Central services support officer jobs

Join the award-winning Independent Society of Musicians
Central London – Senior Communications Officer Full time – £35k to £40k DOE

The ISM is now looking for an experienced and talented Senior Communications Officer to join our team, reporting to the Head of Sales & Marketing. This is an exciting opportunity for an outstanding writer and communications professional to help raise the profile of the ISM, promote the value of membership and engage professional musicians through high-quality content and campaigns.
You will lead on the planning, writing, editing and publication of content across a wide range of channels, including the ISM website, newsletters, publications, marketing materials and external media. You will be responsible for developing compelling and persuasive content that supports membership growth, strengthens the ISM brand and communicates the organisation's work effectively to members and the wider music sector.
You will also play a key role in managing the ISM's content strategy and SEO activity, working closely with the Website and Marketing Manager to improve content performance, increase visibility and attract new audiences through search. This will include content planning, keyword research, link-building activity and reporting on performance and engagement.
Working collaboratively across the organisation, you will identify opportunities to showcase the work of the ISM Group, including its campaigns, events, resources, legal services and thought leadership. You will also work closely with the Chief Executive on the production of Music Journal, secure profile-raising opportunities for senior representatives and support the development of speeches, presentations and briefing materials.
You will have significant experience in a communications, content, copywriting or marketing role and be able to demonstrate exceptional writing, editing and proofreading skills. You will have experience of producing engaging content for a variety of audiences and channels, alongside a strong understanding of content marketing, brand management and SEO best practice. If possible, you should have a music background. 
You will be joining a professional and committed staff team based in Bayswater, London. This is an excellent opportunity for a creative and proactive communications professional who wants to make a real impact in a leading organisation supporting musicians across the UK.

For a full job description for this role please visit our website. 

To apply please send a CV and covering letter saying why you are right the person for the job 

Closing date is Tuesday 1st September at 8.30am. First interviews will take place face-to-face on Tuesday 8th September. Applications generated by AI will not be considered.

Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire. 

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

Context of role:

Key responsibilities:

Support Service:

1. Event Coordination and Delivery

1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and

support events.

1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.

1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams

when required.

1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.

2. Awareness, Training and Engagement

2.1: Lead on regional awareness training delivery for non-emergency services and community-based

organisations.

2.2: Deliver additional 2wish training programmes as required, including Children & Young People

(CYP) and Bereavement in workplace support training.

2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals

within non-emergency services.

3. Partnership and Network Development

3.1: Actively engage with local bereavement networks through attendance at meetings, hosting

information stands and building strong professional relationships across the region.

3.2: Develop and maintain effective links with community partners to expand reach and awareness of

services.

4. Volunteer Support

4.1: Act as a key local contact for volunteers.

4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider

team.

5. Administration, Monitoring and Reporting

5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:

52: Event planning and delivery

5.3: Marketing and communications

5.4: Contact and engagement tracking

5.5: Professional and family engagement records

5.6: Accurately record interactions with stakeholders, including; families, professionals, champions

and referral partners.

5.7: Monitor and manage posts/content on Facebook family accounts.

6. Quality Assurance and Improvement

6.1: Support quality audits and contribute to continuous improvement processes.

6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:

1.1: To be responsible for organising own work agenda, time management and administration

1.2: To keep clear and up to date records on database of activities with families and any ensuing

action

1.3: To promote the on-going work and continued support that 2wish can offer

1.4: To work as part of a team providing support to suddenly bereaved families

1.5: To work alongside support team and maintain a seamless approach to service delivery

1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies

1.7: To show respect and sensitivity for the cultural and religious beliefs of families

1.8: To undertake learning opportunities and seek them out for the team

1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,

Health and Safety and Lone Working; and to be proactive in implementing new safe working

practices as appropriate

1.10: To attend weekend and evening community events in support of the charity as necessary

1.11: Participate as and when required in team meetings and one-to-one meetings, and

undertake, as appropriate, courses/training/other developmental activities, which is relevant to

the role

1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of

services and activities provided

1.13: Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in many circumstances

unpredictable and varied. All employees are therefore expected to work in a flexible way and

tasks, which are not specifically covered in their job description may have to be undertaken.

