Full-time or Part-time (minimum 21 hours per week)

“Providing free, independent, confidential and impartial advice"

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

We are looking for up to three debt advisers to provide casework services to clients from our three main offices in Southwark. You will join our friendly and hard-working team to ensure the ongoing successful delivery of our specialist service. The posts are funded through Debt Free London, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt

You must have:

• Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Tuesday 15 February 2022

Interviews: Friday 18 February 2022

For further information and an application pack please visit our website via the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Hybrid: home and office working. Our head office is currently located on Kings Road, London SW3 and the role will involve working at our partner sites

About us

Glass Door is committed to supporting people get—and stay—off the street. We do this by coordinating London’s largest emergency winter shelter network and by providing a year-round advice service to help people move beyond homelessness. Since 1999, thousands of people have found safe shelter and the support needed to leave homelessness behind, thanks to the dedication of thousands of volunteers and partnerships formed with churches and drop-in centres.

The role

We are looking for an exceptional individual with an open, collaborative style and a practical, can-do approach to join our Casework. As one of our Caseworkers, you will provide a specialist advice and advocacy service to the homeless guests of our services, employing creative thinking and practices to ensure that our guests are supported and motivated to achieve their goals. This may involve referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary. 

This is an interesting and varied role in a fast-paced environment, working closely with our guest and with a broad range of specialist services.

Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services, you will attend meetings with colleagues within the casework team, external service providers and partner organisations when required, collating statistics and outcome measurements of the casework service for both internal and external use.

About you

A team player and confident self- starter, you will have experience of working individually with people and assessing the needs of homeless people or similar disadvantaged client groups, with an empathetic attitude to homeless and vulnerably housed people.

An up-to-date knowledge of the welfare issues and legislation affecting homeless people and its application is essential in this role. You will be an excellent communicator with the ability to relate to and work with people from a range of backgrounds, with exceptional organisational skills, and be competent in MS Office. Proficiency in and an ability to speak Polish, Romanian or other Eastern European languages would be advantageous.

This post will require an enhanced DBS check prior and during employment

We offer:

• 24 days holiday per year plus bank holidays
• Contributory pension scheme
• Employee Assistance Programme
• Personal development training opportunities
• Cycle to work scheme
• Season Ticket Loan Scheme
• Access to regular reflective practice- 1:1 coaching session/s with an external coaching consultant
• Employee benefits with Perkbox

We are a friendly, rapidly growing, collaborative team who love making a positive impact. Fostering a diverse and inclusive place to work is pivotal to our success and we are committed to having team members that represent all communities. We welcome applications from people from all identities and backgrounds and particularly welcome applications from people with lived experiences of homelessness.

Although Glass Door services often take place within churches or church-owned properties, please note individuals with connections to a variety of faiths or none work for, volunteer at, and use the services of Glass Door.

Reporting to the Head of Supplemental Services, this role provides support and care to the young people who are newly arrived in the country, through vital practical advise, emotional care, casework and orientation support. We are offering this position on a freelance, fixed-term position. Hours are flexible with the exception of weekly class times. A reasonable spread of hours across the week is necessary so that casework can be responded to in a timely fashion.

Our mission at Play for Progress is simple: using the creative arts to improve the lives and wellbeing of unaccompanied young people seeking asylum. Since establishing our Croydon base in 2016, our activities have inspired creativity, provided support and fostered hope for over 500 young people in this community, who are among the most vulnerable people in our society. Our work is grounded in a trauma-informed approach that is both people-centred and research led, and we are proud to have been recognised through the Croydon Cultural Impact Awards as well as influencing change across the sector through our provision of training to other organisations.

Key responsibilities

▪ Support a number of young people who are in the PfP community, providing high quality holistic support for their transition to adulthood in conjunction with other PfP departments.

▪ Support the Head of Support Services and Safeguarding Trustee to ensure all young people are safeguarded and any safeguarding issues managed in line with the safeguarding policy.

