Victim Support is looking for full time and Part time victim focused Inbound Agents to join their day team in their busy National Contact Centre based in St Mellon's. This role is known as Independent Support and Information Advisors internally.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

To be successful in the role, you will have knowledge and understanding of relevant agencies and resources, the importance of confidentiality and safe working practice as well as the impact of sexual misconduct and bullying and harassment in the workplace. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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£19,847 p/a – Full Time (35 hrs p/w)

Fixed Term Contract until June 2021

HMP Parc with occasional Travel

Ref Code: RCP-203

About St Giles 

A well-established charity that helps ex-offenders and disadvantaged people to move their lives forward, St. Giles offers support to help people overcome any issues that might be holding them back and to prevent the likelihood of them reoffending on release. 

This role is an integral part of a Cabinet Office-funded project that will be providing a Through the Gates service that aims to reduce reoffending. It will see our successful candidates working within the delivery team alongside Peer Advisors to provide a comprehensive resettlement planning service to prisoners within a custodial setting.

About this vital role

As a Caseworker, you will review resettlement plans at agreed stages of a prisoner’s sentence and provide information and assistance based on identified needs or make referrals to the appropriate services. They will also lead on the delivery and coordination of resettlement plan interventions for service users in co-operation with prison staff, Peer Advisors, and Case Managers. 

You will provide a comprehensive and holistic assessment, advice, referral and support service to men in custody, exploring innovative and effective methods of casework, plus offer casework support and supervision and regular coaching and resettlement courses to the Peer Advisors. 

To succeed, you must have:

• An understanding of the issues facing individuals with complex needs, whilst in prison and on release

• A sound awareness of the support options for this client group in areas such as family and relationships, health, victims of DV, education, training and employment, plus finance, benefit and debt

• Excellent interpersonal and relationship-building skills

• First-class communication skills, particularly listening skills

• Calm, flexible and adaptable, you must have strong time management, organisational and IT skills

• Sympathy with the aims and ethos of St Giles as an organisation

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, access to clinical supervision, an advice and counselling service, season ticket loan and much more.

Please note any appointment is subject to security clearance from the Prison Service and DBS Check.

Closing date: 11pm, 10th June 2020. Interviews: 17th June 2020 (please note if the lockdown restrictions and social distancing measures are still in place, shortlisted candidates will be interview via video).

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re seeking two Information Governance Officers with experience of supporting the design and delivery of good data protection practice within an organisation. This role will be joining an established Information Governance team which will consist of 6 members of staff.

As an Information Governance Officer, you’ll work with the team to support the aims of Citizens Advice and create a culture of shared responsibility for privacy risk management.

You’ll help develop and support organisational policies and processes that ensure we comply with data protection law and good information management practice. 

You may lead on or support work streams to sustain our compliance with the General Data Protection Regulation, Data Protection Act 2018 and meet our business objectives.

The role will also require you to provide data protection advice to Citizens Advice and our wider network of local offices on issues with a practical, risk based approach to ensure we continue to protect the privacy rights of our clients, employees and volunteers.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Victim Support is looking to recruit victim focussed telephone support workers for their busy National inbound call centre based in St Mellons, Wales. Shift work, Full and Part time hours available.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services are the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.

Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Job Title: One Programme: Cymru Wales Youth Representative

Location of job: Home based but with potential travel across Wales
Job Type: Part Time
Contract Type: Fixed Term from 1 September 2020 to 31 August 2021
Hours: 15 hours per week
Salary: £7,254 per annum
Closing Date: 11th June 2020

We are looking for a young person who...:
- Has passion, energy and drive for the young people of Wales
- Knows the challenges facing young people
- Is willing to fully advocate for young people in all arenas

What is the role about?
- Helping to shape and create the Methodist Church in Wales
- Growing relationships of integrity with young people across Wales
- Designing and resourcing events for young people and churches

What's in it for you?
- A real opportunity to develop leadership qualities
- Full support given from a dedicated team
- Develop practices and structures that can shape the church

Occupational requirements
- Age 18-23
- To be a Christian

In return, we offer an exceptional pension scheme, generous annual leave entitlement (plus an extra 3 days’ leave granted over Christmas/New Year), TOIL, Flexi-leave and an on-site Wellbeing Adviser.

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by the Methodist Church.

Interviews will be held via ZOOM on Monday 29th June 2020