This role is subject to a DBS check.

Are you a creative storyteller with a passion for digital communications and the power of green spaces? The Land Trust is looking for a Communications and Marketing Officer to help share the impact of our work with communities, residents, partners and clients across the UK.

This new role will work with colleagues across the charity and will lead on social media and digital communications, create engaging written, photographic and video content, keep our website up to date, and support newsletters, campaigns, events and communications for our parks and green spaces. It will play a central role in helping us to maintain our commitment to open and transparent communication with residents living on service charge sites.

We are looking for someone who is proactive, organised and full of ideas, with strong communication skills and confidence using multiple social media platforms. You do not necessarily need to have a qualification in communications and marketing, as we’re keen to also hear from those with demonstrable related experience. We are also committed to supporting the right candidate with training and support to grow their skills and experience whilst in post.

The post will be involved with and lead on a range of projects and tasks, so you will need a ‘can do’ attitude to managing a varied workload. Experience in the charity, customer service, community engagement or environmental sectors would also be an advantage.

In return, we offer a generous holiday allowance, pension contributions, life insurance, flexible and hybrid working, wellbeing support, a healthcare cashback scheme, family-friendly leave, and training and development opportunities. Some UK travel may be required, with business travel costs reimbursed.

For details of how to apply see the careers page on our website. 

We will require a CV and a covering letter of no more than two sides of A4.

Applicants must have the right to work in the UK, and a DBS check may be required.

Interviews:
First stage interviews are expected to be held online week commencing 14 September 2026. As appropriate, a follow-up second stage interview will take place in person at the Land Trust offices in Birchwood, Warrington week commencing the 21 September 2026.

Applicants should send a CV and covering letter.  Please see our career page for details on how to apply

Closing date: Sunday 13th September 11:59pm 
First interviews by MS Teams: Thursday 1st and Friday 2nd October
Second interview will be in person on: Friday 9th October

Upshot is looking for an Account and Support Manager to play a central role in helping organisations get the most from their use of Upshot. This is an exciting opportunity to work with a wide range of charities, sports organisations, funders, local authorities and education providers, supporting them to collect better data, measure their impact and make more informed decisions. You'll lead new client implementations, deliver training, provide expert support and build lasting relationships that help organisations succeed.

In this varied and rewarding role, you'll become a trusted partner to clients, guiding them from onboarding through to renewal and growth. You'll work closely with organisations to understand their needs, configure the system, resolve challenges and ensure they are getting real value from Upshot. 
Alongside account management and support, you'll have opportunities to deliver workshops, develop resources and contribute to wider areas of the business including product development, marketing and monitoring, evaluation and learning (MEL) services.

We're looking for someone who is people-focused, organised and enjoys solving problems. You might come from a SaaS, technology, charity or customer success background, and you'll be confident communicating with a wide range of stakeholders. This role would suit someone who enjoys combining relationship management with practical delivery and is motivated by helping organisations achieve greater social impact. In return, you'll join a supportive, flexible and purpose-driven team where you'll have the opportunity to develop a broad range of skills and make a visible contribution to a growing social enterprise.

The role offers a flexible working pattern, with two days per week at the House of Sport in London, the remainder worked remotely, and occasional travel to client locations to build relationships and deliver training.

Find out more via the attached job description and Upshot brochure.

Candidates are encouraged to apply by following the instructions at the bottom of the article on our website. 

Location: Hybrid – Home-based with some regional travel in England

Reports to: Head of Programmes and Impact

Contract: Fixed-term/Temporary maternity cover, approx. 12-month secondment

Salary: £30,600 per annum

Application deadline: Thursday 27th August at 9am

Interview information: We plan to hold online interviews from week commencing 7th September

About The Girls’ Network:

The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures.

We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and the West Midlands. We match girls aged 14–19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection.

Role Summary:

The Programme Development Officer is responsible for ensuring that The Girls' Network develops high-quality, consistent, and impactful programmes for girls and young women across all regions. Working closely with the colleagues in the Programme team, volunteers, and education establishments, the post-holder will support the development and continuous improvement of our mentoring, workshop, and ambassador offer. They will ensure that programmes are grounded in best practice and aligned to organisational strategy. Key responsibilities include leading programme quality assurance, developing resources, and delivering staff and volunteer training, while embedding learning from delivery to strengthen outcomes.

