We are looking for an experienced accountant with a proven track record in managing projects and dealing with a diverse group of stakeholders and who is interested in ensuring equal rights for women everywhere.

Womankind is recruiting for the role of Projects Finance Manager to join its dynamic staff team based in their North London offices. The successful candidate will play a vital role in helping Womankind manage its many overseas projects and achieve its organisational objectives. 

This is an exciting opportunity for an experienced accountant wanting to make a difference for the women’s rights movement.

Overall Purpose

The Projects Finance Manager (PFM) is a key member of the Finance & Resources Team and is tasked with leading and coordinating the financial operations, management, and administration of Womankind’s portfolio of projects. The PFM is responsible for providing the organisation with accurate and timely financial information in accordance with Womankind’s financial policies and procedures and for leading on project financial development, contract compliance, project reporting and financial management across Womankind’s portfolio of women’s rights projects, in line with the Womankind Project Cycle Management (PCM) Manual and approach. As PFM, you will be able to juggle competing and time-bound priorities and to build effective relationships with colleagues across the organisation and with partner organisations in the UK and internationally.

The PFM will  be expected to be proactive in providing integrated contract, financial and compliance expertise to a portfolio of Womankind work, throughout the project cycle: from due diligence with partners, funding proposals, project inception and interim reporting, through to final donor reporting and project close-out.

The PFM is a member of Womankind’s Finance & Resources Team, which is made up of the Finance Officer, Office & HR Manager, Management Accountant and Director of Finance and Resources. The role reports to the Director Finance & Resources and has no direct report responsibility.

This role is tasked with delivering five key areas of responsibility, as detailed below:

RESPONSIBILITIES

1.  Projects Cycle Management (75%)

• Work with partners in our focus countries to develop budgets for concepts/proposals, ensuring the inclusion of Womankind costs. Make recommendations for improvements and liaise with the Womankind teams and partners in our focus countries to ensure these are complete, accurate, and consistent with the narrative. 
• Prepare Project Cooperation Agreements (PCAs) with Womankind partners. Lead on consortium/partner agreements, ensuring compliance with UK donor requirements and identification and management of risk for each Project undertaken. 

• Work with partners in our focus countries to develop donor financial reports, ensuring compliance with donor requirements, that the reports are produced on time and to a high standard and are consistent with the narrative. 
• Review of contractual performance of projects with Project Lead, proactively working to address financial/compliance issues; escalate risks and issues to line manager when needed. 
• Manage the process of claims from Donors including ensuring timely submission of all claims in line with project requirements, as required by donor contracts and internal sub-grant agreements. 
• Verify requests for transfers to partners, ensuring sufficient cashflow for projects, including Womankind pre-financing. 
• Develop donor and internal sub-grant agreements with Agencies, and other partners, including (but not limited to) those that include co-financing. 
• Design, implement and as needed, improve already-existing quality controls to ensure compliance with donor requirements, including manuals, checklists, templates, and other tools. 
• Develop financial processes, controls and guidelines for donor commercial contracts. 
• Ensure that donor and Womankind rules are being adhered to regarding procurement, accounting, project expenditure, and implementation of activities through regular engagement with project partners. 
• Develop, in collaboration with the programme/partnerships team, and implement an annual monitoring and internal (in-person or remote) spot check schedule on specific projects including Spend Rate monitoring & reforecasting. 
• Develop, deliver and continuously update training and reference material on grants management, including procurement, donor regulations, IATI, finance and reporting for Programme, Finance, and other field-based staff, and act as a resource for agencies/field units with regards to donor regulation compliance. 
• Prepare audit schedules and attend to external auditors for financial audits of grants. 
• Provision of finance and contracts technical expertise, guidance and support to colleagues within Womankind and to our partners in Africa and South Asia. 
• Undertake hands on technical assistance visits to partners in Africa and Asia, in liaison with the Policy, Programmes & Learning team, as required.

