach. We also run successful advice projects, including energy advice and elderly advice at home. The charity benefits from a large and dedicated team of highly skilled staff and volunteers and delivers high quality advice, as well as campaigning on important community issues.

We are looking for a motivated and enthusiastic individual, to take on the role of Debt Adviser.

You will be joining Citizens Advice Bucks to provide debt advice at a time of increasing demand. This is an important role within our newly formed Money Advice team. The successful candidate must have the proven ability of providing debt advice and casework. You must have experience of giving advice to the public, managing complex debt cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording. You will be able to demonstrate a clear commitment to client care, and that you are highly organised and efficient, able to maintain targets and high-quality standards.

We are often the only place left that people could talk to seek independent and impartial advice on debt, benefits, housing, employment and family issues. Be part of an organisation that gives people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

A Job Description and Application Form can be found on our website via the Apply button.

Closing date for applications: On-going

Integration Liaison Officer - WLA WHP JETS

37.5 hours per week

Location

Home based with the potential to do some face-to-face activity post COVID-19

Working across – London geographical areas include: Barnet, Brent Hammersmith & Fulham, Ealing, Hounslow, Harrow and Hillingdon.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services West London Alliance Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme and looking for Integration Liaison Officers

Reporting directly to the Integration Manager. The role will be aimed at supporting the performance of the expanded West London Alliance Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme.

The role of the Integration Liaison Officer WLA WHP JETS is to ensure an effective integration of services between the Local Authority, wider borough services and providers and the West London Alliance employment programmes, with the aim of creating a “single front door” approach that will ultimately assist residents into suitable employment.

These services would include but are not limited to:

• Health and wellbeing
• Debt and budgeting advice
• Housing and accommodation
• Family services
• Learning & skills
• Employment

The successful individual will represent Shaw Trust, promoting both the Work & Health Programme and Job Entry Targeted Support (JETS) Programme and work closely with key stakeholders in developing effective routeways to services and provision that will benefit the participants on these programmes.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within West London Alliance geographical areas and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we support at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service.Centre to make alternative arrangements.

Our Intensive support service is working to support clients with complex and multiple needs and part of a homless pathway,who have moved into their own property or those who could be at risk of becoming homeless again.You will be part of a team of community-based resettlement support workers who will work across the borough supporting clients with moving into independent living and setting up a home to successfully resettle from their homeless situation and to maintain their tenancy.

MAIN DUTIES & RESPONSIBILITIES

• To hold a caseload of clients with complexed and multiple and who have been homeless or at risk of becoming homeless.
• Support clients to build on living skills and to support them in claim benefits, budgeting skills.
• Support service users to successfully resettle from their homeless situation and to maintain their tenancy.
• Support service users to improve their physical and mental health.
• Support service users to engage with legitimate economic activity or to gain voluntary work experience.
• Set realistic, achievable individual plans with clients with appropriate supported steps towards their goals.
• Introduce clients to and support them to access appropriate services both within Browns Community Services and within existing provision elsewhere to unlock specific barriers to progression.
• Attending court and other appointments with clients, keeping links with clients if they go into prison.
• Developing productive relationships with partner organisations to improve service outcomes.
• To monitor client progress on our Outcome Star database
• Maintain accurate service user records and files, preparing electronic and paper reports as required.
• Build strong networks with local organisations and represent Browns at meetings and events to promote the service.
• To support project manager in produce monthly and quarterly reports as and when required.
• The ability to demonstrate initiative, enthusiasm, flexibility and be able to use own initiative.

Working within local communities across Oxfordshire you will be joining our successful Community Information Network Team as we work to further improve access to information, support, activities and opportunities for all those with a health, care or support need. You will be working with individuals, families and groups both in the community and in their own homes. In addition you will be working closely with local GP surgeries to provide the new social prescribing element into the support they offer to their patients. You will also have the opportunity to join our hospital discharge support team working across various settings including the John Radcliffe, Horton Hospital and community hospitals. We work with local communities to further build upon and support what is being offered as well as working with individuals and their families to connect them with the support and opportunities that exist. We are passionate about supporting and empowering people so that they can maintain their independence, health, wellbeing and ‘live life to the full’

Ruils is a user led charity that supports disabled adults, people with long term health and or mental health conditions to live independently, be part of their community and to live life to the full. They provide information, advice, practical support, befriending and accessible activities to their clients and families. Ruils enable individuals to have choice and control over the way in which they get their support.

This exciting, and completely new role, is to support people with complex needs who pose an increased demand not just within primary care but also within community and social care, and who also occupy a significant proportion of hospital beds. You will be developing an anticipatory model of care for these people with escalating risks. This is a priority area to ensure we can proactively identify people at risk and continue to support them at home more effectively.

Anticipatory Care is not something that either community providers or GP practices can deliver in isolation. Instead, Anticipatory Care can only be delivered by a fully integrated community-based health and social care team, supported by wider specialist and Multi-Disciplinary Teams (MDTs).

An exciting proof of concept role based at Ruils in Teddington, you will be working with the Teddington PCN to proactively identify people and create a Network-based dedicated team to support GPs in managing people with escalating health and social care needs. This will be done through multi-disciplinary working and person-centred planning, with hands on care coordination by the Network team supported by wider specialists and MDTs as required.

Main Duties include:

• To visit, carry out self-assessments and work with individuals to develop a support plan including a coordinated action plan and then to support the coordination of tasks to be completed.
• To link with relatives, carers, social care services and other involved agencies to ensure an integrated and personalised approach to care and support.
• When allocated as the key worker, to provide a central, continuous point of contact for the individual their relatives/carers and the range of professionals involved in the care plan; and to escalate actions that have not been undertaken by the professionals.
• To work with individuals to support them to prioritise and address the practical, social and emotional issues in their lives which affect their wellbeing - e.g., debt, housing, financial, loneliness, domestic violence, substance abuse and advocating for them where necessary.

To achieve this important new role, you will need to participate in regular multi-agency team meetings, requiring you to provide advice and information on community support options into the meetings and take referrals as and when required. You will work collaboratively with Ruils’s Social Prescribing Link Workers to enable your clients to access a range of beneficial activities, which may include carer support, peer support, befriending, exercise, activity, cognitive stimulation opportunities and creativity, enabling people to pursue new and old hobbies.

We actively encourage applications from disabled people and people with long term health and mental conditions.

We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Please apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent via the Apply button.