Alongside programme development duties, the post-holder will also be a member of the safeguarding team, acting as a Designated Safeguarding Officer (DSO). In this capacity, they will support the organisation's commitment to providing safe and inclusive programmes to girls and young women. This role involves supporting delivery staff on day-to-day safeguarding issues, refining policies as required, carrying out risk assessments, and auditing procedures to guarantee that safeguarding frameworks are consistently understood, accurately recorded, and central to service delivery.

Key Duties/Responsibilities:

Programme Development

• Support the development and continuous improvement of The Girls' Network's programme offer, ensuring delivery aligns with organisational strategy and responds to the needs of the girls and young women we serve.

• Develop and maintain programme standards, frameworks, and guidance to drive consistent, high-quality delivery across all regions.

• Take ownership of The Girls' Network volunteering platform, ensuring it effectively supports volunteer engagement and delivery.

• Ensure mentoring, workshops, and wider programme activities are aligned with The Girls' Network Theory of Change.

• Work collaboratively with the wider programme team to identify opportunities to strengthen and evolve programme delivery.

• Stay informed of sector research and emerging practice on mentoring, youth issues, and girls' empowerment, embedding relevant learning into programme design.

• Collaborate with the Head of Programmes & Impact to ensure programme development activity reflects both operational needs and strategic priorities.

Quality Assurance and Improvement

• Design and implement robust quality assurance processes that underpin excellence and consistency across programme delivery.

• Conduct programme reviews, fieldwork, and quality assurance activities, identifying strengths, risks, and opportunities for improvement.

• Work closely with the National Programme Manager to embed programme standards in day-to-day delivery and support the sharing of best practice across teams.

• Produce actionable recommendations and improvement plans to enhance programme effectiveness and operational delivery.

• Ensure programme resources, guidance, and delivery materials remain current, relevant, and aligned to organisational priorities.

• Foster a culture of learning, collaboration, and continuous improvement across programme delivery teams.

Programme Resources and Training

• Support the development, review, and maintenance of programme resources, workshop content, and mentoring materials.

• Design and deliver training, guidance, and support for programme staff and volunteers to enable effective and consistent delivery.

• Facilitate learning opportunities that build programme delivery capability across the organisation.

Safeguarding

• Act as a Designated Safeguarding Officer (DSO) and support the development, implementation, and regular review of safeguarding policies and procedures across the organisation.

• Act as a key point of contact for day-to-day safeguarding concerns, informing the Designated Safeguarding Lead(s) or relevant statutory bodies of situations/outcomes

• Provide quality safeguarding advice and guidance to staff and volunteers as required.

• Manage and respond to safeguarding concerns, disclosures and referrals, ensuring accurate documentation and appropriate action is taken in line with statutory requirements and The Girls’ Network policies. Initiate and coordinate referrals to external agencies and services, ensuring follow-up actions are carried out and monitored

• Contribute to the delivery of safeguarding training and the promotion of best practice across the organisation

• Keep abreast of safeguarding practice, making recommendations as appropriate, to ensure compliance with statutory and organisational guidelines

• Maintain up-to-date knowledge of safeguarding legislation, emerging risks, and sector best practice.

• Collate and produce safeguarding reports, data, and narrative for Head of Programmes and Impact as/when required.

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.
 

Person Specification:

Essential

• Qualified teacher or experienced trainer, with a proven ability to design and deliver engaging learning programmes.

• Experience of developing, implementing, and improving youth, mentoring, education, or employability programmes.

• Experience of quality assurance, programme reviews, or service improvement activities.

• Experience developing resources, frameworks, guidance, or training materials.

• Experience using feedback, learning, and evaluation findings to inform programme development.

• Strong organisational and project management skills, including accurate record-keeping, case management, reporting and the ability to manage multiple priorities effectively.

• Excellent communication and stakeholder engagement skills, with the ability to build effective working relationships across a wide range of internal and external partners.

• Commitment to equality, diversity, and inclusion, with a clear understanding of the barriers faced by girls and young women from disadvantaged backgrounds.