2.  Projects Financial Reporting & Processes (15%)

• Ensure robust financial systems, procedures and controls are in place for the entire life cycle of grants, properly documented, regularly reviewed and efficiently used.
• Ensure all Womankind grant transactions are reflected accurately each month and produce timely management reports, data and analysis.
• Ensure monthly reconciliations of all grant funds are completed in a timely manner.
• Maintain a monthly cash flow projection for Womankind grant transactions and jointly with the projects teams, regularly review and analyse grants.
• Ensure internal budgets and financial reports relating to the grants portfolio are robust and meet requirements.
• Monitor spending on grants and escalate significant under or overspend on a timely basis.
• Ensure cost recoveries from grants are made and monitored against budgets and that new funding opportunities include provision for Womankind to cover its costs, where possible.
• Own and develop internal tools that track the active grants portfolio, secured and pipeline funding, reporting schedule and other compliance, cost recoveries and cash balances and ensure they are kept up-to-date.
• Generate financial analysis, forecasting, back-up papers and reports and produce effective synthesis for management decision-making, Board and Finance and Resources Committee submissions and other reporting requirements.
• To contribute to ensuring that team members across the organisation follow Womankind’s financial systems, policies, and procedures.  

 3. Financial Planning (3%)

• Support the annual budget and forecasting process, under the leadership of the Director of Finance & Resources.
• Work with The Management Accountant on the preparation of Management Accounts and Mid-Year Forecasts.

4. Audit, internal controls and risk (7%)

• Contribute on programme finance to all audits and statutory compliance in line with UK and Womankind regulations and compliance requirements and respond to Audit queries for projects and the organisation.
• Prepare the programme finance elements of the Womankind statutory financial statements and supporting working papers.
• Manage follow up of external audits of Womankind on programme finance and compliance related matters.
• Ensure that Womankind is up to date on all programme finance related financial regulations, rules, procedures, formats, compliance, reporting requirements and that the Finance Manual and Project Cycle Management Manual reflects these changes.
• Manage and oversee internal financial control policies and procedures related to Womankind grants.
• Carry out the due diligence assessments and updates on potential partners
• Manage the section of the Womankind risk register that relates to programme finances.

Undertake other responsibilities not outlined above which are commensurate with a role of this nature – including providing cover within the Team - and which have been discussed and agreed with your line manager. 

• All team members are expected to contribute towards developing a supportive working environment, and to demonstrate their commitment to Womankind’s values on an ongoing basis. Team members are expected to exhibit professionalism, respect for colleagues, transparency and accountability and to uphold quality standards as outlined in Womankind’s policies and procedures.

PERSON SPECIFICATION 

The post holder must be committed to the mission, vision, values, and aims of Womankind Worldwide.

Essential Knowledge

• Part qualified accountant (CIMA, ACA, ACCA) or equivalent
• Clear understanding of international NGOs’ common compliance, accounting and reporting requirements, including in relation to grants from key donors
• Understanding of Value For Money principles and their application to international grant funded programming 
• Clear knowledge and understanding of Charity Fund accounting, SORP 2005 & the Companies Act
• Understanding and experience of development issues and organisations
• Knowledge of  accounting software systems  

Essential Experience and Skills 

• Good experience of financial management and inter-departmental budgeting in the international NGO sector, including computerised accounting systems.
• Sound analytical and technical skills in financial accounting and ability to produce and interpret financial statements and reports.
• Experience of working with fundraising colleagues to identify the financial aspects of donor calls and develop the financials of project proposals.
• Experience of leading and providing support on international programmes financial management, from project development through to donor contract management and compliance.
• Strong presentation skills and interpersonal, verbal and written communication skills
• Ability to influence and negotiate effectively.
• Experience working effectively in multi-disciplinary and cross-cultural teams.
• Experience of developing and maintaining financial operational systems, schedules and reporting.
• Experience working with DFID or equivalent and familiarity with the various compliance rules and regulations.
• Experience of programme budgeting and accounting including cost recovery modelling, cash flow management and reporting.
• Proven ability to prioritise in a demanding environment with multiple accountabilities, and to tight deadlines.
• Experience of delivering training, coaching and / or capacity building support.
• Ability to travel to programme countries in Africa and South Asia and other international destinations as and when required, estimated 4-6 weeks per year.
• The ability to originate, introduce and be open to, new practices, concepts, ideas and change and to demonstrate your commitment to personal development.
• Highly organised, flexible and able to function with a high degree of autonomy.
• Honesty and integrity, including desire to accept ownership and accountability, whilst getting things done well and meeting challenging goals.

