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Care4Calais, Remote
£25,000 - £27,352 per year
Providing crucial one-to-one casework and support to people seeking asylum in the UK, furthering access to justice.
Posted today Quick Apply
Closing in 7 days
Victim Support, Remote
Up to £27500 per annum
Posted 3 weeks ago
Closing in 3 days
Kinship, Remote
£35,000 per annum pro rata if part-time (plus £3,226 London weighting, if applicable)
Kinship is looking for a Senior Advice Worker specialising in Social Work to provide kinship carers with clear advice and information.
Posted 2 days ago
Citizens Advice New Forest, Remote
£25,300 - £26,450 per year DOE
Posted 1 week ago
Page 1 of 1
£25,000 - £27,352 per year
Temporary (6 months)

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

About us

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, providing warm clothing, bedding, food and assistance to refugees who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services.

Our Legal Access Department is an access to justice project that exists to arrange critical legal representation for people seeking asylum and, more than this, to support people through the hostility and difficulty of claiming asylum. The department, made up mostly of volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone.

About the role

The aim of this role is to provide crucial one-to-one casework and support to people seeking asylum in the UK. This work is at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum. As a member of this department, you will have a diverse role helping people to manage the lengthy asylum process and use the knowledge gained from working alongside them to improve outcomes for all refugees. You’ll have the chance to gain broad experience of working in a fast-paced and experienced team while meeting the ever-changing needs of those we support. 


  • Manage own caseload of adult asylum seekers requiring legal representation to support their asylum claims and to challenge unsuitable accommodation, poor treatment, and uphold our client's rights. 

  • Communicate effectively and sensitively with clients and refer to legal firms where appropriate. 

  • Identify clients’ individual wellbeing needs and make onward referrals internally and externally in line with this. Provide emotional support to clients undertaking the process of claiming asylum in the UK.

  • Liaise with legal teams on behalf of clients where necessary.

  • Keep relevant records up to date to allow for quick and effective retrieval.

  • Attend and contribute meaningfully to team meetings.

  • Develop and maintain a network of key contacts within relevant authorities, legal teams dealing with immigration and public law matters, and other NGOs focused on support of refugees and people seeking asylum.

  • Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department. 

  • Ensure that any safeguarding concerns are identified and responded to appropriately.

  • Complete relevant external training required for you to undertake the role. 

Person Specification

Essential Criteria:

  • Proven dedication to social justice with a clear understanding of the challenges faced by vulnerable populations.

  • Ability to work sensitively and effectively with a diverse range of clients, demonstrating cultural competence, respect and compassion.

  • Experience in efficiently managing high volume caseloads while maintaining a high standard of care and attention.

  • Demonstrated ability to balance competing priorities effectively, ensuring the timely resolution of cases and client needs.

  • Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset.

  • Exceptional written and oral communication skills, including the ability to convey complex information clearly and concisely.

  • Meticulous attention to detail in documentation and case records, ensuring accuracy and compliance with protocols.

  • Proactive and self-motivated, with the ability to take initiative.

  • Strong working knowledge of Microsoft Office.

Desirable Criteria:

  • Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, Amharic.

The successful applicant will be provided with the induction and training needed for them to succeed in the role. 

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we support. 

We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK immigration system. If you have any questions about this or need additional support with the application process for any reason, please contact us. See the attached Job Description for details.

Application resources
More about Care4Calais

Care4Calais is a volunteer run charity delivering essential aid and support to refugees across Northern France, Belgiu...

Read more

Refreshed on: 23 February 2024
Closing date: 09 March 2024 at 23:59
Tags: Advice, Information,Advocacy,Support Worker

The client requests no contact from agencies or media sales.