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Battersea is seeking a Service Improvement Manager for a one-year opportunity leading meaningful change in our London cattery. This is an ideal role if you’re ready for a career change and want to make a real difference.
Our London cattery cares for over 130 cats every day, supported by a dedicated team of more than 45 colleagues working seven days a week across intake, welfare, and rehoming. Working closely with behaviour, clinical, and foster teams, the centre successfully rehomes at least 1,000 cats each year, offering a rewarding environment for anyone who wants to see the direct impact of their work.
We are now looking for an experienced leader to review how our service operates and improve the flow and efficiency of our processes. You’ll lead a programme of service evaluation and continuous improvement, driving practical changes that deliver better outcomes for cats and a more engaging experience for our teams. This role could be a great fit if you’re motivated by making a difference through improvement.
Reporting to the Head of Centre Operations and working closely with the London Centre Manager, you’ll shape and deliver improvements that align with Battersea's culture and long-term ambitions. This role combines strategic thinking with operational leadership, requiring someone who can bring people on the journey and embed lasting change.
You don’t need an animal welfare background, we welcome candidates from sectors such as health and social care, retail, or customer service. What matters is your ability to lead change, improve services, and your enthusiasm for making a positive impact. This role is a great opportunity for someone who loves animals and is looking for something more meaningful in your next role.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 18th June 2026. Shortlisting will take place on 19th June.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): First Stage Interview (Online): 23rd June 2026. Second Stage Interview (In-Person): 30th June 2026
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Team: Supporter Servies
Location: Haywards Heath (Hybrid working, approx. 1 day per week office based however flexibility is possible)
Work pattern: 35 hours per week
Salary: Up to £33,994.86 per annum
Contract: Fixed term for 12 months
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Income Processing Team Leader
About the Supporter Services team:
What we’re looking for in our Income Processing Team Leader:
What we can offer you:
Interested? Here’s how to apply:
Application closing date: 14th June 2026
Virtual interview date: 22nd June 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Supporter Services Administrator to join our team on a fixed-term contract, with the potential for extension.
Our supporters are at the heart of everything we do. The team responsible for data management, supporter care, and compliance plays a vital role in enabling our fundraising activities to succeed. Working collaboratively with colleagues across Battersea, as well as external suppliers and agencies, we collect, process, and analyse data to strengthen relationships and maximise impact.
In this role, you will help ensure our generous donors and customers feel valued and appreciated through outstanding supporter care. You will support the delivery of efficient, accurate, and compliant processes, ensuring that all fundraising activities are carried out with diligence and integrity.
As a Supporter Services Administrator, you will be responsible for providing excellent service to existing, potential, and former supporters. You will play a key role in building and maintaining strong relationships, helping to enhance supporter engagement and maximise income for Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 12th June 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): To be confirmed
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Team: Estates and Construction
Location: Remote with regular travel in London and the South-East
Work pattern: 35 hours per week, Mon-Fri
Salary: Up to £53,736.33 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Responsibilities of our Surveyor:
- Manage a designated portfolio of properties, delivering repairs and maintenance as required
- Be a property expert for colleagues across the estate, giving high levels of service and support.
- Oversee property works in alignment with retail and operations managers within agreed SLAs
- Assess property issues and take appropriate action
- Maintain accurate records across estate/FM databases and cloud-based systems
- Provide advice on retail/commercial lease acquisitions and disposals
- Liaise with agents, landlords, neighboring occupiers, solicitors and local authorities
- Procure and manage contractors, ensuring they are vetted and all work meets H&S legislation
About the Estates and Construction team:
The Estates and Construction team manage a wide-ranging and diverse portfolio that reflects the breadth of the estate. Within the region covered, the portfolio includes purpose-built cat adoption and homing centres (both freehold and leasehold), a network of leasehold charity shops, multi-pen sites, and a small number of residential properties. Occasionally, surveying expertise is also required for matters relating to legacy properties.
What we’re looking for in our Surveyor:
- Level 6 or higher professional surveying qualification
- Current membership of a professional institution such as RICS, RIBA, CIBSE, CIOB, IWFM
- Post qualification experience of surveying in a property or facilities management environment
- A full UK driving licence and access to your own vehicle
- Working Knowledge of retail/commercial leases, acquisitions and disposals
- Multi-site and use property management and compliance experience
- Experience of working on and managing small building or maintenance projects up to £500k, including financial controls as EA or CA and contractor management
- Ability to work within a small team and externally with professionals and third parties
- Strong Microsoft Office skills
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Application closing date: 8th June 2026
Virtual interview date: 29th June 2026
Second stage: in person 9th July at the UK Cat Centre, RH17 7TT
Applications may close before the deadline, so please apply early to avoid disappointment.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Video screening
3. Virtual interview and assessment/presentation
4. Meet the team
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey
Making a better life for cats, because life is better with cats
Team: Philanthropy & Partnerships
Location: Remotely in the UK with some travel for meetings and events
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £49,149.84 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make a better life for cats?
Responsibilities of our Philanthropy Manager:
About the Philanthropy & Partnerships team:
What we’re looking for in our Philanthropy Manager:
What we can offer you:
Interested? Here’s how to apply:
Application closing date: 7th June 2026
Virtual interview date: 15th & 16th June 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
3. Final stage informal discussion
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about animal welfare and looking for a role where you can make a genuine difference every single day?
RSPCA Finchley, Golders Green, Hendon & District Branch is looking for a compassionate, resilient and proactive Senior Animal Welfare Officer to join our growing team supporting animals and local communities across North London.
Location: North London
Salary: £22,620 per annum
Hours: 30 hours per week
Contract: 1 year fixed-term contract with possibility of extension
This is a rewarding and varied frontline role where no two days are the same. You will be involved in rescuing and supporting vulnerable animals, coordinating veterinary treatment and ongoing care, supporting fostering and rehoming pathways, responding to welfare concerns and helping deliver community welfare initiatives across the Branch area.
You will work closely with members of the public, volunteers, fosterers, veterinary partners, local Inspectorate teams and external agencies to help deliver high-quality welfare support to animals in need. The role will also include supporting the Branch Trap-Neuter-Return (TNR) programme for stray and feral cats, assisting with animal transport and admissions, maintaining welfare records and helping strengthen frontline animal welfare provision across North London.
We are looking for someone with previous experience in animal welfare, rescue or a similar environment who is confident handling cats and other domestic animals, able to manage varied casework calmly and professionally, and committed to delivering high standards of animal welfare with empathy and compassion.
The role will include some occasional evenings and weekends in line with operational needs.
To apply, please submit your CV together with a covering letter outlining how you meet the essential criteria set out in the Job Description and your suitability for the role.Early applications are encouraged as we reserve the right to close the vacancy early should sufficient suitable applications be received.
The client requests no contact from agencies or media sales.