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Caseworker jobs in Cardiff
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Job description
We have an exciting opportunity for a Caseworker to join the Wales Hate Crime team, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer:
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
This role is based in St Melons, Cardiff with hybrid working available. As a Hate Crime Caseworker you will:
- Directly support victims affected by hate crime & ensure the provision of tailored one-to-one support
- Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services.
- Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support
- Work alongside a team of staff and volunteers to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims
You will need:
- Good communication & networking skills
- Be able to build customer value
- Previous experience of working within a statutory, voluntary, community, or customer service environment dealing with members of the public
- Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
- The ability to manage a demanding workload and to meet a range of conflicting deadlines
- Strong telephone and IT skills required to use a database and undertake all administrative and reporting requirements
- The ability to work effectively as part of a team but also to work independently in a variety of locations without direct supervision
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Organisation
Posted on: 19 August 2026
Closing date: 16 September 2026 at 11:34
Job ref: 6917
Tags: Social / Support Work
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Remote
£28,578 - £31,132 per year depending on experience
Full-time or part-time (22.5-37 per week (part time or full time))
Permanent
Job description
Location: remote, on a hybrid basis, or office-based from Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby.
Are you a qualified and experienced Money Adviser looking to use your skills to make a real difference?
We’re looking for a qualified and experienced Money Advice Caseworker to join our advice team. You’ll use your knowledge and expertise to provide specialist advice to clients facing financial difficulties, helping them understand their options, resolve debt issues and improve their financial wellbeing.
You’ll need a recognised money advice qualification, together with recent experience of providing debt and money advice and managing your own caseload. You’ll have strong communication and negotiation skills, a good understanding of debt remedies, insolvency options and the interaction between debt and welfare benefits, and a commitment to delivering advice that is free, confidential, impartial and independent.
You'll be joining a supportive and collaborative team, helping people find a way forward when they're facing financial difficulties.
The role can be carried out remotely from anywhere within the UK, on a hybrid basis, or office-based from your choice of our North Yorkshire offices in Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby.
To view the job pack and apply for this exciting opportunity please visit our website via the Redirect button.
Interview date: 8-9 September 2026
Organisation
Posted on: 17 August 2026
Closing date: 02 September 2026 at 09:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work
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Job description
Money and Benefits Adviser
We are looking for a dedicated and experienced Generalist Adviser working as a Money and Benefits Caseworker.
This is an exciting opportunity to provide specialist welfare benefits advice and casework to people affected by cancer, helping them navigate financial challenges and access the support they are entitled to. Working as part of a compassionate and professional team, you will play a vital role in reducing financial hardship and improving wellbeing for clients at some of the most difficult times in their lives.
We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation
Position: Generalist Adviser
Location: Derbyshire (Remote working with travel to healthcare and community settings and quarterly meeting in the local office)
Salary: £29,806.00 per annum, pro rata
Hours: Full-Time (37 hours per week) Contract: Permanent
Closing Date: 21st August 2026
About the Role
We're looking for highly motivated and committed individuals to provide specialist advice and representation on welfare benefits, grants and financial support, managing a caseload that includes complex cases, mandatory reconsiderations and appeals. The Money & More Benefits Caseworker supports clients across all stages of the cancer pathway, including diagnosis, treatment, palliative care and end-of-life support. You will deliver advice through a range of channels including telephone, email, digital platforms and face-to-face appointments within healthcare and community settings.
Key duties include:
· Deliver specialist welfare benefits advice and casework.
· Manage a varied caseload, including complex benefit appeals and tribunal work.
· Support clients to maximise income through benefits, grants and other financial assistance.
· Advocate and negotiate on behalf of clients with third parties.
· Work collaboratively with healthcare professionals, community organisations and partner agencies.
· Maintain accurate case records and meet quality assurance standards.
· Contribute to service development, research and campaigns work.
About You
The ideal candidates will have:
· Significant experience providing welfare benefits advice and casework, including Mandatory Reconsiderations and Appeals
· A strong understanding of welfare benefits legislation and financial support available to vulnerable clients
· Experience supporting vulnerable people using a person-centred and empathetic approach
· Experience managing a caseload and achieving targets and deadlines
· A commitment to equality, diversity and inclusion
· Excellent communication skills both written and verbal
· A non-judgemental, empathetic approach to people
· Strong IT and digital skills, with the ability to learn new systems quickly
Successful candidates will be required to undertake an Enhanced Disclosure and Barring Service (DBS) check and provide proof of Right to Work.
About the Organisation
Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak.
This advice can help people find a way forward with their problems, whoever they are, whatever the problem.
What is on offer:
The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
· Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
· Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
· Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
· Contractual sick pay: depended on length of service
· Long service rewards: Extra leave and gift cards after five years of service and beyond
· Workplace pension: Auto-enrolment into our pension scheme
· Hybrid working: the option to work from home, if it works for you and for the team
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence.
Other roles you may have experience of include Money and Benefits Adviser, Money Advisor, Benefits Advisor, Housing Advisor, Cancer Support, Cancer Advice and Support.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Organisation
Posted on: 24 July 2026
Closing date: 21 August 2026 at 23:30
Job ref: 8687 - CJ
Tags: Advice / Information, Finance, Social Care / Development, Advocacy, Customer Service, Housing, Customer support, Health / Medical, Wellbeing, Social / Support Work
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