Essential personal attributes

• Ability and willingness to travel internationally, up to-6  weeks per year  

Desirable

• Experience of working with others in multi-disciplinary teams
• Experience of working and living in Africa or South Asia
• Experience of delivering technical assistance to NGOs in Africa or South Asia
• Ability to review and develop financial systems and procedures

Terms and conditions  

Hours  

35 hours

Salary     

£41,239

Contract          

 Permanent  

Probationary period

6 months

Holidays                                

25 days per annum plus statutory holidays and Christmas break 

Pension  

Womankind has a contributory pension scheme in place

 How to apply   

To apply for this position please complete an application form on our website via link below.

Due to the high volume of applications we receive, we regret we will not be able to respond personally to applicants who are not short-listed. If you have not heard from us within three weeks from the closing date, please assume you have been unsuccessful on this occasion. Only shortlisted candidates will be contacted.  

Closing date for applications: 12:00 noon on Wednesday 18th March 2020  

First round interviews: w/c 30th March 2020  

Second round interviews: w/c 6th April 2020

Our partner is a leading humanitarian organisation, who has been working in the country in the aftermath of the civil war to offer greater safety to people in conflict- affected communities, and the opportunity to rebuild their lives, livelihoods and futures in the aftermath of war. They have a specific focus on women’s empowerment in Angola. Their in-country programmes are going through rapid expansion with support from the Angolan government, and they are seeking a Country Finance Manager to develop and strengthen their controls, and accounting, financial management and reporting systems, and support with building a finance team in spread across different locations in the country.

Key Responsibilities

• Support the programmes and fundraising teams in developing budgets for proposals, and in monitoring the annual business plan.
• Develop tools & processes for better budget management and reporting; and preparing budget vs. actual analysis and commentaries.
• Lead on grants compliance, monitoring, analysis, and reporting.
• Ensure adequate cash and banking provisions are made, and manage the cashflow requirements and forecasts.
• Oversight of the finance function across all locations, including supervising and reviewing work of the finance team, providing guidance as required.
• Lead in the preparation of financial statements, donor reports, and in preparing for external and internal audits.
• Ensure that the programme office meets all statutory, regulatory and grant compliance requirements, and the financial policies and procedures are followed as per the organisational guidelines and expectations.
• Work with the grants team to oversee the financial management of delivery partner contracts.  
• Support in building the finance team, ensure the staffing capacity fits the need of the programme, and develop the capacity of local staff.
• Work with the logistics function, ensuring that procurement policies and procedures are adhered to an internally audited on a regular basis; and the transfer and delivery of goods is monitored accurately.

Requirements

• Qualified or part-qualified accountant with strong accounting, financial management, reporting & MsExcel skills. Experience of developing processes and systems in a growing programmes.
• Analytical & financial modelling skills, able to critically review complex financial data
• Strong business partner and excellent communication skills, demonstrable experience of working effectively with finance and non-finance staff.
• Experience of working in a management position, and overseeing staff in person and remotely.
• Resilient and culturally sensitive, with a minimum of 2 years of experience working in Africa.
• Previous experience of working in a finance role in a humanitarian context is highly desirable.
• Portuguese is highly desirable

This role will be based in Angola with travel to in-country offices. The role offers a competitive salary, and a generous relocation package, allowances and benefits. 

An exciting part time opportunity with CPSL Mind!

CPSL Mind is a progressive and expanding mental health organisation, looking for individuals who are committed to improving the lives of people using mental health services.

Finance Lead
22.5 hours per week
Based in Peterborough with travel across Cambridgeshire
NJC Salary Scale Range 22 – 25
£26,319.00 full time equivalent
Starting Salary: £15,791.51 per annum for 22.5 hours.

We are seeking a dynamic and experienced person to help us further strengthen our existing systems, and pro-actively lead in the development of CPSL Mind’s financial processes. 

The successful post holder will work within the Finance & Resources team, to ensure the delivery of high quality services. This role will be based at our Peterborough office. 

To apply for this post, you must have at least 3 years’ experience in a previous financial role, including payroll processing, preferably with experience of Xero or Sage 50.  You should be able to work accurately and with close attention to detail, in a busy working environment, and have excellent verbal and written communication skills.

We are an equal opportunities employer and welcome applications from all sections of the community.

Closing Date: Monday 9th March 2020, 09:00 hours
Interviews: Tuesday 17th March 2020 in our Peterborough office

PLEASE PRESS THE 'APPLY NOW' BUTTON FOR MORE INFORMATION ON HOW TO APPLY

Please read the person specification and job description for details and relate to the person specification in your application.