• Strong knowledge of child and adult safeguarding legislation, risk assessment, statutory guidance, and best practice.

• Experience managing safeguarding disclosures and referrals, including liaison with statutory agencies (e.g., social care, police, safeguarding boards).

• Ability to handle sensitive and complex cases with professionalism, discretion, and sound judgement.

• Ability and willingness to travel across our regions, as/when required (travel expenses will be reimbursed).

Desirable

• A full, clean driving licence.

• Experience working within the charity, education, youth, or mentoring sectors.

• Experience developing youth participation and voice programmes.

• Experience designing and implementing quality assurance frameworks, including evaluation approaches focused on outcomes and engagement.

• Knowledge of social and emotional learning, employability, or youth development approaches.

• Experience facilitating training and professional development for staff or volunteers.

• Experience using digital platforms or developing digital resources to support learning, engagement or programme delivery.

• Understanding of charity sector governance and the specific safeguarding considerations when working with volunteers.

• Knowledge of current trends and best practice in mentoring, education, or youth development programmes.

How to apply

Please apply as soon as possible. You will be asked to complete your application by submitting your CV and answering a few application questions.

Appointees are subject to a DBS check. You must have the right to work in the UK to apply.

The deadline to submit your application is 27th August at 9am. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.

Use of AI in applications

AI can be a helpful tool for inclusivity and accessibility, and we recognise that it may support applicants with spelling or grammar. However, when it comes to our selection process, what matters most to us is hearing your authentic voice and personal experiences. We're not looking for polished answers — just your own experiences, in your own words.

Diversity at our core

The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the HR team.

Our Benefits

• 27 holiday days per year, plus public holidays (pro-rata for part-time staff)

• Option to purchase up to 5 additional days of annual leave every year

• Gifted birthday leave

• 3 days volunteering leave per year

• Extended and comprehensive sick pay policy

• Enhanced Family Leave pay policy

• Pension scheme

• Annual professional development fund to help you grow

• 24-hour Employee Assistance Programme for wellbeing support

• Benefit from flexible, remote working options with a full suite of home office equipment.

• A dedicated Girls’ Network buddy, available beyond the induction period for ongoing support

About Multibank Scotland

Multibank Scotland tackles poverty and waste by redistributing essential goods to people who need them. We work through a network of charities, community organisations and frontline services to provide families and individuals with items such as clothing, toiletries, bedding, baby products, household goods and other essentials.

We currently operate across Fife, Dundee, Perth and Edinburgh, and are expanding into Glasgow. This is an important period of growth for the organisation, and we are looking for an entrepreneurial, practical and relationship-focused person to help us build lasting partnerships and identify new opportunities for impact.

Role Overview

The Head of Partnerships and Development will lead Multibank Scotland’s partnership and development activity.

This is a senior, outward-facing role for someone who can identify opportunities, make clear and compelling asks, build trust quickly and turn ideas into practical partnerships. We are looking for someone who creates momentum and follows opportunities through, rather than someone focused solely on networking or stakeholder management.

The role will lead the day-to-day development pipeline across corporate partnerships, product supply, strategic relationships, expansion opportunities, funding proposals and supporter stewardship.

A central part of the role will be developing partnerships that increase the volume, quality and range of goods available for redistribution. This will include working with businesses, manufacturers, retailers, logistics providers and other organisations to secure donated goods, services, expertise and in-kind support.

The postholder will also help expand Multibank Scotland’s reach. Working closely with the Chief Executive and the Scotland-wide Operations Manager, they will support the development of new partnerships, satellite sites and delivery models across Scotland.

Fundraising will form part of the role, but it is not primarily a traditional fundraising post. The emphasis is on building strategic partnerships that create long-term value, whether through goods, funding, services, expertise, infrastructure or collaboration.

The Chief Executive will continue to lead on overall strategy, major funder relationships, Board reporting, governance, finance and key organisational decisions. The successful candidate will add senior capacity at an important stage of growth, helping to turn external interest and opportunity into delivery and lasting impact.

