Caseworker jobs in Cardiff

SOC Volunteer Youth Worker - VYW-261

St Giles Trust

Gwent, Wales (On-site) 11.02 miles

£.00-£.00 per year

Contract

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Job description

Are you a proactive, collaborative and compassionate individual with experience of supporting, engaging with, or communicating with young people or people experiencing disadvantage? Do you have the ability to understand and maintain appropriate professional boundaries when supporting vulnerable young people?

If so, St Giles is looking for a SOC Volunteer who will support the Serious Organised Crime (SOC) team in its work with young people who may be vulnerable to, experiencing, or at risk of criminal exploitation, serious violence, offending and associated harms. This is a supported volunteer role. The volunteer will not hold an independent caseload or undertake lone client contact.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As our volunteer, you will support SOC staff to build positive, trusting relationships with young people and engage them with the service. This will involve attending planned client sessions, appointments and community-based activities alongside an authorised St Giles staff member and supporting young people with agreed practical activities, including education, training, employment, volunteering and positive activities, under the direction of SOC staff.

We will also rely on you to support confidence-building, strengths-based and positive decision-making activities with young people, assist SOC staff with appropriate preparation and follow-up activities connected to client sessions and support the delivery of group activities, workshops and engagement sessions where appropriate.You willlisten to young people without judgement and encourage them to recognise their strengths, aspirations and opportunities for positive change and work collaboratively with SOC caseworkers and the wider team, sharing relevant information with the staff member responsible for the young person’s case.

What we are looking for

Experience of volunteering, community activity, mentoring, peer support or youth work is desirable but not essential
A willingness to work alongside staff, follow guidance and undertake relevant training
An understanding of, or willingness to learn about, criminal exploitation, serious youth violence and the vulnerabilities that can increase exploitation risk
An awareness of strengths-based, person-centred and trauma-informed approaches
The ability to encourage and support young people while respecting their choices and maintaining professional boundaries.
Excellent interpersonal, relationship-building and communication skills, verbal and written
A flexible, collaborative and professional approach to your work

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

An enhanced Children’s Barred List DBS check is required for this role.

PERSON SPECIFICATION In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person specification.

Organisation

St Giles Trust View profile

Registered Charity

501 - 1000

We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.

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Posted on: 17 September 2026

Closing date: 01 October 2026 at 23:59

Job ref: VYW-261

Tags: Youth / Children

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Victim Focus Officer

Victim Support

Cardiff (Hybrid) 2.62 miles

Up to £27752 per annum

Full-time

Justice

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Job description

This role covers the Cardiff & Vale area, though we are operating a hybrid working model which involves regular home-based working and other flexible base working.

The purpose of this role is to provide on-going support to the victims of crime, ensuring that South Wales Victim Focus realises their aim of helping people cope and recover from the effects of being subjected to, or witnessing criminal activity.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.

This role involves regular travel in and around the Cardiff & Vale area.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options: Including hybrid working.
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave: An extra day off for your birthday.
Pension Plan: 5% employer contribution.
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support: Employee assistance programme and wellbeing support.
Inclusive Networks: Access to EDI networks and colleague cafes.
Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression.

About the role:

As a Multi Crime Caseworker you will:

Be the first point of contact for clients from the area, or contract to which you have been allocated
Carry a caseload of clients within each allocated area as directed
Maintain case management records, developing personal support plans, and referring clients on, as required
Work with colleagues in local teams, and as part of a national team, to ensure that all outcomes and KPI measures are met

You will need:

Strong personal resilience, self-motivation and flexibility to work virtually with different teams, as deployed to do so
An understanding of the impact of crime on victims
Experience of working with clients to achieve outcomes, based on needs and risk assessments
Knowledge and understanding of the requirement for confidentiality and safe working practices
Effective verbal and written communication skills
The ability to work from home effectively, both on your own and as part of a team

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minority communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Organisation