▪ Support young people in developing their skills and interests in education, vocation or hobbies, taking an active role in encouraging and supporting their ambitions.

▪ Oversee the active development of knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking and supporting separated children and young people.

▪ Oversee the planning, preparation and participate in all meetings and events that are related to the support of the young people.

▪ Coordinate excellent working partnership with social workers, volunteers and other partners’ to provide trauma informed support for each young person.

▪ Develop and maintain excellent communication with all members of the team

▪ Carry out all administrative work required as part of the role such as month end reports, updating young people’s files and documenting meetings on time and in a consistent manner.

Inclusion is central to who we are as an organisation, and we want to build a team that reflects the richcultural blend of the local community in which we’re based. We strongly encourage applications from people of all ages, of Black, Asian, and ethnically diverse backgrounds, women, trans and non-binary candidates, LGBTQ+ candidates and those that are disabled and would particularly welcome applications from people with a lived experience of being a refugee or asylum seeker. If you have any access needs relevant to the application process, please get in touch with us directly to discuss them. 

Maa Shanti supports South Asian mothers who are fleeing domestic abuse. We provide advocacy, emotional support, signposting and activities that reduce isolation, promote peer support and enable women to access opportunities for themselves and their children. We run a programme of online, in-person and hybrid activities, which improve access to relevant support, focus on mental well-being and increase participation in the local community.  We currently provide weekly activities, arts and crafts, yoga, ESOL, support groups, cooking club and mindfulness. 

The role will be responsible for advocacy, workshops, delivering social activities, outreach, community work and administration of local projects. You will develop and maintain new and existing partnerships with local organisations to improve support for South Asian mothers and their children and you will also help to develop new activities as guided by service user involvement. 

You will have proven communication and interpersonal skills and an ability to speak a South Asian language such as Bengali, Hindi, Urdu and/or Punjabi. You will be able to demonstrate proven success of working on projects, delivering results and meeting targets, experience of providing services to vulnerable women such as emotional support, advocacy, counselling, casework and groupwork and excellent administration and IT skills.

A commitment to Equal Opportunities and ongoing safeguarding training is essential. Open to Women Only (exemption under the Equality Act 2010 Schedule 9, Part1).Section 7(2) e of the 1975 Sex Discrimination Act and Section 5(2) d of the 1976 Race Relations Act applies). 

Victim Support is looking for a Triage Caseworker, known internally as a Triage Independent Victim Advocate, to join our West London team on a permanent basis.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

The purpose of this role is to provide high quality holistic support to all victims and witnesses of crime referred to Victim Support whether by the Police another agency or self-referred.

As a caseworker you will make initial contact to clients immediately after a crime has occurred, completing initial needs and risk assessments that are comprehensive and holistic. You will provide information of support services, and tools. You will provide immediate and short term intervention to clients. Where longer term support is required or facilitation through attending appointments with clients you will make an initial appointment with a caseworker internally or refer externally as appropriate.

There will be a particular focus on those that are the most vulnerable, including repeat victims and victims of high harm crime. You will be expected to provide practical and emotional support in a way that is approachable, flexible and caring, showing empathy at all times. As well as being tenacious in support of your clients and being able to solve problems and surmount the challenges posed by the criminal justice system.

Victim Support offers flexibility for home and office working when required including face to face appointments with clients, competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as Essential and A (under tested). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Please note we will shortlist and interview as applications are received and reserve the right to close this vacancy early. Therefore, we advise if interested in this vacancy please do not delay submitting an application.

Victim Support is recruiting a Caseworker- Children & Young People (CYP) to work within the North London team.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

The purpose of the Children and Young People's caseworker (CYP) role is to deliver a specialist enhanced service to all young victims and witnesses of crime across London. Providing children and young people with emotional support and practical support, which will include providing pre and post trial support.

The main duties for this role are to develop and deliver innovative interventions to address the needs of children and young people who been victims or witnesses of crime.