How to Apply

To apply for the Partnerships & Fundraising Manager role, please submit:

• A current CV, outlining your relevant experience and career history
• A cover letter (maximum two pages), clearly demonstrating how you meet the essential criteria outlined in the person specification and why you are interested in the role Applications close: Sunday 16th August 2026 at 5:00pm

Please download the job description for full details. 

Scottish Mountain Rescue represents 26 volunteer Mountain Rescue Teams across Scotland, alongside Police Scotland and RAF Mountain Rescue services. Its highly trained volunteers respond around the clock, in all conditions, to emergencies across Scotland’s mountains and remote communities.

Scottish Mountain Rescue is now appointing its first Chief Executive Officer.

Reporting to the Board of Trustees, the Chief Executive will lead the charity’s operational functions, manage and support its staff team and help shape its future strategic direction. They will build strong relationships with member teams, volunteers, funders, government, emergency services and other national partners.

This is a significant leadership appointment during a period of organisational development and change. The successful candidate will combine strategic judgement with a practical, hands-on approach and will be confident working within a small national organisation.

Candidates should bring:

• Significant senior leadership and management experience
• Experience of strategy, operations, finance and organisational change
• Strong people management and Board reporting skills
• Outstanding stakeholder engagement and relationship-building experience
• Knowledge of Scotland’s policy, public sector and voluntary sector landscape
• A genuine commitment to Scottish Mountain Rescue’s purpose and volunteers

Applicants must be based in Scotland and have the legal right to work in the UK.

Application is by CV and covering letter, each no longer than two pages.

Closing date: Midday, Friday 21 August 2026
Interviews: Wednesday 9 September 2026, in central Edinburgh

All enquiries are being managed by Abeer Macintyre Consultancy. Please do not contact Scottish Mountain Rescue staff or Board members directly.

Location: Hybrid, London with flexibility to work remotely

About the role

At SSAFA, safeguarding is everyone's responsibility. As awareness of safeguarding continues to grow, so does the need to provide expert advise and guidance to colleagues and volunteers who work with beneficiaries facing complex and often challenging situations involving safeguarding concerns.

As a Safeguarding Social Worker, you will play a key role in strengthening safeguarding practice across the charity. Working closely with the Principal Safeguarding Officer and wider Safeguarding team, you'll act as part of SSAFA's Safeguarding Single Point of Contact (SPOC) service, helping to lead the organisation's response to safeguarding concerns and providing expert advice and guidance to colleagues across the charity. You'll also contribute to the continuous development of safeguarding policies, procedures and best practice.

This is a rewarding opportunity for an experienced Social Worker who is passionate about safeguarding, enjoys working collaboratively, and is committed to helping create a culture where safeguarding is understood, prioritised and embedded in everything we do.

About the team

You will join SSAFA's Social Care Operations Directorate, reporting to the Principal Safeguarding Officer and working as part of a dedicated team committed to ensuring that serving personnel, veterans and their families receive the support they need. Working closely with colleagues across Social Work Services and other specialist functions, you will play a central role in promoting and embedding safeguarding practices throughout the organisation.

About you

You will bring extensive post-qualification experience, gained within safeguarding, together with a sound understanding of current legislation, guidance and best practice.

You will be confident in managing complex safeguarding concerns, providing professional advice and guidance, and supporting colleagues and volunteers to make informed decisions in challenging situations.

You will have the ability to assess risk, exercise sound professional judgement and work collaboratively with a wide range of stakeholders to achieve positive safeguarding outcomes.

Strong communication and interpersonal skills are essential, as you will be building effective relationships across SSAFA and with external agencies, delivering training and supporting colleagues at all levels of the organisation.

You will also be highly organised, with excellent attention to detail and the ability to manage a varied workload while maintaining accurate records.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2025 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click on the Redirect button.

If you have any queries or would like to speak to someone about this role, please contact Heather Hammett for an informal discussion.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 31st August 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Join Rays of Sunshine at an exciting stage of growth and help create unforgettable supporter experiences that bring joy and hope to seriously ill children.

We’re looking for an organised, proactive and people-focused Public Fundraising Executive (Community & Challenge Events) to join our ambitious Fundraising team and help support, develop and grow our Challenge Events programme, alongside delivering Community Fundraising activity.