We will only accept complete applications, which should include: Application Form, Covering Letter and your completed Equality & Diversity Monitoring form. 

We are an equal opportunities employer and welcome applications from all sections of the community.

No agencies please. 

Do you want to be part of a lifesaving crew?

Lottery Marketing Officer
Salary: £21,385 - £25,159
Full time, 35 hours per week
Place of Work: Head Office, Knowsley

The North West Air Ambulance Charity provides rapid pre-hospital care needed to make a life changing difference.  We provide emergency medical treatment when time is critical.

This is an exciting time for North West Air Ambulance Charity. We’re in a strong financial position, which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes.

The job:

This is a fantastic opportunity for a talented Lottery / marketing professional looking for a role which is vital to NWAA’s Lottery, which raises in excess of £4m per year net.

The post holder will be joining the team at an exciting time of growth and will be responsible for sustaining and developing a varied Lottery programme of door-to-door, telephone and website player recruitment to ensure all activity is effective, efficient and compliant with relevant legislation. The role will have responsibility for maintaining target levels of recruitment, retention and engagement and maximising ROI across our Lottery income stream.

The Lottery Promotions Officer will work closely with the Head of Marketing and Communications to help raise the profile of the Charity and the Lottery and successfully develop the North West Air Ambulance Charity brand.

The Ideal Candidate:

You will have relevant experience in a Lottery fundraising environment or growing business from a customer base with excellent account management skills. You will be able to analyse data to influence future strategy. Excellent organisational skills are essential to manage a complex workload and meet deadlines as well as some creativity when planning campaigns.

The Charity offers the following benefits to all our eligible employees:

• Cycle to work Scheme
• Life Assurance
• Cash Back Scheme, which includes cash back for dental treatment and a range of medical treatments, as well as staff discounts with a range of retailers
• 24-hour confidential Employee Assistance helpline
• Salary Sacrifice Scheme for pension contributions

Closing date: 9 March 2020

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the button to be directed to our website.

No agencies please.

We are looking for a Email Marketing Officer to plan and deliver high impact email acquisition and retention marketing activity with a particular focus on acquiring rehomers and donors. In this role you will oversee email campaign planning, from the moment of ‘opt in’ through to onboarding and email promotions.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 150 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Marketing & Communications department

Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.

Within the Marketing & Commercial department sits the Digital team. Responsible for Battersea’s digital output, our goal is to drive innovation and impact online. We manage Battersea’s website, and lead its digital products, campaigns and advertising – all to increase awareness of Battersea’s work and engage people with the need to support our dogs and cats.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year

• Generous pension contributions – up to 10% employer contribution

• Free healthcare cash plan, where you can claim for a range of treatment including dental (£120), optical (£120), physiotherapy, chiropody and acupuncture (£300) every year

• Annual interest-free season ticket loans

• Discounted gym memberships and cycle to work schemes

• Life insurance

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

For full details, including our job applicant privacy notice, please download our recruitment pack. You can apply by visiting our website. All applications must be submitted before the closing date advertised.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

KEY WORKING RELATIONSHIPS

Regular communication with line manager and SRU colleagues to ensure that the duties of the department are fulfilled effectively.

SCOPE AND AUTHORITY

The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.

Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC Appeals, Outbound calling campaign).

Scope of the Role:

• The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.
• Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC.

Responsibility for Resources:

• This role is responsible for ensuring that data on Raisers Edge is accurate, updated and accessible and managing the IRUK switchboard and enquiry line.

KEY ACCOUNTABILITIES

The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:

1. Managing the phone lines and online enquiry systems:

• To be the first point of contact for the callers of IRUK and ensure a high level of customer service is delivered and maintained
• To manage switchboard calls, deal with enquiries and the processing of donations efficiently whilst communicating professionally at all times
• To manage all the enquiries via the various email inboxes and postal enquiries
• Donor care of IR individual donors. This includes selection of suitable fulfilment in response to donations and the successful handling of any donor enquiries, instructions and complaints and communication with donors by mail, phone and email
• Achieve the best possible outcome for IR from each customer contact. This will involve pointing customers towards an engagement with IR that is the most suitable for the customer and the most beneficial for IR. Promote and effectively communicate Islamic Relief’s various projects, funds and campaigns including the Gift Aid scheme.

