2 Caseworker jobs in Milton Keynes
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Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
As a Specialist Adviser within the Macmillan Money & More SWS Service, you will provide high-quality, confidential information, advice and support to people affected by cancer and their families across a region spanning from Milton Keynes to Cornwall. Working as part of a coordinated team of advisers across multiple Citizens Advice locations, you will take a person-centred approach to understand each client’s individual circumstances and provide tailored guidance on welfare benefits, financial support, debt, energy costs, employment issues and other practical challenges arising from a cancer diagnosis. You will help clients navigate complex systems, access available support, and improve their financial wellbeing during a difficult and often overwhelming time. Through compassionate and holistic advice, you will empower people affected by cancer to make informed decisions, build confidence, and feel supported throughout their cancer journey.
The ideal candidate will provide advice and support in person, via telephone, email and video call to patients undergoing treatment for cancer. Macmillan Project Caseworkers will assist clients with complex welfare benefits and housing enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is desirable, but full and ongoing training will be provided to support successful candidates in their professional development.
This is a challenging role, managing a demanding caseload and working with people at every stage of their cancer journey. All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice and Macmillan Cancer Care.
Applicants need to be:
- Computer-literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently, sometimes remotely and also from a variety of community-based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
Closing date:Sunday 20th September 2026
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Job purpose: We are looking for a Clinical Lead to provide visible clinical leadership and assurance across Brake’s National Road Victim Service and wider organisational clinical practice, ensuring that services are safe, evidence-led, trauma-informed and consistently delivered.
The role will lead clinical governance and safeguarding development, strengthen quality assurance and risk management, provide specialist clinical and safeguarding guidance, and build workforce confidence through learning, reflective practice and professional development.
Working closely with leaders, managers and practitioners, the Clinical Lead will promote accountability for clinical standards, support consistent quality across regional teams and ensure learning from incidents, complaints, reviews and audits translates into service development.
The postholder will act as the lead for trauma-informed practice within NRVS and support the embedding of trauma-informed approaches across the wider organisation, ensuring practice reflects current evidence, professional standards and changes in the external landscape.
The role will support service resilience and operational improvement from a clinical perspective, including monitoring risks to safe service delivery, identifying opportunities to improve impact and efficiency, and helping ensure client outcomes are achieved before case closure.
The Clinical Lead will model continuous learning, professional curiosity, constructive challenge and evidence-led decision-making, supporting leaders and managers to lead their teams confidently through change.
Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off (taken any time)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: You will be a credible, compassionate and accountable clinical leader with the professional confidence to provide visible assurance on clinical safety, safeguarding, quality and risk across NRVS.
You will combine strong clinical judgement, analytical thinking and constructive challenge with the ability to translate evidence, quality intelligence and learning from incidents, complaints, reviews and audits into practical service improvement.
You will be collaborative, values-driven and able to build confidence in others, supporting Regional Managers, caseworkers and senior leaders to apply safe, consistent, evidence-led and trauma-informed practice.
Specifically seeking candidates with:
· Credible clinical leadership, with the ability to provide assurance to senior leaders and the Board, promote accountability and influence safe, consistent practice across teams.
· Clear communication, influencing and relationship-building skills with practitioners, managers, executives, trustees and external stakeholders.
· Ability to provide specialist clinical and safeguarding advice on complex cases, while supporting others to make safe, proportionate and evidence-led decisions.
· Strong facilitation, training and reflective practice skills, with the ability to design and contribute to professional development for caseworkers and managers.
· Ability to analyse evidence, risk, quality intelligence, service outcomes and client journey information, and translate insight into improvements in impact, efficiency and service delivery.
· Strong organisational, analytical and report-writing skills, with the ability to manage complexity, maintain confidentiality and provide clear assurance on clinical safety and quality.
· Ability to support Regional Managers and senior leaders to lead teams confidently through change while maintaining safe, evidence-led and trauma-informed practice.
About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
An enhanced DBS check is required due to the sensitive nature of our service.
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Registered Charity
51 - 100
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
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