This is a brilliant opportunity for someone who loves working with people, enjoys making things happen and wants to see the direct impact of their work.

With an initial focus on our expanded London Marathon programme, you’ll help recruit, onboard and support runners and challenge event participants, ensuring they feel motivated, informed and part of Team Sunshine throughout their fundraising journey.

You’ll also support the development and delivery of our wider Challenge Events portfolio, helping us strengthen existing events, explore new opportunities and grow participation and income across a varied programme of third-party and supporter-led events. You’ll work closely with colleagues and supporters to ensure each event is well planned, well promoted and delivers a brilliant experience from sign-up through to event day and beyond.

Alongside this, you’ll support our wider Community Fundraising programme, building relationships with individuals, wish families, schools, groups and local organisations, and helping them make the most of their fundraising.

You’ll play a hands-on role in:

• supporting, developing and growing our Challenge Events programme
• delivering outstanding supporter care and stewardship
• recruiting and supporting challenge event participants
• helping plan and deliver the London Marathon and other events
• building strong relationships with community fundraisers
• coordinating communications, materials, volunteers and event activity
• monitoring fundraising progress and helping supporters achieve their goals
• keeping supporter, event and income records accurate and up to date
• identifying opportunities for supporters to stay involved with Rays of Sunshine

We’re looking for someone with experience in fundraising, events, supporter care, community engagement, customer service or another people-focused role.

You’ll be highly organised, confident communicating with a wide range of people and comfortable managing multiple priorities. Most importantly, you’ll genuinely care about giving supporters a fantastic experience and helping them feel connected to the difference their fundraising makes.

Experience in Community or Challenge Events fundraising, particularly the London Marathon or another large-scale event, would be an advantage.

Why join Rays of Sunshine?

Rays of Sunshine exists to brighten the lives of seriously ill children and young people across the UK through our Sunshine in Hospitals programme, life-changing wishes and Wish Community.

We’re also incredibly proud to have been recognised as one of The Sunday Times Best Places to Work 2026.

Our latest employee survey found:

• 100% of colleagues are proud to work for Rays of Sunshine
• 99% say they do something worthwhile through their role
• 96% overall employee engagement
• 98% would recommend Rays of Sunshine as a great place to work

You’ll be joining a supportive, positive and values-led team where kindness, connection, empowerment, integrity and joy are at the heart of everything we do.

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for an enthusiastic and committed Media & Communications Officer to help raise the profile of our life-changing work. This is a varied role, building awareness in the UK of the challenges faced by people with disabilities and other vulnerable groups caught up in conflicts and disasters worldwide.

Securing quality media coverage and strengthening our brand recognition are central to our fundraising and communications strategy. Our communications focus on our core activities – disability inclusion, emergency response, physical rehabilitation and humanitarian mine action – underpinned by our values of humanity and inclusion.

If you are motivated to find new stories and create engaging content, bring a proactive, hands-on approach and enjoy juggling multiple priorities in a small team, we'd love you to join us. You'll work in an international environment, learn new skills, and play a real part in supporting people affected by crisis around the world.

Background Information and Purpose of Post

Humanity & Inclusion is aiming for a step-change in our private fundraising and visibility in the UK. Securing quality media coverage and strengthening brand recognition are central to this. Our communications focus on HI’s core brand pillars – disability inclusion, emergency response, physical rehabilitation and humanitarian mine action – underpinned by our values of humanity and inclusion. Alongside working with journalists, we are building our media presence through partnerships and developing our in-house content production.

The main purpose of the post is to:

· Focus on the delivery of HI UK's media and communications strategy, supporting fundraising and brand awareness objectives.

· Secure high-quality coverage in target media through proactive story development, pitching and spokesperson support.

· Produce engaging digital and print content for UK audiences.

· Work collaboratively to support communications campaigns, partnerships and fundraising appeals.

· Monitor, analyse and report on media and communications impact.

Main Duties and Responsibilities

Media relations

· Work alongside the Media and Communications Manager to develop and deliver a targeted media and communications strategy that supports fundraising and brand awareness goals.

· Build and maintain relationships with UK and international journalists and producers.

· Proactively identify and pitch story and interview opportunities to secure coverage.