1. Receiving and processing donations

• To open post, to sort, batch and process supporter donations onto the database
• Maintaining mail statistic for donations received through the post
• Counting cash collections received Waterloo office
• Carry out banking for postal donations received through the departments
• Ensure all payments are processed, reconciled and banked within a secure environment, ensuring that credit card data is protected and held securely in-line with business rules
• Processing postal donations, Branch Receipt Books, Bank Transfers, Payroll Giving and CAF donations ensuring that the correct fund and appeal code is allocated to supporter records within agreed timescale
• Logging and processing the event forms from CFV team
• Following up with pledges made at events
• Setting up direct debits and standing orders
• Data cleaning: update on a regular basis supporter records with amendments such as ‘No Mailing’ status; identify duplicate records and incomplete address lines
• Keeping up to date with changes in procedures and processes in donation related work e.g. ways of capturing and entering data

1. Administration

• Filing Gift Aid Declarations, standing order mandates, direct debits and donation coupons
• Ensure all filing and paperwork storage is maintained to the highest standards
• Administration of Direct debit cancellations and amendments
• Administration of Standing order, Direct debit cancellations and missed payments.
• Processing Lodgements for Donation Station donations and Providing support and guidance to Donation Station users to enable them to process donations competently and correctly
• Handle enquiries relating to Donation Station processing
• Constantly monitor and look to improve the qualitative effectiveness of the work produced by the SCU team. This will include working on your own initiative to effect measurable improvements in supporter care and data quality
• Handle Waqf-related enquiries and ensure information is sent to and received from the Waqf Department in a timely manner, particularly where it affects Waqf donors
• Responsible for preparing acknowledgements, deeds, and reports to donors
• Contribute to the efficient running and good practice of the SRU Department and undertake other initiatives as required

1. Call Centre Supervision

• Assisting with the induction and training for volunteers.
• Managing the call centre during campaigns season. This includes working flexible hours to ensure sufficient supervision is provided (working unsociable hours during peak times as well as weekends.)

1. Project Work

• Be involved in department or organisation project teams or working groups where appropriate
• Providing additional support to the SRU team as and when necessary such assisting with departmental projects. E.g. DEC/Charity Week and working on orphans reports when requested

• Volunteer Management. This includes managing office volunteers and managing the pool of Live appeal Volunteers. Assist with the volunteer training, overseeing it on the night and arranging transportation when needed.

1. Project Work

• Effectively deal with complaints, ensure learning from complaints is taken on board. Implement and develop processes for monitoring and report against IR’s centralised complaints procedure

• Work closely with key departments within IRUK to ensure that all communications to supporters is kept up to date and that service to supporters is co-ordinated and continuous.
• Participate in meetings requested by line manager and to ensure that decisions from any meetings are followed up
• Liaise with relevant external organisations as and when required
• Work flexibly according to the demands of the organization and carry out any duties with the competence of the post holder, assigned by the Supporter Relations Coordinator including managing and taking part in Live appeals when required
• Contribute to the effective and efficient running of Islamic Relief as appropriate Participate, as appropriate, in Staff forums and Meetings
• Adhere to Islamic Relief’s Policies and Procedures

1. General Duties

• Be flexible within the broad remit of the post
• Comply with organisational policies and practices
• Encourage effective cross departmental working through personal example
• Keep professional knowledge and expertise up to date
• Attend internal and external meetings as required and contribute positively.
• Undertake any other duties commensurate with this post as reasonably requested by the line manager
• Represent Islamic Relief to the wider community as appropriate to role and authority
• Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and polices.
• Ensure professionalism and credibility at all times.
• Undertake any other tasks or projects as deemed appropriate by line manager within the scope of the role.
• To upkeep the reputation and values of Islamic relief at all times.

PERSON SPECIFICATION

It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to Islamic Relief’s vision and mission.

Essential Criteria:

Experience

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner
• Experience of working with sensitive information

Skills, Knowledge and Attributes

• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

Desirable Criteria:

• Experience of working with volunteers

Personal Qualities

• A genuine passion for making a difference
• Understanding of and affinity with Islamic Relief values

Other requirements

• Willingness to work longer hours, including weekends, during peak campaigns and emergencies.