To be successful you must have knowledge, understanding and awareness of the current issues for children and young people experiencing crime. You will have a proven track record of successfully delivering services for children and young people and successful youth engagement. You must have the ability to develop creative, solution-focused interventions with vulnerable children and young people. You should have the ability to negotiate, advocate and influence others along with a good understanding of the effects traumatic experiences have on children and young people in order to support them to cope and recovery from these experiences. You need to have excellent communications skills across multiple audiences and experience of managing a case load.

You will need to develop and manage local partnerships, to develop a consistent and joined up approach. You will be expected to provide practical and emotional support in a way that is approachable, flexible and caring, showing empathy at all times. As well as being tenacious in support of your clients and being able to solve problems and surmount the challenges posed by the criminal justice system.

You will need to ensure that all services are delivered within a strong safeguarding framework and that services are also delivered within a strong Equality and Diversity Framework.

You will be required to use existing data capture systems to ensure appropriate data is gathered for reporting purposes and ensure reporting is timely.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as 'A'. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Disclosed Barring Service checks will be required for this role.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

We reserve the right to close this vacancy early should suitable applications be received.

Citizens Advice Camden is the leading provider of voluntary sector advice services in Camden, with over 80 years’ experience of delivering free, confidential and impartial information, advice, and casework to those most in need.

We are looking for a specialist housing adviser to join our team based at Great Ormond Street Hospital. As well as working with families you will provide support and supervision on housing matters to advice team members and to GOSH staff who also support families.

Our service is closely integrated within the Hospital and you will have honorary GOSH staff status.

You will have –

• a good knowledge of housing law, statute and case law, including Housing Act Part VI and VII and relevant case law.
• excellent negotiation and advocacy skills.
• the ability to identify and progress options for legal challenge within the limits of your role.
• the ability to work within multi-disciplinary teams which include family support officers, social workers and GOSH medical professionals.
• the ability to produce and deliver training materials to both GOSH and CAC staff.
• an understanding of the issues that GOSH families face and be able to show how your work is relevant within a health inequalities framework.

This is an exciting opportunity to join our mutually supportive Team at Great Ormond Street Hospital which supports families of children treated there on a range of social welfare issues, including benefits, debt, and housing. This service is integrated into existing GOSH family services.

To apply complete our application form and online application process via the Apply button.

Closing deadline for applications is: 10.00am on Monday, 7 February

CVs are not accepted.

Interview date: tbc

Interviews will be held on Zoom.

Start Date: As soon as possible

All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.

The successful candidate will be required to complete the GOSH honorary status process which includes an enhanced DBS check. You will be required to maintain honorary status and meet any additional NHS or GOSH requirements during your employment in this role, including being fully Covid-19 vaccinated. This role does not require direct contact with hospital patients.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

*Applications sent without a covering letter will not be considered. 

Are you passionate about working in the women's sector? Do you have experience working with vulnerable women and girls who have or are experiencing any form of VAWG?

We are recruiting an enthusiastic female** for the role of Domestic Abuse Case Worker at the Hillingdon Women's Centre. We are a women-only community-based service that focuses on empowering and supporting women in need. Our service users are women and girls from diverse backgrounds who seek support on various issues, particularly domestic abuse. 

For over 35 years, Hillingdon Women's Centre has been supporting the needs of women in our community. We provide access to services and work with women to overcome barriers in their lives to thrive. We are a proudly feminist, safe, and women-only space and are inclusive of all women.

We are passionate about gender equality and ending Violence Against Women and Girls (VAWG). Our services are client-led; we listen, provide information, and enable women to make their own choices and take control of their lives.

You can find full job responsibilities within the job description.

** Occupational Requirement (Equality Act 2010, Schedule 9 Part I) applies.

About the organisation

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

About the post

The post is currently funded until September 2022 (with a possibility of extension). It is our policy to try to offer staff alternative posts in the organisation if funding for the post they are filling ends. 
This is a specialist post that will form part of the wider, Ascent Advice and Counselling partnership, which is a pan London Violence against Women and Girls advice service. The Caseworker will provide advocacy, support and advice to women who have experienced sexual and domestic violence with a particular focus on: women who have been sexually exploited; including those who have been trafficked or through their involvement in prostitution or women who have experienced sexual/domestic violence and who use substances problematically. 