· Draft and distribute press releases, statements and reactive lines, including during breaking news and emergencies.

· Prepare and brief spokespeople for media opportunities and coordinate interviews.

· Facilitate media visits to overseas programmes in coordination with HI Federation and country offices and accompany journalists on visits where required.

· Contribute to applications and pitches for media fundraising appeals and partnerships.

· Work closely with communications colleagues across the HI Federation to amplify key messages and publications and adapt international content for UK media and audiences.

Content production

· Ensure that HI UK's website is well maintained and that static webpages are up to date.

· Regularly create and publish engaging news and stories on the website and social media channels.

· Develop in-house digital content (including blogs, photo stories, infographics and video) for UK audiences

· Lead on the design, layout and copy of HI UK's printed materials, using Adobe InDesign to produce professional, branded assets such as the annual report, banners and leaflets.

· Ensure that all communications reflect HI’s values and standards on consent, safeguarding, and ethical, inclusive storytelling.

Communications

· Actively contribute to HI UK's communications planning and editorial calendar.

· Work collaboratively across HI UK to increase consistency and quality of communications on HI's brand, activities and key campaigns.

· Coordinate with the private fundraising team to maximise HI UK’s brand impact and ensure that communications content strengthens supporter engagement.

· Develop media and communications activities to complement fundraising campaigns, particularly emergency appeals.

· Ensure consistent recognition of HI UK’s key funders and partners across communication channels and branded materials.

· Contribute to the roll-out of HI's global communications campaigns in the UK

· Support HI UK’s participation in public-facing campaigns with external coalitions and partners.

Other responsibilities

· Monitor and report on media coverage, comms campaigns and social media performance.

· Maintain a positive and collaborative working relationship with all colleagues and partners.

· Manage relationships with relevant suppliers and consultants. 

· Represent the organisation at relevant external events and meetings.

· Keep up to date with, and adhere to, relevant legislation, regulatory procedures, innovation and best practice in the sector.

· Any other activities commensurate with the level of the post, as may be required. 

Person Specification

We genuinely value diversity and are looking to build a team of people with a wide of range of personal and professional experience. If you don’t meet all of the criteria listed below but feel you would be a good candidate for this role, please apply. If you would like an informal conversation about this, please do send us an email or call us – we would love to hear from you.

Equal Opportunities Policy

HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.

Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.

We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you declare a disability and you meet the minimum requirements for the role, we will offer you an interview to demonstrate your skills. In the event that we receive a high level of applications for a role, we will invite those applicants who best meet the person specification.

Research and Policy Officer 
Job Description 

About DigitalCare Hub 

Digital technology helps care services spend more time caring. It helps the people we support keep control of their lives, and of their care. Over the last few years, the need for information to be shared securely and efficiently between health and care services has become even moreapparent. But this introduces new risks – for example how information is kept safe and secure, and what happens if a digital system fails. 

This is a shared role across DigitalCare HubandtheBetter Security, Better Careprogramme which wemanage. 

Digital Care Hubis runwithsocialcare,for social care.The Digital Care Hub provides free information,guidanceand support to enable adult social care providers to make the most of digital technology – and to do it safely. 

We are an independent, not-for profit, Community Interest Company, guided by care providers, so we understand the needs and challenges facing the diverse range of organisations in our sector. 

Better Security, BetterCareis a support programme– funded by the Department of Health and Social Care and managed by Digital Care Hub -to help adult social care providers to store and share information safelyby using the Data Security and Protection Toolkit (DSPT). The DSPT is a free, online self-assessment for health and care providers to evaluate and improve their data and cyber security. 

The programme is delivered by acentral team and our local support organisations across the country. Most of these support organisations arelocal care provider trade associations. We also work closely with colleagues from the NHS, ADASS, DHSC and local councils. 

About you and the role 

We're looking for an inquisitive, analytical and collaborativeResearch and Policy Officerto join our growing team. 

You'll play a key role in helping Digital Care Hub become the leading source of evidence, insight and practical guidance on digital transformation, data, AI and cybersecurity in adult social care. 