About you

The post holder will provide a pro-active woman-led service that includes: the provision of advice, carrying out risk and needs assessment & working as part of the Ascent advice service and in collaboration with a range of agencies. This is a pan London project and will involve travel across London. It will also involve night time outreach. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls.

CV’s will not be accepted.

Closing date:  10am 1st February 2022

Interview date: 11th February 2022

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies. 

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Bermondsey and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

We are looking to recruit an experienced Money Advice Caseworker to supervise and support the money advice team and assist clients with complex debt problems and advise on income maximisation.

The role includes to:

• Assist in providing and developing a high quality money advice service
• Undertake specialist level money advice casework
• Lead in ensuring financial capability is integrated into the debt advice process
• Provide support and supervision project staff and volunteers

To be successful you will need:

• Experience of providing support and supervision to colleagues to aid their development
• Significant recent experience as a money advice caseworker in a target driven environment
• Hold an accredited qualification in debt advice
• A commitment and understanding of the Service’s aims, principles and equal opportunities policies

Closing date: 9.00am Tuesday 1st February 2022

Interviews: Friday 4th February

For further information and an application pack please visit our website via the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

We are excited to deliver services in Islington, Enfield and Waltham Forest working at the forefront of tackling homelessness in London. Working with the Housing Options teams, these services support single adults to help prevent or relieve their homelessness and then sustain their tenancies.   

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. 

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

As a Caseworker, you will be responsible for assessing applicant's needs and then producing and delivering highly effective support plans, to achieve the applicant's housing goals.  To be part of our service we are looking for experienced and highly motivated individuals, who can hit the ground running and work to ensure that we really have an impact on our client’s lives.

To be successful, you will have:

• An understanding of working in floating support services, with a demonstrable knowledge of Housing and other related legislation.
• Experience of delivering high quality, structured and time limited interventions that prevented or relieved homelessness.
• Experience of completing in depth assessments and producing planned co-produced support plans focused on setting and achieving goals.
• Ability to work in close partnership with external agencies and effectively liaise with a range of service providers or agencies; in order to establish or improve services for clients.
• Ability to be self motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.

Closing date for applications: 30th January 2022 (at Midnight)

Interviews to be held on: 7th February 2022

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

Location: Pan London - Various Sites across Greater London.

Salary: £29,000-£31,000 Per anum

Hours: Full time (37.5 hours per week – will consider 30+ hours)

Contract: Permanent

Vacancy Reference: S062

Closing date: 22nd February 2022 at noon

Interview date:  2nd & 3rd March 2022

Solace is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

About the Service

Our Peripatetic Team provide front-line support to Solace’s Advice, Community and Accommodation-based Services across London. Crisis Intervention Workers enable our services to deliver a consistent, high standard of service.

The team was created in order to have trained, skilled staff ready to cover gaps in service and facilitate the continued smooth running of services, proactively supporting women and children who have experienced domestic abuse.

If you thrive on fast paced work settings, are able to adapt easily and quickly to new environments, and are willing to be deployed across our sites on a regular basis, then this is the opportunity for you.

About the Role

As a member of the Peripatetic Team, you will

-cover vacancies in a variety of roles, providing a high quality support service to survivors of domestic and sexual abuse. This role is an excellent development opportunity which will allow you to gain experience in a wide range of services.

- Attend case review and team meetings and contribute towards effective team communications

Champion Solace’s Equality and Diversity and ensuring human rights and equality is the centre of your work

Be a voice for service user feedback, delivery and shape future development.

The length of a placement within a service can range from several weeks to a few months. You will receive a local induction to the service at the start of the placement.

For all roles, you will carry out risk and needs assessments, safety planning, and individual support planning with survivors as well as advocating on  behalf of service users with external agencies, implementing the empowerment model and a strength based approach.  All work should be service user led and trauma informed.

Within Community Services, you will typically fill roles as a Caseworker or IDVA. As a Caseworker you will provide user led one to one support. As an IDVA you will also contribute to the local MARAC process to improve survivor safety.

Within Accommodation Services you will typically fill the role of Refuge Worker. You will ensure the smooth running of the refuge, including the admission of survivors of domestic violence to the refuge. You will work with women to devise a support plan that meets their immediate practical and emotional needs and starts the process of recovery, linking women into more specialist support services where required.

As a member of the Advice Service you will provide an effective and efficient advice and casework service to women affected by VAWG. The responsibilities include working on the advice line on a rota-basis and providing accurate advice, support, advocacy and casework to women and girls affected by all forms of VAWG as well as professionals. The role also includes supporting and supervising our volunteers on the line. Ensuring the duty inbox is checked and the referrals are processed. 

About You

If you demonstrate commitment, innovation, passion, non-judgemental and collaboration, you’ll thrive in our diverse feminist team of professional women.

Ideal candidates will have:

• Sound understanding of practical, emotional, social and economic issues affecting survivors of domestic and sexual abuse.
• In-depth knowledge and confidentially advising on a range of options including safe housing, criminal justice, civil remedies
• Demonstratable knowledge of adult and children safeguarding
• Have Excellent written and verbal communication skills
• Ability to thrive on working under pressure, prioritising workload and crisis management
• Sensitive and non-judgemental approach when working with vulnerable clients
• Experience in risk assessment, management and safety planning
• CAADA/Safe Lives/Women’s Aid IDVA or DAPA qualified (Desirable), or willingness to study.

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment we require all successful candidates will be required to complete a satisfactory DBS (Disclosure Barring Service) disclosure.

No agencies.

About Hammersmith, Fulham, Ealing and Hounslow Mind

This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

Job Purpose

This role is within our crisis alternative service, which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service will operate 365 days a year from 4:30pm - 11:30pmacross all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the team coordinators will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of support workers within the service.

Fixed Term until 31st March 2022 (with potential to extend)

Full Time (35 hours per week) opportunities available.

Post is subject to a DBS check.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Job Title: Case Worker – Islington Carers Hub (ICH)

Reference: Ref: CWC-0222

Location: London Borough of Islington

Working Hours: 5 days per week 37.5 hours per week

Salary: £30,000 per annum

Age UK Islington specialises in wellbeing services provision. Our expanding range of services is available to all adults and we have an exciting opportunity for a Case Worker focussing on Carers Support to lead join our dynamic (ICH) team.

The purpose of the Case Worker (Carers Support) post will focus on facilitating and delivering support and interventions which improve carers’ personal, social and educational development with particular reference to the opportunities available to them within adult health and social care and carer support services.

You will be ambitious and eager to look at creative ways of supporting and connecting carers with various abilities who might be experiencing single, multiple and complex issues to regain confidence and feelings of wellbeing. You will be committed to delivering a high-quality service and to achieving the best outcomes for carers and for the organisation.

This role is well suited to an individual with some experience and knowledge regarding carer related issues with good listening and communication skills. Based within Islington, you will be working and building effective partnerships with a wide range of organisations, community groups and professionals including social care, housing and health practitioners, alongside other Age UK Islington wellbeing services.

You’ll need excellent IT and organisational skills, be able to adapt to changing demands and priorities, be solution focussed, and decisive whilst remaining service focussed. As a Case Worker – Carers you will be carrying out statutory Carers Assessments including support planning and associated processes.

For more information see the full job description attached.

To Apply

Please complete the application form by clicking `Quick Apply` on the job advert stating how you meet the requirements for this position and addressing the required person specification to us via the button below.

Closing date: 16th February

Interview date: 23rd February

This role is subject to an Enhanced DBS check with Adult and Child Barring.

Age UK Islington recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.