Working across our national programmes, you'll design and deliver research projects, analyse policy developments, engage with providers and partners, and translate complex issues into clear, practical resources that help the sector improve. You'll contribute to consultation responses, produce reports and briefings, support national events and webinars, and help us demonstrate the impact of our work. 

This is a varied role that combines research, policy development, stakeholder engagement and programme delivery. No two weeks will look the same—you could be facilitating a roundtable with care providers, analysing survey data, drafting a briefing for government, interviewing providers for a case study or helping develop new guidance on AI in social care. 

You'll work closely with colleagues across Digital Care Hub and our national partners, taking an entrepreneurial approach to identifying emerging issues, generating insight and turning evidence into action. You'll report directly to the Chief Executive Officer and will have the opportunity to shape the development of our research and policy function as the organisation continues to grow. 

Key Responsibilities 

Research and Insight 

• Design and deliver research projects. 

• Develop surveys and analyse data. 

• Conduct interviews and focus groups. 

• Facilitate provider roundtables. 

• Review policy and academic literature. 

• Produce evidence summaries. 

• Identify emerging issues across digital health and adult social care. 

Policy Development 

• Draft policy papers and consultation responses. 

• Translate research into practical recommendations. 

• Produce briefings for government, boards and senior leaders. 

• Track developments across DHSC, NHS England, CQC and ICO. 

• Support Digital Care Hub policy positions. 

Programme Delivery 

• Support grant funded programmes. 

• Develop guidance and resources. 

• Produce webinar materials and case studies. 

• Coordinate advisory groups. 

• Support monitoring and evaluation. 

Stakeholder Engagement 

• Build relationships with providers and representative bodies. 

• Collaborate with universities, government and sector partners. 

• Engage technology suppliers where appropriate. 

Communications 

• Write reports, briefings and newsletters. 

• Draft articles and presentations. 

• Support thought leadership. 

Monitoring and Evaluation 

• Develop outcome measures. 

• Analyse programme impact. 

• Produce evaluation reports. 

• Identify lessons learned. 

Person Specification 

Essential 

• Degree or equivalent experience. 

• Experience designing research projects. 

• Strong qualitative and quantitative research skills. 

• Excellent written communication. 

• Ability to explain complex subjects clearly. 

• Excellent organisational skills. 

Desirable 

• Charity experience. 

• Knowledge of digital transformation. 

• Understanding of AI and cybersecurity. 

• Experience evaluating programmes. 

• Experience working with government. 

 
Main terms and conditions 

• £36,000 per annum including pension. 

• Full timefixed term12 month fixed term contract 

• Homebased,withsometravelacross England 

• 28 days annual leave plus Bank holidays 

Help tell the stories that bring joy to seriously ill children.

Rays of Sunshine is looking for a creative, sensitive and confident Senior Communications Officer to help bring our work to life through powerful storytelling, media engagement and compelling content.

This is an exciting opportunity to join us as we launch our new five-year strategy, refreshed brand and new website. You’ll play a key role in helping us share the stories of seriously ill children, young people and their families, raising awareness of our work and inspiring more people to support Rays of Sunshine.

As our Senior Communications Officer, you’ll act as our story development lead, working directly with children, young people and families to sensitively capture the moments that demonstrate the impact of our work. You’ll develop case studies, coordinate photography and filming, create content for social media, website, press and email marketing, and help ensure our storytelling is handled with care, consent and integrity.

You’ll also support PR and media activity, build relationships with journalists, identify media opportunities, draft press releases and case studies, and help coordinate activity involving families, colleagues, ambassadors, celebrities and high-profile supporters.

Alongside this, you’ll support our Wish Ambassador programme, celebrity and influencer engagement, digital communications, social media, website content and wider communications campaigns. This is a varied, hands-on role in a small and ambitious team, with the opportunity to make a real and lasting impact.

We’re looking for someone with excellent writing and storytelling skills, strong editorial judgement and the ability to build trusted relationships with families, journalists, ambassadors, celebrities and colleagues. You’ll be warm, organised, proactive and passionate about putting children’s voices at the heart of communications.

Rays of Sunshine has recently been recognised as one of The Sunday Times Best Places to Work 2026, reflecting our positive, values-led culture and commitment to supporting our people.